Professional Documents
Culture Documents
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CONTENTS Vil
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VIII CONTENTS
”1
?』
p4
12 MANAGE ON-SITE EVENT OPERATIONS
7ι 气ι
一
气Jι 「
7ι 气二叮|气二「
In t 「oduction
4 万’’’
, 2J3J2J2J
Finalise event prepa 「ations
Ove 「see event set-up
Jι
Manito 「 event operation
』「气丘气,ι
Dro
Ove 「see event breakdown
Evaluate ope 「ational success of the event
nd 2J
哼f
20 OBTAIN AND MANAGE SPONSORSHIP
8999
nO
一
Int 「oduction
气3
斗
Determine sponso 「ship 「equi 「ements and opportunities
l
气气
气二「 3
Sou 「 ce sponso 「ship
J
气二
Se 「vice sponso 「S
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X CONTENTS
Appendix 482
Glossary 495
Index 498
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GUIDE TO THE TE XT XI
.
UI e 。 e ex
As you read this text you will find a number of features in every
chapter to enhance your study of Event management and help you
understand how the theory is applied in the real world.
”
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concepts have been used in
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7i n F'ottJtude Vailey, Brisbane. A total or Ji3people 协:e:te arrested and char,伊d wun 1;.1 offc-nUIS
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XII GU IDE TO THE TEXT
summ
ht this chapter W警 h.rv-e reviewed the sta,因 ofevt!nl ,egistrallon. Hopefully. tht! key m 西部却e or th1r.
chapter is understood to be ·剧entioo to dela1r ,\n alhfele with the wronq tjmlng devic吼叫rad 旧le
without .a ctrt1ncatt a nev, dtiz制 giv@n the wrong 1nf0tmation 础。ut a 四remony - all ate e>campl缸
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。t u things tl\at can go wrong at lm-porrant limes ror event attend.ees-, 峙。pie t画n a忧。 arriYe lat毫
and t.e conru捉o.n~1咱 direction and ft!assurance, as qettrng around 细me ol the lar.911 ewents is Review you 「 understanding
confoondt咱 This. the role or an~ne wo,k1n9 at the pc:llnt of ,e91stratton 比 lo 1 provicie.a good ri,st
Impression and gwe cte矗r alrecttor,s and Instructions._
of the key chapter topics with
the Summary and Key terms
,t(eyterms recap.
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Trade 1how Atrade shOYI i, d四gned lo 叫I_ p’·odtiC也. mainly to rctai协主
CASE STUDY
引UOENT RAVE PARTY
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Oetem.ber ·and adve代ised It on Fatebook.'Thtee binds ilte时ed l阳 · \ hre阜·d~ party alld there w~
2ι·h阳f music. One you吨 girl describec3 ·,\ as 司 IMng hel~, although 衍hy $he stay回 Is unfilhomabte.
’ The dante are型 W剖 in a valley, and toge< a drinJc or v.ater "i。u 'bad to dimb a .steep hill. Even then,
th哩附ter was dirty alld brow~ The taJlets were so 阳r away,1旧t not时y bother回国 use lhem. The
Analyse in-depth Case
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1.'vc1s no med1日I help川12 orgaflisers c:lkin'I h刷e.~ ell.le . Th町 1ust viar陆id fu make a tast'.bua'. in context and ask you to
QUESTIONS make your own decisions.
1 明1at a,, so~ of the ttilngs,lttr1fcould go wrong, or ha\ie gone w'rong at $ill'll!ir e~·~,tls'l
l L{st lhr ,世 way$ ln ,vh比h the 01941n1set!>' a,rangement-s wete un回ti到actory.
