e-GOVERNMENT AUTHORITY (e-GA)

“e-GOVERNMENT AND THE EMERGING

TECHNOLOGIES IN DIGITAL TRANSFORMATION”

7TH TANZANIA ANNUAL ICT CONFERENCE 2022

18TH to 20TH OCTOBER 2023 – DAR ES SALAAM, TANZANIA.

“Unleashing Emerging Technologies in the Digital Transformation for job Creation and Socio-
economic Development”

SESSION: DIGITAL SERVICES

PRESENTED DURING THE 07TH TANZANIA
ANNUAL ICT CONFERENCE 2023 ORGANISED BY
ICT COMMISSION ON 16th t0 20th OCTOBER 2023
www.ega.go.tz IN DAR ES SALAAM. For details
https://www.ictc.go.tz/
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© e-Government Authority 2023 - Restricted

 The Concept of e-Government

e-GOVERNMENT
01 Is the use of ICT to enhance delivery of Government services in terms of quality,
availability, accessibility and innovation of new services.

“The use of ICT” is an efficient way of conducting transactions between the Government

02 and its citizens, business communities as well as within the public administration

e-GOVERNMENT IMPLEMENTATION
Depends on the four major building blocks: (i) e-Government related Policy, Laws &
03 Regulations, (ii) proper Governance, (iii) effective Infrastructures and(iv) Systems and
Applications that deliver digital services.

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 e-GOVERNMENT AUTHORITY (e-GA)

e-Government Authority (e-GA) is a

public institution established in 2019
under the e-Government Act, No. 10
of 2019 to coordinate, oversee and
promote e-Government initiatives and
enforce e-Government related
policies, laws, regulations, standards
and guidelines in public institutions. It
is a succeeding institution to e-
Government Agency that existed from
2012

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 MAJOR BUILDING BLOCKS FOR e-GOVERNMENT
IMPLEMENTATION

e-Procurement
e-Banking
E- office
MISSION CRITICAL AND
Population Registry (NID)
Land Management System

STRATEGIC
National ICT Policy • Ministry
1. POLICY, LAWS & REGULATIONS

Citizen
Collaboration System (e-office, GMS)
e- Government Policy (The entire

e-commerce
Human Capital Management System

e-Payment

PORTAL
e- Tourism
e- Government Related Sector)

3. APPLICATION SYSTEMS
Laws (e-Gov act 2019, Financial Management System
EPOCA, 2010, Cybercrimes • Region (All

5. E-SERVICES
Act, 2015 & Electronic
sectors)

ACCESS POINT

Business
KIOSK
Transactions Act, 2015, e-
Communicati Land
Gov general regulation,
on
Minerals Transport • District (All
2020 )

e-Recruitment

e - Agriculture
sectors)

e-education
Forestry Tourism Livestock Energy
• Ward (All

PHONE
SECTORIAL
e- Government
Fisheries
Regulations Health Construction

Government
sectors)
Financial Legal Education Water
• Villages

e - Water
e-Health
GMS etc
Agriculture Industry and Trade
Governance & Management
Structure
Mobile Platform
e- Government oversight &
Coordination National Payment Gateway
MISSION CRITICAL

Planning & Investment Public Key Infrastructure

2. E-GOVERNANCE

4. INFRASTRUCTURE

Management
Government Network
RESULTS
e- Government Leadership National Data Center & Government data center • Improved Public Services (Accessible Affordable,
National ICT Infrastructure Backbone Reliable, Convenient ,Quality)
Cyber Security Management • Improved Business Environment (Tax, Banking,
Licensing, Land Management etc)
People Skills Sets • Improved Government operations (Transparency,
INSTITUTIO

e- Government Standards &

Local Area Network Efficiency & Accountability)
NAL

Guidelines • Optimal resources utilization (Human, Financial &

Server Rooms
ICT Infrastructure)
• Improved Government Revenue Collection
(Visibility, Control & Participation).
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 Accessibility of various
services through different
channels (mobile, web
etc.)

Internet /Bill/
CITIZENS BUSINESSMEN Payment /SMS/USSD
(*152*00#)/Status
(15200)
TTCL VODA TIGO AIRTEL HALOTEL ZANTEL

SIM
BANKING
INTERNE
T
BANKING
SWIFT/
TISS
CITIZENS

OTHER BANKS

SECTORS/MINISTRIE
N.K S AND PUBLIC
WATER INSTITUTIONS
LAND
(MINISTRY,NL
UPC,NHC,NHB
(MINISTRY,
DUWASA,
AUWASA,DAW
ENERGY
(TANESCO,
EWURA)
FINANCE
(MINISTRY,TR
A,TREASURY,
PO-RALG
(DISTRICTS,
TOWNS,
SECURITY AND
DEFENSE
(POLICE, JKT,
HEALTH
MSD,TFDA,
OSHA,
TRANSPORT
(MINISTRY,
TPA,MSC,SUMATR
....
RAC,) ASA, etc) BOT, MUNICIPALS, IMMIGRATION HOSPITAL A,TANROADS etc.)
CITIES) etc (etc.)
TIB,TPB)

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 e-GOVERNMENT STANDARDS AND GUIDELINES

▪ The standards and guidelines

are publicly accessible through
https://www.ega.go.tz/standar
ds thus any body intending to
work with the Government can
know what is expected.

▪ The Standards and Guidelines

facilitate common approach to
using ICT in the Government.

