Professional Documents
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PURPOSE
To establish a risk assessment process for continually improve the effectiveness of the Quality Management
System.
SCOPE
This procedure applies to the whole Quality Management System processes within the organization.
RESPONSIBILITIES
Top management and the Head of Department are responsible to implement this procedure.
PROCEDURES
The Management shall continually seeking improvement on the effectiveness of the quality management system
through the use of Risk Assessment for the key processes within the QMS, in order to prevent potential non-
conformities
2. Risk Matrix
5 = May cause
customer complaint /
5 10 15 20 25
customer line stop /
product return
Risk = the effect of uncertainty on an expected result which may affect the satisfaction of interested parties
The top management should lead the other department HOD to perform the risk assessment for the departmental
processes that may affect the satisfaction of interested parties, based on the context of the organization. The top
management should brain storm the HOD or relevant personnel on the severity and likelihood of occurrence of the
potential risks in the processes.
For Low Risk and Medium Risk activities, the management may choose to propose further control method, but
not compulsory, to ensure the risks are prevented
For High Risk activities, the management shall ensure control measures or Contingency plan are in place to
ensure the risk would not happen. In the case the non-conformity happens, it shall be controlled by the Control of
Non-Conformity procedure.
The results shall be recorded in the RIRARC (Risk Identification, Risk Assessment and Risk Control) worksheet.
The top management should review the RIRARC at least annually, preferable during management review
meeting, to identify new risks or opportunities that may affect the entire business activities. Output of the review
shall be updated in the RIRARC worksheet.
SUPPORTING DOCUMENTS
Nil
RECORDS
1. Risk Identification, Risk Assessment and Risk Control, RIRARC worksheet- NTI/QMR/007