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Mosbys Canadian Textbook For The Support Worker 4Th Edition Sorrentino Test Bank Full Chapter PDF
Mosbys Canadian Textbook For The Support Worker 4Th Edition Sorrentino Test Bank Full Chapter PDF
MULTIPLE CHOICE
Feedback
A Incorrect. Cultural competence is a person’s ability to interact effectively with
people from different cultures or socioeconomic backgrounds.
B Correct. Cultural competence is not ordered by the physician.
C Incorrect. In health care, it includes the ability to deliver care that is respectful
and responsive to the health beliefs, practices, and linguistic (language) needs of
clients.
D Incorrect. Cultural competence should be the goal of every health care worker in
order to provide respectful, person-centred care.
2. Russ, a resident in a health care centre, wants to see his religious leader. What should the
support worker do?
a. Assist the resident to the chapel.
b. Report the request to the nurse.
c. Check the resident’s care plan.
d. Ask why the resident wants to do it.
ANS: B
Feedback
A Incorrect. Clarify where the resident would like to hold the visit.
B Correct. Many people rely on religion for support and comfort during illness.
The support worker needs to do whatever it takes to make this happen. If a client
asks to see a religious leader, promptly report the request to your supervisor.
C Incorrect. The client’s care plan may provide details of how to reach the
religious leader but does not need to be checked to see if this request is okay.
D Incorrect. Asking why the resident wants to do so would not be appropriate.
3. A client’s cultural beliefs and practices are different from those of the support worker. What
should the support worker do?
a. Judge the client by the worker’s own standards.
b. Ask to care for other clients or residents.
c. Respect the client’s beliefs.
d. Tell the client about her own personal beliefs.
ANS: C
Feedback
A Incorrect. Never judge a client, and keep an open mind.
B Incorrect. Asking to care for other clients or residents would not be professional.
C Correct. Religions, including Christianity (Catholic and Protestant faiths),
Judaism, Buddhism, Islam, Hinduism, Sikhism, and the Baha’i faith, among
others, are practised by various groups within Canada. You will care for clients
who have religious beliefs that are different from yours, and some clients may
not follow any religion. You must always respect the client’s beliefs, practices,
and religious symbols and items (such as a rosary, yarmulke, prayer rug, or
religious medal). Religious items should be treated with the greatest of respect
and never touched or moved unless you are given permission to do so by the
client.
D Incorrect. Telling the client about your personal beliefs would be inappropriate.
4. In 1971, Prime Minister Pierre Trudeau declared that Canada would adopt a multicultural
policy, recognizing and respecting the diversity in:
a. Languages
b. Customs
c. Religions
d. All of the above
ANS: D
Feedback
A Incorrect. This is true—in 1971, Prime Minister Pierre Trudeau declared that
Canada would adopt a multicultural policy, recognizing and respecting the
diversity in languages. However, this is not the best answer.
B Incorrect. This is true—in 1971, Prime Minister Pierre Trudeau declared that
Canada would adopt a multicultural policy, recognizing and respecting the
diversity in customs. However, it is not the best answer.
C Incorrect. This is true—in 1971, Prime Minister Pierre Trudeau declared that
Canada would adopt a multicultural policy, recognizing and respecting the
diversity in religions. However, this is not the best answer.
D Correct. In 1971, Prime Minister Pierre Trudeau declared that Canada would
adopt a multicultural policy, recognizing and respecting the diversity in
languages, customs, religions, and practices of its people.
Feedback
A Incorrect. Ethnicity is an important influence on a person’s culture.
B Incorrect. Culture is often passed down from generation to generation.
C Incorrect. Culture can be influenced by age.
D Correct. Some people belong to more than one culture at the same time. For
example, you might be a college student, belong to a religious organization,
have parents with whom you speak another language, and go jogging with a set
of friends regularly.
Feedback
A Incorrect. Ethnic identity is not the same as citizenship, as people can be citizens
of one country but consider themselves to be part of another ethnic group.
B Incorrect. Culture is defined as the characteristics of a group of people—the
language, values, beliefs, customs, habits, ways of life, rules of behaviour, and
traditions—that are passed from one person to the next and from one generation
to the next. Culture is not limited to ethnic background but can extend to any
group of interacting individuals who share similar learned characteristics.
C Correct. The ethnic background a person considers him- or herself to be part of
is based usually on similar language and customs.
