Standards

"Services
Directory"
Abu Dhabi Quality and
Conformity Council

‫ مجلس‬- ‫دليل الخدمات‬

‫أبوظبي للجودة والمطابقة‬

QCCAbuDhabi

1
 His Highness
Sheikh Khalifa bin Zayed
Al Nahyan
President of the UAE and the Ruler
of Abu Dhabi.
 His Highness
Sheikh Mohamed bin
Zayed Al Nahyan
Crown Prince of Abu Dhabi and Deputy
Supreme Commander of the UAE Armed
Forces, and Chairman of the Executive
Council
About Abu promoting a culture of quality
and protecting the interests of
consumers. In doing this, QCC
Dhabi Quality seeks to promote the Emirate’s
competitiveness to become one of
and Conformity the world's most attractive regions
for investments and human capital,
and to support the competitiveness
Council (QCC) of national industries in world
markets.

Abu Dhabi Quality and Conformity Vision

Council (QCC) is an Abu Dhabi
Developing Abu Dhabi's Quality
government entity established in
Infrastructure to enable global distinction
accordance with Local Law No.
of the Emirate.
(3) of 2009 to raise the quality of
Abu Dhabi’s exports and products Mission
traded locally. QCC consists of a
council of regulators and industry To lead, facilitate and develop an
with a mandate to ensure provision efficient, effective and globally integrated
quality infrastructure in Abu Dhabi
of quality infrastructure in line with
that promotes a culture of quality,
global standards. enhances industrial development and
QCC’s functions are divided into six competitiveness as well as ensures
key areas: developing standards and consumer safety.
specifications, capacity building of
metrology systems, strengthening Values
testing infrastructure, launching • Transparency
conformity schemes, protecting • Goal orientation
consumer interests and ensuring fair • Initiative
trade.
• Innovation
QCC’s key stakeholders include • Commitment
regulatory authorities, consumers,
retailers and wholesalers, industry,
conformity assessment bodies
(CABs) and importers.
QCC supports regulators and
government organizations through
offering quality and conformity
facilities, expertise and resources
that allow them to implement
products safety and compliance
requirements and regulations.
Additionally, QCC works towards
Table of
Contents
Standards 2

Conformity 6

Calibration 16

Laboratory Testing 22

Registration and Designation of

ConformityAssessment Bodies 28

Technical Training 34

Consultation, Research & Development 38

Public Benefit Services - Market Surveillance 42

1
1.
Standards

2 3
 Abu Dhabi Quality and Conformity Council Services Guideline Standards

"Request for The Main Service

• Standards

Issuance of Service Access

Channels
Standards, • Website

Manuals and • Email

Required Documents
Technical • Service request form

Documents Number of days to

obtain the service
for Abu • 6 Months

Dhabi" Required Fees

There is no fee for the service

Service Description Beneficiary Categories

This service aims to develop Government sector
a technical document in case Businesses sector
the Emirati standard does
Individuals
not exist, and to harmonize it
with regional and international
specifications in one technical
document that meets the
requirements of all concerned
authorities.

4 5
2.
Conformity

6 7
 Abu Dhabi Quality and Conformity Council Services Guideline Conformity

"Request The Main Service

• Conformity

for Issuing Service Access

Channels
Product • Website

Conformity • Email

Required Documents
Program" • The Project Evaluation
Request Form for the
Standards Harmonization
Service Description and Conformity Programs
Project
Developing and issuing a
product matching program Number of days to
to cover the needs of the obtain the service
emirate’s legislators and
the requirements of public • 3 - 6 Months
policies in the emirate.
Required Fees
There is no fee for the service

Beneficiary Categories
Government sector
Businesses sector
Individuals

8 9
 Abu Dhabi Quality and Conformity Council Services Guideline Conformity

"Request The Main Service

• Conformity

for Issuing Service Access

Channels
Personnel • Website

Conformity • Email

Required Documents
Program" • A form for evaluating
requests for projects
of harmonization of
Service Description specifications and
conformity programs
This service aims to enable received from the
the regulatory authorities in authorities
Abu Dhabi to improve their • Projects inspection and
regulations and practices implementation plans
related to employment • Statistics, studies and
in various industries by references supporting the
developing and preparing projects
programs for conformity to • The licensing practices
services for individuals in and conditions currently in
accordance with a set of force, if any
professional conditions that
are determined and approved Number of days to
by the regulators and industry obtain the service
experts in cooperation with • 6 - 9 Months
the Abu Dhabi Quality and
Conformity Council. Required Fees
There is no fee for the service

