English For International Tourism Pre-Intermediate Test Bank

English for International Tourism Pre-Intermediate Test Bank
Introduction
WELCOME!
This Test Bank will provide you with materials to use alongside English for International Tourism Pre-
Intermediate. There are a variety of tests to check on students’ progress and comprehension of aspects covered
in the course materials.
PLACEMENT TEST
This test is intended to show whether a student has a sufficient understanding of Elementary level language
for a Pre-Intermediate level course. There are two versions of this test to present options for teachers to swap
tests as needed. The answer keys can be found in the same menu as the tests.
UNIT TESTS
These would normally be given after a unit has been studied. However, in the case where units are not
followed sequentially or where new students join a class, they can also be used to check on prior knowledge.
Each Unit Test focuses on grammar, vocabulary and professional skills language. There are ten Unit Tests,
each with two versions. This presents two options for teachers to use, either if a test is to be repeated or for
large groups. The answer keys can be found in the same menu as the tests.
PROGRESS TESTS
There is a Progress Test after every two units of the Coursebook, which focuses on grammar, vocabulary,
professional skills language, listening, reading and writing emails. These tests are cumulative, so that Progress
Test 1 covers Units 1–2, Progress Test 2 covers Units 1–4, and so on. They focus on all aspects of the course
covered up to that stage. They can help to pinpoint any aspects requiring revision or extended work. As with
the Unit Tests, there are two versions of each Progress Test. The listening exercises are at the beginning of
both tests so can be done at the same time if both versions of the test are being used simultaneously. The
answer keys and audio scripts can be found in the same menu as the tests.
END OF LEVEL TEST

This test comprises exercises on grammar, vocabulary, professional skills, listening, reading and writing, as
covered in the English for International Tourism Pre-Intermediate course. It is best used to show that a student
is ready to progress to an Intermediate level course. There are two versions of this test, with the listening
exercises again at the beginning in both to allow this part to be done as a class if both versions of the test are
being used together. The answer keys and audio scripts can be found in the same menu as the tests.
AUDIO SCRIPTS
The listening exercises for the Progress Tests and End of Level Tests come from the Coursebook, so you will
need the Coursebook Audio CD to use these tests. Audio scripts are provided for all listening exercises that
appear in these tests.
1
Name Class
English for International Tourism Pre-intermediate
Placement Test A
Complete the sentences. Choose a), b), c) or d).
0 Pablo __b__ Italian. He’s from Milan.
a) am b) is c) are d) aren’t
1 Alex is from Russia. He is _____.
a) Rusian b) Russian c) Russan d) Russish
2 We _____ from America. We are from Australia.
a) am b) is c) are d) aren’t.
3 Excuse me. Where _____ you from?
a) is b) are c) am d) do
4 Are _____ parents from Berlin?
a) you b) your c) I d) mine
5 Jane is 21 and _____ brother is 19.
a) their b) our c) her d) my
6 Gina and Kelly are sisters, _____ parents are from Canada.
a) Our b) His c) Here d) Their
7 Her mother is _____ journalist and her father is a Maths teacher.
a) a b) an c) the d) –
8 John’s uncle is _____ engineer.
a) – b) a c) an d) the
9 His sister is single, she _____ married.
a) are b) aren’t c) is d) isn’t
10 My grandparents _____ unemployed, they are retired.
a) is b) are c) aren’t d) isn’t
PHOTOCOPIABLE © 2013 Pearson

11 I _____ a holiday rep, I’m a pilot.
a) am b) ’m not c) isn’t d) aren’t
12 He _____ a new job and starts on Monday.
a) have b) has c) take d) takes
13 They _____ to the cinema on Fridays.
a) go b) goes c) make d) makes
14 When do you ______ work?
a) get up b) walk c) finish d) open
15 _____ you ______ at the airport?
a) Do ... work b) Do ... works c) Does ... work d) Does ... works
16 _____ Bill ______ lunch with you?
a) Does ... has b) Does ... have c) Do ... has d) Do ... have
17 Where _____ you _____ on holiday?
a) does ... go b) does ... goes c) do ... go d) do ... goes
18 Are _____ your magazines on the table here?
a) this b) that c) these d) those
19 How much is _____ laptop? The one next to the printer.
a) those b) these c) this d) that
20 We sometimes go to the beach _____ Sundays.
a) at b) by c) on d) of
21 _____ you _____ Spanish?
a) Can ... speak b) Can ... speaks c) Do ... can d) Do ... speaks
22 Chen _____ a plane but he can drive a car.
a) can fly b) can flies c) can’t fly d) can’t flies
23 _____ outside the hotel at seven o’clock.
a) Let meets b) Let meet c) Let’s meets d) Let’s meet

24 Why _____ we _____ on an excursion?
a) aren’t ... go b) don’t ... go c) isn’t ... goes d) does ... go
25 How _____ do you drink a day?
a) much coffee b) many coffee c) much coffees d) any coffees
26 Do you have _____, please?
a) many bread b) much bread c) any bread d) many breads
27 I want _____ apples and a melon, please.
a) any b) some c) much d) an
28 How _____ do you have?
a) much childs b) many childs c) many children d) much childs
29 Sorry, but I haven’t got _____ orange juice.
a) many b) some c) a d) any
30 A small black coffee for him and a glass of water for _____, please.
a) I b) me c) mine d) my
31 This isn’t for _____, it’s for my grandparents.
a) ours b) our c) us d) their
32 I _____ a ham and cheese sandwich, please.
a) ’m like b) ’ve like c) isn’t like d) ’d like
33 _____ 110 rooms in the Hotel Asturial.
a) There is b) There are c) Has got d) Does have
34 _____ any Italian restaurants in your city?
a) Is there b) Have there c) Has there d) Are there
35 There _____ towels in the bathroom.
a) isn’t b) aren’t some c) aren’t any d) is no
36 Our hotel _____ a gym but it has got a swimming pool.
a) doesn’t got b) doesn’t has c) hasn’t got d) haven’t got

37 How many bedrooms _____ your apartment _____?
a) does ... got b) has ... have c) do ... has d) has ... got
38 Helena lives _____ Athens. It’s the capital city of Greece.
a) for b) in c) at d) on
39 There are some beautiful beaches _____ of my country.
a) in south b) in the southern c) in the south d) in southern
40 Where _____ you last weekend?
a) was b) were c) weren’t d) wasn’t
41 They _____ on the beach yesterday but I was.
a) were b) was c) weren’t d) wasn’t
42 ____ she on holiday in China or Japan? Sorry, I don’t remember.
a) Was b) Were c) Wasn’t d) Weren’t
43 His parents _____ Egypt for two weeks last summer.
a) visit b) to visit c) visiting d) visited
44 Our family _____ this hotel when I was a child.
a) buy b) buyed c) bought d) brought
45 ______ you _____ the excursion yesterday?
a) Do ... enjoy b) Did ... enjoy c) Do ... enjoyed d) Did ... enjoyed
46 I ______ in Mexico. I lived in Argentina.
a) don’t live b) did lived c) didn’t live d) didn’t lived
47 He ______ Russian, Polish and German. He also understood a little English.
a) speaked b) spoke c) didn’t speak d) didn’t spoke
48 Where are you? Are you _____ home?
a) in b) by c) on d) at
49 Peter has got fair hair and blue eyes. He also has _____.
a) a beard b) glasses c) young d) bald

50 Does the restaurant belong to his family or _____?
a) their b) hers c) she d) her
51 That wasn’t their car. _____ is a black Mercedes.
a) Their b) Theirs c) They d) There
52 The tour bus _____ us _____ from the airport and took us to our hotel.
a) took ... up b) gave ... up c) picked ... up d) looked ... up
53 We wore _____ clothing to the event because it was a special occasion.
a) casual b) formal c) loose d) tight
54 I ______ take any holiday in the summer because the hotel I manage is always very busy then.
a) always b) usually c) sometimes d) hardly ever
55 Olivia takes the children to the swimming pool _____ weekend.
a) every b) always c) some d) any
56 Our planes _____ on time. They are never late.
a) are often b) always are c) are always d) usually are
57 We _____ a lovely time on holiday and our hotel room is beautiful.
a) had b) ’re having c) have got d) have
58 She _____ today. Can I take a message for her?
a) not working b) don’t work c) isn’t work d) isn’t working
59 What ______ they _____? It looks really interesting.
a) do ... eat b) are ... eating c) is ... eating d) did ... ate
60 They _____ us this weekend.
a) are not visiting b) do not visit c) doesn’t visit d) isn’t visiting
61 She couldn’t understand the man because he spoke very ______.
a) fastly b) quietly c) quietily d) fastily
62 Please _____ to the announcements on the airplane.
a) listen well b) good listen c) carefully listen d) listen carefully

63 Some passengers suffer from _____ when they travel by sea.
a) ill b) temperature c) sickness d) sick
64 Swimming in the sea is _____ than swimming in a pool.
a) exciting b) excitinger c) more exciting d) most exciting
65 The _____ way to see the island is to travel by bus.
a) good b) better c) best d) well
66 This hotel is _____ than the hotel we stayed in last year but is nicer.
a) cheaper b) moderner c) the most expensive d) more expensive
67 This fish is _____ we have. We caught it this morning.
a) the fresher b) the freshest c) the most fresh d) the more fresher
68 Do you prefer _____ on holiday with your friends or your family?
a) for to go b) to going c) going d) go
69 I prefer trying out different restaurants _____ at the hotel every night.
a) than to eating b) than to eat c) to eat d) than eating
70 We _____ visit my cousins in Moscow next month. I bought the plane tickets yesterday.
a) go to b) going to c) will to d) ’re going to
71 _____ you _____ call for a taxi or shall we walk?
a) Do ... will b) Will ... to c) Are ... going to d) Are ... going
72 I think it _____ this afternoon. Do you have an umbrella with you?
a) going to rain b) will rain c) is raining d) will to rain
73 The guests in room 32 _____ this morning not tomorrow morning.
a) will leave b) are leaving c) is going to leave d) are to leave
74 The hotel _____ very busy in the winter months. Why don’t we take a break then?
a) is not to be b) isn’t being c) isn’t going to be d) will being
75 _____ you _____ on a long-haul flight before?
a) Were ... go b) Has ... gone c) Did ... go d) Have ... ever been

76 Lewis _____ the Maldives before.
a) doesn’t visit b) weren’t visited c) has never visited d) has ever visited
77 Mamadou has worked for our company _____ 2005.
a) by b) for c) from d) since
78 I’ve studied English _____ 13 years and really enjoy speaking it.
a) from b) since c) for d) by
79 _____ is a real problem in the city centre and also very expensive.
a) Parking b) To park c) Park d) To be parking
80 I’d like _____ a double room for 17 March.
a) booking b) to booking c) for to book d) to book
81 We _____ catch the next bus or we’ll be late.
a) can b) must c) might d) should
82 You _____ come to the party tonight. It’s your choice.
a) can’t b) mustn’t c) don’t have to d) shouldn’t
83 You _____ smoke in public places in this country. It’s not allowed.
a) couldn’t b) can’t c) might not d) don’t have to
84 They’re going to build a bridge _____ the island to the mainland.
a) for connecting b) for to connect c) to connect d) to connecting
85 Luke and Angel go travelling _____ new places and cultures.
a) to experience b) experiencing c) for experiencing d) for experience
86 Suzanne hates _____ buses. She thinks it’s really boring.
a) to wait for b) waiting for c) waiting to d) to waiting for
87 My parents love travelling but my mum can’t stand _____ .
a) for to fly b) flights c) to fly d) flying
88 Lucille would _____ how to sail a boat.
a) learn b) like learning c) like to learn d) like to learning

89 We _____ to the airport when the snow started falling.
a) was driving b) were driving c) drove d) have driven
90 Phil and Gina _____ for me when I arrived at the station.
a) were waiting b) waited c) have waited d) are going to wait
91 What _____ you _____ when you heard the news?
a) did ... doing b) have ... done c) will ... do d) were ... doing
92 The computer system _____ when I called the tour company.
a) didn’t work b) wasn’t working c) hasn’t worked d) won’t work
93 If we have time, we _____ Notre Dame Cathedral and the Louvre Museum.
a) visit b) are visiting c) will to visit d) ’ll visit
94 We’ll be late if you _____. Come on!
a) doesn’t hurry up b) hurries up c) don’t hurry up d) aren’t hurrying up
95 _____ on holiday with us if we ask her?
a) Is she coming b) Will she come c) Has she come d) Does she come
96 Don’t worry. They _____ us if there are any problems.
a) ’ll call b) called c) be calling d) have called
97 We _____ any money left for the taxi home if you buy those shoes.
a) will have b) don’t have c) won’t have d) haven’t
98 After _____ at our hotel, we decided to go for a swim in the pool.
a) to arrive b) we will arrive c) we have arrived d) arriving
99 They’re going to learn some Spanish before _____ Costa Rica.
a) to visit b) they have visited c) they visit d) they are visiting
100 Jess is thinking _____ for a job at the Savoy Hotel.
a) to applying b) of applying c) about apply d) for apply
TOTAL / 100

English for International Tourism Pre-intermediate
Placement Test A
1 b / 2 d / 3 b / 4 b / 5 c / 6 d / 7 a / 8 c / 9 d / 10 c
11 b / 12 b / 13 a / 14 c / 15 a / 16 b / 17 c / 18 c / 19 d / 20 c
21 a / 22 c / 23 d / 24 b / 25 a / 26 c / 27 b / 28 c / 29 d / 30 b
31 c / 32 d / 33 b / 34 d / 35 c / 36 c / 37 d / 38 b / 39 c / 40 b
41 c / 42 a / 43 d / 44 c / 45 b / 46 c / 47 b / 48 d / 49 a / 50 b
51 b / 52 c / 53 b / 54 d / 55 a / 56 c / 57 b / 58 d / 59 b / 60 a
61 b / 62 d / 63 c / 64 c / 65 c / 66 d / 67 b / 68 c / 69 d / 70 d
71 c / 72 b / 73 b / 74 c / 75 d / 76 c / 77 d / 78 c / 79 a / 80 d
81 b / 82 c / 83 b / 84 c / 85 a / 86 b / 87 d / 88 c / 89 b / 90 a
91 d / 92 b / 93 d / 94 c / 95 b / 96 a / 97 c / 98 d / 99 c / 100 b
PHOTOCOPIABLE © 2013 Pearson 1

English for International Tourism Pre-Intermediate
Placement Test B
1 d / 2 b / 3 b / 4 d / 5 b / 6 c / 7 c / 8 a / 9 b / 10 d
11 c / 12 a / 13 c / 14 b / 15 c / 16 a / 17 b / 18 c / 19 c / 20 d
21 c / 22 a / 23 b / 24 d / 25 b / 26 a / 27 c / 28 d / 29 c / 30 d
31 b / 32 d / 33 c / 34 b / 35 c / 36 b / 37 c / 38 c / 39 d / 40 a
41 b / 42 c / 43 c / 44 d / 45 b / 46 b / 47 c / 48 b / 49 b / 50 d
51 a / 52 d / 53 a / 54 c / 55 b / 56 d / 57 b / 58 a / 59 c / 60 b
61 c / 62 b / 63 d / 64 b / 65 c / 66 c / 67 d / 68 d / 69 c / 70 c
71 d / 72 c / 73 b / 74 b / 75 d / 76 c / 77 d / 78 c / 79 b / 80 c
81 b / 82 c / 83 a / 84 b / 85 d / 86 c / 87 a / 88 d / 89 a / 90 b
91 b / 92 d / 93 c / 94 a / 95 c / 96 b / 97 d / 98 b / 99 d / 100 c
PHOTOCOPIABLE © 2013 Pearson Longman ELT 2

Name Class
Placement Test B
0 Pablo __b__ Italian. He’s from Milan.
a) am b) is c) are d) aren’t
1 We _____ from America. We are from Australia.
a) am b) is c) are d) aren’t.
2 Excuse me. Where _____ you from?
a) is b) are c) am d) do
3 Alex is from Russia. He is _____.
a) Rusian b) Russian c) Russan d) Russish
4 Gina and Kelly are sisters, _____ parents are from Canada.
a) Our b) His c) Here d) Their
5 Are _____ parents from Berlin?
a) you b) your c) I d) mine
6 Jane is 21 and _____ brother is 19.
a) their b) our c) her d) my
7 John’s uncle is _____ engineer.
a) – b) a c) an d) the
8 Her mother is _____ journalist and her father is a Maths teacher.
a) a b) an c) the d) –
9 I _____ a holiday rep, I’m a pilot.
a) am b) ’m not c) isn’t d) aren’t
10 His sister is single, she _____ married.
a) are b) aren’t c) is d) isn’t

11 My grandparents _____ unemployed, they are retired.
a) is b) are c) aren’t d) isn’t
12 They _____ to the cinema on Fridays.
a) go b) goes c) make d) makes
13 When do you ______ work?
a) get up b) walk c) finish d) open
14 He _____ a new job and starts on Monday.
a) have b) has c) take d) takes
15 Where _____ you _____ on holiday?
a) does ... go b) does ... goes c) do ... go d) do ... goes
16 _____ you ______ at the airport?
a) Do ... work b) Do ... works c) Does ... work d) Does ... works
17 _____ Bill ______ lunch with you?
a) Does ... has b) Does ... have c) Do ... has d) Do ... have
18 We sometimes go to the beach _____ Sundays.
a) at b) by c) on d) of
19 Are _____ your magazines on the table here?
a) this b) that c) these d) those
20 How much is _____ laptop? The one next to the printer.
a) those b) these c) this d) that
21 Chen _____ a plane but he can drive a car.
a) can fly b) can flies c) can’t fly d) can’t flies
22 _____ you _____ Spanish?
a) Can ... speak b) Can ... speaks c) Do ... can d) Do ... speaks
23 Why _____ we _____ on an excursion?
a) aren’t ... go b) don’t ... go c) isn’t ... goes d) does ... go

24 _____ outside the hotel at seven o’clock.
a) Let meets b) Let meet c) Let’s meets d) Let’s meet
25 I want _____ apples and a melon, please.
a) any b) some c) much d) an
26 How _____ do you drink a day?
a) much coffee b) many coffee c) much coffees d) any coffees
27 Do you have _____, please?
a) many bread b) much bread c) any bread d) many breads
28 Sorry, but I haven’t got _____ orange juice.
a) many b) some c) a d) any
29 How _____ do you have?
a) much childs b) many childs c) many children d) much childs
30 I _____ a ham and cheese sandwich, please.
a) ’m like b) ’ve like c) isn’t like d) ’d like
31 _____ 110 rooms in the Hotel Asturial.
a) There is b) There are c) Has got d) Does have
32 _____ any Italian restaurants in your city?
a) Is there b) Have there c) Has there d) Are there
33 There _____ towels in the bathroom.
a) isn’t b) aren’t some c) aren’t any d) is no
34 A small black coffee for him and a glass of water for _____, please.
a) I b) me c) mine d) my
35 This isn’t for _____ , it’s for my grandparents.
a) ours b) our c) us d) their
36 Helena lives _____ Athens. It’s the capital city of Greece.
a) for b) in c) at d) on

37 There are some beautiful beaches _____ of my country.
a) in south b) in the southern c) in the south d) in southern
38 Our hotel _____ a gym but it has got a swimming pool.
a) doesn’t got b) doesn’t has c) hasn’t got d) haven’t got
39 How many bedrooms _____ your apartment _____?
a) does ... got b) has ... have c) do ... has d) has ... got
40 ____ she on holiday in China or Japan? Sorry, I don’t remember.
a) Was b) Were c) Wasn’t d) Weren’t
41 Where _____ you last weekend?
a) was b) were c) weren’t d) wasn’t
42 They _____ on the beach yesterday but I was.
a) were b) was c) weren’t d) wasn’t
43 Our family _____ this hotel when I was a child.
a) buy b) buyed c) bought d) brought
44 His parents _____ Egypt for two weeks last summer.
a) visit b) to visit c) visiting d) visited
45 He ______ Russian, Polish and German. He also understood a little English.
a) speaked b) spoke c) didn’t speak d) didn’t spoke
46 ______ you _____ the excursion yesterday?
a) Do ... enjoy b) Did ... enjoy c) Do ... enjoyed d) Did ... enjoyed
47 I ______ in Mexico. I lived in Argentina.
a) don’t live b) did lived c) didn’t live d) didn’t lived
48 Does the restaurant belong to his family or _____?
a) their b) hers c) she d) her
49 That wasn’t their car. _____ is a black Mercedes.
a) Their b) Theirs c) They d) There

50 Where are you? Are you _____ home?
a) in b) by c) on d) at
51 Peter has got fair hair and blue eyes. He also has _____.
a) a beard b) glasses c) young d) bald
52 I ______ take any holiday in the summer because the hotel I manage is always very busy then.
a) always b) usually c) sometimes d) hardly ever
53 Olivia takes the children to the swimming pool _____ weekend.
a) every b) always c) some d) any
54 Our planes _____ on time. They are never late.
a) are often b) always are c) are always d) usually are
55 We _____ a lovely time on holiday and our hotel room is beautiful.
a) had b) ’re having c) have got d) have
56 She _____ today. Can I take a message for her?
a) not working b) don’t work c) isn’t work d) isn’t working
57 What ______ they _____? It looks really interesting.
a) do ... eat b) are ... eating c) is ... eating d) did ... ate
58 They _____ us this weekend.
a) are not visiting b) do not visit c) doesn’t visit d) isn’t visiting
59 The tour bus _____ us _____ from the airport and took us to our hotel.
a) took ... up b) gave ... up c) picked ... up d) looked ... up
60 We wore _____ clothing to the event because it was a special occasion.
a) casual b) formal c) loose d) tight
61 Some passengers suffer from _____ when they travel by sea.
a) ill b) temperature c) sickness d) sick
62 She couldn’t understand the man because he spoke very ______.
a) fastly b) quietly c) quietily d) fastily

63 Please _____ to the announcements on the airplane.
a) listen well b) good listen c) carefully listen d) listen carefully
64 This fish is _____ we have. We caught it this morning.
a) the fresher b) the freshest c) the most fresh d) the more fresher
65 Swimming in the sea is _____ than swimming in a pool.
a) exciting b) excitinger c) more exciting d) most exciting
66 The _____ way to see the island is to travel by bus.
a) good b) better c) best d) well
67 This hotel is _____ than the hotel we stayed in last year but is nicer.
a) cheaper b) moderner c) the most expensive d) more expensive
68 I prefer trying out different restaurants _____ at the hotel every night.
a) than to eating b) than to eat c) to eat d) than eating
69 Do you prefer _____ on holiday with your friends or your family?
a) for to go b) to going c) going d) go
70 The hotel _____ very busy in the winter months. Why don’t we take a break then?
a) is not to be b) isn’t being c) isn’t going to be d) will being
71 We _____ visit my cousins in Moscow next month. I bought the plane tickets yesterday.
a) go to b) going to c) will to d) ’re going to
72 _____ you _____ call for a taxi or shall we walk?
a) Do ... will b) Will ... to c) Are ... going to d) Are ... going
73 I think it _____ this afternoon. Do you have an umbrella with you?
a) going to rain b) will rain c) is raining d) will to rain
74 The guests in room 32 _____ this morning not tomorrow morning.
a) will leave b) are leaving c) is going to leave d) are to leave
75 Mamadou has worked for our company _____ 2005.
a) by b) for c) from d) since

76 I’ve studied English _____ 13 years and really enjoy speaking it.
a) from b) since c) for d) by
77 _____ you _____ on a long-haul flight before?
a) Were ... go b) Has ... gone c) Did ... go d) Have ... ever been
78 Lewis _____ the Maldives before.
a) doesn’t visit b) weren’t visited c) has never visited d) has ever visited
79 We _____ catch the next bus or we’ll be late.
a) can b) must c) might d) should
80 You _____ come to the party tonight. It’s your choice.
a) can’t b) mustn’t c) don’t have to d) shouldn’t
81 You _____ smoke in public places in this country. It’s not allowed.
a) couldn’t b) can’t c) might not d) don’t have to
82 They’re going to build a bridge _____ the island to the mainland.
a) for connecting b) for to connect c) to connect d) to connecting
83 Luke and Angel go travelling _____ new places and cultures.
a) to experience b) experiencing c) for experiencing d) for experience
84 Suzanne hates _____ buses. She thinks it’s really boring.
a) to wait for b) waiting for c) waiting to d) to waiting for
85 My parents love travelling but my mum can’t stand _____ .
a) for to fly b) flights c) to fly d) flying
86 Lucille would _____ how to sail a boat.
a) learn b) like learning c) like to learn d) like to learning
87 _____ is a real problem in the city centre and also very expensive.
a) Parking b) To park c) Park d) To be parking
88 I’d like _____ a double room for 17 March.
a) booking b) to booking c) for to book d) to book

89 Phil and Gina _____ for me when I arrived at the station.
a) were waiting b) waited c) have waited d) are going to wait
90 We _____ to the airport when the snow started falling.
a) was driving b) were driving c) drove d) have driven
91 The computer system _____ when I called the tour company.
a) didn’t work b) wasn’t working c) hasn’t worked d) won’t work
92 What _____ you _____ when you heard the news?
a) did ... doing b) have ... done c) will ... do d) were ... doing
93 We _____ any money left for the taxi home if you buy those shoes.
a) will have b) don’t have c) won’t have d) haven’t
94 Don’t worry. They _____ us if there are any problems.
a) ’ll call b) called c) be calling d) have called
95 We’ll be late if you _____. Come on!
a) doesn’t hurry up b) hurries up c) don’t hurry up d) aren’t hurrying up
96 _____ on holiday with us if we ask her?
a) Is she coming b) Will she come c) Has she come d) Does she come
97 If we have time, we _____ Notre Dame Cathedral and the Louvre Museum.
a) visit b) are visiting c) will to visit d) ’ll visit
98 Jess is thinking _____ for a job at the Savoy Hotel.
a) to applying b) of applying c) about apply d) for apply
99 After _____ at our hotel, we decided to go for a swim in the pool.
a) to arrive b) we will arrive c) we have arrived d) arriving
100 They’re going to learn some Spanish before _____ Costa Rica.
a) to visit b) they have visited c) they visit d) they are visiting
TOTAL / 100

Progress Test 1 Audio Script
Track 1.9
G = Gabi Werner, M = Mark Bradford

G Hello, CSAM Travel, Gabi speaking. How can I help you?
M Hi, I’m phoning about holidays to Peru.
G Are you interested in a package with flights and accommodation?
M Yes.
G And do you have an idea of what you’d like to do?
M Well, I’m travelling with my sister. We both like trekking so we would like to do the Inca trail.
And visit Machu Picchu. And maybe the Amazon.
G I see. I’m sure we can help. But first, can I have your name please?
M It’s Mark, Mark Bradford. That’s B-R-A-D-F-O-R-D.
G B-R-A-D-F-O-R-D, thank you. So, when are you planning to travel, Mark?
M Around 16th August. Can you give me some idea about prices?
G Yes, but can I check – what kind of budget do you have?
M About $2500.
G Well, for example, we have a one-week package including return flights to Cusco, which
includes trekking on the Inca trail and Machu Picchu for $1050 per person.
M One week isn’t much time. We want to get a feel for the local culture.
G Let me see, ten days. There’s our Peru special for 1200 US dollars.
M So that’s $2400 for two. That sounds good. Does it include Lake Titicaca? We really want to
go there.
G No, I’m sorry, it doesn’t. But you can combine tours.
M OK, great.
G And can I check your travel dates, Mark? Did you say Friday 16th August?
M 16th August, yes.
G Returning on 25th August?
M Yes, that’s fine.
G Great. And can I have your email address please?
M It’s Mark, dot, Bradford, at Leeds dot A-C dot -U-K.
G A-C dot -U-K. OK; I’ll send you the details for a ten-day package, Mark. I’ll also send you
information about our one-week and two-week tours, so you can compare tours and prices. All
right?
M Sure. Thanks.

Name Class
English for International Tourism Pre-Intermediate Progress Test 1A
Answer all 50 questions. There is one mark per question.
LISTENING (TRACK 1.9)

Listen to Gabi Werner, a travel agent for CSAM Travel in Mexico City, talking on the phone with
Mark, a customer. Decide if these statements are true (T) or false (F).
1 Mark wants information on flights and accommodation to Peru. T/F
2 He is travelling with his cousin. T/F
3 Mark says his surname is Bradford. T/F
4 He has about $2500 to spend on the holiday. T/F
5 Mark isn’t interested in visiting Lake Titicaca. T/F
6 His email address is: Mark.Bradford@Leeds.ec.uk T/F
7 Gabi is sending Mark details of their ten-day package and also their one- and two-week tours. T/F
/7
GRAMMAR
Complete the sentences below. Choose the correct answer for each one.
1 They [eat / ’re eating] dinner at the moment.
2 [Which / Where] hotel are you staying?
3 She [visits / ’s visiting] her sister in Canada.
4 [Do / Does] the waiter speak Italian?
5 How [many / much] is a double room?
6 We [like / are liking] to travel first class.
7 [Who / How many] people are on the cruise?
8 He [stays/ ’s staying] in the Hotel Belvedere this week.
9 [Why / When] do Bill and Jean arrive?
10 [Do you want / Are you wanting] to go on a sightseeing tour of the city?
/ 10

VOCABULARY
Complete the sentences with words from the box. Write a) to l) in the gaps. Use each word once only.
There are two words you do not need to use.
a) enthusiastic b) outgoing c) trekking d) booking e) efficient f) experience
g) inbound h) trip i) recreation j) hard-working k) skills l) flexible
1 Where do you usually go _____ at the weekends?
2 Many _____ tourists like to visit Buckingham Palace when they visit London.
3 We are looking for a(n) _____ worker to work shifts at our hotel.
4 We usually travel for _____ not for work.
5 I am a(n) _____ person and I love being an entertainer.
6 Alisha is very _____ and often stays late at work.
7 How much is the two-day _____ to the lakes?
8 The hotel receptionist is very _____ and everything is organized perfectly.
9 Craig is a(n) _____ person and has a passion for his work.
10 Your _____ includes all flights and transfers.
/ 10

READING
Read the text on Socotra and decide if the following statements are true (T) or false (F).
1 Socotra is 340 km from Somalia. T/F
2 Some plant life on this archipelago does not live anywhere else in the world. T/F
3 The capital city of Hadibu is in the eastern part of Socotra. T/F
4 No one lives on the smaller island of Darsah. T/F
5 The islands offer a mix of geographical features to visit. T/F
6 A lot of inbound tourists visit Socotra on cheap package holidays. T/F
7 There are many activities to enjoy on the islands, such as scuba diving and fishing. T/F
/7
Socotra
Socotra is the main island of a tiny isolated archipelago situated 250 km from Somalia and 340 km from the
Republic of Yemen. Known as the Galapagos of the Indian Ocean, Socotra and the three smaller islands of
Abd al Kuri, Samhah and Darsah, are home to plant life that lives nowhere else on earth.
It is the largest island in the Middle East and is 125 kilometres long and 45 kilometres wide. The majority of
this archipelago’s population of around 50,000 people live on Socotra, many in the main city of Hadibu which
lies on the north coast of the island. A few hundred people inhabit Abd al Kuri and Samhah, but Darsah is
uninhabited.
The tropical climate means the islands are hot and dry. Beaches here are exotic and sandy. The mountains are
spectacular and there are also caves, plains, canyons, valleys and sand dunes to visit. It is a place of such
natural beauty that it now enjoys the status of being a UNESCO world natural heritage site.
There is so much to see here and many inbound tourists enjoy tailor-made eco-friendly tours which combine
trekking, camel riding, bird-watching, scuba diving and other outdoor activities such as fishing and boat
safaris. On a boat safari you will see whales and dolphins and enjoy a different view of the beautiful landscape
that makes these islands so special.

PROFESSIONAL SKILLS
Choose the most appropriate word(s) to complete each sentence: a), b) or c).
1 Please find _____ a copy of my CV for your interest.
a) to attach b) attached c) attaching
2 _____, did you say triple three six-oh-nine?

a) Sorry b) What c) Heh
3 _____ sixty. Sixteen.

a) No b) Isn’t c) Not
4 I am writing to _____ for the position of hotel receptionist.

a) ask b) apply c) get
5 _____ four seats for 12 September.

a) There are b) Do you want c) That’s
6 I am very _____ in being part of your organization.

a) interested b) interesting c) wanting
7 We’ll send you an email _____ your booking.

a) saying b) confirming c) giving
8 I am _____ to learn new skills.

a) interesting b) willing c) exciting
9 Can I just _____ the dates before I put the booking through?
a) check b) checking c) to check
10 My current _____ include training new staff and organizing holiday cover.
a) position b) job c) responsibilities
/ 10

WRITING
Complete the email with words from the box. There are two words you do not need to use.
booking accept attached departure hesitate

includes complete confirm travel
From: Silvia Righetti
To: Adama Brufino
Subject: Your booking
Dear Mr Adama Brufino,
Thank you for 0____booking____ with Italia Tours. I am writing to 1_______________ the details of your
booking to Italy for ten nights. Your 2_______________ dates are from 10 February to 19 February. Your
package tour 3_______________ flights for two persons and half-board accommodation in four star hotels.
Please find 4_______________ your flight information with Transeuro Airlines and details of your hotels,
airport transfers and tour information.
The total cost of your booking is $3795. We 5_______________ payment by credit card or bank transfer.
Please don’t 6_______________ to contact me if you have any questions.
Regards,
Silvia Righetti
Travel Specialist
Italia Tours
/6
TOTAL / 50

Progress Test 1 Answer Key
TEST A
LISTENING (TRACK 1)
1T/2F/3T/4T/5F/6F/7T
GRAMMAR
1 ’re eating / 2 Which / 3 ’s visiting / 4 Does / 5 much / 6 like / 7 How much / 8 ’s staying /
9 When / 10 Do you want
VOCABULARY
1 c / 2 g / 3 l / 4 i / 5 b / 6 j / 7 h / 8 e / 9 a / 10 d
READING
1F/2T/3F/4T/5T/6F/7T
PROFESSIONAL SKILLS
1 b / 2 a / 3 c / 4 b / 5 c / 6 a / 7 b / 8 b / 9 a / 10 c
WRITING
1 confirm / 2 travel / 3 includes / 4 attached / 5 accept / 6 hesitate

Progress Test 1B Answer Key
TEST B
LISTENING (TRACK 1)
1F/2F/3T/4T/5T/6F/7T
GRAMMAR
1 ’s visiting / 2 ’re eating / 3 Which / 4 How many / 5 Does / 6 much / 7 like / 8 Do you want /
9 ’s staying / 10 When
WRITING
1 confirm / 2 package / 3 accommodation / 4 transfers / 5 payment / 6 hesitate
VOCABULARY
1 j / 2 b / 3 e / 4 d / 5 g / 6 c / 7 h / 8 l / 9 i / 10 a
READING
1T/2F/3T/4F/5T/6F/7T
PROFESSIONAL SKILLS
1 b / 2 c / 3 a / 4 b / 5 b / 6 c / 7 c / 8 a / 9 b / 10 a

Name Class
English for International Tourism Pre-Intermediate Progress Test 1B

Listen to Gabi Werner, a travel agent for CSAM Travel in Mexico City, talking on the phone with
Mark, a customer. Decide if these statements are true (T) or false (F).
1 Mark wants information on flights and accommodation to Peru and Educator. T/F
2 He is travelling with his brother. T/F
3 Mark says his surname is Bradford. T/F
4 He has about $2500 to spend on the holiday. T/F
5 Mark is interested in visiting Lake Titicaca. T/F
6 His email address is: M.Bradford@Leeds.ac.uk T/F
7 Gabi is sending Mark details of their ten-day package and also their one- and two-week tours. T/F
/7
GRAMMAR
1 She [visits / ’s visiting] her sister in Canada.
2 They [eat / ’re eating] dinner at the moment.
3 [Which / Where] hotel are you staying?
4 [Who / How many] people are on the cruise?
5 [Do / Does] the waiter speak Italian?
6 How [many / much] is a double room?
7 We [like / are liking] to travel first class.
8 [Do you want / Are you wanting] to go on a sightseeing tour of the city?
9 He [stays/ ’s staying] in the Hotel Belvedere this week.
10 [Why / When] do Bill and Jean arrive?
/ 10

WRITING
booking accommodation complete confirm hesitate
package payment transfers departure
From: Silvia Righetti
To: Adama Brufino
Subject: Your booking
Dear Mr Adama Brufino,
Thank you for 0____booking____ with Italia Tours. I am writing to 1_______________ the details of your
booking to Italy for ten nights. Your travel dates are from 10 February to 19 February. Your
2
_______________ tour includes flights for two persons and half-board 3_______________ in four star hotels.
Please find attached your flight information with Transeuro Airlines and details of your hotels, airport
4
_______________ and tour information.
The total cost of your booking is $3795. We accept 5_______________ by credit card or bank transfer. Please
don’t 6_______________ to contact me if you have any questions.
Regards,
Silvia Righetti
Travel Specialist
Italia Tours
/6

VOCABULARY
a) enthusiastic b) inbound c) hard-working d) recreation e) flexible f) skills
g) outgoing h) trip i) booking j) trekking k) experience l) efficient
1 Where do you usually go _____ at the weekends?
2 Many _____ tourists like to visit Buckingham Palace when they visit London.
3 We are looking for a(n) _____ worker to work shifts at our hotel.
4 We usually travel for _____ not for work.
5 I am a(n) _____ person and I love being an entertainer.
6 Alisha is very _____ and often stays late at work.
7 How much is the two-day _____ to the lakes?
8 The hotel receptionist is very _____ and everything is organized perfectly.
9 Your _____ includes all flights and transfers.
10 Craig is a(n) _____ person and has a passion for his work.
/ 10

READING
Read the text on Socotra and decide if the following statements are true (T) or false (F).
1 Socotra is 250 km from Somalia. T/F
2 There is no plant life on this archipelago. T/F
3 The capital city of Hadibu is in the northern part of Socotra. T/F
4 Hundreds of people live on the small island of Darsah. T/F
5 The islands offer a mix of geographical features to visit. T/F
6 A lot of inbound tourists visit Socotra on cheap package holidays. T/F
7 There are many activities to enjoy on the islands, such as scuba diving and fishing. T/F
/7
Socotra
Socotra is the main island of a tiny isolated archipelago situated 250 km from Somalia and 340 km from the
Republic of Yemen. Known as the Galapagos of the Indian Ocean, Socotra and the three smaller islands of
Abd al Kuri, Samhah and Darsah, are home to plant life that lives nowhere else on earth.
It is the largest island in the Middle East and is 125 kilometres long and 45 kilometres wide. The majority of
this archipelago’s population of around 50,000 people live on Socotra, many in the main city of Hadibu which
lies on the north coast of the island. A few hundred people inhabit Adb al Kuri and Samhah, but Darsah is
uninhabited.
The tropical climate means the islands are hot and dry. Beaches here are exotic and sandy. The mountains are
spectacular and there are also caves, plains, canyons, valleys and sand dunes to visit. It is a place of such
natural beauty that it now enjoys the status of being a UNESCO world natural heritage site.
There is so much to see here and many inbound tourists enjoy tailor-made eco-friendly tours which combine
trekking, camel riding, bird-watching, scuba diving and other outdoor activities such as fishing and boat
safaris. On a boat safari you will see whales and dolphins and enjoy a different view of the beautiful landscape
that makes these islands so special.

PROFESSIONAL SKILLS
1 I am _____ to learn new skills.
a) interesting b) willing c) exciting
2 _____ sixty. Sixteen.

a) No b) Isn’t c) Not
3 _____, did you say triple three six-oh-nine?

a) Sorry b) What c) Heh
4 Please find _____ a copy of my CV for your interest.

a) to attach b) attached c) attaching
5 I am writing to _____ for the position of hotel receptionist.

a) ask b) apply c) get
6 _____ four seats for 12 September.

a) There are b) Do you want c) That’s
7 My current _____ include training new staff and organizing holiday cover.
a) position b) job c) responsibilities
8 I am very _____ in being part of your organization.

a) interested b) interesting c) wanting
9 We’ll send you an email _____ your booking.

a) saying b) confirming c) giving
10 Can I just _____ the dates before I put the booking through?
a) check b) checking c) to check
/ 10
TOTAL / 50

Track 3.3
A = VIC Assistant, C = Caller

A Visit Scotland Information Centre. Paula speaking. How can I help you?
C Hello! Is that the Edinburgh tourist office?
A Yes, that’s right. Can I help you?
C Yes, we’d like some information about tours.
A Sorry, do you mean the guided tours or the bus tours?
C I don’t know. Can you tell me about both?
A Certainly. There are four bus tours. They are hop-on hop-off services.
C I see. Which is the best tour?
A Well, the most popular one is the City Sightseeing Tour. It leaves from Waverley Bridge,
outside Waverley train station every 15 minutes. You can get off the bus at any of the stops
along the way, visit the sights and then get back on another tour bus.
C When does the service operate?
A It’s a 24-hour service so the ticket is valid on all the tour buses all day.
C How long is the tour?
A If you stay on the bus, it’s approximately 60 minutes.
C Sounds like a good idea. How much does it cost?
A Adult tickets cost £15, senior citizen and student tickets cost £13 and for children under 16
tickets are £6.
C And the guided tours?
A There are several guided walking tours. A popular one is the tour of the old town. It starts here
from the Tourist Information Centre on Princes Street and lasts about 90 minutes. Tours start
at 10 a.m., noon, 2.30 p.m. and 4.30 p.m. every day in summer. The cost is £9 for adults. It’s
half price for children under eight and senior citizens.
C I think we’ll go on the bus tour this afternoon.
A Right. You can buy the tickets from the driver on the bus, or the ticket seller on Waverley
Bridge.
C Great! Many thanks for your help.
A You’re welcome. Would you like anything else?
C No thanks.
A Thank you for calling the centre. Goodbye.

Name Class

Listen to an assistant at Edinburgh’s VIC dealing with a telephone enquiry and answer the questions.
Choose a), b) or c).
1 What does the caller ask for?
a) Tour information. b) Details of the city. c) To book a tour.
2 How many hop-on hop-off bus tours are there?
a) Two. b) Three. c) Four.
3 How often does the City Sightseeing Tour leave the train station?
a) Every 10 minutes. b) Every 15 minutes. c) Every 50 minutes.
4 How long are the bus tickets valid for?
a) A week. b) All day. c) For 24 hours.
5 How much is a student ticket for the City Sightseeing Tour?
a) £6 b) £13 c) £15
6 Where does the guided walking tour of the old town start from?
a) Princes Street. b) The train station. c) Waverley Bridge.
7 How much does an adult ticket for the guided tour of the old town cost?
a) £2.30 b) £4.50 c) £9
8 Where can you buy tickets for the bus tour?
a) From the driver. b) At the tourist office. c) On Waverley Street.
/8

GRAMMAR
Complete the sentences. Choose a), b) or c).
1 _____ is the Golden Sands Hotel, please?
a) What b) Where c) What
2 There _____ many hotel guests at breakfast this morning.

a) wasn’t b) isn’t c) weren’t
3 _____ the flights to Malta always _____ from this terminal?

a) Does ... leave b) Do ... leave c) Are ... leaving
4 _____ a good time?

a) Are you having b) Was you having c) Do you have
5 What’s _____ beach on this island?

a) the goodest b) the better c) the best
6 _____ are you going sailing?

a) Which b) When c) What
7 August is _____ month in the year here.

a) the hotter b) the hottest c) hottest
8 What time _____ me to pick you up?

a) do you want b) are you wanting c) does you want
9 _____ the theatre last night?

a) Do you enjoy b) Did you enjoy c) Did you enjoyed
10 The Hotel France _____ to the harbour than the Hotel Leon.
a) is nearest b) the nearest c) is nearer
/ 10

READING
Read the text about Venezuela and decide if the following statements are true (T) or false (F).
1 Venezuela shares borders with four South American countries. T/F
2 It has the longest coastline on the Atlantic Ocean. T/F

3 The Angel Falls are in the south-eastern region of the country. T/F
4 The highest table top mountain in the world is Mount Roraima. T/F
5 The cable car from Mérida to Pico Bolivar closed in 2008. T/F
6 Rides on the cable car stopped in 1980. T/F
7 Coromoto is famous for selling over 900 ice cream flavours. T/F
8 Garlic is one the more unusual flavours of the 900 flavours of ice cream that Coromoto sells. T/F
/8
Venezuela – the land of superlatives

The South American nation of Venezuela (or the Bolivarian Republic of Venezuela as it is officially named)
borders Colombia, Brazil and Guyana. Its long coastline to the north faces onto the Atlantic Ocean and many
of the islands of the Caribbean. But it is not its geographical location that makes it so special, although it does
have the longest Caribbean coastline of all South American countries.
This nation is full of superlatives but it is hard to know where to begin. In terms of its landscape, it is famous
for the Angel Falls. These magnificent waterfalls are the highest in the world and fall over 807 metres. In the
same area of the country stands Mount Roraima; the world’s highest table top mountain at 2772 metres. On
the other side of the country, near the Andes mountain range is the city of Mérida. Until 2008 the world’s
longest and highest cable car took passengers from here to the top of the snow-capped mountain of Pico
Bolívar.
Perhaps it is now better to simply visit the world-famous ice cream parlour ‘Coromoto’. Based in Merida, it is
the best place to go for any ice cream lover. Opened in 1980, it now sells the most flavours of ice cream in the
world. At the last count it sold nearly 900 different flavours including the expected strawberry and vanilla, but
also strange ones like garlic, egg, and chilli.
There are other superlatives too but perhaps too many to mention. The best thing to do is simply visit
Venezuela and discover them yourself.

VOCABULARY
Complete the gaps (1–10) in the sentences below using the words in the box.
accommodation advice brochures outbound recruiting
remote resort sandy seasonal tailored
1 He gave me some great _______________ and told me the best places to visit.
2 Where did you say the _______________ is? Beside the beach?
3 Where do most _______________ tourists from your country go on holiday?
4 Are you interested in a _______________ holiday to the Maldives? Something individual?
5 We booked the best _______________ available and had a villa to ourselves.
6 Haruko was disappointed to see rubbish on the beautiful _______________ beach near her hotel.
7 Our hotel is currently _______________ new staff for the summer season.
8 My sister found some _______________ work in Australia. She is now working on a farm for three
months.
9 Did you order one of our _______________ for Latin American holidays online?
10 We stayed on a _______________ island in the Pacific Ocean. It was so peaceful.
/ 10

PROFESSIONAL SKILLS
1 Communication and organizational skills are my main _____.
a) strengths b) qualities c) additions
2 Hello, Maryland Tourist Visitor Centre. Janice _____, how can I help you?
a) to speak b) speaks c) speaking
3 _____, it’s Joanne, not Jo.

a) Currently b) Actually c) At present
4 Right, let’s go and see the _____ of Latin American Art. Can I have your art tickets please?
a) reservation b) collection c) attraction
5 Just let me _____ those details.

a) confirm b) checking c) book
6 Is that ‘T’ _____ Tango?

a) by b) at c) for
7 _____, the former prison was made into a hotel not very long ago.
a) You notice b) As you can see c) Later
8 I am writing to enquire whether you have a(n) _____ in your company for a tour guide.
a) vacancy b) job c) opportunity
9 Thank you for _____ the centre. Goodbye.

a) speaking b) phoning to c) calling
10 The building of the Tower of London _____ back to the eleventh century.
a) comes b) was born c) dates
/ 10

WRITING
advertisement covering hesitate interview position promotion recruit
Ref: 402 / WB Marketing and sales
Dear Sir / Madam,
I am very interested in your online 0__advertisement__ in HMC Jobs and I would like to apply for the above
1
_______________. Please find attached a copy of my 2_______________ letter and CV.
If you need any more information, please do not 3_______________ to contact me. I look forward to hearing
from you regarding a possible 4_______________.
Best regards,
Anwar Al-Musari
/4
TOTAL / 50

TEST A
LISTENING (TRACK 2)
1a/2c/3b/4b/5b/6a/7c/8a
GRAMMAR
1 b / 2 c / 3 b / 4 a / 5 c / 6 b / 7 b / 8 a / 9 b / 10 c
READING
1F/2F/3T/4T/5T/6F/7F/8T
VOCABULARY
1 advice / 2 resort / 3 outbound / 4 tailored / 5 accommodation / 6 sandy / 7 recruiting / 8 seasonal /
9 brochures / 10 remote
PROFESSIONAL SKILLS
1 a / 2 c / 3 b / 4 b / 5 a / 6 c / 7 b / 8 a / 9 c / 10 c
WRITING
1 position / 2 covering / 3 hesitate / 4 interview

TEST B
LISTENING (TRACK 2)
1c/2a/3b/4c/5b/6c/7a/8b
GRAMMAR
1 c / 2 b / 3 b / 4 c / 5 a / 6 a / 7 c / 8 b / 9 b / 10 b
WRITING
1 apply / 2 attached / 3 information / 4 hearing
VOCABULARY
1 sandy / 2 advice / 3 resort / 4 brochures / 5 outbound / 6 tailored / 7 remote / 8 accommodation /
9 recruiting / 10 seasonal
PROFESSIONAL SKILLS
1 b / 2 a / 3 c / 4 c / 5 b / 6 c / 7 b / 8 a / 9 c / 10 a
READING
1T/2F/3F/4F/5F/6T/7T/8T

Name Class

Listen to an assistant at Edinburgh’s VIC dealing with a telephone enquiry and answer the questions.
Choose a), b) or c).
1 What does the caller ask for?
a) To book a tour. b) Details of the city. c) Tour information.
2 How many hop-on hop-off bus tours are there?
a) Four . b) Three. c) Two.
3 How often does the City Sightseeing Tour leave the train station?
a) Every 50 minutes. b) Every 15 minutes. c) Every 10 minutes.
4 How long are the bus tickets valid for?
a) A week. b) For 24 hours. c) All day.
5 How much is a student ticket for the City Sightseeing Tour?
a) £15 b) £13 c) £6
6 Where does the guided walking tour of the old town start from?
a) Waverley Bridge. b) The train station. c) Princes Street.
7 How much does an adult ticket for the guided tour of the old town cost?
a) £9 b) £4.50 c) £2.30
8 Where can you buy tickets for the bus tour?
a) At the tourist office. b) From the driver. c) On Waverley Street.
/8

GRAMMAR
1 The Hotel France _____ to the harbour than the Hotel Leon.
a) is nearest b) the nearest c) is nearer
2 _____ the flights to Malta always _____ from this terminal?

a) Does ... leave b) Do ... leave c) Are ... leaving
3 _____ is the Golden Sands Hotel, please?

a) What b) Where c) What
4 There _____ many hotel guests at breakfast this morning.

a) wasn’t b) isn’t c) weren’t
5 What time _____ me to pick you up?

a) do you want b) are you wanting c) does you want
6 _____ a good time?

a) Are you having b) Was you having c) Do you have
7 What’s _____ beach on this island?

a) the goodest b) the better c) the best
8 _____ are you going sailing?

a) Which b) When c) What
9 August is _____ month in the year here.

a) the hotter b) the hottest c) hottest
10 _____ the theatre last night?

a) Do you enjoy b) Did you enjoy c) Did you enjoyed
/ 10

WRITING
advertisement apply attached hearing information promotion recruit
Ref: 402 / WB Marketing and sales
Dear Sir / Madam,
I am very interested in your online 0___advertisement____ in HMC Jobs and I would like to
1
_______________ for the above position. Please find 2_______________ a copy of my covering letter and
CV.
If you need any more 3_______________, please do not hesitate to contact me. I look forward to
4
_______________ from you regarding a possible interview.
Best regards,
Anwar Al-Musari
/4

