Customized Training Solutions
Fee
Custom Services
Systems Assessment
Immediate Care Evaluation
Productivity Appraisal
GALILEO TRAINING SERVICES FEES
Description (all values in USD and converted
to CAD at time of proposal)
A detailed evaluation of the total travel Based upon number of agents to be
agency environment as it relates to the included in the assessment. Actual
Apollo system and supporting products fee is quoted following a Needs
and services. Analysis.
Estimated Packaged Prices:
1-4 agts = $6000
5-12 agts = $7000
13-20 agts = $8000
21-30 agts = $9000*
*Each increment of 10 agts is
additional $1500
See below for Travel Expenses.
Onsite evaluation focusing on processes $1000 per day
within the reservation workflow including See below for Travel Expenses.
tools and resource utilization. This
service is ideal for customers in need of
immediate recommendations for
processes or departments where
performance improvements could
increase efficiencies and lower cost per
transaction.
An offsite service to evaluate tool Based upon the number of agents
utilization and staff effectiveness as they to be included in the appraisal.
relate to the Apollo system. Actual fee is quoted following a
Needs Analysis.
Estimated Packaged Prices:
1-4 agts = $1000*
*Each increment of 10 agts is
additional $150
See below for Travel Expenses.
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Includes Comments
The assessment includes the Targeted focus areas are
evaluation of the agency's business determined based upon analysis
workflow, tool and resource usage, of a preliminary Client Survey,
staff skills assessment, and process Travel Counselor and
integration. Written customized Management Survey and onsite
performance improvement data collection results.
recommendations are provided upon
completion.
The service includes onsite analysis. The duration of the onsite analysis
A discussion of findings and is dependant upon the scope of
recommendations is part of final day the project as agreed upon by
onsite during the analysis. A follow- Custom Services and the travel
up communication with the findings agency.
and recommendations will be
provided.
The appraisal includes the analysis of Not recommended for previous
Apollo tool and resource utilization Systems Assessment and
and a staff skills appraisal. Written Productivity Appraisal customers.
performance improvement Please refer to your Relationship
recommendations are provided upon Manager to discuss the
completion. No formal presentation opportunity of an Productivity
is conducted. Appraisal for your office.

Skills and Knowledge Assessment
(Coming Soon)
Remote analysis of travel counselors'
skills and knowledge incorporating an
online assessment with training
recommendations.
$50 per travel counselor Recommended training path based
upon assessment results. This
assessment also includes a post-
training assessment (if applicable) to
validate learning.
If Galileo assists with training
recommendations, there is a
charge of $125 per hour for
training delivery (4 hour
minimum). See below for Travel
Expenses.

Fee
Training Services Description (all values in USD and converted Comments
to CAD at time of proposal)

Training Delivery
(Classroom, Online Instructor-Led)
Training activities based upon specific $100 per hour Instructor Fee for Establishing a training plan, course Applies to single customers and
customer requirements in either a Galileo class delivery - minimum 4 hour development, mutually agreed upon not applicable to workshops/labs
classroom, customer classroom, or in an charge. deliverables and measurables, and for multi-customers. Projects will
online instructor-led training environment. Customized course development post-class reassessment. be accommodated based uopn
and prep time at $100 per hour. resource availability.
See below for Travel Expenses.

Classroom Training
Galileo has a training facility located in Attendance Fee: Daily fee applies to all courses in the *There is no exception on early
Denver where the core curriculum plus $200 per attendee per day* Galileo training facility departure. For example, if a
limited specialized courses are offered in Moving to Apollo is a 4 day class,
an instructor-led environment. the charge is $800 even if the
student departs early.

No-show and late cancellation fees for
attendance in classroom and/or online
instructor-led training courses.
No-Show and Late Cancellation Fees
Classroom cancel/no-show fees: Late cancellation for classrom
$100 per person for no-show, $50 training is 7 calendar days prior to
per person for late cancellation the start-up of class.
Online Instructor-Led cancel/no-sho Late cancellation for online
fees: $25 per person for no-show or instructor-led training is 2
late cancellation business days prior to the start-up
of the class.

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 Training program designed to provide the
necessary skills and templates to
implement new business on the Apollo
system.
Host Your Success Training Program
$2000 for a 2-Day Host Your
Success course (onsite).
Assistance with implementation by
a Galileo employee is billable at
$100 per hour.
See below for Travel Expenses
associated with onsite course.
A two-day course including
understanding implementation
components, working with timelines
and resources including Galileo 360
Portal and Galileo 360 Learning. The
course also includes understanding
printers and Galileo Print Manager
and well as Galileo Help Desk and
Fee-Based support tools.

Apollo for Travel Professionals Instructor $75 - Learning Guide Must be confirmed and ordered Available to Galileo agency
or Student Guides through Training Manager via subscribers only for their staff
Account Manager training. Many training guides are
currently available via the Galileo
Purchase of Apollo Training Materials
360 Portal. Currently no charge
for conversion training materials.

Classroom equipment at a location other Average of $800 for each Schedule virtual classroom Available to Galileo agency
than a Galileo training facility. Galileo classroom of 10 workstations deployment through Training subscribers only. Requests will be
trainer not included in the service. dependant upon distance. Actual Manager via Account Manager accommodated based upon
Mobile Classroom charges will apply once shipped to workstation availability. This does
the location and returned to Galileo. not include use of a Galileo
trainer.

Fee
Miscellaneous Description (all values in USD and converted Comments
to CAD at time of proposal)

Partnering with travel agency scriptwriter One week of onsite consultation Establishing a mutually agreed upon Projects will be accommodated
to design and implement scripts. and scripting assistance at $4000. project definition plan. Results tested based uopn resource availability.
Additional remote support with a and evaluated by both parties.
Galileo trainer beyond the first
Scripting Service onsite week is billable at $100 per
hour (for both onsite and offsite
support).
See below for Travel Expenses.

$300/day for overnight or $100/day Transportation fare could include air,

for local travel expenses plus the rail, or car.
Travel Expenses actual transportation fare.

** ALL FEES QUOTED IN THIS INFORMATIONAL

DOCUMENT ARE SUBJECT TO CHANGE
WITHOUT NOTICE **

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