▪ They ensure interoperability

and information exchange for
systems developed in
compliance to the standards
and guidelines

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 e-Government for Coordinated
Government
and Public Service Delivery

© e-Government Agency 2016 © e-Government Authority 2023 - Restricted

 ELECTRONIC GOVERNMENT DATA SHARING AND
EXCHAGE PLATFORM

▪ e-GA has designed, developed and operationalize a data sharing and exchange
platform- Government Enterprise Service Bus (GovESB), for the purpose of facilitating
data sharing across the public service (Section 48 (2) ).

▪ More than 80 systems connected and sharing data through GovESB which including
Government Central and Critical systems (GePG, NIDA,MUSE, TAUSI, ERMS etc).

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 MOBILE GOVERNMENT PLATFORM
(mGov)

❖ Facilitate G2G, G2C and

G2B communication
through PUSH and PULL
SMS services(Water Bills,
GeGP control number,
Police offenses, LUKU
SMS and other mobile
services).

❖ Offer USSD Services to

Government Services and
enhance citizen
engagement.

*152*00#

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 e-Government Research and
Innovation Initiatives

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 e-GOVERNMENT RESEARCH, INOVATION &
DEVELOPMENT CENTER (eGovRIDC)

e-GA established Research, Innovation and

Development Center (eGovRIDC) located in
Dodoma, at UDOM with following objectives:
i. e-Government’s ICT Research and Innovation
activities coordinated;
ii. Enabling environment for e-Government
related research established;
iii. e-Government Platform for information
sharing among different players in both
public institutions and public-private sector
enhanced;
iv. Enabling environment for Innovators,
talented Youth in ICT to exercise their
innovation skills.

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 ROLES OF eGovRIDC

❑ One Stop Shop for ❑ Provide mentorship to

researching, developing the youth through
and innovating e- ❑ Facilitate and enhance
internship and
Government Solutions for links between the
volunteering program as
various sectors: Government, Industry,
❑ ICT usage in software
part of building ICT
and Academics, which are
and hardware human capacities, as
crucial in supporting the
development for well as function as a
successful implementation
health, environment, forward-thinking and
of e-Government
agriculture, transport, critical consultation
production industries Centre for the
and logistics Government’s efforts in
distribution for improving efficiency in
sustainable social and It’s all about
delivery of services to
economic improving, efficiency the general public.
and innovation of
development in Government’s
Tanzania services using ICT

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 eGovRIDC STAKEHOLDERS

Key Players
eGovRIDC

Researchers

Developers
Innovators
Students and citizens interested in Innovations

Public and Private Institutions

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 HOW TO CONNECT WITH eGovRIDC?
https://ubunifu.ega.go.tz/
Researchers/Innovators
❑ Application
❑ Selection
❑ Feedback
❑ Reviews
Ubunifu ❑ Resources and Projects assignments
Portal
Mentorship:
❑ Mentors Application
❑ Mentors & Mentees Matching
❑ Mentorship tracking
Project’s Tracking ❑ Review
❑ Project’s Progress ❑ Feedback
❑ Registration and Copyrights
❑ Review
❑ Feedback
❑ e-Govt. National Research Database
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 e-GOVERNMENT AND EMERGING
TECHNOLOGIES

Blockchain Infrastructure • Blockchain Applications

eGov Blockchain Network

Developed:
eGA’s Alpha-Chain Network
https://alphachain.all.co.tz/

On going Researches

❖Digital Currency-CBDC, SC
❖FinTech- eWallet
❖Digital ID

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© e-Government Agency 2016 © e-Government Authority 2023 - Restricted
 e-GOVERNMENT AND EMERGING
TECHNOLOGIES

Machine Learning & Artificial Intelligence

ML/AI Models in Financial cases ( Fraud detections)

ChatAI works as ChatGPT
ML/AL – Security Systems ( Spam filters) but in Swahili language

Natural Language Processing Swahili - IVRs

AI based Security monitoring

tool which is used to detect
malicious activities.

https://webguard.all.co.tz:8081

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 Kakakuona Webguard
AI Based Security Monitoring Tool

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© e-Government Agency 2016
 e-GOVERNMENT AND EMERGING
TECHNOLOGIES

Internet of Things & Embedded systems

eGov enhanced electronic Lab ❖ Smart meters

Located at RIDC ❖ Tracking systems
❖ Security systems
❖ Smart Universal Cards
❖ Biometric Systems
❖ Sensor Networks and systems

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© e-Government Agency 2016 © e-Government Authority 2023 - Restricted
 WAY FORWARD TOWARDS DIGITAL
NATION
Enhance human resources capacity to manage e-government
initiatives related to emerging technologies 1
Enhance designing, developing and managing ICT systems for
delivering digital public services through collaboration with
different stakeholders in the public and private sectors 2
Motivate e-Government research and innovation through
collaboration with higher learning and research institutions 3
Manage security of e-Government Initiatives including emerging
technologies
4
Harmonize Government Business Processes and facilitate
smooth information exchange between the Government
systems
5
Ensure compliance to e-Government laws, regulations,
procedures, standards and guidelines in implementation of e-
Government initiatives
6
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© e-Government Agency 2019 - Restricted © e-Government Authority 2023 - Restricted
Thank You
Contact us:
e-Government Authority,
P.O.Box 2833,DODOMA.

Our 24/7 Helpdesk:

Phone [Helpdesk]: 0764292299/0763292299
Email [Helpdesk]: egov.helpdesk@ega.go.tz

Email (barua): barua@ega.go.tz

Email (DG): dg@ega.go.tz

Website: www.ega.go.tz
e-GA Online TV:
https://www.youtube.com/c/eGATV/

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© e-Government Authority 2023 - Restricted