LogMeIn Central UserGuide

LogMeIn Central User Guide
Contents
Welcome to LogMeIn Central..........................................................................................................5 LogMeIn Fundamentals..................................................................................................................6
What is Remote Access?............................................................................................................................................6 What is the Host?...................................................................................................................................................6 What is the Host Software?....................................................................................................................................6 What is the Client?.................................................................................................................................................7 What is Remote Management?...................................................................................................................................7 What is LogMeIn Central?......................................................................................................................................8 System Requirements LogMeIn Central...............................................................................................................8
Your LogMeIn Account...................................................................................................................9

How to Create a LogMeIn Account.............................................................................................................................9 Managing Your LogMeIn Account..............................................................................................................................9 How to Change Your LogMeIn Account Email.........................................................................................................9 How to Change Your LogMeIn Account Password...................................................................................................9 How to View or Change Billing Information..........................................................................................................10 Making Your LogMeIn Account More Secure.............................................................................................................10
Installing LogMeIn Host Software.................................................................................................12

Which Computers Need the LogMeIn Host Software?................................................................................................12 System Requirements Host Computer....................................................................................................................12 LogMeIn and Firewalls.............................................................................................................................................12
Working with Computers in Your LogMeIn Account......................................................................14

Viewing Your LogMeIn Computers............................................................................................................................14 Tile View..............................................................................................................................................................15 List View..............................................................................................................................................................15 Detail View...........................................................................................................................................................16 How to Rename a Computer ....................................................................................................................................16 How to Change the Subscription Assigned to a Computer.........................................................................................17 How to Delete a Computer from Your Account..........................................................................................................17
Connecting to a Host Computer.....................................................................................................18

Connection Prerequisites..........................................................................................................................................18 How to Connect to a Computer in Your LogMeIn Account..........................................................................................18 How to Connect to a Computer Using a Desktop Shortcut..........................................................................................19 How to Connect to a Computer Using LogMeIn Ignition or Ignition for iPhone...........................................................19 Access Code? Password? About Authentication.........................................................................................................19 How to Change Your Computer Access Code........................................................................................................20 How to Set Up Automatic Authentication..................................................................................................................21 How to Wake a Computer in Sleep Mode or Powered Off Using Wake On LAN..........................................................22
Managing Groups of Computers...................................................................................................24

About the Impact of Group Changes (Moved Computers) on User Access..................................................................25
Using the Favorites List................................................................................................................27 Managing Users and User Groups.................................................................................................29

How to Add Users to Your LogMeIn Account.............................................................................................................29 How to Request Access to Computers in Another LogMeIn Account...........................................................................31 How to Add a User Group.........................................................................................................................................31 How to Edit User Group Permissions........................................................................................................................32 How to Define Which Computers a User Can Access.................................................................................................33 How to Move Users to Another Group......................................................................................................................34
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Contents
Working with Reports..................................................................................................................35

LogMeIn Central Report Types..................................................................................................................................35 How to Create a Custom Report Using Report Viewer...............................................................................................37 How to Activate Inventory Reporting.........................................................................................................................37 How to View Inventory Report Information for an Individual Computer....................................................................38 About Time Zones in Reports...................................................................................................................................38
Viewing Report and Alert Data in Charts......................................................................................39

How to Add a Chart..................................................................................................................................................39 Using Default Charts................................................................................................................................................40
Working with Alerts.....................................................................................................................42

LogMeIn Central Alert Rule Types.............................................................................................................................42 How to Define a Set of Alert Rules in an Alert Package.............................................................................................43 How to Assign an Alert Package...............................................................................................................................44 How to Manage Incoming Alerts for an Individual Computer....................................................................................44
One2Many....................................................................................................................................46
How to Execute a Remote Command........................................................................................................................47 How to Run a Batch File or Executable on Remote Hosts..........................................................................................47 How to Distribute Files to Remote Hosts...................................................................................................................48 How to Install, Uninstall, or Update Software on Remote Hosts................................................................................49 How to Update Registry Settings on Remote Hosts...................................................................................................50 How to Create a Custom Task for Complex Jobs........................................................................................................51 How to Create a Plan for Executing One2Many Tasks................................................................................................52 Working with Host Login Credentials........................................................................................................................53 How to Track Plan Results and View Logs................................................................................................................54
Deploying LogMeIn Host Software................................................................................................55

How to Deploy LogMeIn Pro or Free to Remote Computers.....................................................................................55 How to Modify an Installation Package.....................................................................................................................57 About Deployment Methods.....................................................................................................................................57 Troubleshooting Installation Packages and Deployment.......................................................................................58
Managing Subscriptions...............................................................................................................59
How to View a List of Available Subscriptions...........................................................................................................59 How to Add a Subscription Group............................................................................................................................59 How to Add Subscriptions to an Existing Group........................................................................................................60 How to Add a Subset of Subscriptions to a Group.....................................................................................................60 How to Manage Subscription Groups........................................................................................................................61 How to Synchronize the Renewal Date of Subscriptions............................................................................................61
Working with Host Preference Packages......................................................................................63

How to Create a Host Preference Package................................................................................................................63 How to Assign a Host Preference Package to a Group of Computers.........................................................................63 Descriptions of Deployable Preferences....................................................................................................................64 Deployable Host Preferences for Controlling Access to Host Computers................................................................64 Deployable Host Preferences for IP Address Lockout............................................................................................64 Deployable Preferences for Controlling Host Appearance.....................................................................................65 Deployable Host Preferences for Network and Connection Settings......................................................................65 Deployable Host Preferences for Logs and Session Recording..............................................................................66 Deployable Host Preferences for Remote Control..................................................................................................66 Other Deployable Preferences ("Advanced").........................................................................................................69
Working with LogMeIn Hamachi..................................................................................................71

Audience..................................................................................................................................................................71 LogMeIn Hamachi Fundamentals.............................................................................................................................71 What Is LogMeIn Hamachi?..................................................................................................................................71 The LogMeIn Hamachi Client...............................................................................................................................72
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LogMeIn Hamachi Network Types.......................................................................................................................74 Managing LogMeIn Hamachi Clients and Networks.............................................................................................75 LogMeIn Hamachi Security..................................................................................................................................76 Installing LogMeIn Hamachi....................................................................................................................................76 System Requirements..........................................................................................................................................76 How to Install the Client to a Local Computer........................................................................................................77 How to Deploy the Client to a Remote Computer...................................................................................................77 How to Install a Windows Client in Client-Only mode...........................................................................................78 How to Install the Hamachi for Mac Client in Client-Only mode...........................................................................78 How to Update the Hamachi Client......................................................................................................................78 Making the Transition to Hamachi on a Windows Client......................................................................................78 Managing LogMeIn Hamachi Clients.......................................................................................................................79 How to Set Default Settings for Deployed Clients..................................................................................................79 How to Attach an Unattached Client to a LogMeIn Account...................................................................................80 How to Rename a Client......................................................................................................................................80 How to Add/Remove a Client to/from a Network..................................................................................................80 How to Change the Client Interface.......................................................................................................................81 How to Detach (Delete) a Client from Your Account..............................................................................................82 Using Tags to Help Manage Clients in Your Account.............................................................................................82 Managing LogMeIn Hamachi Networks...................................................................................................................83 How to Set the Default Response to Network Join/Exit Requests...........................................................................83 How to Add a Hamachi Network.........................................................................................................................83 How to Add a Hamachi Network from the Client.................................................................................................86 How to Rename a Network..................................................................................................................................86 How to Approve or Reject Join Requests...............................................................................................................86 How to Edit Network Settings...............................................................................................................................87 How to Change Network Password Settings..........................................................................................................87 How to Delete a Network.....................................................................................................................................88 How to Leave a Network......................................................................................................................................88
Legal Notice.................................................................................................................................89
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Welcome to LogMeIn Central

LogMeIn Central is LogMeIns subscription-based Essential Remote Management solution. Foremost, LogMeIn Central is a powerful toolkit for managing computers that are running a LogMeIn host (either LogMeIn Pro or LogMeIn Free). LogMeIn Central also lets you deploy and configure LogMeIn Hamachi networks and clients. About this Document LogMeIn Central documentation covers features found in LogMeIn Central, including LogMeIn Hamachi web-management features. See the LogMeIn Pro User Guide or LogMeIn Free User Guide for more information about LogMeIn host software. Other Resources LogMeIn Central Product Page LogMeIn Central Knowledge Base
Copyright 2011 LogMeIn, Inc.
LogMeIn Fundamentals
If you are new to LogMeIn, please review this section to become comfortable with the fundamentals of remote access and remote management. You will learn the key terms and concepts you need to get the most out of LogMeIn products and services.
What is Remote Access?

Remote access is the ability to connect to one computer (a host) from another computer or device (a client) at any time, from anywhere there is an Internet connection.
What is the Host?

The computer being accessed is called the host. Think of the host as the computer that is "welcoming you in" by allowing you to use it remotely. The host has files and programs that you want to be able to access from any computer with an Internet-connected web browser. Example: Which computer is the host? You connect to your office computer from your home computer. Your office computer is the host.
What is the Host Software?

Each computer you want to access must be running LogMeIn host software: LogMeIn Pro or LogMeIn Free. In a sense, the LogMeIn host software safely and securely "opens the door" to a computer for a qualified remote user. What is LogMeIn Pro? LogMeIn Pro is LogMeIn's subscription-based remote access host. When you install LogMeIn Pro as the host software on a computer, you will be able to access that computer from any computer connected to the Internet. Any time you are in a remote access session with a computer running LogMeIn Pro, you will also be able to take advantage of the following premium remote services that are not available with LogMeIn Free: File Transfer and File Synchronization File Sharing Remote Printing Remote Sound (Windows client and host only) Desktop Sharing (the ability to invite another user to your computer) Remote Management via the Host Dashboard (Windows host only) By itself, LogMeIn Pro is a powerful remote access tool. When combined with LogMeIn Central, data is gathered from any Windows computer running LogMeIn Pro and made ready for use by LogMeIn Central for advanced reporting, computer monitoring and alerting, and computer inventory (see What is Remote Management? on page 7). What is LogMeIn Free? LogMeIn offers LogMeIn Free as a no-charge remote access solution.
When you install LogMeIn as the host software on one of your computers, you will be able to access that computer from any computer connected to the Internet. Can I access LogMeIn Free computers from LogMeIn Central? LogMeIn Central subscribers can access computers running LogMeIn Free, but they will not be able to take advantage of certain advanced reporting and remote management features for those computers. See the LogMeIn Central User Guide for details.
What is the Client?

Any device you use to access a computer running LogMeIn Pro or Free is called a client. The client is "welcomed" by the host. There are numerous ways to connect to a host from a client, including the following: Log in to LogMeIn.com and access a host computer from the My Computers page, a free service that comes with your LogMeIn account. Log in to LogMeIn.com and access a host computer from LogMeIn Central, a subscription-based remote management solution. Use LogMeIn Ignition for Windows, a stand-alone tool that gives direct, one-click access to all of your LogMeIn host computers. Use LogMeIn Ignition for iPhone, iPad, and iPod touch, in which case your iPhone, iPad, or iPod touch is the client. Use LogMeIn Ignition for Android, in which case your Android device is the client. Example: Which computer is the client? You connect to your office computer from your home computer. Your home computer is the client. System Requirements Client Device The device you use to remotely access a computer running LogMeIn host software must meet the following requirements. Client-side Operating System Windows 7, Vista, XP, Server 2003, 2008 (all including 64-bit) Windows ME & 2000 (32-bit) Mac OS 10.4 (Tiger), v10.5 (Leopard), and v10.6 (Snow Leopard) on both Power PC and Intel-based Macs Client-side Browser Internet Explorer 7 or later, with support for 128-bit or 256-bit encryption Firefox 3.0 or later Google Chrome 2.0 or later (Windows only) Safari 3.0 or later (Mac only) Tip: To use your iPhone, iPad, or iPod touch as a client, you must purchase LogMeIn Ignition for iPhone, iPad, and iPod touch. To use your Android smartphone or tablet as a client, you must purchase LogMeIn Ignition for Android.
What is Remote Management?

Remote management is the configuration, monitoring, diagnosis, and support of multiple remote computers from anywhere there is an Internet connection.
Remote management can be understood as the leveraging of remote access by an IT department or advanced user.
What is LogMeIn Central?

LogMeIn Central is LogMeIns subscription-based Essential Remote Management solution. LogMeIn Central as a Remote Host Management Tool Foremost, LogMeIn Central is a powerful toolkit for managing computers that are running a LogMeIn host (either LogMeIn Pro or LogMeIn Free). LogMeIn Central as a Network Management Tool for LogMeIn Hamachi Networks LogMeIn Central also lets you deploy and configure LogMeIn Hamachi networks and clients. Remote Management + Network Management = Essential Remote Services LogMeIn Central is an Essential Remote Services solution: it helps you deliver remote access, remote management, and virtual networking services to hard-to-reach Internet-connected computers, servers, and other devices.
System Requirements LogMeIn Central

Supported Browsers Internet Explorer 7 or above Firefox 3.0 or above Chrome 2.0 or above Safari 4.0 or above Important: JavaScript must be enabled. Operating System No requirements. ClickOnce Installer .NET Framework 3.0 or above
Your LogMeIn Account

How to Create a LogMeIn Account
You must have a LogMeIn account to use LogMeIn software and services. Once you have created your account, you will be able to add computers to your account. 1. Go to www.LogMeInCentral.com. 2. Click Create an account in the upper-right corner. The registration form is displayed. 3. Fill in the registration form and follow all on-screen instructions. Upon completing the account form you will be sent a confirmation email. 4. Carefully follow all instructions in the email you receive from LogMeIn regarding account activation.
Managing Your LogMeIn Account

How to Change Your LogMeIn Account Email
Change the email address you use when you log in to LogMeIn. No host connection is required to manage your LogMeIn account details. 1. Go to www.LogMeIn.com. 2. Log in to your account using your LogMeIn account ID (email address and LogMeIn password). The LogMeIn Central Home tab is displayed. 3. At the top of the page, click your account email address and then Account. The Account page is displayed. 4. Click Change next to your current email address. The Change Login Email Address page displays. 5. Type your new email address in the New email field and click Save. An email containing a confirmation link is sent to the new address. 6. Click the confirmation link that was sent to your new email address. You will be prompted to login with your old email address and password. 7. Log in with your old email address and password. Once logged in, your new email address will be committed to the LogMeIn system.
How to Change Your LogMeIn Account Password

Change the password you use to log in to your LogMeIn account. No host connection is required to manage your LogMeIn account details. 1. Go to www.LogMeIn.com. 2. Log in to your account using your LogMeIn account ID (email address and LogMeIn password).
The LogMeIn Central Home tab is displayed. 3. Click your account email address at the top of the page. The Account page is displayed. 4. On the Change Password tab, complete the Enter current password, Enter new password, and Re-enter new password fields. The Password Strength Meter will measure the strength of your new password. 5. Click Save. You are ready to use your new password the next time you log in to your LogMeIn account.
How to View or Change Billing Information

LogMeIn Account Holders use the Billing page to view and edit contact and billing information for their LogMeIn Account. To access the Billing page, log in to your LogMeIn account and click your account email address at the top of the page, and then select Billing.
Only Account Holders can edit information on the Billing page. Tip: The name in the Company Name field in the Contact Information section is used to define the profile name of your LogMeIn account. Other users will see this Company Name listed as part of the profile they use to access shared resources in your account. Need to see your billing history? Path: account email address > Billing > Billing History Need a copy of your invoice? Path: account email address > Billing > Billing History > Print Receipt
Making Your LogMeIn Account More Secure

Use the features found on the Security page to enable settings that help prevent unauthorized access to your LogMeIn account. Path: To access account security options, log in to your LogMeIn account and click your account email address and then Account. On the Account page, select the Security tab.
10 LogMeIn Central User Guide
Who can use this feature? LogMeIn Central Account Holders and users with permission to Enable account-level security features. Do you have multiple profiles? Settings apply to the active profile. Changes must be made individually for each profile. Time-out The amount of idle time allowed before you will be logged out of your LogMeIn Central session.
Emailed Security Code When Emailed Security Code is selected, each time you log in to your account at www.LogMeIn.com you will be sent an email containing a security code that you must enter before you can access your account. If you have multiple profiles, you will be sent a code when you access the currently active profile. Each code can be used only once. Printed Security Code When Printed Security Code is selected, LogMeIn will generate a list of one-time security codes for printing. Each time you log in to your account at www.LogMeIn.com you will be prompted to enter one of the security codes from the printed list before you can access your account. If you have multiple profiles, you must enter a code when you access the currently active profile. Each code can be used only once. Tip: Select Stop prompting for security codes when all security codes have been used up to disable the feature once all printed codes on the list have been used. Account Audit Select all events for which you want to receive automatic email notification. Notifications will be sent to the specified email addresses (for multiple recipients, separate email addresses with a semicolon). Available for Account Holders only. By enabling this feature, you can securely save your host username and password to the client computer from which you are connecting. See How to Set Up Automatic Authentication on page 21..
Remember Login Credentials
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Installing LogMeIn Host Software

LogMeIn Central works with computers that are running LogMeIn host software or LogMeIn Hamachi. Review this section to learn how to install host software to computers that you want to access using LogMeIn Central. See also Installing LogMeIn Hamachi on page 76.
Which Computers Need the LogMeIn Host Software?