VOCABULARY
Complete the gaps (1–10) in the sentences below using the words in the box.
accommodation advice brochures outbound recruiting
remote resort sandy seasonal tailored
1 Haruko was disappointed to see rubbish on the beautiful _______________ beach near her hotel.
2 He gave me some great _______________ and told me the best places to visit.
3 Where did you say the _______________ is? Beside the beach?
4 Did you order one of our _______________ for Latin American holidays online?
5 Where do most _______________ tourists from your country go on holiday?
6 Are you interested in a _______________ holiday to the Maldives? Something individual?
7 We stayed on a _______________ island in the Pacific Ocean. It was so peaceful.
8 We booked the best _______________ available and had a villa to ourselves.
9 Our hotel is currently _______________ new staff for the summer season.
10 My sister found some _______________ work in Australia. She is now working on a farm for three
months.
/ 10

PROFESSIONAL SKILLS
1 Right, let’s go and see the _____ of Latin American Art. Can I have your art tickets please?
a) reservation b) collection c) attraction
2 Communication and organizational skills are my main _____.

a) strengths b) qualities c) additions
3 Hello, Maryland Tourist Visitor Centre. Janice _____, how can I help you?
a) to speak b) speaks c) speaking
4 Thank you for _____ the centre. Goodbye.

a) speaking b) phoning to c) calling
5 _____, the former prison was made into a hotel not very long ago.
a) You notice b) As you can see c) Later
6 The building of the Tower of London _____ back to the eleventh century.
a) comes b) was born c) dates
7 _____, it’s Joanne, not Jo.

a) Currently b) Actually c) At present
8 Just let me _____ those details.

a) confirm b) checking c) book
9 Is that ‘T’ _____ Tango?

a) by b) at c) for
10 I am writing to enquire whether you have a(n) _____ in your company for a tour guide.
a) vacancy b) job c) opportunity
/ 10

READING
Read the text about Venezuela and decide if the following statements are true (T) or false (F).
1 Venezuela shares borders with three South American countries. T/F
2 It has the shortest coastline on the Atlantic Ocean. T/F

3 The Angel Falls are in the south-western region of the country. T/F
4 Mount Roraima is the highest table in the world at 2772 feet. T/F
5 The city of Mérida is located in the middle of the Andes. T/F
6 Rides on the cable car stopped in 2008. T/F
7 Coromoto is famous for the number of ice cream flavours it sells. T/F
8 Chilli is one the more unusual flavours of the 900 flavours of ice cream that Coromoto sells. T/F
/8
Venezuela – the land of superlatives

The South American nation of Venezuela (or the Bolivarian Republic of Venezuela as it is officially named)
borders Colombia, Brazil and Guyana. Its long coastline to the north faces onto the Atlantic Ocean and many
of the islands of the Caribbean. But it is not its geographical location that makes it so special, although it does
have the longest Caribbean coastline of all South American countries.
This nation is full of superlatives but it is hard to know where to begin. In terms of its landscape, it is famous
for the Angel Falls. These magnificent waterfalls are the highest in the world and fall over 807 metres. In the
same area of the country stands Mount Roraima; the world’s highest table top mountain at 2772 metres. On
the other side of the country, near the Andes mountain range is the city of Mérida. Until 2008 the world’s
longest and highest cable car took passengers from here to the top of the snow-capped mountain of Pico
Bolívar.
Perhaps it is now better to simply visit the world-famous ice cream parlour ‘Coromoto’. Based in Merida, it is
the best place to go for any ice cream lover. Opened in 1980, it now sells the most flavours of ice cream in the
world. At the last count it sold nearly 900 different flavours including the expected strawberry and vanilla, but
also strange ones like garlic, egg, and chilli.
There are other superlatives too but perhaps too many to mention. The best thing to do is simply visit
Venezuela and discover them yourself.
TOTAL / 50

Track 6.5
W = Waiter, C1 = Customer 1, C2 = Customer 2

W Are you ready to order?
C1 Well, yes, nearly. We just have a few questions about the menu. What kind of sauce does the
seafood salad come with?
W I believe the dressing is made with olive oil, vinegar, yoghurt, mayonnaise, mustard and fresh
lemon.
C1 Sounds delicious. Could I have the dressing on the side?
W On the side?
C1 Yes, on a separate plate.
W Well, it’s usual to serve the dressing with the salad.
C1 I understand. It’s just that I’m a diabetic and I have to watch my cholesterol and fat levels.
W Of course, madam. I’ll make a note for the chef. And for you, sir?
C2 I’ll have the chilli prawns. Oh, hold on, is there garlic in that?
W Yes, the prawns are fried with lemon, chilli and garlic.
C2 No garlic for me, thanks.
W And for the main course?
C2 What’s Beef Milanese?
W It’s beef coated in egg and breadcrumbs, and then fried.
C2 Have you got any meat that isn’t covered in sauce or breadcrumbs?
W I suggest you try the Bistecca Alla Fiorentina or Florentine steak. It’s a popular dish in
Tuscany, cooked in the most simple way possible, with a little olive oil and seasoned with sea
salt and lots of black pepper, then grilled to a medium rare perfection.
C2 That’s exactly what I want. What does it come with?
W It’s served with white beans.
C2 Not for me thanks. I’m a meat and potato man. Can I have a side order of fries?
W Sorry?
C2 A plate of fries with my steak.
W We don’t usually ... I’ll see what we can do. And for you, madam?
C1 I see the tuna steak comes in a tomato sauce. Would it be possible not to put any salt in the
sauce?
W I’m afraid the sauce is already prepared, madam. You could order the tuna without the sauce,
and I’ll make a note of your request for no salt with your fish.
C1 Thank you.

Name Class __________

Listen to a conversation where two customers are ordering food in a restaurant. Decide if these
statements are true (T) or false (F).
1 The seafood salad comes with a garlic dressing. T/F
2 The first customer wants salad without dressing. T/F
3 The first customer is a vegetarian and on a special diet. T/F
4 The prawns are cooked in lime, chilli and garlic. T/F
5 To make Beef Milanese, beef is covered in egg and breadcrumbs and then fried. T/F
6 The Florentine Steak is seasoned with salt and black pepper. T/F
7 The steak is served with a mix of beans and potatoes. T/F
8 The second customer orders fries to go with his steak. T/F
9 The first customer asks not to have salt in their tomato sauce. T/F
/9
GRAMMAR
1 The flight was [the most / more] expensive than expected.
2 Did you buy [a / any] travel guide for Berlin?
3 The housekeeper [cleans / is cleaning] your room at the moment.
4 It was the [more / most] romantic evening of my life.
5 [Shall / May] I have your boarding pass, please?
6 [What / When] time does the train to Edinburgh leave?
7 Where did you [take / took] your clients yesterday?
8 How [much / many] rooms did you reserve?
9 Our company [specializes / is specializing] in European mini breaks.
10 [Would / Shall] I reserve you a table for two for 7 p.m.?
/ 10
1
READING
Read the text ‘Food for thought’ and fill the gaps with the correct paragraph heading.
Mountain meat treat Slow starter Tastes like chicken Uncooked delicacy Working vacation
/4
Food for thought

0 __Working vacation__
Executive chef Bernard Morel may be on holiday but he’s still thinking of work. You might ask why this is.
Well, he enjoys taking a holiday where the focus is food. Every time he goes abroad, he searches for the
chance to try something new and exotic, something he can’t find at home in Canada and something culturally
different. So, where does he visit and what’s on the menu?
1 _______________
For anyone visiting Latin America, perhaps hoping to visit Machu Picchu, here’s something to try on your
stop-off at Cuzco. For Peruvians, especially in the Andean highlands, it’s a traditional delicacy but something
animal lovers from other countries might not find appetizing: guinea pig, or cuy as they are called locally. The
guinea pig may be fried, grilled or roasted and in some restaurants is served in a casserole.
2 _______________
On the island of Jeju in Korea, Bernard came across another culinary special – raw horse meat. You can find
this dish in both Korea and Japan, and it is said to be very healthy. It is a tender meat and is a little sweet. It is
normally served raw as sashimi and dipped in soy sauce, with ginger and onions.
3 _______________
In Beijing, a friend of Bernard’s introduced him to Shiji. He tried it and thought it tasted like chicken it was so
tender and fresh. But Shiji is in fact a type of toad. Normally it is cooked and then served with a ham and
mushroom sauce.
4 _______________
The last of the dishes on today’s menu is the French classic, les escargots or in English, snails. This is a
popular appetizer in France and there are different recipes. Snails are often cooked with butter mixed with
garlic, onion and parsley or with chicken stock. Sometimes they are served with mushrooms.
2
PROFESSIONAL SKILLS
1 I’m very sorry that your _____ was not recorded.
a) ask b) request c) reserve
2 So that’s T-H-O-M-P-S-O and _____ ‘N’ for November?

a) end with b) last c) is that
3 The chicken _____ with baby carrots and roast potatoes.

a) is serve b) comes c) marinated
4 You’re _____. Would you like anything else?

a) welcome b) pleasure c) pleased
5 Thank you for bringing this matter to my _____.

a) attraction b) mind c) attention
6 The Taj Mahal in India took over 15 years to _____, which was remarkable at the time.
a) improve b) build c) provide
7 I _____ you try the kroppkakor. It’s a popular local dish here in the south of Sweden.
a) suggest b) recommending c) ask
8 I attach a copy of my CV for your _____.

a) view b) interest c) experience
9 Just a moment, let me see what I can _____ for you.

a) make b) have c) do
10 I’ll make a _____ of your request for no garlic.

a) note b) recording c) offer
/ 10
3
WRITING
apologies completing confidence expectations feedback

goodwill investigating matter quality unhelpful
From: Arron Dunsford
To: Rachel Beckett
Subject: Guest evaluation
Dear Mrs Rachel Beckett,
Thank you for 0___completing___ the guest evaluation form during your stay at our hotel last weekend. We
always welcome 1_______________ from our guests. It is an opportunity to improve the 2_______________
of the guest experience.
I am very sorry to hear that your suite was not very clean. Thank you for bringing this 3_______________ to
our attention. That is not the usual standard of our hotel and we are 4_______________ the situation.
Please also accept my apologies for the 5_______________ attitude of the staff member who dealt with your
complaint at the time. As a gesture of 6_______________, I would like to offer you either full refund or a
complimentary one-night stay at our hotel. I hope you will come back soon and give us an opportunity to
restore your 7_______________ in our hotel.
If you have any further questions or comments, please do not hesitate to contact me.
Best regards,
Arron Dunsford
Duty Manager
Hotel le Mare
/7
4
VOCABULARY
a) complimentary b) include c) discount d) budget e) napkins f) refund
g) communicative h) harbour i) recommend j) homemade k) desserts l) request
1 There were a lot of _____ to choose from. In the end, I decided to have a slice of the chocolate gateau.
2 Joel isn’t very _____ and doesn’t like talking in public.
3 What is your _____? Can you afford to spend more?
4 What does your family package _____?
5 Every guest receives a _____ drink with their meals.
6 Are there enough _____ for each table?
7 I _____ Hotel Placenza. It the best hotel in the area.
8 I’m sorry about the mistake on your bill. Here’s your _____.
9 We sailed into the _____ and stopped for lunch.
10 I loved the _____ cheesecake. It was delicious and tasted very different to the ones you buy in a shop.
/ 10
TOTAL / 50
5
TEST A
LISTENING (TRACK 3)
1F/2F/3F/4F/5T/6T/7F/8T/9T
GRAMMAR
1 more / 2 a / 3 is cleaning / 4 most / 5 May / 6 What / 7 take / 8 many / 9 specializes / 10 Shall
READING
1 Mountain meat treat / 2 Uncooked delicacy / 3 Tastes like chicken / 4 Slow starter
PROFESSIONAL SKILLS
1 b / 2 c / 3 b / 4 a / 5 c / 6 b / 7 a / 8 b / 9 c / 10 a
WRITING
1 feedback / 2 quality / 3 matter / 4 investigating / 5 unhelpful / 6 goodwill / 7 confidence
VOCABULARY
1 k / 2 g / 3 d / 4 b / 5 a / 6 e / 7 i / 8 f / 9 h / 10 j

TEST B
LISTENING (TRACK 3)
1F/2T/3F/4T/5F/6F/7T/8F/9T
GRAMMAR
1 is cleaning / 2 specializes / 3 more / 4 a / 5 most / 6 May / 7 Shall / 8 What / 9 take / 10 many
WRITING
1 opportunity / 2 experience / 3 attention / 4 investigating / 5 attitude / 6 gesture / 7 restore
READING
1 Tastes like chicken / 2 Mountain meat treat / 3 Slow starter / 4 Uncooked delicacy
PROFESSIONAL SKILLS
1 c / 2 b / 3 c / 4 b / 5 a / 6 c / 7 b / 8 a / 9 a / 10 b
VOCABULARY
1 h / 2 k / 3 g / 4 a / 5 d / 6 b / 7 j / 8 e / 9 i / 10 f

Name ________ Class __________

Listen to a conversation where two customers are ordering food in a restaurant. Decide if these
1 The seafood salad comes with a cream dressing. T/F
2 The first customer wants the salad dressing served separately. T/F
3 The first customer is a vegan and on a special diet. T/F
4 The prawns are cooked in lemon, chilli and garlic. T/F
5 To make Beef Milanese, beef is covered in egg and flour and then fried. T/F
6 The Florentine Steak is seasoned with salt and white pepper. T/F
7 The steak is served with white beans. T/F
8 The second customer orders roast potatoes to go with his steak. T/F
9 The first customer orders tuna without salt. T/F
/9
GRAMMAR
1 The housekeeper [cleans / is cleaning] your room at the moment.
2 Our company [specializes / is specializing] in European mini breaks.
3 The flight was [the most / more] expensive than expected.
4 Did you buy [a / any] travel guide for Berlin?
5 It was the [more / most] romantic evening of my life.
6 [Shall / May] I have your boarding pass, please?
7 [Would / Shall] I reserve you a table for two for 7 p.m.?
8 [What / When] time does the train to Edinburgh leave?
9 Where did you [take / took] your clients yesterday?
10 How [much / many] rooms did you reserve?
/ 10
1
WRITING
apologies attention attitude completing expectations experience

gesture investigating opportunity restore
From: Arron Dunsford
To: Rachel Beckett
Subject: Guest evaluation
Dear Mrs Rachel Beckett,
Thank you for 0___completing___ the guest evaluation form during your stay at our hotel last weekend. We
always welcome feedback from our guests. It is an 1_______________ to improve the quality of the guest
2
_______________.
I am very sorry to hear that your suite was not very clean. Thank you for bringing this matter to our
3
_______________. That is not the usual standard of our hotel and we are 4_______________ the situation.
Please also accept my apologies for the unhelpful 5_______________ of the staff member who dealt with your
complaint at the time. As a 6_______________ of goodwill, I would like to offer you either full refund or a
complimentary one-night stay at our hotel. I hope you will come back soon and give us an opportunity to
7
_______________ your confidence in our hotel.
If you have any further questions or comments, please do not hesitate to contact me.
Best regards,
Arron Dunsford
Duty Manager
Hotel le Mare
/7
2
READING
Read the text ‘Food for thought’ and fill the gaps with the correct paragraph heading.
Mountain meat treat Slow starter Tastes like chicken Uncooked delicacy Working vacation
/4
Food for thought

0 __Working vacation__
Executive chef Bernard Morel may be on holiday but he’s still thinking of work. You might ask why this is.
Well, he enjoys taking a holiday where the focus is food. Every time he goes abroad, he searches for the
chance to try something new and exotic, something he can’t find at home in Canada and something culturally
different. So, where does he visit and what’s on the menu?
1 _______________
In Beijing, a friend of Bernard’s introduced him to Shiji. He tried it and thought it tasted like chicken it was so
tender and fresh. But Shiji is in fact a type of toad. Normally it is cooked and then served with a ham and
mushroom sauce.
2 _______________
For anyone visiting Latin America, perhaps hoping to visit Machu Picchu, here’s something to try on your
stop-off at Cuzco. For Peruvians, especially in the Andean highlands, it’s a traditional delicacy but something
animal lovers from other countries might not find appetizing: guinea pig, or cuy as they are called locally. The
guinea pig may be fried, grilled or roasted and in some restaurants is served in a casserole.
3 _______________
The last of the dishes on today’s menu is the French classic, les escargots or in English, snails. This is a
popular appetizer in France and there are different recipes. Snails are often cooked with butter mixed with
garlic, onion and parsley or with chicken stock. Sometimes they are served with mushrooms.
4 _______________
On the island of Jeju in Korea, Bernard came across another culinary special – raw horse meat. You can find
this dish in both Korea and Japan, and it is said to be very healthy. It is a tender meat and is a little sweet. It is
normally served raw as sashimi and dipped in soy sauce, with ginger and onions.
3
PROFESSIONAL SKILLS
1 Just a moment, let me see what I can _____ for you.
a) make b) have c) do
2 I’m very sorry that your _____ was not recorded.

a) ask b) request c) reserve
3 So that’s T-H-O-M-P-S-O and _____ ‘N’ for November?

a) end with b) last c) is that
4 The chicken _____ with baby carrots and roast potatoes.

a) is serve b) comes c) marinated
5 You’re _____. Would you like anything else?

a) welcome b) pleasure c) pleased
6 Thank you for bringing this matter to my _____.

a) attraction b) mind c) attention
7 The Taj Mahal in India took over 15 years to _____, which was remarkable at the time.
a) improve b) build c) provide
8 I’ll make a _____ of your request for no garlic.

a) note b) recording c) offer
9 I _____ you try the kroppkakor. It’s a popular local dish here in the south of Sweden.
a) suggest b) recommending c) ask
10 I attach a copy of my CV for your _____.

a) view b) interest c) experience
/ 10
4
VOCABULARY
a) complimentary b) include c) discount d) budget e) napkins f) refund
g) communicative h) harbour i) recommend j) homemade k) desserts l) request
1 We sailed into the _____ and stopped for lunch.
2 There were a lot of _____ to choose from. In the end, I decided to have a slice of the chocolate gateau.
3 Joel isn’t very _____ and doesn’t like talking in public.
4 Every guest receives a _____ drink with their meals.
5 What is your _____? Can you afford to spend more?
6 What does your family package _____?
7 I loved the _____ cheesecake. It was delicious and tasted very different to the ones you buy in a shop.
8 Are there enough _____ for each table?
9 I _____ Hotel Placenza. It the best hotel in the area.
10 I’m sorry about the mistake on your bill. Here’s your _____.
/ 10
TOTAL / 50
5
Track 8.2
1
A Terminal 4 departures. €35.50 please.
B How much?
A €35.50, sir.
B But the meter says €31.00.
A There is a supplement of €4.50 on the fare to and from the airport.
B Oh, I see. Can I have a receipt, please?
A Certainly.
2
A Can I have your passport and boarding pass, please?
B Yes, here you are.
A Do you have any baggage to check in?
B: Yes, please. This suitcase. Can I take two carry-on bags?
A I’m afraid passengers are only allowed one piece of hand baggage plus a laptop or handbag.
B OK. So I’ll check the big bag and take this one with me on board.
A Do you have any liquids or sharp objects in your hand baggage?
B Erm ... Oh, yes, I do.
A Well, you have plenty of time before your flight if you want to repack your cases.
B Repack? What, here on the terminal floor?
A Yes, you can go just over there.
B OK, I’ll do that. Where did you say?
A Just over there on your right.
3
A Please remove your coats and jackets, belts, watches, jewellery, mobile phones, keys and
metal items, and put all items in a tray for X-ray. Excuse me, sir, are you carrying a laptop in
that bag?
B Umm, yes.
A Can you take it out of the bag and put it in a tray to go through the X-ray machine?
B Sure.
A OK, sir. Can you walk through the metal detector?
B It’s my knee. It happens every time I go through security. I had an operation and there’s a
metal plate in my knee, you see.
A OK, could you step over here, please?
Name Class

Listen to three conversations at an airport and answer the questions. Choose a), b) or c).
Conversation 1
1 How much is the supplement on the taxi fare?

a) €2.50 b) €4.50 c) €5.50
2 What does the passenger ask the taxi driver for?

a) A receipt. b) Change. c) A refund.
Conversation 2
3 What does the passenger want to check in?

a) Two carry-on bags. b) Two suitcases. c) One suitcase.
4 What can passengers take on-board?

a) One piece of hand baggage. b) A laptop or a handbag. c) Both ‘a’ and ‘b’.
5 What does the passenger have to remove when he repacks his case?
a) A sharp object. b) Sharp objects and liquids. c) A laptop.
Conversation 3
6 What does the passenger have to remove from his bag before he goes through the X-ray machine?
a) His laptop. b) His mobile phone. c) His keys.
7 Why does the metal detector go off when the passenger walks through it?
a) Because he is still wearing his belt.
b) Because the machine isn’t working properly.
c) Because he has a metal plate in his knee.
/7

READING
Read the text about visiting a new country and according to the advice decide if the following
1 To find out what injections you have to have, you should speak to your doctor. T/F
2 It is a good idea to check that you can travel on your passport. T/F
3 You should contact your bank to say when and where you are going to go on holiday. T/F
4 People usually forget to take essentials like passports or tickets with them. T/F
5 The writer says that in some countries you must not show your arms. T/F
6 Travel agents can always help you when you’re on holiday. T/F
/6
Advice before visiting a new country

These days many people travel to new places and countries. Before you go, there is a lot to think about.
Months before you go away you should ask your doctor what vaccinations you have to have. You should also
check your passport is up-to-date and find out if you need a visa for the country you are visiting. You might
also want to sort out travel insurance.
A week or two before my holiday I tell my bank where I am going and for how long. This way they know it is
me using my bank card. I also make sure I have some local currency and dollars as these can be very useful
when travelling. Not everywhere has a bank or cash machine.
It is also a good idea make a list of all the things you must take on holiday. Make sure passports and tickets
are at the top of this list – sometimes people forget to take them. When deciding on what clothes to take,
check on the climate of your holiday destination and the cultural rules. Weather, culture and religion are all
things to consider as in some countries you must cover your arms and in others it rains a lot but is also hot.
Lastly, check the details of your booking: the dates and times of departure and arrival, which flight you are on
and the terminal it leaves from, which airline you are travelling with and where you are staying. Your travel
agent can answer questions and help you before you go on holiday but they may not be able to do much after
your plane takes off.

GRAMMAR
1 All passengers _____ go through the security check.
a) are allowed to b) may c) have to
2 It was a long journey and we _____ home until midnight.

a) weren’t getting b) didn’t get c) won’t get
3 _____ I have a black coffee, please?

a) Shall b) Could c) Must
4 _____ does a single fare cost?

a) How much b) How many c) Which
5 I _____ you as soon as I can.

a) ’ll call b) ’m going to call c) ’m calling
6 We sell _____ different packages to the Caribbean.

a) much b) any c) a lot of
7 How _____ your fish _____?

a) did ... tasting b) does ... taste c) is ... tasting
8 We _____ skiing to Whistler later this month. I booked everything today.

a) ’re going b) will go c) might go
9 Our flight landed five minutes _____ expected.

a) as early as b) earlier as c) earlier than
10 Children _____ be accompanied by an adult at all times.

a) must b) would c) might
/ 10

PROFESSIONAL SKILLS
1 Today, I want to _____ you about a very special safari park.
a) say b) speak c) tell
2 Please ______ assured everything is fine.

a) rest b) have c) get
3 Actually, it’s Samantha, not Sam – S-A-M-A-N-T-H-A, followed by Cole, all one word, all lower _____,
at C-O- dot U-K.
a) case b) print c) level
4 I’ll inform the duty manager about the _____.

a) bargain b) situation c) advice
5 I feel that I could make a significant _____ to your team.

a) confirmation b) connection c) contribution
6 Right, I’ll be happy to take any _____ now.

a) promotions b) questions c) comment
7 Sorry, do you _____ the guided tours or the open-bus tours?

a) refer b) understand c) mean
8 Please stop _____ at me – it doesn’t help.

a) to shout b) for shouting c) shouting
9 I’ll be with you in _____ a moment.

a) just b) only c) more than
10 If you’re looking for some action, I _____ tomorrow’s tour when we’ll visit the Olympic Stadium.
a) request b) recommend c) receive
/ 10

VOCABULARY
Complete the gaps (1–10) in the sentences using the words in the box.
charge cliff coast leaflet portions remove shifts sunbathing take off tropical
1 The island we stayed on was like a _____ paradise with clear blue waters, golden sands and a luxurious
villa.
2 We can do smaller _____ for children. Please just ask your waiter.
3 Antonio works _____ at the hotel. This week he’s working nights.
4 From the top of the _____ you could see across the channel.
5 You must wear sun cream when you go _____.
6 Could you tell me what this extra _____ on my bill is for?
7 They gave me a _____ giving details of their city tours.
8 We often go to the _____ for our holidays because the children love being by the sea.
9 What time does the flight to Nairobi _____?
10 The customs official asked me to _____ my shoes and belt.
/ 10

WRITING
Complete the menu with words from the box. There are two words you do not need to use.
appetizers comes coated creamy marinated roast seasoned spicy sweet tender
Benito’s Bistro
Starters / 0__Appetizers__
Cream of chicken and sweetcorn soup
A delicious 1_______________ soup made with shredded chicken and sweetcorn.
Local mussels cooked in cream and parsley

Served with freshly-baked bread.
Deep fried breaded mushrooms

2
_______________ in a rich blue cheese dressing and served with a fresh green salad.
Main courses
Chicken satay
3
_______________ pieces of chicken coated in a 4_______________ peanut sauce and served
with a salad.
Grilled salmon steak

With a white butter sauce and served with creamed mash potatoes and baby vegetables.
Spicy barbeque lamb

5
_______________ in mint, olive oil and garlic, and then barbequed.
Served with 6_______________ vegetables or chips and salad.
Desserts
Traditional apple pie
With vanilla ice cream or homemade custard.
Fresh fruit salad

Mango, strawberries, grapes, banana, kiwi and pineapple.
7
_______________ with single cream or vanilla ice cream.
Chocolate mousse
With fresh cream and chocolate flakes.
/7
TOTAL / 50

TEST A
LISTENING (TRACK 4)
1b/2a/3c/4c/5b/6a/7c
READING
1T/2T/3T/4F/5T/6F
GRAMMAR
1 c / 2 b / 3 b / 4 a / 5 a / 6 c / 7 b / 8 a / 9 c / 10 a
PROFESSIONAL SKILLS
1 c / 2 a / 3 a / 4 b / 5 c / 6 b / 7 c / 8 c / 9 a / 10 b
VOCABULARY
1 tropical / 2 portions / 3 shifts / 4 cliff / 5 sunbathing / 6 charge / 7 leaflet / 8 coast / 9 take off /
10 remove
WRITING
1 creamy / 2 Coated / 3 Tender / 4 spicy / 5 Marinated / 6 roast / 7 Comes

TEST B
LISTENING (TRACK 4)
1b/2c/3a/4c/5c/6b/7b
GRAMMAR
1 c / 2 c / 3 a / 4 b / 5 b / 6 a / 7 a / 8 b / 9 c / 10 a
PROFESSIONAL SKILLS
1 b / 2 c / 3 a / 4 a / 5 b / 6 b / 7 a / 8 c / 9 c / 10 c
VOCABULARY
1 remove / 2 tropical / 3 portions / 4 take off / 5 shifts / 6 cliff / 7 coast / 8 sunbathing / 9 charge /
10 leaflet
WRITING
1 Coated / 2 creamy / 3 Marinated / 4 roast / 5 Tender / 6 spicy / 7 Comes
READING
1F/2T/3F/4T/5T/6F
PHOTOCOPIABLE © 2013 Pearson Longman ELT 2

Name Class

Listen to three conversations at an airport and answer the questions. Choose a), b) or c).
Conversation 1
1 How much is the supplement on the taxi fare?

a) €5.50 b) €4.50 c) €2.50
2 What does the passenger ask the taxi driver for?

a) A refund. b) Change. c) A receipt.
Conversation 2
3 What does the passenger want to check in?

a) One suitcase. b) Two suitcases. c) Two carry-on bags.
4 What can passengers take on board?

a) A laptop or a handbag. b) One piece of hand baggage. c) Both ‘a’ and ‘b’.
5 What does the passenger have to remove when he repacks his case?
a) A laptop. b) A sharp object. c) Sharp objects and liquids.
Conversation 3
6 What does the passenger have to remove from his bag before he goes through the X-ray machine?
a) His mobile phone. b) His laptop. c) His keys.
7 Why does the metal detector go off when the passenger walks through it?
a) Because he is still wearing his belt.
b) Because he has a metal plate in his knee.
c) Because the machine isn’t working properly.
/7

GRAMMAR
1 Our flight landed five minutes _____ expected.
a) as early as b) earlier as c) earlier than
2 All passengers _____ go through the security check.

a) are allowed to b) may c) have to
3 Children _____ be accompanied by an adult at all times.

a) must b) would c) might
4 It was a long journey and we _____ home until midnight.

a) weren’t getting b) didn’t get c) won’t get
5 _____ I have a black coffee, please?

a) Shall b) Could c) Must
6 _____ does a single fare cost?

a) How much b) How many c) Which
7 I _____ you as soon as I can.

a) ’ll call b) ’m going to call c) ’m calling
8 How _____ your fish _____?

a) did ... tasting b) does ... taste c) is ... tasting
9 We sell _____ different packages to the Caribbean.

a) much b) any c) a lot of
10 We _____ skiing to Whistler later this month. I booked everything today.

a) ’re going b) will go c) might go
/ 10

PROFESSIONAL SKILLS
1 Right, I’ll be happy to take any _____ now.
a) promotions b) questions c) comment
2 Today, I want to _____ you about a very special safari park.

a) say b) speak c) tell
3 Please ______ assured everything is fine.

a) rest b) have c) get
4 Actually, it’s Samantha, not Sam – S-A-M-A-N-T-H-A, followed by Cole, all one word, all lower _____,
at C-O- dot U-K.
a) case b) print c) level
5 If you’re looking for some action, I _____ tomorrow’s tour when we’ll visit the Olympic Stadium.
a) request b) recommend c) receive
6 I’ll inform the duty manager about the _____.

a) bargain b) situation c) advice
7 I’ll be with you in _____ a moment.

a) just b) only c) more than
8 I feel that I could make a significant _____ to your team.

a) confirmation b) connection c) contribution
9 Sorry, do you _____ the guided tours or the open-bus tours?

a) refer b) understand c) mean
10 Please stop _____ at me – it doesn’t help.

a) to shout b) for shouting c) shouting
/ 10

VOCABULARY
Complete the gaps (1–10) in the sentences using the words in the box.
charge cliff coast leaflet portions remove shifts sunbathing take off tropical
1 The customs official asked me to _____ my shoes and belt.
2 The island we stayed on was like a _____ paradise with clear blue waters, golden sands and a luxurious
villa.
3 We can do smaller _____ for children. Please just ask your waiter.
4 What time does the flight to Nairobi _____?
5 Antonio works _____ at the hotel. This week he’s working nights.
6 From the top of the _____ you could see across the channel.
7 We often go to the _____ for our holidays because the children love being by the sea.
8 You must wear sun cream when you go _____.
9 Could you tell me what this extra _____ on my bill is for?
10 They gave me a _____ giving details of their city tours.
/ 10

WRITING
Complete the menu with words from the box. There are two words you do not need to use.
appetizers coated comes creamy marinated roast seasoned spicy sweet tender
Benito’s Bistro
Starters / 0__Appetizers__
Deep fried breaded mushrooms
1
_______________ in a rich blue cheese dressing and served with a fresh green salad.
Local mussels cooked in cream and parsley

Served with freshly-baked bread.
Cream of chicken and sweetcorn soup

A delicious 2_______________ soup made with shredded chicken and sweetcorn.
Main courses
Spicy barbeque lamb
3
_______________ in mint, olive oil and garlic, and then barbequed.
Served with 4_______________ vegetables or chips and salad.
Grilled salmon steak

With a white butter sauce and served with creamed mash potatoes and baby vegetables.
Chicken satay
5
_______________ pieces of chicken coated in a 6_______________ peanut sauce and served
with a salad.
Desserts
Fresh fruit salad
Mango, strawberries, grapes, banana, kiwi and pineapple.
With single cream or vanilla ice cream.
Traditional apple pie

7
_______________ with vanilla ice cream or homemade custard.
Chocolate mousse
With fresh cream and chocolate flakes.
/7

READING
Read the text about visiting a new country and according to the advice decide if the following
1 Your travel agent should be able to tell you about the injections you need to have. T/F
2 The writer recommends checking if you have to get a visa for the country you are going to visit. T/F
3 The writer says you do not need to organize travel insurance before you go on holiday. T/F
4 It is a good idea to take local currency and dollars on holiday with you. T/F
5 You should check what clothes are appropriate for the country you are visiting. T/F
6 If you have any questions when you are on holiday, contact your travel agent. T/F
/6
Advice before visiting a new country

These days many people travel to new places and countries. Before you go, there is a lot to think about.
Months before you go away you should ask your doctor what vaccinations you have to have. You should also
check your passport is up-to-date and find out if you need a visa for the country you are visiting. You might
also want to sort out travel insurance.
A week or two before my holiday I tell my bank where I am going and for how long. This way they know it is
me using my bank card. I also make sure I have some local currency and dollars as these can be very useful
when travelling. Not everywhere has a bank or cash machine.
It is also a good idea make a list of all the things you must take on holiday. Make sure passports and tickets
are at the top of this list – sometimes people forget to take them. When deciding on what clothes to take,
check on the climate of your holiday destination and the cultural rules. Weather, culture and religion are all
things to consider as in some countries you must cover your arms and in others it rains a lot but is also hot.
Lastly, check the details of your booking: the dates and times of departure and arrival, which flight you are on
and the terminal it leaves from, which airline you are travelling with and where you are staying. Your travel
agent can answer questions and help you before you go on holiday but they may not be able to do much after
your plane takes off.
TOTAL / 50

Progress Test 5 Audio Script (Units 1–10)
Track 10.4
C = Carpet dealer, T1 = Tourist 1, T2 = Tourist 2

C: Do you want a Turkish carpet? Best prices in Istanbul!
T1: What about that one, that rug there?
C: Ah, this is a quality kilim, a traditional Turkish rug. This is very high quality and handmade.
Look you can see the special marking on the back. Can I ask, are you from London?
T1: No, Liverpool, up north.
C: Ah, Liverpool has a great football team.
T1: It certainly has.
C: This kilim is the very best traditional craftsmanship. I don’t have many left, so I can give you a
special price.
T1: OK, how much is it?
C: 250 TRY.
T1: 250 TRY? Um, that’s about 88 pounds. No, sorry, that’s too much for me.
C: You won’t find a kilim of this quality anywhere else in the market for so little.
T1: What if I give you 150 TRY for it?
C: Tsk, tsk.
T1: I’ve seen one like this in a shop for 150 TRY.
C: Tsk. Imitation probably.
T1: I’ll give you 180 TRY for it.
C: What about these cushions? One kilim and two cushions for 220 TRY.
T1: 220 TRY?
T2: Andy!
C: He wants 220 TRY for the rug and cushions.
T2: But we haven’t got that much cash. Let’s go.
C: No lira, no problem. We take euros or pounds. Your husband is buying a beautiful kilim for
you!
T1: But look at the colours, Christine – it really is a beautiful piece of work.
C: Tell your friends to come to the Grand Bazaar and I’ll give them a discount, 10%. And I can
give you a special extra discount on the rug and cushions – 200 TRY for the lot.
T1: OK.
C: Andy! If you pay him, I won’t have enough cash to buy a handbag!
C: Ah, if you want a bag, go to my cousin, Zeki over there. He sells very nice bags, at a good
price too.
PHOTOCOPIABLE © 2013 Pearson Education Ltd 1

PHOTOCOPIABLE © 2012 Pearson Longman ELT
Name Class _____________________________

Listen to Andy, a tourist, bargaining with a carpet dealer in the bazaar in Istanbul. Decide if these
1 The carpet dealer thinks Andy is from Liverpool. T/F
2 Andy is offered a special price for the rug because the dealer only has a few left. T/F
3 Andy says he’s seen a rug for 150 TRY in a different shop and offers the dealer 150 TRY. T/F
4 For 220 TRY the dealer will give Andy a rug and three cushions. T/F
5 The dealer accepts many currencies and says he will take pounds and euros. T/F
6 If Andy tells his friends about the carpet dealer’s stall, he’ll give them 10% off. T/F
7 Andy’s cousin wants to buy a handbag. T/F
/7
GRAMMAR
1 What time [did the show start / does the show started]?
2 We [can / should] offer you a discount for a group booking.
3 I’m sorry, she [’s / ’s being] in a meeting at the moment.
4 Don’t worry. I think it [is working / ’ll] work out OK.
5 This is the [larger / largest] room I have ever stayed in.
6 We [’ve ordered / ordered] the catering supplies for the meal. Have you checked how many people can
come?
7 [Where / When] do you want to leave for Tokyo?
8 Do you usually buy [much / any] souvenirs when you go on holiday?
9 [May / Would] you like to speak to the manager?
10 If the taxi [won’t / doesn’t] arrive soon, we’ll miss our train.
/ 10
1
READING
Read the text on Europe’s largest national park and decide if the following statements are true (T) or
false (F).
1 You can see hot springs if you visit the National Park. T/F
2 Iceland is home to a wide range of natural attractions. T/F
3 The Vatnajökull National Park is uninhabited. T/F
4 The park is half mountainous, half savannah. T/F
5 Walking in the park is only recommended for serious trekkers. T/F
6 Weather conditions are unstable and safety equipment is necessary. T/F
7 The National Park is perfect for anyone wanting to drive off-road. T/F
/7
The largest national park in Europe

The Vatnajökull National Park has been open since 2008. This 12,000 kilometre square conservation project
contains quite a spectacular mix of geographical features, from ice caps and glaciers to hot springs and
underwater volcanoes. Vatnajökull is not just the largest park in Iceland, but also in Europe, and offers visitors
a unique opportunity to enjoy the natural beauty of this country. Visitors also have the chance to learn about
the history and culture of the people living in the park.
Although most of the park lies in mountainous highlands, there are a range of trails for trekkers of all abilities;
from easy to challenging. Trail maps are available at the visitor information centre and from park rangers.
Visitors to the park must remember to come prepared for dramatic changes in the weather. Conditions here
can change very quickly and good communication and navigations equipment is required in the more remote
parts of the park. Driving off-road is not allowed and visitors are advised to contact the National Park for
information on driving in the park before they visit. They can also request a map showing which roads are
open to the public.
2
PROFESSIONAL SKILLS
1 I _____ myself hard-working and enthusiastic, and I enjoy working in a team.

a) consider b) think c) call
2 Three tours for the _____ of two and I’ll give you a free guide.
a) total b) money c) price
3 OK, so you’d like to _____ out now. Will you be paying with the same credit card?
a) leave b) check c) depart
4 9-6-2-2-4-5 ... Sorry, did you _____ double 3-0-1?

a) call b) say c) give
5 I’ll ask the housekeeper to send you up fresh towels _____.

a) later b) tomorrow c) immediately
6 So, if you love nature and _____ to see elephants in the wild, then come to ...
a) want b) enjoy c) interest
7 I’ll hold your _____ until the end of the day.

a) reservation b) fare c) request
8 I can see you are _____ about the delay.

a) pleasing b) unhappy c) excited
9 Would you like to _____ me now into the part of the museum showing African Art?
a) meet b) follow c) leave
10 If you like fish, you _____ try the local trout.

a) can b) will c) should
/ 10
3
VOCABULARY
a) bill b) refurbish c) sights d) promote e) tip f) stylish
g) desert h) campaign i) negotiating j) extend k) luxury l) affordable
1 The best way to see the _____ is to go on an open bus tour of the city.
2 We’d like to _____ our holiday from two weeks to three.
3 They have decided to _____ their new menu via the local newspaper.
4 The Ritz Hotel was as _____ as we expected. We felt as though we were in a different time.
5 You must have good _____ skills to work as a travel agent.
6 Do you want to go on a _____ safari? We offer two-day trips and you ride on camels.
7 We left our waiter a generous _____ because he was so friendly and helpful.
8 If we want to _____ the hotel this year, we’ll have to prepare a budget.
9 Our latest advertising _____ targets the international market.
10 TravelMax offers a range of bargain holidays and is the perfect site to find a(n) _____ package.
/ 10
4
WRITING
Complete the tour programme with words from the box. There are two words you do not need to use.
exploring included ingredients opportunity occupancy

participants scenic trip viewing
Ecuador’s Jungle Tours
All transfers are 0___included____ Sightseeing excursions with guides

1
• Transfers between Quito International Airport • _______________ boat ride down the Napo
and the meeting point in Tena River
• Bus from Tena to la Punta de Ahuano • Fishing
• Canoe trip from la Punta de Ahuano to the • Tour to Tsuraku village
jungle lodge • Jungle tour
Total cost, four days/three nights

$1995 per person sharing a double room, $2250 for single 2_______________
DAY 1 – Tena to the jungle lodge

9.30 a.m.: Two-hour bus journey from Quito International Airport to Tena.
12.00 p.m.: Meet and have lunch (*optional, $15 per head) in Tena.
1.30 p.m.: 25-minute bus journey from Tena to Punta de Ahuano.
2.00 p.m: Two-hour canoe trip to the jungle lodge. Check in and enjoy some free time 3_______________ the
lodge, its facilities and the local area. Meet the other tour 4_______________ at dinner.
DAY 2 – Scenic boat ride down Napo River and fishing
DAY 3 – Tour to Tsuarku village and jungle tour
DAY 4 – Jungle lodge to Tena
9 a.m.: A final 5_______________ to enjoy the relaxed surroundings of the jungle and river.
11.30 a.m.: Depart for canoe trip to Punta de Ahuano, bus trip to Tena and then transfer to Quito International
Airport.
*All other meals are included and cooked with fresh local 6_______________.
/6
TOTAL / 50
5
TEST A
LISTENING (TRACK 5)
1F/2T/3T/4F/5T/6T/7F
GRAMMAR
1 did the show start / 2 can / 3 ’s / 4 ’ll / 5 largest / 6 ’ve ordered / 7 When / 8 any / 9 Would /
10 doesn’t
READING
1T/2T/3F/4F/5F/6T/7F
PROFESSIONAL SKILLS
1 a / 2 c / 3 b / 4 b / 5 c / 6 a / 7 a / 8 b / 9 b / 10 c
VOCABULARY
1 c / 2 j / 3 d / 4 f / 5 i / 6 g / 7 e / 8 b / 9 h / 10 l
WRITING
1 Scenic / 2 occupancy / 3 exploring / 4 participants / 5 opportunity / 6 ingredients

TEST B
LISTENING (TRACK 5)
1F/2T/3T/4F/5F/6F/7T
GRAMMAR
1 Would / 2 did the show start / 3 can / 4 ’s / 5 ’ll / 6 largest / 7 doesn’t / 8 ’ve ordered / 9 When /
10 any
VOCABULARY
1 d / 2 c / 3 j / 4 l / 5 f / 6 i / 7 h / 8 g / 9 e / 10 b
PROFESSIONAL SKILLS
1 b / 2 a / 3 c / 4 b / 5 c / 6 b / 7 c / 8 a / 9 a / 10 b
READING
1T/2T/3T/4F/5T/6F/7F
WRITING
1 excursions / 2 double / 3 facilities / 4 Scenic / 5 depart / 6 ingredients

Name ________ Class __________

Listen to Andy, a tourist, bargaining with a carpet dealer in the bazaar in Istanbul. Decide if these
1 The carpet dealer thinks London has a great football team. T/F
2 Andy is offered a special price for the rug because the dealer doesn’t have many left. T/F
3 Andy says he’s seen another rug for 150 TRY in a different shop and offers the dealer 150 TRY. T/F
4 For 250 TRY the dealer will give Andy a rug and two cushions. T/F
5 The dealer only accepts dollars and euros. T/F
6 If Andy tells his friends about the carpet dealer’s stall, he’ll give them 15% off. T/F
7 Andy’s wife wants to buy a handbag. T/F
/7
GRAMMAR
1 [May / Would] you like to speak to the manager?
2 What time [did the show start / does the show started]?
3 We [can / should] offer you a discount for a group booking.
4 I’m sorry, she [’s / ’s being] in a meeting at the moment.
5 Don’t worry. I think it [is working / ’ll] work out okay.
6 This is the [larger / largest] room I have ever stayed in.
7 If the taxi [won’t / doesn’t] arrive soon, we’ll miss our train.
8 We [’ve ordered / ordered] the catering supplies for the meal. Have you checked how many people can
come?
9 [Where / When] do you want to leave for Tokyo?
10 Do you usually buy [much / any] souvenirs when you go on holiday?
/ 10
1
VOCABULARY
a) bill b) refurbish c) sights d) promote e) tip f) stylish
g) desert h) campaign i) negotiating j) extend k) luxury l) affordable
1 They have decided to _____ their new menu via the local newspaper.
2 The best way to see the _____ is to go on an open bus tour of the city.
3 We’d like to _____ our holiday from two weeks to three.
4 TravelMax offers a range of bargain holidays and is the perfect site to find a(n) _____ package.
5 The Ritz Hotel was as _____ as we expected. We felt as though we were in a different time.
6 You must have good _____ skills to work as a travel agent.
7 Our latest advertising _____ targets the international market.
8 Do you want to go on a _____ safari? We offer two-day trips and you ride on camels.
9 We left our waiter a generous _____ because he was so friendly and helpful.
10 If we want to _____ the hotel this year, we’ll have to prepare a budget.
/ 10
2
PROFESSIONAL SKILLS
1 Would you like to _____ me now into the part of the museum showing African Art?
a) meet b) follow c) leave
2 I _____ myself hard-working and enthusiastic, and I enjoy working in a team.

a) consider b) think c) call
3 Three tours for the _____ of two and I’ll give you a free guide.
a) total b) money c) price
4 OK, so you’d like to _____ out now. Will you be paying with the same credit card?
a) leave b) check c) depart
5 If you like fish, you _____ try the local trout.

a) can b) will c) should
6 9-6-2-2-4-5 ... Sorry, did you _____ double 3-0-1?

a) call b) say c) give
7 I’ll ask the housekeeper to send you up fresh towels _____.

a) later b) tomorrow c) immediately
8 So, if you love nature and _____ to see elephants in the wild, then come to ...
a) want b) enjoy c) interest
9 I’ll hold your _____ until the end of the day.

a) reservation b) fare c) request
10 I can see you are _____ about the delay.

a) pleasing b) unhappy c) excited
/ 10
3
READING
Read the text on Europe’s largest national park and decide if the following statements are true (T) or
false (F).
1 You can see glaciers if you visit the National Park. T/F
2 The Vatnajökull National Park is the biggest conservation park in Europe. T/F
3 You can find out about the history and culture of the local people, as well as enjoy the scenery. T/F
4 Only park rangers give out trail maps to visiting trekkers. T/F
5 Everyone can find a suitable walking trail to match their ability. T/F
6 You do not need to bring safety equipment as weather conditions in the park are generally stable. T/F
7 Visitors wanting to drive in the park should contact the National Park when they arrive there. T/F
/7
The largest national park in Europe

The Vatnajökull National Park has been open since 2008. This 12,000 kilometre square conservation project
contains quite a spectacular mix of geographical features, from ice caps and glaciers to hot springs and
underwater volcanoes. Vatnajökull is not just the largest park in Iceland, but also in Europe, and offers visitors
a unique opportunity to enjoy the natural beauty of this country. Visitors also have the chance to learn about
the history and culture of the people living in the park.
Although most of the park lies in mountainous highlands, there are a range of trails for trekkers of all abilities;
from easy to challenging. Trail maps are available at the visitor information centre and from park rangers.
Visitors to the park must remember to come prepared for dramatic changes in the weather. Conditions here
can change very quickly and good communication and navigations equipment is required in the more remote
parts of the park. Driving off-road is not allowed and visitors are advised to contact the National Park for
information on driving in the park before they visit. They can also request a map showing which roads are
open to the public.
4
WRITING
Complete the tour programme with words from the box. There are two words you do not need to use.
facilities included ingredients depart double

scenic excursions trip viewing
Ecuador’s Jungle Tours
All transfers are 0___included____ Sightseeing 1_______________ with guides

• Transfers between Quito International Airport • Scenic boat ride down the Napo River
and the meeting point in Tena • Fishing
• Bus from Tena to la Punta de Ahuano • Tour to Tsuraku village
• Canoe trip from la Punta de Ahuano to the • Jungle tour
jungle lodge
Total cost, four days/three nights

$1995 per person sharing a 2_______________ room, $2250 for single occupancy
DAY 1 – Tena to the jungle lodge

9.30 a.m.: Two-hour bus journey from Quito International Airport to Tena.
12.00 p.m.: Meet and have lunch (*optional, $15 per head) in Tena.
1.30 p.m.: 25-minute bus journey from Tena to Punta de Ahuano.
2.00 p.m.: Two-hour canoe trip to the jungle lodge. Check in and enjoy some free time exploring the lodge, its
3
_______________ and the local area. Meet the other tour participants at dinner.
DAY 2 – 4_______________ boat ride down Napo River and fishing
DAY 3 – Tour to Tsuarku village and jungle tour
DAY 4 – Jungle lodge to Tena
9 a.m.: A final opportunity to enjoy the relaxed surroundings of the jungle and river.
11.30 a.m.: 5_______________ for canoe trip to Punta de Ahuano, bus trip to Tena and then transfer to Quito
International Airport.
*All other meals are included and cooked with fresh local 6_______________.
/6
TOTAL / 50
5
Name Class
English for International Tourism Pre-Intermediate Unit Test 1A
GRAMMAR: PRESENT SIMPLE QUESTION FORMS

1 _____ this your hand baggage?

a) Are b) Is c) Do d) Does
2 _____ Kelly work in a safari park?

a) Is b) Are c) Does d) Do
3 _____ you from Australia?

a) Do b) Does c) Are d) Is
4 _____ you speak Japanese?

a) Does b) Do c) Is d) Are
5 _____ they have their tickets with them?

6 _____ is your motel?

a) Where b) When c) Who d) Why
7 _____ are you travelling with?

a) Why b) Where c) Who d) How
8 _____ is your email address?

a) How b) What c) When d) Who
9 _____ do you get to Terminal 3?

a) Where b) Who c) How d) Why
10 _____ do we arrive in Manila?

a) Who b) Which c) What d) When
11 _____ are you travelling by train?

a) Which b) How c) Who d) Why
12 _____ colour bag do you prefer?

a) Which b) When c) Why d) Who
/ 12

GRAMMAR: QUESTION FORMS WITH HOW
1 How [many / long / often] is the journey from Melbourne to Adelaide?
2 How [much / many / long] money do you want to change?
3 How [often / much / many] people are there on this tour?
4 How [old / long / often] do you eat out?
5 How [often / old / long] is this hotel?
6 How [many / much / old] luggage do you have with you?
7 How [long / many / often] is the flight from New York to Bogota?
8 How [old / often / long] do you travel by train?
/8
VOCABULARY: WORLD TOURISM

Complete the sentences with words from the box. Write a) to j) in the gaps. Use each word once only.
a) conferences b) trip c) accommodation d) relatives e) outbound
f) domestic g) attractions h) transportation i) leisure j) beverage
1 This summer we have our Spanish _____ visiting us.
2 _____ tourism is on the rise because of a high number of cheap flights now available.
3 All _____ on the resort is self-catering and we offer two-room or three-room apartments.
4 We always travel by public _____ when we visit other countries.
5 There was a good selection of food and _____ in our hotel’s restaurant.
6 _____ tourism is increasing because more people want to spend their holidays in their own country.
7 Buckingham Palace is one of London’s main tourist _____ .
8 Many people in our country like to go skiing in their _____ time.
9 On our first day we went on a _____ to historic centre.
10 Joel works in events and _____ . He often organizes conventions and workshops.
/ 10

PROFESSIONAL SKILLS: CHECKING AND CONFIRMING DETAILS
Complete the gaps in the useful expressions with words from the box below. Use each word once only.
check confirming is no not repeat right that’s spell sorry
1
Checking details _______________ , did you say double six-oh-five?
2
_______________ that ‘T’ for Tango?
Sorry, can you 3_______________ that please?
Can I just 4_______________ the booking before I take your credit card details.
Do you 5_______________ your surname M-A-C-A-double-L?
Confirming details So, 6_______________ two tickets for the evening performance of Oliver on 1 July.
Yes, that’s 7_______________.
I’ll send you an email 8_______________ your booking.
Correcting details Actually, it’s Marianne, 9_______________ Mary Anne.

10
_______________, thirteen – one, three.
/ 10
TOTAL / 40

Unit Test 1 Answer Key
TEST A
1 b / 2 c / 3 c / 4 b / 5 d / 6 a / 7 c / 8 b / 9 c / 10 d / 11 d / 12 a

1 long / 2 much / 3 many / 4 often / 5 old / 6 much / 7 long / 8 often

1 d / 2 e / 3 c / 4 h / 5 j / 6 f / 7 g / 8 i / 9 b / 10 a

1 Sorry / 2 Is / 3 repeat / 4 check / 5 spell / 6 that’s / 7 right / 8 confirming / 9 not / 10 No

TEST B
1 b / 2 b / 3 d / 4 c / 5 c / 6 b / 7 a / 8 c / 9 a / 10 c / 11 d / 12 d

1 often / 2 long / 3 often / 4 many / 5 much / 6 old / 7 much / 8 long

1 c / 2 d / 3 e / 4 i / 5 h / 6 j / 7 a / 8 f / 9 g / 10 b

1 repeat / 2 Sorry / 3 Is / 4 spell / 5 check / 6 right / 7 confirming / 8 that’s / 9 No / 10 not

Name Class
English for International Tourism Pre-Intermediate Unit Test 1B

1 _____ you speak Japanese?

a) Does b) Do c) Is d) Are
2 _____ this your hand baggage?

a) Are b) Is c) Do d) Does
3 _____ they have their tickets with them?

4 _____ Kelly work in a safari park?

5 _____ you from Australia?

a) Do b) Does c) Are d) Is
6 _____ is your email address?

a) How b) What c) When d) Who
7 _____ is your motel?

a) Where b) When c) Who d) Why
8 _____ are you travelling with?

a) Why b) Where c) Who d) How
9 _____ colour bag do you prefer?

a) Which b) When c) Why d) Who
10 _____ do you get to Terminal 3?

a) Where b) Who c) How d) Why
11 _____ do we arrive in Manila?

a) Who b) Which c) What d) When
12 _____ are you travelling by train?

a) Which b) How c) Who d) Why
/ 12

1 How [old / often / long] do you travel by train?
2 How [many / long / often] is the journey from Melbourne to Adelaide?
3 How [old / long / often] do you eat out?
4 How [often / much / many] people are there on this tour?
5 How [much / many / long] money do you want to change?
6 How [often / old / long] is this hotel?
7 How [many / much / old] luggage do you have with you?
8 How [long / many / often] is the flight from New York to Bogota?
/8

Complete the sentences with words from the box. Write a) to j) in the gaps. Use each word once only.
a) conferences b) trip c) accommodation d) relatives e) outbound
f) domestic g) attractions h) transportation i) leisure j) beverage
1 All _____ on the resort is self-catering and we offer two-room or three-room apartments.
2 This summer we have our Spanish _____ visiting us.
3 _____ tourism is on the rise because of a high number of cheap flights now available.
4 Many people in our country like to go skiing in their _____ time.
5 We always travel by public _____ when we visit other countries.
6 There was a good selection of food and _____ in our hotel’s restaurant.
7 Joel works in events and _____. He often organizes conventions and workshops.
8 _____ tourism is increasing because more people want to spend their holidays in their own country.
9 Buckingham Palace is one of London’s main tourist _____.
10 On our first day we went on a _____ to historic centre.
/ 10

check confirming is no not repeat right that’s spell sorry
Checking details Sorry, can you 1_______________ that please?

2
_______________, did you say double six-oh-five?
3
_______________ that ‘T’ for Tango?
Do you 4_______________ your surname M-A-C-A-double-L?
Can I just 5_______________ the booking before I take your credit card details.
Confirming details Yes, that’s 6_______________.
I’ll send you an email 7_______________ your booking.
So, 8_______________ two tickets for the evening performance of Oliver on 1 July.
9
Correcting details _______________, thirteen – one, three.
Actually, it’s Marianne, 10_______________ Mary Anne.
/ 10
TOTAL / 40

Name Class
GRAMMAR: PRESENT SIMPLE AND CONTINUOUS

Complete the sentences (1–15) below. Choose the correct answer for each one.
1 We [have / are having] a hire car for next weekend.
2 Cesar [doesn’t want / isn’t wanting] to travel by plane.
3 Mary [doesn’t work / isn’t working] today. She has a college exam.
4 Jenny [always arrives / is always arriving] early to work.
5 The manager [eats / is eating] lunch at the moment.
6 You [don’t need / aren’t needing] to check for another hour.
7 [Are you responsible / Are you being responsible] for transfers?
8 I [visit / ’m visiting] relatives this weekend.
9 Mike [isn’t / isn’t being] a waiter.
10 [Do you travel / Are you travelling] business class today?
11 They [usually stay / are usually staying] on a resort near a beach.
12 The hotel [doesn’t recruit / isn’t recruiting] new staff this month.
13 I know it [costs / is costing] a lot but I love the food at this restaurant.
14 What [do you do / are you doing] tomorrow evening?
15 [Do you know / Are you knowing] where the station is?
/ 15

VOCABULARY: JOBS IN TOURISM
Complete the sentences using words from the box. Write a) to o) in the gaps. Use each word once only.
a) entertaining b) pilot c) customer service d) shifts e) sales
f) team g) permanent h) organizational i) first aid j) fun
k) waiter l) highly paid m) hotel receptionist n) part-time o) short-term
1 When you train to become a flight attendant you learn basic _____ and medical skills.
2 The _____ was very friendly when we checked-in at our hotel.
3 Are you looking for a temporary or _____ position?
4 Our tour guide Kamila is very _____ and makes us laugh a lot.
5 Martina is working at a Swiss ski resort for three months this winter and has a _____ contract.
6 Good _____ skills are necessary when spend your day dealing with guests.
7 My brother Sebastian is a _____ in a French restaurant in the city centre.
8 As a hotel manager I need to have _____ skills to make sure the hotel runs smoothly.
9 The article says you need to have good _____ skills to become a travel agent.
10 Being a tour guide is not a _____ job but it is a lot of fun and you get to meet lots of people.
11 Is it difficult to become an airline _____?
12 As an entertainer it’s important that I help people to relax and have _____.
13 During the week Jorge goes to college but at the weekend he has a _____ job.
14 Are you good at working in a _____ or do you prefer to work alone?
15 I’m quite happy working _____ and I enjoy working during the day or night.
/ 15

PROFESSIONAL SKILLS: COVERING LETTERS
Complete the gaps (1–10) in the letter below using the words in the box. There are two words you do not
need to use.
addition advertised apply attached customer-focused

experience faithfully hear hearing hesitate see sincerely
Dear Sir/Madam,
I am writing to 1_______________ for the position of Receptionist as 2_______________ on your website on

20 September. I am very interested in working at the Hotel de Marquis because I enjoyed the atmosphere very
much when I stayed there recently with my family.
At the moment, I am taking my final exams for a postgraduate diploma in Hotel Management at the Pacific
International College of Hotel Management and I finish those next week. I have three years’
3
_______________ of working part-time as a receptionist in a local hotel (The Fern Valley) and also have a
degree in Human Resource Management. Please find 4_______________ a copy of my CV for your interest.
I believe I will be a valuable asset to your hotel because I am friendly, communicative and organized. The
manager of The Fern Valley says I am very 5_______________ and am a good team worker.
As you can 6_______________ from my CV I can drive and speak French fluently. In 7_______________ , I
am currently learning Spanish.
Please do not 8_______________ to contact me regarding a possible interview if you would like to discuss my
experience in more detail.
I look forward to 9_______________ from you.
Yours 10_______________,
Patricia Highgate
Patricia Highgate
/ 10
TOTAL / 40

TEST A
1 have / 2 doesn’t want / 3 isn’t working / 4 always arrives / 5 is eating / 6 don’t need /
7 Are you responsible / 8 ’m visiting / 9 isn’t / 10 Are you travelling / 11 usually stay /
12 isn’t recruiting / 13 costs / 14 are you doing / 15 Do you know

1 i / 2 m / 3 g / 4 a / 5 o / 6 c / 7 k / 8 h / 9 e / 10 l / 11 b / 12 j / 13 n / 14 f / 15 d

1 apply / 2 advertised / 3 experience / 4 attached / 5 customer-focused / 6 see / 7 addition /
8 hesitate / 9 hearing / 10 faithfully

TEST B
1 isn’t working / 2 have / 3 usually stay / 4 costs / 5 doesn’t want / 6 always arrives /
7 Are you travelling / 8 is eating / 9 isn’t recruiting / 10 don’t need / 11 Are you responsible /
12 ’m visiting / 13 Do you know / 14 isn’t / 15 are you doing

1 position / 2 advertised / 3 experience / 4 attached / 5 communicative / 6 see / 7 addition /
8 hesitate / 9 hearing / 10 sincerely

1 g / 2 i / 3 m / 4 h / 5 a / 6 l / 7 n / 8 e / 9 c / 10 k / 11 d / 12 b / 13 o / 14 j / 15 f

Name ________ Class __________

Complete the sentences (1–15) below. Choose the correct answer for each one.
1 Mary [doesn’t work / isn’t working] today. She has a college exam.
2 We [have / are having] a hire car for next weekend.
3 They [usually stay / are usually staying] on a resort near a beach.
4 I know it [costs / is costing] a lot but I love the food at this restaurant.
5 Cesar [doesn’t want / isn’t wanting] to travel by plane.
6 Jenny [always arrives / is always arriving] early to work.
7 [Do you travel / Are you travelling] business class today?
8 The manager [eats / is eating] lunch at the moment.
9 The hotel [doesn’t recruit / isn’t recruiting] new staff this month.
10 You [don’t need / aren’t needing] to check for another hour.
11 [Are you responsible / Are you being responsible] for transfers?
12 I [visit / ’m visiting] relatives this weekend.
13 [Do you know / Are you knowing] where the station is?
14 Mike [isn’t / isn’t being] a waiter.
15 What [do you do / are you doing] tomorrow evening?
/ 15
1
Complete the gaps (1–10) in the letter below using the words in the box. There are two words you do not
need to use.
addition advertised attached communicative experience

faithfully hear hearing hesitate position see sincerely
Dear Mr Miller,
I am writing to apply for the 1_______________ of Receptionist as 2_______________ on your website on 20

September. I am very interested in working at the Hotel de Marquis because I enjoyed the atmosphere very
much when I stayed there recently with my family.
At the moment, I am taking my final exams for a postgraduate diploma in Hotel Management at the Pacific
International College of Hotel Management and I finish those next week. I have three years’
3
_______________ of working part-time as a receptionist in a local hotel (The Fern Valley) and also have a
degree in Human Resource Management. Please find 4_______________ a copy of my CV for your interest.
I believe I will be a valuable asset to your hotel because I am friendly, 5_______________ and organized. The
manager of The Fern Valley says I am very customer-focused and am a good team worker.
As you can 6_______________ from my CV I can drive and speak French fluently. In 7_______________, I
am currently learning Spanish.
Please do not 8_______________ to contact me regarding a possible interview if you would like to discuss my
Yours 10_______________,
Patricia Highgate
Patricia Highgate
/ 10
2
Complete the sentences using words from the box. Write a) to o) in the gaps. Use each word once only.
a) entertaining b) pilot c) customer service d) shifts e) sales
f) team g) permanent h) organizational i) first aid j) fun
k) waiter l) highly paid m) hotel receptionist n) part-time o) short-term
1 Are you looking for a temporary or _____ position?
2 When you train to become a flight attendant you learn basic _____ and medical skills.
3 The _____ was very friendly when we checked-in at our hotel.
4 As a hotel manager I need to have _____ skills to make sure the hotel runs smoothly.
5 Our tour guide Kamila is very _____ and makes us laugh a lot.
6 Being a tour guide is not a _____ job but it is a lot of fun and you get to meet lots of people.
7 During the week Jorge goes to college but at the weekend he has a _____ job.
8 The article says you need to have good _____ skills to become a travel agent.
9 Good _____ skills are necessary when spend your day dealing with guests.
10 My brother Sebastian is a _____ in a French restaurant in the city centre.
11 I’m quite happy working _____ and I enjoy working during the day or night.
12 Is it difficult to become an airline _____?
13 Martina is working at a Swiss ski resort for three months this winter and has a _____ contract.
14 As an entertainer it’s important that I help people to relax and have _____.
15 Are you good at working in a _____ or do you prefer to work alone?
/ 15
TOTAL / 40
3
Name ________ Class __________
GRAMMAR: COMPARATIVE AND SUPERLATIVE FORMS

1 We’re staying in _____ hotel in town.

a) the more modern b) the most modern c) the moderner
2 Their site says this is _____ hotel in the city.

a) the best b) the better c) the most good
3 Is Belfast _____ Dublin?

a) the bigger than b) biggest than c) bigger than
4 Our suite is _____ than the standard room.

a) much largest b) far larger c) more large
5 Which nationality are _____ do you think?

a) the most friendlier b) the friendlierest c) the friendliest
6 This resort is _____ in the day time than in the evening.

a) more quiet b) quieter c) the quietest
7 It is _____ here in August than in July.

a) much hotter b) more hotter c) more hot
8 Our villa is in _____ area of the island. It’s wonderfully quiet.

a) the most isolated b) the much more isolated c) most isolated
9 The station is _____ from the hotel than we expected.

a) more far b) much more far c) further
10 Our tour guide is not _____ or exciting person.

a) the more organized b) the most organized c) much organized
/ 10
1
1 This road is much [longer / the longest] than I remember it being.
2 Who is [happier / the happiest] person in our tour group?
3 Is the European state of San Marino [the tiniest / tinier] than Monaco?
4 The view from the top of this mountain is [more spectacular / the most spectacular] in the country.
5 Do you think it is [the most important / more important] to be happy or rich?
6 What is [quicker / the quickest] way to get to the airport from the hotel?
7 This hotel is much [more expensive / the most expensive] than the last one.
8 Which country is [worse / the worst] to fly to and why?
/8
VOCABULARY: VISITOR CENTRES

Complete the sentences using words from the box. Write a) to l) in the gaps. Use each word once only.
a) concession b) sights c) discount d) admission
e) pass f) advice g) traditional h) itinerary
i) sightseeing j) leaflet k) brochure l) lasts
1 I believe there’s a special event at our hotel tonight. It’s a cultural evening with _____ food and music.
2 _____ to the castle is £5 for children under 16, and free of charge to children under four.
3 Senior citizens are eligible for _____-priced tickets on all tours.
4 Is there a _____ giving a little information on the museum and its opening hours?
5 How much does a one-day adult _____ cost?
6 The tour guide says the full _____ is 80 minutes.
7 This map shows you all the main _____ in the city centre. I hope you have fun visiting them.
8 The tour of the historic centre _____ one and a half hours.
9 What _____ can you give us? Can you recommend some attractions?
10 The woman in the visitor information centre gave us a _____. It’s got lots of information on places to
visit in and around the local areas as well as adverts for restaurants and cafés.
/ 10
2
PROFESSIONAL SKILLS: DEALING WITH ENQUIRIES
anything book calling certainly details hold

like mean see speaking tickets welcome
Starting the call • Hello, Southsea Tourist Visitor Centre. Michelle 1_______________. How can I
help you?
Checking and • Would you 2_______________ to book the tour?

confirming
• Just let me check/confirm those 3_______________.
• Sorry, do you 4_______________ the guided tours or the bus tours?
5
Active listening • _______________. There are four bus tours.
• Right. You can buy the 6_______________ from the driver.
• I 7_______________. Which is the best tour?
Promising action • I’ll 8_______________ your reservation until 2 p.m.
• I’ll 9_______________ that for you.
Finishing the call • You’re 10_______________. Would you like anything else?
• Can I do 11_______________ else for you?
• Thank you for 12_______________ the centre.
/ 12
TOTAL / 40
3
TEST A
1 b / 2 a / 3 c / 4 b / 5 c / 6 b / 7 a / 8 a / 9 c / 10 b

1 longer / 2 the happiest / 3 tinier / 4 the most spectacular / 5 more important /
6 the quickest / 7 more expensive / 8 the worst

1 g / 2 d / 3 a / 4 j / 5 e / 6 h / 7 b / 8 l / 9 f / 10 k

1 speaking / 2 like / 3 details / 4 mean / 5 Certainly / 6 tickets / 7 see / 8 hold / 9 book /
10 welcome / 11 anything / 12 calling

TEST B
1 c / 2 b / 3 a / 4 a / 5 b / 6 b / 7 c / 8 b / 9 a / 10 c

1 more important / 2 the quickest / 3 longer / 4 the happiest / 5 tinier / 6 the worst /
7 the most spectacular / 8 more expensive

1 e / 2 l / 3 d / 4 f / 5 j / 6 a / 7 h / 8 b / 9 k / 10 g

1 speaking / 2 mean / 3 like / 4 details / 5 see / 6 Certainly / 7 tickets / 8 book / 9 hold /
10 calling / 11 welcome / 12 anything

Name ________ Class __________

1 Is Belfast _____ Dublin?

a) the bigger than b) biggest than c) bigger than
2 We’re staying in _____ hotel in town.

a) the more modern b) the most modern c) the moderner
3 Their site says this is _____ hotel in the city.

a) the best b) the better c) the most good
4 Our villa is in _____ area of the island. It’s wonderfully quiet.

a) the most isolated b) the much more isolated c) most isolated
5 Our suite is _____ than the standard room.

a) much largest b) far larger c) more large
6 Our tour guide is not _____ or exciting person.

a) the more organized b) the most organized c) much organized
7 Which nationality are _____ do you think?

a) the most friendlier b) the friendlierest c) the friendliest
8 This resort is _____ in the day time than in the evening.

a) more quiet b) quieter c) the quietest
9 It is _____ here in August than in July.

a) much hotter b) more hotter c) more hot
10 The station is _____ from the hotel than we expected.

a) more far b) much more far c) further
/ 10
1
1 Do you think it is [the most important / more important] to be happy or rich?
2 What is [quicker / the quickest] way to get to the airport from the hotel?
3 This road is much [longer / the longest] than I remember it being.
4 Who is [happier / the happiest] person in our tour group?
5 Is the European state of San Marino [the tiniest / tinier] than Monaco?
6 Which country is [worse / the worst] to fly to and why?
7 The view from the top of this mountain is [more spectacular / the most spectacular] in the country.
8 This hotel is much [more expensive / the most expensive] than the last one.
/8

Complete the sentences using words from the box. Write a) to l) in the gaps. Use each word once only.
a) concession b) sights c) discount d) admission
e) pass f) advice g) traditional h) itinerary
i) sightseeing j) leaflet k) brochure l) lasts
1 How much does a one-day adult _____ cost?

2 The tour of the historic centre _____ one and a half hours.
3 _____ to the castle is £5 for children under 16, and free of charge to children under four.
4 What _____ can you give us? Can you recommend some attractions?
5 Is there a _____ giving a little information on the museum and its opening hours?
6 Senior citizens are eligible for _____-priced tickets on all tours.
7 The tour guide says the full _____ is 80 minutes.
8 This map shows you all the main _____ in the city centre. I hope you have fun visiting them.
9 The woman in the visitor information centre gave us a _____. It’s got lots of information on places to
visit in and around the local areas as well as adverts for restaurants and cafés.
10 I believe there’s a special event at our hotel tonight. It’s a cultural evening with _____ food and music.
/ 10
2
anything book calling certainly details hold

like mean see speaking tickets welcome
Starting the call • Hello, Southsea Tourist Visitor Centre. Michelle 1_______________. How can I
help you?
Checking and • Sorry, do you 2_______________ the guided tours or the bus tours?
confirming
• Would you 3_______________ to book the tour?
• Just let me check/confirm those 4_______________.
Active listening • I 5_______________. Which is the best tour?

6
• _______________. There are four bus tours.
• Right. You can buy the 7_______________ from the driver.
Promising action • I’ll 8_______________ that for you.
• I’ll 9_______________ your reservation until 2 p.m.
Finishing the call • Thank you for 10_______________ the centre.
• You’re 11_______________. Would you like anything else?
• Can I do 12_______________ else for you?
/ 12
TOTAL / 40
3
Name ________ Class __________
GRAMMAR: PAST SIMPLE

1 The resort representative [meeted / met] us at the airport.
2 Airport taxes [didn’t include / weren’t included] in the promotional fare.
3 We [had / haved] a good view of the quay from our room.
4 She [didn’t wanted / didn’t want] to go full-board and eat only at the hotel.
5 He [enjoied / enjoyed] the freedom of being an independent traveller.
6 There [weren’t / wasn’t] many people on our outbound flight.
7 [Did know you / Did you know] there is an hourly ferry to the island from here?
8 They [decided / not decide] to book an en suite room at the Pacific Heights Hotel.
9 We [setted off / set off] early to avoid the rush hour.
10 [Did you get / Did you got] a brochure for summer holidays in the Algarve?
11 The continental breakfast [was chosen / was chose] by many of the hotel’s guests.
12 They [spended / spent] a day walking around the Budapest Parliament.
13 Do you remember where that lovely restaurant [was / were]?
14 Fortunately, we [didn’t need / didn’t needed] a visa to enter the country.
15 What [did you did / did you do] during your week in France?
/ 15
1
VOCABULARY: PACKAGE TOURS
Complete the sentences with words from the box. Write a) to o) in the gaps. Use each word once only.
a) overcharged b) beverages c) signed up d) crowded e) gratuity
f) entertainment g) purpose-built h) transfer i) tropical j) warm
k) activities l) tailored m) all-inclusive n) half-board o) uninhabited
1 It was a large _____ resort close to the beach and had all the facilities needed by guests.
2 We asked another guest how much of a _____ it was polite to leave waiters.
3 The itinerary listed a range of free _____ to keep children and teenagers busy.
4 Johan _____ for the day trip to the Mayan Ruins of Tulum.
5 They spent their honeymoon on the _____ island of Tahiti.
6 There is free _____ every night on our ship and it’s really fun to watch.
7 In the end we chose an _____ package for our trip to Thailand. It was cheaper.
8 Sorry, I _____ you. Here is your refund.
9 Di and John prefer to go _____ so they can try food at local restaurants too.
10 The beach was really _____ because it was a school holiday.
11 Going swimming was the perfect way to enjoy the _____ temperatures.
12 My aunt and uncle like to have specific services on holiday and always book a _____ package.
13 We didn’t want a direct _____ to the hotel because we wanted to look around the town first.
14 All first class passengers received free _____ with their food.
15 Joel likes being on his own and spent his holiday on an ______ desert island.
/ 15
2
PROFESSIONAL SKILLS: CITY TOURS
Complete the gaps (1–10) in the advice below using the words in the box. Use each word once.
charge excursions free major meals most nearby printed special specialist
Useful advice to follow when planning city tours:
• Design your package tours for between three and nine days.
• Offer tours to 1_______________ cities or capitals like London, Paris or Madrid.
• Begin the tour on a Friday evening to make the 2_______________ of weekend activities.
• Find out if any participants have 3_______________ needs when they book the tour, e.g. problems with
mobility.
• Offer an additional short tour in a 4_______________ city either before or after the main tour.
• Don’t include all 5_______________ as people don’t always want to eat with the group.
• Include a mix of short visits and all day 6_______________, sightseeing, some meals and social activities
but also leave some 7_______________ time.
• Make sure participants know the full cost of the tour and which activities have an extra
8
_______________.
• Use local tour guides for 9_______________ knowledge.
• Provide maps and 10_______________ information.
/ 10
TOTAL / 40
3
TEST A
1 met / 2 weren’t included / 3 had / 4 didn’t want / 5 enjoyed / 6 weren’t / 7 Did you know /
8 decided / 9 set off / 10 Did you get / 11 was chosen / 12 spent / 13 was / 14 didn’t need /
15 did you do

1 g / 2 e / 3 k / 4 c / 5 i / 6 f / 7 m / 8 a / 9 n / 10 d / 11 j / 12 l / 13 h / 14 b / 15 o

1 major / 2 most / 3 special / 4 nearby / 5 meals / 6 excursions / 7 free / 8 charge / 9 specialist /
10 printed

TEST B
1 weren’t / 2 met / 3 weren’t included / 4 had / 5 Did you get / 6 didn’t want / 7 enjoyed /
8 didn’t need / 9 did you do / 10 decided / 11 set off / 12 was chosen / 13 spent / 14 was /
15 Did you know

1 o / 2 g / 3 n / 4 k / 5 c / 6 e / 7 i / 8 f / 9 l / 10 m / 11 a / 12 d / 13 j / 14 h / 15 b

1 major / 2 most / 3 nearby / 4 special / 5 charge / 6 meals / 7 excursions / 8 free / 9 printed /
10 specialist


