Questions for Unit I: Effective Communication

1. In a diverse workplace, effective communication is crucial for fostering a collaborative environment.

Which of the following communication strategies would be most effective in promoting inclusivity and
understanding among team members?
A) Using technical jargon and industry-specific terms to ensure precision in communication.
B) Limiting communication to formal channels, such as emails and memos, to maintain professionalism.
C) Encouraging active listening and seeking clarification to avoid misunderstandings.
D) Assigning a single team member to be the spokesperson and centralize all communication.
2. Given below are two statements
Statement I: In communication, language involves different degrees of identification for
generalization.
Statement II: Abstraction is described as a process of leaving out details and for effective
communication, an awareness left out is necessary.

In light of the above statements, choose the most appropriate answer from the option given below.
A) Both Statement I and Statement II are correct
B) Both Statement I and Statement II are incorrect
C) Statement I was correct but Statement II is incorrect
D) Statement I was incorrect but Statement II is correct

3.Identify the skills promoted by communication from the following:

I. Reading and listening
II. Listening and helping
III. Helping and speaking
IV. Speaking and writing
Choose the best option:
A) I and II only
B) II and III only
C) I and IV only
D) III and IV only

Questions for Unit 2: Communication Skills

1. What is the purpose of feedback in communication?
a) To judge and criticize the other person
b) To provide guidance and support for improvement
c) To dominate the conversation and assert authority
d) To interrupt the speaker and express disagreement
2. Which of the following is a potential barrier to effective communication?
a) Active listening and understanding
b) Clear and concise language
c) Cultural differences and language barriers
d) Mutual respect and empathy
3. Why is it important to adapt your communication style to different audiences?
a) To confuse and mislead people
b) To maintain consistency in your communication
c) To ensure your message is understood and relevant
d) To manipulate others and gain control in conversations
Prepared by: Charmie A. Alegro EWC- KESTREL