You must install LogMeIn host software (Pro or Free) on each computer you want to be able to access remotely using LogMeIn Central. You do not need to install LogMeIn host software to the device used to access another computer. To install LogMeIn host software on your local computer, go to the Home tab and click Add Computer in the upper-left corner. Use the Deployment tab to install LogMeIn host software to one or more remote computers that you want to add to your LogMeIn account. Deployment supports mass installation as well. See Deploying LogMeIn Host Software on page 55. Example You want to access your home computer from work. You must install LogMeIn host software (Pro or Free) on your home computer.
System Requirements Host Computer

Before installing LogMeIn host software on the computer you want to access remotely, make sure the device meets the following requirements. Supported Operating Systems Windows 7, Vista, XP, Server 2003, 2008 (all including 64-bit) Windows 2000 (32-bit) Mac OS 10.4 (Tiger), 10.5 (Leopard), and 10.6 (Snow Leopard) on both Power PC and Intel-based Macs
LogMeIn and Firewalls

LogMeIn is compatible with all major security suites. Some configuration may be required to make LogMeIn work when the host is behind a firewall. Important: If prompted, you must allow the LogMeIn.exe program file to communicate over the Internet. For troubleshooting assistance, visit the Knowledge Base.
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Specific Knowledge Base articles cover known issues with numerous leading security products, including McAfee, Norton Internet Security, PC-Cillin, ZoneAlarm, Kaspersky, and AOL Spyware. Tip: The LogMeIn Community is an excellent source of information from other LogMeIn users.
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Working with Computers in Your LogMeIn Account

Viewing Your LogMeIn Computers
The Home Tab While logged in to your account, use the LogMeIn Central Home tab to access and manage your LogMeIn host computers. Computer Listing Options Use the List buttons to change how computers are displayed.
Figure 1: List buttons: Tile View, List View, Detail View Hide Groups on the Computer list Click the Groups button to view your computers in a simple list, without showing groups.
Figure 2: The Groups button Manage Groups Click edit to work with an existing groups. Delete a group Change the computers in a group Right-Click for Available Controls Right-click any computer name to view a menu of available controls.
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Figure 3: Right-click any computer name to view a menu of available controls.
Tile View
Try Tile view for a graphic view of computers in your account. Tile view is ideal if you have only a few computers in your account.
High Visibility Controls
Figure 4: Tile view
List View
Try List view for a clean, simple view of computers in your account. List view shows the most computers at one time, making it an excellent choice if you have many computers in your account.
Figure 5: List view
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Direct to Remote Control Click a computer name to go directly to remote control. Control-click or middle-click to open the session in a new browser tab.
Detail View
Try Detail view for a good balance between the graphic quality of Tile view and practicality of List view.
Figure 6: Detail view Customize the List of Controls Right-click the gray bar to view a list of available columns. Direct to Remote Control Click a computer name to go directly to remote control. Control-click or middle-click to open the session in a new browser tab.
How to Rename a Computer

Change the name used for listing a computer in your LogMeIn account. Important: This changes how your computer is listed in your LogMeIn account. This does not change the actual Computer Name as set at the operating system level (for example, under System Properties > Computer Name in Windows). 1. Go to www.LogMeIn.com. 2. Log in to your account using your LogMeIn account ID (email address and LogMeIn password). The LogMeIn Central Home tab is displayed. 3. On the Home tab, click Properties > General Settings for the computer you want to rename.
4. Enter a new computer name in the Computer description box. 5. Click Change to save the new name.
How to Change the Subscription Assigned to a Computer

You might want to change a subscription for any of these reasons: You want to downgrade from LogMeIn Pro (trial or paid) to LogMeIn Free You want to upgrade from LogMeIn Free to LogMeIn Pro You want to "move" a Pro subscription to another computer by first downgrading a Pro computer to Free and then assigning the newly available Pro subscription to a Free computer You have a new computer and no longer need LogMeIn on the old Important: Subscriptions cannot be transferred to another LogMeIn account. See also Managing Subscriptions on page 59. 1. Go to www.LogMeIn.com. 2. Log in to your account using your LogMeIn account ID (email address and LogMeIn password). The LogMeIn Central Home tab is displayed. 3. On the Home tab, click Properties > Subscription for the chosen computer. 4. Use the Available subscriptions drop-down list to choose the subscription to assign to the host computer. 5. Click Change subscription. The subscription will be assigned to the host within a number of minutes or when it next comes online. Remember: To move a subscription, you first make the subscription available by downgrading a host from Pro to Free or deleting the computer for your account. Second, you assign the newly available subscription to the new computer. The computer must already be added to your account.
How to Delete a Computer from Your Account

You can clean up your computer list by deleting computers from your account. 1. Go to www.LogMeIn.com. 2. Log in to your account using your LogMeIn account ID (email address and LogMeIn password). The LogMeIn Central Home tab is displayed. 3. On the Home tab, click Properties > General Settings for the computer you want to delete. 4. Click Delete this computer. The computer is removed from your list. The host software remains on the computer. Nothing is uninstalled.
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Connecting to a Host Computer

Connection Prerequisites
Use LogMeIn to access any computer that meets these conditions: LogMeIn Pro or Free must be installed and running on the host The host must be turned on The host must be connected to the Internet The host must not be in Sleep mode or Hibernation mode Tip: Are you on a network with other LogMeIn host computers? You may be able to wake your computer using the Wake On LAN feature. To review Wake On LAN requirements, see How to Wake a Computer in Sleep Mode or Powered Off Using Wake On LAN on page 22.
How to Connect to a Computer in Your LogMeIn Account

1. Go to www.LogMeIn.com. 2. Log in to your account using your LogMeIn account ID (email address and LogMeIn password). The LogMeIn Central Home tab is displayed. 3. On the Home tab, click a connection option for the computer you want to access. Tip: Control-click or middle-click to open the session in a new browser tab. On a Mac, use Command-click. Click the computer name or Main Menu link to connect to the host Main Menu (also known as Compact View) for basic remote access functionality. Click Remote Control to start controlling the host's desktop. Windows hosts only. Click Dashboard to connect to the host Dashboard (also known as Detailed Mode) for access to advanced remote management functionality. Click File Manager to go directly to the host File Manager. Right-click the computer name and click Remote Control in new window to open the session in a new window or browser tab.
LogMeIn will attempt to make a connection to the host. You will be prompted to authenticate to the host. Tip: You can set LogMeIn to securely save your host username and password to the client computer from which you are connecting. This will allow you to automatically authenticate when you next connect from the same computer. See How to Set Up Automatic Authentication on page 21 . 4. Log in to the computer using the appropriate authentication method: If prompted, enter the username and password you would enter if you were sitting in front of the host computer.
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If prompted, enter the Computer Access Code you created when you installed LogMeIn to the host computer.
Your session begins upon successful authentication. Important: The first time you start a remote control session you will be asked to install a browser plug-in to the client computer, which is the computer you are using to initiate the remote session.
How to Connect to a Computer Using a Desktop Shortcut

Save time by connecting directly to a host computer using a secure shortcut on a client computer. Who can use this feature? This feature is available to LogMeIn Central Account Holders and users with the Create Desktop shortcut permission. 1. Create a LogMeIn desktop shortcut on the client computer: Go to LogMeIn Central > Home tab > Properties > Desktop Shortcut.
Follow the on-screen instructions. 2. Use the newly created shortcut to connect to the host: Double-click the shortcut on the client desktop. You do not need to log in to your LogMeIn account. Log on to the host using the appropriate authentication method.
Your session begins upon successful authentication. Tip: For maximum security, you should not use a LogMeIn desktop shortcut on a public or shared computer.
How to Connect to a Computer Using LogMeIn Ignition or Ignition for iPhone

LogMeIn Ignition is the fastest way to connect to your LogMeIn host computers. Tip: Ignition is the best option when working on a public computer (some public computers limit your ability to run ActiveX, Java, or Flash; at least one of which is required for a rich remote control experience). Install LogMeIn Ignition on your desktop, USB drive or U3 smart drive Install LogMeIn Ignition for iPhone to your iPhone or iPod touch Note: LogMeIn Ignition and LogMeIn Ignition for iPhone are distinct products and must be purchased separately. Both are priced per LogMeIn account. Visit the LogMeIn Ignition and LogMeIn Ignition for iPhone product pages for more information.
Access Code? Password? About Authentication

Whenever you connect to a host computer running LogMeIn, you must authenticate yourself to the host computer.
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When will you be asked for a user name and password? Are you required to enter a Windows or Mac user name and password when you start your computer? If so, you also must enter a user name and password when you attempt to connect remotely. Most computers with multiple users or on a corporate network require you to authenticate in this way. Example: User name and password Let's assume that when you start your Windows computer at work, it forces you to press Ctrl-Alt-Delete and enter your user name and password. You install LogMeIn on your work computer. When you try to connect via LogMeIn to your work computer, you will be asked to enter your user name and password just as when you connect locally.
When will you be asked for a Computer Access Code? Do you go straight to the operating system (Windows or Mac) without entering a user name and password when you start your computer? If so, then you must to enter a Computer Access Code when attempting to connect remotely. Important: Do not lose your Computer Access Code. It can be changed from the host itself, but cannot be retrieved! Advanced Users: In Windows, the Computer Access Code is actually linked to a hidden Administrator account called LogMeInRemoteUser. The Computer Access Code is the password for the user LogMeInRemoteUser. Example: Computer Access Code Let's assume that your home computer not configured to require authentication. You just start it and go. You install LogMeIn on your home computer. When you try to connect remotely via LogMeIn you will be asked to enter the Computer Access Code that you created when you added the computer to your LogMeIn account.
How to Change Your Computer Access Code

LogMeIn is unable to retrieve a lost Computer Access Code, but you can change the access code directly on the host computer. This procedure is only valid on host computers already set to use a Computer Access Code. Tip: Watch a step-by-step video. 1. Go to the computer that you want to be able to access remotely. 2. Click the LogMeIn icon and then Open LogMeIn....
The LogMeIn host interface is displayed. 3. Click the Options tab. 4. Under Password, click Change Computer Access Code.
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5. Type and confirm your new Computer Access Code. 6. Click OK to save your change. Can't find the LogMeIn icon? Here's an alternate solution. On a Windows host, you can reset the Computer Access Code without opening the LogMeIn host interface. 1. Go to the computer that you want to be able to access remotely. 2. On the host, open the Run window: On Windows XP, go to Start > Run On Windows 7 and Vista, go to Start and type run in the Search field
3. Type control userpasswords2 and click OK.
4. On the list of users, select LogMeInRemoteUser. 5. Click Reset Password. 6. Type and confirm your new Computer Access Code. 7. Click OK to save your change.
How to Set Up Automatic Authentication

LogMeIn Central offers a combination of settings that allow you to securely save host credentials to a client computer. This allows you to automatically authenticate to a host when you next connect from the same client. 1. Make sure that automatic authentication is active for your user profile: a) Log in to your LogMeIn account. b) At the top of the page, click your account email address and then Account. c) On the Security tab under Remember Login Credentials, confirm that the Allow login credentials to be securely stored on the client computer box is selected. Tip: If the section is not available or is grayed out, then you do not have permission to use this feature. Contact the LogMeIn Central Account Holder who gave you access to computers in his account and ask for the Login credentials can be saved permission.
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2. Make sure automatic authentication is active on the host. Allow login credentials to be saved must be selected for the Host Preference Package applied to the host. See Deployable Host Preferences for Controlling Access to Host Computers on page 64. This option is active by default when no Host Preference Package is applied. 3. Reconnect to the host and select the Save credentials box during authentication. Your Windows or Mac authentication information is securely saved to the client computer. The next time you log in to the same host from the same client, the authentication window will be displayed briefly, but you will not need to enter your user name or password. Your saved credentials will be sent to the host automatically. Do you want to turn off automatic authentication? Once connected to a host, click Delete saved credentials at the top of the host Dashboard (Detailed Mode) or Main Menu (Compact View).
How to Wake a Computer in Sleep Mode or Powered Off Using Wake On LAN
When all requirements are met, you will be able to use Wake On LAN to switch on a computer that is in sleep mode (PC and Mac) or powered off (PC). Review this checklist to ensure that you will be able to use the Wake On LAN feature. Is there at least one other LogMeIn host on the same LAN that is online and available? Is Wake On LAN enabled on the host? From the host, open LogMeIn and follow this path: Options > Preferences > Advanced Settings. Under Wake On LAN, make sure that Enable 'Wake On LAN' from sleep and power off is selected.
Do you want to wake a PC that is powered off? For a Windows host that is powered off (but still plugged in), confirm that Wake On LAN is enabled in the computer's BIOS. Tip: Consult the user guide of your computer or motherboard to locate the appropriate BIOS switch, usually Wake On LAN from S5.
Do you want to wake a Mac? Enable the following setting: System preferences > Energy saver > Options tab > Wake for Ethernet network administrator access. Confirm that the computer is on a wired network. Wake On LAN is not supported for Mac hosts on a wireless network. Confirm that the Mac is in sleep mode and not powered off. You cannot a wake a Mac that is powered off.
Is the host in a supported sleep mode? Stand-by, sleep, or hibernation (ACPI specification S3 or S4).
All set? Any computer in your account that is ready for Wake On LAN will show the Switch on this computer button. Click the button to wake the computer. It may take several minutes for the computer to wake.
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Figure 7: Wake On LAN in Tile view
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Managing Groups of Computers

