Ana Sofia Villanueva de

Blanco

COMMUNICATOR AND PUBLIC

RELATIONS TECHNICIAN

CONTACT EDUCATION
503 7580-8132 Colegio Santa Teresa de Jesus
Highschool
sofia03_@hotmail.com 2009/2010

E4CC
ABOUT ME English Course
2015/2016
Organized, proactive and responsible.
Always looking to learn new skills that I
can put into practice at work. Universidad Tecnologica de El Salvador
Committed and professional attitude. Public Relations Technician
Leadership and ability to deal with 2013/2016
people. Communication skills - Creative
Universidad Tecnologica de El Salvador
Degree in Communications
COMPETENCES 2016/2022

Ability to organize and schedule

activities
REFERENCES
Customer Support Professional References
Ability to handle different activities
at the same time Rodrigo Arevalo
Creativity when communicating
information 503 7747-6769
Team work ability
Focused to goals Horacio Perez
Dealing and direct communication 503 7697-3050
with the clients
Ability and experience in providing
Personal References
feedback
Reporting management - Kevin Blanco
Excel/Word
Ability to manage google and 503 7436 5622
outlook resources
Andrea Lopez

LANGUAGES 503 7352 1383

English - 85/95% Miriam Lopez

Spanish - Native
503 7886 5474
 WORK EXPERIENCE

Teleperformance El Salvador | 2016-2018 - Call

Center Agent
Experience in a customer service account (Florida Blue). My duties were to
take calls every day and eventually provide floor support as a supervisor
replacement.

Cognizant El Salvador | 2018 - 2020 - Call Center

Agent
Customer service in different processes related to workers compensation
making and receiving calls to confirm information and determine the
approval of purchase orders. Eventually provided support as a supervisor
replacement

Webhelp El Salvador | 2020 - Present

I started as an email customer service agent in the Cash App account in
August 2020, 4 months later I had the opportunity to become an
Operations Supervisor, and that is the role I have been playing since
then.

Experience in managing teams of more than 25 people - Remote and on

site.

Experience in evaluation for hiring new employees. Interviewing new

applicants.

Support to the department of culture and life organizing activities

related to the incentives of the account and special projects that allow
the recreation of the employees.

Development of visual arts when it is necessary to communicate

important information to employees in general

Coaching for excellence program experience

Back up Head of Program/Manager