RITCHIEL C.

MIRASOL
Block 21 Lot 2 Peace Village, Antipolo City
Cell No. 09155546652 / Phone 6787850

OBJECTIVE

I am looking for an establishment where I could utilize my skills and

abilities; to expand my knowledge and experience. And I am also a hardworking,
trustworthy, and god-fearing person. I am capable of easily adopting to situations
and love the thrill of any new challenge that comes my way. I am a fast learner and
an avid seeker of new knowledge and wisdom. I always strive to find pride and
fulfillment in everything I do, thus I give a hundred and ten percent of myself in my
chosen endeavors

EDUCATION

2003-present Lyceum of the Philippines Law Student

College of Law
Makati City

1995-2001 Colegio de San Juan de Letran AB Philosophy

Intramuros, Manila

1991-1995 Trinity College of Quezon City Secondary

E. Rodriquez Ave. Quezon City

1985-1991 Holy Angels Montessori School Primary

Project 4, Quezon City

WORK EXPERIENCE

2007 – Present HP Philippines (Ajilon)

Account: P&G / Nokia
Salcedo Village, Makati City

Position: Siebel Consultant

* Provide Report and support for Siebel application
* Provide quality service of Siebel to all account
2006 – 2007 Alorica Philippines
Account: Gateway Computers Voice/Chat
Ortigas, Pasig

Position: Training (Team Coach) (OIC)

* provide Report and Coach agents in handling calls
* Training agents to properly provide quality contact
And supports

2005 – 2006 Alorica Philippines

Account: Gateway Computers Voice/Chat
Ortigas, Pasig

Position: Training Supervisor

* provide policy and procedure training for new hires
* create training manuals for the training department

2004 – 2005 Alorica Philippines

Account: Gateway Computers Voice/Chat
Ortigas, Pasig

Position: Technical Support Representative (L2)

* provide technical assistance for customers
* assist other L1 technicians

2002-2004 Keystone Customs Brokerage

Road 8, Pag-asa, Quezon City

Position: Import / Export Representative

 Import / export document processing in customs
 Import / export documentation

1998- 2002 Harritch customs Brokerage

52 Kaliraya St. Quezon City

Position: Import / Export Representative

 Import / export document processing in customs
 Import / export documentation
 2000.2002 Axa Life Insurance (with License No. 05460)
Wilson St., Ortigaz, San Juan

Position: Licensed Insurance Broker (Part – Time)

 Life insurance underwriter
 Customer relations

2000.2001 On The Job Training

Saint Anthony Parochial School

Position: Assistant Guidance Councilor

 Student counseling
 House visitations

1996.2003 Barangay San Luis Hall

Antipolo City, Rizal

Position: Sangguniang Kabataan Chairman

 Youth development activities
 Youth project operations

SKILLS

Computer Skills
 Software Troubleshooting
 Hardware Troubleshooting
 Knowledgeable with Microsoft Vista
 Wired Network Troubleshooting
 Wireless Network Troubleshooting
 Siebel Administration / Analytics
 Unix
 Oracle
 Remedy

Languages
 Filipino
 English

PERSONAL DATA

Date of Birth: August 8, 1978

Place of Birth: Quezon City
Gender: Male
Age: 28
Status: Single
Nationality: Filipino
Religion: Roman Catholic
Father’s Name: Arch. Manolo V. Mirasol
Occupation: Architect
Mother’s Name: Evangeline C. Mirasol
Occupation: Customs Broker
Date: _______________

To Whom It May Concern:

Application for the position of _________________.

I am interested in applying for the above position. My resume is at-

tached for your review.

I am confident that my skills and past experience could make great con-
tributions to your organization. Therefore I would appreciate the opportu-
nity to discuss my qualifications for this position in greater detail with you
in person at your earliest convenience.

Thank you for your consideration and I look forward to hearing from
you.

Yours sincerely,
Mirasol, Ritchiel