A

PROJECT REPORT

ON

A STUDY OF FINANCIAL SERVICES WITH SPECIAL REFERENCE

TO MANSING CO – OPERATIVE BANK LTD DUDHONDI BRANCH PALUS

Submitted To

SHIVAJI UNIVERSITY KOLHAPUR

In partial fulfilment for the award of Degree of

MASTER OF BUSINESS ADMINISTRATION (MBA)

Submitted By

Mr. VIJAY SAMBHAJI SURYAWANSHI

Under the guidance of

Dr. R. N. BOLAKE

M.Com, M Phil, MA (Eco), MBA, Ph. D

Through the director of

COMMERCE AND MANAGEMENT DEPARTMENT

MBA UNIT

SHIVAJI UNIVERSITY KOLHAPUR

2021 – 2022
 DIRECTORS RECOMMENDATION

To,

The Registrar,

Shivaji University,

Kolhapur.

Sub – MBA Project Report

Respected Sir,

I am recommending the project entitled A Study of Finance and Services with

special reference to Mansing Co-Operative Bank Limited Dudhondi, submitted by Mr Vijay
Sambhaji Suryawanshi as a partial fulfilment of the university requirement for the award of
Master of Business Administration (MBA) degree of Shivaji University, Kolhapur.

Place: Kolhapur

Date:

Dr. H. M. THAKAR
Director of MBA Unit
Department of Commerce and Management,
Shivaji University, Kolhapur
 DECLEARATION
I, the undersigned herby declared that the project report “ A STUDY OF
FINANCIAL SERVICES” WITH SPECIAL REFERENCE TO THE MANSING CO
OPERATIVE BANK LTD. DUDHONDI BR. PALUS. Written and submitted by me is an
original work conducted under the guidance of. Dr. R. N. BOLAKE. The Project report under
is developed by me independently and not duplication from any other sources.

I understand that if there is any copying is liable to be punished in any way University
claims it.

Date:
Place: Kolhapur

Signature of Student
(Vijay S. Suryawanshi)
 ACKNOWLEDGEMENT

I would like to express my sincere thanks to Mr. Vikas Nivas Kadam (Manager) of
Mansing co-operative Bank ltd. Dudhondi Branch Palus. For allowing me underage 50 days
to work in the company as part of my project.

I personally thank to our Director Dr. H. M. THAKAR and Dr. R. N. BOLAKE for
giving the valuable guidance without which I would not have able to complete my project.

And finally I am thankful to my family members, and friends and all the faculty
members of Shivaji University Commerce and management department Members who gave
me different ideas and motivated for the completion of the project.

Date:

Place: Kolhapur.

Signature of Student
(Vijay S. Suryawanshi)
 GUIDE’S CERTIFICATE

This is to certify that the Project entitled A Study of Finance and Services with special
reference to Mansing Co-Operative Bank Limited Dudhondi. Submitted by Mr Vijay
Sambhaji Suryawanshi in partial fulfilment of his work for the award of Master of Business
Administration (MBA) degree submitted to Shivaji University, Kolhapur has been completed
under my supervision and guidance.

To the best of my knowledge and belief the matter presented by him is original in
nature and has not been copied down from any sources. Also this project has not been
submitted earlier for the award of any degree or diploma of Shivaji University.

Place: Kolhapur

Date:

Dr. R. N. BOLAKE

(MBA, Ph.D. M. Com.)

 INDEX

Chapter No. Name Of Chapter Page No.

1 Introduction And Research Methodology 06 - 11

2 Conceptual Framework 12 – 32

3 Profile of The Bank 33 – 38

4 Analysis And Interpretation Of Data 39 – 62

5 Findings, Suggestions, And Conclusion 63 – 66

6 Annexure 67 – 76
 CHAPTER I
INTRODUCTION AND RESEARCH METHDOLOGY
1.1 INTRODUCTION.
This study is to understand the need, scope and importance of financial services of
The Mansing co- operative bank Ltd. Dudhondi Branch Palus The banking service are
highlighted in this project. As the customers are playing important role so the study of there
satisfaction, opinion and attitudes to words. The Mansing co- operative bank ltd, Dudhondi
Palus. Has done by conducting survey, management must think of itself not as producing
products but as providing customers creating value satisfaction. Customers satisfaction has a
vital role in sustaining and improving hold on the market. Brief description about the various
measures that are needed to improve customer orientation have also been dealt with. Consider
the fact todays customers face a plenitude of products in every category. Customers will be
having high and raising expectation of quality and service. In the best meet their individual
needs and expectation. They will buy one of the bases of their perception value.

1.2 OBJECTIVES OF THE STUDY

1. To study the concept of financial services.
2. To Know the Different services.
3. To study the customers satisfaction.
4. To statement of the problem and its benefits to banks.
1.3 IMPORTACE OF THE PROJECT
1. The study will useful to The Mansing co-operative Bank Ltd. Dudhondi.to
improves in quality of finance.

2. To study the importance and financial services in banking industry.

3. This study will help banks to understand, how a consumers selects organising and
interprets the quality of products.

4. The market is more aware and realistic about investment and return .

1.4 SCOPE OF THE STUDY:

1. The person wanting the market has almost certainly got some key information gaps
that need filling.

2. Listing them will help the professional market researchers work out if they are the
right ones required for the decision and action that is planned.
 3. The professional market researchers can be expected to flesh out the information
objective with their own suggestions, as they know better than anyone what can and cannot
be achieved by the market research. The study is restricted to palus city.

4. The analysis of data is done on collected data. The study is restricted to only one
branch.

1.5 RESEARCH METHDOLOGY:

Research Methodology refers to scientific procedure for acquisition of knowledge
based on empirical observation and logical reasoning. Scientific methods consist of
systematic observation, classification and interpretation of data. Research Methodology
consist of procedure for obtaining knowledge and logical reasoning.

Research Design:
A descriptive study tries to discover answers to the questions who, what, when,
where, and sometimes, how. The researcher attempt to describe or define a subject often by
creating a profit of group of problems people or event. Such studies may involves the
collection of data and the creation of a distribution of the number time the researcher observe
a single event or characteristics the research variable or they may on vole relating the
interaction of two or more variables. Organisation that maintain databases of their employees
customers and suppliers already have significant data to conduct descriptive study using
internal information. Yet many firms that have such data files do not mine them regularly for
the decision-making insight they might provide.

This descriptive study is popular in business research because of its versatility across
disciplines. In for-profit, non-profit and government organisation, descriptive investigation
have a broad appeal to the administrator and policy analyst for planning, monitoring and
evaluating In this content hoe question address issue such as quality, cost, efficiency,
effectiveness, and adequacy. Descriptive studies may or may not have the potential for
drawing powerful inferences.

Selection of Sample:

Sampling allows us to concentrate our attention upon relative small number of people
and hence devote that the information collected from them is accurate. Convenience sampling
method is used for the survey of this project. It is non-probability sample. This is the least
reliable design but normally the cheapest and easiest to conduct. In this method Researcher
have the freedom to choose whomever they find, thus the name convenience.

Sampling Unit:
Self-employed (Businessmen), salaried (Govt. and Non-Govt.) employees and
Agriculturists (farmer and milkmen) College going student.

Sampling Size:
Sample size denotes the number of element selected for the study. For the present
study,98 respondents were selected and random. All the 98 respondents were the customers
of The Mansing Co-Operative Bank Ltd. Duhondi Branch Palus.

Questionnaire Design:
The questionnaire consists of two types of question.

1) Open Ended.
2) Closed Ended.

Open Ended Question:

This refers to a question that has no fixed alternatives to which the answer confirms.
The respondent answer in own and at any length they choose.

Closed Ended Question:

It contains those questions in which the respondent is given a limited number of
alternatives responses from which he\she is to select the one that most closely matches his
attitude.

Multi choice question:

A multiple choice question refers to one which provide several set of alternatives.
Multiple choice can be used when an issue has more than two aspects.

1.6 METHOD OF REASERCH:

For this purpose survey method is used as it is useful in research and in survey
method the questionnaire is preferred to correct information and the data.

Method of Data Collection:

To know the response, the researcher used questionnaire method. It has been designed
as a primary research instrument. Questionnaire were distributed to respondent and they were
asked to answer the question given in the questionnaire. The questionnaire were used as an
instrumentation technique, because it is important method of data collection. The success of
the questionnaire method in collecting the information depend largely on proper drafting. So
in this present study question were arranged and interconnected logically. The structure
questionnaire will reduce both interviewers and interpreters bias. Further, coating and
analysis was done for each question response to reach into finding suggestions and finally to
the conclusion about the topic.

Types of Data:
Every decision process unique need for information and relevant strategies can be
developed based on the information gathered through research. Research in the systematic
objective and exhaustive search for and study of facts relevant to the problem research design
means the framework of study that leads to the collection and analysis of data. It is a
conceptual structure with in which research is conducted. It facilities smooth sailing o various
research operation to make the research as effective as possible.

Primary Data:
Primary data are those collected by the investigator himself for the first time and thus
time and this they are original in character they are collected for particular purpose. A well-
structured questionnaire was personally administrated to the selected sample to collect the
primary data.

