AI POWERED CHAT-BOTS

FOR CUSTOMER SUPPORT

TABLE OF CONTENT:
What is Chat Bot?
Introduction
History of Customer Service
History Of Chat Bot
Using AI For Customer Service
(Via Chatbots)
How does Chat Bot Work?
Benefits Of Chatbot
Other Uses of Chatbot
WHAT IS CHATBOT?
Chatbot, also called Chatterbot, is of
form of artificial intelligence(Al) used in
messaging apps
A Chatbot is a Computer Program that
simulates human conversation through
voice commands or text chats or both
The Service could be any number of
things ranging from functional to fun, and
it could live in any major chat product
(Facebook Messenger, Slack, Telegram,
Text Messages, etc.)
INTRODUCTION :
A Chatbot is an artificial person animal or other creature which holds
conversations, with humans. This could be a text based (typed)
conversation, a spoken conversation or even a non verbal conversation
Chatbot can run on local computers and phones, though most of the time it
is accessed through the internet. Chatbot is typically perceived as
engaging inspiring software entity which humans can talk to.
Chatbots talk in almost every major language . Their language (Natural
Language Processing, NLP).
Skills vary from extremely poor to very clever intelligent, helpful and funny
HISTORY OF CHATBOTS :
The first chatbot ever was developed by MIT professor Joseph
Weizenbaum in the 1960s. It was called ELIZA.
In the year 2009, a company called WeChat in China created a more
advanced Chatbot . Since its launch, WeChat has conquered the
hearts of many users who demonstrate an unwavering loyalty to it it is
a highly thriving social media platform
early in 2016 we saw the intro of first wave of artificial data
technology in the design of chatbots .Social media platforms like
Facebook enabled developers to build a chatbot for their trademark or
service so that customers could carry out some of their daily actions
from inside their messaging platform
USING AI FOR CUSTOMER SERVICE (VIA CHATBOT):
A Chatbot is an artificial person animal or other creature which holds
conversations, with humans. This could be a text based (typed)
conversation, a spoken conversation or even a non verbal conversation
Chatbot can run on local computers and phones, though most of the time
it is accessed through the internet. Chatbot is typically perceived as
engaging inspiring software entity which humans can talk to.
Chatbots talk in almost every major language . Their language (Natural
Language Processing, NLP).
Skills vary from extremely poor to very clever intelligent, helpful and funny
HOW DOES CHATBOTS WORK?
It depends upon NLP algorithm i.e. MULTINOMINAL
NAIVE BAYES also known as text classifier.
Basically, they allow developers to create a
software
that understands human language.
It also depends upon the 3 segments of chatbot
i.e. Input, Threshold, output
OTHER USES OF CHATBOTS:
Customer Support.
Virtual Assistant.
Weather Forecast.
Product Suggestions.
Health care.
Hospitality.
Searching for & Tracking Flights
CONCLUSION :
The widespread adoption of chatbots in customer
service represents a transformative shift towards
efficiency and improved user experiences. By
leveraging artificial intelligence, businesses can
streamline interactions, enhance responsiveness,
and ultimately cultivate stronger customer
relationships. As technology continues to advance,
integrating chatbots intelligently can significantly
contribute to the success of modern customer
service strategies.