Thomas hood

38 parkway Coxheath ME174EN

07715284887

thomashood07@outlook.com

Education:

Cornwallis academy

GCSE’s of a grade A equivalent in : English, mathematics, chemistry, Biology, physics, design

technology , business studies .

Experience:

I have independently and successfully diagnosed, repaired, and maintained a diverse range of
laptops and desktops which I have then resold. I have experience in handling both routine and
complex repairs, utilizing my deep understanding of hardware and software components. Problem-
solving is one of my strengths as evidenced by my ability to troubleshoot issues effectively and
efficiently, ensuring optimal functionality. Additionally, during my recent work experience, I gained
valuable experience in configuring and building servers for multimedia home theatres, and I
contributed to network setup and maintenance for the renowned company, New Wave AV. This role
allowed me to enhance my technical proficiency while providing exceptional service to clients and
contributing to the seamless operation of computer systems.

Skills:

Hardware Repair and Troubleshooting: Proficient in diagnosing and repairing hardware issues in
laptops, desktops, and other computer systems.

Software Diagnosis and Debugging: Skilled in identifying and resolving software-related problems,
including operating system errors and software conflicts.

Component Replacement: Experienced in safely replacing and upgrading computer components with
proper technique to reduce the chance of electrostatic discharge.

Virus and Malware Removal: Capable of detecting and eliminating viruses, malware, and other
security threats to ensure system integrity.

Operating System Installation and Configuration: Proficient in installing, configuring, and updating
various operating systems, such as Windows and Linux.

Network Troubleshooting: Skilled in diagnosing and resolving network connectivity issues, both wired
and wireless, to ensure seamless internet access.

Server Building and Configuration: Experienced in setting up, configuring, and maintaining servers for
various purposes, including multimedia home theatres and network systems.

Peripheral Setup and Maintenance: Knowledgeable in connecting and maintaining peripherals like
printers, scanners, and external storage devices.
Customer Service: Effective communication skills to provide excellent customer service, explain
technical issues to non-technical clients, and manage expectations.

System Optimization: Proficient in optimizing computer systems for better performance, including
defragmenting drives, managing startup items, and clearing temporary files.

Remote Troubleshooting: Familiar with remote desktop tools to assist clients and resolve issues
remotely when feasible.

Documentation: Strong record-keeping skills to document repairs, solutions, and troubleshooting

steps for future reference.

Time Management: Efficiently handle multiple repair tasks, prioritize tasks based on urgency, and
meet repair deadlines.

Soldering and Electronics: Basic understanding of soldering and electronic components for advanced
hardware repairs.

Security Best Practices: Knowledge of cybersecurity best practices to ensure data protection and
client privacy during repairs.

Diagnostic Software Tools: Familiarity with using diagnostic software and tools to identify hardware
and software issues accurately.

Up-to-Date Knowledge: Stay current with the latest computer hardware, software, and industry
trends to provide the best solutions to clients.

Achievements:

Represented the UK at the 25th World Scout Jamboree

I had the honour of representing the United Kingdom as a participant at the 25th World Scout
Jamboree. This international event brought together Scouts from around the globe to promote
cultural exchange, leadership development, and community service. During my time at the
Jamboree, I engaged in workshops, activities, and projects that fostered teamwork, cross-cultural
understanding, and personal growth. This experience not only enriched my global perspective but
also strengthened my ability to collaborate effectively with individuals from diverse backgrounds.

References: