JUNE-2016 Warid Escalation Matrix

Head Office
No Name Designation Contact No Email Level Duration
1 Ahsan Mushtaq NOC Team Leader 0323-4490571 Ahsan.Mushtaq@Waridtel.com Level-1 T1=T0+1 Hr
Miss Taha Mateen NOC Manager 0321-7822974 Taha.Mateen@Waridtel.com Level-2 T2=T1+1 HR
2 Asim Sohail Officer-Sharing Operations 0323-4213069 asim.sohail2@waridtel.com Level-3 T3=T2+1Hr
3 Faran Ahmed Executive Site Sharing Operations 0324-4478666 faran.ahmed@waridtel.com Level-3 T3=T2+1Hr
4 Ovais Ali Khan AM-Sharing Operations 0321-4000683 ovais.ali@waridtel.com Level-4 T4=T3+2HR
6 Ali Saljuk SNR.Ext. Site Sharing ( Rollout)-PMO 0320-4440075 Ali.Saljuk@Waridtel.com
7 Fahad Qammar AM-Site Sharing (Rollout)-PMO 0321-4000936 Fahad.Qamar@Waridtel.com
5 Jail Mirza Senior Manager Operations Jalil.Mirza@Waridtel.com Level-5 T5=T4+ 7HR
Central-2 ( Multan,Sahiwal,Hasilpur,Bahawalnager,Vehari,Bahawalpur,Muzafergarh,DG Khan,Taunsa,Bhakker,Rajanpur,Layyah)
No Name Designation Contact No Email Level Duration
1 O&M/Fuel NOC Hot Line 0321-4497530 noc.c2@waridtel.com Level-1 T1=T0+1 Hr
3 Muhamamd Zeeshan Team Lead Operations 0321-4000563 Muhammad.Zeeshan22@Waridtel.com Level-2 T2=T1+1 HR
5 Munir Ahmad Team Lead Operations 0321-6957852 munir.ahmad@waridtel.com Level-2 T2=T1+1 HR
7 Shafqat Hussain Assistant Manager 0321-6300121 shafqat.hussain@waridtel.com Level-3 T3=T2+1Hr
8 Arif Kamran Assistant Manager 0321-4445735 arif.kamran@waridtel.com Level-3 T3=T2+1Hr
9 Anas Farooq SIA/Site Rent Issue-POC & Site Access 0322-8188098 annas.farooq@waridtel.com Level-2 T2=T1+1 HR
10 Muhammad Javed CP-POC 0322-4001770 Muhammad.Javed@waridtel.com Level-2 T2=T1+1 HR
11 Khalid Mehmood AM CP & Fuel 0321-6323092 khalid.mehmood@waridtel.com Level-3 T3=T2+1Hr
Momin Farooqui Assistant Manager 0321-4001533 momin.farooqi@waridtel.com Level-3 T3=T2+1Hr
12 Faisal Mughal Team Lead Operations 0321-7722880 Faisal.Mughal@Waridtel.com Level-2 T2=T1+1 HR
13 Maj. Akbar Ali Zahid RM SIA 0320-4440095 AkbarAli.Zahid@waridtel.com Level-3 T3=T2+1Hr
14 Tajamul Hameed Regional Manager 0321-6338000 tajamul.hameed@waridtel.com Level-4 T4=T3+2HR
South ( Sindh - Balcohistan)
No Name Designation Contact No Email Level Duration
