Youth Employment Coordinator (INCO Academy – Work In

Tech)
Job Description

Reporting to Senior Youth Employment Officer

Department UK Programmes

Purpose of the job

This Leonard Cheshire programme is part of INCO Academy - Work In Tech, powered
by INCO and with support from Google.org and Coursera.

The Youth Employment Coordinator (INCO Academy - Work In Tech) will support the
delivery for our Google Certificates programme delivery. This varied role will provide
support for disabled students and graduates to access professional qualifications
through google.org and empower learners to progress on to positive destinations such
as internships and job opportunities.

This role will oversee provide be the first point of contact for learners involved in
programme and 1:1 support to enable learners to make the most of the learning
opportunity. The role will lead on the administrative requirements of the programme,
providing vital data on the learner journey that will help identity how best to support
learners.

The role will work with the Youth Employment Officer (INCO Academy - Work in Tech)
to ensure the programme goals are met and that learners and employers are provided
with effective support to benefit from this opportunity.

Key responsibilities

1. Support communications with INCO applicants - fielding queries and supporting

candidates throughout the application process
2. Support the delivery of INCO recruitment and information sessions across the UK
by arranging logistics and helping to produce the workshops
3. Lead on ensuring all learners are set up with access to their chosen certificate and
act as a point on contact for those experiencing challenges here.
4. Support management of the Change 100 email inboxes and respond to enquiries
from candidates, interns, alumni and employer partners
5. Act as a point of contact for learners throughout the programme offering relevant
support and guidance in line with learner needs.
6. Support learners and employers in our online learning and development
opportunities.
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7. Assist with partner employer communication and data collection as needed
8. Maintain effective and efficient administrative data producing appropriate records
and reports as required, including the updating of learner details and the use of
secure systems.
9. Participate in training and undertake appropriate learning and development, as
identified through regular appraisal and reviews with line manager
10. Perform any other duties required for the post and are commensurate with the
level of responsibility
11. Support the development of new youth employment programming as and when
required

Person specification
Essential requirements

• Demonstrable track record of programme delivery or project administrative support

• Demonstrable administrative experience and event facilitation
• Demonstrable experience of building and maintaining relationships with a range of
stakeholders
• Demonstrable experience, of working within a safeguarding framework and with an
understanding of equal rights and equal opportunities
• Demonstrable experience of effective programme delivery
• Prior experience of monitoring KPIs and tracking workflow
• To have a genuine commitment to the values and ethos of Leonard Cheshire
• To have experience of working with young vulnerable or disabled people
(experience of working in the youth employment or education sector would be
particularly advantageous)

Key competencies and skills

• Excellent organisational skills

• Excellent data management skills
• To have excellent communication, interpersonal and team working skills
• Excellent relationship management skills
• To be able to work well using your own initiative
• To have a confident and professional manner dealing with a wide range of people,
including senior members of staff and the public
• To have knowledge and experience of Microsoft applications (including Word,
Excel, PowerPoint and email)

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