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  • Listening - A Phone Call From A Customer - 20240108 - 0001

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    isijunior02
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    The customer calls the supplier to request an extension on payment terms for their last large order. They are having cash flow issues but have another big order to place. The supplier says they will see what they can do and promises this extension won't become the norm, as they are happy to help. The supplier agrees to extend the payment terms on the last order to 60 days.

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    Listening - A Phone Call From a Customer _20240108_0001

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    The customer calls the supplier to request an extension on payment terms for their last large order. They are having cash flow issues but have another big order to place. The supplier says they will see what they can do and promises this extension won't become the norm, as they are happy to help. The supplier agrees to extend the payment terms on the last order to 60 days.

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    © All Rights Reserved
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    17 views2 pages

    Listening - A Phone Call From A Customer - 20240108 - 0001

    Uploaded by

    isijunior02
    The customer calls the supplier to request an extension on payment terms for their last large order. They are having cash flow issues but have another big order to place. The supplier says they will see what they can do and promises this extension won't become the norm, as they are happy to help. The supplier agrees to extend the payment terms on the last order to 60 days.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    A phone call from a customer

    Listen to the phone callfrom a customer to practise and improve your listening skills.

    Before listening Do the preparation task first. Then listen to the audio and do the exercises.

    Preparation task

    Match the definitions {a-h) with the vocabulary (1-8).

    Vocabulary Definition

    1. ..;... an exception a. proof that a delivery has been made


    2. ..t... payment terms b. the conditions of when a customer should make payment

    3. ....:. áñ invoice c. when more time is allowed for something

    4. ...;.. 3n extension d. an official or organisational rule

    5. .-.,. delivery confirmation e. a document which shows how much a customer has to pay, for
    what and by when

    6. ..i... cash flow f. when something doesn't follow the usual rule

    7 . .....: a regulation g. to show someone you are grateful for sornething they have done

    8. ...t.. to appreciate h. the timing and amount of money coming in and going out of a
    company

    Task 1 Are the sentences true or false?

    Answer 1. The delivery hasn't arríved yet. .: ''. "

    2. Andrea is having cash flow issues and needs a payment extension.

    3. Andrea usually asks for an extension of the payment terms.

    4. Andrea has a new order to place, even bigger than the last one. ,: ...

    5. Junko can extend the payment terms on the last order to 60 {ays.

    6. Junko willsend Andrea an email confirmation.

    Task 2 Write the sentences in the correct group.

    Let me see what I can do. I promise this won't become the norm. l'm happy to help you.
    l'm not sure if I can do that. You'll really be helping us. I appreciate your help. I need a
    favour. I think we can make an exception this time. The customer says:
    The supplier says
    The customer says: The supplier says:

    Le* .^re see, whcrt T con do f grouÁte *hi¡ won'* becourc.


    the r¡o.rn,
    I'm hyy to klP Yo*"
    f t,*^ r^o* Su.t- ,l t (a^ ols {ho*
    Yo,^tll ¡g¿"lly tc [,"|pí.^9.{S
    I nted' L to"o," I a¡precotc y* . lrel p
    Í |A;o( u,e Cq.,.r uAace arú
    erct+lA^ {h:r *ir¡.e.

    ":

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