Beneficiary Categories
Government sector

3
Businesses sector
Individuals

10 11
 Abu Dhabi Quality and Conformity Council Services Guideline Conformity

"Request Required Documents

• Conformity Request form

for Issuing •
•
Trade License
Authorization Certificate

a Product •
•
ISO 9001 Certificate
Product Specific Certificate
(if applicable)
Conformity • Product Diagram
• Product Catalog

Scheme • The Commodity inspection

report with an accredited
laboratory according to
Certificate" international regulations

Number of days to
Service Description obtain the service
This service aim to reviewing • 2 Working days
manufacturers / suppliers'
requests on the requirements Required Fees
of complete information and • Fees (Per application) 600
documents and evaluating DHS
them based on the conformity • Initial Product Assessment
program issued by the Abu (if needed) 2500 DHS
Dhabi Quality and Conformity • Factory Production Control
Council or the Emirates Assessment (Per day per
Authority for Standardization assessor) 2500 DHS
and Metrology and granting • Technical Review of a
or rejecting the conformity complete application (Per
certificate, and auditing the application) 2500 DHS
facility in case the required • Certificate Issuance
certificates are present. (inculde replacement) for
each certificate 100 DHS
• License Fees use the AD
The Main Service Trustmark (for first year)
• Conformity 15000 DHS
• Annual License renewal
Service Access
Channels 4 fees 10000 DHS

Beneficiary Categories
• Website
• Email Government sector
Businesses sector
Individuals

12 13
 Abu Dhabi Quality and Conformity Council Services Guideline Conformity

"Request Required Documents

• Application Form

for Issuing •
•
Copy of Passport
Copy of Residence Visa

Personnel •
•
Copy of Emirates ID
Exam Report
• Copy of Training
Conformity Attendance Certificate (if
require)

Certificate" • Copy of Professional

Certificates
• Copy of Experiences, if any

Service Description Number of days to

This service aims to issue obtain the service
certificates of conformity to • 3 Working days
individuals working in various
fields and industries, which Required Fees
will verify the eligibility of
• Application Fees 50 DHS
these individuals to perform
• Issue Certificate
the tasks assigned to them
in accordance with the * (Un-Skilled Personnel
agreed upon professional 150 DHS)
requirements. * (Semi Skilled Personnel
250 DHS
The Main Service *
(Skilled Personnel 500
• Conformity DHS)
• Certificate Renewal 50
Service Access DHS for every profession
Channels
Beneficiary Categories
• Website
• Email Government sector
Businesses sector
Individuals

14 15
3.
Calibration

16 17
 Abu Dhabi Quality and Conformity Council Services Guideline Calibration

"Request for The Main Service

• Calibration

Calibration Service Access

Channels
of Measuring • Website

Instrument" • Email
• Service Center

Required Documents
Service Description • Calibration application form
Provide calibration services • Request for quotation
for measurement standards, • Device manual (if
laboratory instruments and necessary)
equipment, and ensure their
sequence to national or Number of days to
international measurement obtain the service
standards in the following
• 2 - 12 Working Days
areas: field of mass,
volume and flow, field of
dimensions and angles, Required Fees
field of temperature and As per the approved price list
humidity, electric field, time
and frequency, field of force, Beneficiary Categories
pressure and torque.
Government sector
Businesses sector
Individuals

18 19
 Abu Dhabi Quality and Conformity Council Services Guideline Calibration

"Request for The Main Service

• Calibration

Participation Service Access

Channels
in Inter • Website

Laboratory • Email
• Service Center

Comparison Required Documents

• Application For
Program" Benchmarking
• Request for Quotation
Form
• Comparisons Process
Service Description Guide (Protocol)
Providing inter-laboratory
comparison services Number of days to
(between laboratories) for obtain the service
laboratories wishing to verify
• 30 Working Days
their technical capabilities
and competence in specific
measurement areas.. Required Fees
• The cost per hour for a
technician is 430 DHS
• Senior analyst /
senior engineer hourly cost
645 DHS
• The professional hourly
cost for Director /
Senior Engineer / Specialist
860 DHS

Beneficiary Categories
Government sector

7 Businesses sector
Individuals

20 21
4.
Laboratory
Testing

22 23
 Abu Dhabi Quality and Conformity Council Services Guideline Laboratory Testing

"Request for Required Documents

• Service Request Form

Testing" • Copy of Emirates ID

• Copy of Commercial
License (In case of
registered company)
Service Description • Map of construction site
(in case of water sample
This service aims to provide
collection)
the service of testing samples
• Map of Construction site
and their conformity with
(in case of construction
the approved standard sample collection)
specifications related to
• If the request or inquiry
quality and safety, and submitted via email, a
obtaining a technical picture must be sent (food
examination report with the product including data, a
results. picture of a device, or a
picture of the other material
The Main Service such as medicines,
sterilizers and other
• Laboratory Testing products.)