Secondary Data:
Secondary data are those which have already been collected by some other person for
their purpose and published. Secondary data are usually in the shape of finished products.
Two types of secondary data were collected for the project work.

Internal Data:
Internal data was generated by from company brochures, manuals and annual reports.

External Data:
External data on the other hand, was generated from magazines, research book,
internet and intranet (websites).

1.7 LIMITATION OF THE STUDY:

Although the study is restricted to palus city. The analysis of the data is done
on collected data. The study is carried out with extreme enthusiasm and careful planning
there are several limitation, which handicapped the research wise.
i Time Constraints
The time stipulated for the project to be completed is less and thus there are chances
that some information might have been left out, however due care is taken to include all the
relevant information needed.

ii Sample Size
Due to time constraints the sample size was relatively small and would definitely have
been more representative if I had collected information from more respondents.

iii Accuracy
It is difficult to know if all the respondents gave accurate the information; some
respondents tend to give misleading information.

iv Availability
It was difficult to find respondents as they were busy in their schedule and collection
of data was very difficult. Therefore the had to be out.

Chapter Scheme:

Chapter 1: Introduction and Research Methodology.

This chapter over the introduction about the topic selected and also the methodology
of collection covers of data, sources of data collection primary and secondary data collection
methods etc.

Chapter 2: Conceptual Framework.

This chapter covers the detailed information about the theory background.

Chapter 3: Bank Profile.

This chapter covers the information about the company profile.

Chapter 4: Data Analysis & Data Interpretation.

In this chapter various factor affecting Financial Service are service studies with
reference to “Mansing Co-Operative Bank Ltd Dudhondi Branch Palus”.

Chapter 5: Findings, Suggestions and Conclusion.

This chapter include findings of the research study. This chapter includes the
conclusion of the research study also the suggestions for the research study.
 CHAPTER II
CONCEPTUAL FRAMEWORK
INTRODUCTION :

Banking In India.
The banking section will navigate through all the aspects of the Banking System in
India. It will discuss upon the matters with the birth of the banking concept in the country to
new players adding their names in the industry in coming few years.

Banking in India the modern sense originated in the last decades of the 18 th century.
The first bank were bank of Hindustan (1770-1829) and the General Bank Of India.
Established in 1786 and since defunct.

The largest bank and the oldest still in existence is the State Bank Of India. Which
originated in the Bank Of Calcutta in June 1806, which almost immediately become the bank
of Bengal. This was one of the three presidency banks, the other two being the Bank Of
Bombay and the Bank Of Madras under character from the British East India Company. The
three banks merged in 1921 to from the imperial Bank of India, which upon India
independence become the State Bank Of India in 1995. For many years the presidency banks,
as did their successors, until the Reserve bank Of India was established in 1935.

In 1969 the Indian Government nationalized all the major bank that it did not already
own and these have remained under government ownership. They are run under a structure
known as ‘profit-making public sector undertaking’ (PSU) and are allowed to compete and
operate as commercial banks. The Indian banking sector is made up of four types of banks, as
well as the PSU and the state bank they have been joined since 1990 by new private
commercial banks and a number of foreign banks.

Banking in India was generally fairly mature is term of supply, product range and
reach even though reach in rural India and to the poor still remain a challenge. The
government has developed initiatives to address this through the State bank Of India
expanding its branch network and through the State Bank Of India expanding its branch
network and through the National Bank for Agriculture and Rural Development with thing
like micro finance.

RBI Policies for Co-Operative Bank:

The RBI appointed a high power committee in May 1999 under the chairmanship of
Shri K. Madhav Rao, Ex-Chief Secretary, and Government of Andhra Pradesh to review.
 This sector with reference to the terms given to the committee, the committee
performance of Urban Co-Operative Banks (UCBS) and to suggest necessary measures to
identified five broad objective.

To preserve the Co-Operative character of UCBs

To protect the depositors Interest

To reduce financial risk

To put in place strong regulatory norms at the entry level to sustain the operational
efficiency of UCBs in a competitive environment and evolve measures to strengthen
the existing UCB structure particularly in the context of ever increasing number of
weak banks.

To align urban banking sector with the other segments of banking sector in the
context of application or prudential norms in to and removing the irritants of dual
control regime.

RBI has extended the off-side Surveillance System (OSS) to all non-schedule urban
co-operative bank (USBs) having deposit size of Rs. 100 cores and above.

IMPORTANCE OF THE BANKS:

Banking services are important because of following.
1 Banks fulfil financial needs for people and money for different purpose
whenever thing are in need. Therefore banking services are very important
for individuals as well as business.
2 Banks offers important facilities of lockers and deposit which helps people
of feel safe and secure about their money and personal thing.
3 Banking services provide opportunity to on savings by offering interest on
saving and deposit. It is one of the sources of income for people
4 Banks have done major social transformation in rural area by making aware
people and education them about saving depositing etc.
5 Thus dependency of people in moneylenders is reduced. This is an
important role played by banks in the era of rural development.
6 Banking services are important for business firm is especially when they
operate in other working or while them exports. Society play important role
as guarantor without international business will not take place.
FINANCIAL SERVICES:
This system is the economies have inter-relationship and the Indian financial
structure has made with the rock foundation in Indian economy. The structure Indian
financial system is classified mainly into four groups that is financial market, financial
instruments and financial services.

Financial services are one of the elements of Indian Financial system. It is an

important component of the financial system. It fulfils the needs of financial institution,
financial market, and financial instrument to serve the individual and institutional investors
more efficiently. The functioning of financial system depends on the range of financial
services render by financial institution. Such as Merchant Banking, mutual funds, leasing,
credit rating, depositories etc.

Financial services are the process by which funds are in mobilized from a large
number of savers, and make them available to all those who are in need of it particularly to
corporate customers, it is otherwise termed as financial intermediation, since the financial
organisation intermediate corporate customers. Having designed the financial instrument, the
issuer should ensure issue that these financial assets are reached the ultimate investor in order
to collect the requisite amount. When the borrower of funds approaches in the financial
market to raise the funds, more issue of securities should be passed on to take place. So a
proper channel within financial system should be ensured such transferred of financial
instrument. To serve this purpose financial service came into existence. These services are
generally offered by the banks, financial institution, brokers, underwriters and dealers
however it may vary from one market to another.

MEANING OF FINANCIAL SERVICES:

All types of financial activities can be termed as financial services. Generally, the
financial service refers to mobilizing the distribution to the constructive purpose. Thus
financial services are an intermediary activity involved in securing of the public and
facilitating them to be.

Definition of Financial Services:

“ Financial services are the economic services provided by the finance industry, which
encompasses a broad range of business that manage money, including credit unions, banks,
credit-card companies, insurance companies, accountancy companies, consumer-finance
companies, stock brokerages, investments funds, individual managers, and some government-
sponsored enterprises “

“As per section 65(10) of the Finance Act, 1994, “banking and financial services” means the
following services provide by a banking company of a financial institution including a non-
banking financial company”.

What is Finance?
Public Finance
Corporate Finance
Personal Finance

Corporate Finance:
By Adam Hayes: Updated August 2019.
“Corporate finance is the subfield of Finance that deals with how corporations address
funding sources, capital structuring, accounting, and investment decisions”.

By Charlene Rinehart:
“Corporate finance is often concerned with maximizing shareholder value through long-and
short-term financial planning and the implementation of various strategies. Corporate finance
activities range from capital investment to tax consideration.”

FINANACE AND SERVICES IN INDIA:

Merchant bankers are playing a vital role in the public issue. They work as sponsors
of the capital issue. They render major services to the issuing company. They involve in
determining the composition of capital structure of the issuing company. They are able to
guide the client company to give suggestions about different types of securities to be issued at
lowest cost. They involved in public issue right from the drafting of prospectus and
application forms, compliance with legal formalities, appointment of registers, underwriter
selection of brokers, up to the closing of issue. Therefore the important of the merchant
banking in the process of the capital issue have been increasing day to day.

Till early 1960s there was no merchant banking in the Indian Banking System. It was the
Grind lays bank which started merchant banking service as far as 1967. After grind lays bank,
other foreign bank like Citibank and Chartered Bank, started these services in India. Till
1970s the main services rendered were management of share issue and sub aspects of
financial consultancies. In 1970s there was a boom in the capital market with the introduction
of “ Foreign Exchange Regulation Act (FERA)”. This created as awareness in the investing
public about the capital market. This also encouraged a few commercial bank and financial
institution to set up merchant banking division. In addition private financial brokers also
started private merchant banking organisation. Today the merchant banking set up in the
country is broadly divided into following groups:

1. Foreign Bank:
Along with Grid lays Bank, Citibank, Charted Bank, and Hong Kong Bank are also
active in merchant banking

2. Indian Banking:
State bank of India took the lead among Indian Banks and is at present well established,
in the merchant banking field, The other banks that followed suit are Bank of India, Bank of
Baroda, Punjab National Bank, UCO Bank and Canara Bank which have established similar
division at their respective head offices and other important centre.

3. Private Merchant Banking:

Leading Private broke firms were already doing consultancy for portfolio investment. They
took advantage of the situation and started “Merchant Banking and Consultancy” Services in
a big way. Today, firms like JM Financial Consultancy, Champak Investments and financial
Consultancy, V. B. Desai Consultancy etc. are some of the leading private merchant bankers
in our country.

4. Financial Institution:
Industrial credit and investment corporation of India ( ICICI) has a well-established merchant
banking office. Recently Industrial Reconstruction though Corporation of India (IRCI) has
also started its merchant banking operations though its main concentration and attention is on
mergers, amalgamation and takeover.

CREDIT RATING:
The credit rating agencies are those companies which are doing the business of rating
of securities which are offered to public. The first credit rating services emerged in USA in
1909. It was first introduced by John Moody.

Accounting to moody, “ Credit rating is designed exclusively for the purpose of

grading bonds according to their investment quality”.
 Credit rating is the assessment of borrowers credit quality. Credit rating performed the
functions of credit risk evaluation reflecting the borrowers expected capability to repay the
debt as per terms of issue.

Credit rating is not a recommendation to the investors or buyers of a financial

product. It is not a method of evaluation, of the company. It is not a onetime evaluating of the
risk. It has to be done by specialisation, expert, reputed institution. It is not only confirmed to
the financial affairs of the concern. It reflects the issuers financial strength, the soundness of
operation, efficiency of top level management and overall performance of the organisation.

Types of Credit Rating:

1. Debentures Bond Rating.
2. Commercial Paper Rating.
3. Equity Rating.

Credit rating and information services of India:

CRISIL was established in January 1988. It was floated by ICICI, UTI, LIC, GIC,
Asian development bank & SEBI. It was provides corporate reports regularly on public sector
& private sector companies that contain information on their business and technical aspect. It
also undertakes industry studies on request covering topics, such as structure of industry,
basis of competition and demand & supply for estimates.

The CRISIL rating is necessary for the authorities and banks. It provides not only
rating but also renders service to corporate sector.

The CRISIL generally rates the following concern.

1. Evaluation of manufacturing companies.

2. Evaluation of financial companies.

Investment Information & Credit Rating Agency of India:

The ICRA was promoted by the industrial finance corporation of India. It came into
existence in 1991. It has its headquarters at Delhi. It was an independent company limited by
share with an authorised share capital of Rs. 10 core.

The ICRA is second rating agency in India. It is established as a competitor to

CRISIL.
The Objective of ICRA Are Follows:
i. To guide the investors in making well informed investment decision.
ii. To assist the issue company in raising funds from wider investors.
iii. It acts as a marketing tool.
iv. To create a healthy competitive environment in the capital of the market.

Credit Analysis & Research Limited:

The CARE is the third credit agency in India. These ratings are accepted by the SEBI,
RBI, and INDIAN GOVERNMETN. It is promoted by the IDBI and other institution.

The regulatory authorise have made rating a necessary grading for entering
into market. It is incorporated as a public ltd. Company under the Indian company, act. It has
commenced its operations in Oct 1993. The CARE is run by the board of directors.

The company is an autonomous body and enjoy full freedom in its operation
and the ratings are also accepted by the market it maintain its integrity, independence and
credibility. It offers a wide range of product and services in the field of credit information &
equity research. It has the benefit of close relation with the reputed credit rating agencies in
the world.

VENTURE CAPITAL:
Venture capital is a type of financial intermediary emerges in
USA. Its involved in financial, the new business and professional activities carrying higher
expectation to come up with the success. It is a source of long term finance for innovative
projects. It plays a vital role in providing the long term capital to a variety of enterprises.

The venture capital is the part of the primary market. It is an important source of fund
for technology based industries. It helps the commercial enterprises where conventional
financing agencies cannot reach. The business concern requires a sizable equity contribution
to the project cost where securities & techno rate cannot always provide.

The venture capital provide the equity to help the project to get out research
laboratory and into the market. Financial resources will be provided not as a loan but as an
investing in the venture. It is regarded as “Per-Public” financing.

ADVANTAGE:
It provides long term equity finance which provides a solid capital base of future growth.
The possibility of capital gain is very high. Venture capitalists are rewarded by business,
success and capital gain.

It offers policy inputs. The use of experience & contacts in another benefits.

DEPOSITORY:
Competition amongst the stock exchange, increase in the number of players and
changes in the trading system led to a tremendous increase in the number of players and
changes in the system increase in the volume activity. The traditional settlement and clearing
system have proved to be inadequate due to operational inefficiencies. Hence, there has
emerged a need to replace this traditional system with a new system called the “Depository
System”.

Depository in very simple terms means a place where something is deposited for
safekeeping. A depository it an organisation which holds securities of a shareholders in an
electronic from and facilities the transfer of ownership of securities on the settlement date.

According to section 2 (e) of the depository act 1996, Depository means a company
formed and registered under the companies act 1956 (2013) and which has been granted a
certificate of registration under section 12 (A) of securities and Exchange Board of India Act,
1992.

The depository system revolves around the concept of paperless of scrip less trading
are held in the form of electronic accounts, that is in dematerialized form. This system is
similar to the opening of an account in a bank wherein a bank will hold money on behalf of
the investor and the investor has open an account with bank to utilize its services.

Benefits of Depository System:

Immediate allotment transfer and registration of securities

No stamp duty on transfer and securities.

Elimination of risk associated with physical certificate.

Reduction in paperwork and transaction cost.

Decrease in settlement risk and frauds.

HIRE PURCHASE

Hire purchase financing is a popular way of financing mechanism of financing

especially in automobile industry, in the system of financing there are three parties.

A. The Manufacturer/ Dealer

B. The Hire.
C. The Hire and.

The manufactures through dealers sells assets to the hire who sell sit to the hire in
exchange for repayment to be made over a specified period of time. This explanation can be
shown through a see.

Sell Assets.

Dealer
Dealer Hire

A hire purchase agreement between the hirer and hire involves the following
conditions.

The owner of the asset ( hire ) gives the possession of the asset to the hirer with an
understanding that the hirer will play agreed instalments over a specified period of time.

The ownership of the assets will get transferred to the hirer on payments of the
instalments.

The hirer will have the option of terminating the agreement any time before the
transfer of ownership of the assets.

Hire purchase is an agreement under which the assets is let n hire and under which the
hirer has on option to purchase the assets in accordance with the terms of the agreements.
NBFC are the greatest proponent of this, given that they are allowed giving loans in true
sense of the word. Broadly speaking, this option, works similar to the loan option. NBFC
usually change an amount called the option money, on payment of which the assets passes to
the hirer.

LEASE FINANCE:

Leasing is a process by which a firm can obtain the use of a certain fixed assets for
which it must pay a series of contractual periodic, tax deductible payments.
 The lessee in the receiver of the services or the assets under the lease contract and the
lesser is the owner of the assets. The relationship between the tenant and the landlord is
called as a tendency, and can be for a fixed or an indefinite period of time (called the term of
the lease). The consideration for the lease is called rent.

Financial Lease : The financial lease has the following characteristics.

It provide for a basic term during which the lease is non-cancellable. The length of
basic lease period is determined primarily by the economics life of the assets and is usually
somewhat shorter than the expected life.

It provide for periodic rental payments during which are calculation this period are
calculation on the basis of the return of the original investments in the asset to the investor
and which provide him with a predetermined rate of return.

The cost of insurance, maintenance and other relate expenses are debited to account of
the issue.

The lessee customarily provides some means by which the company may continue to
use the assets after the expiration of the basic lease period. Alternatively following the lease
termination a market purchase price is negotiated.

TYPES OF FINANCE LEASE:

The finance lease in the agreements can be the further sub dividend into the following.

Leveraged Lease:
In this case the lesser which is the leasing company provides the equity capital while
the banks and financial institutes provide the loan fund in the form of term loans for the
purchase of leased assets. The lessee is beneficiary of the agreement.

1. Sale And Lease Back :

The company owing an asset sells it to a leasing company and gets it back on lease
from the leasing company. In the process the lease facilities of the freeing of funds for the
company to use for other purpose.
 2. Cross Border Lease :

These are international leases with the lesser supplying the equipment being placed in
one country and the lessee hailing from another country. The lease agreement incorporation
the term of the use of the equipment supplied by the lesser to the lessee.

3. Foreign To Foreign Lease :

There are three parties the manufacture or suppliers in one country and the lessee
who is the beneficial user in a third country

4. Cross Border Lease :

These are international leases with the lesser supplying the equipment being placed in
one country and the lessee hailing from another country. The lease agreement incorporation
the term of the use of the equipment supplied by the lesser to the lessee.

5. Foreign To Foreign Lease :

There are three parties the manufacture or suppliers in one country and the lessee
who is the beneficial user in a third country.

FACTORING:

Factoring basically means purchase of book debts of clients. It working capital funds
could be recycled with greater velocity through better management of credit, extended to
buyers and collection of their dues, industrial units can be improve their profitability
considerably.

In this factor which can help factoring services to emerge as a new financial service.
In order to be economically viable propositions, a factoring agency has to build up a suitable
infrastructure so as to ensure optimum efficiency in the working of credit and collection
departments so that the fixed costs are absorbed at low unit costs.

The word forfeiting is derived from the French word ‘forfeit’ which means surrender
of right. In the export financing context, forfeiting is an arrangement by which the exporter
surrenders export receivable to the forfeiting agency and receives the null value of the export
before realization.

Forfeiter is a source of finance which enables exports to get funds from the
institutions called forfeiter on transferring the right to recover the debts from the importer. It
is a technique deployed for financing goods on medium-term, deferred basis. The term “a
forfeit” is a French word which means “ to give something” or give up one right. In the case
of forfeiting, the exporter surrenders his right to receive payments in future immediate case
payments. The exporter gets the money from the forfeiter. The responsibility of recovering
the amount on the due date and also shouldering any risk rests with the forfeiter. The
responsibility of recovering the amount of the due date and also shouldering non resource
purchase by a financial institutions of receivable arising from export of goods and services.

DERIVATIVES:
Derivatives are financial contracts whose value derives from some underlying assets,
such as stocks, bonds, currencies of commodities. The instruments are now an integral of part
of modern financial system, but have been only rather recently introduced in domestic
market. They provide three key market functions; risk allocation, price discovery and what
termed transactional efficiency. Derivatives securities allow for mechanisms through which
investors, corporate and even governments can efficiently hedge. (read purchase insurance),
to manage financial risks. Also, the ability of derivatives market to furnish information about
“market-clearing” prices can boost market efficiency. Future and options exchanges do reveal
equilibrium prices can boost market efficiency demand and supply conditions in the offing,
and so are essential for informed decision making. Further, derivative contract offer greater
liquidity and lower transaction costs than underlying cash market. Interest rate and currency
swaps, for example, are widely used by corporate to lower costs of capital.

The term derivatives refers to an asset that has no independent value, but derives its
value from that of an underlying asset. For instance, American Depository Receipt (ADR) of
system of Infosys, which is traded on NASDAQ, does not have any value of their own. They
draw their price from the underlying shares traded in India. Similarly, the value of mutual
fund units depend on the portfolio of securities they are holding. Similarly, a stock index
nifty or the Sensex derives its value from the baskets of stocks that constitute the index.

DEPOSIT ACCOUNTS:
“Banking” as per the definition given in Section 5(b) of Banking Regulation Act 1949
means the accepting for the purpose of lending or investments of deposits of money from the
public, repayable on demand or otherwise and withdraw by cheque, draft or otherwise”.

Thus, one of the main functions of banking business is mobilization of deposit which
constitutes an important source of working fund for the bank. With a range of deposit account
to choose from, you can earn interest on your surplus funds and be confident that your money
is making a little bit of difference every day.

At the Co-Operative Bank, our business deposit accounts come with the assurance
that your money is always invested safely and ethically. Our Ethical Policy is based on
extensive research with our customers, and we only ever invest in organisation that embraces
our ecological and social values.

Types of Deposit:
The traditionally banks in India have four types of deposit accounts. Namely current
accounts, Saving Accounts, Recurring Deposit and, Fixed Deposit. However, in recent years,
due to ever increasing competition some banks have introduced new product, which combine
the features of above two or more types of deposit accounts. These are known by different
names in different banks, e.g. 2-in-1 deposit. Smart Deposit, Power Saving Deposit, and
Automatic Sweep Deposit etc. However, these have not been very popular among the public.

The following are the types of deposit:

1. Current Account.
2. Saving Account.
3. Fixed Deposit.
4. Recurring Deposit.

Current Account:
Current Account are basically meant for businessmen and are never used for the
purpose of investment the or savings. These deposits are the most liquid deposits and
there are no limits for number of transactions or the amount of transaction in a day. Most of
the current accounts are opened in the names of firms/company accounts. Cheque book
facility is provide and the account holder can deposit all types of the cheques and drafts in
their name or endorsed in their favour by third parties. No interest is paid by banks on these
accounts. On the other hand, a bank charges certain service charges, on such accounts.

Feature of current account:

A. The main objective of Current Account holders in opening these accounts
is to enable them (mostly businessman) to conduct business transaction
smoothly.
 B. There are no restriction on the number of times deposit in cash/cheque can
be made or the amount of such deposits.
C. Usually banks to not have any interest on such current accounts. However,
in recent times some banks have introduced special current accounts where
interest ( as per banks own guidelines) is paid
D. The current accounts do not have any fixed maturity as these are on
continuous basis accounts.

Saving Accounts:
These deposits accounts are one of the most popular deposits for individual accounts.
The saving ,bank accounts is a free account. It offers banking services to a customers with a
small minimum balance, unlimited number, of withdrawals and deposits in the account.
These accounts not only provide cheque facility but also have not of flexibility for deposit
and withdrawal of funds from the accounts. Most of the banks have been rule for the
maximum number of withdrawal in but hardly any bank enforces these, However, banks have
every right to enforce such rustication if it is felt that the account is being misused as a
current account.

Till 24/10/2011, the interest on saving account was regulated by RBI and it was fixed
at 4.00% on daily balance basis. However, weft 25th October, 2011, RBI has deregulated
Saving Fund account interest and now banks are free to decide the same within certain
conditions imposed by RBI under deductions of RBI, now banks are also required to open no
fill accounts (this term is used for accounts which do not have any minimum balance
requirements). Saving banks account is extended from tax.

Banks make provisions of interest on saving bank balances on the daily basis and actually
credit interest to individual saving account on a half years basis. Since saving account is a
running account it can be closed any time by the customer. Banks credit appropriate interest
to the saving account at the time of closure of the account.

The interest rate for saving account is 4.5%

Recurring Deposit Accounts:

These are popularly known as RD accounts and are special kind of Term Deposit and
are suitable for people who do not have lump sum amount of saving. But are ready to save a
small amount every month. Normally, such deposits earn interest on the amount already
deposited ( through monthly instalment) at the same rates as are applicable for Fixed Deposits
Term Deposits. These best if you wish to create a fund for your child educations or marriage
of your daughter or buy a car without loans or save for the future.

Under the types of deposits, the person has to usually deposit a fixed amount of
money every month (usually) a minimum of $. 100/-per month. Any default in payment
within the month attracts a small penalty. However, some Banks besides offering a fixed
instalment RD, have also introduced a flexible variable RD. under these flexible RD the
person is allowed to deposit even higher amount of instalment, with an upper limit fixed for
the same e.g. 10 times of the minimum amount agreed upon.

These account can be funded by giving Standing Instructions by which bank

withdraws a fixed amount on a fixed date of the month from the saving bank of the customers
( as per his mandate) and the same is credited to RD account.

Recurring Deposit account are normally allowed for maintain ranging from 6 months
to 120 months. A pass book is usually issued wherein the person can get the entire for all the
deposits made by him/her and interest earned. Banks also indicate the maturity value of the
RD assuming that the monthly instalments will be paid regularly on due dates. In case
instalment is delayed, the interest payable in the account will be reduced and some nominal
penalty charged for default in regular payments. Premature withdrawal of accumulated
amount permitted is usually allowed, ( however penalty may be imposed for early
withdrawal). These accounts can be opened in single or joint names. Nomination facility is
also available.

Fixed Deposit Accounts:

These are also popularly known as FD accounts. However, in some other countries
these are known as “Term Deposit” or even called “Bond”. Fixed deposit can be accepted for
15 days to 102 months and at various interest rates, while depositing money in a fixed.

The customers received a deposit receipt which is usually market NOT

NEGOTIABLE the deposit is repayable on demand and after maturity period.

The term “fixed” in Fixed Deposit (FD) denotes the period of maturity or tenor.
Therefore, the depositors are supposed to continue such Fixed Deposits for the length of time
for which the depositor decide to keep the money with the bank. However, in case of need,
the depositor can ask for closing or breaking the fixed deposit prematurely by paying a
penalty.
 The rate of interest for Fixed Deposits differs from bank to bank (unlike earlier when
the same were regulated by RBI. And all banks used to have the same interest rate structure.
The present trends indicate that private sector and foreign banks offer higher rate of interest.

The earlier trend that private sector and foreign banks offer higher rate of interest is
no more valid these days. However, now-a-days small banks are forced to offer higher rate of
interest to attract more deposits. Usually a bank FD is paid in lump sum on the date of at the
end of every quarter. If one desires to get interest paid every month, then the interest paid will
be at a marginal discount rate. In the changed computerized environment, now the interest
payable on Fixed Deposit can also be easily transferred on due dates to Saving Bank or
Current Account of the customers.

Interest rate of the fixed deposits is as follows.

Time Period Rate Of Interest Senior Citizens
Common Depositors
15 day to 180 days 5.50% 6%
180 day to 1 year 6.00% 6.50%
1 year to 15 month 7.25% 7.75%
15 month to above 6.50% 7%

LOANS:
Lending is one of the primary functions of co-operative bank, some of the method of
lending are.

Types of loans

1. Personal Loan.
2. Car Loan.
3. Commercial Vehicle Lon.
4. Housing Loan.
5. Loan against Securities.

Personal Loan:
Personal loan is a lump sum loan amount that you take either from a bank or building
society or another lender. Such loans help you to take care of your immediate requirements
without much of a hassle. In fact, personal loan is one of the quickest ways of borrowing
money. Also, no questions regarding the end of use the loan are asked. You can use the loan
amount for any purpose such as home renovation, marriage expenses, medical expenses,
holidays, consumers durables, higher education etc. while applying for the loan, the lender
usually conducts a credit worthiness check, before giving the loan. Personal loans are
repayable in equal monthly instalments (EMI) and the loan tenure.