Organize computers according to location, function, access permissions, or any criteria you specify. For example, you might place all servers in one group, PCs in another, and Macs in a third. Who can use this feature? Computer groups can be managed by all LogMeIn Central account holders and any LogMeIn Central user with the Computer Group Management permission set on the Users tab. View or Add Groups using the Groups list Use the Groups list along the left panel of the LogMeIn Central interface to filter computers by group or to add a new group.
Figure 8: The Groups list Click a group to display all computers in the group on the Home tab Click Show All Groups to show all computers in all groups on the Home tab Click Add New Group to add a group Hide Groups on the Computer list Click the Groups button to view your computers in a simple list, without showing groups.
Figure 9: The Groups button Manage Groups under the Configuration tab Go to Configuration > Groups to manage existing groups. Edit a group name Delete a group Change the computers in a group
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Manage Groups from the Home tab On the Home tab in Tile view or Detail view, click edit to work with groups.
Edit a group name Delete a group Change the computers in a group Click the Groups button to view your computers in a simple list, without showing groups.
Figure 10: The Groups button Managing Access to Computers in Groups See Managing Users and User Groups on page 29.
About the Impact of Group Changes (Moved Computers) on User Access

Computers can be reassigned, or moved, from one group to another. This table summarizes the different types of group and computer permissions and the potential impact of a changed group or moved computer. Selection status A computer is selected as part of a group but not selected individually Sample Impact when a computer is moved from the group If a computer is moved to another group that is accessible by the user, it will be accessible to the user. If moved to a group that is not accessible to the user, a computer will not be accessible to the user.
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Selection status A computer is selected individually but not as part of a group
Sample
Impact when a computer is moved from the group If a computer is moved anywhere else in the account, it will remain accessible to the user
A computer is selected individually and as part of a group
If a computer is moved anywhere else in the account, it will remain accessible to the user.
Neither a group nor any individual computers have been selected
No access has been given to either a group or an individual computer, so no computer in the group is visible or accessible to the user.
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Using the Favorites List

The Favorites list gives you easy access to commonly used computers and features. Drag and Drop a Computer Link to Favorites Drag and drop the computer's icon to the Favorites list for direct access to remote control.
Tip: From Tile view, you can also drag and drop any other icon (Main Menu, Alerts, Properties, File Manager, Notes, Dashboard) for direct access to your favorite features. Add a Search to Favorites On the LogMeIn Central Home tab, type a search string in the Search Computers field in the upper-right corner. Click the Add this search to favorites link to add the search parameters to Favorites.
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Managing Users and User Groups

How to Add Users to Your LogMeIn Account
Invite others to access computers in your LogMeIn account. Requirements: Only LogMeIn Central users with User management permission can add users 1. In LogMeIn Central, click the Users tab. 2. Click Add Users. The Invite user to access your computers page is displayed. 3. Enter the Email address of each user you want to invite; one address per line, up to a maximum of 100. The address will be used to log in at LogMeIn.com. Tip: Anyone with an email address can added as a user. A LogMeIn account is not required in advance. 4. Optionally, add the new users to a User Group. 5. Set general permissions. Permission Grant All Permissions User management Reports Description Enable all user permissions and allow access to all computers in the account. Allow users to add, edit, and delete users in this account. Allow users to view LogMeIn Central reports. To view Hamachi reports, users must also have the following permission: Access networks in the account. Allow users to launch LogMeIn Central. Otherwise, the My Computers page is available. Allow users to edit security settings on the Account > Security tab. Allow users to deploy LogMeIn host software. To deploy Hamachi networks, users must also have the following permission: Network and Client Management. Allow users to manage subscription groups as part of the deployment process.
Access LogMeIn Central interface Enable account-level security features Deployment
Edit Subscription Groups
6. Under Access (Pro), set permissions that control how users manage LogMeIn host computers. Permission Alert management Description Allow users to create and manage alerts.
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Permission Configuration management Computer group management Login credentials can be saved
Description Allow users to create host preference packages. Allow users to create and manage groups of computers. Allow users to enable the Remember Login Credentials option on the Account > Security page, which allows users to save host login credentials when connecting to a LogMeIn host. See How to Set Up Automatic Authentication on page 21. Allow users to create desktop shortcuts for quick access to LogMeIn hosts. Allow users to view inventory reports. Users must also have the following permissions: Reports and Alert Management. Allow users to enable/disable inventory data collection for Pro Windows hosts in this account. Only valid for users with access to all computers in the account.
Create desktop shortcut View inventory data Inventory management
Create and modify One2Many tasks Allow users to create and modify One2Many tasks. Run One2Many tasks Interface Allow users to run One2Many tasks. Choose the host interface that users will see upon connection to a LogMeIn host.
7. Set the groups and computers that users can access. 8. Set Network (Hamachi) permissions. Permission Access networks in the account Network and Client Management Edit Client Defaults Edit Network Defaults Description Allow users to access all Hamachi networks in the account. Allow users to create and edit Hamachi networks and deploy Hamachi clients. Allow users to change the default settings applied to deployed Hamachi clients. Allow users to change the default settings applied to new Hamachi networks.
9. Click Send Invitation. You can view the invitation email by clicking Preview Invitation Email. 10. The invited users must open the invitation and click the invitation link. Any invitee who is not yet a LogMeIn user will be prompted to create a LogMeIn account. Any invitee who is already a LogMeIn user will have a new profile added to his existing LogMeIn account: User of [your "Company Name"]. 11. Once the user has accepted the invitation, the following security permissions become available at the bottom of the page. Option Emailed security code Description Require users to enter a security code when accessing the profile User of [your "Company Name"]. LogMeIn sends the code via email to the specified address. Each code can be used only once.
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Option Printed security code
Description Require users to enter a security code from a printed list when accessing the profile User of [your "Company Name"]. LogMeIn generates a list of one-time security codes for printing. Each time a user accesses the profile, he will be prompted to enter a code from the printed list. The user will be able to generate a new list of codes on the Account > Security tab.
Example: Inviting a user who already has a LogMeIn account Assume that you want to invite one of your colleagues to access computers in your Central account. Your colleague already has a LogMeIn account. Once he accepts your invitation, your colleague will see multiple profiles in the drop-down box in the upper-right of the LogMeIn Central interface. Important: Your colleague will not be prompted to create a new password. He will use his own (existing) LogMeIn account password. His original profile (for his own LogMeIn account) will be called Account Holder of [his own "Company Name" as saved on the Billing page]. His profile for your Central account will be called User of [your "Company Name" as saved on the Billing page].
How to Request Access to Computers in Another LogMeIn Account

Use the Request Access feature to gain access to computers in other LogMeIn accounts. Only LogMeIn Central subscribers (Account Holders) can request access to computers in another LogMeIn account. 1. In LogMeIn Central, click the Users tab. 2. On the Users tab, click Request Access. 3. Enter the email address of the LogMeIn Account Holder responsible for the computers you want to access. The recipient must be the Account Holder for the host you want to access. Tip: To identify the Account Holder of a LogMeIn host computer, open LogMeIn on the host and check the account holder's email on the Overview tab. 4. Click Send Request. Upon approval, a profile is added to your account. Note: The two profile types are "Account Holder of..." for computers in your own account, and "User of..." for computers in other accounts.
How to Add a User Group

Arrange your users into groups to make it easier to control permissions and computer access, particularly if you have many users in your account.
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1. In LogMeIn Central, click the Users tab. 2. Click Add Group. The Add new group dialog is displayed. 3. Name the group. 4. To create a computer group and/or a subscription group by the same name, select Computers and/or Subscriptions next to Display under. 5. Click OK. Now you must set permissions that will be applied to members of the group. See How to Edit User Group Permissions on page 32.
How to Edit User Group Permissions

You can assign permissions to individual users as well as all users in a group. The permissions of a group member consist of the permissions of the individual user and that of the user group he belongs to. Important: You cannot edit permissions for the [Default Group]. 1. In LogMeIn Central, click the Users tab. 2. Click edit permissions next to the user group whose permissions you want to change. The Edit User Group permissions page is displayed. 3. Change user group permissions, as required. For descriptions, see How to Add Users to Your LogMeIn Account on page 29. Important: Users in a group inherit group permissions except for Access Subscription Groups, Interface, and Group/Computer. 4. Click Save. Tip: To remove a user group, click Delete this group. Users in the deleted group are moved to the [Default Group] and will lose permissions inherited from the deleted group.
How Do User Group Settings Affect Individual User Permissions? On the user permissions page, permissions inherited from the user group are marked with a symbol next to the permission's name.
You cannot change these permissions.
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Figure 11: Inherited User Group Permissions The user in the example above has the following permissions: User management permission is granted by the user's group Access to the LogMeIn Central user interface is specifically granted to the user, but not to the user group Account-level security features, deployment, and reports are disabled both for the user and the user group
How to Define Which Computers a User Can Access

Set computer access permissions for an individual user. For information about user group permissions, see How to Edit User Group Permissions on page 32. 1. In LogMeIn Central, click the Users tab. 2. Click the email address of the user whose permissions you want to change. The Edit user page is displayed. 3. In the Access (Pro2) > Group/Computer Permission section, select the computers you want the user to be able to access. Option Group settings apply Access all computers in the account Description Allow the user to access computers as specified for the user group of which he is a member. Allow the users to access all of your computers.
Specify the groups and computers the selected Make selected computers and computer groups accessible to user can access the user. 4. Click Save.
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How to Move Users to Another Group

Important considerations when moving users to another group: If you move a user from the [Default Group] to a user group, the user keeps his user-level permissions and also inherits group-level permissions granted by the group. If you move a user from one group to another, the user inherits the permissions of the new group and loses those permissions that were granted by the original group. 1. In LogMeIn Central, click the Users tab. 2. Click the email address of the user you want to move to another group. 3. Click Move Users. The Edit user page is displayed. 4. Use the User Group drop-down box to select the new group. 5. Click Save.
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Working with Reports

Click the LogMeIn Central Reports tab to work with a wide range of reports and charts pertaining to your account's activities. Important: For many reports, including Alerts, Journal, and all inventory reports, data can be collected only from LogMeIn Pro Windows hosts. To experience full reporting functionality, make sure you have LogMeIn Pro Windows hosts in your account. Who can use this feature? The full set of LogMeIn Central reports and charts is available to LogMeIn Central Account Holders and users with permission to Access Reports and View Inventory data. See also Viewing Report and Alert Data in Charts on page 39.
LogMeIn Central Report Types

LogMeIn Central offers over a dozen default report types that can be generated, filtered, customized, and then saved as a custom report for easy retrieval. Who can use this feature? The full set of LogMeIn Central reports and charts is available to LogMeIn Central Account Holders and users with permission to Access Reports and View Inventory data. Some reports pull information from your LogMeIn account and have no dependency on host type. Some reports collect data from LogMeIn Pro Windows hosts only. If you do not have any LogMeIn Pro Windows hosts, these reports will be empty. Remember: Each report can be customized. Click Filter after you generate the default report to change date range, fields, sort order, and more. Account Activity and Usage Account Audit Lists activity in your LogMeIn account. Reported details include computers added or deleted, failed logins, subscription changes. no host dependency
Remote Access Sessions (In Lists remote control sessions. Reported details include Last Month) host name, user, start time, end time, duration.
no host dependency
User Account Access (in last Lists all occasions when your LogMeIn account was no host dependency week) accessed. Reported details include user, user IP address, and time of account login. Computer Alerts Alerts (In Last Week) Lists all alerts for the selected period. Reported details include alert type, event, time generated, status, and applicable Alert Package. Pro Windows hosts only
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Hardware Inventory CPU Hardware History Hardware History (unfiltered) Installed Memory Motherboard Network Interfaces Service Tag Storage Hardware Top Disk Usage Lists the CPU type and speed. Lists a full hardware inventory on Date1 compared to a full inventory on Date2. Pro Windows hosts only Pro Windows hosts only
Lists only the changes to hardware that occurred between Pro Windows hosts only Date1 and Date2. Lists the total memory size and size per module. Lists the chipset and number of memory slots. Lists the name and MAC address of each network interface. Lists the service tag of host computers supporting this feature (for example, Dell computers). Lists storage drives by name, type, serial number, capacity. Pro Windows hosts only Pro Windows hosts only Pro Windows hosts only Pro Windows hosts only Pro Windows hosts only
Lists disks by assigned drive, partition, size, free space, Pro Windows hosts only and percentage in use.
LogMeIn Host Software Details Deploy Links (Created In Last Lists host installation links sent from your account, Month) including status details. Host Software Installs (In Last Year) Journal Entries (In Last Month) Last Boot Date LogMeIn Licenses Computers Subscription Status Subscriptions Lists subscription details for each host in your account. Reported details include product type, contract term, renewal date, and host software version number. Lists available subscriptions in your account. Reported details include product type, contract term, status, renewal date, number in use, number available. no host dependency Lists host installations executed from your account. no host dependency no host dependency
Lists journal entries made on the host dashboard of Pro Pro Windows hosts only windows computers in your account. Lists the most recent OS start-up date. Pro Windows hosts only
no host dependency
Software Inventory Installed Applications Lists installed software. Reported details include application name, publisher, version, and install date. Pro Windows hosts only Pro Windows hosts only
Installed Operating System Lists the installed OS. Snapshot Software History
Lists a full software inventory on Date1 compared to a full Pro Windows hosts only inventory on Date2.
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Software History (unfiltered) Lists only the changes to software that occurred between Pro Windows hosts only Date1 and Date2. System History System History (unfiltered) Lists system history on Date1 compared to system history Pro Windows hosts only on Date2. Lists only the system changes that occurred between Date1 and Date2. Pro Windows hosts only
User and Computer Access Rights Computer Access Permissions Local Users User Permissions Lists what can each user has permission to do with each no host dependency host. Lists local, not LogMeIn, user accounts. Pro Windows hosts only
Lists users in your account and their permissions as set no host dependency on the LogMeIn Central Users tab. Includes User Group when applicable. Lists Windows User Profiles. Pro Windows hosts only
User Profiles
How to Create a Custom Report Using Report Viewer

Start with a default report, choose the specific data you want to see, and save your new report for easy retrieval. 1. 2. 3. 4. 5. In LogMeIn Central, click the Reports tab. Under Reports, click Report Viewer. Select a report Category. Select the specific Report that you want to use as a base. Click View Report. The base report is created with no filters applied. 6. Click Filter to begin applying data filters. 7. Click Apply to refresh the report. 8. Click Save to save the filtered report as a custom report. The Save Report dialog is displayed. 9. Name the new report and click Save as new. The report is added to the Report drop-down list for easy retrieval.
How to Activate Inventory Reporting

Activate the Inventory feature to begin collecting Inventory data from all LogMeIn Pro Windows hosts in your account. 1. In LogMeIn Central, click the Configuration tab. 2. Under Configuration, click Reports and select the Enable inventory reporting option. 3. Click Save Settings.
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When do the changes take effect? The Inventory setting is deployed to any online Pro host within one minute. For any offline host, the package is stored and deployed when the host next comes online.
How to View Inventory Report Information for an Individual Computer

1. On the LogMeIn Central Home tab, click Properties for the chosen computer. 2. Click the Computer Inventory tab. 3. Choose a data view: Choose Single Date Snapshot to view data for the selected machine on a chosen date Choose Compare Snapshots by Date to compare the inventory of the selected machine on two different dates Choose History to view all inventory changes for the selected machine since Inventory was enabled
4. Click Apply. Inventory data is displayed. 5. Refine your results using the Select Inventory Category drop-down list. Your results are filtered according to the selected category.
About Time Zones in Reports

All specific times in LogMeIn reports are shown according to the time zone of the person generating the report. How does it work? All time data is stored in the LogMeIn database in UTC. When you download a report, times are converted to the time zone set at [Account email address] > Account > Personal Information > Time Zone. Example. You are in New York. Your LogMeIn account is set to Eastern Standard Time (UTC-5). You start a session with a computer in London at 13:00 UTC-5, which is the same as 18:00 UTC. When you generate a report, the Session Start will be shown as 13:00.
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Viewing Report and Alert Data in Charts

How to Add a Chart
Charts give you rich reporting and analysis within the LogMeIn Central workspace. Each chart is a representation of data pulled from a specific LogMeIn Central report or Alert Package. Who can use this feature? The full set of LogMeIn Central reports and charts is available to LogMeIn Central Account Holders and users with permission to Access Reports and View Inventory data. 1. In the LogMeIn Central, you can create charts in two places: Reports tab Alerts tab
2. Click Add Chart. The Add Chart dialog box is displayed. 3. Select a Category and Report/Alert type. For details, see LogMeIn Central Report Types on page 35 and LogMeIn Central Alert Rule Types on page 42. 4. 5. 6. 7. 8. Name the chart. Choose the Chart type (usually table, bar, or pie). Select the data to be displayed. Follow the on-screen instructions to complete your chart. Click Save. Your chart appears on the active dashboard tab.
Moving and editing charts To move a chart, grab it by the header and drag it to the preferred location on the tab. You cannot move a chart to another tab.
To edit a chart, click the wrench icon.
To add a chart to the Info Area, click the + icon.
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To drill-down from chart view to standard view, click anywhere in the chart space.
Using Default Charts

The LogMeIn Central Chart Dashboard and Alert Dashboard offer default charts to get you started using the charting feature. Customize and save the default charts, or keep them as they are for easy reference. Restoring Default Charts and Alerts To restore default charts, go to the Configuration tab and click Reports > Restore Default Charts. To restore default alerts, go to the Configuration tab and click Reports > Restore Alert Dashboard. Default Reporting Charts Access Info tab Account Logins Remote Access Sessions Most Active Computers Total Computer Usage by Day User Info tab Total User Activity by Day User Summary Most Active Users Account Audit Computers tab Active Subscription Summary Most Active Computers Upcoming Subscription Renewals Management tab Low Disk Space (% Free)
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Top 10 Installed Applications Top Alerts in Last Week Installed Operating Systems Default Alerts Top Alerts (by Computer) CPU Alerts Disk Space Alerts Computer Online/Offline Alerts
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Working with Alerts

Alerts notify you of specific events or problems that occur on one or multiple LogMeIn Pro Windows hosts. This feature provides a quick and easy way to monitor any number of Pro hosts from one client. In LogMeIn Central, click the Alerts tab to view, edit, or add alerts for specific computers or groups of computers. To activate alerts, first create an Alert Package, and then assign the Alert Package to computers or groups of computers. Who can use this feature? The Alerts tab is available to LogMeIn Central Account Holders and users with the Alert Management permission. See also Viewing Report and Alert Data in Charts on page 39.
LogMeIn Central Alert Rule Types

Alert rules are combined into Alert Packages that are assigned to computers and groups of computers. Alert Rule CPU Utilization Description Use the CPU Utilization alert to monitor processor utilization on a computer or across a group of computers. If a device has more than one CPU, you can configure the alert to check utilization of either an individual or all CPUs. CPU Utilization is measured as a percentage of the whole. An alert is triggered when the Usage threshold is breached and held for the specified Duration. Use the Used Memory alert to monitor computer memory utilization on a computer or across a group of computers. Used Memory is measured as a percentage of the whole. An alert is triggered when the Usage threshold is breached and held for the specified Duration. Use the Free Disk Space alert to monitor the space remaining on a defined disk drive on a computer or across a group of computers. An alert is triggered when free disk space falls below the defined minimum as expressed in MB or as a percentage of the total size of the disk. Use the Folder Size alert to monitor the total size of a particular folder on a computer or across a group of computers. The Folder path must be the same on each computer in a group. If the Folder path is invalid for a given computer, then the alert will be ignored for that particular device. An alert is triggered when the folder size exceeds the maximum size (measured in KB, MB, or GB). Use the File Size alert to monitor the total size of a particular file on a computer or across a group of computers. The File path must be the same on each computer in a group. If the File path is invalid for a given computer, then the alert will be ignored for that particular device. An alert is triggered when the file size exceeds the maximum size (measured in KB, MB, or GB). Use the Computer alert to monitor the availability of computers in your account. An alert is triggered when a particular computer goes offline or comes online for the specified Duration.
Used Memory
Free Disk Space
Folder Size
File Size
Computer Online/Offline
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Alert Rule Application
Description Use the Application alert to monitor the activity of a particular program on a computer or across a group of computers. An alert is triggered when an application starts, stops, or crashes. Define the application name. The full path to the executable file is not required. If the application is not found on a given computer, then the alert will be ignored for that particular device. Use the Service alert to monitor the activity of a particular service running on a computer or across a group of computers. An alert is triggered when a service stops or crashes. Define the full name of the service. If the service is not found on a given computer, then the alert will be ignored for that particular device. Use the Event alert to monitor event code activity on a computer or across a group of computers. An alert is triggered when the selected application, security, or system event occurs. You may also enter a specific event source, category or ID. Use the Advanced Event alert to monitor event code activity on a computer or across a group of computers. Advanced Event is an Event alert that allows you to define multiple complex exception rules. Use the Hardware Inventory alert to monitor changes to hardware components on a computer or across a group of computers. An alert is triggered when the selected component is added or removed, as defined. Use the Software Inventory alert to monitor changes to software components on a computer or across a group of computers. An alert is triggered when a component is installed or uninstalled, as defined. Use the System Inventory alert to monitor changes to Windows profiles, Local Users, and settings on a computer or across a group of computers. An alert is triggered when the selected system component is added or removed, as defined.
Service
Event
Advanced Event
Hardware Inventory
Software Inventory
System Inventory
How to Define a Set of Alert Rules in an Alert Package

The first step in the Alert process is to create an Alert Package. An Alert Package is a set of rules that you can save and apply to a computer or group of computers. Note: The term 'Alert Package' replaces the term 'Alert Group'. 1. In LogMeIn Central, click the Alerts tab. 2. Click Manage Alert Packages. 3. Click Add Alert Package. The Create Alert Package page is displayed. 4. Give your Alert Package a Name. 5. Add rules to the package. a) Select the type of rule to add from the Add New Alert Rule list. b) Click Add New Rule. c) Edit the rule to meet your needs. Continue to add rules as required.
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Tip: Click Export at the top of the page to save the Alert Package in an .xml file for later use. 6. Click Save Alert Package. The package is saved and ready to be assigned to computers or groups of computers. Tip: To import a saved Alert Package (.xml), click Import at the top of the Add Alert Package page. Check the LogMeIn Community for Alert Packages posted by other LogMeIn users.
How to Assign an Alert Package

Alert Packages must be assigned to computers or groups of computers to take effect. Remember: Alert Packages cannot be assigned to LogMeIn Free hosts. Important: Only one Alert Package at a time can be assigned to a host. 1. In LogMeIn Central, click the Alerts tab. 2. Click Manage Alert Packages. A list of available Alert Packages is displayed. 3. Click Click here to assign next to the package you want to assign. The assignment page is displayed. 4. Choose computers and groups using the left and right arrows. 5. Click Assign Alert Package to Selected Computers. The Alert Package is applied to all computers and groups in the left pane. When do the changes take effect? The package is deployed within one minute to any host that is online. For any host that is offline, the package is stored and deployed when the host next comes online.
How to Manage Incoming Alerts for an Individual Computer

Use the Alert Viewer to view and manage triggered alerts. Triggered alerts should be acknowledged. On the Home tab, computers with triggered alerts are identified with a red number signifying the number of alerts awaiting attention.
Figure 12: Triggered Alerts in Tile view
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Figure 13: Triggered Alerts in Detail view 1. On the LogMeIn Central Home tab, click the link showing the number of triggered alerts. The Alert Viewer is displayed. 2. For any alert listed on the Alert Viewer, select the check box next to the computer name. 3. Click Acknowledge Selected. The selected items are marked as acknowledged. Tip: You can also see a list of triggered alerts by going to Alerts > Alert Viewer.
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One2Many
Execute, manage, and monitor administrative tasks on multiple computers directly from LogMeIn Central. What can you achieve with One2Many? Install or update software Execute a remote command Run a batch file or executable Update registry settings Distribute files Execute complex custom administrative jobs How does it work? At a glance. 1. Create a task. Tasks contain the program you want to install, the files you want to distribute, the command you want to run, or the settings you want to push. Create and save multiple tasks. You can then run them according to a specific plan. Each task can be associated with multiple plans. Sample tasks: Install Adobe Reader or Run Virus Scanner. 2. Create a plan. Plans define the computers that will receive the task and tell the task how and when to run. Each plan can only be associated with one task. Sample plans: All Servers in Building 7 or Windows XP Desktops. 3. Run the plan. Either run the plan immediately or according to a schedule. Sample Task/Plan combination Your goal is to distribute a new virus scan software to the sales team's LogMeIn Pro Windows hosts. You want this to happen on December 14 at 21:00. First, you create a task called "Install Virus Scan Software" and include the relevant .msi file as a resource. Next, you create a plan called "Sales PCs Dec14 21:00" that includes all computers in the group "Sales PCs" and schedules the task to run on December 14 at 21:00. When creating the plan, you ensure that the task "Install Virus Scan Software" is assigned to the plan. Otherwise the plan won't know what to do.
Host-side requirements To use One2Many, make sure your Windows hosts are running the latest version of the Pro software. Remember: LogMeIn Free hosts must be upgraded to Pro to take advantage of One2Many. Client-side requirements You must have Flash version 9 or above to upload task resources and manage credentials. Without Flash you can run plans for existing tasks and execute remote commands that do not require uploaded files.
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How to Execute a Remote Command

1. In LogMeIn Central, select the One2Many tab.
2. On the Tasks sub-tab, click Create Task. The Create task page is displayed. 3. Select Execute a remote command.
4. Name the task in the Task name field. Since you may end up with many saved tasks, be sure to use a clear and specific name. 5. Type the Command to execute. 6. Choose whether to assign a plan now, or later: To save your task and create a new plan that will be used to run the task, click Save and continue To save the task without assigning a plan, click Save and close (you will be able to assign a plan later)
See How to Create a Plan for Executing One2Many Tasks on page 52 to continue. Tip: Once you have assigned a task to a plan and have run the plan, you can monitor progress and view logs from the Plans tab. You can view logs for completed tasks on the History tab.
How to Run a Batch File or Executable on Remote Hosts

2. On the Tasks sub-tab, click Create Task. The Create task page is displayed. 3. Select Run a batch file or executable.
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4. Name the task in the Task name field. Since you may end up with many saved tasks, be sure to use a clear and specific name. 5. To locate and upload resources required to complete the task, click Browse.... 6. Enter Optional parameters. For example, you want setup.exe to be executed with the following options: setup.exe /q /s /z. Parameters must be valid commands for the files attached to the task. Important: Programs must run silently and cannot require user input. Note: The Full command field shows you the exact command that will be sent to your hosts. Use it to confirm that the syntax of the command matches your expectations. 7. To override default logging and create a custom log file, select Use custom log file and type a path to the log. 8. Choose whether to assign a plan now, or later: To save your task and create a new plan that will be used to run the task, click Save and continue To save the task without assigning a plan, click Save and close (you will be able to assign a plan later)
How to Distribute Files to Remote Hosts

2. On the Tasks sub-tab, click Create Task. The Create task page is displayed. 3. Select Distribute files.
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4. Name the task in the Task name field. Since you may end up with many saved tasks, be sure to use a clear and specific name. 5. To locate the files you want to distribute, click Browse.... You can upload multiple files. 6. Set the Destination folder. This field is displayed after you have selected a file to distribute. Tip: The path may contain environment variables. 7. Under Overwrite existing files, choose whether or not to overwrite files that already exist on the targeted hosts. 8. Under Folder creation behavior, select Create folders if they don't already exist to push files in folders. 9. Choose whether to assign a plan now, or later: To save your task and create a new plan that will be used to run the task, click Save and continue To save the task without assigning a plan, click Save and close (you will be able to assign a plan later)
How to Install, Uninstall, or Update Software on Remote Hosts

2. On the Tasks sub-tab, click Create Task. The Create task page is displayed. 3. Select Install or update software.
Note: If you are not using an MSI installer, you should use the Run a batch file or executable task type. 4. Name the task in the Task name field. Since you may end up with many saved tasks, be sure to use a clear and specific name. 5. To locate and upload resources required to complete the task, click Browse....
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6. Enter valid MSI parameters under Optional Parameters. To uninstall software, select the Uninstall option. Important: Installs must run silently and cannot require user input. Note: The Full command field shows you the exact command that will be sent to your hosts. Use it to confirm that the syntax of the command matches your expectations. Tip: Consult the Windows Installer SDK for additional documentation on command line syntax. 7. Choose whether to assign a plan now, or later: To save your task and create a new plan that will be used to run the task, click Save and continue To save the task without assigning a plan, click Save and close (you will be able to assign a plan later)
How to Update Registry Settings on Remote Hosts

2. On the Tasks sub-tab, click Create Task. The Create task page is displayed. 3. Select Update registry settings.
4. Name the task in the Task name field. Since you may end up with many saved tasks, be sure to use a clear and specific name. 5. To locate and upload the REG file required to complete the task, click Browse.... Note: The Full command field shows you the exact command that will be sent to your hosts. Use it to confirm that the syntax of the command matches your expectations. 6. Choose whether to assign a plan now, or later:
To save your task and create a new plan that will be used to run the task, click Save and continue To save the task without assigning a plan, click Save and close (you will be able to assign a plan later)
How to Create a Custom Task for Complex Jobs

Use a custom task to execute a set of complex administrative actions that require multiple resources and commands. For example, within one task you may want to run an updated .msi for anti-virus software and upload virus definition files. Also, you want to perform a full scan on all local drives and copy the resulting log files to your company file server. In another task you may want to upload files of numerous types (.exe, .bat, .dll, .cmd) and use an install.bat command to execute the job. 1. In LogMeIn Central, select the One2Many tab.
2. On the Tasks sub-tab, click Create Task. The Create task page is displayed. 3. Select Custom.
4. Name the task in the Task name field. Since you may end up with many saved tasks, be sure to use a clear and specific name. 5. To locate and upload resources required to complete the task, click Browse.... 6. If required, type a Command to execute. Tip: Click the variables link to see a list of environment variables you can use in a command. 7. Type a Successful exit code if the command you run returns a custom value on successful execution. This value is zero by default. 8. To override default logging and create a custom log file, select Use custom log file and type a path to the log. 9. Choose whether to assign a plan now, or later: To save your task and create a new plan that will be used to run the task, click Save and continue To save the task without assigning a plan, click Save and close (you will be able to assign a plan later)
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How to Create a Plan for Executing One2Many Tasks

Plans define the computers that will receive the task and tell the task how and when to run. 1. To create a plan, you must access the Create plan page in one of the following ways: Option 1: On the One2Many tab, select the Plans sub-tab and click Create plan. Option 2: On the Create task page, click Save and continue. Option 3: On the Tasks page, click Run. Select Create a new plan in the resulting dialog.
The Create plan page is displayed 2. Name the plan in the Plan name field. Tip: When naming plans, try to focus on the group of computers to which the plan is assigned (for example Sales Laptops, All Servers in Building 7, Windows XP Desktops, or similar). 3. Use the Task to run drop-down list to choose the task that you want to execute with this plan. Important: You can only assign one task to a plan. 4. Choose to run the task now or later under When to run task. Choose Run the plan now to run the plan immediately after saving the plan and assigning credentials. Choose Schedule plan to run later to set the plan to run at a specific time or according to a recurring hourly, daily, weekly, or monthly schedule.
5. Under Other options, choose from the following settings: Option Resource transfer timeout Task timeout Attempt to wake up computers that are switched off Description Abort the associated task on any host to which task resources fail to transfer within the defined period. End processes specified in the associated task on any host for which the task fails to complete within the defined period. This setting only applies to hosts meeting all Wake On LAN requirements. See the LogMeIn Pro User Guide for details.
When plan completes, send an email Enter the email addresses where you want to send a notification when summary to the plan is completed. Notes Enter a note to help you or your colleagues work with this plan.
6. Under Select computers, select LogMeIn Pro host computers to be included in the plan. The action in the associated task will be applied to the selected hosts.
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7. Choose whether to enter host login credentials now, or later: To enter credentials now, click Save and continue. See Working with Host Login Credentials on page 53 for details. To save the plan without entering credentials, click Save and close. Important: Tasks can only be executed on LogMeIn Pro hosts after successful authentication.
Working with Host Login Credentials

Make it easy to log in to your hosts by securely storing host credentials. 1. To manage credentials, you must access the Global credential management page in one of the following ways: Select the Configuration tab and then the Credential Management sub-tab. During the process of creating a One2Many plan, you will be prompted to enter credentials before you can run a plan. Tasks can only be executed on LogMeIn Pro hosts after successful authentication.
2. Select a computer or computers on the list of available hosts.
3. Enter credentials for the selected host(s). To verify credentials before they are saved, select the Verify credentials box.
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4. Click Apply to selected computers to save.
How to Track Plan Results and View Logs

Use the History tab to view log files for completed tasks. Note: To view tasks still in progress, go to the Plans sub-tab and click the Running plans filter. 1. In LogMeIn Central, select the One2Many tab and then the History sub-tab. A list of executed plans is displayed. Tip: Use filters or the search field to locate specific plans.
2. Click View next to any plan on the list.
Plan results are displayed. 3. On the results page Plan tab, click View log file to view the logs.
Deploying LogMeIn Host Software

Use the Deployment tab to install LogMeIn host software to one or more remote computers and add the computers to your LogMeIn account. Who can use this feature? The Deployment tab is available to LogMeIn Central Account Holders and users who have Deployment permission. Key Terms To deploy LogMeIn host software, you must create an installation package and define a deployment method. Installation Package When you create an installation package, you are answering the following questions: Which type of LogMeIn host software do you want to deploy? Which subscriptions do you want to use? Do you want new computers to be in a specific computer group? Do you want to apply special host settings? Do you want to activate alerts? Deployment Method When you define the deployment method, you are answering the following questions: How do you want the actual installation to be executed? Using what technology, so to speak. Do you want to send an installation link (a clickable URL) by email, chat, or similar? Do you want to provide a centrally accessible installer? Do you want to provide a self-extracting installer? Do you want to run a batch file from the command prompt of the remote computer?
How to Deploy LogMeIn Pro or Free to Remote Computers

Install LogMeIn host software to one or more remote computers and add the computers to your LogMeIn account. 1. In LogMeIn Central, click the Deployment tab. 2. On the Deployment tab, click Add Installation Package. The Add Installation Package page is displayed. 3. Fill in the necessary fields and select the appropriate options for the remote installation. Option Description Installations allowed Expiration date Description For your own reference, type a brief description that you will use to identify the new host. Enter the maximum number of computers that will be able to use the installation package. Select Unlimited to allow any number of computers to use the package. Default is one week. Select Never expires to allow installations from this package at any time in the future.
Which subscription do you Select the subscriptions to assign to hosts receiving this installation package. want to apply
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Option
Description Any available Pro subscription deploys Pro using any available Pro subscriptions in your account. Any Pro subscription(s) in this group deploys Pro using any available Pro subscriptions in the specified group. Tip: To enable this option, you must first set up subscription groups. See How to Add a Subscription Group on page 59. This specific subscription installs Pro or Free using the selected subscription. Unassigned paid Pro subscriptions and LogMeIn Free are listed.
What do you want to do if Define what should happen if the package runs out of available Pro subscriptions. you run out of Pro Choose Allow LogMeIn Free installations to deploy LogMeIn Free on the subscriptions? remaining hosts. Choose Block further installations if you only want to deploy Pro. When no more subscriptions are available, send an email to these addresses sends a notification to the specified email addresses. 4. Under Configuration, select from the following options: Option Computer group Alert package Host preference package Description Select the Computer Group to which you want to add the new hosts. Select the Alert Package to apply to new Pro Windows hosts. Select the Host Preference Package to apply to new Pro Windows hosts.
5. Optionally, click Advanced Settings to set proxy settings and additional options for remote installation. Option Description
Allow users to change the computer The computer description is the host's name as displayed on your description during installation computer list. By default, LogMeIn uses the host's name as the computer description. Remember: If you allow users to rename computers, you may not be able to recognize them on your computer list! Keep the computer awake The LogMeIn installer will change the power settings of each new permanently if running on AC power Windows host that has been otherwise set to sleep after a specific period of inactivity. Windows hosts connected to a standard AC power source (outlet) will be prevented from sleeping, thus ensuring access via LogMeIn. Proxy settings for the installation If applicable, enter your proxy server settings.
6. Click Save Settings. The Deploy Installation Package page is displayed. 7. On the Deploy Installation Package page, select the Deployment method to be used by the installation package.
For detailed information about each deployment method, see About Deployment Methods on page 57. Note: Your LogMeIn account information is included in the installer regardless of the deployment method. Important: If there is a problem with the deployment settings, you will see an alert. For information about alerts, see Troubleshooting Installation Packages and Deployment on page 58. 8. Optionally, click Your personal notes and enter comments. 9. Send the installation link or download the installer file, as appropriate. Follow on-screen instructions per method. Tip: Use the Account Audit feature to receive notification each time a you deploy an installation package. See Making Your LogMeIn Account More Secure on page 10.
How to Modify an Installation Package

Important: Changing a deployment will instantly update any active installer packages except when you change proxy settings or the Allow users to change the computer description during installation option, in which case you must regenerate the installer package. 1. 2. 3. 4. In LogMeIn Central, click the Deployment tab. On the Deployment tab, click the name of the installation package you want to modify. On the Deploy Installation Package page, click the Edit Installation Package link. On the Edit Installation Package page, change the necessary deployment properties and click Save Settings. The Distribute Deployment page is displayed. To continue, and to review information about deployment properties, see How to Deploy LogMeIn Pro or Free to Remote Computers on page 55.
About Deployment Methods

Four methods are available for distributing installation packages. You must apply a deployment method to each installation package. See How to Deploy LogMeIn Pro or Free to Remote Computers on page 55. Deployment Method Installation Link Description When the recipient clicks the link, LogMeIn host software is installed to the computer the recipient is using. Click Send Email with Link to send an email using your default email client. Alternately, copy the link and paste it to you preferred chat tool. Ask the recipient to click the link and follow all on-screen installation instructions. Remember: LogMeIn will be installed on the computer where the recipient opens the link and runs the installer.
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Deployment Method Installer File (.msi)
Description Download the LogMeIn.msi installer that you must run on the host computer manually. Click Download Installer File to download the LogMeIn installer package. Users must run this pre-configured installer to install the LogMeIn host on their computers. Note: Optionally, you can set up a Microsoft Windows Group Policy to automatically install LogMeIn hosts. For information on using Group Policies, see http://support.microsoft.com/kb/307882.
Installer Executable (.exe)
Download a self-extracting installer package. Click Download Installer Executable to download the LogMeIn installer package. Users must run this pre-configured installer to install the LogMeIn host on their computers.
Command or Batch File
Download a batch file or create a command that you can run from command prompt. You must download the LogMeIn.msi installer to use the batch file or command from https://secure.logmein.com/logmein.msi. Click Download as Batch file... to download a batch file. Select Silent installation to install the host without user interaction.
Troubleshooting Installation Packages and Deployment

You may experience the following problems while attempting to distribute an installation package: Problem Error Message Solution Click enable it to enable deployment. Click Edit Installation Package and make necessary changes on the Edit Installation Package page. For example, apply a different subscription.
Installation package is Installation package is disabled disabled. There is a problem Installation package has expired with deployment that Installation limit has been reached the alert specifies. Subscription limit has been reached Subscription has expired You have no permission to access this subscription group There are multiple problems with deployment.
Installation package cannot be distributed Click Edit Installation Package and make necessary changes on the Edit Installation Package page. For example, the installation and subscription limits may have been reached.
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Managing Subscriptions
See also How to Change the Subscription Assigned to a Computer on page 17.
How to View a List of Available Subscriptions

View a list of LogMeIn subscriptions associated with your account. Important: You must have Deployment and Edit Subscription Groups permissions to manage subscriptions. 1. In LogMeIn Central, click the Configuration tab. Optionally, click your account email address at the top of the page and click Subscriptions. All available subscriptions are listed. 2. You have the following options: To create a subscription group, click Add Group. See How to Add a Subscription Group on page 59. To edit a subscription group, click Edit next to the name of the subscription group. See How to Manage Subscription Groups on page 61. To synchronize subscription renewal dates, click Synchronize renewal dates. See How to Synchronize the Renewal Date of Subscriptions on page 61. To view a report on hosts using Pro subscriptions, click the number in the Assigned column. To assign a LogMeIn Ignition subscription, click assign next to the subscription. Tip: Here are more ways to access a list of subscriptions in LogMeIn Central. Deployment > View all subscriptions (to show subscriptions available for deployment) Reports > Report Viewer > Category (LogMeIn Licenses) > Report (Subscriptions)
How to Add a Subscription Group

Note: You can move paid, but not trial, LogMeIn Pro, Backup, and Ignition subscriptions into groups. 1. In LogMeIn Central, click the Configuration tab. Optionally, click your account email address at the top of the page and click Subscriptions. All available subscriptions are listed. 2. Click Add Group. The Add new group box is displayed. 3. Name the group. 4. Use the Display under section if you want to create a Computer Group and/or a User Group by the same name. 5. Click OK. The Subscriptions in this Group page is displayed. 6. Select subscriptions from the Available subscriptions pane and click the arrow to move them into your group.
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Only Pro, Ignition, and Backup subscriptions are shown. Free, Trial, Complimentary, and Hamachi subscriptions cannot be added to a group. 7. Click Save. Why Create Subscription Groups? You are an IT service provider of three companies. To keep track of the subscriptions that the individual companies purchased, you create subscription groups and add the subscriptions of each company to its own group. If, for example, company A has 10 LogMeIn Pro subscriptions available but needs 15 more hosts, you can deploy LogMeIn Pro on 10 hosts and Free on the rest without using the available subscriptions of the other two companies that you support.
How to Add Subscriptions to an Existing Group

1. In LogMeIn Central, click the Configuration tab. Optionally, click your account email address at the top of the page and click Subscriptions. All available subscriptions are listed. 2. Click Edit next to the group you want to modify. 3. Select subscriptions from the Available subscriptions pane and click the arrow to move them into your group. Only Pro, Ignition, and Backup subscriptions are shown. Free, Trial, Complimentary, and Hamachi subscriptions cannot be added to a group. 4. Click Save.
How to Add a Subset of Subscriptions to a Group

1. In LogMeIn Central, click the Configuration tab. Optionally, click your account email address at the top of the page and click Subscriptions. All available subscriptions are listed. 2. Highlight a single row with multiple subscriptions. 3. Click the number in the Total column to open the subset selector page. 4. In the Unassigned subscriptions to move section, select the number of unassigned subscriptions to add to the group. 5. Select or deselect hosts in the Assigned subscriptions to move section if you have subscriptions that are already assigned to computers. In this way you can add assigned subscriptions to the subscription group. Note: Computers you cannot access are listed as restricted. 6. Click Add Selected or Remove Selected, as appropriate. The Edit Subscription Group page.
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How to Manage Subscription Groups

Important: You cannot modify the [Default Group]. 1. In LogMeIn Central, click the Configuration tab. Optionally, click your account email address at the top of the page and click Subscriptions. All available subscriptions are listed. 2. Click Edit next to the group that you want to modify. 3. You can do the following: Select the subscriptions that you want to add or remove and click the appropriate arrow Click Rename to change the name of the subscription group and the related computer and user groups Click Delete this group to remove the subscription group. Any subscription in the deleted group is moved to the [Default Group]. Note: To select a subset of Pro subscriptions, click the number in the Total column. For more information, see How to Add a Subset of Subscriptions to a Group on page 60. 4. Click Save.
How to Synchronize the Renewal Date of Subscriptions

Synchronize the renewal dates of your subscriptions that would otherwise expire at different times. Synchronization of renewal dates helps you organize the expiration dates of your subscriptions by setting a common renewal date for your subscriptions. You can synchronize subscriptions of the same and different products as well. For example, if you have 100 annual LogMeIn Pro and 10 annual LogMeIn Backup subscriptions, you can set a single renewal date for all 110 subscriptions. 1. In LogMeIn Central, click the Configuration tab. Optionally, click your account email address at the top of the page and click Subscriptions. All available subscriptions are listed. 2. Click Synchronize Renewal Dates. The Select the subscriptions you want to synchronize page is displayed. 3. Choose the subscriptions to synchronize. Important: You can only synchronize subscriptions of the same type. For example, annual with other annual subscriptions. 4. Select the subscriptions that you want to synchronize. You can select subscriptions from multiple subscription groups. Note: You can also select a subset of subscriptions as described in How to Add a Subset of Subscriptions to a Group on page 60. 5. Click Continue. The Define a new common renewal date page is displayed.
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6. Enter the New renewal date. By default, the last renewal date of the selected subscriptions is selected and you cannot select an earlier renewal date. You can have several subscriptions that expire on different dates. 7. Click Calculate Price. Note: To see detailed information about the subscriptions to be renewed, click Show Detailed Calculation. 8. Click Buy Now.
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Working with Host Preference Packages

How to Create a Host Preference Package
Use Host Preference Packages to define and deploy LogMeIn host preferences and security settings to any group of LogMeIn Pro Windows hosts in an account. Who can use this feature? Host Preference Packages can be managed by LogMeIn Central Account Holders and users with the Configuration Management permission. Note: Host Preference Packages were referred to as Configuration Groups in LogMeIn IT Reach. 1. In LogMeIn Central, go to Configuration > Host Preferences. 2. Click the Add Package button. The New Host Preference Package page is displayed. 3. Name your new Host Preference Package. 4. Click Save. 5. Choose the settings to include in the package: a) Choose a preference Category. See Descriptions of Deployable Preferences on page 64 for details. b) Make the appropriate changes to the settings. c) Click Save. Continue to add categories as required. 6. When you have finished adding preference categories, click Finish and Save All. The package is added to the list of available Host Preference Packages that are ready to be assigned.
How to Assign a Host Preference Package to a Group of Computers

You can assign a Host Preference Package to any number of groups or computers. Host Preference Packages can only be applied to LogMeIn Pro Windows hosts. 1. 2. 3. 4. In LogMeIn Central, go to Configuration > Host Preferences. Click Edit or Click here to assign next to the Host Preference Package you want to assign. Choose computers and groups using the left and right arrows. Click Save. The package is applied to all computer and groups in the left pane.
When do the changes take effect? The package is deployed within one minute to any host that is online. For any host that is offline, the package is stored and deployed when the host next comes online. Tip: You can also assign a Host Preference Package during the deployment process.
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Descriptions of Deployable Preferences

