soci o Stance ain Romais, ELCOMEX EA 8A, 12092018 10801 040.00: 0320.10 aSRo- eer Standard Roman ‘Octombie 2015 ri, Sisteme de management al calitatii Principii fundamentale si vocabular uty mamazone sats, Futana a eat (180 90002018) Shag earworm ce (Souza Aprobare _Aprobat de Diectorl General al ASRO le 30 octombrie 2018 Standarsu european EN IS0 9000-2016 ate sta unui standant ‘inocutegte SR EN 180 000.2008, Date publics versiuni omsne: 20 octombrie 2015 Corespondents tsar ot tote cu stand eepoan ASOCIATIA DE STANDARDIZARE DIN ROMANIA [rr Mendon. 2125, cod 10082, Bie, en ae070 ‘@ASRO upotyrnsa ssnesg auragas pet as ale sncnn pase lens nec anon, cen oo edict mc eh pla SR Fe RET SORTS oo‘sociata de Stancezare dn Romani ELCOMEXIEA A, 120872016, ‘SENSO 9000-2015 Preambul national ‘Aces! standard eprecna versunea fomind a standards ewopean EN ISO 99002015. Sands ‘est vadis de ASAO. are acti tt ca i versuri oie 9a fost publest cu parmishinea cen. ‘ces! staat apracintsvershnea romdnd a ex ia unba engleza a standard euopean EN TSO sooo 201s Prezertul standard intr In gator ASAOICT 56 Managomonty calli segurare cat ‘Aces! stander deste concepee fundamentals gi insole management calli, care sit ‘apteabbe ned univers xgrizailor care umaose susasul Sua pin implemertare uni sim co management a ess * leno care umaresc <8 ob inredore In capabliatea ure organza de a fuiza in mod onoectent produse serves coves eu eof xgniailor care umresc 8 bin inree, fn ln lr de furizare, crn reat rodse i serve ver ndepinte * crgrizaior 5 ror Insresate care wise 62 inbunsiataec’ comuneares pinto ‘nelegerecomund a vocebdenu taza n management elf, ‘rariaior care elected evaliarea corto eu corals SF EN ISO 001 + rizr de insite, evalua su consti in demensl managements ca: aborted standard conn Cove standard evopean (itajonal vebueee sandard om.ELCOMEKIEA Sa, 120872016 ‘SR EN 150 9000-2015 STANDARD EUROPEAN EN ISO 9000 EUROPEAN STANDARD NORME EUROPEENNE EUROPAISCHE NORM 1801 040.09: 03-120:10 letcuingt EN 180 S000 2005 Versunea emt Sisteme de management al calltti Principil tundamentale si voeabular {480 9000:2015) uatiymanagemont systems. Systemes de managament col Qualtalsnenagementsjtom Fundamental and vocabulary quale. Prinpeseesenels et, Grdagon und Boze {iSO 96002015) vocab {180 9000-2015), (aso S000 2015) ‘Aces! standart european a fost adopt de CEN a 14 saptombo 2015 ‘Momo CEN sunt obigat 38 respecte Raguamentl tom CENCENELEC, care stpunar8 conde Invcare acest standard european se abu sah Ge Standard rajona, ara nto mostcar Uso acuazate greens bblogrtice relaroar la aceste standard naonle pa ine ps ‘baz de cerere cre Gertul de Managernert CEN CENELE sau oce embru CEN oest tandard eurcpean exist in reverse (nglza, ancora, germand). O versune fn ‘toate ad mba, fealala prin Yaducere sub esponsablasia ui membru CEN, In nba so Fatjoralé 9 ratcas Cantus de Management CEN-CENELEG. oe scale! sat ca 9 vesine ‘hate Mom CF ant parca najnaln de andnerate din tin, Brg. alga, Ci Contin Polonia, Pongal, Repubies Cena, Romi 3 Slvaea, Tove, Seana, Sued, Turia gi Ungar cEN ‘COMITETUL EUROPEAN DE STANDAROZARE urcpecn Commit fr Standarazabon (Comte Europton ds Nomessston Europisehes Kore fr Nomi Conrul de Management CEN-CENELEC: Avenue Maric 17, 8-1000 Brussels ‘© DOS CEN Toate olin de eplotare on EH Ince mod ent rezeratamemérior CEN Ft: EN 180 6000 2015 RO-Acclti e Standen Romania, ELOOMEXIEA 8A, 120912018 SAIEN ISO 90002015 Preambul ‘cast document EN 1SO 9000-2015) «fost labors de cote tehni ISOITC 176, Management aa tasturteacaltap” ‘Aces! standard european etui s3 pimeasc stil de standard najonel, te pin pubscarea wut text ident, to prin ateare, cana est rau In marie 2016, lar lose standorsle nation ‘oneal bul ae revasepanacl tzu in mare 2016 Se atage lene asupraposbitai ca anumiteslemenio ale acest cocumen 58 aca subiecl Sreptttor de aulor CEN fisau CENELECT ru Wabule consort responaeb pen erties tino bau a tutor aoptnor 6 ato. ‘Aces! document inocuepe EN 1SO 20002008, ‘cast document a fst elaorat ncaa unui mandat acodat CEN de Gomis Euopeand ‘Acooala Europeard a Liboull Sehimb fl'vre Ih spring cenmokr ceentae ale Dreoive: (Geocvion UE CConiorm Rgulamaniu nim al CENICENELEC,organismele de sandardizare din unter Sst clgate sa acopte a aval nalera acest standard eropear: asta, elga, Suga Cons Croatia, Banemarca. Evofa, Estonia, Friends, Fosta Repubica lugosiava 2 acocorsl, Fara, Germania, Grecia, Handa, onda, Nala Usteia, usa, Lixembulg, Malta, Maven eta Nene: Olan Poi, Portugal, Renita Coa, Ronda, Slovac, Sven Spana, Sida "3 Unga, Deciarte de ratiteare ext standard SO 9000-2015 2 fost aproba de CEN ea EN ISO 000.205 aa nso masfeae.Aocinti e Stands in Romania, ELCONEX IEA $A, 12082018 SA EN ISO 00022015 Cuprins Pains Irrodore a 4 1 Domenie alae. 5 2 Concept undamenial pnp ala managers cal 5 21 Generalitat 5 22 Concept urdamonii. 