Which of the following statements best describes Prudential’s accounting and

recording keeping obligations under the US FCPA?

- Books, records, and accounts for the business must be kept in reasonable detail
which accurately and fairly reflects the transactions and disposition of assets

You are required to ensure you have accurate and reasonably detailed documentation
for travel and entertainment expenses and showing any gifts received or given. What
does “reasonable detail” entail?

-Enough detail that a reasonable person would be able to determine the business
purpose and true nature of the gift or expenses

True or false? An entity who is penalize for breaching anti-bribery and corruption
laws still gets to keep the benefit

-False

Companies can face significant fines for breaching anti-bribery and corruption
laws. What penalties can individuals face?
-Fines and imprisonment

Which of the following statements about bribery is FALSE?

-Commercial bribery is a form of bribery that always involves government officials

Materials produced by agents do not require approval from the Head Office.
-False

Agents may request or permit clients to sign on blank spaces of the application
form provided that the agent will complete it at a later time.
-False

All premiums collected by the agent must be issued with a corresponding Provisional
Receipt.
-True

Prepared sales talks, presentations and materials for use by the agent to promote
Pru Life UK or its products must be approved by the Head Office prior the use of
material
-False

Agents may discuss, disclose or utilize their client’s personal information to

their client’s relatives and/or close friends for production purposes.
-False

If data is no longer needed for the purposes for which it was gathered, it must be
destroyed.
-True

Which of the following are examples of Personal Information or Sensitive Personal

Information?
-All of the above
There is a law governing the rights of a data subject and the responsibilities of a
personal information controller. What is this law called?
-Data Privacy Act 2012

You receive a call from a telemarketer offering you a new pre-approved credit card
with a credit limit of one million pesos (PhP 1 million). Surprised, you ask the
telemarketer where they got your name. The telemarketer answers that you were
referred by your bank. Can you take legal action against the bank for sharing your
personal information?
-Yes. As the data subject, I should have been asked by my bank if it can share my
information with its credit card affiliate.

You became aware that one of your colleagues maliciously discloses unwarranted or
false information relative to the personal information of his client. What should
you do?
-Any of the above

This is a type of fraud whereby the agent fraudulently reports incorrect sales
information to secure unfair commission gain. This includes falsifying policy
documents, forging signatures on policy documents, falsifying policy payments to
ensure commission payments are received.
-Fraudulent mis-selling

This is the type of fraud committed by anyone other than the employees, including
agents, consultants, representatives, brokers, non-employed representatives,
suppliers, other external organizations, and the public.
-External

Which of these scenarios can be considered as a Conflict of Interest situation?

-An agent of Pru Life UK who has a spouse in the Underwriting Department of Pru
Life UK

Which of the following statements best describes Pru Life UK's Fraud Policy?

-All

This is a mechanism that allows employees and agents of PCA and its subsidiaries
like Pru Life UK to escalate matters of concern that is independent of management.
-Speak Out

As the client was accomplishing the Suitability Assessment Form, Crisostomo Ibanez
established that the PRULink Elite Protector is the right product for his client.
However, they had to cut the meeting short since his client has to pick up his
daughter from school.
-Set another meeting s

Mr. Basil Crisanto pulled out a Suitability Assessment Form from his suitcase and
asked his client to accomplish the form
-Ask the client to answer the “Approximate Monthly Income”
Mr. Val Dy gathered enough information about his client which gave him an idea of
what product to recommend since the conversation was all about providing for the
family in case something unexpected happens.
-Ask the client to answer Sections I (Client’s basic information), II (Your family
needs and priorities), and III (Calculation of Needs) to establish the client’s top
priority and calculate the shortfall.

Michael Reyes, a 28-year old, is interested to get his first life insurance policy.
-PhP 5,400,000.00

Alfredo Cruz, a 35-year-old manager for a manufacturing company, wants to provide

for his youngest child’s tertiary education.
-PhP 1,189,901.00

Rodolfo Tuazon is a 40-year-old administrative supervisor who would like to seek

options on how he would be able to receive continuous cash flow to cover for his
monthly expenses and future medication when he retires at age 60.
-PhP 3,600,000.00

Monica Ferrer, a young and thriving coffee shop owner, wishes to expand her
business by opening a new branch in Makati in 5 years.
-PhP 3.9 million

Yes or No. Your client was born in the Mountain Province but educated in the
University of the Philippines. She works as a Rice Scientist at the International
Rice Research Institute (IRRI) in Laguna. Is this customer a vulnerable customer?
-no

Agents have violated the Vulnerable Policy. How should he/she be penalized?
-Misselling, manipulation of sales, and misrepresentation

Which of the following scenarios is an acceptable conduct in dealing with

vulnerable customers?
-An agent securing an application from a widower immediately after delivering the
insurance proceeds from the husband’s insurance policy

Mr. Thomas Hilario has plans of purchasing a PAA Plus policy. During the product
presentation, his agent discussed the features and benefits of the product. What
are the core benefits of PAA Plus?
-Death Benefit + Accelerated Total and Permanent Disability (ATPD) + Accidental
Death and Disablement (ADD) + Loyalty Bonus

Mr. Dennis Villegas plans to make a few partial withdrawals from his PIA Plus
policy.
-There is a declining withdrawal charge for the first five (5) years starting from
the 1st year (5%), 2nd year (4%), 3rd year (3%), 4th year (2%) to the 5th year
(1%).

Mr. Joey Marcelo recently purchased a PRUMax Invest policy. His premium payment
mode is Quarterly and he is planning to make a one-off VL rider premium payment so
that he can start his investment this year. Is this possible?
-No. The mentioned type of transaction is allowed on the first year if
Mr. Edwin Lazaro died of a heart attack. After learning about the news, his agent
called up his widow to inform her about a PRUMillionaire policy that his husband
purchased four (4) years ago. What is the death benefit that the family is expected
to receive?
-One hundred twenty five percent (125%) of the single premium plus one hundred
twenty five percent (125%) of top-ups paid less one hundred twenty five percent
(125%) of withdrawals made or the value of the units, whichever is higher

Ms. Rani Ramos has just received her mid-year bonus.

-200,000

If Mr. Randy Hormigos was unable to pay for the premium on the fifth (5th) year of
his PEP 15 policy, will he still get the loyalty bonus during his policy’s 11th to
15th year?
-No

Mr. Norman Cruz was curious about the top-up feature that his agent mentioned
during the product presentation of the PIA Plus. Which of the following statements
are true about top-ups?
-All

Ms. Caridad Santos received her PRUMax Invest premium notice last Monday.
-No

Agent Jelli Ignacio received a call from an existing client asking why her policy’s
fund value has not increased from the last time that she checked and has even
decreased in value. Jelli then explained to the client that there are certain
factors that may reduce the value of her PruLink policy. What factors are these?
-All

The cooling-off period is exclusive to PRULink plans, where the Company provides a
period of ten (10) days from the policy Delivery Date for the policy owner to
review if the plan is suitable to his or her needs. The Policy Delivery Date is the
date of receipt specified in the New Business Policy Delivery Form (NBPDF).
-False