D Incorrect. Nationality refers to the country a person is born in.
Feedback
A Incorrect. Feelings of intolerance for poor manners does not fit the definition.
B Correct. Racism is a type of prejudice. It is defined as feelings of superiority
over, and intolerance or prejudice toward, a person or group of people who may
have different physical appearances or cultural practices.
C Incorrect. Feelings of intolerance toward someone based on grades in school
does not fit the definition.
D Incorrect. Feelings of prejudice toward someone based on the type of car the
person drives does not fit the definition.
Feedback
A Incorrect. This may be true, but it is not the best answer.
B Correct. Prejudice is defined as an attitude that forms an opinion on a person
based on his or her membership in a group. Acting on one’s prejudices results in
discrimination, the unfair treatment of people on the basis of their physical
characteristics, health history, or group membership.
C Incorrect. This is possible but is not the best answer. Discrimination is defined
as behaviour that treats people unfairly based on their physical characteristics,
health history, or group membership.
D Incorrect. Fairness is not a part of prejudice.
Feedback
A Incorrect. Homophobia is defined as negative attitudes toward or an intolerance
of homosexuality or people who identify themselves as part of the LGBTQ
community, consisting of people who are lesbian, gay, bisexual, transgender, or
questioning their sexuality.
B Incorrect. Homophobia is defined as negative attitudes toward or an intolerance
of homosexuality or people who identify themselves as part of the LGBTQ
community, consisting of people who are lesbian, gay, bisexual, transgender, or
questioning their sexuality.
C Incorrect. Homophobia is defined as negative attitudes toward or an intolerance
of homosexuality or people who identify themselves as part of the LGBTQ
community, consisting of people who are lesbian, gay, bisexual, transgender, or
questioning their sexuality.
D Correct. Homophobia is defined as negative attitudes toward or an intolerance of
homosexuality or people who identify themselves as part of the LGBTQ
community, consisting of people who are lesbian, gay, bisexual, transgender, or
questioning their sexuality. Someone who displays homophobia is referred to as
homophobic.
Feedback
A Incorrect. In Western culture, the most common family structure is the
traditional nuclear family, consisting of a mother, a father, and children.
B Incorrect. The nuclear family arrangement in today’s Canada is very different
from what it was in previous generations.
C Correct. A nuclear family is defined as a family consisting of a mother, a father,
and children.
D Incorrect. Grandparents are considered part of the extended family.
11. Paul comes from a blended family. Which of the following would be true of a blended family?
a. He has dogs.
b. His parents are divorced.
c. His father’s new wife brought her children from her previous marriage into the
family.
d. His stepbrother is the natural child of his father and stepmother.
ANS: D
Feedback
A Incorrect. Blended families may or may not have pets.
B Incorrect. Just because Paul’s parents are divorced does not mean his family is
blended.
C Incorrect. Since Paul’s father and his new wife did not have natural children
together, this is not considered to be a blended family.
D Correct. A blended family is defined as a couple with two or more children, at
least one of whom is the natural child of both members of the couple, and at
least one of whom is the stepchild of either member of the couple.
Feedback
A Correct. A same-sex family is one in which both partners living together in a
loving, intimate relationship are of the same gender.
B Incorrect. This scenario does not fit the definition of a same-sex family.
C Incorrect. This scenario does not fit the definition of a same-sex family.
D Incorrect. Single-parent families are families in which the adult head of the
household does not have a partner who shares the home.
Feedback
A Incorrect. This is not true. Parents do not do everything for their children.
B Correct. Western culture emphasizes self-reliance and independence. Children
are usually encouraged to be self-sufficient, and most young adults leave the
family home and live independently of their parents and siblings.
C Incorrect. There are an increasing number of adults who live with their parents;
however, most adults do not.
D Incorrect. Care of grandparents by a family member is not always the case. Care
of family members outside the nuclear family is often entrusted to others outside
the family.
Feedback
A Incorrect. In most cultures, religion is an extremely important influence.
B Incorrect. Not all people belong to or follow religious beliefs and practices.
Each person is unique.
C Incorrect. Not all people belong to or follow religious beliefs and practices such
as prayer. Each person is unique.
D Correct. Religion relates to spiritual beliefs, needs, and practices and may
promote beliefs and practices related to daily living habits, behaviours,
relationships with others, diet, healing, days of worship, birth and birth control,
medicine, and death.