3 L•~t 趴『ee ways in ,vti~· the 制萨nl could 阳ive Deen improved.
4 Thiiev啊t ,.,,~ described ro lhe iutllonll哼 as a C1Jltu,al t也tivat Do you thlJ1』 U1!S \ ~as atturatf 7
5 nie leg al (0111pl1ance l皇su囚。t sut~ an evenl 'will be <刷er~ . fn a late, chaple"r. ”。weve,,
l阳西:ugate! the canc~pt · 创'duty of 臼re' and summarisf! 归ur "!''回。rstεodi咱 of it
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GUIDE TO THE ONLINE RESOURCES XIII
. .
UI e 。 e onL1ne resources
MAPPING GRID
The Mapping grid is a simple grid that shows how the content of
this book relates to the units of competency needed to complete the
Diploma of Event Management SIT50316.
SOLUTIONS MANUAL
The Solutions manual provides detailed solutions to the questions at
the end of each chapter in the text.
POWERPOINT™ PRESENTATIONS
Use the chapter-by-chapter PowerPoint slides to enhance your
lecture presentations and handouts by reinforcing the key principles of
your subject.
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XIV GUIDE TO THE ONLINE RESOURCES
<l G[HGJ.Gl. ”.
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- …··
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xv
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XVI PREFACE
This text is closely aligned with the nationally recognized Diploma of Event Management.
Numerous pedagogical features are included including chapter openings (quotes from
the industry), examples and illustrations. The chapters include engagement activities for
discussion and debate. At the end of each chapter there are assessment activities requiring
understanding, application and analysis of case studies. Web linl<s to useful industry resources
will be valuable. A glossary of terms is included at the end of the bool<.
The final chapter covers the biggest challenges facing an event manage巳 that being
planning infrastructure and services for a council approved event. The Appendix provides a
summative assessment and guidelines from government and industry to guide readers. These
include the very helpful event planning guidelines provided by Geelong City Council, part
one being reproduced in the text with links to more detailed planning guidelines such as
traffic management also available online.
Guide to resources
References made to third party resources can be followed using weblinl<s provided.
Event planning guides (e.g. Geelong City Council) and exhibition manuals (e.g. Perth
Convention and Exhibition Centre) are available with permission.
The blog on wordpress provides currency: https://lynnvanderwagen.wordpress.com/
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XVII
Dr Lynn Van der Wagen is Head Teacher of Tourism and Events at TAFE NSW, Northern
Sydney. She coordinates the delivery of the Bachelor of Event and Tourism Management
(which is delivered in partnership with Canberra University). Lynn played a key role in the
team that trained the 100 000-strong worl<force for the 2000 Sydney Olympic Games. Her
enthusiasm for the mega-event evolved into roles with the Beijing Olympic Games, Shanghai
Expo and London Olympic Games.
Awarded a NSW Premier's Teacher Scholarship in 2014, Lynn conducted extensive
research in China (home of the world's largest trade exhibition, the Canton fair) and Singapore
in order to lool< at new trends, in particular the ICT sl<ills required by event managers of the
future.
Lauren White has extensive experience in corporate communications. She has a degree in
Communications from the University of Technology Sydney (UTS) and has managed public
relations campaigns which have included media events. She has volunteered for the Rugby
World Cup, experiencing the media component of that event. As trends in new media, social
networking and experiential marl<eting have important implications for event managers of
the future, the experience she brings is highly relevant in the new edition.
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XVIII
We would lil<e to thanl< the many people and organisations acknowledged throughout the
bool< who made invaluable contributions by providing case studies, diagrams, photographs
and discussion material. Several people provided professional support in the writing of this
bool<, including Ron Beeldman, Anitra Wall<er, Robyn Spencer, Lesley Guthrie, Warwicl<
Hamilton and Mil<e Hammond. Staging Connections has supplied several images and several
event and government organisations have provided information and illustrations.
This text is based on the Tourism, Travel and Hospitality Training Pacl<age, produced by
the Commonwealth Department of Education and Training. It comprises nationally endorsed
standards and qualifications for assessing and recognising people's sl<ills. In order to accurately
reflect the nationally agreed guidelines, a number of headings, paragraphs and lists from the
training pacl<age have been integrated into the text, and the author hereby acknowledges the
use of this copyright material.