Car Loan:
Process of getting a Car Loan

Step 1 : Check Your Credit

Your credit score will play a key role in the rate you will pay for your loan. While that
may sound obvious to someone who has applied for one of these loans before, if you are a
first-time car buyer, you may not realize HOW IMPORT YOUR CREDIT SCORE Jis when
it comes to getting a loan. A high credit score can help you get a low car loan rate, which in
turn saves you money on interest.

Step 2 : Pick Your Payment

Your job here is to figure out how much you can realistically afford to spend each
month on car payment without starting your budget. Once you know that amount, you can
plug it into a car loan calculator to find out the total you can afford to spend. Car loans
typically come in 3-4-5 and 6 year terms. The longer the term of the loan, the lower the
monthly payment. But a longer car loan also means you are likely to be “upside down” for a
longer period of time. To be upside down underwater on a loan means you own more than
the vehicle is worth.

Step 3: Get Pre-Approved

If you quality for a loan, you will be good for a certain period of time and up to a
certain amount of money.

Step 4: Choose Your Vehicle

Once you are pre-approved you can get serious about shopping for your vehicle. One
of the good things about being pre-approved is that you can focus your efforts on negotiating
the best deal for the car or truck you want to buy, rather than having to negotiate financing as
well.

Step 5: Finalize the Paperwork

 Once you are chosen your vehicle and negotiating the price, the auto dealer financing
department will coordinate with the lender to finalize the sale.

Step 6: Start Paying Your Car Loan

After the sale is finalize, you will get information about the payment schedule for your
loan

Basic Car Loan Requirements

If you want to buy a car, you may be wondering if you meet the basic car loan Requirement.

Proof of income

Proof of insurance

Proof of Identity

Proof of residence

Trade in documentation (if applicable)

Type of Vehicle Rate of Interest

Car Purchase 15%
Three Wheeler 15%
Four Wheeler 15%

CASH CREDIT:
Cash credit is a short term source of finance. Under the cash credit, the bank offers is
customers to take a loan up to certain limit. Cash credit is also known as bank overdraft.

Following are the features of cash credit:

1 This loan is given to meet the working capital requirements of a bank.

2 It is given against a collateral securities.

3 Interest is charged only on the amount of loan taken by the customer and not on the
amount of credit sanctioned.
The interest rate for cash credit is as follows

Types of Loan Rate of Interest

Cash Credit ( below $ 2500000) 15%
Cash Credit (Above $ 2500000) 15%

LOAN AGAINST SECURITIES

As the name suggests this is the loan given against gold. Many nationalized banks,
private banks and others financial banks offer this loan at attractive rates. Many go for this
loan for short period to meet the requirement of their children education, marriage and other
financial problems in the family. And others think that instead of keeping the gold idle at
home or locker. Loan against gold is the best options.

Types of Loan Rate of Interest

Loan Against Gold 12%
Loan Against Home Appliances 12%
 CHAPTER III
PROFLE OF THE BANK
INTRODUCTION:
The Mansing Co-Operative Bank Limited Dudhondi, Branch Palus was established in the
year 1997 by considering good location in the keeping with the present day and expansion
program with the objective of consolidating its strengths by achieving recognition for its
development as well.

The bank has core banking system installed at all the five branches. The bank is also
starting the Rupay Debit card facility to its customers.

The idea of establishing a co-operative bank with the objective of meeting the need of
the low and middle income segment of the society engaged in agriculture trade and
commerce was conceived, motivated by the driving force of Shri J K (Bapu) JADHAV.

By considering response of the people and people for accessibility to their customers
they expanded and expanding many more branches. The Mansing Co-Operative bank due to
enthusiasm among the people got good responses regarding banking services. The speciality
of this society is that there are different facilities reasonable rates of interest, services, interest
for adult people and prestigious person under the guidance of experts. This Co-Operative
bank is by the people if the people and for the people.

Mansing Co-Operative banks has 5 branches. The Mansing Co-Operative is

continuously fulfilling all needs and wants of their customers regarding services they period.
The main target group for assistance is poor and middle class people. The finance us
extended for house building, trading, business etc. they have today deposits more than 160
cores. They have 6379 members. They are constantly graded “A” by co-operative, they are
5.60 non performing assets. The bank has been quite proactive in implementing
computerization; also it has always accepted the state of the art technology in banking field.
They always strive to get the latest technology innovation in day to day business.

PROFILE:
Name of the Bank: Mansing Co-Operative Bank Limited Dudhondi

Address Of Bank: Main Road Palus Tasgaon Road Palus

Founder of Bank: Shri J K (BAPU) JADHAV

Establishment: 1st May 1997

RBI License Date: 19th OCT 2000

RBI License No: 1616

Working Area: DUDHONDI PALUS SANGLI, KARAD, VITA

Phone No; 02346-229221,229055

Working Hour:
In the Mansing Co-Operative bank limited Dudhondi, working hours in from 10.00 AM to
06.00 PM.

Members:
There are 6379 members of The Mansing Co-Operative Bank ltd. Dudhondi

Employees:
There are one branch Manager, one passing officer, two clerks, one cashier, and two peons.

Board of Directors:
Presently, there are 15 Director on the Board of the bank. Each of the directors are
placed below.

1 SHRI. SUDHIR JANARDAN JADGAV ( PRESIDENT)

2 SHRI. SHITAL BHAUSO SAVALWADE ( VICE PRESIDENT)
3 SHRI. SHARAD SADASHIV SHINDE
4 SHRI. HANMANT SHAMRAO KARANDE
5 SHRI. SHASHIKANT VISHWANATH DHANWADE
6 SHRI. BALASAHEB MAHADEO KADAM
7 SHRI. UMESH BABASO LAD
8 SHRI. AJIT AAPPASO SURYAWANSHI
9 SHRI. DAULATRAO DATTATRAY LOKHANDE
10 SHRI. SUBHASH TUKARAM SHITOLE
11 SHRI. SAROJINI KUBER PATIL
12 SHRI. VAISHALI DIPAK MOHITE
13 SHRI. RAMESH NARAYAN RAJMANE
14 SHRI. SHIVLAL DHANAJIRAO WAGH
 15 SHRI. JANARDAN KRUSHNA JADHAV

General Manager and Manager of Bank :

SHRI. SAMBHAJI KRUSHNA JADHAV ( GENERAL MANAGER)

SHRI. HANMANT V MAHADIK (MANAGER)

Features:
1 Bank has obtained “A” audit
2 Transparency
3 Core Banking
4 Facilities of NEFT/RTGS
5 ATM Services
6 SMS Banking
7 Connectivity between branches.

Branches of the Bank:

1 Dudhondi.
2 Palus.
3 Sangli.
4 Vita.
5 Karad.

Future Planning:

Every bank is having some future plans. Similarly The Mansing Co-Operative Bank is
also having some future plans. They want to concentrate on the development of existing
branches as well as expand their business their business opening of other new branches new
branches in other tails.
FINANCIAL POSITIONS:

Profit & Loss A/C for the year ended 31/03/2021

PARTICULARS AMT PARTICULARS AMT

Interest paid on deposit 8445103.00 Interest received loan 99,88873.78
Interest paid to branches 7212194.00 Interest received br. 11,073328.00
Staff salary 1534468.00 Commission broker 3969.00
Staff welfare fund 216.00 Process Fee 98,800.00
Insurance on deposit 127830.00 Service Charges 59,490.00
Depreciation 516281.00 Abnormal balance 7005.00
Repairs 7930.00

Light bill 31495.00

A.M.C. charges 77684.00

Postage & Telegram 7720.14

Petrol Expenses 3170.00

Computer Maintenance 4280.00

Printing Stationery 15409.00

Cleaning Charges 11169.00

Diesel Expenses 59471.00

Miscellaneous Expenses 19166.00

Building Tax 2708.00

Bank Contribution 174647.00

Total 18401433.72 Total 21231465.78

Profit for the year 2830032.06
Grand Total 21231465.78 Grand Total 21231465.78
Balance sheet for the year 31/03/2020

LIABITIES AMT ASSETS AMT

Share Capital 10,000,0000 Cash in hand 2,06,29,740
Subscribed and paid up 3,19,00,575 Balance in other banks 14,08,99937
capital
Reserve fund 12,4119371 Bank balance 8,82,7570.47
Deposit 191,9679218 Balance in other bank
Bills payable 6931 Investment 80,70,01,908
Other Liabilities 30,74,9143 Loans 111,60,11232
Interest position 40,99,847 Bills receivable 6,931
Interest payable 6,04,15,102 Buildings 28,80,868
Liability 31,57,078 Dead stock 77,58,084
Profit on last year 1,457.89 Equipment 5,25,246.87
Profit on current year 2,14,60542 Bills sent for collection 3,84,29,370
Assets 31,57,078
Branch adjustment 11,300

TOTAL 24,84,63195.71 TOTAL 24,84,63195.71

 CHAPTER IV
ANALYSIS AND INTERPRITATION OF DATA
ANALYSIS AND INTERPRETATION OF DATA:

DATA ANALYSIS
Analysis is the process of placing the data in an ordered from, combining them with
the existing information and extracting the meaning from them. In order words analysis is an
answer to the questions what message to covered by each group of the data which are
otherwise raw facts are unable to give meaning full information. A raw data become
information only when they are analysed and put in a meaning form.

INTERPRETATION

Interpretation is a process of relating various bits of information to existing

information. Interpretation attempts to answer well, what relation existing between the
findings to research objectives and hypothesis framed for the study in the beginning.
Table 1.1
Table showing age group of respondents

Sr. no. Age Group No. of Respondents Percentage

1 Below 30 17 17.35
2 31 to 40 31 31.63
3 41 to 50 18 18.37
4 51 to 60 21 21.43
5 Above 60 11 11.22
Total 98 100

Chart 1.1

Age Group
Percentage

31.63%

21.43%
17.35% 18.37%

11.22%

Below 30 31 to 40 41 to 50 51 to 60 Above 60

INTERPRETATION:
From the above the table shows that 31.63 percentage of the customers are between 31 to 40
and 21.43 percentage of the respondents are between the ages of 51 to 60, 18.73 percentage
of the respondents are between the age of 41 to 50 and 17.35 percentage of the respondents
are between the age of below 30. Very less 11.22 percentage of the respondents are the
respondents are the age of above 60. More respondents are between the age of 31 to 40.
Table 1.2

The table showing classification and occupation of respondent.

Sr. No. Occupation No. of Respondents Percentage

1 Businessman 19 19.39
2 Service 26 26.53
3 Farmer 31 31.63
4 Student 9 9.18
5 Other 13 13.27
Total 98 100

Chart 1.2

Occupation

Others

Advertisements

Relatives

Friends

0.00% 10.00% 20.00% 30.00% 40.00% 50.00%

Percentage

INTERPRETATION
The table above show that 31.63 percentage respondents are farmer, 26.53 percentages of the
respondents are servicemen, 19.39 percentages of the respondents are businessmen, 9.18
percentage of the respondents are students and 13.27 percentage of the respondents consist
are other.

The Mansing Co-Operative Bank limited Dudhondi. Having maximum response from
farmers because they get best services in this society.
Table 1.3

Table showing customer’s awareness

Sr. No Customer Awareness No. of Respondents Percentage

1 Friends 30 30.61
2 Relative 46 46.94
3 Advertisements 4 04.08
4 Others 18 18.37
5 Total 98 100

Chart 1.3

Customer Awareness

Advertisements
04.08%
Relatives
46.94%

Other
18.37% Others
18.37%

Friends
30.61%

INTERPRETATION
From the above table it could be inferred that 46.94 percentages of the consumers are referred
by the relative and 30.61 percentages by friends for the services offered by bank. 18.37
percentage costumers come to know about services from others. Only 04.08 percentages of
customers are come by advertisement.

Most of the customers told that they are referred by their relatives and friends and very few
customers are aware about bank by other. Very less in count generated by advertisements.
Table 1.4
Table showing relationship between The Mansing Co-Operative Bank, Limited, Dudhondi
Branch Palus

Sr. No Bank Account Operations No. of Respondent Percentage

1 Below 1 Year 16 16.33
2 1-5 Year 54 55.10
3 5-10 Year 17 17.35
4 Above 10 Year 11 11.22
Total 98 100

Chart 1.4

Bank Account Operation

Percentage

55.10%

16.33% 17.35%
11.22%

Below 1 Year 1-5 Year 5-10 Year Above 10 Year

INTERPRETATION

From the above table it could be inferred that 55.10 percentages of the customers are having
relationship with the bank for about 1-5 year. Only 11.22 percentages of customers are
having more than 10 years of relationship with The Mansing Co- Operative Bank Limited,
Dudhondi. Most of the respondents are satisfied with the service offered by The Mansing Co-
Operative Bank Limited Dudhondi. Presently the bank has more customers who have the
account with them for more than a year and less than 5 years.
Table 1.5

The showing customers using different services in The Mansing Co-Operative Bank Limited
Dudhondi

Sr. No Service Type No. of Respondents Percentage

1 Current Account 6 6.12
2 Saving Account 29 29.59
3 Fixed Account 36 36.73
4 Loan Account 27 27.56
Total 98 100

Chart 1.5

Service Type
40
35
30
Percentage

25
20
15
10
5
0
Current Account Saving Account Fixed Account Loan Account
1 2 3 4

INTERPRETATION

From the above table it could be inferred that 36.73 percentage of the customers are choosing
fixed deposit, 29.59 percentage of the customers are choosing saving account, 27.56
percentage of the customers are taking loan and very few of the about 6.12 percentage prefer
current account.

Most of the respondents are preferred fixed deposit account. But very few respondents are
preferring current account. Presently the bank offer varieties of account services to customer.
Table 1.6

Table showing respondents having influenced by special facility of society

Sr. No. Special Facility No. of Respondents Percentage

1 High Safety 41 41.84
2 Interest Rate 22 22.45
3 Quality service 29 29.59
4 SMS Banking 6 6.12
Total 98 100

Chart 1.6

Special Facility

45.00%
40.00%
35.00%
30.00%
25.00%
20.00% Percentage
15.00%
10.00%
5.00%
0.00%
High Safety Interest Quality SMS
Rate Service Banking

INTERPRETATION

From the above table shows that 41.84 percentage customers influenced from high safety,
22.45 percentage customers from interest rates, 29.59 percentages of the customers
influenced from quality of service provide by bank and 06.12 percentages influenced from
SMS banking.

Most of the customer’s influenced by safety and very few customers are influenced by SMS
banking. As The Mansing Co-Operative Bank Limited, Dudhondi Having high related to
other banks hence maximum respondents influenced by safety provided by Mansing Co-
Operative Bank.
Table 1.7

Table showing mostly preferred deposit kept in bank.

Sr. No Mostly Preferred Deposit No. of Respondents Percentage

1 Fixed Deposit 42 42.86
2 Saving Account 37 37.76
3 Current Account 7 07.14
4 Others 12 12.24
Total 98 100

Chart 1.7

Mostly Prefered Deposit

Percentage

Others 12.24%

Current Account 7.14%

Saving Account 37.76%

Fixed Deposit 42.86%

INTERPRETATION

From the above table it could be inferred that 42.86 percentages of the customers are
choosing fixed deposit, 37.76 percentages of the customers are choosing saving account,
12.24 percentage of the customers are choosing other services of deposit and very few of
about 07.14 percentage prefer current account.

Most of the respondent are preferred fixed deposit. But very few respondents are preferring
current account. Presently the bank offers varieties of account services to the customers.
Table 1.8

Table showing mostly preferred loan offered by The Mansing Co-Operative Bank.

Sr. No Mostly Preferred Loan No. of Respondents Percentage

1 Personal Loan 27 27.47
2 Gold Loan 57 58.08
3 Vehicle Loan 10 10.12
4 None 4 04.08
Total 98 100

Chart 1.8

Mostly Prefered Loan

personal Loan Gold Loan Vehicle Loan None

4.8%

10.12% 27.47%

58.08%

INTERPRETATION

From the above table it could it inferred that 58.08 percentages of the consumers are choosing
gold loan, 27.47 percentages of the consumers are choosing personal loan.

Most of the respondents prefer gold loan personal loan from this bank. Only few of the
customers prefer vehicle loan and other loan in The Mansing Co-Operative Bank Limited.
Table 1.9

The showing opinion about loan procedure

Sr. No Loan Procedure No of Respondents Percentage

1 Complicated 18 18.37
2 Lengthy 33 33.67
3 Easy 47 47.96
Total 98 100

Chart 1.9

Loan Procedure
Percentage

47.96%

33.67%

18.37%

Complicated Lenghty Easy

INTERPRETATION

From above table it is clear that 18.37 percentages of the respondents feel the procedure of
loan is complicated, 33.67 percentages of the respondents feel like lengthy and 47.96
percentage say the loan procedure of this bank is easy.

Most of the customers clear that the procedure of loan is easy as compared to others as the
Mansing Co-Operative Bank take less time for loan. But few customers feel that it is lengthy
and complicated.
Table 1.10

Table showing opinion about the charges lived by bank.

Sr. No Charges lived by Bank No. of Respondents Percentage

1 High 25 25.51
2 Medium 63 64.29
3 Low 10 10.20
Total 98 100

Chart 1.10

Charges Leived By Bank

Low

Medium Percentage

High

0.00% 20.00% 40.00% 60.00% 80.00%

INTERPRETATION

From the above table it could be inferred that 64.29 percentages of the consumers feel that
the charges are medium, 25.51 percentage customers feel that it is high comparatively from
other bank. Only 10.20 percentages of customers are satisfied in charges lived The Mansing
Co-Operative Bank Limited Dudhondi.

Most of the respondents are not satisfied the charges lived by The Mansing Co-Operative
Bank. Customers are expecting the charges to be reduced to get more benefit from the bank.
Table 1.11

Table showing rating of products & services of Mansing Co-Operative Bank from others

Sr. No. Product Rating No. of Customers Percentage

1 Excellent 16 16.33
2 Good 61 62.24
3 Better 19 19.39
4 Poor 2 02.04
Total 98 100

Chart 1.11

Produt Rating
70.00%

60.00%

50.00%

40.00%

30.00% Percentage

20.00%

10.00%

0.00%
Excellent Good Better Poor

INTERPRETATION

From the above table it could be inferred that 62.24 percentage of the customers rate Mansing
Co-Operative bank products as good, 16.33 percentage of the customers rate bank products as
excellent. Only 02.04 percentages of the people rate bank products as poor.

Most of the respondents are rating the products as good. Moderate people are rating as
excellent. Only few people in the customers are rating the Mansing Co-Operative Bank as
poor.
Table 1.12

Table showing that time taken by banks for cash withdrawal and deposit.

Sr. No. Time Taken By Bank No. Of Customers Percentage

1 Within 10 Minute 8 08.16
2 Within 15 Minute 53 54.08
3 15 Minute On words 37 37.76
Total 98 100

Chart 1.12

Time Taken By Bank

Percentage

15 Minute On Word 37.76%

Within 15 Minute 54.08%

Within 10 Minute 8.16%

INTERPRETATION

In above table it is seen that 08.16 percentage of the respondents say bank’s transaction
require 10 minute, 54.08 percentage say bank’s transaction require 15 minutes and 37.76
percentage of the respondents tell that the bank transaction require more than 15 minutes.

Most of the respondents tell that the bank transaction require 15 minute for the completion.
Very few respondents tell the transaction require only 10 minute.
Table 1.13

Table showing relationship between bank and customers

Sr. Relationship between Bank No. of

No & Customers. Respondents. Percentage
1 Good 13 13.27
2 Medium 57 58.16
3 Better 19 19.39
4 Poor 9 09.18
Total 98 100

Chart 1.13

Relationship Between Bank and Customer

.09.18% 13.27%
19.39%
Good
Medium
Better
58.16%
Poor

INTERPRETATION

From the above table it could be inferred that 58.16 percentages of the customers are have
medium relationship with this bank. Only 19.39 percentage of the customers felt that the
relationship between bank and customer is better.

Most of the respondents are having a medium relationship between the bank and customers.
But few customers are feeling it is better and some feel it is poor in relationship.
Table 1.14
Table showing the important factor in banking relationship

Sr. No Quality No. of Respondents Percentage

Image & Reputation of the
1 Bank 27 27.55
2 Excellent Customer Service 31 31.63
3 Financial Stability 40 40.82
Total 98 100

Chart 1.14

Quality

50.00%

40.00%
Percentage

30.00%

20.00%

10.00%

0.00%
Image and Excellent Financial
Reputation of Customer Stability
The Bank Service

INTERPRETATION

From the table it could be inferred that 40.82 percentage of the consumers felt that financial
stability of bank is better. 31.63 percentage of respondents felt that the excellent customers
service is the better quality of the bank and 27.55 percentage of the customers told that image
and reputation are better than the financial stability and excellent customers service.

Most of the customers said financial facilities better than the excellent customer service of
society and other.
Table 1.15

Table showing the factor on which the development of society depends.

Sr. No Factors No. Of Respondents Percentage

1 Good Public Relation 27 27.55
2 High Quality of Service 38 38.78
3 Extra Facility 10 10.20
4 Banking Charges 23 23.47
Total 98 100

Chart 1.15

Factors

40.00%
35.00%
30.00%
25.00%
Percentage

20.00%
15.00%
10.00%
5.00%
0.00%
Good Public High Quality Extra Facility Banking
Relation Of Service Charges

INTERPRETATION

From the above table it is seen that 38.78 percentage of the respondents felt that the
development of bank depend upon the quality of services and 27.55 percentage of the
respondents felt it depend on good public relation,23.47 percentage of the respondents told
that development depend on banking charges.

Most of the respondents said that the development of society depends upon the quality of
services and good public relation. Very few respondents told that the development society
depends on extra facility and banking charge
Table 1.16

Table showing quality factors attracted to word employee or front line staff.

Sr. No Qualities No. of Respondents Percentage

1 Professionally Sound 37 37.76
2 Personally Committed 34 34.69
3 Value Based 27 27.55
4 Looking Smart 0 0
Total 98 100

Chart 1.16

Qualities
Percentage

Looking smart 0%

Value Based 27.55%

Personally Committed 34.69%

Professionally Sound 37.76%

INTERPRETATION

From the above table it could be inferred that 37.76 percentage of the respondents felt that the
employees are professionally sound and 34.69 percentage of the respondents felt personally
committed employees. Only 27.55 percentage of the respondents said that there are value
based employees.

Most of the respondents clear that respondents attached towards employee because of
professionally sound and personally committed employees. Few people clears that they
attached towards employees because of value based.
Table 1.17

The showing opinion regarding bank staff

Sr. No Opinion About Bank Staff No. of Respondents Percentage

1 Helpful 98 100
2 Not Helpful 0 0
Total 98 100

Chart 1.17

Opinion About bank Staff

120%

100%

80%

60%
Percentage
40%

20%

0%
Helpful Not Helpful

INTERPRETATION

From the above table it could be inferred that 100 percentages of the customers are satisfied
with the staff of their bank. No any customers are said the bank staff is not helpful.

Maximum respondents said that the bank staff is helpful. The staff is caring, gives guidance
and helps to the customers.
Table 1.18

The showing is manager available for any clarifications.

Sr. No Manager Discussion No. of Respondent Percentage

1 Yes 96 97.96
2 No 2 02.04
Total 98 100

Chart 1.18

No Manager Disscussion
2.04%

Yes
97..96%

INTERPRETATION

From the above it could be inferred that 97.96 percentages of the customers are satisfied since
the manager is available for any clarification. Only 02.04 percentages of the customers say it
is not followed in The Mansing Co-Operative Bank Limited.

Most of the respondents are satisfied with the clarification facility with manager. But some
customers feel not so.
Table 1.19

Table showing customer satisfaction about bank services

Sr. No Opinion No. of Respondents Percentage

1 Yes 92 93.88
2 No 6 06.12
Total 98 100

Chart 1.19

Opinion

45.00%
40.00%
35.00%
30.00%
25.00% Percentage
20.00%
15.00%
10.00%
5.00%
0.00%
E-Mail Phone Call

INTERPRETATION

From the above table shows that maximum that is 93.88% of the customers are satisfied with
services provided by The Mansing Co-Operative Bank Limited Dudhondi. But 06.12% of the
customers are not satisfied with the services

Most of the customers are satisfied with the services provided by the bank because they get
fast and better services. Very few of the customers are not satisfied with the services provided
by Mansing Co-Operative Bank.
Table 1.20

The showing most performed mode of interaction with bank in the future.

Sr. No Mode of Interaction No. Of Respondents Percentage

1 E-mail 9 09.08
2 Phone Calls 44 44.90
3 Online Banking 34 34.70
4 Branch 11 11.22
Total 98 100

Chart 1.20

Mode Of Interaction
50.00%
45.00%
40.00%
35.00%
30.00%
25.00%
20.00% Percentage
15.00%
10.00%
5.00%
0.00%
E-Mail Phone Call Online Branch
Banking

INTERPRETATION

From the above table shows that 44.90 percentage of the respondents will prefer phone calls
for interaction, 34.70 of the respondents will prefer online banking, very few of the
respondents are 9.18 percentage of the respondents will prefer E-mail and 11.22 percentage
of the respondents will prefer branch. They are satisfied with directly interaction through the
branch because they are less qualified for online banking and E-mails.
Table 1.21

Table showing reason for telephone contact number with the bank

Sr. No Reasons No. of Respondents Percentage

1 Account Information/Balance 37 37.76
2 Complaint 9 09.18
3 Confirmation of fund transfer 31 31.63
4 Loan Inquiry 21 21.43
Total 98 100

Chart 1.21

Reason

Loan Enquiry 21.43%

Confirmation Of Fund Transfer 31.63%

Complaint 9.18%

Account Information Balance 37.76%

INTERPRETATION

From the above table shows that 37.76 percentage of the respondents telephone contact
number with branch is for account information or to check the balance, 31.63 percentage of
the respondents are in contact with telephone number is for confirmation of fund transfer,
21.43 percentage of the respondents telephone contact number with branch is enquiry of loan
and very few percentage means 09.18 percentage of the respondents uses telephone contact
number with branch for the complaints.
Table 1.22
Table showing customer recommendation about bank to others
Sr. No Customer Recommendation No. of Respondents Percentage
1 Yes 86 87.76
2 No 12 12.24
Total 98 100

Chart 1.22

Customer Reccomandation

No
12.24%

Yes
87.76%

INTERPRETATION

From the above table shows that 87.76% of the respondents like to recommend other about
the Mansing Co-Operative Bank Limited, Dudhondi because of good public relation, fast and
qualitative service.