1 There [weren’t / wasn’t] many people on our outbound flight.
2 The resort representative [meeted / met] us at the airport.
3 Airport taxes [didn’t include / weren’t included] in the promotional fare.
4 We [had / haved] a good view of the quay from our room.
5 [Did you get / Did you got] a brochure for summer holidays in the Algarve?
6 She [didn’t wanted / didn’t want] to go full-board and eat only at the hotel.
7 He [enjoied / enjoyed] the freedom of being an independent traveller.
8 Fortunately, we [didn’t need / didn’t needed] a visa to enter the country.
9 What [did you did / did you do] during your week in France?
10 They [decided / not decide] to book an en suite room at the Pacific Heights Hotel.
11 We [setted off / set off] early to avoid the rush hour.
12 The continental breakfast [was chosen / was chose] by many of the hotel’s guests.
13 They [spended / spent] a day walking around the Budapest Parliament.
14 Do you remember where that lovely restaurant [was / were]?
15 [Did know you / Did you know] there is an hourly ferry to the island from here?
/ 15
1
a) overcharged b) beverages c) signed up d) crowded e) gratuity
f) entertainment g) purpose-built h) transfer i) tropical j) warm
k) activities l) tailored m) all-inclusive n) half-board o) uninhabited
1 Joel likes being on his own and spent his holiday on an ______ desert island.
2 It was a large _____ resort close to the beach and had all the facilities needed by guests.
3 Di and John prefer to go _____ so they can try food at local restaurants too.
4 The itinerary listed a range of free _____ to keep children and teenagers busy.
5 Johan _____ for the day trip to the Mayan Ruins of Tulum.
6 We asked another guest how much of a _____ it was polite to leave waiters.
7 They spent their honeymoon on the _____ island of Tahiti.
8 There is free _____ every night on our ship and it’s really fun to watch.
9 My aunt and uncle like to have specific services on holiday and always book a _____ package.
10 In the end we chose an _____ package for our trip to Thailand. It was cheaper.
11 Sorry, I _____ you. Here is your refund.
12 The beach was really _____ because it was a school holiday.
13 Going swimming was the perfect way to enjoy the _____ temperatures.
14 We didn’t want a direct _____ to the hotel because we wanted to look round the town first.
15 All first class passengers received free _____ with their food.
/ 15
2
charge excursions free major meals most nearby printed special specialist
Useful advice to follow when planning city tours:
• Design your package tours for between three and nine days.
• Offer tours to 1_______________ cities or capitals like London, Paris or Madrid.
• Begin the tour on a Friday evening to make the 2_______________ of weekend activities.
• Offer an additional short tour in a 3_______________ city either before or after the main tour.
• Find out if any participants have 4_______________ needs when they book the tour, e.g. problems with
mobility.
• Make sure participants know the full cost of the tour and which activities have an extra
5
_______________.
• Don’t include all 6_______________ as people don’t always want to eat with the group.
• Include a mix of short visits and all day 7_______________, sightseeing, some meals and social activities
but also leave some 8_______________ time.
• Provide maps and 9_______________ information.
• Use local tour guides for 10_______________ knowledge.
/ 10
TOTAL / 40
3
Name ________ Class __________
GRAMMAR: MODAL VERBS

Complete the requests and offers below. Choose the correct answer for each one.
1 [Could / Shall] you tell me where the station is, please?
2 I [’ll / may] send you an email to confirm your booking.
3 [Shall / Would] you pass me the menu, please?
4 [Can / Will] I speak to the manager, please?
5 [Shall / May] I have your room number, please?
6 [May / Could] you help me print my e-ticket, please?
7 [Shall / Would] you like me to book you a taxi?
8 [Can / May] you show me your boarding pass, please?
9 [Shall / Would] I call the Visitor Information Centre for you?
10 [Could / Would] you like help with your luggage?
11 [May / Could] you open the window, please?
12 [Would / May] I look at the meal plan?
13 I [’ll / ’d] get some clean towels sent up to your room right away.
14 [Will / Shall] I carry your bag for you?
15 [Could / Would] I ask you a few questions about your luggage?
/ 15
1
VOCABULARY: HOTELS
Read the descriptions and decide what hotel service or facility they refer to. You have the first letter of
each word to help you.
1 A strong metal box with a lock used to keep valuables secure. (in-room) s__________
2 A liquid you put on your skin to make it soft or protect it. h__________
l__________
3 A thick liquid you use to wash in the shower. s__________

g__________
4 The soft object you put your head on when you sleep. p__________
5 A thick warm cover you put on top of you when in bed. d__________
6 A piece of electrical equipment you heat and use to flatten your clothes. i__________
7 A hard substance you use to clean yourself. s__________
8 A large piece of thin cloth you put on a bed to lie on. s__________
9 A liquid you use to wash your hair. s__________
10 The service you use when you want clothing cleaned, dried and ironed. l__________ service
11 A thick piece of material you use as a warm cover for a bed. b__________
12 A piece of electrical equipment you use after you wash your hair. h__________
13 A place you go to exercise, including a gym but offering classes too. f__________ centre
/ 13
2
PROFESSIONAL SKILLS: DEALING WITH COMPLAINTS
admission alternatives apology calm empathize guest

interrupt issues nods solution supervisor understand
Useful advice to follow when dealing with complaints:
• Listen actively. Remember to stay 1_______________ and to listen. Do not 2_______________. Show you
are listening by adding some ‘verbal 3_______________’.
4
• _______________. This shows that you 5_______________ the situation and the speaker’s feelings.
• Apologize. Remember an 6_______________ simply says that the intentions were good. It is not an
7
_______________ of fault.
• React by suggesting an efficient 8_______________. Where possible, try to offer 9_______________ if

you cannot give the guest what they want.
• Notify a 10_______________, if needed, so he/she can make sure all 11_______________ are resolved and
the 12_______________ is happy with the outcome.
/ 12
TOTAL / 40
3
TEST A
1 Could / 2 ’ll / 3 Would / 4 Can / 5 May / 6 Could / 7 Would / 8 Can / 9 Shall / 10 Would /
11 Could / 12 May / 13 ’ll / 14 Shall / 15 Could
VOCABULARY: HOTELS
1 (in-room) safe / 2 hand lotion / 3 shower gel / 4 pillow / 5 duvet / 6 iron / 7 soap / 8 sheet /
9 shampoo / 10 laundry (service) / 11 blanket / 12 hairdryer / 13 fitness (centre)

1 calm / 2 interrupt / 3 nods / 4 Empathize / 5 understand / 6 apology / 7 admission / 8 solution /
9 alternatives / 10 supervisor / 11 issues / 12 guest

TEST B
1 May / 2 Could / 3 ’ll / 4 Would / 5 Can / 6 Shall / 7 Could / 8 Would / 9 Can / 10 May / 11 Would /
12 Could / 13 Could / 14 ’ll / 15 Shall
VOCABULARY: HOTELS
1 duvet / 2 (in-room) safe / 3 hand lotion / 4 fitness (centre) / 5 shower gel / 6 pillow / 7 iron /
8 soap / 9 laundry (service) / 10 sheet / 11 shampoo / 12 blanket / 13 hairdryer

1 stay / 2 interrupt / 3 verbal / 4 Empathize / 5 feelings / 6 intentions / 7 fault / 8 solution / 9 offer /
10 Notify / 11 resolved / 12 guest

Name ________ Class __________

Complete the requests and offers below. Choose the correct answer for each one.
1 [Shall / May] I have your room number, please?
2 [Could / Shall] you tell me where the station is, please?
3 I [’ll / may] send you an email to confirm your booking.
4 [Shall / Would] you pass me the menu, please?
5 [Can / Will] I speak to the manager, please?
6 [Shall / Would] I call the Visitor Information Centre for you?
7 [May / Could] you help me print my e-ticket, please?
8 [Shall / Would] you like me to book you a taxi?
9 [Can / May] you show me your boarding pass, please?
10 [Would / May] I look at the meal plan?
11 [Could / Would] you like help with your luggage?
12 [May / Could] you open the window, please?
13 [Could / Would] I ask you a few questions about your luggage?
14 I [’ll / ’d] get some clean towels sent up to your room right away.
15 [Will / Shall] I carry your bag for you?
/ 15
1
VOCABULARY: HOTELS
Read the descriptions and decide what hotel service or facility they refer to. You have the first letter of
each word to help you.
1 A thick warm cover you put on top of you when in bed. d__________
2 A strong metal box with a lock used to keep valuables secure. (in-room) s__________
3 A liquid you put on your skin to make it soft or protect it. h__________
l__________
4 A place you go to exercise, including a gym but offering classes too. f__________ centre
5 A thick liquid you use to wash in the shower. s__________

g__________
6 The soft object you put your head on when you sleep. p__________
7 A piece of electrical equipment you heat and use to flatten your clothes. i__________
8 A hard substance you use to clean yourself. s__________
9 The service you use when you want clothing cleaned, dried and ironed. l__________ service
10 A large piece of thin cloth you put on a bed to lie on. s__________
11 A liquid you use to wash your hair. s__________
12 A thick piece of material you use as a warm cover for a bed. b__________
13 A piece of electrical equipment you use after you wash your hair. h__________
/ 13
2
empathize feelings fault guest interrupt intentions

notify offer resolved solution stay verbal
Useful advice to follow when dealing with complaints:
• Listen actively. Remember to 1_______________ calm and to listen. Do not 2_______________. Show
you are listening by adding some ‘3_______________ nods’.
4
• _______________. This shows that you understand the situation and the speaker’s 5_______________.
• Apologize. Remember an apology simply says that the 6_______________ were good. It is not an
admission of 7_______________.
• React by suggesting an efficient 8_______________. Where possible, try to 9_______________

alternatives if you cannot give the guest what they want.
10
• _______________ a supervisor, if needed, so he/she can make sure all issues are 11_______________
and the 12_______________ is happy with the outcome.
/ 12
TOTAL / 40
3
GRAMMAR: COUNTABLE AND UNCOUNTABLE NOUNS

Complete the sentences. Choose a), b), c) or d). – means no quantifier is needed.
1 Did you reserve _____ table for tomorrow night?

a) – b) a c) any d) much
2 _____ people came to our party last week.

a) Much b) Any c) Lots of d) A
3 Would you like _____ sugar in your coffee?

a) some b) much c) many d) an
4 I ordered _____ omelette for my lunch.

a) a b) an c) some d) lots of
5 We’d like an apple juice and _____ lemonade, please.

a) many b) much c) a d) any
6 Could you get me _____ chocolate from the shop?

a) – b) many c) some d) much
7 Alison never drinks _____ coffee after midday.

a) many b) lots of c) some d) –
8 Nina doesn’t eat _____ salt. She says it’s bad for your health.
a) much b) an c) a d) many
9 Are there _____ passengers on our flight?

a) much b) some c) a lot of d) a
10 We don’t have _____ reservations for Tuesday.

a) any b) much c) a lot d) an
1
11 Do you have _____ prawn sandwiches?
a) a b) – c) much d) any
12 It tastes as if there is _____ garlic in this dish.

a) much b) lots of c) a d) many
13 I’m sorry but we don’t have _____ crab left.

a) many b) any c) an d) –
14 Greg always eats _____ fruit after a meal.

a) much b) – c) many d) a
/ 14
VOCABULARY: FOOD AND BEVERAGE

Read the descriptions relating to food and drink. Complete them with an appropriate word. You have
the first letter of each word to help you.
1 B_______________ is the meat from a cow.
2 The fish is m_______________ in ginger, lime juice and dill.
3 A v_______________ is someone who does not eat meat or fish.
4 S_______________ food has a good flavour, and is salty rather than sweet.
5 L_______________ is the meat from a young sheep.
6 S_______________ is the British English word for napkin.
7 M_______________ is a thick white sauce made from eggs.
8 The steak is s_______________ with potatoes and a green salad.
9 A v_______________ is someone who does not any animal product.
10 Our cod is c_______________ in breadcrumbs then deep fried.
11 M______________ are a type of small shellfish with a black shell.
12 R_______________ food usually contains a large amount of cream or butter.
13 T_______________ meat is soft. It is easy to cut and eat.
14 D_______________ is the meat from a water bird with short legs and a wide beak.
/ 14
2
PROFESSIONAL SKILLS: MEETING CUSTOMERS’ NEEDS
anticipate around available choices flexible ingredients

knowledgeable positive prepared questions watch unique
Useful advice on how to meet customers’ needs:
• Be proactive – try to 1_______________ the customer’s needs.
• Be available – 2_______________ each table in your station and be 3_______________ within a minute or
two if a customer needs something.
• Be 4_______________ – some customers ask a lot of 5_______________ and want suggestions to help
them make their 6_______________. Make sure you know the 7_______________ of the dishes and how
they are 8_______________.
• Be 9_______________ – some customers have special diets or 10_______________ tastes. Show the
customer that you can work 11_______________ their diets and tastes, and respond to requests with a
12
_______________ attitude.
/ 12
TOTAL / 40
3
TEST A
1 b / 2 c / 3 a / 4 b / 5 c / 6 c / 7 d / 8 a / 9 c / 10 a / 11 d / 12 b / 13 b / 14 b

1 Beef / 2 marinated / 3 vegetarian / 4 Savoury/ 5 Lamb / 6 Serviette / 7 Mayonnaise /
8 served / 9 vegan / 10 coated / 11 Mussels / 12 Rich / 13 Tender / 14 Duck

1 anticipate / 2 watch / 3 available / 4 knowledgeable / 5 questions / 6 choices /
7 ingredients / 8 prepared / 9 flexible / 10 unique / 11 around / 12 positive

TEST B
1 c / 2 b / 3 c / 4 a / 5 b / 6 c / 7 b / 8 b / 9 d / 10 a / 11 c / 12 a / 13 d / 14 b

1 proactive / 2 station / 3 available / 4 knowledgeable / 5 suggestions / 6 choices /
7 dishes / 8 prepared / 9 flexible / 10 special / 11 diets / 12 attitude

1 vegan / 2 Beef / 3 Savoury / 4 marinated / 5 vegetarian / 6 Lamb / 7 Serviette /
8 Mayonnaise / 9 Tender / 10 served / 11 coated / 12 Mussels / 13 / Duck / 14 Rich

Name ________ Class __________

Complete the sentences. Choose a), b), c) or d). – means no quantifier is needed.
1 Could you get me _____ chocolate from the shop?

a) – b) many c) some d) much
2 Did you reserve _____ table for tomorrow night?

a) – b) a c) any d) much
3 _____ people came to our party last week.

a) Much b) Any c) Lots of d) A
4 Would you like _____ sugar in your coffee?

a) some b) much c) many d) an
5 I ordered _____ omelette for my lunch.

a) a b) an c) some d) lots of
6 We’d like an apple juice and _____ lemonade, please.

a) many b) much c) a d) any
7 I’m sorry but we don’t have _____ crab left.

a) many b) any c) an d) –
8 Greg always eats _____ fruit after a meal.

a) much b) – c) many d) a
9 Alison never drinks _____ coffee after midday.

a) many b) lots of c) some d) –
10 Nina doesn’t eat _____ salt. She says it’s bad for your health.
a) much b) an c) a d) many
1
11 Are there _____ passengers on our flight?
a) much b) some c) a lot of d) a
12 We don’t have _____ reservations for Tuesday.

a) any b) much c) a lot d) an
13 Do you have _____ prawn sandwiches?

a) a b) – c) much d) any
14 It tastes as if there is _____ garlic in this dish.

a) much b) lots of c) a d) many
/ 14

available attitude choices diets dishes flexible

knowledgeable prepared proactive special station suggestions
Useful advice on how to meet customers’ needs:
• Be 1_______________ – try to anticipate the customer’s needs.
• Be available – watch each table in your 2_______________ and be 3_______________ within a minute or
two if a customer needs something.
• Be 4_______________– some customers ask a lot of questions and want 5_______________ to help them
make their 6_______________. Make sure you know the ingredients of the 7_______________ and how
they are 8_______________.
• Be 9_______________ – some customers have 10_______________ diets or unique tastes. Show the
customer that you can work around their 11_______________ and tastes, and respond to requests with a
positive 12_______________.
/ 12
2
Read the descriptions relating to food and drink. Complete them with an appropriate word. You have
the first letter of each word to help you.
1 A v_______________ is someone who does not any animal product.
2 B_______________ is the meat from a cow.
3 S_______________ food has a good flavour, and is salty rather than sweet.
4 The fish is m_______________ in ginger, lime juice and dill.
5 A v_______________ is someone who does not eat meat or fish.
6 L_______________ is the meat from a young sheep.
7 S_______________ is the British English word for napkin.
8 M_______________ is a thick white sauce made from eggs.
9 T_______________ meat is soft. It is easy to cut and eat.
10 The steak is s_______________ with potatoes and a green salad.
11 Our cod is c_______________ in breadcrumbs then deep fried.
12 M______________ are a type of small shellfish with a black shell.
13 D_______________ is the meat from a water bird with short legs and a wide beak.
14 R_______________ food usually contains a large amount of cream or butter.
/ 14
TOTAL / 40
3
GRAMMAR: FUTURE FORMS

1 We [’re staying / will stay] in a lodge in the safari park from Monday to Saturday.
2 You [aren’t needing / won’t need] a coat today. It’s really hot and sunny.
3 The flight for Bombay [will leave / leaving ] at 15.00 from gate 33.
4 [Are you going to / Won’t you] stop off anywhere on your journey?
5 I’m sure you [’ll have / have] a lovely time in Alaska.
6 What [are you doing / will you do] tomorrow afternoon?
7 John [won’t / isn’t] joining us for dinner. He likes to go for a long walk in the evening.
8 We [will / ’re going to] visit friends in Vienna at the weekend and then fly on to Zurich for a few days.
9 If you’re interested in modern art, you [’ll love / are loving] the Tate Modern in London.
10 [Do / Will] we see any elephants in the savannahs?
11 Don’t worry. We [’re not going to / don’t] miss the train. We have plenty of time.
12 This summer, Miki [is going to visit / visits] friends on Goto Island.
13 What time [will Kim and Gill arrive / are Kim and Gill arriving] tomorrow?
14 Do you have an umbrella with you? The weather forecast says it [’s going to / will] rain very hard later.
15 They [won’t / aren’t going to] meet Betty. They’ve just told me.
16 Where [do we meet / are we meeting] next week?
/ 16
1
VOCABULARY: NATURE TOURISM
a) bungee jumping b) savannah c) coastline d) hot air ballooning
e) coral reefs f) flightseeing g) tandem skydiving h) game reserve
i) white-water rafting j) scuba diving k) sand dunes l) canoeing
1 Do you enjoy heights and travelling at speed? For a bit of adventure when you see the sights, why not try
_____?
2 We’re going to Key West for a week because we want to snorkel on the _____ there.
3 The gentle waters of Speyside Lake are ideal for anyone wishing to try _____ for the first time.
4 My parents went _____ last year when they visited Kenya. They said the views were amazing and they
enjoyed the quiet gentle ride they had.
5 Ash and Rich went on a two week _____ and game park tour in Tanzania last year.
6 When you visit Dubai make sure you go on a desert safari through the golden _____.
7 Aerial sports can be thrilling but if you’re not sure about them, why not try going _____. It’s a good way
to start as you’re with an instructor.
8 The _____ in Croatia is spectacularly beautiful and has lots of beaches, bays and mountains.
9 I hear the atoll lagoons of the Maldives are a great place to go _____.
10 On the second day of our five-day trip to Los Llanos we went _____ down the Siniguis River – it was
fantastic!
11 We want to visit a _____ and see giraffes, rhinos and cheetahs in their natural habitat.
12 Rachel isn’t afraid of heights. She just didn’t like the idea of _____ off a bridge after having lunch.
/ 12
2
PROFESSIONAL SKILLS: STRUCTURING A PRESENTATION
adjectives best different enthusiastic explain fact

introduce questions spectacular start superlative what
Useful advice on how to structure a presentation:
• Before you begin, 1_______________ yourself and say 2_______________ you are going to talk about.
3
• _______________ your presentation with a question or an interesting 4_______________ or figure.
5
• _______________ how your product or service is 6_______________ from the competition.
• Use 7_______________ forms, e.g. the 8_______________, the most beautiful, the most stunning, etc.
• Use interesting 9_______________ and adverbs to sound 10_______________, e.g. great, amazing,
11
_______________, etc.
• Give people a chance to ask 12_______________ at the end of your presentation.
/ 12
TOTAL / 40
3
TEST A
1 ’re staying / 2 won’t need / 3 leaves / 4 Are you going to / 5 ’ll have / 6 are you doing /
7 isn’t / 8 ’re going to / 9 ’ll love / 10 Will / 11 ’re not going to / 12 is going to visit /
13 are Kim and Gill arriving / 14 ’s going to / 15 won’t / 16 are we meeting

1 f / 2 e / 3 l / 4 d / 5 b / 6 k / 7 g / 8 c / 9 j / 10 i / 11 h / 12 a

1 introduce / 2 what / 3 Start / 4 fact / 5 Explain / 6 different / 7 superlative / 8 best /
9 adjectives / 10 enthusiastic / 11 spectacular / 12 questions

TEST B
1 are we meeting / 2 ’re staying / 3 won’t need / 4 leaves / 5 Are you going to / 6 won’t / 7 ’ll have /
8 are you doing / 9 ’re not going to / 10 isn’t / 11 ’re going to / 12 ’ll love / 13 Will /
14 is going to visit / 15 are Kim and Gill arriving / 16 ’s going to

1 d / 2 f / 3 e / 4 h / 5 l / 6 a / 7 b / 8 k / 9 g / 10 c / 11 j / 12 i

1 Before / 2 say / 3 Start / 4 figure / 5 product / 6 competition / 7 superlative / 8 best / 9 adverbs /
10 enthusiastic / 11 amazing / 12 questions


1 Where [do we meet / are we meeting] next week?
2 We [’re staying / will stay] in a lodge in the safari park from Monday to Saturday.
3 You [aren’t needing / won’t need] a coat today. It’s really hot and sunny.
4 The flight for Bombay [will leave / leaving] at 15.00 from gate 33.
5 [Are you going to / Won’t you] stop off anywhere on your journey?
6 They [won’t / aren’t going to] meet Betty. They’ve just told me.
7 I’m sure you [’ll have / have] a lovely time in Alaska.
8 What [are you doing / will you do] tomorrow afternoon?
9 Don’t worry. We [’re not going to / don’t] miss the train. We have plenty of time.
10 John [won’t / isn’t] joining us for dinner. He likes to go for a long walk in the evening.
11 We [will / ’re going to] visit friends in Vienna at the weekend and then fly on to Zurich for a few days.
12 If you’re interested in modern art, you [’ll love / are loving] the Tate Modern in London.
13 [Do / Will] we see any elephants in the savannahs?
14 This summer, Miki [is going to visit / visits] friends on Goto Island.
15 What time [will Kim and Gill arrive / are Kim and Gill arriving] tomorrow?
16 Do you have an umbrella with you? The weather forecast says it [’s going to / will] rain very hard later.
/ 16
1
a) bungee jumping b) savannah c) coastline d) hot air ballooning
e) coral reefs f) flightseeing g) tandem skydiving h) game reserve
i) white-water rafting j) scuba diving k) sand dunes l) canoeing
1 My parents went _____ last year when they visited Kenya. They said the views were amazing and they
enjoyed the quiet gentle ride they had.
2 Do you enjoy heights and travelling at speed? For a bit of adventure when you see the sights, why not try
_____?
3 We’re going to Key West for a week because we want to snorkel on the _____ there.
4 We want to visit a _____ and see giraffes, rhinos and cheetahs in their
5 The gentle waters of Speyside Lake are ideal for anyone wishing to try _____ for the first time.
6 Rachel isn’t afraid of heights. She just didn’t like the idea of _____ off a bridge after having lunch.
7 Ash and Rich went on a two week _____ and game park tour in Tanzania last year.
8 When you visit Dubai make sure you go on a desert safari through the golden _____.
9 Aerial sports can be thrilling but if you’re not sure about them, why not try going _____. It’s a good way
to start as you’re with an instructor.
10 The _____ in Croatia is spectacularly beautiful and has lots of beaches, bays and mountains.
11 I hear the atoll lagoons of the Maldives are a great place to go _____.
12 On the second day of our five-day trip to Los Llanos we went _____ down the Siniguis River – it was
fantastic!
/ 12
2
adverbs amazing before best competition enthusiastic

figure product questions say start superlative
Useful advice on how to structure a presentation:
 1
_______________ you begin, introduce yourself and 2_______________ what you are going to talk
about.
 3
_______________ your presentation with a question or an interesting fact or 4_______________.
 Explain how your 5_______________ or service is different from the 6_______________.
 Use 7_______________ forms, e.g. the 8_______________, the most beautiful, the most stunning, etc.
 Use interesting adjectives and 9_______________ to sound 10_______________, e.g. great,

11
_______________, spectacular, etc.
 Give people a chance to ask 12_______________ at the end of your presentation.
/ 12
TOTAL / 40
3
Name Class

Complete the sentences with modal verbs. Choose a), b) or c).
1 All passengers _____ show their passports when they check in.
a) should b) are allowed to c) must
2 Sharp objects and liquids _____ be brought onto the plane.

a) don’t have to be b) are not allowed to c) should be
3 You _____ wear a lot of gold jewellery. It will attract attention.

a) don’t have to b) aren’t allowed to c) shouldn’t
4 Passengers _____ turn on their mobiles phones until the pilot says it is safe to.
a) mustn’t b) shouldn’t c) don’t have to
5 Passengers _____ keep their seatbelts fastened throughout the flight.

a) mustn’t b) don’t have to c) shouldn’t
6 _____ buy duty-free before we get on our flight?

a) Must we b) Do we have to c) Are we allowed to
7 Guests _____ leave their room keys at reception when they leave the hotel but if they forget to, it’s OK.
a) are allowed to b) must c) should
8 Passengers _____ check in at least two hours before their flight departs.
a) must b) don’t have to c) aren’t allowed to
9 All cabin crew _____ be able to speak at least two languages.

a) don’t have to b) have to c) are allowed to
10 _____ I bring my little dog into the cabin with me when I fly? I just want to check.
a) Should b) Do I have to c) Can
11 Guests _____ check out of their rooms by 10 a.m.

a) should b) have to c) are allowed to
12 We _____ learn English for our job but it certainly helps.