5 221 Gameto one = = 5 222. Sitom de manegoman al calla e 6 225 Conon oganasteln nen 6 224 Pan wires, 6 225. Supor 5 23 Priel ale management eal. af + 233 Onntaraa cate chon 7 232 Loadershe. 8 233 Angamenilporconalil 5 234 Auorarea pe basa de roca = ene 5 235. Inbunstatee io 236 Luarea do dcii po bash o Svea: E 237 Managemen aioe 2 24” Bent SG pn sn cong pir adamanie % 241 Model de SMC eG) 242. Denvotarea wu SM 8 28 Standard rotrtore a SiG i Sandatds de seis de anagem 9 mods ds ercolera 3 Termeni — 7 ‘31 Termen!feerton ti porcand sav poor. ue 32 % 33 2 34 Termen rterton i proces. zs a 2 35 Tormenlrotorton i estar 2 38 Torment reer i eam 2 27 Termanirefarto i ret a 38 Terman rfertot fda, ifamatig sacar. a 2 3. Termen'rlemon i cten : oe 310. Tormen'retoron i carainies 2° 31) Termeni ceforton i determinate, 31 2312 Termeni refartor in ache, 2 343 Termeni celoton audit 3 Anaxa Afloat) Fela dre concep eprezentarea tr rae, a peo ee st Inox abot a trmanor (in mba englz). ——— es Index taba al trmerir in nba rom). =‘SR EN 'SO 9000:2015 Introducer ‘Acest standard inemaioralturizea concoptle fundamen, pinsipile g vocab penta sSiemele de managerot al cattati (SM) 9 constue baza peru ale standarae rari la SMG" Acest sanderd nlemajnal esta decinat ef ate uilzaonl af ieeaga concoptle lundamenile, prin s vecabuland management cali, peri af capa sa mpi Un SMES In mc ehaaco qateetg¢8 eteoz0 vaoare poring 3 ae standade etre Ia she ‘cet senda intemafonal propune un SMC bine defi, bazkt pa un cau cae intarenzh ‘oncopia fundamen, pnp, procose gl Yesuee siete, felrtore Ta calle, pony 8 la ‘ganzatie se resize colechel. Ext aplcat itor ergartzalio, maforent de dmensina, {Se conplexsta sau de moaeul de alacre. Sanda umareye-eeqtores congoantea nl ‘ganic ped cbigaile 9 anajrneiul es de a raspunde necostalo st asepaor clan Salt ale prior merece ce ale cb satsacia cu produsel sore sale Aces tandardintematinal comin gate pal de management a cai cre spina coneoptole ‘undamenine desere in 22 Ih 23, pent care pris de management al ear eke in shunt car deere Heeare pny, un ralenament care expe deco organza ar Wobul ian Eonsawrare preepul,bondtose pine unt arbuto prior achunle pose” pe are le poat rrp oergerzatem apleatez prncbul ‘Aces! standard irtestonlcnine emer defini cate so ashe hiro standards eteroar a ‘manggemertl cat ta SMC elaborate Ge ISOITC 176, procam 9 ator sanders fetetiome a SMC specie ur anomt socio, bazsto pe acta ctandar, la moment RuDICSL. Teen file su sana Fy ordre conceptual cu un index aot poze a srl Soca. ‘anoxa A ncluge un ansanbla de diagram se Stamler de corcepe are rpresita 0 rconare concersoci oe Stance in Romans, ELCOMEXIEA SA, 12082018 SR EN ISO 90002015 1 Domeniu de aplicare ‘Acest standard ntemajionsl descre coneptelefundamentale gi pripile managements cali, are sunt apleabo in nouns * organizaior care ures succes dural prin nplemeniaea un sister de manage a cana + lentor care umes 58 obsna evens in capabitalua unl cxganizal de a fumia in md onsecventproduse servis coniorme cu cer lo orgntaior ara ure 8 ab needs, In aul oe tui, e8 core retro prosuse feral vor ideo ~ orgarianior 9h pr interesate core umdeese = imbunseasc8 comunicaes. po Injegerecomon a vorabusras etn management ois ~ ergaizauor cate ofctueaa evauarea contami cuca 1S0 9001, ~ urizorior de instire,evaluare sau corsuitarain domeni manapomerul cat + elaborstoror de tanarde cones. ‘Aces! standard inteaonal speed termes $i defi car se apie uturor standard eeroare larmanagomentl cali 9 aster de managoment sl cata labore do SOITC 176. 2 Concepte fundamentale gi principil ale managementulul calla 2.1 Generalitat [Concepts prncole management call desc In acest standard intmsional corer ‘xganizaelEapaclaien de fae fala prove unui modu care este poked dette cel in ‘mol econ. Context in cae lunchoneazb asta! o orgarizab ese cafacta! deo shimoare ctor, lobalzarea pil! evoluja cuncyiieor ce resueé pnepale. Impact cals ttece dnclo de eafacba cori calles poate aves 9! un-mpact drect ssupra reps Serie ‘Secettea a overt ma bina educate gimaloniget, tc aso capil intrecate 68 dowd in a co mal Inuenta.Prn preczares oncopteor ndamantale | pmepicr care sa zat Sezvlaree un sstem de management al cals (SNC). acest Sanaa emaona yneazs un ‘mod de gre mai cupinatr despre opanzae, ‘Ar wobu ca tata concep, pei 9 rl dno acotea 8 fo lute In consdbrar ca un ‘veg qn tr mod ola ral cll Nun concep sau pinot bevdul neato mal important ‘eck ah Eoteimevtart ose gloeusc in pormanentsunechiiba corse 22 Concepte fundamentale 221° cama (© cagarizatisaxeta peat gromoveant o cul avind ca tenia! comporamen, studi, ‘ints pocose cae lorizeacsvalooe pin sllaceren races: slept clei le ‘or pan ees rlevari Ccaltatea produssor 9 serllor uel organiza esto detorminla do capabliaioa do a satace hen side pact ilentanat i nehteronatasupea parlor neresete relevant CCalfatoa rodeo carver nu inte numa ture pertormanialeitenponai le acest, ‘scar pens porespute do cientsoci de Standsizare din Romania, ELCOMEXIEA 8, r20ar=016 ‘SR EN 1S0 9000:2015 222 Sistem de management al calla Un SHC cuprinde sctviat pin cre cgenizat il erties cbietvele gi dlemin® procesele 51 ‘euurtele neesare patna te eetledote SMC gestionean roceace in rtractone gl resursele nsoesare, panty sania alate ga cine ‘eau pent pe irteresate relevant, SMC permite maragomentul dela co mal It nivel 6 eptinizsze uslzarea reurole lin in onsiorarecensecifle Jee Sle planing ie amen S Un SMC tunzeacs mposcele de iertcars a acre prin care <8 se watze consecisle ‘neninat gneintennate ale urizaa priest sort. 223° Contest organizaia Inotogorea context gaia ete un proces. cat proces determin lator cre infants ‘Stopul oblecew 9 susenablsies organist. Poco! iain coneiserare tact me cam ar ‘orl, cultura, cunoginile 9 petomanta orgaafel- Oe asemenea, Ia In consis Tatot ‘exerci er ined log, ehnologe, compet, comercal, cra soca cerome, Exompsl de modalth pein car pote xqaimat Scop une! ogsnzal nel Wine, mikes, polite cbse sale, 224 Parjinterosate Concepts de pa maresato se oxtrde ancoo Je oetaroa anal cr clan. Est ineeranta Marea in conlaerave ter part introate rar © pare a proces do Inlagere a contest eparzae este Wenoten por intresat, Parla otescte okven aunt aodea care pests un nec stmnfesty patna surtenataton ‘yanizaey, caca reverie sl apeotato br nu surtattaoue, Orgensapie Cofnaes os ‘etal ete nacetar se lumzateacalor pdr) resto rotvants pana fede aes ie ‘oranizatilo ra, ob i parteaz8suporl poy neresaerlevante de cre depine secant 225 Supont 225: Gone ‘Suportl anagemeniu dela es mal na nivel gimpcarea personal permit nara la diepati a recuse umane gia ator esuaeadevae rmentoizare proceslor zu ‘deteminaea 9 evaluaree issuer portant Inplomeniatea stun corseuncateare, ‘Actiztonarea,utlzares, mentenarta vaoiicarea i eiminarea resuseler in mod respansabi jta ‘rpanieata 89 stings cee 2282 Personal Porconll ot eau asomi in cata une orci, Pefomania ine rpariza deine de ‘moaulincare se compost poreoral nea stem in cae aoa Incase unt ergariai, personal devine plc gl mobllzat pnt reegerecomuna a plick ‘elemoare a calla a ezulatlr dora de argent, 6SREN ISO 9000:2015 22.53 Competon Un SIC este mal eflcace tue! che ll angi ile apc abies, ecocalin ‘xperenta necesare perry a indepln rlurie 9 respensabitfle.Raspensabitatsa ao a oral operuntat 6 dezvltae 2 acesorcomptenlanececarerewne Manageme de. Gsima iat 2254 Constientiare CCongtennzaroa cto cbt ‘ohunie sale corrbute ta unc cn porsonall i inloge responses modu! in care aes cba gaa 2255 Comunicare © comuntare panes sicace lt intra (acc in inveaga orgarizat) ct exam (adcd ‘pale terest olvars) neste mplcaea persons ielajrea de care acta ~ cones raat necesito alto cen wal tor pr tesa lve ome 23 Princip ale managementului clit 23:1. ovietarea etre cent 22.44 Enunt Pringpalul cbioctv al maragerantul call ob do a sstsaco cents clon gi da @ se ‘receupa 58 te cepa ayiepare ent 23.4.2 Ratonament Suceesu susterail este obtiut auc cid o organiza aap gi pésveaz8 rcrederea cpr sz ‘or pal rtresate elvart: Peete aspoc l rac cu ae lta o opr de a ‘al mulls vse pert lent Inidegeren neces cet lots ale cer 9 ale ile ‘riintracte conta a succeed sutonas a opancate 231.2 Benetick principale Cee potentiate bene cies velbare crescut pen cat ttt csc cent + late natant aconias acu comercial epetiveInbunati repute imounssts a oparzate: + bach decent xin’ ‘ven resi segment opt exis 23.4.4 Aejun posite Acti poste incus: + oniicare conor dec} glndhec pat care organiza ete reatoare de valoa, 7soci de Stance in Romania ELCOMEX EA SA, 120872016 ‘SR EN 180 90002015 iglogere necestlr 9 agtepor cuenta al cheno, logneaciccveloorparzail de necstile gtepnie cent comunicare necestir appara centr in nveag oui; Panicarea, piste, dozvotsts,procucees, laren Wi asineea de poduse gi ser care ‘satetacenecestti agape clonio, masurarea gi mrsorzareasasaclconior ieprinderea de act covespunzsinae + otominreag nreprndorea do act roertoar a necestate agtptie por teesate (elvan, cars pot