ROBERT CONLIN

6935 Viola St * Ottawa, Ontario * K0A 2T0 * 613-805-7234 * conlingisp@gmail.com

EXECUTIVE PROFILE
Mr. Conlin is a results-driven leader with over fifteen years of experience delivering high-profile
strategic transformation projects for municipal governments. Robert has pioneered cutting edge
data analytics and geographic information systems technologies within the Ottawa Police
Services, led multiple infrastructure and cloud implementations, and his work continues to play a
pivotal role in modernizing services and technology investments as they relate to business
intelligence, data warehousing and analytics. He is committed to the pursuit of strategic and
operational efficiency, achieving a high value customer experience, and is dedicated to
developing high performing teams through mentorship and coaching. In his spare time, he
enjoys playing sports, volunteering in his community, and spending time enjoying the outdoors.

ACCOMPLISHMENTS
IM/IT & Digital Transformation & Modernizations;

• Developed and operationalized enterprise reporting capabilities through the implementation

of business intelligence and analytical services across corporate human resources, financial
and law enforcement data;
• Developed and operationalized Canada’s first automated public-facing crime mapping tool in
law enforcement as part of an enterprise commitment to open data for public consumption.
• Designed and implemented the first-in-Canada traffic race-based data collection and
analysis model, which strengthened enforcement practices and community partnerships by
increasing transparency in information, reporting, data sharing and decision making.
• Spearheaded the geographic information systems modernization program, resulting in a
successful enterprise transformation which is now considered leading edge in law
enforcement and municipal government.
• Led the transformational efforts to integrate business intelligence and geospatial data
practices, resulting in the achievement of enterprise cost savings, accelerated automation,
and a roadmap for the alignment of future technology investments.
• Planned and implemented the technology transition into hybrid and cloud computing, which
resulted in the establishment of strengthened analytical capabilities for law enforcement.
• Designed and implemented the mission critical analytics technology and infrastructure
required to support a new 24/7 operation center for emergency readiness which was
successfully launched into operations.

Inter-Jurisdictional Collaboration & Data Sharing:

• Led the implementation and delivery of a secured online portal to allow police agencies to
share and receive real time information with over 28 partner agencies across the National
Capital Region.
• Delivered technical solutions for major events at the international, national, provincial, and
municipal levels; including G8-G20, major protests, route planning, and the information
systems support for strategic and tactical preparedness.

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 ROBERT CONLIN
6935 Viola St * Ottawa, Ontario * K0A 2T0 * 613-805-7234 * conlingisp@gmail.com

• Implemented a municipal geospatial data sharing program for the Region of Niagara and the
City of Toronto for migrating and sharing on-premise data repositories prior to modern cloud
computing practices.

EDUCATION / DESIGNATIONS
• Bachelor’s Degree (Honors), Human Geography, Concentration Geographic Information
Systems (GIS), Brock University, 2003
• Post Graduate Degree in Geographic Information Systems (GIS), Niagara College, 2003
• Executive Management - Leading Change Certification, McGill University
• Geographic Information Systems Professional Designation
• ITIL Foundations Certified; Member of the Project Management Institute
• Member of the Data Warehouse Institute

PRESENTATIONS/ KEYNOTES
• ESRI Defense Conference: Crime Analysis Technology at the Ottawa Police Service:
Delivered a keynote which showcased the technology and development work supporting the
Crime Analysis Unit at Ottawa Police Service. In collaboration with ESRI Canada and ESRI
UK along with the OPS Crime Analysis Unit, this showcased my experience deploying the
first implementation of the United Kingdom spatial analysis extension for law enforcement.
The keynote and discussion demonstrated how this technology was identified, built, and
deployed to supporting crime analysis in Canada’s capital.

• Ontario Association of Law Enforcement Planners (OALEP): Presented the evolution of

the Ottawa Polices branded Entity Analytical Suite (EAS) as a center of practice and a key
technology used in crime analysis.

• Police Innovation Symposium for Modernization of Intelligence Systems: Delivered a

keynote talk for the Combined Forces Special Enforcement Unit, E Division about the crime
analysis unit technologies and best practices for modernization.