a) don’t have to b) mustn’t c) shouldn’t
/ 12
1
VOCABULARY: AIR TRAVEL
Complete the sentences below with an appropriate word. You have the first letter of each word to help
you.
1 After leaving the plane, we walked into the terminal and went through passport c_______________.
2 The American English word for lift is e_______________.
3 We put our cases on a l_______________ trolley and went through customs before passing through the
arrivals hall.
4 On arrival, we followed the arrival signs to the baggage r_______________ area and waited for our cases
to appear on the carousel.
5 The customs official asked me to r_______________ my belt and shoes before I walked through the
security scanner.
6 If you want the check-in desks, you should go a_______________ the terminal, past the meeting point,
and then turn left. Then follow the signs.
7 Ah, so the toilets are past the café and on the r_______________, between the car hire office and
currency exchange?
8 I emptied my pockets and put the contents in one of the t_______________ provided at the security
check point.
9 Car h_______________ can often work out cheaper than getting a taxi when you arrive at your
destination.
10 The flight departures board said that our flight was leaving from g_______________ 63.
11 If you want the departures lounge, you should go p_______________ the duty-free shops and then turn
right. It’s on the left before departure gate 1.
12 The flight attendant asked to see our b_______________ passes as we entered the plane.
13 The British English word for cart is t_______________.
14 The notice said liquids and s________________ objects are not allowed in hand baggage.
15 We organized our c_______________ exchange online and collected the money at the airport after
checking in.
/ 15
2
PROFESSIONAL SKILLS: DEALING WITH DIFFICULT PASSENGERS
Complete the gaps in the useful expressions given using words from the box. Use each word once only.
baggage check cooperative delay duty-free feel identify

land noise offer turbulence unhappy worry
Empathize • Show understanding of the issue(s) and 1_______________ with the passenger’s
feelings by using expressions such as:
• I can see you are 2_______________ about this.
• Don’t 3_______________, it’s perfectly normal.
Apologize • When you apologize to a passenger, this helps them 4_______________ better about the
situation. For example:
• I apologize for the 5_______________.
• I’m sorry, that suitcase is too big to take on board as hand 6_______________.
• I’m sorry, but we’ll have to 7_______________ your bag in here at the boarding gate.
Explain the • Provide reasons. Passengers are more 8_______________ when they are informed
situation about what is happening. For example:
• I’m afraid the 9_______________ sales are closed now. You see, we’re descending into
Milan soon.
• It’s just that you are a big group and you’re making a lot of 10_______________.
• Please rest assured everything is fine. The 11_______________ will be over in a few
minutes.
Find a solution • Ask what the problem is and 12_______________ a solution or have the passengers
suggest one. Useful expressions might be:
• I’ll put your bag in another compartment.
• It won’t be long before we 13_______________.
/ 13
TOTAL / 40
3
TEST A
1 c / 2 b / 3 c / 4 a / 5 b / 6 c / 7 c / 8 a / 9 b / 10 c / 11 b / 12 a

1 control / 2 elevator / 3 luggage / 4 reclaim / 5 remove / 6 across / 7 right / 8 trays / 9 hire /
10 gate / 11 past / 12 boarding / 13 trolley / 14 sharp / 15 currency

1 identify / 2 unhappy / 3 worry / 4 feel / 5 delay / 6 baggage / 7 check / 8 cooperative /
9 duty-free / 10 noise / 11 turbulence / 12 offer / 13 land

TEST B
1 a / 2 c / 3 b / 4 c / 5 c / 6 a / 7 b / 8 c / 9 b / 10 c / 11 a / 12 b

1 past / 2 control / 3 elevator / 4 luggage / 5 trolley / 6 sharp / 7 currency / 8 reclaim / 9 remove /
10 right / 11 trays / 12 hire / 13 gate / 14 across / 15 boarding

1 understanding / 2 worry / 3 unhappy / 4 better / 5 baggage / 6 delay / 7 check / 8 informed /
9 turbulence / 10 duty-free / 11 noise / 12 offer / 13 compartment

Name Class

Complete the sentences with modal verbs. Choose a), b) or c).
1 Passengers _____ turn on their mobiles phones until the pilot says it is safe to.
a) mustn’t b) shouldn’t c) don’t have to
2 All passengers _____ show their passports when they check in.
a) should b) are allowed to c) must
3 Sharp objects and liquids _____ be brought onto the plane.

a) don’t have to be b) are not allowed to c) should be
4 You _____ wear a lot of gold jewellery. It will attract attention.

a) don’t have to b) aren’t allowed to c) shouldn’t
5 Guests _____ leave their room keys at reception when they leave the hotel but if they forget to, it’s OK.
a) are allowed to b) must c) should
6 Passengers _____ check in at least two hours before their flight departs.
a) must b) don’t have to c) aren’t allowed to
7 All cabin crew _____ be able to speak at least two languages.

a) don’t have to b) have to c) are allowed to
8 _____ I bring my little dog into the cabin with me when I fly? I just want to check.
a) Should b) Do I have to c) Can
9 Passengers _____ keep their seatbelts fastened throughout the flight.

a) mustn’t b) don’t have to c) shouldn’t
10 _____ buy duty-free before we get on our flight?

a) Must we b) Do we have to c) Are we allowed to
11 We _____ learn English for our job but it certainly helps.

a) don’t have to b) mustn’t c) shouldn’t
12 Guests _____ check out of their rooms by 10 a.m.

a) should b) have to c) are allowed to
/ 12

Complete the sentences below with an appropriate word. You have the first letter of each word to help
you.
1 If you want the departures lounge, you should go p_______________ the duty-free shops and then turn
right. It’s on the left before departure gate 1.
2 After leaving the plane, we walked into the terminal and went through passport c_______________.
3 The American English word for lift is e_______________.
4 We put our cases on a l_______________ trolley and went through customs before passing through the
arrivals hall.
5 The British English word for cart is t_______________.
6 The notice said liquids and s________________ objects are not allowed in hand baggage.
7 We organized our c_______________ exchange online and collected the money at the airport after
checking in.
8 On arrival, we followed the arrival signs to the baggage r_______________ area and waited for our cases
to appear on the carousel.
9 The customs official asked me to r_______________ my belt and shoes before I walked through the
security scanner.
10 Ah, so the toilets are past the café and on the r_______________, between the car hire office and
currency exchange?
11 I emptied my pockets and put the contents in one of the t_______________ provided at the security
check point.
12 Car h_______________ can often work out cheaper than getting a taxi when you arrive at your
destination.
13 The flight departures board said that our flight was leaving from g_______________ 63.
14 If you want the check-in desks, you should go a_______________ the terminal, past the meeting point,
and then turn left. Then follow the signs.
15 The flight attendant asked to see our b_______________ passes as we entered the plane.
/ 15
2
Complete the gaps in the useful expressions given using words from the box. Use each word once only.
baggage better check compartment delay duty-free

informed noise offer turbulence understanding unhappy worry
Empathize • Show 1_______________ of the issue(s) and identify with the passenger’s feelings by
using expressions such as:
• Don’t 2_______________, it’s perfectly normal.
• I can see you are 3_______________ about this.
Apologize • When you apologize to a passenger, this helps them feel 4_______________ about the
situation. For example:
• I’m sorry, that suitcase is too big to take on board as hand 5_______________.
• I apologize for the 6_______________.
• I’m sorry, but we’ll have to 7_______________ your bag in here at the boarding gate.
Explain the • Provide reasons. Passengers are more cooperative when they are 8_______________
situation about what is happening. For example:
• Please rest assured everything is fine. The 9_______________ will be over in a few
minutes.
• I’m afraid the 10_______________ sales are closed now. You see, we’re descending
into Milan soon.
• It’s just that you are a big group and you’re making a lot of 11_______________.
Find a solution • Ask what the problem is and 12_______________ a solution or have the passengers
suggest one. Useful expressions might be:
• I’ll put your bag in another 13_______________.
• It won’t be long before we land.
/ 13
TOTAL / 40
3
Name ________ Class __________
GRAMMAR: PRESENT PERFECT

1 The train for Waterloo [has just left / just has left] the platform.
2 Have you [stayed ever / ever stayed] in a five star hotel?
3 Liane [never has / has never] travelled by plane before.
4 I’m sorry your tickets [haven’t / hasn’t] arrived. I’ll send you a replacement set now.
5 Sorry Paul but we’re going to be late. Our car’s [broke / broken] down.
6 Have you [ever been / gone ever] to one of the large theme parks in America?
7 We [’re / ’ve] booked a villa in Provence for a week.
8 I’ve [already / yet] spoken to the airline and cancelled the tickets.
9 They’ve stayed at the same hotel every summer [since / for] the last ten years.
10 Has your sister [ever gone / gone yet] anyone on her own?
11 I’ve [just / never] started my course in Hotel Management and Catering.
12 Stephan has lived in Merida [since / for] he was a child.
13 Have you ever [losed / lost] your luggage when travelling?
14 They haven’t arrived [yet / since] but I’m sure they’ll be here soon.
15 This has [gone / been] the best holiday ever!
/ 15
1
VOCABULARY: HOTEL OPERATIONS
a) fittings b) balance c) disinfectants d) dust e) refurbished
f) budget g) dustpan h) added i) linen j) detergents
k) hangers l) design m) charge n) extension o) restoration
1 Please take fresh bed ____ to room 215.
2 One of the things we found attractive about the hotel was its stylish ____.
3 What ____ do you use when doing the laundry?
4 An ____ has been built to make room for the larger lifts we are going to have installed.
5 Could you tell me what this ____ is here for £25?
6 Excuse me. It is possible to have a few extra clothes ____?
7 So the _____ due is now £699.75?
8 The housekeepers always change the bedding before they ____ and vacuum the rooms.
9 New fixtures and ____ have been installed in all the bathrooms.
10 When is this suite being ____?
11 The last time I saw Marie she was going into room 52 with a ____ and brush.
12 The estimated ____ for the project is £2 million.
13 A lot of money has been spent on the ____ of the old hall but we know it will look amazing when it
opens to the public.
14 We use a special range of ____ to clean the bathrooms in our hotel.
15 How many new rooms have been ____ as part of the restoration project?
/ 15
2
PROFESSIONAL SKILLS: CHECKING OUT
Complete the gaps in the advice and useful expressions given using words from the box below. Use each
word once only. There are two words you do not need to use.
apologize choosing closed complaints enquire luggage

maintain name offer open positive staying
Remember to smile, 1_______________ eye contact and address the guest(s) by

Greet the guest
2
_______________. Use expressions such as:
• Good morning, Ms Bosman. How may I help you?
• May I have your name, please? (Ask for their name, not room number.)
3
_______________ You might want to ask, for example:
about their stay
• How was your stay with us? (Use 4_______________ questions to give the
opportunity for comments.)
• I’m glad to hear it. (This is said after a 5_______________ comment.)
Deal with any For example:

6
_______________
• I do 7_______________ about that, Ms Bosman.
• I’ll print a new folio/bill for you.
8
_______________ You might want to ask, for example:
assistance
• Would you like me to book a taxi for you?
• Do you need any assistance with your 9_______________?
Thank the guest For example:
• Thank you for 10_______________ with us, Ms Bosman.
/ 10
TOTAL / 40
3
TEST A
1 has just left / 2 ever stayed / 3 has never / 4 haven’t / 5 broken / 6 ever been / 7 ’ve /
8 already / 9 for / 10 ever gone / 11 just / 12 since / 13 lost / 14 yet / 15 been

1 i / 2 l / 3 j / 4 n / 5 m / 6 k / 7 b / 8 d / 9 a / 10 e / 11 g / 12 f / 13 o / 14 c / 15 h

1 maintain / 2 name / 3 Enquire / 4 open / 5 positive / 6 complaints / 7 apologize /
8 Offer / 9 luggage / 10 staying

TEST B
1 ’ve / 2 has just left / 3 ever stayed / 4 already / 5 haven’t / 6 broken / 7 ever been / 8 has never /
9 been / 10 for / 11 ever gone / 12 just / 13 since / 14 lost / 15 yet

1 a / 2 i / 3 l / 4 f / 5 n / 6 m / 7 c / 8 b / 9 d / 10 j / 11 e / 12 h / 13 g / 14 o / 15 k

1 Greet / 2 smile / 3 address / 4 stay / 5 comment / 6 Deal / 7 apologize / 8 assistance / 9 book /
10 Thank

Name ________ Class __________

1 We [’re / ’ve] booked a villa in Provence for a week.
2 The train for Waterloo [has just left / just has left] the platform.
3 Have you [stayed ever / ever stayed] in a five star hotel?
4 I’ve [already / yet] spoken to the airline and cancelled the tickets.
5 I’m sorry your tickets [haven’t / hasn’t] arrived. I’ll send you a replacement set now.
6 Sorry Paul but we’re going to be late. Our car’s [broke / broken] down.
7 Have you [ever been / gone ever] to one of the large theme parks in America?
8 Liane [never has / has never] travelled by plane before.
9 This has [gone / been] the best holiday ever!
10 They’ve stayed at the same hotel every summer [since / for] the last ten years.
11 Has your sister [ever gone / gone yet] anyone on her own?
12 I’ve [just / never] started my course in Hotel Management and Catering.
13 Stephan has lived in Merida [since / for] he was a child.
14 Have you ever [losed / lost] your luggage when travelling?
15 They haven’t arrived [yet / since] but I’m sure they’ll be here soon.
/ 15
1
a) fittings b) balance c) disinfectants d) dust e) refurbished
f) budget g) dustpan h) added i) linen j) detergents
k) hangers l) design m) charge n) extension o) restoration
1 New fixtures and ____ have been installed in all the bathrooms.
2 Please take fresh bed ____ to room 215.
3 One of the things we found attractive about the hotel was its stylish ____.
4 The estimated ____ for the project is £2 million.
5 A(n) ____ has been built to make room for the larger lifts we are going to have installed.
6 Could you tell me what this ____ is here for £25?
7 We use a special range of ____ to clean the bathrooms in our hotel.
8 So the _____ due is now £699.75?
9 The housekeepers always change the bedding before they ____ and vacuum the rooms.
10 What ____ do you use when doing the laundry?
11 When is this suite being ____?
12 How many new rooms have been ____ as part of the restoration project?
13 The last time I saw Marie she was going into room 52 with a ____ and brush.
14 A lot of money has been spent on the ____ of the old hall but we know it will look amazing when it
opens to the public.
15 Excuse me. It is possible to have a few extra clothes ____?
/ 15
2
Complete the gaps in the advice and useful expressions given using words from the box below. Use each
word once only. There are two words you do not need to use.
apologize address assistance book choosing closed

comment deal greet smile stay thank
1 Remember to 2_______________, maintain eye contact and 3_______________

_______________ the
the guest(s) by name. Use expressions such as:
guest
• Good morning, Ms Bosman. How may I help you?
• May I have your name, please? (Ask for their name, not room number.)
Enquire about their You might want to ask, for example:

stay
• How was your 4_______________ with us? (Use open questions to give the
opportunity for comments)
• I’m glad to hear it. (This is said after a positive 5_______________.)
6
_______________ with For example:
any complaints
I do 7_______________ about that, Ms Bosman.
I’ll print a new folio/bill for you.
Offer 8_______________ You might want to ask, for example:
• Would you like me to 9_______________ a taxi for you?
• Do you need any assistance with your luggage?
10
_______________ the For example:
guest
• Thank you for staying with us, Ms Bosman.
/ 10
TOTAL / 40
3
Name ________ Class __________
Answer all 40 questions.
GRAMMAR: FIRST CONDITIONAL

1 If you tell me when you want to leave, I [organize / ’ll organize] a taxi for you.
2 You [are allowed / won’t be allowed] on the flight if you don’t calm down.
3 Will I get a discount if I [book / will book] on more than one tour?
4 If the cost of fuel rises, we [have / ’ll have] to increase the price of our flights.
5 Will you tell me [when / if] my flight is delayed?
6 If a guest has a bad experience, they [probably will / will probably] tell more people about it than if they
have a good one.
7 Our flight won’t take off if this heavy snow [will continue / continues].
8 More people [will choose / choose] domestic holidays if outbound flights become expensive.
9 If our first flight is late landing, we [probably won’t / won’t probably] manage to get our transfer.
10 We offer a special room rate if [it will be / it’s] a family booking.
11 Will you complete a feedback form for us when you [have / ’ll have] a minute?
12 If you [will be / are] hard-working and customer-focused, you will do well in the tourism industry.
13 Will you send me a receipt when my payment [goes / will go] through?
14 We [get / ’ll get] more bookings if we advertise our latest offer on TV.
/ 14
1
VOCABULARY: MARKETING
Complete the sentences with an appropriate word. You have the first letter of each word to help you.
1 Young people are often the target of advertising c_______________ for electronic products like mobile
phones.
2 How much money are we going to spend on a_______________ our products this year?
3 If we want to d_______________ our product internationally, we’ll have to find a suitable channel of
distribution.
4 We shouldn’t spend money on product design before we have r_______________ the market.
5 My cousin Luca studies m_______________ too. Which year of the course are you in?
6 Great news! Our new s_______________ have just called to say they’re now going to invest $500,000.
7 If we p_______________ our product on the internet, it’ll be more effective than putting an advert in a
newspaper.
8 Have you decided how you are going to m_______________ your new service yet?
9 Market r_______________ suggests less people are travelling abroad for their holidays.
10 We learnt today that p_______________ is all about creating interest through advertising.
11 How can we effectively c________________ with potential customers if our website is down?
12 I think i_______________ maps will soon become an important form of media for marketing tourism
products and services.
/ 12
2
PROFESSIONAL SKILLS: NEGOTIATING
Complete the gaps in the useful expressions using words from the box. Use each word once only.
accept agreement building charge concession discount finished

give pay possibilities reacting reserved sound vacation
• Sorry, this area is 1_______________ for guests only.

Saying ‘no’
• Sorry, no. This area is for loungers only.
• 1000 pesos for the room? Sorry, but the special offer 2_______________ last
Sunday.
3
_______________ • Wait a minute. Perhaps I can give you a special offer.
to someone walking
• Listen, I’m sure we can come to an 4_______________.
away
• Before you go, take a look at thee souvenirs – they’re half price.
Talking about • If there are four of you, you’ll have to 6_______________ for two umbrellas.
5
_______________
• If you want four loungers, you’ll need two umbrellas.
• If you don’t have pesos, we’ll 7_______________ dollars.
Offering a • Four loungers for the price of three, and I won’t 9_______________ for the second
8
_______________ umbrella.
• I can give you a 20% 10_______________.
• If you tell your friends about our restaurant, we’ll give them a 10% discount.
Asking for a • So that’s only 300 pesos. How does that 11_______________?
response
• What if I 12_______________ it to you for 300 pesos?
13
_______________ • I’ll make you a special deal because you’re from the Hotel Botran.
relationships
• Enjoy your holiday / stay / 14_______________!
/ 14
TOTAL / 40
3
TEST A
1 ’ll organize / 2 won’t be allowed / 3 book / 4 ’ll have / 5 if / 6 will probably / 7 continues /
8 will choose / 9 probably won’t / 10 it’s / 11 have / 12 are / 13 goes / 14 ’ll get
1 campaigns / 2 advertising / 3 distribute / 4 researched / 5 marketing / 6 sponsors / 7 promote /
8 market / 9 research / 10 promotion / 11 communicate / 12 interactive

1 reserved / 2 finished / 3 Reacting / 4 agreement / 5 possibilities / 6 pay / 7 accept / 8 concession /
9 charge / 10 discount / 11 sound / 12 give / 13 Building / 14 vacation

TEST B
1 ’ll have / 2 if / 3 ’ll organize / 4 continues / 5 won’t be allowed / 6 book / 7 will probably / 8 have /
9 will choose / 10 ’ll get / 11 probably won’t / 12 it’s / 13 are / 14 goes
1 marketing / 2 campaigns / 3 advertising / 4 distribute / 5 researched / 6 promote / 7 sponsors /
8 interactive / 9 market / 10 research / 11 promotion / 12 communicate

1 finished / 2 reserved / 3 Reacting / 4 agreement / 5 possibilities / 6 accept / 7 pay / 8 concession /
9 discount / 10 charge / 11 give / 12 sound / 13 Building / 14 vacation

Name ________ Class __________
Answer all 40 questions.

1 If the cost of fuel rises, we [have / ’ll have] to increase the price of our flights.
2 Will you tell me [when / if] my flight is delayed?
3 If you tell me when you want to leave, I [organize / ’ll organize] a taxi for you.
4 Our flight won’t take off if this heavy snow [will continue / continues].
5 You [are allowed / won’t be allowed] on the flight if you don’t calm down.
6 Will I get a discount if I [book / will book] on more than one tour?
7 If a guest has a bad experience, they [probably will / will probably] tell more people about it than if they
have a good one.
8 Will you complete a feedback form for us when you [have / ’ll have] a minute?
9 More people [will choose / choose] domestic holidays if outbound flights become expensive.
10 We [get / ’ll get] more bookings if we advertise our latest offer on TV.
11 If our first flight is late landing, we [probably won’t / won’t probably] manage to get our transfer.
12 We offer a special room rate if [it will be / it’s] a family booking.
13 If you [will be / are] hard-working and customer-focused, you will do well in the tourism industry.
14 Will you send me a receipt when my payment [goes / will go] through?
/ 14
1
Complete the sentences with an appropriate word. You have the first letter of each word to help you.
1 My cousin Luca studies m_______________ too. Which year of the course are you in?
2 Young people are often the target of advertising c_______________ for electronic products like mobile
phones.
3 How much money are we going to spend on a_______________ our products this year?
4 If we want to d_______________ our product internationally, we’ll have to find a suitable channel of
distribution.
5 We shouldn’t spend money on product design before we have r_______________ the market.
6 If we p_______________ our product on the internet, it’ll be more effective than putting an advert in a
newspaper.
7 Great news! Our new s_______________ have just called to say they’re now going to invest $500,000.
8 I think i_______________ maps will soon become an important form of media for marketing tourism
products and services.
9 Have you decided how you are going to m_______________ your new service yet?
10 Market r_______________ suggests less people are travelling abroad for their holidays.
11 We learnt today that p_______________ is all about creating interest through advertising.
12 How can we effectively c________________ with potential customers if our website is down?
/ 12
2
Complete the gaps in the useful expressions using words from the box. Use each word once only.
accept agreement building charge concession discount finished

give pay possibilities reacting reserved sound vacation
Saying ‘no’ • Sorry, no. This area is for loungers only.
• 1000 pesos for the room? Sorry, but the special offer 1_______________ last
Sunday.
• Sorry, this area is 2_______________ for guests only.
3
_______________ to • Wait a minute. Perhaps I can give you a special offer.
someone walking
• Listen, I’m sure we can come to an 4_______________.
away
• Before you go, take a look at thee souvenirs – they’re half price.
Talking about • If you don’t have pesos, we’ll 6_______________ dollars.

5
_______________
• If there are four of you, you’ll have to 7_______________ for two umbrellas.
• If you want four loungers, you’ll need two umbrellas.
Offering a • I can give you a 20% 9_______________.