Service Access Number of days to

Channels obtain the service
• Website • 3 - 15 Working Days
• Email
• Service Center Required Fees
As per the approved price list

Beneficiary Categories
Government sector
Businesses sector
Individuals

24 25
 Abu Dhabi Quality and Conformity Council Services Guideline Laboratory Testing

"Request for The Main Service

• Laboratory Testing

Participation Service Access

Channels
in • Website

Proficiency • Service Center

Required Documents
Testing • Training Application Form
• Request for Quotation
Program" Form

Number of days to
Service Description obtain the service
• 3 - 10 Working Days
This service aims to verify the
competence of conformity
assessment bodies and Required Fees
individuals, to raise their Based on the agreement signed
capabilities and enable with the requesting part
them to obtain or maintain
accreditation. It also provides Beneficiary Categories
important information to
Government sector
regulatory authorities and
research and development Businesses sector
bodies. Individuals

26 27
5.
Registration
and Designation
of Conformity
Assessment Bodies

28 29
 Abu Dhabi Quality and Conformity Council Services Guideline Registration and Designation of Conformity Assessment Bodies

"Request for Service Access

Channels
Registering a • Website

Required Documents
Conformity • Commercial License

Assessment • Required documents

listed in the website of
Emirates Authority for
Body" Standardization and
Metrology

Number of days to
Service Description obtain the service
Conducting the audit • 1 - 3 Working Day
process on conformity
assessment bodies Required Fees
operating in the Emirate of
Abu Dhabi to verify their • Submit the Registration
Request 200 DHS
efficiency and compliance
with the requirements of • Quality Manual Evaluation
800 DHS
the relevant UAE technical
regulation for the purpose • On-site assessment (for
each assessor) 3000 DHS
of registering them as a
• Issuance of a temporary
conforming assessment
no-objection certificate
body in the emirate,
until the requirement are
conformity assessment completed 300 DHS
bodies include bodies such • Registration for one year
as: testing laboratories, 1000 DHS
calibration laboratories, • Renew the Registration for
inspection bodies, and one year 800 DHS
certification bodies of all • Lift the Suspension of
kinds (individuals, products, Registration 500 DHS
systems.
Beneficiary Categories
The Main Service
• Registration and
Designation of Conformity
10 Government sector
Businesses sector
Assessment Bodies
Individuals

30 31
 Abu Dhabi Quality and Conformity Council Services Guideline Registration and Designation of Conformity Assessment Bodies

"Request for Required Documents

• Commercial License

Conformity • Required documents

listed in the website of
Emairates Authority for
Assessment Standardization and
Metrology

Body • Accreditation Certificate

• Insurance
• Power of Attorney
Designation" Number of days to
obtain the service
Service Description • 1 - 3 Working Day
The aim of this service
is to appoint conformity Required Fees
assessment bodies according • Submit the Designation
to the conformity programs Request 1000 DHS
issued by the council • Submit the Quality
and verify their technical Documents 2500 DHS
competence for testing • On-Site Assessment (Daily
laboratories in the field for each Assessor) 7500
of construction, soil and DHS
environment. • Issue Designation
Certificate for Three Years
The Main Service 15000 DHS
• Renew the Designation
• Registration and
Certificate for Three Years
Designation of Conformity
10000 DHS
Assessment Bodies
• Lift the Designation
Suspension 1000 DHS
Service Access • Submit a Request to
Channels Amend the Designation
• Website Scope 1000 DHS
• Email • Issuance of a Replacement
for the Designation

11
Certificate 1000 DHS

Beneficiary Categories
Government sector
Businesses sector
Individuals

32 33
6.
Technical
Training

34 35
 Abu Dhabi Quality and Conformity Council Services Guideline Technical Training

"Request The Main Service

• Technical Training

for Training Service Access

Channels
Course" • Website
• Service Center

Service Description Required Documents

This service aims to provide • Training Application Form
specialized technical training • Request for Quotation
courses in relation to testing, Form
measurement, calibration
and quality systems in Number of days to
laboratories.
obtain the service
• 9 - 12 Working Days

