Sasol InfoNet client survey 2009

Screening questions:
1. Business unit:
 Natref
 Chemcity
 Merisol
 Olefins And Surfactants
 Sasol Gas
 Sasol Group Services (Pty) Limited
 Sasol Infrachem
 Sasol Mining
 Sasol Nitro
 Sasol Oil
 Sasol Petroleum International
 Sasol Polymers
 Sasol Secunda Shared Services (Pty) Ltd
 Sasol Solvents
 Sasol Synfuels
 Sasol Synfuels International
 Sasol Technology
 Sasol Wax
 Tosas
 Sasol Group Shared Services (added later on request from Anton Heyneke –
results consolidated with Sasol Group Services (Pty) Limited in final analysis)

2. Region: –
 Southern Africa
 Rest of Africa and Middle East
 Europe
 Far East
 Austrailia
 USA
IF Southern Africa
Site: -
 Sasolburg
 Secunda
 Johannesburg
 Other

3. Age:
 18 - 22
 23 - 30
 31 - 45
 46 – 65

4. Post level:
 Level 1
 Level 2
 Level 3
 Level 4

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  Level 5
 Level 6
 Level 7
 Level 8 and lower

5. Do you utilise information mostly for:

 Research
 Study purposes
 Decision making
 Competence building
 Latest trends and developments

6. How do you primarily access Sasol InfoNet services?

 Physical Sasol InfoNet site facility
 E-mail
 Phone
 Fax
 Sasol InfoNet Intranet page
 Contact & Sasol InfoNet specialist

7. What alternative means do you use to access Sasol InfoNet services?

(exclude option chosen in previous question and allow for multiple select criteria.)
 Physical Sasol InfoNet site facility
 E-mail
 Phone
 Fax
 Sasol InfoNet Intranet page
 Contact & Sasol InfoNet specialist

8. How often do you use Sasol InfoNet?

 Daily
 Weekly
 Monthly
 Quarterly
 Annually
 Less than once a year

 Sasol InfoNet – client service

1. Does the Sasol InfoNet team understand your information needs?
1 2 3 4
(1-Not at all; 2-Needs improvement; 3-Meets expectations; 4-Exceeds expectations)

2. Is the Sasol InfoNet team consistently customer focused.

1 2 3 4
(1-Not at all; 2-Needs improvement; 3-Meets expectations; 4-Exceeds expectations)

3. I receive enough information about Sasol InfoNet ’s products and services such
as electronic information databases, technical journal subscriptions, purchasing
of books and reports, news products, information alerts and external content
research (literature searches)
1 2 3 4

2
 (1-Not at all; 2-Needs improvement; 3-Meets expectations; 4-Exceeds expectations)

4. Do you have any comments with regards to the Sasol InfoNet’s client service?
Comments:

 Sasol InfoNet – information resources

5. Sasol InfoNet provides sufficient options across the available formats of
information resources, such as books, journals, electronic information databases,
DVD’s, audio books, etc to address my information requirements
1 2 3 4
(1-Not at all; 2-Needs improvement; 3-Meets expectations; 4-Exceeds expectations)

6. Sasol InfoNet provides sufficient coverage across disciplines / subjects /

specialist areas such as business / chemistry / science / engineering / legal &
compliance / procurement / safety, health & environment (SHE) / HR, etc to
address my information requirements
1 2 3 4
(1-Not at all; 2-Needs improvement; 3-Meets expectations; 4-Exceeds expectations)

7. Sasol InfoNet’s strategic early warning products, eg. Petrochemical News, FT

News, HR Trends, Environmental news and topical alerts, keep me informed
1 2 3 4
(1-Not at all; 2-Needs improvement; 3-Meets expectations; 4-Exceeds expectations)

8. The external content research results (literature search results) provided by

Sasol InfoNet’s search specialists save me time.
1 2 3 4
(1-Not at all; 2-Needs improvement; 3-Meets expectations; 4-Exceeds expectations)

9. The external content research results (literature search results) provided by

Sasol InfoNet’s search specialists provide me with relevant information.
1 2 3 4
(1-Not at all; 2-Needs improvement; 3-Meets expectations; 4-Exceeds expectations)

10. Do you have any comments with regards to the Sasol InfoNet’s information
resources?
Comments:

 Sasol InfoNet – intranet page

11. I am able to navigate to the Sasol InfoNet intranet page quickly and without
difficulty
1 2 3 4
(1-Not at all; 2-Needs improvement; 3-Meets expectations; 4-Exceeds expectations)

12. Sasol InfoNet’s intranet site enables me to locate information without assistance
from an information specialist.
1 2 3 4

3
 (1-Not at all; 2-Needs improvement; 3-Meets expectations; 4-Exceeds expectations;)

13. Sasol InfoNet’s products and services on the intranet page are categorized and
presented in a logical and client-friendly way for easy navigation.
1 2 3 4
(1-Not at all; 2-Needs improvement; 3-Meets expectations; 4-Exceeds expectations)

14. Do you experience difficulties in accessing Sasol InfoNet’s products and services
on the Sasol InfoNet intranet page?
Yes / No

15. Do you have any comments with regards to the Sasol InfoNet’s intranet page?
Comments:

 Sasol InfoNet – physical site facilities

16. I visit the physical Sasol InfoNet sites at Sasolburg, R&D, Secunda or Rosebank
to source and retrieve my required information.
1 2 3
(1 – Not at all; 2- Seldom; 3 – Regularly)

17. Without the physical Sasol InfoNet sites located at Secunda, Sasolburg, R&D
and Rosebank I would not be able to service my information needs
Agree / Disagree

18. Do you have any comments with regards to the Sasol InfoNet’s physical site
facilities?
Comments:

 Sasol InfoNet – cost & efficiency

19. Are you aware that your usage of Sasol InfoNet services and products incur
costs which are recovered annually from your business unit
Yes / No

20. I am using Sasol InfoNet’s products and services optimally to enable knowledge-
based competency building and informed decision making.
Agree / Disagree

21. In business, information is regarded as a strategic asset. Sasol InfoNet’s

portfolio of information services and products is a source of competitive
advantage and adds strategic value to my work.
1 2 3 4
(1-Not at all; 2-Needs improvement; 3-Meets expectations; 4-Exceeds expectations)

22. Do you have any comments with regards to the Sasol InfoNet’s cost and
efficiency?
Comments:

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 Finally
23. Do you have any final comments, suggestions or recommendations to improve
Sasol InfoNet as your strategic information partner?
Comments: