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Leading and Managing:

Promoting Culture of
Innovation and Learning
Jenny S. Betaizar MPA 1Y2-10
INNOVATION
is the creation and implementation of new
processes, products, services and methods
of delivery which result in significant
improvements in outcomes efficiency,
effectiveness or quality
INNOVATION:
Private Sector Public Sector
 Research & Development for  Reform for new policies, institutions or
new products, services, governance models
processes or business models  Social innovation
 Technological innovation  Driven by development and social need
 Driven by market demand
WHERE INNOVATION IS TAKING PLACE
Private Sector Public Sector
 Brands  Constitution and laws
 Target Market  Policies and programs
 New Products and Services  Regulations and Standards
 Business Plan  Functions and Structures of
institution
 Product Design
 Delivery of public Services
 Service Delivery
 Work Processes
 Business Process
Why is innovation important to the public sector
 Effective government and public services depend on successful innovation – to develop better ways
of meeting needs, solving problems, and using resources and technologies.
 A core activity to increase the responsiveness of services to local and individual needs and to keep
up with public needs and expectations.
 To contain cost pressures, and increase the efficiency of public services
 Improving the outcomes of public services
12 characteristics of a culture of
innovation
 1. Strong leadership
 2. Autonomy
 3. Trusting environment
 4. Innovative strategy
 5. Positive outlook on failure
 6. Goals and purpose
 7. Inspiration
 8. Collaboration
 9. Creativity
 10. Employee incentives
 11. Curiosity
 12. Funding

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