1 O&M/Fuel NOC Hot Line 0321-4497469 NOSSHotlineSouth@waridTel.com Level-1 T1=T0+1 Hr
3 Khalid Mahmood Team Lead Operations 0321-2220461 Khalid.mehmood@waridtel.com Level-2 T2=T1+1 HR
4 Shahid Zahoor Team Lead Operations 0321-2421766 shahid.zahoor@waridtel.com Level-2 T2=T1+1 HR
5 Salman Hashmi Team Lead Operations 0321-2421720 salman.hashmi2@waridtel.com Level-2 T2=T1+1 HR
6 Muhammad Younus CP-POC 0323-4482979 Muhammad.younus@waridtel.com Level-2 T2=T1+1 HR
7 Farhan/Mubeen Fueling-POC/NOC (322) 4257777-Ext3100 Level-2 T2=T1+1 HR
8 Zulfiqar Fasih Site Rent issue-POC 0321-2023796 Zulfiqar.fasih@waridtel.com Level-2 T2=T1+1 HR
9 Imran Mohiuddin SIA-POC (Security Infra Admin) 0321-2420402 imran.mohiuddin@waridtel.com Level-2 T2=T1+1 HR
Muffasir Qadri Regional Manager 0321-4005015 mufassir.qadri@waridtel.com Level-4 T4=T3+2HR
11 Sohaib Zia Regional Manager 0320-2201114 sohaib.zia@waridtel.com Level-4 T4=T3+2HR
North (Kharian / Jehlum / Chakwal / Mirpur / Azad Kashmir / Rwp / Isd / Murree / Muzafarabad / Bagh / Rawalakot / Peshawar / Kohat / Bannu / Karak / Gilgit / Skardu / Abbottabad / Mansehra)
No Name Designation Contact No Email Level Duration
1 O&M/Fuel NOC Hot Line 0321-4497480 noc.north@waridtel.com Level-1 T1=T0+1 Hr
2 Adeel Lodhi Team Lead North 0321-5004412 adeel.lodhi@waridtel.com Level-2 T2=T1+1 HR
3 Muhammad Ilyas Team Lead Operations 0321-5169839 muhammad.ilyas@waridtel.com Level-2 T2=T1+1 HR
4 Syed Ahmad Ali Shah Assistant Manager 0322-5002158 ahmad.shah@waridtel.com Level-3 T3=T2+1Hr
5 M. Abbas Assistant Manager 0323-4457641 Muhammad.Abbas2@Waridtel.com Level-3 T3=T2+1Hr
6 Kashif Ul Haq Assistant Manager 0321-4000283 Muhammad.KashifUlHaq@Waridtel.com Level-3 T3=T2+1Hr
7 Sajid Mehmood SIA-POC (Security Infra Admin) 0321-5169249 sajid.mehmood@waridtel.com Level-2 T2=T1+1 HR
8 Nasir Khan SIA-AM 0321-5169531 nasir.khan@waridtel.com Level-3 T3=T2+1Hr
9 Ijaz Yasin Regional Manager 0321-4006095 ijaz.yasin@waridtel.com Level-4 T4=T3+2HR
 Region
Nationwide
Nationwide
Centre-1 and Centre-2
North and South
Nationwide
Natonwide
Natonwide
Natonwide
r,Layyah)
Region
Central-2
Multan/Sahiwal/Vehari
DG Khan/Rajanpur/Layyah
Multan
DG Khan
Central-2
Central-2
Central-2
Faisalabad
Faisalabad
Central-2
Central-2