These options can be deployed to LogMeIn Pro Windows hosts in a Host Preference Package.
Deployable Host Preferences for Controlling Access to Host Computers

Path: Configuration > Host Preferences > [Individual Host Preference Package] > Category > Access Control Allow full control to administrators Give full control to users with an administrator account on the host. Otherwise, you can define rights individually on the host under Preferences > Security > User Access Control. See "How to Specify User Access Rights in LogMeIn" in the LogMeIn Pro User Guide. Allow login credentials to be saved Allow LogMeIn users with permission to use automatic authentication to securely save their username and password to the client when connecting to a host. See also How to Set Up Automatic Authentication on page 21. Save user name in a cookie Allow client-side users to save their Windows username in a browser cookie. As a result, users will only need to enter a password to authenticate when connecting from the same client.
Hide list of domains on the Remote Clear the list of active domains on the host authentication dialog box. This Access login screen provides an extra layer of security by forcing the client-side user to know the exact name of the chosen domain. Allow the user to turn off LogMeIn Allow users to turn off the LogMeIn service via the LogMeIn host interface. See also the "Controlling Access to Host Computers" section of the LogMeIn Pro or Free User Guide.
Deployable Host Preferences for IP Address Lockout

Path: Configuration > Host Preferences > [Individual Host Preference Package] > Category > IP Address Lockout Denial of Service attack blocker Active Number of invalid HTTP requests allowed Reset invalid attempt counter after Keep attacker blocked for Use the Denial of Service filter as a precaution against unwanted intruders who slow your host machine by continuously requesting the same service. Specify the number of invalid requests to allow before the offending IP address is locked out. After this much time has elapsed, the invalid attempt count of the offending IP address will be reset to zero. All attempted connections from an offending IP address will be rejected for the amount of time specified.
Authentication attack blocker Active Use the Authentication attack blocker to lock out those who try to get past your host logon screen without authorization.
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Number of invalid attempts allowed Specify the number of invalid authentication attempts to allow before the offending IP address is locked out. Reset invalid attempt counter after After this much time has elapsed, the invalid attempt count of the offending IP address will be reset to zero. Keep attacker blocked for After this much time has elapsed, the invalid attempt count of the offending IP address will be reset to zero.
Deployable Preferences for Controlling Host Appearance

Path: Configuration > Host Preferences > [Individual Host Preference Package] > Category > Appearance Display CPU and memory information above the menu Default number of items per page for long lists Enable the Java applet that shows current processor and memory utilization in the top frame of the LogMeIn host interface in Dashboard view. Set the number of items to be shown per page for lists (such as event logs, the services list). Most lists allow you to change the number of items shown.
Display the LogMeIn icon in the System Clear this option to hide the LogMeIn icon from the host system tray. The Tray host user will be able to open LogMeIn using the Windows Start menu. Disable LogMeIn notification messages Suppress all LogMeIn messages communicated from the system tray. This is useful when messages could disrupt the end-user experience, such as on a kiosk or other public display.
Deployable Host Preferences for Network and Connection Settings

Path: Configuration > Host Preferences > [Individual Host Preference Package] > Category > Network Maximum number of servicing Specify the maximum number of threads the host can spawn to service client threads connections. This feature is useful if you have multiple LogMeIn users making simultaneous connections to an important server. Restart the LogMeIn service on the host to implement the change. The default value (50) should be enough to handle up to 10 concurrent sessions to a single host. Additional incoming sockets will be rejected and a log entry will report Socket refused, no more than 50 connections allowed. Idle time allowed File Transfer Compression Set the amount of time that can pass without activity in LogMeIn before a remote control session is disconnected. Choose the compression level to apply to data transferred from the host during remote control, including files transferred using the File Manager feature.
Detect and download updates Select this option if you want LogMeIn to check for the latest version of LogMeIn automatically host software. The host user will be prompted to update if a new version is found. Install downloaded updates when LogMeIn is idle Select this option to ensure that LogMeIn updates are only installed when LogMeIn is not in use. This protects users from losing active sessions. LogMeIn must restart itself (but not the host computer) after applying a software update. If this is done while LogMeIn is busy (for example, during an active remote control session or while a file transfer is in progress) then the connection will be dropped during the restart.
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Enable 'Wake On LAN' from sleep and power off
Allow the host to be powered on when all LogMeIn Wake On LAN prerequisites are met. See How to Wake a Computer in Sleep Mode or Powered Off Using Wake On LAN on page 22 for complete Wake on LAN prerequisites.
Deployable Host Preferences for Logs and Session Recording

Path: Configuration > Host Preferences > [Individual Host Preference Package] > Category > Log Settings Keep log files for this many days Enter the number of days for which you would like to store log files. Location of event logs Specify a folder on the host where log files are saved. Leave blank to use the default location: LogMeIn installation directory, typically C:\Program Files\LogMeIn. Include Windows events in the LogMeIn.log file. This facilitates LogMeIn troubleshooting efforts. Use this section if you want to send log events to a Syslog server.
Enable debug-level logging Syslog Settings
Record screen content of Remote Record and save all remote control sessions with the host. Sessions will Control sessions automatically be recorded and saved to the defined location. No other action is required. Automatically convert to .AVI format Save session recordings as AVI files; otherwise files are saved as RCREC, a LogMeIn proprietary format. File size is similar for both recording types. Tip: To convert RCREC recordings manually, open LogMeIn on the host and go to Options > Preferences > Advanced Settings > Screen Recording > Convert RCREC Files to AVI.... Location of video files Specify a folder on the host where screen recordings are saved. Leave blank to use the default location: LogMeIn installation directory, typically C:\Program Files\LogMeIn\x86. Automatically delete the oldest archived RCREC remote control recordings when the total size of all RCREC recordings in the Location of video files exceeds the defined value. AVI files are not counted toward the limit and will not be deleted.
Delete old files if folder size exceeds
Deployable Host Preferences for Remote Control

These settings control various aspects of the remote control experience. General Settings Path: Configuration > Host Preferences > [Individual Host Preference Package] > Category > Remote Control Enable Desktop Sharing Use display accelerator Allow the host-side user to invite others to access the host via the Desktop Sharing feature. The display accelerator makes remote control sessions faster and less CPU-intensive. Clear this option to help resolve problems experienced while viewing video or while using DOS-based or graphic-intense applications during
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remote control (such as display black-out or host computer restart when trying to start remote control). Disable wallpaper and user Disable the host's desktop wallpaper and all user interface effects during interface effects on host computer remote control. User interface effects include transition effects (fade, scroll), shadows under menus, and trailing effects while dragging windows. Automatic clipboard transfer maximum size Enter the maximum number of kilobytes of data that can be transferred between host and client using clipboard synchronization. Remember: Sync Clipboard must be activated on the remote control toolbar to copy and paste between host and client during remote control. Control-Alt-Del hotkey combination Security Path: Configuration > Host Preferences > [Individual Host Preference Package] > Category > Remote Control Disable host keyboard and mouse Prevent anyone at the host from using the mouse or keyboard during remote control. Only the client user will be able to input data. Blank the host's monitor Prevent anyone at the host from seeing your work during remote control. Anyone at the host device will see a blank screen on the physical monitor while the remote session is active. Note: Once you have enabled this feature and started a remote session, you will be prompted to install a DPMS (Display Power Management Services) driver. Not all monitors, video cards, motherboards, or BIOS support DPMS. Check with your hardware vendor if you experience problems with the DPMS driver. Lock when connection has been lost Lock when connection has been timed out Force the host's operating system to lock when the client disconnects during remote control. Force the host's operating system to lock when the client times out during remote control. Choose the keyboard shortcut to be used for sending the Ctrl-Alt-Del command to the host during remote control.
Always lock the host after remote Force the host's operating system to always lock when a remote control session control is terminated. Allow one-click login to desktop Make it easier to unlock a host when connecting via remote control. LogMeIn will prompt you to send your saved Windows credentials with a single click. Clear this option to force anyone accessing the host to manually authenticate by entering a valid username and password. Keyboard and mouse priority Select Remote user if you want all keyboard and mouse actions on the client device to be processed before actions on the host. That is, the actions of the person running the remote control session will be processed before the actions of the person sitting at the computer being controlled. Prevent users from dragging and dropping files between host and client.
Disable Drag & Drop during Remote Control
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Visible & Audible Notification Path: Configuration > Host Preferences > [Individual Host Preference Package] > Category > Remote Control Beep when the remote control session starts or ends Set the host to emit a single beep when a remote control session is initiated or ended.
Beep continuously during remote control Set the host to emit a beeping sound when it is being controlled remotely. Set the interval in the Beep Interval field. Beep interval Flash Keyboard Indicator Lights Enter the time period between notification beeps emitted while a host is being controlled remotely. Make the host keyboard Number Lock, Caps Lock and Scroll Lock lights flash in sequence while a host is being controlled remotely.
Host Side User's Consent Path: Configuration > Host Preferences > [Individual Host Preference Package] > Category > Remote Control Request consent from host side user If user does not respond Force the host user to permit or deny access when a client user attempts to open a remote control session. Clear this option to allow a client user to initiate a remote control session without asking for permission from the host user. Choose Start remote control if you want the remote control session to start even if the host user does not respond within the time set in the Time to wait for user's consent field. Choose Reject request if you want the remote control session to be refused if the host user does not respond otherwise. Enter the amount of time within which the host user must respond to the request for permission to initiate remote control. If this time expires, the setting in the If user does not respond field will be applied. This text will be presented to the host user in the remote control permission dialog box. The string %USER% will be the Computer Name of the host as set at the operating system level, plus the client user's operating system account ID. The account LogMeInRemoteUser will be used on computers that have an empty administrator password.
Time to wait for user's consent Request Message
Remote user has Full Control Select this option to override the setting in the Request consent from host side access rights to the host user field. Users with Full Control or Remote Control "D" permission will not require computer the host user's permission before initiating remote control. See also "How to Specify User Access Rights in LogMeIn" in the LogMeIn Pro or LogMeIn Free User Guide. Host side user is not present Select this option to allow the client user to always be able to start remote control, even when no user is logged on to the host, the host is locked, or the host screen saver is active. Remote Printing Path: Configuration > Host Preferences > [Individual Host Preference Package] > Category > Remote Control Enable remote printing Allow the client-side user to print from the host to a printer connected to the client.
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Force Bitmap Printing
Select this option if material printed using LogMeIn remote printing does not print properly (it is mirrored, has the wrong layout, has meaningless characters and content, etc.). Bitmap printing is slow, but reliable.
Connecting Drives Path: Configuration > Host Preferences > [Individual Host Preference Package] > Category > Remote Control Enable connecting drives Allow the client-side user to connect client-side drives to the host. Important: To make the actual connection between host and client during the remote control session, click Options > Connect Drives on the Remote Control toolbar. Preferred drive letter on host for connected Choose the letter to be used on the host to signify drives connected client drives from the client. If the chosen letter is unavailable, the next free letter will be used. Allow client-side hard drives to connect to Allow any hard drive on the client to connect to the host. the host Allow client-side removable drives to connect to the host Allow any removable drive connected to the client (such as a pen drive, digital camera, mp3 player, etc.) to be connected to the host.
Allow client-side network drives to connect Allow any network drive connected to the client to be connected to to the host the host. Directory format of client-side drives connected to the host Write-protect connected drives Description first: winxp32(C). Drive letter first: (C)winxp32. Prevent client-side users from altering files on the host during remote control. All host files will be read-only to the remote user.
Remote Sound Path: Configuration > Host Preferences > [Individual Host Preference Package] > Category > Remote Control Enable remote sound Mute sound on host Allow sounds from the host to be played on the client. Allow sounds from the host to be played on the client, but not on the host itself. This feature allows you to listen to sounds from the host without disturbing anyone who may be present at or near the host. Select the quality level of the sound to be transferred from the host. High quality is recommended for high-speed connections only.
Encode quality
Other Deployable Preferences ("Advanced")

Path: Configuration > Host Preferences > [Individual Host Preference Package] > Category > Advanced Disable HTML-based remote control Select this option if you do not want to use the HTML-based version of the LogMeIn remote control client when all other versions are unavailable.
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Disconnect existing remote Set the host to allow a new remote control connection from the Windows user control session from the same who is already in session. The second remote control connection by the same user Windows user will bump the existing session. Only one remote control session can be active. An in-session host will always reject new remote control connection attempts from new users. Note: For example, you log in with Windows user account 1 at client 1 and connect to host 1. You go to another location and log in with Windows user account 1 at client 2 and connect to host 1. The original session from client 1 will be bumped by the session from client 2. Remote Control notification window cannot be closed Force the remote control notification window to remain displayed on the host screen during a remote control session. Clear this box to allow the notification window to be closed after its initial display. Note: The notification window will always be displayed when a remote control session is started. There is no way to prevent it from displaying, nor can the text be changed. Disable HTTP content compression Select this option if the client browser does not support HTTP compression.
Display the following message Enter the login screen message that anyone making a connection to the host will on the login screen see. Display a customized logo on the login screen Show a logo or other image to anyone making a connection to the host. The image saved as customlogo.jpg in the LogMeIn installation directory (usually C:\Program Files\LogMeIn) will be displayed on the LogMeIn login screen. The LogMeIn host interface and messages will be displayed in this language. This setting has no impact on operating system settings. Tip: To change the language used by File Sharing and the LogMeIn System Tray menu, you must change your operating system language settings. For example, In Windows XP, go to Control Panel > Regional and Language Options. On a Mac, go to System Preferences > International > Language.
Language
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Working with LogMeIn Hamachi

Audience
This section is primarily for IT professionals implementing LogMeIn Hamachi and LogMeIn Central as part of a remote services solution for their employer or other organization. We assume that the reader has knowledge of the following computer networking concepts: Network types Virtual Private Networks Connection methods Network architectures Network topologies
LogMeIn Hamachi Fundamentals

What Is LogMeIn Hamachi?
LogMeIn Hamachi is a virtual networking service that can be set up in minutes and enables secure remote access to your business network anywhere there is an Internet connection. Unlike traditional hardware and software based VPN systems, Hamachi is an on-demand virtual networking service that allows you to focus your time and energy on providing the remote connections your users and systems need, and not the technology or infrastructure you are using to support them. Who Should Use LogMeIn Hamachi? Here are a few examples of how you can take advantage of Hamachi. IT Support: Building a Mobile Office LAN Many mobile workers use their laptops in the office while connected to their company's shared resources (file servers, network printers, mail servers, etc.). But if a user moves away from the local network, he will no longer be able to access these resources. Software that is configured to work inside the office becomes useless outside the office. Using Hamachi, mobile workers become members of a Hamachi network wherein all shared resources are also network members. As a result, network configurations can remain unchanged. Hamachi sets up exactly the same networking environment for the mobile user no matter where he is. Tip: Hub-and-spoke and gateway are the best networking modes for this scenario. IT Support: Setting Up Network Access for Home Workers Home workers can be more productive when they have secure access to shared IT resources. Using the Hamachi client, home workers gain a secure tunnel directly into their company's network. They can work from home and still access the resources they need.
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Tip: Hub-and-spoke and gateway are the best networking modes for this scenario. Outsourced IT: Managing Multiple Networks A service provider with a number of administrators on his team wants to set up and maintain multiple Hamachi networks for multiple customers. He uses LogMeIn Central to create Hamachi networks, deploy Hamachi clients, and apply default and custom settings for each customer. He can also manage other administrators in his organization, generate client activity reports, and manage network activity. Small to Medium Sized Organizations: Virtual LAN Organizations without a physical LAN can use the mesh network type to set up a virtual corporate LAN.
The LogMeIn Hamachi Client