8
_______________
• If you tell your friends about our restaurant, we’ll give them a 10% discount.
• Four loungers for the price of three, and I won’t 10_______________ for the
second umbrella.
Asking for a • What if I 11_______________ it to you for 300 pesos?

response
• So that’s only 300 pesos. How does that 12_______________?
13
_______________ • I’ll make you a special deal because you’re from the Hotel Botran.
relationships
• Enjoy your holiday / stay / 14_______________!
/ 14
TOTAL / 40
3
Name ________ Class __________
End of Level Test B

Listen to three conversations between airline staff and passengers. Decide if these statements are true
(T) or false (F).
Conversation 1
1 The flight attendant asks the passengers to put their seat belts on. T/F
2 The big noisy group of people aren’t disturbing other passengers. T/F
3 Passengers are not allowed to use the toilet because the plane is about to take off. T/F
4 The flight attendant says she hopes the passengers have fun in Madrid. T/F
Conversation 2
5 The flight attendant tells passengers they must return to their seats and wear their seat belts. T/F
6 The pilot informs passengers that turbulence is nothing to be worried about. T/F
7 The announcement tells cabin crew to sit down. T/F
8 The flight attendant tells the worried passenger that the turbulence won’t last long. T/F
9 The passenger asks when they will be able to have something to eat and drink. T/F
Conversation 3
10 The flight attendant tells the passenger to check their suitcase in at the boarding gate. T/F
11 It’s a full flight and so there are strict baggage allowances. T/F
12 The passenger doesn’t want to pay a charge of €50. T/F
13 There is a fee of €30 at check-in but it rises at the boarding gate. T/F
14 The flight attendant suggests the passenger sends any complaints via their website. T/F
15 The passenger demands to speak to the flight attendant’s supervisor immediately. T/F
/ 15
1
VOCABULARY
There are three words you do not need to use.
a) restore b) bill c) steak d) discount e) disappointing
f) request g) commercial h) temporary i) departure j) demanding
k) wheelchair l) feedback m) segments n) delay o) valley
1 Please could you complete one of our _____ forms and tell us what you liked about the hotel.
2 How would you like your _____ cooked? Medium or rare?
3 You know it’s going to cost a lot of money to _____ this place. What is your budget?
4 Have you seen the new TV _____ for Nordica Cruises?
5 In the summer, the hotel hires _____ staff to cover the busiest times.
6 Excuse me, did you _____ an extra set of towels for your room?
7 After you get through customs, you’ll see the sign for the _____ lounge.
8 We apologize for the _____ and will tell you as soon as we know when the flight will take off.
9 At the meeting we discussed the different market _____ and chose the one we wanted to focus on.
10 All the rooms at the front of the hotel have a spectacular view of the _____.
11 The _____ for the meal included a 15% tip.
12 The hotel didn’t look anything like the picture in the brochure. It was really _____.
/ 12
2
VOCABULARY
Complete the sentences using the appropriate forms of the missing words. The first letter of each word
has been given to help you.
1 Please check the airport’s website if you are unsure about what food or drink you can bring through the
s_______________ checkpoint.
2 We are looking for someone with at least five years e_______________ in hotel management.
3 My brother is training to be an air traffic c_______________. He is currently studying at the Aviation

Training College.
4 Have you ever used a b_______________ organized through a hotel? I’m not sure we want to leave our
children with a total stranger.
5 They promoted their latest holiday e_______________ using brightly-coloured and informative flyers.
6 Chico loves s_______________ and always orders king prawns or mussels when he sees them on the
menu.
7 So, do you think you could d_______________ with difficult passengers easily?
8 Dave won a luxury cruise in a competition. The cruise company thought his 15-word s_______________
was really memorable and perfect for their next advertising campaign.
/8
GRAMMAR
Read the text on the Undersea Restaurant and complete the gaps by underlining the correct answer.
There is a 0[uniquely / unique] restaurant on the island of Rangalifinolhu in 1[– / the] Maldives. It is an
undersea restaurant 2[built / builded] 5 metres below the sea level of the Indian Ocean. If you 3[love / are
loving] the sea, you 4[enjoy / will enjoy] the experience of eating at the Ithaa Undersea Restaurant. This glass-
roofed restaurant 5[is giving / gives] diners a 180-degree view of the reef 6[above / below] them. As you eat
you 7[can watch / watch] the local marine life swimming around you. You 8[must / may] even see a shark.
Since it 9[opened / was opening] at the Conrad Maldives Hotel, the undersea restaurant has gained popularity
and as a result, the hotel 10[has built recently / has recently built] a new suite where guests can sleep. This suite
is also underwater and 11[shares / is sharing] the same views as the restaurant. Any guest who 12[is booking /
books] this suite, will enjoy 13[an / a] unique dinner and breakfast 14[experience / experienced] and will have
one of 15[the most unusual / more unusual] views of the Indian Ocean – from underwater.
/ 15
3
GRAMMAR
1 What table decorations _____ we purchase?

a) might b) should c) may d) have to
2 _____ their flight _____?
a) Has ... yet landed b) Have ... landed yet c) Did ... land yet d) Has ... landed yet
3 _____ your travel details today.
a) I arrange b) I’m arranging c) I go to arrange d) I will going to
4 How _____ money would you like to change?
a) many b) any c) much d) a lot of
5 If you enjoy water sports, _____ this resort.
a) you love b) you are loving c) you’ll love d) you will loving
6 Guests _____ provide details of any special diet needs when booking their tickets.
a) shouldn’t b) could c) must d) are allowed to
7 ______ is the name of the restaurant you ate in late night?
a) Where b) Why c) Which d) What
8 Vicky always _____ visiting historic sites of interest when on holiday.
a) is loving b) will love c) has loved d) loves
9 If you need _____ more information, please get in touch.
a) much b) any c) many d) lot
10 I’m so sorry you _____ your flight. Shall I help you find another one?
a) missed b) are missing c) will miss d) should miss
11 When _____ the hotel restoration completed? It looks fantastic!
a) was b) were c) did d) has
12 _____ you tell me when the pool is open, please?
a) Can b) Shall c) May d) Must
13 _____ your first name, please?
a) How spell b) How is spelt c) How do you spell d) How are you spelling
14 _____ take tomorrow off from work?
a) Can you to b) Could you to c) Do you must d) Are you allowed to
15 The resort wasn’t _____ we expected.
a) the busiest b) as busy as c) as busier than d) the busier as
16 We _____ allocate twenty rooms to your group.
a) are going to b) go to c) did d) have
/ 16
4
READING
Read the text on cruises and decide if the following statements are true (T) or false (F).
1 All costs are included in the price when you go on a cruise. T/F
2 There are plenty of onshore activities to enjoy, for example swimming or going to the gym. T/F
3 Cruises provide a safe environment for families. T/F
4 If you are an active person, there is plenty to keep you occupied onboard. . T/F
5 You can relax knowing your children are playing in a safe environment. T/F
6 Many people enjoy going on cruises because they like having time alone. T/F
7 A downside of cruises is that the food available is limited. T/F
8 If you go on a cruise, you might end up spending a day somewhere completely different. T/F
/8
Sail away on your holiday

Going on a cruise has become a popular option among holiday makers and we’re here to investigate why.
Naturally, every type of transport or holiday has good and bad points but the beauty of going on a cruise is
that most of the holiday is actually included in the total cost. So, what do you get for your money? Well, your
cruise will include all meals, onboard entertainment and there will be a range of onboard activities for you to
enjoy such as: spas, cinemas, shops, gyms and pools.
Once you’re on the ship you will only need to unpack once although you will visit many places. Being in a
self-contained environment will make your trip easier, especially if you have children: you can’t get lost, there
is a lot to do and you have a range of facilities around you so you can relax while your children play
supervised games, etc.
Every day you will travel from one port to another and you will never have to worry about where you are
going or where you are staying. All you have to do each morning is wake up and get ready to explore the next
destination.
Many people enjoy the cruise experience because they also get to make friends during their trip. After all, you
are with the same people, although you are free to be alone when you choose. Mealtimes are the perfect
opportunity to meet others and you’ll never get bored with the choice and quantity of food available.
Remember, there are no limits to what you can eat.
Basically, cruises offer a safe, relaxed environment where everything you need is at hand. They include your
main costs and also give you the chance to visit foreign destinations without worrying about hotels, taxis, etc.
For families they are ideal and offer a range of activities for children of all ages at no extra cost. But for any
age group, it is clear that cruises offer a good deal and allow you the opportunity to go on day trips to places
you might not otherwise go.
5
WRITING
Complete the letter with words or phrases from the box.
asset at the moment contribution detail drive forward in addition interest

knowledge leadership recommendations resources skills working yours
Director of Human 0___Resources___
Hercules Tours
Dear Sir / Madam,
Are you looking for an experienced tour guide with excellent communication 1_______________ who speaks
three languages? I am writing to your tour company because I am very interested in being part of your
company. I have read many positive 2_______________ for your excellent tours and I feel that I could make a
significant 3_______________ to your team.
4
_______________, I am studying for a postgraduate diploma in Tourism at the University of Rome. I have
two years’ experience of 5_______________ as a tour guide for local school groups. I also have a degree in
History and specialist 6_______________ of Rome and Italy’s historic sites. I attach a copy of my CV for
your 7_______________.
I believe I will be a valuable 8_______________ to your company because communication and organizational
skills are my main strengths. My tutor says I am always enthusiastic and have good 9_______________ skills.
As you will see from my CV, I can 10_______________ and speak both Italian and English fluently.
11
_______________, I am currently learning Spanish.
Please do not hesitate to contact me regarding a possible interview if you would like to discuss my experience
in more 12_______________.
I look 13_______________ to hearing from you.
14
_______________ faithfully,
Claudio Cardosi
Claudio Cardosi
/ 14
6
PROFESSIONAL SKILLS
1 I’m very sorry your request was not _____.

a) recorded b) booked c) refunded
2 I’ll _____ your bag in another compartment.

a) put b) putting c) to put
3 I have many _____ skills from previous position.

a) moveable b) transferring c) transferable
4 I’ll make you a special _____ because you’re from the Hotel Cozma.
a) deal b) discount c) voucher
5 You could _____ the lamb without the sauce.

a) detail b) order c) promote
6 Can I check the booking? That’s two _____ for ‘The Lion King’ at 7 p.m. on 10 April at the Theatre
Royal. Is that right?
a) seat b) tickets c) stays
7 Do you need _____ with your luggage?

a) assistant b) assistance c) assistants
8 I’m glad to hear you enjoyed your _____. Here’s your receipt.
a) room b) journey c) stay
9 Right. You can buy the _____ from the driver on the bus, or the ticket seller on Queen Street.
a) discounts b) vouchers c) tickets
10 Listen, I’m sure we can come to a(n) _____.

a) decision b) agreement c) assistance
11 Well, if there are no more questions, please feel free to take a copy of our _____ and my card.
a) brochure b) slogan c) advertising
12 Sure, go _____ and take some photos but no flash please.

a) right b) ahead c) to
/ 12
TOTAL / 100
7
End of Level Test Audio Script
Track 8.5
1
F = Flight attendant, P1 = Passenger 1, P2 = Passenger 2
F Hello guys, is everything all right? Are you enjoying the flight?
P1 Yeah, sure. We’re having a great time.
F That’s good. Listen, could you keep the noise down a bit?
P2 Why? Who’s complaining?
F It’s just that you are a big group and you’re making a lot of noise. We can hear you all over the
plane. It might disturb the other passengers.
P1 OK. Guys, guys keep it down a bit. Can I use the toilet?
F I’m afraid the fasten seat belt sign is on now. You see, we’re descending into Madrid soon.
P1 Oh dear, it’s just that I’m a bit desperate.
F It won’t be long before we land.
P1 Right well then, I’ll just have to wait.
F Thank you. Enjoy yourselves in Madrid.
2
F = Flight attendant, A = Announcement, P = Passenger
P Oh, what’s that? What’s that? What’s happening? Why’s the plane shaking like that? What’s
that noise?
A Ladies and gentlemen, the pilot has switched on the ‘fasten seat belt’ sign. Please return to
your seats and fasten your seat belts until the sign is switched off.
P Excuse me ... Excuse me, what’s happening?
F We’re just passing through an area of turbulence. Don’t worry, it’s perfectly normal.
A Cabin crew, please take your seats.
P Oh, no! Oh no, we’re all going to die!
F Please rest assured everything is fine. The turbulence will be over in a few minutes. In the
meantime, just remain seated with your seat belt fastened. We’ll continue the food and drink
service when the ‘fasten seat belt’ sign is switched off.

3
F = Flight attendant, P = Passenger
F Please have your passport and boarding passes ready for ... Excuse me, sir. I’m afraid that
suitcase is too big to take on board.
P What?
F I’m sorry, that suitcase is too big to take on board as hand baggage.
P But I always take this bag on the plane.
F I’m afraid we have a full flight today and we have to be strict about the allowance.
P Don’t be ridiculous.
F I’m sorry but we’ll have to check your bag in here at the boarding gate.
P Well, I’m not at all happy about this.
F That will be €45, please.
P What? No way! I don’t believe this! You’re going to charge me?
F Yes, there is a charge.
P But my ticket only me cost €60. This is totally unacceptable. You people, you overcharge, you
lie, you ...
F Look, the airline’s regulations are very clear – if you don't pay to check in your baggage online,
you have to pay a fee of €30 at check-in. And at the boarding gate it increases to €45. Right?
P This is outrageous! I’m going to complain about this.
F Yes, sir. Please stop shouting at me – it doesn’t help. You can send any comments and
complaints via our web page. Thank you.
P I want to speak to your supervisor right now.

Name ________ Class __________
End of Level Test A

Listen to three conversations between airline staff and passengers. Decide if these statements are true
(T) or false (F).
Conversation 1
1 The flight attendant asks the passengers to be a bit quieter. T/F
2 The big noisy group of people are disturbing other passengers. T/F
3 Passengers are not allowed to use the toilet because the plane is about to land. T/F
4 The flight attendant says she hopes the passengers have fun in Milan. T/F
Conversation 2
5 The flight attendant tells passengers they must return to their seats and wear their seat belts. T/F
6 The flight attendant informs passengers that turbulence is nothing to be worried about. T/F
7 The announcement tells cabin crew to remain standing. T/F
8 The flight attendant tells the worried passenger that the turbulence won’t last long. T/F
9 The passenger asks when they will be able to have something to eat and drink. T/F
Conversation 3
10 The flight attendant tells the passenger to take their suitcase on board. T/F
11 It’s a full flight and so the baggage allowances are strict. T/F
12 The passenger doesn’t want to pay a charge of €45 and gets angry. T/F
13 There is a fee of €30 at check-in but it rises at the boarding gate. T/F
14 The flight attendant asks the passenger to stop complaining. T/F
15 The passenger demands to speak to the pilot immediately. T/F
/ 15
1
GRAMMAR
1 _____ their flight _____?
a) Has ... yet landed b) Have ... landed yet c) Did ... land yet d) Has ... landed yet
2 _____ your travel details today.
a) I arrange b) I’m arranging c) I go to arrange d) I will going to
3 How _____ money would you like to change?
a) many b) any c) much d) a lot of
4 What table decorations _____ we purchase?
a) might b) should c) may d) have to
5 We _____ allocate 20 rooms to your group.
a) are going to b) go to c) did d) have
6 If you enjoy water sports, _____ this resort.
a) you love b) you are loving c) you’ll love d) you will loving
7 Vicky always _____ visiting historic sites of interest when on holiday.
a) is loving b) will love c) has loved d) loves
8 If you need _____ more information, please get in touch.
a) much b) any c) many d) lot
9 ______ is the name of the restaurant you ate in late night?
a) Where b) Why c) Which d) What
10 When _____ the hotel restoration completed? It looks fantastic!
a) was b) were c) did d) has
11 _____ you tell me when the pool is open, please?
a) Can b) Shall c) May d) Must
12 _____ your first name, please?
a) How spell b) How is spelt c) How do you spell d) How are you spelling
13 _____ take tomorrow off from work?
a) Can you to b) Could you to c) Do you must d) Are you allowed to
14 The resort wasn’t _____ we expected.
a) the busiest b) as busy as c) as busier than d) the busier as
15 I’m so sorry you _____ your flight. Shall I help you find another one?
a) missed b) are missing c) will miss d) should miss
16 Guests _____ provide details of any special diet needs when booking their tickets.
a) shouldn’t b) could c) must d) are allowed to
/ 16
2
GRAMMAR
Read the text on the Undersea Restaurant and complete the gaps by underlining the correct answer.
There is a 0[uniquely / unique] restaurant on the island of Rangalifinolhu in the Maldives. It is 1[a / an]
undersea restaurant and is 5 metres below the sea level of the Indian Ocean. If you 2[are liking / like] the sea,
you 3[will love / love] the experience of eating at the Ithaa Undersea Restaurant. Here, you 4[must / can] enjoy
a 180-degree view of the vibrant 5[reef / valleys] and the 6[amazing / amazed] colours of its marine life. As
you eat, you 7[are allowed to / can] watch the fish and sharks swim around and above you.
Since it opened at the Conrad Maldives Hotel, the undersea restaurant 8[served / has served] local cuisine to
thousands of diners and has recently 9[builded / built] a new suite where guests 10[can sleep / are sleeping].
This suite is also under the water and 11[is having / has] the same view as the restaurant. When you 12[to book /
book] this suite, you 13[pay / are paying] for a unique dinner and breakfast 14[experienced / experience] and
you will most likely have one of 15[the best / the better] views of the Indian Ocean – from underwater.
/ 15
VOCABULARY
Complete the sentences using the appropriate forms of the missing words. The first letter of each word
has been given to help you.
1 We are looking for someone with at least five years e_______________ in hotel management.
2 My brother is training to be an air traffic c_______________. He is currently studying at the Aviation

Training College.
3 They promoted their latest holiday e_______________ using brightly-coloured and informative flyers.
4 Chico loves s_______________ and always orders king prawns or mussels when he sees them on the
menu.
5 So, do you think you could d_______________ with difficult passengers easily?
6 Dave won a luxury cruise in a competition. The cruise company thought his 15-word s_______________
was really memorable and perfect for their next advertising campaign.
7 Have you ever used a b_______________ organized through a hotel? I’m not sure we want to leave our
children with a total stranger.
8 Please check the airport’s website if you are unsure about what food or drink you can bring through the
s_______________ checkpoint.
/8
3
READING
Read the text on cruises and decide if the following statements are true (T) or false (F).
1 Cruises have always been a popular type of holiday. T/F
2 Dinner is not included in the cost of a cruise. T/F
3 There are plenty of activities to enjoy onboard, for example swimming or going to the gym. T/F
4 Going on a cruise takes the stress out of travelling. T/F
5 You might get lost if you go on a cruise. T/F
6 A lot of holiday makers like going on cruises as they enjoy making new friends. T/F
7 Cruises are not suitable for children. T/F
8 Cruises give you the opportunity to visit a number of destinations during one holiday. T/F
/8
Sail away on your holiday

Going on a cruise has become a popular option among holiday makers and we’re here to investigate why.
Naturally, every type of transport or holiday has good and bad points but the beauty of going on a cruise is
that most of the holiday is actually included in the total cost. So, what do you get for your money? Well, your
cruise will include all meals, onboard entertainment and there will be a range of onboard activities for you to
enjoy such as: spas, cinemas, shops, gyms and pools.
Once you’re on the ship you will only need to unpack once although you will visit many places. Being in a
self-contained environment will make your trip easier, especially if you have children: you can’t get lost, there
is a lot to do and you have a range of facilities around you so you can relax while your children play
supervised games, etc.
Every day you will travel from one port to another and you will never have to worry about where you are
going or where you are staying. All you have to do each morning is wake up and get ready to explore the next
destination.
Many people enjoy the cruise experience because they also get to make friends during their trip. After all, you
are with the same people, although you are free to be alone when you choose. Mealtimes are the perfect
opportunity to meet others and you’ll never get bored with the choice and quantity of food available.
Remember, there are no limits to what you can eat.
Basically, cruises offer a safe, relaxed environment where everything you need is at hand. They include your
main costs and also give you the chance to visit foreign destinations without worrying about hotels, taxis, etc.
For families they are ideal and offer a range of activities for children of all ages at no extra cost. But for any
age group, it is clear that cruises offer a good deal and allow you the opportunity to go on day trips to places
you might not otherwise go.
4
PROFESSIONAL SKILLS
1 I’ll _____ your bag in another compartment.

a) put b) putting c) to put
2 I have many _____ skills from previous position.

a) moveable b) transferring c) transferable
3 You could _____ the lamb without the sauce.

a) detail b) order c) promote
4 Can I check the booking? That’s two _____ for ‘The Lion King’ at 7 p.m. on 10 April at the Theatre
Royal. Is that right?
a) seat b) tickets c) stays
5 I’ll make you a special _____ because you’re from the Hotel Cozma.
a) deal b) discount c) voucher
6 I’m very sorry your request was not _____.

a) recorded b) booked c) refunded
7 I’m glad to hear you enjoyed your _____. Here’s your receipt.
a) room b) journey c) stay
8 Right. You can buy the _____ from the driver on the bus, or the ticket seller on Queen Street.
a) discounts b) vouchers c) tickets
9 Listen, I’m sure we can come to a(n) _____.

a) decision b) agreement c) assistance
10 Well, if there are no more questions, please feel free to take a copy of our _____ and my card.
a) brochure b) slogan c) advertising
11 Sure, go _____ and take some photos but no flash please.

a) right b) ahead c) to
12 Do you need _____ with your luggage?

a) assistant b) assistance c) assistants
/ 12
5
WRITING
Complete the letter with words from the box.
asset communication currently drive enthusiastic faithfully hearing interest

interested interview resources significant specialist studying working
Director of Human 0___Resources___
Hercules Tours
Dear Sir / Madam,
Are you looking for an experienced tour guide with excellent 1_______________ skills who speaks three
languages? I am writing to your tour company because I am very 2_______________ in being part of your
company. I have read many positive recommendations for your excellent tours and I feel that I could make a
3
_______________ contribution to your team.
At the moment, I am 4_______________ for a postgraduate diploma in Tourism at the University of Rome. I
have two years’ experience of 5_______________ as a tour guide for local school groups. I also have a degree
in History and 6_______________ knowledge of Rome and Italy’s historic sites. I attach a copy of my CV for
your 7_______________.
I believe I will be a valuable 8_______________ to your company because communication and organizational
skills are my main strengths. My tutor says I am always 9_______________ and have good leadership skills.
As you will see from my CV, I can 10_______________ and speak both Italian and English fluently. In
addition, I am 11_______________ learning Spanish.
Please do not hesitate to contact me regarding a possible 12_______________ if you would like to discuss my
Yours 14_______________,
Claudio Cardosi
Claudio Cardosi
/ 14
6
VOCABULARY
There are three words you do not need to use.
a) restore b) bill c) steak d) discount e) disappointing
f) request g) commercial h) temporary i) departure j) demanding
k) wheelchair l) feedback m) segments n) delay o) valley
1 How would you like your _____ cooked? Medium or rare?
2 You know it’s going to cost a lot of money to _____ this place. What is your budget?
3 In the summer, the hotel hires _____ staff to cover the busiest times.
4 Excuse me, did you _____ an extra set of towels for your room?
5 After you get through customs, you’ll see the sign for the _____ lounge.
6 At the meeting we discussed the different market _____ and chose the one we wanted to focus on.
7 Please could you complete one of our _____ forms and tell us what you liked about the hotel.
8 All the rooms at the front of the hotel have a spectacular view of the _____.
9 The _____ for the meal included a 15% tip.
10 The hotel didn’t look anything like the picture in the brochure. It was really _____.
11 Have you seen the new TV _____ for Nordica Cruises?
12 We apologize for the _____ and will tell you as soon as we know when the flight will take off.
/ 12
TOTAL / 100
7
End of Level Test Answer Key
TEST A
1 T / 2 F / 3 T / 4 F / 5 T / 6 T / 7 F / 8 T / 9 F / 10 F / 11 T / 12 T / 13 T / 14 F / 15 F
GRAMMAR
1 d / 2 b / 3 c / 4 b / 5 a / 6 c / 7 d / 8 b / 9 d / 10 a / 11 a / 12 c / 13 d / 14 b / 15 a / 16 c
GRAMMAR
1 an / 2 like / 3 will love / 4 can / 5 reef / 6 amazing / 7 can / 8 has served / 9 built / 10 can sleep /
11 has / 12 book / 13 are paying / 14 experience / 15 the best
VOCABULARY
1 experience / 2 controller / 3 event / 4 shellfish/seafood / 5 deal / 6 slogan / 7 babysitter / 8 security
READING
1F/2F/3T/4T/5F/6T/7F/8T
PROFESSIONAL SKILLS
1 a / 2 c / 3 b / 4 b / 5 a / 6 a / 7 c / 8 c / 9 b / 10 a / 11 b / 12 b
WRITING
1 communication / 2 interested / 3 significant / 4 studying / 5 working / 6 specialist / 7 interest /
8 asset / 9 enthusiastic / 10 drive / 11 currently / 12 interview / 13 hearing / 14 faithfully
VOCABULARY
1 c / 2 a / 3 h / 4 f / 5 i / 6 m / 7 l / 8 o / 9 b / 10 e / 11 g / 12 n

End of Level Test Answer Key
TEST B
1 F / 2 T / 3 F / 4 T / 5 T / 6 F / 7 T / 8 T / 9 F / 10 T / 11 T / 12 F / 13 T / 14 T / 15 T
VOCABULARY
1 l / 2 c / 3 a / 4 g / 5 h / 6 f / 7 i / 8 n / 9 m / 10 o / 11 b / 12 e
VOCABULARY
1 security / 2 experience / 3 controller / 4 babysitter / 5 event / 6 shellfish/seafood / 7 deal / 8 slogan
GRAMMAR
1 the / 2 built / 3 love / 4 will enjoy / 5 gives / 6 above / 7 can watch / 8 may / 9 opened /
10 has recently built / 11 shares / 12 books / 13 a / 14 experience / 15 the most unusual
GRAMMAR
1 b / 2 d / 3 b / 4 c / 5 c / 6 c / 7 d / 8 d / 9 b / 10 a / 11 a / 12 a / 13 c / 14 d / 15 b / 16 a
READING
1F/2F/3T/4T/5T/6F/7F/8T
WRITING
1 skills / 2 recommendations / 3 contribution / 4 At the moment / 5 working / 6 knowledge / 7 interest
/ 8 asset / 9 leadership / 10 drive / 11 In addition / 12 detail / 13 forward / 14 Yours
PROFESSIONAL SKILLS
1 a / 2 a / 3 c / 4 a / 5 b / 6 b / 7 b / 8 c / 9 c / 10 b / 11 a / 12 b

English For International Tourism Pre-Intermediate Test Bank

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END OF LEVEL TEST

English for International Tourism Pre-intermediate

Complete the sentences. Choose a), b), c) or d).

0 Pablo __b__ Italian. He’s from Milan.

1 Alex is from Russia. He is _____.

a) Rusian b) Russian c) Russan d) Russish

2 We _____ from America. We are from Australia.

3 Excuse me. Where _____ you from?

4 Are _____ parents from Berlin?

a) you b) your c) I d) mine

5 Jane is 21 and _____ brother is 19.

a) their b) our c) her d) my

a) Our b) His c) Here d) Their

7 Her mother is _____ journalist and her father is a Maths teacher.

8 John’s uncle is _____ engineer.

9 His sister is single, she _____ married.

a) are b) aren’t c) is d) isn’t

10 My grandparents _____ unemployed, they are retired.

a) is b) are c) aren’t d) isn’t

PHOTOCOPIABLE © 2013 Pearson

a) am b) ’m not c) isn’t d) aren’t

12 He _____ a new job and starts on Monday.

a) have b) has c) take d) takes

13 They _____ to the cinema on Fridays.

a) go b) goes c) make d) makes

14 When do you ______ work?

a) get up b) walk c) finish d) open

15 _____ you ______ at the airport?

16 _____ Bill ______ lunch with you?

17 Where _____ you _____ on holiday?

a) does ... go b) does ... goes c) do ... go d) do ... goes

18 Are _____ your magazines on the table here?

a) this b) that c) these d) those

19 How much is _____ laptop? The one next to the printer.

a) those b) these c) this d) that

20 We sometimes go to the beach _____ Sundays.

21 _____ you _____ Spanish?

22 Chen _____ a plane but he can drive a car.

a) can fly b) can flies c) can’t fly d) can’t flies

23 _____ outside the hotel at seven o’clock.

a) Let meets b) Let meet c) Let’s meets d) Let’s meet

PHOTOCOPIABLE © 2013 Pearson

a) aren’t ... go b) don’t ... go c) isn’t ... goes d) does ... go

25 How _____ do you drink a day?

a) much coffee b) many coffee c) much coffees d) any coffees

26 Do you have _____, please?

a) many bread b) much bread c) any bread d) many breads

27 I want _____ apples and a melon, please.

a) any b) some c) much d) an

28 How _____ do you have?

a) much childs b) many childs c) many children d) much childs

29 Sorry, but I haven’t got _____ orange juice.

a) many b) some c) a d) any

31 This isn’t for _____, it’s for my grandparents.

a) ours b) our c) us d) their

32 I _____ a ham and cheese sandwich, please.

a) ’m like b) ’ve like c) isn’t like d) ’d like

33 _____ 110 rooms in the Hotel Asturial.

a) There is b) There are c) Has got d) Does have

34 _____ any Italian restaurants in your city?

a) Is there b) Have there c) Has there d) Are there

35 There _____ towels in the bathroom.

0 Pablo b Italian. He’s from Milan.

15 _ you __ at the airport?

16 _ Bill __ lunch with you?

17 Where _ you _ on holiday?

21 _ you _ Spanish?

45 __ you _ the excursion yesterday?

59 What __ they _? It looks really interesting.

71 _ you _ call for a taxi or shall we walk?

75 _ you _ on a long-haul flight before?