Interview Questions for Bank Tellers:

1) Why do you want to be a bank teller?

2) Why did you choose our bank?
3) What banking products do you personally use and why?
4) What are some of your greatest strengths?
5) What skills have you listed in your resume that can help you perform well in this role?
6) Why do you think it is important to find and solve problems quickly?
7) If there is a customer who wants to close an account at our bank, how do you persuade
the customer to stay with us?

Interview questions for CSR:

1) Why do you want to be a customer service representative?
2) Why did you choose our bank?
3) Tell me about time you encountered an unexpected problem. What did you do and how
did you respond?
4) How would you deal with an angry customer?
5) Do you consider yourself a 'people person'? Why or why not?
6) What is something you could not find room for on your resume that you think we should
know about you?
7) We want to make our customers feel welcome. How would you make a customer feel at
home when they come to see you?
8) There is a customer waiting in line, but you have a personal issue to take care of. What
do you do?
9) What strategies have you used to build relationships with a customer?