Region
South
Karachi
Sukker
Hyderbad-Balochistan
South
South
South
South
Karachi
South-Remote
/ Gilgit / Skardu / Abbottabad / Mansehra)
Region
North
North
AJK/Isd city
Isla Remote-Jehlum-Taxila-AJK
Islamabad
KPK
North
North
North
 Centre-1 ( Lahore, Kasur, Okara, SHK, Faislabad, Gujranwala, Narow
No Name Designation
1 NOC Fueling-POC/NOC
2 Ahsan Mushtaq TL NOC
3 Saqib Saeed TL FOPS
4 Junaid Rao TL FOPS
5 Faisal Mughal TL FOPS
6 Muhammad Shahbaz TL FOPS
7 Muhammad Zain AM FOPS
8 Saeed Riaz AM FOPS
9 Muhammad Musab CP-POC
10 Qaiser Iqbal Site Rent issue-POC
11 Saleem Raza SIA-POC
12 Danish Mand SIA-AM
13 Wasif Ahmed Manager FOPS
Central-2 ( Multan,Sahiwal,Hasilpur,Bahawalnager,Vehari,Bahawalpu
No Name Designation
1 O&M/Fuel NOC Hot Line
2 Adeel Arshad NOC Team Lead
3 Adeel Arshad TL FOPS
4 Muhammad Azam TL FOPS
5 Munir Ahmad TL FOPS
6 Muhammad Zeeshan TL FOPS
7 Shafqat Hussain AM FOPS
8 Arif Kamran AM FOPS
9 Zeeshan Tabassum SIA/Site Rent Issue-POC
10 Muhammad Javed CP-POC
11 Khalid Mehmood AM CP & Fuel
12 Maj. Akbar Ali Zahid RM SIA
13 Tajamul Hameed Manager FOPS
South ( Sindh - Balc
No Name Designation
1 O&M/Fuel NOC Hot Line
2 Umair Siddiqui NOC Team Lead
3 Muhammad Zubair TL FOPS
4 Khalid Mahmood TL FOPS
5 Shahid Zahoor TL FOPS
6 Salman Hashmi TL FOPS
7 Muhammad Younus CP-POC
8 Farhan/Mubeen Fueling-POC/NOC
9 Zulfiqar Fasih Site Rent issue-POC
10 Imran Mohiuddin SIA-POC
11 Syed Osama Ali SIA-RM
12 Shahid Ali RM South
North (Kharian / Jehlum / Chakwal / Mirpur / Azad Kashmir / Rwp / Isd / Murree / Muzafarabad / Bagh
No Name Designation
Hot Line
Saqib Hassan NOC Team Lead
5 Muhammad Ilyas TL FOPS
6 Syed Ahmad Ali Shah TL FOPS
2 Mir Nasir Hasnain AM FOPS
4 Shoukat Ali AM FOPS
8 Sajid Mehmood SIA-POC
9 Nasir Khan SIA-AM
1 Ijaz Yasin Manager FOPS
e, Kasur, Okara, SHK, Faislabad, Gujranwala, Narowal, Sialkot, Gujrat, Mandi Bahuddin, Sarghoda, Mainwali)
Contact No Email Level
0321-4490110/0321-4490121 noc.c1@waridtel.com Level-1
0323-4490571 Ahsan.Mushtaq@Waridtel.com Level-2
0323-4478487 Saqib.Saeed@Waridtel.com Level-2
0322-8448704 Junaid.Rao@Waridtel.com Level-2
0321-7722880 Faisal.Mughal@Waridtel.com Level-2
0321-4426753 Muhammad.shahbaz@waridtel.com Level-2
0322-4006607 Muhammad.Zain@Waridtel.com Level-3
0321-4000695 Saeed.Riaz@Waridtel.com Level-3
0321-4496377 Muhammad.Musab@waridtel.com Level-2
0322-4008699 Quisar.iqbal@waridtel.com Level-2
0322-4000166 Saleem.raza@waridtel.com Level-2
0323-4440081 Danish.mand@waridtel.com Level-3
0322-4002183 Wasif.Ahmed@Waridtel.com Level-4
Sahiwal,Hasilpur,Bahawalnager,Vehari,Bahawalpur,Muzafergarh,DG Khan,Taunsa,Bhakker,Rajanpur,Layyah)
Contact No Email Level
0321-4497530 noc.c2@waridtel.com Level-1
0321-6325169 adeel.arshad@waridtel.com Level 2
0321-6325169 adeel.arshad@waridtel.com Level 2
0322-7474132 muhammad.azam3@waridtel.com Level 2
0321-6957852 munir.ahmad@waridtel.com Level 2
0321-4000563 Muhammad.Zeeshan22@Waridtel.com Level 2
0321-6300121 shafqat.hussain@waridtel.com Level 3
0321-4445735 arif.kamran@waridtel.com Level 3
0323-6288741 Zeeshan.Tabassum@waridtel.com Level-2
0322-4001770 Muhammad.Javed@waridtel.com Level-2
0321-6323092 khalid.mehmood@waridtel.com Level 3
0320-4440095 AkbarAli.Zahid@waridtel.com Level-3
0321-6338000 tajamul.hameed@waridtel.com Level 4
South ( Sindh - Balcohistan)
Contact No Email Level
0321-4497469 NOSSHotlineSouth@waridTel.com Level-1
0321-2421974 Umair.Siddiqui2@Waridtel.com Level-2
0322-4646121 muhammad.zubair2@waridtel.com Level-2
0321-2220461 Khalid.mehmood@waridtel.com Level-2
0321-2421766 shahid.zahoor@waridtel.com Level-2
0321-2421720 salman.hashmi2@waridtel.com Level-2
0323-4482979 Muhammad.younus@waridtel.com Level-2
(322) 4257777-Ext3100 Level-2
0321-2023796 Zulfiqar.fasih@waridtel.com Level-2
0321-2420402 imran.mohiuddin@waridtel.com Level-2
0320-2223303 osama.tahir@waridtel.com Level-3
0321-2420349 shahid.ali3@waridtel.com Level-4
ashmir / Rwp / Isd / Murree / Muzafarabad / Bagh / Rawalakot / Peshawar / Kohat / Bannu / Karak / Gilgit / Skardu / Abbottabad / Ma
Contact No Email Level

0322-8188126 Saqib.hassan@waridtel.com Level 2

0321-5169839 muhammad.ilyas@waridtel.com Level 2
0322-5002158 ahmad.shah@waridtel.com Level 2
0320-5000205 mir.nasir@waridtel.com Level 3
0321-5169861 shoukat.ali2@waridtel.com Level 3
0321-5169249 sajid.mehmood@waridtel.com Level-2
0321-5169531 nasir.khan@waridtel.com Level-3
0321-4006095 ijaz.yasin@waridtel.com Level 4
oda, Mainwali)
Region
Centre-1
Centre-1
Lahore
Gujranwala
Faisalabad
Lahore
Lahore
Faisalabad
Centre-1
Centre-1
Centre-1
Centre-1
Centre-1
ajanpur,Layyah)
Region
Central-2
Central-2
Multan/Sahiwal/Vehari
Multan/Bahawalpur/Hasilpur
DG Khan/Rajanpur/Layyah
Bhakker/Taunsa/Muzafergarh
Multan
DG Khan
Central-2
Central-2
Central-2
Central-2
Central-2

Region
South
South
Karachi
Hayderabad
Sukker
Balochistan
South
South
South
South
South
South
Karak / Gilgit / Skardu / Abbottabad / Mansehra)
Region

North
 AJK/Isd city
Rwp/Jehlum/Chakwal/Motorway M2/Mirpur
AJK/Isd/Rwp
KPK
North
North
North
 Head Office

No Name Designation Contact No

1 Asim Sohail Officer-Sharing Operations 0323-4213069

2 Faran Ahmed Executive Site Sharing Operations 0324-4478666
3 Ovais Ali Khan AM-Sharing Operations 0321-4000683
6 Jail Mirza Senior Manager Operations
Centre-1 ( Lahore, Kasur, SHK, Gujranwala, Narowal
No Name Designation Contact No
1 NOC NOC/Fueling-POC 0321-4490110/0321-4490121
2 Ahsan Mushtaq Team Lead NOC 0323-4490571
3 Taha Mateen NOC Manager 0321-7822974
6 Muhammad Shahbaz Team Lead Operations 0321-4426753
4 Saqib Saeed Assistant Manager 0323-4478487
5 Junaid Rao Assistant Manager 0322-8448704
7 Mi Nasir Assistant Manager 0320-5000205
8 Muhammad Musab CP-POC 0321-4496377
9 Asif Abdullah Site Rent issue-POC 0321-8465644
10 Kashif Javed SIA-POC (Security Infra Admin) 0321-4009946
11 Major Asif Bajwa SIA-AM 0321-4400648
12 Yousaf Bhatti Regional Manager 0321-4666204
 Head Office

Email Level Duration

asim.sohail2@waridtel.com Level-3 T3=T2+1Hr

faran.ahmed@waridtel.com Level-3 T3=T2+1Hr
ovais.ali@waridtel.com Level-4 T4=T3+2HR
Jalil.Mirza@Waridtel.com Level-5 T5=T4+ 7HR
ur, SHK, Gujranwala, Narowal, Sialkot, Gujrat, Mandi Bahuddin)
Email Level Duration
noc.c1@waridtel.com Level-1 T1=T0+1 Hr
Ahsan.Mushtaq@Waridtel.com Level-2 T2=T1+1 HR
taha.mateen@waridtel.com Level-3 T2=T1+2 HR
Muhammad.shahbaz@waridtel.com Level-2 T2=T1+1 HR
Saqib.Saeed@Waridtel.com Level-2 T3=T2+1Hr
Junaid.Rao@Waridtel.com Level-2 T3=T2+1Hr
mir.nasir@waridtel.com Level-3 T3=T2+1Hr
Muhammad.Musab@waridtel.com Level-2 T2=T1+1 HR
Asif.Abdullah@waridtel.com Level-2 T2=T1+1 HR
Kashif.Javed@Waridtel.com Level-2 T2=T1+1 HR
asif.bajwa@waridtel.com Level-3 T3=T2+1Hr
Yousuf.Bhatti@Waridtel.com Level-4 T4=T3+1HR
 Region

Centre-1 and Centre-2

North and South
Nationwide
Natonwide

Region
Nationwide
Nationwide
Nationwide
Lahore
Lahore remote/Kasur
Gujranwala
Lahore
Centre-1
Centre-1
Centre-1
Centre-1
Centre-1