Most of the customers said that they would like to recommend others about The Mansing Co-
Operative Bank Limited Dudhondi.
 CHAPTER V

FINDINGS, SUGGESTIONS AND CONCLUSION

INTRODUCTION:

The data from Mansing Co-Operative Bank is collected on the basis of various
categories like age group and of farmers, respondents who preferred fixed deposit in deposit
service etc. The data is compiled and findings of the data we have proposed. From the
findings of the data we have proposed some suggestions and recommendations for Mansing
Co-Operative Bank.

FINDINGS OF THE STUDY:

1. 31.63% of the respondents are between the ages of 31 to 40.

2. 31.63% of the respondents are farmer.
3. 46.94% of the respondents are opinion that the publicity of The Mansing Co-
Operative Bank Limited Dudhondi, to people is done through their Relatives.
4. 55.10% of the respondents have relationship with the Mansing Co-Operative Bank for
about 1-5 year
5. 36.73% of the respondents are opinion that the customers are choosing Fixed Deposit
service in The Mansing Co-Operative Bank.
6. 41.84% of the respondents influenced from high safety of the Mansing Co-Operative
Bank.
7. 42.86% of the respondents mostly preferred fixed deposit in deposit service.
8. 54.08% of the respondents are opinion that the customers prefer Gold Loan from
bank.
9. 47.96% of the respondents feel the procedure of loan of this bank is easy.
10. 64.29% of the respondents are sure that the levied charges by Mansing Co-Operative
Bank.
11. 62.24% of the respondents rated those Mansing bank product goods.
12. 54.08% of the respondents are opinion that the bank’s transaction require 15 minute.
13. 58.16% of the customers are having moderate relationship with this bank.
14. 40.82% of the consumers felt that financial stability of bank is better which the
important factor in banking relationship is.
15. 38.78% of the respondents felt that the development of bank depends upon the quality
of services.
16. 37.76% of the respondents’ opinion that the professionally sound quality factor
attracted to words employee or front line staff.
17. 100% of the respondents are opinion that the staff of the bank is helpful.
18. 97.96% of the customers are satisfied since the manager is available for any
clarification.
19. 93.88% of the customers are satisfied with the services provided by the Mansing Co-
Operative bank.
20. 44.90% of the respondents will prefer phone calls for interaction in future.
21. 37.76% of the respondents’ telephone contact number with branch is for account
information or to check.

SUGGESTIONS AND RECOMMENDATIONS

1. The bank should provide online or internet Banking service.

2. The bank should provide Rupay debit card service to customers.
3. Still there are some respondents told that loan procedure as complicated. Hence,
society can follow this problem and make it easy to one and all.
4. With regard to banking products and services, customers respond at different
rates, depending on the consumer’s characteristics. Hence Mansing Co-Operative
Bank should try to bring their new product and services to the attention of
potential early adopters.
5. Due to the intense competitions in the financial market, Mansing Bank should
adopt better strategies to attract more customers.
6. Mansing Co-Operative Bank should adopt effective promotional strategies to
increase the awareness level among the customers.
7. Bank should ask for their consumer feedback to know whether the customers are
really satisfied or dissatisfied with the service and product of the bank. If they are
dissatisfied, then the reason for dissatisfied should found out and be correct in
future.
8. The bank should try to increase the Brand image through performance and
services the, only the customers will be satisfied.
 CONCLUSION:

The project entitled THE STUDY ON FINANCIAL SERVICE AND CUSTOMER

SATISFACTION has helped me in studying satisfaction about services and products offered
to customers.

I am sure the bank will find my findings relevant and I sincerely hope it uses my
suggestions enlisted, which I hope will take them miles ahead of competition.

In short, I would like to say that the very act of the concerned management at the
Mansing Co-Operative Bank in giving me the job of critically examining consumer
satisfaction to words financial product and services of the company is a step in their continual
mission of making all round improvement as a means of progress.

I am sure the bank has a very bright future to look forward to and will be a trailblazer
in its own right.
ANNEXURE
QUESTIONNAIRE:

Personal Information

1. Name ………………………………………………………………
2. Address ……………………………………………………………
3. Contact No. ……………………………………………………….
4. Age Group …………………………………………………………
5. Gender ……………………………………………………………...
6. Occupation ………………………………………………………….

Q. 1. Do you know The Mansing Co-Operative Bank Limited Dudhondi.?

a) Yes

b) No

Q. 2. How do you come to know about Mansing Co-Operative Bank Limited Dudhondi.?

a) Friends

b) Relatives

c) Advertisements

d) Others

Q. 3. Dou you have taken any service from banks?

a) Yes

b) No

Q. 4. Since how many years you are the customers of this bank?

a) Below 1 Year

b) 1-5 Years

c) 5-10 Years

d) Above 10 Years
Q. 5. Which kind of account do you have maintain in this bank?

a) Current A/C

b) Savings A/C

c) FD A/C

d) Loan A/C

Q. 6. Which special facility influenced you to open account in this bank?

a) High Safety

b) Interest Rate

c) Quality Service

d) SMS Banking

Q. 7. Which type of deposit you have kept in this bank?

a) Fixed Deposit

b) Saving Deposit

c) Current Deposit

d) Others

Q. 8. Which of the following type of loan you have taken from bank?

a) Home Loan

b) Business Loan

c) Vehicle Loan

d) Gold Loan

Q. 9. What do you think about bank’s loan procedure?

a) Complicated

b) Lengthy
 c) Very Easy

Q. 10. Give your opinion about the charges levied by bank for service provided?

a) High

b) Moderate

c) Low

Q. 11. Do they charge unnecessarily for not maintaining minimum balance in your account?

a) Yes

b) No

Q. 12. How do you rate the product and services offered by bank than others?

a) Excellent

b) Good

c) Better

d) Poor

Q. 13. Generally, how much time takes for cash withdrawal and deposit?

a) Within 10 Minute

b) Within 15 Minute

c) 15 Minute On words

Q. 14. Which is the most important factor in your banking relationship?

a) Image & Reputation of Bank

b) Excellence Customer Service

c) Financial Stability

Q. 15. According to you on which factor the development of society is depend?

a) Good Public Relationship

b) High Quality Services

 c) Extra Facility

Q. 16. Which quality factor has attracted you to words employee or front line staff?

a) Professionally Sound

b) Personally Committed

c) Value Based

d) Looking Smart

Q. 17. What is your opinion regarding bank staff?

a) Helpful

b) Not Helpful

Q. 18. Can we have the discussion with the bank manager is case of any complaint of
clarifications?

a) Yes

b) NO

Q. 19. Does the Mansing Co-Operative Bank Limited Dudhondi, provided better facilities
than others banks?

a) Yes

b) No

Q. 20. Does the bank have core banking facility for the customers?

a) Yes

b) No

Q. 21. Does the Bank have locker facility for the customers?

a) Yes

b) No

Q. 22. Are you satisfied with banking hours?

a) Yes
 b) No

Q. 23. Are you satisfied with banking services?

a) Yes

b) No

Q. 24. What will be your most preferred mode of interactions with your bank in the future?

a) E-Mails

b) Phone Calls

c) Online Banking

d) Branch

Q. 25. How is the relationship between the customers and the bankers?

a) Good

b) Moderate

c) Better

d) Poor

Q. 26. What was the reason for your most recent telephone contact number with your branch?

a) Account Information Balance

b) Complaint

c) Confirmation of Fund Transfer

d) Loan Enquiry

Q. 27. Would you like to recommend others about The Mansing Co-Operative Bank Limited
Dudhondi?

a) Yes

b) No

Q. 28. If yes, then why?

a) Interest Rate c) Others

 b) Service Given

Q. 29. Do you know as national electronic fund transfer? (NEFT)

a) Yes

b) No

Q. 30. Do you know as real time gross settlement? (RTGS)

a) Yes

b) No

Q. 31. Did you face the problem while opting for loan?

a) Yes

b) No

Q.32. How was the behaviour of employee?

a) Best

b) Good

c) Average

d) Bad

Q. 33. Are you the satisfied with the banking deposit rate?

a) Yes

b) No

Q. 34. Would you recommend your bank to others?

a) Yes

b) No

Q. 35. Did you own a home before taking home loan?

a) Yes

b) No
Q. 36. From which bank did you take the loan?

a) State bank of India

b) Bank of India

c) Bank of Maharashtra

d) Co-Operative Bank

e) HDFC Bank

f) ICICI Bank

Q. 37. Which bank sector do you think very secure?

a) Public Sector Bank

b) Private Sector Bank

c) Co-Operative Bank

d) Public, Private and Co-Operative

Q. 38. In which bank do you have your account?

a) Public Bank

b) Private Bank

c) Co-Operative Bank

Q. 39. Which of the following facilities offered by the bank are most important?

a) ATM

b) Deposit

c) Locker Services

d) Internet Banking

Q. 40. At the time of your investment did you consider inflation rate?

a) Yes
 b) No

Q. 41. What percentage of your own income in invests of the Mansing Bank?

a) Less than 5%

b) 5% - 15%

c) 15% - 25%

d) More than 25%

Q. 42. Duration you prefer for investment for the Mansing Bank?

a) Short Term

b) Medium Term

c) Long Term

d) All of the above

Q. 43. Any suggestion in improve the banking services?

…………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………