The authors and Cengage Learning would also lil<e to thanl< the following reviewers for
their incisive and helpful feedbacl<:
• Leighanne Campbell - Prime Learning
• Patrea D'Antonio - Northern Sydney Institute of TAFE
• Julie Edwards - Sejumi Institute
• Jeremy Glover - Swinburne TAFE
• Eugene Gomes - Polytechnic West
• Paraic I(avanagh - North Coast Institute of TAFE
Isabell I(ormos - Gordon Institute of TAFE
• Paul Newburn - Evolution Hospitality Institute
• Peter Seabrool< - Northern Sydney Institute of TAFE
We would also lil<e to acl<nowledge Lynn Van der Wagen's Hospitality Management (third
edition), which has provided useful content for a number of chapters of this bool<.
It has been a pleasure worl<ing on this edition with the highly professional team at
Cengage. And to loyal readers, students everywhere, thanl< you for your feedbacl<. May all
your events be successful!
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OVERVIEW
This chapte 「 will p 「ovide an ave 「view of the event industry, cove 「 ing the scope of the many
different types of events. It will also highlight 「elationships with othe 「 secto 「s, such as tourism,
hospitality, sports, business and the community.
As the industry is so dynamic, it is essential to keep up to date with current and emerging
information, particularly in the areas of technology, laws ,「egulations and ethical issues. The
event industry evolves ve 「y quickly, and the focus of this chapter is on researching info 「 mation
and maintaining cu 「「ency.
LEARNING OBJECTIVES
On completion of this chapter, you will be able to:
O source a 门 d i 门 te 时「ele nt i 门 d 川ry information ide 门 tifying key p 「oducts and S川ices in
0 「der to assist with operational duties and enhance the quality of wo 「 k performance
O source and use compliance information - that is, laws and 「叩 lations that apply to
events - and ensu 「e that ethical issues are conside 「ed
O keep up to date with technologi 臼 I changes that impact on event plan ng and execution,
including online and virtual components
。 monito 「 current trends and issues and share this info 「m
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CHAPTER 1 SOURCE ANO USE INFORMATION ON THE EVENTS INDUSTRY 3
INTRODUCTION
Similar in many respects to California's
Coachella, Lost Paradise, held in NSW’S
Glenworth Valley, provides a wide variety of
experiences and offers on-site camping. It
is a new event - the first Lost Paradise was
held in 2015. Coachella, which was founded
in 1999, is reported to be one of the most
profitable music festivals in the United States
(Faughder, 2016). It features many genres of
music across several stages and also includes
art installations and sculptures. Coachella is
now so popular that the festival is held on
consecutive three-day weel<ends with the
same line-up.
The first Woodstock Festival was held in
1969 in New Yorl< State. It attracted nearly
500 000 people, causing massive traffic
jams across miles of highway. Only 200 000
people were expected. None of the required
infrastructure was in place and the muddy
Lost in Paradise
festival grounds were described as a disaster.
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4 EVENT SERVICES
These events illustrate the complexity of event planning, particularly when the site has
to be built from the ground up. The audience at all these types of events are generally very
tolerant of emerging operational problems, such as at Glastonbury in 2016, where the mud
was described as the worst ever at the event.
While events can have positive as well as negative social impacts, increasingly,
governments want to attract events to their States, Territories and other regions due to the
economic benefits associated with increased tourism. Getz and Page (2016b) point out that
event tourism as a concept was established only a few decades ago and they describe the
growth of event tourism since then as '叩ectacular:
Many charity events are sustainable from a social point of view; the Cancer Council's
Daffodil Day is one such example. Movember is a more recent Australian innovation started
by a group of men who agreed to grow a moustache for 30 days. This foundation raised
$579 million for research in its first ten years. Not many new charitable events achieve such
traction in a short period of time as there are many cause-related events competing for public
attention. All events, including fashion, music and fundraising events, are influenced by
contemporary trends and have to worl< hard to remain sustainable in the long term. Events
also play an important role in local communities, maintaining heritage, supporting schools,
providing entertainment, and l<eeping people connected.