The term Hamachi client refers to both the Hamachi software itself and any computer with Hamachi client software installed. With proper permission from network owners, Hamachi clients can become members of any Hamachi network.
Figure 14: The LogMeIn Hamachi client for Windows
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Figure 15: The LogMeIn Hamachi client for Mac About the Relationship Between the Client and Your LogMeIn Account The Hamachi client can be used in Client-only (unattached) mode as a stand-alone service with no relation to a LogMeIn account, or in web management mode as an attached member of a LogMeIn account. Client-only mode: Unattached The term Unattached client refers to any Hamachi client that has not been added to a LogMeIn account and is being used in Client-only mode. Unattached clients cannot be managed on the web using the My Networks page or LogMeIn Central. It can still join existing networks and create mesh networks. Web management mode: Attached The term Attached client refers to any Hamachi client that has been added to a LogMeIn account. Any LogMeIn account holder can manage attached clients on the web using the My Networks page, while LogMeIn Central subscribers can use LogMeIn Central. About the Hamachi Virtual IP Address Every Hamachi client has one virtual IP address in the 5.x.x.x range. The virtual IP address is globally unique and is used to access the client from any other Hamachi network with at least one common mesh or hub-and-spoke network. The virtual IP address does not conflict with any other IP ranges and therefore has no impact on standard network communications. Gateway networks integrate smoothly into the LAN in terms of addressing. 5.x.x.x addresses are not available for a gateway network. Instead, the local address space is used. See also How to Assign an IP Range for Gateway Members on Windows on page 85.
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LogMeIn Hamachi Network Types

LogMeIn Hamachi provides three network types for flexibility in meeting diverse use case scenarios. They differ mainly in network topology. Hamachi clients can be members of any network; however, there is a limit of 16 members per network for a non-commercial license, or 256 per network owned by a commercial license holder or LogMeIn Central subscriber. About Mesh Networks In a mesh network, every member is connected to every other member. Organizations without a physical LAN can use the mesh network type to set up a virtual corporate LAN. Mesh is also the typical choice for gamers, because network games constantly have to broadcast their current status to all other participants in the game.
Figure 16: Mesh network Note: Mesh is the only network type that can be created directly from the Hamachi client interface. About Hub-and-Spoke Networks In a hub-and-spoke network, one or more computers act as hubs, while other clients connect as spokes. Spokes connect to hubs, but never to each other. Hub-and-spoke is typically used when a workstation (spoke) needs to connect only to servers (hubs). For example, in a library, the catalog is a hub while workstations accessing the catalog are spokes. Hub-and-spoke is ideal if you want strict control over connections between network members.
Figure 17: Hub-and-spoke network Important: If you set every member of a hub-and-spoke network to be a hub, you essentially turn the network into a mesh network. Similarly, if you set only spokes, your members will be unable to make a connection. About Gateway Networks Use the gateway network type to provide transparent access to your entire network from a centralized Hamachi gateway. Members of a gateway network, such as mobile workers, will see one computer acting as a gateway towards an entire LAN, thus making all network resources accessible.
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Figure 18: Gateway network Tip: Theoretically, a hub-and-spoke network would also be a good choice for enabling mobile LAN access; however, all shared resources would also need to be running the Hamachi client and be set up as hubs. This is fine insofar as these shared resources are servers with a Hamachi compatible operating system; however, the gateway network remains the best option since Hamachi currently cannot be installed on network devices such as printers, routers, access points, etc. Important: Mac hosts cannot act as gateway nodes. Characteristics The gateway network type is a hybrid of the meshed and hub-and-spoke network types: As in a hub-and-spoke network, one computer acts like a hub (the gateway), while members act like spokes There can only be one gateway, which is typically a permanently online server connected to the LAN The number of members is virtually unlimited since even network devices that are not running the Hamachi client can be considered members Each member (Hamachi client) will see the gateway and the other members of the gateway's LAN Hamachi clients will not see each other in a gateway network Restrictions For technical and security reasons there are strict rules for both the gateway and members: The gateway cannot be a member of any other network Members can join more than one gateway network, but can only be online in one network at a time. Gateway members can also be members of multiple non-gateway networks The gateway cannot be a workstation that is the member of a domain Role of the Hamachi Client in a Gateway Network Gateway network members and the gateway device itself must be running the Hamachi client Network devices that are physically connected to the LAN do not need to run the Hamachi client to be made accessible to gateway network members Addressing Gateway networks integrate smoothly into the LAN in terms of addressing. 5.x.x.x addresses are not available for a gateway network. Instead, the local address space is used.
Managing LogMeIn Hamachi Clients and Networks

Hamachi Web Management Features Any Hamachi user with a LogMeIn account can manage attached clients and networks using the LogMeIn web site (My Networks page).
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Create mesh, hub-and-spoke, and gateway networks Manage the default settings to be applied to a new client Remotely manage client settings Manage the default settings to be applied to a new network Edit or delete existing networks Install the Hamachi client to the local computer Deploy the Hamachi client to a remote computer Manage requests to join Hamachi networks Hamachi Client Management Features Hamachi clients provide access to the following features: Create mesh networks Manage the default settings to be applied to a new network Edit or delete existing networks Install the Hamachi client to the local computer Deploy the Hamachi client to a remote computer Manage requests to join Hamachi networks Commercial versus Non-Commercial Use Hamachi is free for non-commercial use and allows up to 16 computers per network. The commercial version offers fast relays, allows up to 256 computers per network, and is subject to an annual subscription fee.
LogMeIn Hamachi Security

All LogMeIn Hamachi communications are encrypted and authenticated with industry-standard algorithms and protocols. Nobody will be able to see the data transmitted between two Hamachi peers. For detailed information, see the LogMeIn Hamachi Security Whitepaper. LogMeIn Hamachi and Firewalls If running a firewall application, you may need to ensure that Hamachi is able to access the Internet. Please refer to the LogMeIn Hamachi Knowledge Base for up-to-date information for working with various popular security suites.
Installing LogMeIn Hamachi

System Requirements
Hamachi client Windows Operating System: Windows XP, Windows 2000, Windows 2003, Windows Vista, Windows 2008, or Windows 7 Mac Operating System: Mac OS 10.4 (Tiger), v10.5 (Leopard), or v10.6 (Snow Leopard) on Intel-based Macs Internet connection There are no special hardware requirements
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How to Install the Client to a Local Computer

Follow this procedure to download and install the Hamachi client to a local computer. The client will be attached to your LogMeIn account. Important: You must be logged in to the LogMeIn account to which you want to attach the new Hamachi client. 1. In LogMeIn Central, switch to Network mode and click Add Client on the Home tab (My Networks). The Add Client page is displayed. 2. Select Install LogMeIn Hamachi on this computer and click Continue. 3. Click Install LogMeIn Hamachi. The Hamachi installer is launched. 4. Follow the on-screen instructions. The client is installed on the local computer as an attached member of the active LogMeIn account. You will be able to manage this client using LogMeIn Central.
How to Deploy the Client to a Remote Computer

Follow this procedure to send an installation link that the recipient can use to download and install the Hamachi client. The client will be attached to your LogMeIn account. Important: You must be logged in to the LogMeIn account to which you want to attach the new Hamachi client. All defaults set under Configuration > Client Defaults will be applied to the new client(s). 1. In LogMeIn Central, switch to Network mode and select the Deployment tab. 2. Click Add New Link. The Deploy LogMeIn Hamachi to remote computer(s) (Step 1 of 2) page is displayed. 3. Type a Description that you can use to recognize your installation link. 4. In the Maximum number of remote installations box type the maximum number of computers that will be able to use the link to install the Hamachi client. For example, you may want to send the link to all users in an entire department. 5. In the Expiration field you may choose when you want the validity of the link to expire. 6. Select the Network(s) that you want the client to be able to access. 7. Click Continue. The Add Client - Send LogMeIn Hamachi Installation Links - Step 2 of 2 page is displayed. 8. Send the link to the recipient(s): Click Copy to place the link onto your clipboard for you to paste into an email or instant messaging service message to send to the user(s) Click Send to open your default email client with the link in the body of the message for you to send to the user(s) Click Test to view the message that will be displayed when the recipient clicks the link
The link is sent to the recipient. The recipient must click on the installation link to actually install the client on the chosen computer. Once installation is complete, the client can be used to create and connect to Hamachi networks.
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How to Install a Windows Client in Client-Only mode

Follow this procedure to download and install the Hamachi client without associating it with a LogMeIn account. Important: Do not log in to your LogMeIn account. 1. 2. 3. 4. Go to the LogMeIn Hamachi product page. Click the Get Started link. Do not create a LogMeIn account. Click the Download Now link at the bottom of the page. The Hamachi installer is launched. 5. Follow all on-screen instructions.
How to Install the Hamachi for Mac Client in Client-Only mode

The Hamachi for Mac client comes as a single executable package. This package includes the setup utility. To install LogMeIn Hamachi for Mac, do the following: 1. 2. 3. 4. 5. Double-click on the DMG package that you have downloaded from the LogMeIn website to extract it. Double-click on the extracted PKG file to start the installation. On the Introduction page, click Continue. On the License page, click Continue and accept the license agreement. On the Destination Select page, select the hard drive where you want to install Hamachi for Mac, then click Continue. 6. On the Installation Type page, click Install. 7. Enter your username and password then click OK to start the installation process. 8. Click Close to exit the installer.
How to Update the Hamachi Client

The Hamachi client software can be updated from the client itself. By default, the Hamachi client downloads updates automatically when you restart your client. You should download updates manually if your client is always running or if you turn off automatic updates. This procedure must be executed on the client. To check whether you receive automatic updates, go to System > Preferences > Settings and verify that the Enable automatic update option is selected. To manually download client updates, click Help > Check for Updates.
Making the Transition to Hamachi on a Windows Client

Making the transition from Hamachi to Hamachi is a simple process. This assumes that you were a Hamachi user without a LogMeIn account. 1. Create a LogMeIn account. a) Go to www.LogMeIn.com and click Create an account. b) Select the LogMeIn Access, Management and Networking product group. c) Click Continue and follow all on-screen instructions.
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2. While logged in to your account, install Hamachi on the computer running "old" Hamachi. See How to Install the Client to a Local Computer on page 77. 3. When prompted to attach the client to your LogMeIn Account, be sure to select Attach networks and click Attach.
You will now be able to manage your Hamachi clients and networks on the web.
Managing LogMeIn Hamachi Clients

How to Set Default Settings for Deployed Clients
You can enforce the graphic user interface and functionality applied to new clients deployed from LogMeIn Central. 1. In LogMeIn Central, switch to Network mode and select the Configuration tab. 2. Under Configuration, select the Client Defaults tab. 3. Select an Interface Mode. Option Full Restricted Minimal Description The client will offer full functionality to end users. The client will offer a full graphic user interface, but client settings (including the right to change certain settings locally) can be defined on the web only. The client will offer no graphic user interface to the end user. Only the Hamachi system tray icon will be visible. Client settings can be defined on the web only.
4. For Restricted or Minimal mode, select the client settings to apply. Option Encryption Description Choose this option to provide extra protection against sniffing. For business use, we highly suggest using encryption. Use of this option may cause minimal extra CPU load for both sender and receiver. Choose this option to speed up large data transfers. Compression is particularly useful on low bandwidth connections. Use of this option may cause minimal extra CPU load for both sender and receiver. Allow the client to be used to create new mesh networks. Allow the client to be used to join networks other than those assigned on the web.
Compression
Can create new network Can join networks
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Option Can chat Keep chat logs Maintain log
Description Allow the client to be used for chat between Hamachi peers. Allow the client to store chat logs. Allow the client to store a Hamachi event log.
5. Click Save. Settings will be applied to all new clients attached to this account.
How to Attach an Unattached Client to a LogMeIn Account

An existing Hamachi client running in Client-only mode can be attached to a LogMeIn account at any time. This procedure must be executed on the client. 1. On a Windows client, under the System menu, select Attach to LogMeIn account. On a Mac client, under the LogMeIn Hamachi menu, select Attach to LogMeIn account. 2. Enter the LogMeIn Account ID (email address) of the LogMeIn account to which you want to attach the client. 3. Select Attach networks to attach your existing networks to the selected LogMeIn Account. 4. Click Attach. Your relationship with the selected LogMeIn account will show as Pending. The Account Holder or administrator will see the attachment request on the Join Requests page for the specified LogMeIn account. The Account Holder or administrator must approve or deny the request. Once approved, the client can be managed using LogMeIn Central. All networks that were created on the unattached client are also manageable from your LogMeIn account if they are attached to the account. Tip: Another option is to send an installation link to a user with an unattached client. The user will click the link to reinstall the Hamachi client as an attached member of your account. Important: You cannot attach a network to a web account that was created on an attached client. You must delete the client from the web account first and then reattach it to add all networks that were created on the client.
How to Rename a Client

1. In LogMeIn Central, switch to Network mode and click All Clients. The All Clients page is displayed. 2. On the All Clients page, click Edit next to the client you want to work with. The Edit Client page is displayed. 3. Select the Name tab and type a new Client name. 4. Click Save. If the client is online, changes are applied immediately. If offline, changes are applied when the client comes online. To rename the client from the client itself, see How to Rename a Client from the Client .
How to Add/Remove a Client to/from a Network

1. In LogMeIn Central, switch to Network mode and click All Clients.
The All Clients page is displayed. 2. On the All Clients page, click Edit next to the client you want to work with. The Edit Client page is displayed. 3. Select the Networks tab. A list of available networks is displayed. 4. Select the networks you want the client to be able to access. Clear the networks that you do not want to client to be able to access. Remember: A client assigned as the gateway in a gateway network cannot be a member of any other network. 5. Click Save. If the client is online, changes are applied immediately. If offline, changes are applied when the client comes online. Tip: You can also add and remove clients by selecting My Networks > Edit (for a network) > Add/Remove members.
How to Change the Client Interface

1. In LogMeIn Central, switch to Network mode and click All Clients. The All Clients page is displayed. 2. On the All Clients page, click Edit next to the client you want to work with. The Edit Client page is displayed. 3. Select the Settings tab. 4. Select an Interface Mode. Option Full Restricted Minimal Description The client will offer full functionality to end users. The client will offer a full graphic user interface, but client settings (including the right to change certain settings locally) can be defined on the web only. The client will offer no graphic user interface to the end user. Only the Hamachi system tray icon will be visible. Client settings can be defined on the web only.
5. For Restricted or Minimal mode, select the client settings to apply. Option Encryption Description Choose this option to provide extra protection against sniffing. For business use, we highly suggest using encryption. Use of this option may cause minimal extra CPU load for both sender and receiver. Choose this option to speed up large data transfers. Compression is particularly useful on low bandwidth connections. Use of this option may cause minimal extra CPU load for both sender and receiver. Allow the client to be used to create new mesh networks. Allow the client to be used to join networks other than those assigned on the web.
Compression
Can create new network Can join networks
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Option Can chat Keep chat logs Maintain log
Description Allow the client to be used for chat between Hamachi peers. Allow the client to store chat logs. Allow the client to store a Hamachi event log.
6. Click Save. If the client is online, changes are applied immediately. If offline, changes are applied when the client comes online.
How to Detach (Delete) a Client from Your Account

