Assignment Cover Sheet

Campus Pretoria
Module code SSBEA1-11
Student surname Mkhize Student name Ampule
envision number Student number PT.2023.W7C9P6

Declaration
“I declare that this assignment is my own original work except for source material explicitly acknowledged,
and that the same or related material has not been previously, or is being simultaneously, submitted for
this or any other course. I also acknowledge that I am aware of the Institution’s policy and regulations on
honesty in academic work as set out in the Eduvos Conditions of Enrolment, and of the disciplinary
guidelines applicable to breaches of such policy and regulations.”

Student signature

Date
16 March 2023

Marker Comments

_____________________________________________________________________________

_____________________________________________________________________________

Marker name Internal marker result %

Marker name External marker result %

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Contents
Declaration.............................................................................................................................. 1

Marker Comments...................................................................................................................1

Introduction.....................................................................................................................................3

Question 1: Barriers to communication.......................................................................................... 4

Question 2 Effective Communication............................................................................................. 5

Question 3 :Email Revision............................................................................................................ 6

3A:Weaknesses of the email...................................................................................................... 6

3B: Revision of the E-mail...........................................................................................................7

Question 4:E-mail Response..........................................................................................................8

Conclusion......................................................................................................................................9

Bibliography..................................................................................................................................10

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Introduction

The business English Assignment is based on the topic of business letters and messages
questions covered in the assignment consist of effective communication, barriers of
communication, E-mail revision, and how to respond professionally to an e-mail while still
factoring the essentials of communications .The objectives of the assignment is for learners to
obtain the ability to demonstrate knowledge of the principles of effective business writing and to
apply principles of effective business writing in particular cases

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Question 1: Barriers to communication

Name: Psychological Interference

Explain: this happens when a person's beliefs stop him or her from receiving the information that
is being presented

Example: An openly gay man is presenting the annual statistic report for the company to his
supervisor who is a very religious Catholic woman The supervisor may understand the
information that her employee is presenting but may not accept the content of her employee
because of her religion and it's viewed on homosexuality. The religious beliefs of the supervisor
prevent her from receiving the information that she is receiving from her employee

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Question 2 Effective Communication

Identify and state the goal

When an e-mail, message, or letter is there having to be an objective on why it is being sent this
is to ensure that the receiver understands the sender

Content must be coherent

The sender must insure that the e-mail message or letter that they are sending must have a clear
and understandable introduction (as it announces the ideas which are going to be
communicated) and body (because it explains the ideas in the introduction in detail). The sender
should use clear words so that they can be communicated what they want the receiver to know

Use the correct tone

Using the correct tone clarifies the meaning of the message, e-mail, and letter to the receiver

Spelling and Punctuation

Using the correct spelling and grammar in an e-mail, letter message makes it easier for the
receiver to read

Keep It Simple
The sender using simple language in the letter, e-mail, or message will make it easier for the
receiver to understand the information being communicated

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Question 3: Email Revision

3A: Weaknesses of the email

1 There is no opening or complimentary closing
2 The language of the email is negative
3 The important information is cluttered
4 Content of the email is complex making it hard for the receiver to read or understand
5 Since this is an email to a certain department of the workplace the email does not contain an
official signature stating which area of the workplace the sender works in

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3B: Revision of the E-mail

To: Department Managers

From: Aaron Alexanderaalexander@proxility.com
Subject: Upcoming Interviews
Attachment: CV1,CV2 ,CV3

Greetings,

Our management team has been thinking about hiring several in two fields computer
science and Information. Yet we can only offer three internships. We have narrowed
down the field to six candidates these candidates will be interviewed. This e-mail is to
inform you that you are formally invited to attend these interviewing sessions for these
candidates. Set a reminder in your calendar for the following dates time and locations
of the interview :

3 May: 2 pm in the Conference room

5 May 2 pm in Office 22
9 May Conference room

Before the interviews may you please examine the CVs of all the candidates which
are attached to this email and submit your rankings to me as soon as possible

Your co-operation is highly appreciated

Kind Regards
Aaron Alexander
Head of Human Resources

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Question 4: E-mail Response

From: Chip Aspen < shipping@goodwoods.co.za

To: Sally Spruce <sally.spruce@fantasticfurniture.co.za
Date: 18 August 2022
Subject: Apology for the order FF475

Greetings Sally Spruce

After reading your email, we are sorry to hear about the lateness of the delivery of your
package. I would like to address some of the concerns you raised in your email.

1. Because the wood is stored in a cargo warehouse the wood does tend to warp
because of these occasions we include nylon paper in our package because using
nylon paper, a wet towel, and a brick of the warped wood's side can help restore
the wood to its natural shape

2. Wood is a sensitive material that cracks readily. If the cracks are small, shoe
polish may help fix the cracks, but if they're large, nylon paper can assist in
repairing them.

3. The type of wood you ordered is often stained in dark stains, but you can change
that by rubbing the wood firmly and evenly along the grain with a clean cloth
dipped in mineral spirits. The stain won't be removed, just lightened.

We regret to learn that your company's manufacturing has been delayed as a result of
the wood's flaws. We promise that you will receive the correct wood without any defects
We want to restore your faith in our company.

Sincerely
Chip Aspen
Manager of Shipping Goods Woods

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Conclusion
The objectives achieved in the assignment was to show capability of naming and explaining
barriers of communication by providing an example of how it can occur in the workplace to show
students understand of the concept and how it can be implemented in real life situations

The effective communication is where both the sender re both satisfied with the information that
has been communicated in the activity the aim was to identify how one can make their
communication more understandable to prevent confusion

The e-mail components of the assignment were to show how to identify and errors in emails that
have sent and how to respond professionally to different types of emails whilst remain
professional

The questions covered in this assignment is to prepare for the future where one will have to
communicate with other in the workplace

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Bibliography
Anon., n.d. [Online].
Faessler, T., 2021. How to Fix Warped Wood. [Online]
Available at: https://woodhappen.com/how-to-fix-warped-wood/
[Accessed 13 March 2023].

Gibson, E., 2023 . How to reply to an email professionally. [Online]

Available at: https://docflite.com/how-to-reply-to-an-email-professionally
[Accessed 15 March 2023 ].

Mary Ellen Guffey, D. L., 2016. Essentials of business communication. 10th ed. Boston : MA: Cengage
Learning..

Symonds, S., 2021. How to Lighten Stained Wood | 7 Options That Work. [Online]
Available at: https://graceinmyspace.com/how-to-lighten-stained-wood-7-options-that-work/
[Accessed 16 March 2013].

Tamarit, O., 2022. Say goodbye to misunderstandings: the 5 keys to effective communication. [Online]
Available at: https://www.welcometothejungle.com/en/articles/keys-effective-communication
[Accessed 14 March 2023].

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