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eSUNTech Canada Inc., 2110 McKay Avenue, Windsor, ON N9B 3X9, Canada.
eSUNTech Mobilematics (P) Ltd., Rathinam Technopark, Eachanari, Coimbatore 641021, Tamil Nadu, India.
Web : [Link] Phone : US / Canada : 519 250 5455 India : +91 422 400 5678 email : info@[Link]

erpMobile-FS – Mobile Field Service Management System

Extending the ERP Field Service Management System to Mobile Devices and Smart Phones

erpMobile is the latest solution offered by eSUNTech to mobilize the ERP applications right to the point of activity in the field by leveraging on
technologies like high speed wireless internet and powerful Mobile Computing Devices/ Smart Phones such as Windows Mobile devices,
BlackBerry, Android Phones, iPhones and Tablet devices. By combining these devices with Bluetooth enabled Barcode and RFID readers,
products and field equipments can be automatically identified as well. erpMobile-FS is a mobile frontend solution for extending and enhancing
the features available in a traditional Field Service Management module available in ERP systems such as SAP R/3, SAP B1, ECC, Oracle
ERP and other legacy applications. Enterprises can use rugged mobile computers from vendors such as Intermec, Symbol and others as well
as Smart Phones as listed above. erpMobile runs on a very advanced intelligent Mobile Application Framework called iMAF. iMAF is a highly
scalable and robust middleware that permits hundreds of mobile devices and smart phones to communicate with the server and the ERP
system for accessing the corporate ERP data related to Customers, Equipments and Field Service activities. erpMobile-FS can function in both
ONLINE and OFFLINE modes.

System Overview:
erpMobile-FS can function as a stand alone Field Service Salient features of erpMobile-FS
Management system or can work with ERP systems such as
SAP R/3, SAP B1, ORACLE and other systems. Following Mobile application runs on Mobile computers and Smart Phones
features can be offered in the system: (such as Windows Mobile Phones, BlackBerry, Android and
iPhones) and Tablet devices. Each customer can have any mix of
- Master Data Access (Customers, Equipments & Service Crew) heterogeneous mobile devices.
- Service Request Management
- Service / Work Order Management Interface support available for the Mobile devices and Barcode and
- Scheduling of work orders to Service Crew UHF RFID readers with Bluetooth 2.0 interface. Mobile computers
- Spare Parts Management and Smart phones can communicate with the server using WLAN
- Inventory visibility of spare parts (IEEE 802.11a/b/g) or wireless cell phone networks (CDMA, GPRS,
- Tracking of work order execution EDGE, EvDO and HSDPA).
- Advanced mandatory inspection features
- Customer feedback and signature capture Mobile application supports both ONLINE and OFFLINE modes. In
- Job Report generation and Invoicing ONLINE mode, all data updates take place in the server in real time.
- Dynamic re-allocation of jobs and service crew members In OFFLINE mode, data gets stored locally in the device and it will
- Real time status tracking of jobs and crew members be synchronized as soon as server connectivity is available.
- On demand access of service history of equipments
Role based access is available for the users. Data access and
erpMobile-FS comes with a web based software component application features will be controlled based on user’s privileges.
and mobile application software running on Mobile computers or
Smart phones. The system can be easily customized according Each and every activity / transaction is logged with the User ID and
to the specific requirements of each client. eSUNTech offers date/time stamps. Powerful audit trail feature supported.
middleware for communicating with the ERP backend systems.
System features can be easily customized according client’s
System Admin can configure authorized users who can use the requirement and their ERP implementation. Powerful Remote
application. Multiple levels of user categories and access Mobile Device Management features are included.
privileges are supported. System access will be restricted
depending on user’s privileges. erpMobile-FS comes with a set System uses the iMAF middleware platform which is fully scalable.
of standard reports (Field Service report, Field Tech activity By clustering iMAF middleware on many servers, the system can
report, Team Utilization report and Service Response handle simultaneous communication with hundreds of field users
report). Custom reports can be easily generated. accessing the system at the same time. Load Balancing as well as
fail safe features are built-in. Supports high data security as well as
Customers can implement this solution with limited features to high data compression between server and mobile devices.
start with and add more features as soon as users become
comfortable with using the system. eSUNTech can offer many System is compatible with SAP R/3, SAP ECC 5.0 / 6.0, SAP B1,
enhancements (such as Time tracking, Expense tracking, GPS, Oracle ERP and ERP systems from other vendors. It can also be
Mobile Collaboration etc) that have high value addition and they integrated with other legacy systems used by clients.
can be introduced according to client’s preferences.
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eSUNTech Canada Inc., 2110 McKay Avenue, Windsor, ON N9B 3X9, Canada.
eSUNTech Mobilematics (P) Ltd., Rathinam Technopark, Eachanari, Coimbatore 641021, Tamil Nadu, India.
Web : [Link] Phone : US / Canada : 519 250 5455 India : +91 422 400 5678 email : info@[Link]

erpMobile-FS solution:

The solution consists of a Web based application, iMAF Middleware and Client software to be loaded on Mobile devices. The Server
software is Java/J2EE compliant and can be deployed in servers running Windows 2003/2008, Linux and IBM AIX. J2EE Application
Servers such as IBM WebSphere, Oracle, WebLogic and JBOSS are supported. iMAF takes care of bi-directional data communication
and Push Type Synchronization between server and mobile devices. iMAFlink is a middleware that handles integration with the ERP
system. The solution requires a local database and supports IBM DB2, Oracle 10g/11g, MySQL 5.x and SQL Server 2005/2008.

SaaS Model

The complete erpMobile-FS solution can be offered using the SaaS model so that Small and Medium Businesses could enjoy the benefits
offered by the system without having to make large investments for Hardware, Software, System maintenance etc.

System Study and Software Implementation:

eSUNTech will work with the client and depending on the specific ERP Implementation done for the client, the solution will be suitably
customized. eSUNTech offers the full spectrum of Consulting Services, Software Customization, Hardware Configuration, System Integration,
Implementation Services, Training, Post Implementation support and Maintenance services. For additional information please call us at
519.250.5455, or visit our website at [Link]

Authorized Value Added Reseller Partner

Copyright © 2011 eSUNTech Canada, Inc.

All rights reserved. All other brand names, product names and/ or trademarks are acknowledged and they belong to their respective holders. erpMobile, iMAF, iMAFLink for SAP are
registered trademarks of eSUNTech Canada.