Feedback
A Correct. Some cultures believe that illness is caused by supernatural forces, such
as an imbalance with nature or disharmony among mind, body, and spirit.
B Incorrect. Some cultures use folk remedies to heal, not cause, illness.
C Incorrect. Ancient rituals may in fact be used to treat illness.
D Incorrect. People from some cultures may use charms, rituals, alternative
medicines, or traditional or folk medicine that may include ancient remedies and
rituals, passed down through generations. Some folk remedies involve herbs or a
traditional healer, or shaman.
16. When communicating with someone from a different culture, what should the support worker
remember?
a. Never to use eye contact.
b. That meanings vary across cultures.
c. Never to use touch.
d. Never to use silence.
ANS: B
Feedback
A Incorrect. In some cultures avoiding eye contact is considered disrespectful.
B Correct. It must be remembered that the meanings of body language cues vary
among cultures.
C Incorrect. In some cultures, touch is appropriate and in others it is not. You
should research this point before you care for a client.
D Incorrect. The use of silence varies among cultural groups.
17. To respect personal space, how much space should be allowed between the support worker
and the client?
a. 60 cm (2 feet)
b. 90 cm (3 feet)
c. 120 cm (5 feet)
d. 240 cm (10 feet)
ANS: B
Feedback
A Incorrect. To respect personal space, in Western cultures, most people prefer to
stand and speak at a distance of about 90 cm (3 feet).
B Correct. In Western cultures, most people prefer to stand and speak at a distance
of about 90 cm (3 feet).
C Incorrect. To respect personal space, in Western cultures, most people prefer to
stand and speak at a distance of about 90 cm (3 feet).
D Incorrect. To respect personal space, in Western cultures, most people prefer to
stand and speak at a distance of about 90 cm (3 feet).
Feedback
A Incorrect. Eye contact has different meanings in different cultures.
B Incorrect. Eye contact can, when appropriate, communicate warmth. In Western
cultures, it does communicate warmth.
C Incorrect. In some Asian and Aboriginal cultures, eye contact is considered
disrespectful and an invasion of privacy.
D Correct. In some Asian and Aboriginal cultures, eye contact is considered
disrespectful and an invasion of privacy.
Feedback
A Correct. Some facial expressions are universal.
B Incorrect. According to the textbook, Irish, English, and northern European
people usually use fewer facial expressions, especially with strangers.
C Incorrect. According to the textbook, Italian and Spanish people tend to use
facial expressions and gestures often to communicate happiness, pain, or
displeasure.
D Incorrect. In fact, some cultures, certain facial expressions may, in fact, be the
opposite of what the person is really feeling. For example, in some Asian
cultures, people may smile to hide negative emotions.
20. Caring for clients in a nonjudgemental way includes which of the following?
a. Remembering that not everyone has a culture.
b. Reacting negatively to cultural differences.
c. Assuming that if something works for you, it will also work for others.
d. Understanding how your culture influences you.
ANS: D
Feedback
A Incorrect. Remember that everyone has a culture (or more than one) and that
attitudes and behaviours are shaped by culture. The definition of culture is the
characteristics of a group of people—the language, values, beliefs, customs,
habits, ways of life, rules of behaviour, and traditions.
B Incorrect. Reacting negatively to cultural differences would not be appropriate
or professional.
C Incorrect. It would not be professional or appropriate to assume that if
something works for you, it will also work for others.
D Correct. To be tolerant and understanding of others, you need to understand how
your own culture influences you. Being reflective and knowing how your
culture influences your thoughts and behaviours will help you to give all your
clients the same high quality of care, regardless of their differences.
21. Mrs. DaCosta speaks very little English. A good way for the support worker to respect Mrs.
DaCosta’s diversity when communicating with her would be which of the following?
a. Use only English around her so she will be forced to learn it.
b. Use abbreviations to keep your sentences short and sweet.
c. Note that she does use the English word “owie” for pain and use that when
referring to pain she might be having.
d. Speak directly and loudly so she will understand better.
ANS: C
Feedback
A Incorrect. Using only English around her is not respectful, appropriate, or
professional.
B Incorrect. Avoid using technical terms, abbreviations, and slang.
C Correct. Be alert to identify words the client seems to understand.
D Incorrect. Do not speak loudly or shout. It will not help the client understand
English.
PTS: 1 DIF: Understanding REF: p. 156
22. Phillip lives in the country as part of a Hutterite community. This community has been around
for over 500 years and the people have a certain way of carrying out their work and family
lives. What is an appropriate description of the group he belongs to?
a. Ethnic
b. Religious
c. Cultural
d. Racial
ANS: C
Feedback
A Incorrect. Ethnic refers to groups of people who share a common history,
language, geography, national origin, religion, or identity.
B Incorrect. Religion relates to spiritual beliefs, needs, and practices and may
promote beliefs and practices related to daily living habits, behaviours,
relationships with others, diet, healing, days of worship, birth and birth control,
medicine, and death.
C Correct. When a group of people share the same language, values, beliefs,
customs, habits, ways of life, rules of behaviour, and traditions, they are a
cultural group.
D Incorrect. This is an adjective for a type of background. Because many people
find the word race insulting or misleading, your textbook avoids this term and
instead uses ethnicity.
23. To best understand how culture affects the support worker, which of the following questions
would not be appropriate to ask oneself?
a. Does the support worker judge people by his own cultural standards?
b. Does the support worker think there are “right” and “wrong” ways of doing things?
c. Does the support worker assume that if something works for one person, it must
work for others as well?
d. Does the support worker need to change his cultural beliefs?
ANS: D
Feedback
A Incorrect. This is an appropriate question to help you reflect on your culture and
its effect on you.
B Incorrect. This is an appropriate question to help you reflect on your culture and
its effect on you.
C Incorrect. This is an appropriate question to help you reflect on your culture and
its effect on you.
D Correct. This question would not help you to understand your culture and how it
affects you. You do not need to change your cultural beliefs for anyone. Just
understand and be respectful of others.
Feedback
A Correct. Occasionally, a paid translator must be called in to interpret what a
client is saying, especially if a legal consent is necessary.
B Incorrect. A paid translator must be called in to interpret what a client is saying,
especially if a legal consent is necessary.
C Incorrect. Requiring Rose to learn English is not appropriate.
D Incorrect. A support worker should never provide translation for legal matters.
25. Rajeev is East Indian. He is a first-generation Canadian since he was born in Calgary after his
parents immigrated here in the 1940s. Which statement is correct?
a. The East Indian culture is strict, and therefore Rajeev must be too.
b. Since Rajeev is a first-generation Canadian, his traditions and cultures from East
India will be his main influence.
c. He will speak the language of his parents’ home country.
d. Since Rajeev grew up in here, his East Indian culture may not be his only
influence.
ANS: D
Feedback
A Incorrect. This may be considered a stereotype and is not appropriate. This is
also an assumption and not professional.
B Incorrect. Ethnic background is only one of the influences in a person’s life.
C Incorrect. It would not be professional or appropriate to assume these things.
D Correct. Ethnicity is an important influence on a person’s culture, but it is not
the only influence.
26. A resident, Mr. Ali, used to be independent with his hygiene needs. Since his stroke, he
requires full assistance with hygiene. Anne, the support worker, comes on for her shift in the
afternoon and finds Mr. and Mrs. Ali very upset. She states that Mr. Ali required assistance
with washing prior to prayer and was told that this would not happen as the staff was too busy.
What should Anne do?
a. Contact the previous shift and tell the support worker this was not respecting the
cultural needs of the resident.
b. Volunteer to be Mr. Ali’s primary support worker.
c. Consult with Mrs. Ali and ensure that there is always a family member present to
assist with bathing prior to prayer.
d. Recognize that cultural competence needs to be addressed and share the
information about what occurred with your supervisor.
ANS: D
Feedback
A Incorrect. This is not appropriate. This is also an assumption and not
professional.
B Incorrect. This would not be realistic or address the issue or the need for team
collaboration.
C Incorrect. It would not be professional or appropriate to assume these things.
D Correct. This is sharing information and advocating for the client’s rights.
Cultural competence is the ability of a person to interact effectively with people
from different cultures or socioeconomic backgrounds. In health care, it includes
the ability to deliver care that is respectful and responsive to the health beliefs,
practices, and linguistic (language) needs of clients.
WE LEAVE KABARA.
AT TIMBUKTU.
DROVE OF OXEN.
CHAPTER III