Use this spreadsheet in conjunction with the resources below when operating your hotel during

• Temporary Downtime Checklist

• Back in Service Checklist

1. Setup
Enter your hotel information

Select your Hotel Brand 2

Hotel Name

Address

City, St, Zip or Postal Code

Phone

Hotel Business Date MM/DD/YY

2. Tabs
After filling out the hotel information above, use the following tabs:
Registration Card - Print blank registration cards to use during a downtime.
Charges-Payments - Keep track of charges and payments that occurred during the PM downtime.
Departures - Keep track of departures using the departures list from your PM's emergency reports.
Arrivals - Keep track of arrivals using the Arrivals list from your PM's emergency reports.
Room Moves - Track room moves for updating later in the PM.
Room Status - Track room status changes for updating later in the PM.
Call Back Log - Track any guest who require call backs that could not be resolved during the downtime.

*You are not required to use this optional tool. It is provided to you as a resource you may choos
managing your hotel. You are solely responsible for management decisions regarding
n operating your hotel during a PM downtime.

uring the PM downtime.

PM's emergency reports.
rgency reports.

esolved during the downtime.

as a resource you may choose to use to assist you in

nagement decisions regarding your hotel.*
 Enter Your Hotel Information on the Overview tab!
Enter Your Hotel Information on the Overview tab!
Enter Your Hotel Information on the Overview tab!
Enter Your Hotel Information on the Overview tab!

Guest Information
Wyndham Rewards Information
Guest Name

Member Number Member Level

Address

City, St, Zip/Postal Code Telephone Number

Company E-Mail Address

Reservation Information

Confirmation Number Room Type Room Number

/
Arrival Date Adults / Children Rate Code Checked In By / Time

← X $ ← X
Departure Date Guest Initials Room Rate(s) Guest Initials

← X
Number of Nights Guest Initials Company/Group

Payment Information
$
Payment Method Authorization Number Authorized Amount

I acknowledge all guest rooms and suites are non-smoking. Should anyone smoke in your guest room or suite during your stay a
$250.00 (USD) fee will be assessed to your guest account. I agree to be held personally liable in the event that the indicated person,
company, or association fails to pay for any part or the full amount of incurred charges on my guest account. I understand my credit
card presented at registration will be used for any charges during my stay. Debit and Credit cards will be authorized at check-in for
the amount of your stay, plus an amount to cover daily incidental charges. The authorization will hold the funds until the check out,
at which time the amount actually incurred during the stay will be charged, authorized amounts may take up to 30 days after the
departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges. I
acknowledge the hotel is not responsible for valuables left in the guest room or suite. Safe deposit boxes are available at Guest
Registration in the hotel lobby for the protection of your valuables. The hotel's liability for personal belongings is limited as defined
by state statutes.

Guest Signature: Date:

 Charges/Payments
Today's Date:
Guest Information Charges Payments Total

Starting
Folio Ending
Room No. Name Balance Type Amount Tax Notes Type Amount Notes Balance
101 Example, Bob 228.00 Room Charge 100.00 14.00 342.00
102 Example, Jane 114.00 MasterCard 114.00 0.00
103 Example, Jim 342.00 Direct Bill 342.00 DB Acme Building Co 0.00
 Today's Departures
Today's Date:

Folio
# of Balance Payment Ending
Status Room # Last Name First Name Arrival Date Nights Rm Rate Forward Payment Type Amount Balance Notes
Due Out 100 Example Jon Fri, 07/31/20 $ 100.00 $114.00 Visa 114.00
Checked Out 102 Example Jane Tue, 07/28/20 $ 100.00 $114.00 Visa 114.00 0.00
Stayover 103 Example Jim Thu, 07/30/20 $ 100.00 MasterCard 0.00
Due Out 104 Example Joe Mon, 07/27/20 $ 100.00 AMEX 0.00
 Today's Arrivals
Today's Date:
# of Auth
Status Room # Last Name First Name Dep Date Nights Adults Children Rm Rate Payment Type Auth Code Amount Notes
Due In 100 Example Jon Sun, 08/02/20 2 2 $ 100.00 Visa
Checked In 102 Example Jane Tue, 08/04/20 1 0 $ 100.00 Visa 123456 114.00
Cancelled Example Jim Mon, 08/03/20 1 0 $ 100.00 MasterCard
No Show 103 Example Joe Fri, 08/07/20 1 0 $ 100.00 AMEX
 Room Moves
Today's Date:

Old Room
Guest Name Old Room Status New Room
Example, Jon 100 Dirty 105
Moves

Reason for Move

AC not working
 Room Status Changes
Today's Date:

Front Office
Room Status HSK Status Notes
100 Vacant Clean
101 Occupied Clean
102 Vacant Out of Order
 Call Back
Today's Date:

Guest Name Call Time Guest Phone Number

 Call Back Log

Notes/Reason for Call Back Called Back?

Called Back By Time Called