〉←一>ω
ZO一
Watch the You Tube video at https://youtu.be/ 4MwJjiVh9bE O 「 search online for ’ Glastonbury
ωZω
mud ’. Investigate news a 「ticles on the topic of problems that occurred at the 2016 festival. What
一《←
we 「e the two biggest ope 「ational problems for the organisers of this popu l a 「 festival?
←×U
The aim of this bool< is to assist you in your training to become an event manager of the
highest calibre. Many of us have observed events, most of us have participated in events, but
few of us have managed events. As an event manager, you are there to do far more than just
observe, and you are definitely not there as a participant. You are there to ensure the smooth
running of the event, to minimise the risl<s and to maximise the enjoyment of the event
audience. The demands placed on an event manager are far greater than you would expect.
The career path for a successful event manager does not involve running a party which turns
into a riot, something that has happened on several occasions in Australia, involving police
and damage bills in the hundreds of thousands of dollars.
Many events carry a significant risl< to the safety of participants. Accidents and i时uries
sustained at soccer matches and music festivals, for example, are sometimes fatal. Concerns
for safety are paramount and risk assessment forms a major part of any event proposal.
Qualifications and experience in risk management, covering all facets of event organisation, are
essential for the modern event manager, as is the ability to identify all legal compliance issues.
Financial risl< is also an important concern of the event manageιEvents are generally
extremely expensive, with high expenditure required over a very short period of time, and
there are far higher levels of uncertainty about revenue and profit than there are in relation to
the average business.
In the case of voluntary and charitable events, of which there are many in every communit弘
the risl< is that the time invested by individuals will be wasted and their objectives will not be
achieved.
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CHAPTER 1 SOURCE AND USE INFORMATION ON THE EVENTS INDUSTRY 5
Finally, one of the most important things about an event is that it is often a highlight of a
person's life. This is not to be tal<en lightly. A significant birthday, a wedding or a christening is
so important to the main participants that nothing must go wrong. If something does go wrong,
it cannot always be easily rectified. A wedding at which the power fails due to overloading of
the electrical supply cannot be repeated. The offer to 'Come bacl< again at our expense' just
doesn't worl<! The event manager therefore carries overall responsibility for ensuring that the
event, however large or small, is a success, as there is often only one chance to get it right.
Based on what we have discussed so far, events are characterised by the following:
• They are often 'once in a lifetime' experiences for the participants.
They are generally expensive to stage.
• They usually tal<e place over a short time span.
• They require careful planning.
They often tal<e place once only. (However, many events are held annually, often at the
same time every year.)
• They carry a high level of risk, including financial and safety risl<.
There is often a lot at stal<e for those involved, including the event management team.
This last characteristic is crucial, since every performer, whether they are an athlete or
an entertainer, wants to deliver their best performance. The bride wants the day to be perfect
in every way. The marl<eting manager and the design team want the new product to be seen
in the best possible light. Consider for a moment how much easier it is to run a restaurant,
where you spread your risl< over a number of days and a number of customers, than it is to run
a one-off, big-budget product launch - particularly if the launch has 500 l<ey industry players
and the media in attendance, and is tal<ing place at a unique location with unusual demands
regarding logistics, lighting, sound and special effects.
Having pointed out the level of demand on the event manager and thus the possible
downside of the profession, it is important also to point out that the event industry is one in
which people (the event audience) tend to have the time of their lives. Mal<ing this possible
and sharing this with them is extremely gratifying. The worl< is demanding, exciting and
challenging, requiring a fine balance between tasl< management and people management.