EMPLOYMENT HISTORY

Team Leader, Business Intelligence, Ottawa Police Service: 2014-Current

Key Responsibilities:
• Organizational team lead and program manager responsible for enterprise data
analytics capabilities and data reporting at the enterprise level, as well as the analysis
and delivery of emerging technologies and best practices across the life-cycle of
business intelligence investments;

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 ROBERT CONLIN
6935 Viola St * Ottawa, Ontario * K0A 2T0 * 613-805-7234 * conlingisp@gmail.com

• Oversee the transformation and growth of the organizational business intelligence (BI) and
geospatial technology, including securing capital investment proposals and bridging ‘current-
state’ information systems to meet short, medium, and long-term needs;
• Developed operational analytics and reporting capabilities for law enforcement in support of
organizational requirement for real-time data reporting services;
• Deliver a wide range of high-value business and technology modernization and reporting
solutions for clients in a cloud environment as they relate to business intelligence, data
management and analytics;
• Evolve and improve business systems and data analytics capabilities in partnership with
executive leadership and with support from client partners and industry technology experts;
• Advance the architectural models for on-premise and private cloud configurations with direct
experience in virtualization, multitenant architectures for capacity on-demand cloud
computing;
• Champion client engagement and business development, including onboarding new clients,
proposal development, fostering internal and external partnerships, improvement of
business processes, and the effective translation of client requirements related to business
technology solutions that align to the organizations modernization goals;
• Manage the interoperability of change data capture (CDC) procedures and data
transformation using big data technology platforms to help ingest and federate data from
segregated systems into modern data warehousing and analysis technology ecosystem in a
highly secure on premise and cloud storage solution;
• Develop and streamline processes for secure data sharing and interoperability practices
with the City of Ottawa, and identify partnership opportunities as well as efficiency targets to
achieve cost savings across the enterprise;
• Develop and deliver executive briefings for senior management, including presentations,
business cases and the facilitation of workshops for a range of issue discussions,
investment proposals and options analysis; support the establishment of an enterprise-wide
IM/IT leadership team;
• Cost management for projects and programs including budget development, forecasting and
life-cycle costing for on premise and cloud solutions for data management and analytics,
including cost-savings proposal options;
• Manage a team of technical resources including both employees and contractors, as well as
multiple projects across a matrixed organization and range of technology investment
initiatives;
• Team development and digital skill-building for platform system design, implementation and
critical business systems operations;
• Technical authority responsible for developing and manage multiple vendor contracts for the
acquisition of hardware, software, cloud computing and professional services acquisitions;
• Responsible for developing governance documentation including business and investment
cases, and overseeing the implementation of ad-hoc working-group and stakeholder sub-
committees;
• Respond to client requests and business requirements across various operational units
through initiation, design and implementation of integrated business solutions;

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 ROBERT CONLIN
6935 Viola St * Ottawa, Ontario * K0A 2T0 * 613-805-7234 * conlingisp@gmail.com

• Orchestrate SharePoint Governance Strategy and Deployment Roadmap;

• Develop and implement the Ottawa Fire Service Level Agreement Contract;

Senior Systems Analyst, Problem Crime Analysis Unit, Ottawa Police Service
2005-2014
Key Responsibilities:
• Led the deployment and maintenance of complex analytics, geospatial mapping and
critical technical infrastructure including 911 systems, the development of call
response protocols for computer aided dispatch and mobile alerting emergency
services including police and fire dispatch call centers;
• Designed and led the ongoing interface design, operational processes, change
management procedures and process delivery for 911 system, including response threshold
design for emergency operations;
• Delivered the enterprise level integration of analytical tools and mission critical data through
mapping and web-enabled reporting;
• Collaborated with internal and external policing partners to develop multiple information
system strategies for implementation in law enforcement across Canada;
• Delivered a multi-agency technology intelligence portal in partnership with stakeholder
policing agencies to effectively support policing operations related to national protests and
large scale joint-operations;
• Mobile technology deployments including the development of geographic information
system applications, business intelligence tool onboarding and integration with 911
communication centre;
• Responsible for spatially enabling databases as they pertain to 911 and police vehicle
communications;
• Testing of communications and identifying area communication coverage and mobile
response.
• Collaborate with Communication Center (911), Criminal Investigative units, tactical and
strategic frontline police operations and the professional standards on an ongoing basis;
• Led the ‘Road and Transportation’ stakeholders in setting up operational requirements for
emergency preparedness and information system support;
• Supported RCMP in recruiting efforts and aiding in setting up a foundational model for on-
prem spatial data service requests.

Engineering Technologist, Systems Analyst GIS, Emergency Operations, City of

Toronto 2004-2005
Key Responsibilities:
• Designed emergency operational responses, procedures and contract tenders for surface
operations specific to GPS/AVL, street sweeping, road resurfacing, ditch and park
maintenance and snow removal;

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 ROBERT CONLIN
6935 Viola St * Ottawa, Ontario * K0A 2T0 * 613-805-7234 * conlingisp@gmail.com

• Worked with City of Toronto stakeholders and partners to forecast storm advisories and
issue smog alerts, delivery operational recommendations related to emergency procedures;
• Developed technology engineering reports, delivered analysis and prepared options
analysis and briefing materials for city staff, council and community boards and
stakeholders;

GIS Contractor, Synectics Consulting, Regional Municipality of Niagara 2002-2003

Key Responsibilities:
• Responsible for GIS data practices, including data ingestion and storage, and
operational practices;
• Delivered the first municipal asset management series of tools using spatial GIS data,
which was instrumental in achieving cost savings and allowed for a holistic view of all assets
to enable long-term life cycle planning;
• Led the planning, development and implementation of a geo-spatial platform for municipal
decision making and information management;
• Performed data analysis and interpretation of geographically referenced municipal data sets,
including the processing and attribution of special data;
• Delivered specialized training and work environments for end users including onboarding of
clients onto new working environment;

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 ROBERT CONLIN
6935 Viola St * Ottawa, Ontario * K0A 2T0 * 613-805-7234 * conlingisp@gmail.com
SKILLS & TECHNOLOGIES DEVELOPMENT
Data and Analytics / Cloud
• Experience implementing Big Data
Architecture and information ‘ecosystems’,
• Experience working in Data Science, Artificial
Intelligence (AI) and Machine Learning (ML).
• Azure deployment experience; Cloudera and
CDH cluster solutions implements,
DSworkbench, Impala,pig,hive, SAAS, MA BI
tools and portal, Linux, Windows, IOS
• Data Integration (CDC, ETL development)
Streamsets, Kafka, python)
• UX design, SAAS implementations
• Logical data warehouses/lakes – Hadoop
,RDBMS & Geodatabases ;
Informix,PostGRES,SQL,NOSQL
• Development with Java, Kafka, Python, R
Cloudera DS workbench.
• GIS- ArcServer, ArcObjects using .Net,
multiuser geodatabases, geo-runtime
processes, model building,
• IBM Identity Insight Suite
• Near Real Time Data Exchanges, Failovers
Change Data Capture – DBMoto _postGRES
• Machine Learning using Python, Pandas,
Matplotlib and Scikit Learn
• Security – ETOKEN Certification, Aladdin
• Strong experience in setting up Runtime API’s
and offline business mobility and continuity.
• Focus on access device storage sensors,
GPU and other capability configurations using
Java and .net for Android, IOS, Linus, MacOS
and Windows
• Extensive experience in Windows Suite of tools
including Excel, Powerpoint, MS Project etc.
• Architectural integration for designing
solutions that integrate and deploy successfully
to the cloud
• Deployed Ansible, Puppet, Chef, etc. to
independently develop automation &
configure management modules
Law Enforcement Training
• Strategic Intelligence, Canadian
Police College
• Tactical Intelligence, Canadian
Police College
• Crime Mapping and Analysis,
Ontario Police College
• Crime Analysis Applications
Training, Alpha Group
• Intelligence Analysis, Northeast
Counterdrug Training Operations
Centre
Leadership and Management
Training / Executive Coaching
• Human Resource Management and
Leadership Training
• IM/IT Leadership Team Training
• Leading Teams, Algonquin College
• Mastering Effective Delegation
• Business Relationship Management
• Applied Strategic Thinking for
Operational Management
Technology Management
• ITIL Foundations Certification
• Project Management for IT Projects
• Business Relationship Management:
Aligning IT and the Business
• Managing and IT environment
• Requirements gathering for
analytical systems
• Leading high performance teams
• Leading in a Police Organization,
Ontario Police College
• Media relations training, Ontario
Police College