Digital IT Coach

Area: IT Services

Location: Hybrid working

Grade: 3

Salary: £12.43 per hour

Working Hours: 10 hours per week

Tenure: 9 Months

: Online application> Shortlisting > Interview Process> Job Offer

IT Services are recruiting several Digital Coaches to help support a range of projects that will be handed
over from IT Services to the University over the next year.

The successful candidate will be required to carry out 10 hours of work per week, to support both promotion
and training activities and is designed to fit around your academic timetable within our Monday to Friday
08:00- 17:00 operating hours.

This is an exciting role that will demand creativity and flexibility as you will engage people from across the
university, including academic staff, students, and their supporting professional services. This is an ideal
opportunity for students who have a real passion for IT and improvement opportunities.

In addition to on-the-job training, it includes several hugely beneficial training days, covering a range of
topics including Lean Six Sigma methodologies (including industry wide frameworks such as DMAIC, Root
Cause Analysis and process mapping) plus access to a range of sessions designed to support ongoing
development.
We are seeking enthusiastic and committed students who can work effectively with both technology and
people.

Responsibilities:
 Optimisation - Fully utilising the systems we currently have in place and ensuring everyone has the
same system capabilities.
 Promotion of Systems – to engage with staff who need further support with learning and to promote
good practice of tools to students who aren’t aware of certain features.
 Training – to support CIE and IT Services in training staff, to target user groups who need support
locally. Also, to help with promoting and developing further resources for all students in need of
help.
 Accessibility – Support device awareness raising amongst student body and provide training in-
school to staff.
 Continue working to provide a bridge between student and staff understanding – work with
departments to set up partnerships to assist in troubleshooting, or help us to conduct evaluation,
you will have a huge role in being an interface with the learner community.
 Engaging with peers to obtain vital feedback on optimisation opportunities.
Duties:
 Undertake other duties commensurate with the grade as required.
In addition to the above, all University of Liverpool staff are required to:
 Adhere to all University policies and procedures, completing all obligatory training and induction
modules, including Equality & Diversity and Health & Safety.
 Respect confidentiality: all confidential information should be kept in confidence and not released to
unauthorised persons.
 Participate in the University’s Professional Development Review scheme and take a proactive
approach to own professional development.
 Demonstrate customer service excellence in dealing with all stakeholders.
 Embody and uphold the University’s Vision and Values
 Essential Criteria Desirable Criteria

Experience

Evidence of experience of working in a customer- Experience of developing content with online content
focused environment OR ability to share information management/learning systems (e.g. blogging platforms,
1.1
effectively to enable the delivery of exceptional website creators, web development, etc.).
customer service to stakeholders.
Experience of working within a team to achieve a goal User experience of learning and teaching technologies –
1.2
within a tight deadline including VLEs, webinar platforms etc.
Experience of presenting information to a varied
1.3
audience.
Ability to build good working relationships with team
1.4
members and staff

Education, Qualifications and Training

2.1 Current student at the University of Liverpool

Commitment to continued professional development

2.2 and training

Skills, General and Special Knowledge

Excellent communication skills (both oral and written)

3.1
web content, one-to-one and group presentations
Able to liaise at all levels on a one-to-one basis or in
3.2
groups
3.3 Attention for detail and accuracy

Personal Attributes and Circumstances

Ability to interact appropriately and establish a

4.1
relationship of trust with a wide range of professionals
Have excellent all-round judgement and
4.2 communication skills (both oral and written) and a
good personal manner
4.3 Ability to work independently toward project goals
4.4 Be service oriented and willing to provide support to a
 wide variety of end-users
Demonstrate initiative, flexibility, and ability to work
4.5
under pressure
Good interpersonal skills, able to work well within a
4.6
team and to influence best practice as part of a team
4.7 Analytical and organised

"Our vision is to be a connected, global University at the forefront of knowledge leadership."

Vice-Chancellor, Professor Dame Janet Beer

Established in 1881, we are an internationally renowned Russel Group university recognised for our high-
quality teaching and research. We are consistently ranked as one of the best Universities both nationally
and globally, and the majority of our research is rated world leading or internationally excellent. Find out
more here.

Our Areas
When you work at the University of Liverpool you are more than just your job role. You are a crucial part of
our mission to improve lives on a local, national and international scale. Click on the relevant links below for
more information on area you will be working in.
IT Services

Why Work Here

We recognise, appreciate and celebrate the incredible work our staff do every day. As well as generous
terms and conditions, we offer a range of enviable benefits and provide support for colleague’s wellbeing
and development. Discover more here.

Moving from abroad

As a global institute, we welcome applicants from all nationalities, moving from a different country can be
challenging and we would like to help as much as we can, we have put together some information on
eligibility to work documentation, accommodation, schools, healthcare, life in Liverpool and the UK as well
as other practical information. Discover more here.

Our Staff
Whether it be their friendly colleagues, supportive managers or our outstanding facilities, our staff can
explain better than anyone what it is like to work for us and why they enjoy their role. See what they have to
say here.

The University of Liverpool is committed to being an inclusive employer. We welcome applications from
everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability.

Contacting us
Shortlisting and interview arrangements are the responsibility of the recruiting department. Please call
Judith Nicholson on 07860124502 or email the team on ITBusinessPartnering@liverpool.ac.uk

Application Process
Please submit your CV (detailing how you meet the essential and desirable criteria as outlined in the
person specification) directly to Handshake.

Your covering letter should explain why you are interested in this role specifically, and why you believe your
skill set would be applicable to this role in particular.
For instructions on how to set up your graduate account on Handshake click here
Once you submit your application you will receive an automatic email acknowledgment. You can view your
application any time by clicking into the application history section of your account from within Handshake.
As a University of Liverpool graduate, you get access to 121 support with applications and interviews. We
would always advise getting your application reviewed by our Graduate Transitions Team before applying.
You can book a virtual appointment via Handshake: https://liverpool.joinhandshake.co.uk/stu/appointments

Job Description
After the closing date this job description will be removed from our website. Should you wish to refer to this
information at a later date please ensure you save a copy of this document.

Right to work
We have a legal responsibility to ensure that you have the right to work in the UK before you can start
working for us. If you do not have the right to work in the UK already, any offer of employment we make to
you will be conditional upon you gaining it. The UKVI have an interactive tool allowing you to immediately
see if vacancies are eligible for a Skilled Worker visa. You will need to know the SOC code for the role, our
most used SOC codes can be found here, if none of these apply to this role, there are more codes on the
eligibility checker. The skilled worker eligibility checker can be found on GOV.UK.
Disabilities and alternative formats
If you have any other requirements which will help you access the application or interview process or
employment opportunities at the University, or if you require copies of documentation in alternative formats,
please email: jobs@liverpool.ac.uk or telephone 0151 794 6771.

Outcome of your application

The recruiting department will endeavour to respond to each application. However, if you have not heard
within six weeks of the closing date, please take it that your application has not been successful on this
occasion.