The team needs to be both organised and flexible. Events
can be unpredictable and do require quick thinl<ing, based
on a sound l<nowledge of procedures and options. Decision
mal<ing is one of the most important sl<ills of the event
manage巳 and those with first-class analytical sl<ills are highly
sought after by most industries.
Professor Donald Getz and Stephen Page (2016a), well-
l<nown writers in the field of event management, define
special events from two perspectives, that of the customer
and that of the event manager, as follows:
A special event is a one-time or infrequently occurring
event outside normal programs or activities of the
sponsoring or organising body.
To the customer or guest, a special event is an opportunity
for a leisure, social or cultural experience outside the normal
Festival crowd
range of choices or beyond everyday experience (p. 16).
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6 EVENT SERVICES
Another well-l<nown author, Dr J. Goldblatt (2010), defines a special event as 'that which
is different from a normal day of living' (p. 6).
In this bool<, the emphasis is on a wide range of events, including 'special events: as
defined above, and more common events such as sporting events, meetings, parties, carnivals
and prize-giving ceremonies, which may not meet the definition 'outside the normal range of
choices:
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Another random document with
no related content on Scribd:
is a mile or more above sea level, and if we should fly too high in
order to avoid the heat gusts, we may have trouble with our engines
in the rarefied air. Below us are dense forests and rocky hillsides,
and natural landing places hardly exist. As we go down the eastern
shore of Lake Victoria we see new sights. These are the water-
spouts, great spiral columns whirled up from the lake into the air by
the eddying winds.
Swamps, huge anthills, scrub bush, outcroppings of rock; and stretches of tall,
rank elephant grass combine to make natural landing places exceedingly rare on
the second stage of the airplane journey, which is most difficult and dangerous.
The flight from Cairo to the Cape takes the aviator over clusters of native huts,
dwarfed to the size of anthills, through which run the signs of civilization—ribbons
of well-constructed road.
Fuad I, who became the first king when Egypt was declared a sovereign nation,
came of the same family as the khedives of the last hundred years. He gave Egypt
its flag, three white crescents and stars on a red field.
While the British have established first-class railroad service from Cairo and
lower Egypt up into the Sudan, there also remain in this region some of the light
military railways built during the wars with the Mahdi.
CHAPTER XX
KHARTUM
Founded only one hundred years ago, Khartum rapidly became a slave-trade
centre but was utterly wiped out by the Mahdists who killed Gordon. Not until
Kitchener came was the city built anew on modern plans.
CHAPTER XXI
EMPIRE BUILDING IN THE SUDAN
I am just back from the palace at Khartum where I have had a long
talk with Sir Francis Reginald Wingate, the Sirdar of the Egyptian
army and the Governor-General of the Sudan. He is the ruler of a
land one fourth as large as all Europe and four times the size of any
country in it excepting Russia. He has great power and can do
almost anything he likes with this country and people. One of the
chief officers in the wars with the Mahdi and the Khalifa, he won
decoration after decoration for his bravery and military services, and
was in command of the operations which finally resulted in the death
of the Khalifa. It was in that year that he became Sirdar, and since
then he has been bringing order out of the chaos of this part of
Africa. He has pacified the warring tribes, has turned their lances
and guns into ploughshares and shepherds’ crooks, and is now
creating civilized conditions where before have been barbarism,
injustice, slavery, and war. An explorer of note before he became
Governor-General, he has his prospectors travelling through every
part of this vast region, and is laying out and starting the railroad,
canal, irrigation, and other projects which will open it up to trade and
progressive development.
The Sirdar is now in his prime. He has seen perhaps fifty years of
hard-working life, but he does not look over forty-five, and were it not
that his hair and moustache are mixed with silver, one would think
him much younger. His face is free from wrinkles and his complexion
rosy, his eyes are full of light, and his whole appearance indicates
health and strength. A great part of his career has been spent in the
saddle. He has not only travelled over most of Egypt and the Sudan,
but has gone on diplomatic missions to Abyssinia. He spends a
portion of every year travelling by boat or on camels through his far-
away provinces, and has just recently returned from a long trip to
Kordofan. He talks freely about his country, which he knows so well
that what he says is of special interest.