You can detach a client from your LogMeIn account and remove it from all networks in your account. The Hamachi client software will remain installed on the local computer. 1. In LogMeIn Central, switch to Network mode and click All Clients. The All Clients page is displayed. 2. On the All Clients page, click Edit next to the client you want to work with. The Edit Client page is displayed. 3. Select the Delete tab. 4. Click Remove Client. The client is detached from your account.
Using Tags to Help Manage Clients in Your Account

Add tags to Hamachi clients to help manage a complex account. A tag is a label associated with a client. Tags help you identify and search for clients, but are not used in reporting or otherwise. Tip: Once you have tagged your clients, use the Search Clients box to locate them. Tagging Example Assume you are a service provider managing multiple Hamachi clients for a large company. You want to categorize deployed clients according to department, so you add a tag to each client depending on the department to which the end user belongs. Tag each client used by a member of Marketing as "Marketing" Tag each client used by a member of Sales as "Sales" Tag each client being used by a member of Operations as "Ops" When you need to locate a computer, type a tag name in the Search Clients box to find all clients appropriately tagged clients. How to Create and Manage Tags 1. In LogMeIn Central, switch to Network mode and select the Configuration tab. 2. Select the Tags tab. 3. Click Add New Tag. The Add New Tag dialog box is displayed. 4. Type a Tag name and click OK or Save.
The new tag is saved. Tip: You can also work with tags by selecting All Clients > Edit Client > Edit Tags. How to Assign Tags to a Client You can assign multiple tags to a single Hamachi client. 1. In LogMeIn Central, switch to Network mode and click All Clients. The All Clients page is displayed. 2. On the All Clients page, click Edit next to the client you want to work with. The Edit Client page is displayed. 3. Select tags from the list and click Save.
Managing LogMeIn Hamachi Networks

How to Set the Default Response to Network Join/Exit Requests
Network defaults are automatically applied to all new networks in your account. Default settings are not applied to networks that join your account. 1. 2. 3. 4. In LogMeIn Central, switch to Network mode and select the Configuration tab. Under Configuration, select the Network Defaults tab. Select a Network type. Select the default response to join requests. Option Accept automatically Description All requests to join the network will be accepted automatically. We recommend that you require a network password when using this option. All requests to join the network must be approved on the web.
Must be approved
Members can be added on the web Clients will not be able to join the network from the client. Clients can only be added to the network on the web only. 5. Under Network Member Permissions, select Can leave network at will to allow members to leave the network at any time. By disabling this option, you can prevent clients from leaving a network accidentally or upon connection failure. 6. Click Save.
How to Add a Hamachi Network

1. In LogMeIn Central, switch to Network mode and click My Networks. The My Networks page is displayed. 2. On the My Networks page, click Add Network. The Add Network (Step 1) page is displayed. 3. Name the network in the Network name field.
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Use the network name to help identify the network. 4. Select a Network type. See LogMeIn Hamachi Network Types on page 74. Important: Once a network is created, its network type cannot be changed. 5. Enter a Network description (optional). 6. Click Continue. The Add Network (Step 2) page is displayed. 7. Select the default response to join requests. Option Accept automatically Description All requests to join the network will be accepted automatically. We recommend that you require a network password when using this option. All requests to join the network must be approved on the web.
Must be approved
Members can be added on the web Clients will not be able to join the network from the client. Clients can only be added to the network on the web only. 8. Under Network password, select A password is required to join this network to protect your network. Tip: If you do not set a password, we recommend setting the Join Request behavior to Must be approved or Members can be added on the web only. 9. Click Continue. The Add Network (Step 3) page is displayed. 10. Follow the on-screen instructions. 11. Click Finish. Your network is created with a system-generated Network ID. Note: When you assign a gateway, you will lose your network connection for a few seconds while the Hamachi virtual network adapter bridges to the physical network adapter. How to Configure a Hamachi Gateway on Windows to Recognize Multiple Subnets Provide access to a network with multiple subnets via a Hamachi gateway. By default, the client set as the gateway in a Hamachi gateway network will provide access to its own subnet (the one on which it is installed). Follow this procedure to set an existing gateway to recognize additional subnets that are accessible from the gateway's subnet: 1. Open the Windows client that is set as the gateway. 2. Right-click the gateway network and select Gateway settings from the menu. The Gateway Settings dialog box is displayed. 3. Select the Remote Networks tab. 4. Click Add to add new remote networks. The Network Subnet dialog box is displayed.
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5. Enter the Network address and Subnet mask in dotted decimal format. 6. Click OK or Apply to save your settings. Members of the gateway network will be able to access resources on all recognized subnets. How to Assign an IP Range for Gateway Members on Windows Gateway members are assigned an IP address by the DHCP server in your gateway's LAN. If no DHCP server is present, the gateway must be configured to behave as a quasi-DHCP server and assign addresses from a defined range. 1. Open the Windows client that is set as the gateway. 2. Right-click the gateway network and select Gateway settings from the menu. The Gateway Settings dialog box is displayed. 3. Select the IP Parameters tab. 4. Clear the Obtain IP settings automatically box. 5. Under Address range, enter the appropriate addresses. Important: You must complete each field under Address range. 6. If you have a DNS server(s) in the network, you may enter their IP addresses and define a DNS suffix. 7. Click OK or Apply to save your settings. How to Configure Home LAN Behavior for Gateway Network Members Control how gateway network members should behave when they are physically located in the same network as the gateway (the "Home LAN"). 1. In LogMeIn Central, switch to Network mode and click My Networks. The My Networks page is displayed. 2. On the My Networks page, click Edit next to the network you want to work with. The Edit Network page is displayed. 3. Select the Settings tab. 4. Under Home LAN Behavior, select one of the following options: Option Description
Disable members going Authentication errors may occur if a client logs in to a gateway network from a online in the host Hamachi network and a physical network IP address. Choose this option to prevent network members from going online to the gateway when they are physically located in the same network as the gateway. All network resources remain available through the physical network. Tip: Ensure that ICMP traffic on the gateway is not blocked by a firewall. Disable network stack Choose this option to allow members to go online to the gateway when they are components physically located in the same network as the gateway. When this option is selected, the stack components of the Hamachi network adapter are turned off. This resolves potential conflicts by preventing the operating system from attempting to authenticate through the Hamachi adapter toward the domain controller. Members go online in the gateway network. All local network resources remain available through both the physical and the Hamachi network. This option is useful if a user has limited access
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Option
Description to the physical network resources but can have unlimited access to the same resources through the Hamachi network. Tip: Ensure that ICMP traffic on the gateway is not blocked by a firewall.
Do not restrict members Choose this option to allow members to attempt to go online when they are physically located in the same network as the gateway. If you experience authentication problems, choose one of the above options. 5. Click Save.
How to Add a Hamachi Network from the Client

This procedure must be executed on the client. 1. Click Network > Create a new network. 2. Type the network ID and password of the network. 3. Click Create.
How to Rename a Network

Use the network name to help identify the network. Important: When joining a network from a client, use the system-generated network ID. The network ID cannot be changed. 1. In LogMeIn Central, switch to Network mode and click My Networks. The My Networks page is displayed. 2. On the My Networks page, click Edit next to the network you want to work with. The Edit Network page is displayed. 3. On the Members tab, type a new name in the Name field. 4. Click Save. If the client is online, changes are applied immediately. If offline, changes are applied when the client comes online. Important: You cannot rename an unattached network that was created from the client.
How to Approve or Reject Join Requests

If you receive a request from another client to join your network, you can approve or reject that request. 1. In LogMeIn Central, you will see the following message when you have requests from clients waiting to join your account or networks: You have x pending join requests. 2. Click the pending join request link. The Join Requests page is displayed. 3. Choose Accept or Reject, as appropriate.
4. Click Save.
How to Edit Network Settings

1. In LogMeIn Central, switch to Network mode and click My Networks. The My Networks page is displayed. 2. On the My Networks page, click Edit next to the network you want to work with. The Edit Network page is displayed. 3. Select the Settings tab. 4. Type a Welcome message (optional). This message will be displayed to any client joining the network for the first time. 5. Type an Announcement message (optional). This message will be displayed when an existing member logs in to the network. Members also receive the announcement whenever it is updated. 6. Select the default response to join requests. Option Accept automatically Description All requests to join the network will be accepted automatically. We recommend that you require a network password when using this option. All requests to join the network must be approved on the web.
Must be approved
Members can be added on the web Clients will not be able to join the network from the client. Clients can only be added to the network on the web only. 7. Under Network Member Permissions, select Can leave network at will to allow members to leave the network at any time. By disabling this option, you can prevent clients from leaving a network accidentally or upon connection failure. 8. Click Save.
How to Change Network Password Settings

1. In LogMeIn Central, switch to Network mode and click My Networks. The My Networks page is displayed. 2. On the My Networks page, click Edit next to the network you want to work with. The Edit Network page is displayed. 3. Select the Password tab. 4. Activate or de-activate the password requirement. Tip: If you do not set a password, we recommend setting the Join Request behavior to Must be approved or Members can be added on the web only. 5. To change the password, type a new password and re-enter to confirm. 6. Click Save.
87
How to Delete a Network

1. In LogMeIn Central, switch to Network mode and click My Networks. The My Networks page is displayed. 2. On the My Networks page, click Edit next to the network you want to work with. The Edit Network page is displayed. 3. Select the Delete tab. 4. Click the Delete button. The network is permanently deleted. All client installations and client-to-account relationships are left intact.
How to Leave a Network

This procedure must be executed on the client. 1. On the client, right-click on the network that you want to leave. 2. Click Leave network. Important: You cannot transfer the ownership of a network; therefore, you cannot leave a network that you created. You can only delete such networks. Note: A network owner can prohibit members leaving a network. To check if members are allowed to leave a network without the owner's permission, see How to Edit Network Settings on page 87.
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Legal Notice
PUBLISHED BY LogMeIn, Inc. 500 Unicorn Park Drive Woburn, MA 01801 Copyright 2011 by LogMeIn, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form or by any means without the written permission of the publisher. LogMeIn, (LogMeIn Backup, LogMeIn Central, LogMeIn Free, LogMeIn Pro, LogMeIn Pro, LogMeIn IT Reach, LogMeIn Rescue, LogMeIn Ignition, LogMeIn Hamachi, LogMeIn Hamachi), LogMeIn Express, LogMeIn Rescue+Mobile, RemotelyAnywhere and Network Console are either registered trademarks or trademarks of LogMeIn, Inc. in the United States and/or other countries. This publication may contain the trademarks and service marks of third parties and such trademarks and service marks that are the property of their respective owners. These marks may be registered and/or used in the U.S. and countries around the world. THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS AND SERVICES IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS AND SERVICES. THE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT AND SERVICES ARE SET FORTH IN THE LOGMEIN TERMS AND CONDITIONS AND ARE INCORPORATED HEREIN BY THIS REFERENCE.
89
Index
Index
A
account LogMeIn 9 account audit 10 alerts 42, 43 assign 44 manage 44 rule types 42 attached client 73 attaching clients 80 authentication 18, 19, 53 automatic 21, 64 save user name in a cookie 64 authentication during remote control 67 connect (continued) open a new tab 18 to a host computer 18 to a host computer, prerequisites 18 to a host using a shortcut 19 copy and paste large amounts of text 67 credentials 53
D
default settings 79 delete a computer 17 deployment modify 57 deployment methods 57 desktop shortcut to a computer 19 direct to remote control 18 display acceleration 67 display black-out, See display acceleration distribution methods 57 DOS based applications (graphics problems), See display acceleration DPMS driver 67
B
batch file 47 billing information 10 black out the host monitor 67 block input on host during remote control 67 bumping an existing session by the same user 70
C
change computer access code 20 computer name 16 language used by host 70 change password 87 charts 39 create a chart 39 default 40 client add 80 attach 80 definition 7 deployment 77 detach 82 interface 81 remove 80 rename 80 clipboard size 67 command execute remotely 47 complex tasks 51 computer access code 19 change 20 computer name change 16 connect make a fast connection 19
E
effects disable 67 email change LogMeIn account email 9 exe 47
F
favorites list 27 firewall 76 firewalls 12 forgotten access code 20
G
gateway network 85 graphic intense programs during remote control, See display acceleration group change 25 groups add a new group 24 delete a group 24 edit an existing group 24 hide 24
90
Index
H
Hamachi 71 Hamachi client 72 Hamachi features 75 Hamachi installation 77 Hamachi installation for Mac 78 Hamachi installation for Windows 78 Hamachi network types 74 Hamachi update 78 Hamachi upgrade 78 Hamachi virtual IP address 73 history 54 host definition 6 Host Preference Package advanced preferences 69 assign 63 create 63 host appearance 65 IP address lockout 64 logs and session recording 66 network connection settings 65 preferences for access control 64 preferences that can be deployed 64 remote control 66
LogMeIn account change billing information 10 change LogMeIn account email 9 change LogMeIn account password 9 LogMeIn Ignition 19
M
managing host computers 14 mirror display driver, See display acceleration move to another computer 17 MSI 49 multiple subnets 84
N
network add 83 add from client 86 default settings 83 delete 88 edit settings 87 LAN settings 85 leave 88 rename 86 network types gateway 74 hub-and-spoke 74 mesh 74 notifications during remote control 68, 70
I
install software 49 installation 12 remote 55 installation links 55 inventory activate 37 view data for an individual computer 38 invoice 10 IP range 85 iPhone 19 iPod touch 19
O
open a new tab 18
P
password change LogMeIn account password 9 Windows or Mac 19 permissions user 29, 32 plan definition 46 set up 52 prevent input on host during remote control 67 prevent input on host when connection is lost 67 prevent others from seeing your work during remote control 67 profiles 29, 31
J
join requests 86
L
language used by Desktop Sharing, File Sharing, system tray menu 70 used by LogMeIn 70 listing computers 14 lock the host after remote control 67 log files include Windows events 66 storage options 66 viewing 54 login credentials 53
R
receipt 10 record remote sessions 66 REG files 50 registry settings 50
91
Index
remote control go directly to 18 permission from a user present at the host 68 record sessions 66 remote control client disable HTML version 69 remote deployment 55 remote printing troubleshooting 69 reports 35 add a report 37 types 35 requirements 46
tags (continued) create 82 manage 82 task definition 46 time out lock host 67 time zones in reports 38 track progress 54 troubleshooting remote printing 69
U
unattached client 73 unlock this computer using credentials of... 67 user add 31 move to group 34 permissions 32 user access 25 user management 29 users gain access to another user's computers 31 invite 29
S
saved credentials 21 scheduling 52 security 76 do not list domain names on host logon 64 during remote control 67 host authentication 19 LogMeIn account 10 remote control 67 send files 48 silent install 57 single-click access 19 smartphone as client 7 subscription add groups 59 manage 61 renewal dates 61 synchronization 61 view list of available 59 subscription group add 59 subscriptions 17 change the subscription applied to a computer 17 system requirements 76 client device 7 host 12
V
video, See display acceleration viewing computers 14 Detail view (more computers, fewer graphics) 16 List view (best for large accounts) 15 Tile view (fewer computers, more graphics) 15
W
Wake on LAN enable 22 requirements 22 wallpaper disable 67 Windows password 19 Windows events include in log file 66
T
tags 82 assign 83
92

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LogMeIn Central UserGuide

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LogMeIn Central User Guide

Your LogMeIn Account...................................................................................................................9

Installing LogMeIn Host Software.................................................................................................12

Working with Computers in Your LogMeIn Account......................................................................14

Connecting to a Host Computer.....................................................................................................18

Managing Groups of Computers...................................................................................................24

Using the Favorites List................................................................................................................27 Managing Users and User Groups.................................................................................................29