English for International Tourism Intermediate

Unit Test 3 Answer Key

TEST A
GRAMMAR: MODAL VERBS FOR OBLIGATION AND POSSIBILITY
1 c / 2 b / 3 d / 4 c / 5 a / 6 d / 7 a / 8 b / 9 b / 10 c / 11 d / 12 b / 13 a / 14 c

VOCABULARY: HOTEL FACILITIES AND SERVICES

1 satellite TV / 2 airport shuttle / 3 fitness centre / 4 currency exchange / 5 baby-sitting service /
6 hairdryer / 7 safe-deposit box / 8 in-room mini bar / 9 pets admitted / 10 laundry and ironing /
11 air conditioning / 12 direct line telephone / 13 restaurant / 14 wheelchair access

PROFESSIONAL SKILLS: DEALING WITH COMPLAINTS

1 solve / 2 feel / 3 inconvenience / 4 immediately / 5 argue / 6 private / 7 solution / 8 satisfaction /
9 dealing / 10 check / 11 pleasant / 12 nod

PHOTOCOPIABLE © 2013 Pearson 1

English for International Tourism Intermediate
Unit Test 3 Answer Key

TEST B
GRAMMAR: MODAL VERBS FOR OBLIGATION AND POSSIBILITY
1 b / 2 d / 3 d / 4 b / 5 c / 6 c / 7 d / 8 a / 9 a / 10 c / 11 c / 12 a / 13 b / 14 b

PROFESSIONAL SKILLS: DEALING WITH COMPLAINTS

1 solve / 2 inconvenience / 3 immediately / 4 feel / 5 solution / 6 satisfaction / 7 argue / 8 private /
9 pleasant / 10 nod / 11 dealing / 12 check

VOCABULARY: HOTEL FACILITIES AND SERVICES

1 airport shuttle / 2 satellite TV / 3 in-room mini bar / 4 fitness centre / 5 direct line telephone /
6 currency exchange / 7 baby-sitting service / 8 laundry and ironing / 9 hairdryer /
10 wheelchair access / 11 safe-deposit box / 12 pets admitted / 13 air conditioning / 14 restaurant

PHOTOCOPIABLE © 2013 Pearson 2