The 7 Quality Management Principles - The plan, do, check, and action is an

effective model to systematically manage

and how to apply it to the organizations and control and continually improve all
processes processes focusing and satisfying the
customer needs have the following
benefits: Increase Business, Return
The 7 Quality Management Principles Customers, Enhance Reputation,
Customer Satisfaction and Loyalty.
- Are a set of fundamental beliefs norms
rules and values that are accepted as true
and can be used as a foundation to guide Principle No. 2 Leadership
in organizations performance
- Leaders at all levels establish unity of
improvement.
Purpose Create conditions in which
people are engaged achieving the
- By analyzing and understanding the
organizations quality objectives.
customer requirements which will be
included and measured in the
- Communicate the strategic direction &
organization’s objectives by the leadership
Objectives throughout the organization.
and communicated. To engage all the
people of the organization by providing
- Encourage the organization commitment
the competent and capable resources
to Quality
needed by applying the process approach
cosistend and predictable results are
achieved more effectively and efficiently
Leaders also ensure Sustain Shared Values,
when activities are understood and
Fairness, & Ethical model for Behaviour.
managed as interrelated processes.
Establish a culture of Trust and Integrity Provide
resources Training and Authority to Act with
- That functioned as a coherent system
accountability. And inspire & recognize
decisions which are based on the analysis
Employees Contribution.
and evaluation of data and information
will more likely to produce desired results The following benefits will be evident in the
and improvements. And also to encourage organization due to good leadership.
and recognize achievements by suppliers
 Increased Efficiency & Effectiveness
and partners.
 Improved communication
 Improved Capability
 Development of employees
Principle No. 1 Customer Focus
 Achievement of objectives
- The primary focus of quality is to meet
customer requirements and the needs of
the other interested parties and strive to Principle No.3: Engagement of people
exceed customer’s expectations.
- Competent, empowered and engaged
- Plan, design, develop, produce, deliver people are essential to enhance its
and support goods and services to meet capability to create & deliver value.
customer needs and expectations.
 The management Communicate Customer Principle No. 5: Improvement
Requirements & Company Objectives
- Successful organizations ongoing focus for
throughout the organization. To ensure the
improvement.
Involvement of all employees and to
- They Promote and Establish
Promote collaboration Facilitate open
Improvement objectives at all levels of
discussion and sharing knowledge and
the organization. By systematically
experience. And Enable self- evaluation of
Monitor, Audit and Review the
performance againts personal objective.
completion and results of the processes.
Which will result to the following Benefits: Recognize and acknowledge the
Improvement.
 Achievement of Objectives
 Involvement of employees
 Enhanced creativity
 Enhance employee satisfaction The Following Benefits:
 Increased team work and collaboration
 Improved Processes
 Risk Identification
 Root cause elimination
Principle No. 4: Process Approach
 Break through management
- The ISO 9001 employs the process  Enhance innovation
approach starting with identifying the
Customer Requirements & incorporates
the plan, do, check, action PDCA cycle.
Which enables organization to plan its
Principle No.6: Evidence- based decision making
processes and their interactions
understanding how results are produced - Decisions based on analyses evaluation of
by this interrelated sytem of processes. data and information.
- Determine and monitor KEY data
- Enables an organization to optimize the - Understand the cause and effect
system and its performance by identifying relationship
risks and opportunities risk based thinking - Make decisions and take actions based on
enables an organization to determine the evidence, Balanced with Experience and
factors that could cause its processes. Intuition

- And its quality management system to

deviate from the planned results to put in
place preventive controls to minimize
negative effects and to make use of
opportunities. As they arise to ensure that
customer requirements will be achieved.
The following benefits:
The following benefits:
 Improved decision making
 Improved processes
 Improved effectiveness & efficiency
 Better negotiation power
 Effectiveness of past decisions

 Ability to Focus on key processes

 Systems through aligned processes
 Optimized performance of Resources
 Reduced Cross- functional barriers
 Consistency, Effectiveness & Efficiency
Principle No.7: Relationship Management
- It is important to identify and build
relationship with the relevant interested
parties that influence the performance of
an organization to ensure continous
success of an organization.
- Not only shall we focus on our Customers
and Suppliers, but also the relevant
interested parties.
- Employees
- Society that can have an effect on the
organization
- Measure performance and give feedback

The following benefits:

 Mutual success for all relevant parties

 Shared Goals and Values
 Create Wealth for all Parties
 Improved Capabilities
 Well managed Supply Chain