alocasastarta chon ~ stonaren ac a roailorcu clef pony a 232 Leadership 2321 Enunt tine succes sustenal Lert i toate vee stabtose untates dete sop onenare coeaza con in care ‘petsonal este plea in telzarea cbs aeroar a clare le Oran 2322 Raionament ‘tearea unt rte scp gxentare, precum gplare personals parm unl eroanza eg ‘nezestatogile, pote procesele presurele pen af ange obleswaa, £23.28 Benete principale Cateva poten bens pipe sunt: flcacat een eresut in renkzoeacbocivlarrfrtoare a cals al organiza ewordnare mal bua procesclr organiza + comuricare inbunista ne ive until organza ozone g inbuatsie a capbit ogenizael§peronauhd eu de a furan ezusoe ‘one 2324 Aetiun’ posible Acti pose nla comuricarea misiuni, Viuni, states, poltclor gl prceselr oxgizatel, in ireson ‘rpanzato, ‘rear 9 sustneea valoror comune sa modkilor da compotanent oret ee tate vel opanzab + sation une cut a inercer ioget: Inowjare ual angslament letra cate anil bagi organza + aqua cide 6 a teate nveluie sur sxempiepozve pent personal oaanzati, * punerea ia spe persnalu a resus, 2 strut sa aunt necesare pant a actor Giraspundare! Insparea, incwajoea recap conti! personalssoci e Stance in Romania, ELCOMEXIEA SA 1092018 ‘SR EN 1S0 9000:2015 233 Angojamentul personal, 234 Enung Un persona competent. putes opin angaat. la ont nivelure in organiza, est esanjal ‘ont cowtsroa capabitgh organzatal ge area fumzavalearo 2332 Ratonament Pert a condice 0 orgenizate in mod eteace eet ete Important respectarea 9 imolearoa Invopul personal, og fa toate mvaurle, Racinosgtre, Inpuometea @eroyor corporat ‘ereonalirfaltesed sngajamentd aces In Testetea obectvelor eletfoare le cata, ale ‘Srgenapa 23.33 Bonetel principale Cera potentiate banal principale st: ~ Inelogereimbunatins din partes pereonalu cranial obiecbvelrretertoare a cate ale ‘ranizpol motwajiereceus pane realzaroaaeotors, = Inplcar resold a personal in acti de ibn; ervotare persona nat reat, resets: ~ satu crscut personal ~ ‘nrederecolaborare cescute,inteaga orgs: “tee sport cord valor comune clu din nbeaga ognize, 284 Acjuni posible ‘Aehunil posible ret cemuricarea ou personal perry a porovaIrelogercaimpetanti contour indiue: romovaresclaborr in inveaga organza; facies scr desis 8 Ing cunogjelo expen Incurares personal 8 cetmine consringero In razor portomante 9 sa nite (aesteama recuoestre 9 conmare continu imbundti personal + pormirea une autcevaus a perfomantscr fa de clecbe personae, + relzaren de sondaje pont evan salslacia personal, comuncaea rezitatsor i Intepndetes unr actu coraspuncatoare 234 Abordaraa pe bazk de proces 2344 oun Rezutte conssovent #predetble sunt obra mal eteace gl al efent tunel cand actuale ‘tines concise ox proces cova cae untoneaza cs un st corer 2342 Ratlonament ‘SMC const din procese colt. Injegerea modu n cave sunt produce nutes do acest ‘em i perm sel orgerizal 38 opliizeze stra! 9 pavomaral east °-Asociati e Standen Rotini, ELCOMEX IEA SA, 120872018, 'SREN SO 9000-2015 123.43 Benet rincipale ‘Citova patel bent principe sunt: capable. sportd de concenvare a eletuter esupn proceelor pncale 9) supra Sporn’ de mbunsaie: ~ alate consavert §prav2ne prin esto de posses coer * perormanie optimizate_prnirun management efcace al process, © ulzae eleienlt a Fosurselor 9 teducareabare‘ier ante inca * posibizatoa pentu ciganlzate sf fumizeze incresew plrborineraiale In c2ea ce prvegte onsocvora, facta 9 felts sa 2344 Action poste Actin poste incu etre oblecbeor sistem a proceeslornecesare pert retzarea acstora sabia ado, esponsail lrspundl panty conducerea proces, Injelopora capaitaticr organiza! dleminarss conetingerior elesoare In resus, inne ea acne, eteminarea interdopecenslor ive procese gl aralzarea elecdul modiieador proceelot ‘raiiduateasupa ansamblau sistem contuerea proces fa rWattor Gee acasoa ca un sem, genty a ran obioctivele ‘efeioae calla ae eeganzatl nun mod tea ele * asipxaren dsponbit inomatior necosare pen a opera imbunStl process ponku a ‘montoraa, aaa levaus peromanole tel in aneariSul eas gestionaren cua care pot nfluera laments de epi ale pressor! veut gota Besuc, 235 imbunstipe 2283 Eman Croanzatie de succes aunt onenise permanent spe Imbunaac 2352 Rationsment lmounsjrea esto scoala port o orsarizste pont si mente riveile de peromanta ‘vor, pont a reacora la satiate congo inte gore pet acta Nos oporunt 2358 Benelich principale ‘tora potato bane prriple sunt peromanta proces, capitate egerizatona 9 sabfac canis, imbunste; * ola imunstita pe invesbgarea gi detominaren caunlor racing, umeld de actu provantve peorectve, capabiat munis dea ata a earn arcu oportntaintme exten: ‘war in considrare