Required Fees
• The cost per hour for a
technician is 430 dirhams
• Senior analyst / senior
engineer hourly cost 645
dirhams
• The professional hourly
cost for Director / Senior
Engineer / Specialist 860
dirhams

Beneficiary Categories
Government sector
Businesses sector
Individuals

12

36 37
7.
Consultation,
Research &
Development

38 39
 Abu Dhabi Quality and Conformity Council Services Guideline Consultation, Research & Development

"Request for Service Access

Channels
Consultation • Website
• Email

or Technical Required Documents

Study" • Consultation or Research

Request Form
• Request for Quotation
Form
Service Description • Copy of Emirates ID
• Copy of Commercial
This service aims to provide License (in case of
technical consultancy registered Company)
services, studies and • Previous Testing Report or
research in relation to Accreditation Certificate
products and their evaluation, must be provided in case
results and methods of of Certificate or Technical
examination, and quality Consultation is issued.
systems in laboratories in
addition to measurement Number of days to
and calibration processes obtain the service
and quality systems in
• 12 Working Days - 3
laboratories, projects for
Months
the establishment and
development of testing and
measurement laboratories, Required Fees
study and research services • The cost per hour for a
in relation to the manufacture, technician is 430 dirhams
testing and distribution of • Senior analyst / senior
devices Which has been engineer hourly cost 645
studied and researched in the dirhams
areas of measurement and • The professional hourly
calibration. cost for Director / Senior
Engineer / Specialist 860
dirhams
The Main Service
• Consultation, Research &
Development 13 Beneficiary Categories
Government sector
Businesses sector
Individuals

40 41
8.
Public Benefit
Services - Market
Surveillance

42 43
 Abu Dhabi Quality and Conformity Council Services Guideline Public Benefit Services - Market Surveillance

"Request for The Main Service

• Public Benefit Services -

Verification Market Surveillance

Service Access
of a Legal Channels
• Website
Measuring • Email
• Contact Centre
Instrument" Required Documents
• Commercial / industrial
Service Description license.

This service aims to verify

Number of days to
the legal measuring tools
used in commercial dealings, obtain the service
such as the scales used in • 1 - 5 Working Days
sales in gold, jewellery, Arab
perfumes and retail stores, in Required Fees
addition to the scales used in • According to the cabinet
airports, shipping companies affairs decision no 22 , for
and ground cellars, as well the year 2011 regarding
as fuel meters in service the compulsory fees on
stations and length measuring metrology services
tools used in fabric stores
To ensure that they comply Beneficiary Categories
with the requirements and
requirements contained in the Government sector
special legislations. Businesses sector
Individuals

14

44 45
 Abu Dhabi Quality and Conformity Council Services Guideline Public Benefit Services - Market Surveillance

"Request for The Main Service

• Public Benefit Services -

Verification Market Surveillance

Service Access
of Channels
• Website
Prepackaged • Email
• Contact Centre
Products" Required Documents
• The commercial / industrial
Service Description license
• A list of the prepackages to
This service aims to verify be checked.
metrological requirements
for the declaration card Number of days to
declared on pre-filled
packages intended for sale
obtain the service
to consumers, in addition to • 2 - 5 Working Days
verifying the actual quantity
of the product to ensure Required Fees
that this quantity matches • According to the cabinet
the requirements and affairs decision no 22 , for
requirements contained in its the year 2011 regarding
legislation, and this is done the compulsory fees on
by drawing representative metrology services
samples from the market. Or
from suppliers' warehouses Beneficiary Categories
and verify them in the
verification laboratory for Government sector
pre-filled packages or by Businesses sector
verifying them in the field at Individuals
the factories..

15

46 47
 Abu Dhabi Quality and Conformity Council Services Guideline Public Benefit Services - Market Surveillance

"Request The Main Service

• Public Benefit Services -

for Market Market Surveillance

Required Documents
Surveillance" • Commercial license

Number of days to
Service Description obtain the service
This service is provided to all • 1 Working Day
customers in order to improve
their overall quality of life, Required Fees
which aims to inspect the
• There is no fee for the
requirements and mandatory
service
requirements in the technical
regulations and the UAE
standard specifications for
Beneficiary Categories
restricted products (products Government sector
of household electrical
Businesses sector
appliances, toys, tobacco,
cigarettes, detergents, food Individuals
contact materials and vehicle
tires).

16

48 49
Abu Dhabi Quality and Conformity Council Services Guideline

www.qcc.gov.ae