During my conversations with His Excellency I asked him about
the possibilities of the Sudan, reminding him that most people looked
upon it as nothing more than a vast desert. He replied:[1]
“That idea comes largely from the desolate sands through which
the railroad takes travellers on their way to Khartum. They have also
read of the immense swamps of the Upper Nile, and, putting the two
together, they look upon the country as only swamp and desert. The
truth is the Sudan is an undeveloped empire so far as its natural
resources are concerned. It is a land of many climates and of all
sorts of soils. The desert stops not far from Khartum, beyond which
is a region where the rainfall is sufficient for regular crops. Still
farther south the country has more rain than is needed. In the west
are great areas fitted for stock raising.
“Take, for instance, the country along the Abyssinian border and
that which lies between the White and Blue Niles. Those regions
have been built up in the same manner as Egypt, and they contain
all the rich fertilizing materials which have made the Lower Nile
valley one of the great grain lands of the world. The only difference is
that the Egyptian soil, by the cultivation and the watering of
thousands of years, has been leached of its best fertilizing elements;
while the soil of the Gezirah, as the region I have referred to is
called, has hardly been touched. Indeed, the plain between the
White and Blue Niles is so rich that, if water is put upon it, it will
produce four or five crops every year, and that for many years in
succession. We have millions of acres of such soil awaiting only the
hand of man to bring them into the world’s markets as live
commercial factors.”
“What kind of crops can be raised in that country, your
Excellency?” I asked.
“Almost anything that is now produced in Egypt,” was the reply.
“The Gezirah is already growing a great deal of dura, or millet. It
produces an excellent wheat and also maize. In fact, that plain is
now the chief granary of this part of the world. It raises so much that,
when the season is good, the crops are more than the people
consume, so the grain is stored away in great pits. I have seen dura
pits forty feet deep and about fifty feet in diameter. They are to be
found about almost every village. At ordinary times they are kept full
of grain for fear of a famine, but while the Mahdi reigned, his soldiers
used to rob them. The result was that whole communities were
wiped out by starvation.”
“But if the bad years eat up the good ones, where is the Sudan to
get its grain for export?” I inquired.
“That will come by irrigation and better transportation. Until the
Upper Nile irrigation projects can be put through the people must
rely, as they do now, upon the rainfall, which is uncertain. When
those plans have been carried out the country can be irrigated by the
two Niles without diminishing the supply of water required for Egypt.
Then the land will have water all the year round. Improved methods
of cultivation will enormously increase the crops. At present the
native merely walks over the ground after a rain and stirs it up with a
stick while his wife or children follow behind dropping the seeds and
covering them with their feet. Nothing more is done until two months
later, when the crop is ready for reaping.”
“How about cotton?”
“I see no reason why the Sudan should not eventually be one of
the big cotton countries of the globe. We are experimenting with it in
all the provinces and are meeting with success. The land between
the White and Blue Niles might be made one great cotton plantation,
and the quality of the crop would be excellent. We are now raising
fine cotton on the Red Sea near Suakim, and the crop is a profitable
one. Plantations are also being set out by foreigners near Khartum.
The cotton raised is fully equal to the best Egyptian.”
“But how about your labour, your Excellency; have you the
workmen necessary to cultivate such crops?”
“That is a problem which only the future can solve,” replied the
Sirdar. “We have all kinds of natives here, representing the different
stages of savagery and semi-civilization. While there are a great
many tribes whose people can be taught to work, others will need
many years of training before they can be made into such farmers as
we have in Egypt and India. We have some who will work only long
enough to get food and supplies for their immediate needs and who,
when a little ahead, will spend their time in dancing and drinking the
native beer until they become poor again. We have also a large
admixture of Arabs and other races who are of a far higher character
and of whom we expect much.”