mai bun aimbunae, tt ao progres, ct col raat: ~ ear mai tuna ani in Scop inbunsii 10FELCOMEXIEA 8A, 12000016 SSR EN 150 90002018 efor novare cast, 2354 Acjuni porbie ‘Acturoposibie inclu = promevares sabe oletve Moura tate neue genial ‘coxcarea 5 istnitea.personalki ela toate rivarie asia modal do apicare a ‘nstumertlor smetedlogior de baz pent reazaea cblechveler de bund, siguaroa cd personal este competent pony 2 promova gl tnakza cu succes proce de insane fevotare gdeetiqurarea do procese pens a implementa pricta de mtundtre in inoaga ‘rganzate + umatioa,arazarea gi audtara pani ‘deimountaee lnplemeni, aici arcuate proicier ‘omar cnr ne a nbuaivein ete de posse ee \dontiearea gi recunastoea imbue 236 Lunten de deci pe bars de dover! 2.364 Enunt Decio bazate pe analiza gealuaea dato gnome au prababltate mal mare 63 produca renutatle done 2362 Rajlonament ‘area doczor poate fun proces complex comport inttieaura o anu incrtusre. Aceasta Impleg adesee tpn 9 surse mule de elomente do inrare, precum 9 svete acetra, care fonte f subectva Esto moorans inflegses flat dete cauz8 j sect a poletaieut onsecnfe nentesonate.Aralza fp, a dovecor dtl conduce i rai ave cbechale §noredereniuara Seiler, 2383 Benatil principale Cttova pte Benet pence sin ~ prosse inbunaate de ware a docizr: cvalureaimbunaat «peter prozoclr ga capabitt de a reskzacbicobel: + efeactate oon oparayonale into, ~ capabitate crescuts dea analiza avenue in acute a schnba oii decile capainate crscu8 i demonsvarea fcseR dectter anteoare 2364 Aajuni pose ‘Actunte poe nckt + deterninare, misuares sl mononzates ndeatrlr pina pent a demons petrmartee ornate + puetea htt date nscosae la dsp personal eleva "Asi de Stand in Roms, ELCOMEXIEA 84 12080018 SREN SO 90002015 guar ch dtl iformaile suis de ext, tabi iu; + anazaoa 9 ovaluaes data tormailorulzind metodo aaa: igure c personal este competent pra analiza elu date cup cum eta nese, + ara do doi invoprinéaea co actu pe bazs de doves ehibrate cu experi inuia 237 Management reaior 2374 Enun Pony succes sustenabl, agarlzaie ig gostoneas8 reli cu parte eteressto, oan ar # fue 2372 Rayonament Parle intcessto elevate intuenteaza prermantse une erganial. Succes suena se obine 8 probebliate mai mare lune cind ogmrizaa is gestoneaza rlaile cu tate pale sale Teresate asf nc sd opomizze. pac acesera asupra peiomantacr sale, Management ‘air ufo so do fumizn do paanor ares mparants opel 2373 Benefe principale cova potential banat pneeale sunt ‘eromant innit al organiza i ale pilosa interesate prin lure in consderare a ‘Sporutai 5 constargeiarretortoae la fecare parte inaresa *~ Wlogreacomund bicolor de cae pate morass; capabilites cresoutd de a crea valoao pont parle intrssie pin utlzares comuns a ‘ecu compotefele oan management cunt eoroare Is calle nln cle rion ina rr, ar agi nh tae preg san 2874 Aetun posible Acta poste nes etemiarea parler intreste rlevante (cur or 1 Rumi, arener, hn, investor, ‘gojatl eau stietatea I anarblt au 1 roapor acolo cu erganeala + eteminarea $i erartizare real caps interes, care neces a gestion tables cola cae echibrazd egigure pe taxmen seu cu considerate pe termen in oktarea 9 Imparageantrnatilo, a experi &resurlr, cu parte interesata elevate msourrea poromanolor asiguarea, decd esto oazu. a un fsck eertor a petrmante ‘or parle recat port aces nt ds bun stale ce ath de denver imtundiire Frereate: taborare cu uizoi, parser sate part + Incjare i ecunoaptres imbunaitcr ga render oboe ce turizor pater,Asoctt eStaniszare in Romanis, ELCOMEX EA 84, 1200/2016 SSREN 80 90002015, 24 Dezvoltarea SMC prin utiizares concepteor3i principio fundamentale 241 Modell de SMC 2411 General Orgarizaile ca organise sociale wi cre inva an comnun rumeroase crac x firfle lumane, Flecore dre acetea este adactaba i uilzeazd sist, pocese 1 aco miracve. Pont a so adapta la context or vara, Reeare are novee Go capabiision de a so echioa. Drgarzaiainovesza adeoea penta cbre mbundiaht rages: Un mode! de SMC organize ‘ecunoagia cd toate sistmele, process activist pot fi predetermine, Ge acewa sit rocouse exilttes 9 adeplabitaten i complete cones organizational. 24:12 Stetom Orgareatile caus 8 injeeags conte nem 9 extern pent aiden necestie gf agleptrie plilorineresate relevant. Aces informal sunt blzate te dezvoarea. SMC perky bine soeabitatonerganizapoals. Eomontle de let a8 uri proces pat lonorice do rare 3 ‘tor proces sunt legate Ineo in releava Godel. Des! adores para consitute cn crocs Sitar, Hecate organiza g SMC-u su sunt urce 24:13 Procese ‘Organiza re proces cate pot definite, mésurt !Imbundte. Acco proces tracjoneazd per a lrizarezutalecoernte cu abectvee ogarizael spn a dept nds functional fount procese pot fies. in tmp ce ale sunt. Procesele au aati corte ‘lemon d rvaro pana fra lomente oo ero 24:14 Aetivtate Persoanlecclaboread n cai unu proces pent sel activi zines, Anum act fant procaoito gl doping oo 0 Wlogore a oboctlerorganzatl Ih timp co ao rst Presb reacfoncazd la stnul extori pert a termina natura i realzarea 242 Deevotaren unui SHC Us SHC sets un ect nami cate avoid in imp tectnd pin paronse de Imbunstie Facare cagarizate are tela de maragement a calli nate daca scestea a Yost Sau Planfene fn mod otal. Acest sana neal fceaeardamdtreertoare fad de Gezvtare @ un stom oll part management actor acta Esto recsa’ 5830 tring ‘Schulte core ous deja cganzabe 91 adoovaroa lor razert cu cowaxtul eganzabl. Act ‘Sandardtomaora poate ful, impreuna co 150 9004p ISO 90%, por asprin xganizab2 Bezvate un SME coon, Un So otcalturzoaza un caciu pant planicare, reaizaoa, montoriarea gi Imbundatroa Promantsoractiater ce management a cli waste neosear ca SUC se compat na fogeaa este necesar SA roasts cb exacasie necestale orgazael. In dazvlsea. SMO, arcerote 91 pnepil fndamertle precast in acest slarsard teajional pt fami indrund ‘aloraeae. Playatcarea SMMC nu este un everiment shgular ci mal degraba un. proces contmuy, Plate ‘veueaza pe masurd ce ogarzata iwaia eeurstarele se schimea” Un plan ia consterare ‘Gate actetaio roars fa caflte ae oparzales 2 se esi cB scopers oat Indrunarie ‘oss stanair inemagona carne 1S0 2001 Plan este mplemeriat ps arab Penta o xganizatie este impetana montortarea st evaluarea cu ropuartate atta inplementi and ci ga prtomanielor SMC. Anu indian lun conserare cu gia faceazd aces last de moncorcare geval, [Audttes ese un mile de evaire a ofcactil SHC, pou a identifies iscue ga determina aca sn satstieus cease Penn ca autre safe aace, este recess cletae doves {angie nangble Se ined scnlpenu carectare Imbura:re pe bazaanalie covezir 13soci do Standizare din Romania, ELCOMEXIEA 8, r2Dar0%6 SREN ISO g000:2015 decal. nostril cigale a putea conduce a nova, ducts peromantle SMC lvl ‘avi 243 Standard cetertoare i SMC, alto standarce de sctae de management gi modele broatents ‘bord ura SMO descr in standard rfrtoare la SMO elaborate de ISOITC 176, i ate ‘andar de sicome do managomont 41m moscila do excolna orpanizatonal, te bazeasd ps Drinept comune, Toate aestoa porn unt erganzal $2 erica cure foportntie $i conta frdrumari per tribune. Ir corel actual, numero sect cum fun ower, 262, Inerdoreagferuata a pula flute Jn conidernre a pavameth Ih cad SMC Slander ‘elroare 18 management cats (eexempi ISO 8001) marapemortl de med (66 ex=mpls 180. 14001) 1 managerertul ener (Go sxompu ISO’ s0001),procum i aie standsrae Imanagemeni yi modee de excleyaerganzaionala au Yala aces suor. Standaole roartare le SHC alaborae de ISOITC 176 furinearé un ansambis cuprnzor de cote 91 in drecioare pony un SMC. ‘SO 9001 epeciieaornte pani un SMI. ISO. 9004 furizesza ind veteroae la @ gam larga de obec ae un SMC, pon un succes aura $i petomanis buna. Lnile aracost peru componente ur SMC cla ISO T0001, 150 too02, 180 16003, 150 1000s, 180 T0OD6, ISO T0012 w ISO 190%%. Une éretoae pen fubecte thee in sein Wal SMC sea ISO 1O00s, 1G0 10008, ISO’ 10007. 1SO 1004s, 180 10015, 150 10018130 10019, Rapoaroettmce I piu na SUC nus GOTH 10019 ¢ ISO/TR 10017. Carle pontu un SMC sun funzas, 4 aseranea, i stanardo spacsice nit fester elm ar SOT YeB48, Difstle par) slo un sistem de management al une! omariz incluiv sistem stu do manager esi, ptt ntograe ina sing stom de maragerant. ech, presale fi restsce reeriore (a alia, crite, nana, potas, mada, sina gi Sacurtate Seupajorala energie, sguana ale aspects ale ciara, oleate ulate va efiac Sima chert cure! tnd SMC eso ntagal eu ae ssieme de management. Ornate pet fects un aud integra al estrus e819 managoment napa" cu comise mal mor slender bterinale, cam a £150 9001180 14001, ISONEC 27001 1160 S0D01 "NoTA-Manul 80 "Te iogaod us ot manera: yon sand pt unas an le 3 Tarmani si tints 3.1 Termeni referitor la persoand sau personal asa Management dela cel maint nivel [soar sau up oo porecane care conducecontclaza o cganizae (32:1) el malin nivel NOTA Managonem acral Mare ae pusea dee dean stern 6 a arta cur In teat cao NOTA 2 Dad amar de pel semi de managerent(3.9)acoperd runs © pae degen. Sin mangeren ela ea ma nak ml 96 Toes on sow Coe gr cONrSesed ka fre & once, NOTA 3 Acosta cansitie ut dite terme comut ne dine de baa pet ec 160 Tecra’ ie ouanal ce managen meraraa m anes Ss Ssumenisunlment 60 cota ana ‘constant pentru sstemul de management al cli prsoana care spn organafia (921) I oaloara sistem de management al cit (94.3) Aimar statin sau norma (382) NOTA 1 Cons pert stom de managment a cil poi, oe seman, 2 wie len or pate stoma oo ranogoman’ a cal 8 “Ascii de Standsizar in Romans, ELCONEXIEA SA, 20/2018 ‘SREN SO 900022015 NOTA 2180 1019200 unceasInrunth dep cun Se ae treba rie un consulta ert SMC [URSA 150 100182005, 32, meet) ana Implcare Parca la acta, a un eveniment sauia susie a4 ‘ngalamont Impose 31.3) in, conibute a, ae pein a Tndope cise (3.7.1) comune ais ‘utonate in domonalcontiguratieh ‘onat de cone configura Dersoand sau gIUP de gescane cu responsable i auoriate aibute pentu a lua docs Feertoate a contuatie(3.106) NOTA - Pagie erste (2.22) rr neler wed arti (221) a mid oh he ‘rezone nares sorendl corso. |SURSA: 1$0 100072008, 38, mosteatl ais ‘mediator “Satstace clon persoans indus nuns de un funizr de PL (3.2.7 penta ata ie ‘s8rezowe un iow (38) [EXEMPLLE Poona! ete angi pop, dnt voir au pe bark. conan (2.47) [SURSA 150 100002007, 3.7, moteat 32 Torment reteritor Ia organizatio. a2. erganeane potsoand tau gup do porscane care are propria exo func cu respons, aura goa, or a indepin’ ebectvele 87-1) NOTA 1 - Corot. ds rane nec, cr 6 Ie a, enna nek comsan caprte fia, verso, scr, paren: seca (928), saa se brace Se St oe hse tech eonunate a catr, nearer cau, Sica proas. NOTA 2 - Aca conte un cio foment cart’ rte defile oe act perny sandals 60 Ieee sctorul ge meragenortnevfanaa ir anora SL's Goseril Sparen 180 ose ‘recive SORES Panes Beta ea fe maha pn odnesea nla a22 Context al organiza Samrat do arpets nme gexrre care pot avea un ect asura modu in care 0 oranzale (G21) aberdeara emolaren gieaizare over (3.7 1) at NOTA - Cbicale ue ranaapt i lertene a proce (765) samiese (2.77 el, et ‘expres eps aerane 9.) NOTA 2 Concept cosa ergeneaet este apa in mos ep alt neni pul stu nop (ewer cateumarse ttt, NOTA3- Intima eng, aca a ace rae a ase! concep tka cea oman cam sr mad ge ‘Seco modu ours acosiom wel eNom NOTA. nsegeren wrnonl do intastca(3 52) pl hie tien cores erga 6Acclti o Standrzire din Romania, ELCOMEXIEA 8, 120872096 ‘SR EN 150 9000-2015 323 are intorosata pan mares petsoand sau organzaie (221) care poat afeca, poate 1 ates de, sau se pote perceve oa Fraga ind lotta deo ace sau sca EXENPLU - Clow! 228), ppt, ro organza amen (225), bance. oeanee do feet, shea, pron cau sues cre pst nade carpi sa gh pn ce NOTA Art cote ie men or tile Go bad esi 190 tceoze astern de managurarsme'fonts ann = soumertaa Consaldase 80 Spears IRETSOIEC brectes Sant Bota ntas ato maison elugues sea [erwoand su ganze (821) cao a puta primi sau pimegte un prove (2.7.6) sau servic {7 7). costra zest pesoane sau cxarzai sau cre eae cart de senata [EXENPLU. Corsumsan cumparo' ular comer eu drt, ear un pr Sav ‘arcu arin paces 8] un, beelear acu, NOTA. Une poate fn tenons each nnd omanan 228 ania, tums ‘ipa (8.21) car fuizoaz un prods (3.7.6 sau serve (37.7) EXEMPLU- Produc detoute comarca cu amare ce it au pri a un en, NOTA 1-Untunze: pate dn len sade exaron onan NOTA2- Insts cersacate argo ee con nee contact, 226 {urnizr exter Turon tamer (8.29) cm inn ann opal 1) [EXEMPLU Prout, centr, cone ev amdnune say vn lu poe (976) ee un semeula7n, aa7 mlz de PRL tumor al prosoeuli de ezchara age porsana sau organiza (32.1) cae Tumzea2 face 68 funebonan un proces (24.1) extern de ‘ezaarea lagi (86) NOTA 1 In ginatel un mao’ ge PEL ete 0 art gal ats deck xpnafn omy paca fe ‘octet roc a cate crag nperri we Mo et Sa Sue Srjaatl ont capri cave eet cara 99) Preonsl NOTA 2 Fumal o PRL neh contac (2.47) au pl errs urzeasd ese gu gi "spre je to perbmana (S78) Fara! de PR sev medion (01 fumsor ae PAL “ttsns, So acomorea goon sue, ara pmarapel pe 8 gna nance, ot ‘Stone seston in pega, neue pn Beran, epaveghe ne sae *NOTANATONILA- ele donee ated ey Wile? sn sronne edie ‘SIROTA NATONAGA™ Teena eres ua dn varie de Eatin bend ‘NOTA NATIONALA Termeni nba ones revit spoSer sunt snore ise adc Inia ‘mind urea 1Ascot de Standwsiar in Romans, ELCOMEXEA Sa, rateev8 SREN ISO 9000-2015 NOTA 3 Furze go pot de ute eu, ele ah fone au Lzave grea) publ. © ‘Souive (226) pola de asereran ao unurizr de PA NOTA4- F180 10008207 ink 6 iz de PRL a zal omer resto ISURSA 150 100082007, 99, moet) aze ‘soclatle “atlac cents organtzati(3.2.1) eeu cin persoane sau organza mete [SURSE 180 100082007, 3.1) ‘nee metroogica Uitte oncbonalt ce esponsaitate acmiristated $i tench patna deltes 9 irplmentavoa ‘Stemuide management al masuari (357) ISUASA Iso 100122005, 3, meet) 33 Termeni reteritori la activtate aaa ‘mba ‘totale seu cregttes pedomaral 3.78) NOTA. pease pat epi eau singer aa2 ‘imbunatspe contous eat repeat pont croperea peromartei(3.78) NOTA 1 Pace (341) de ctblte a abet (71) do rte a apart’ do insta (221) ese an pce conus ar alzess constrict (329 @ cen nso (21310, ‘kee doer (28), anton 212} seco co maragomen’ (333) eo ele mfoxce # Ih area fencuce ein cosine 212 2)oau a patente a) eater rr Seale areniaia oe Mamet 333 ‘management [sity coodonaie pen a eta sla corto o cxpanzate (121) NOTA 1 -Maragenen pale reise srs pat (35.8 9 ebive (7.1 do procese (84.8) pau tot cele ce NOTA 2. Tamera nanoperent ered ure a pogcare, ade operant sau in gp de pescane ca ‘Mtonatsgrcepoesiats port exainetes¢ con! itt sree Anna cand emcee ‘raragemert care maa ot areama de ae) Deere, ‘teamanast pe sin ‘ragagomerl doe cla rate 17) wb ea seeps Ae gars ‘Sema cottphs ana er vo roora a camonh rea apa cre dara, se euamp manager 234 ‘management clit ‘managemsn'(3.33}etttoria cata (3.6.2 NOTA — Managaremul clio pooe nose slots do pate riers i cata (5.0), 9 ebecte ‘atctoae te eae (372 91 se pce (34) pet ie cesta ebecve bn ones ct (G55)Segurara cate (3L6) con cals?) tmounaaes eat 38) 7Ascii de Standisiar in Roms, ELCOMEXIEA 84, 2082016 ‘SR EN ISO 9000:2015, 238 Planitearea cata Fate @ management cakaty (4.4) concenvals pe slabiten obiectveorrferioae cals (37.2) cre Spcteseracse (41) opel noses ewan stepi aesln NOTA. tire plaruor cali (38) satel pee apa ca 336 ‘elgurroa cat Bare 2 management eats (2.4) concent pe tunzar inereder 8 cemfelerfertoare la late (365) vr indepite 337 ‘onto eat Dare a. manapemennity cali (33.8) concenvata pe indepinres cera reertare la alate 385) Timbunatajiea cata pare 8 management call (3.34) concentra pe creqlerencapabiti de a indeotn omnes Fotos aca (65) NOTA, Comm wet spot ew cen apc com a1 eae 7, 239 ‘managomentlcontiguayet [Savi cooacnate pon cnr conte confauai(3. 108) NOTA - Manegemerl congue! se conenten n ote act ice giro cae ‘Sees art conta acu (290) tu eck BT) Wl omar wean e ongure ‘rods (868) ps ey cou ge veh promaus, {SURSA 180 10007-2008, 3.6, mec! - Nota a fost modest) 3310 ‘Smanapamerta conlguatl> activi pentru contol elemento de ior (275) dup apobarsa nfomalilorreleroar fa conguraa pedis (388) [SURSA 1S0 10007-2003, 3.1, moet 2am ‘etvtate “management pects col ml mie lament deuce nun pric 8.4.2), [SURSA 1S0 10008-2000. 2.1, moet aan ‘managementulproiectut . ‘lnfeaea,orgricava, monerzares (2.118), contoaree™ » rapanarea mor espctele unt Draer (842 91 motarea ur cel nplcs nel pert eazecbicelvel petit (SURSA 180 10008-2008 2.6) ‘blac al coniguaties ‘bit (3.8.1)incadt wel contour (3.108) care satstae une de ular tals [SURSA:1S0 10007-2009, 2.5, modet ‘ NOTANATIONALA—Temanin ba eg ee,containg. “8‘Aociati e Stance cn Romania, ELCOMEXIEA SA, 121082016 ‘SR EN 180 9000:2015 24 Termeni retertort la proces aaa proces [Ensembl de acs corlate sain itracune care zes28 cemented nate penta ra un Feat tonjonat NOTA 1— Intro de cool do fei, frat lena aun proces ete rut olan! eee (373) prea) sa sonase(e Sinnshe dhlfeascnipecs anvdomeecekenepetaakene: = renews: A NOTA 8 - Aure cn ge Ino rote a dod sau mal rue proceso In sro cv srt cola sh ‘erste, ptt go ssmaren ener caun prose NOTA: In ganer proces sis eganzae 2 1) eu pet 9 eaten cna coro pets {Teddgavaoare [NOTA Un procs, scare conomtate (2.611 emer ego recut pote vac Ura NOTA 6 Aosta consti unl one lemeni som div deni de oas3 ser cers 60 "Sottowe scree enayonant monje nara St ocmarConschewed 80 Supper {RoTsonEC Orestes, Por Geena nf eat edhe pou ac proven eto! Geocleaa me Pocery cement epre nu fot wstguahtaese eS 342 brolet Droces (2.4.1) une cre cont dni-un ancamblu de sav cooronate contol, cu dat de Ieee dat do nazar, rrpains pant reazarea ul abcd (37 1} sofor coratr (3.64) pois glcare clude consvangentetrtparola erp, cost 9 rsuts2 NOTA Un pet navn cent epee «una ruc s uns pret ma mare In gereral oe See deeper pe nszare sae NOTA 2 — bn unela rciactiachla dona de sper sunt sca icc (2101) ‘rds ay Sere 2.77) uk Sle proses pe suc proeeRorane. NOTA Bement 6 oa (878) tuners er nun rl mita epee NOTA Ogeizren (2.17 prose ecard rma pra BI pert a eh Proce NOTA 5 Canplettee nicki ate atte peu ts agai in mod ecard makes Powe [SURSA: 180 10000:2009, 3.5, moaca -Notele doa a 3a fost madi] aaa realzareacitomlul de managoment al cat proces (341) de sable, cocunertare, mperentar, menjnre gi Inbunaife cond a nui ‘tem de management al cals 3 54) [BURSA: 150 100182005, 3.1, mosfeat —Notele au foe ese] china competent proves (31) oe Sobindre a conpetenei(3.104) [SURSA: 150 100182012, 32, moateat) ‘S NOTA NATIONALA Terman 32.1 ecm ar ncortent nce eld re ‘armen oa 19