HOW TO USE THE JOB FILE The Job file is for you. Each student's Job file will be different, and will be a personal record of the language that is most useful in your work. © Study the tips below. @ Write down all the new words and phrases from the lesson that are most useful to you. ‘¢ Write as many personal examples as you can in the Job file exercises. ‘© Revise your work regularly. © Keep the Job file as a personal record of the language you need for your work. STUDY TIPS | 1 Look up English words in a good bilingual dictionary, es. | waiter — garcon de café, serveur waitress — serveuse ‘Then write the English word and the translation in your Job file. 2 Lear the pronunciation and the stress, e.g. re'ceptionist. 3. Use a personal example of a word, e.g. | Tm a receptionist at the Plaza Hotel. 4 Group relevant words together, e.g. | bed sheet pillow pillowcase duvet blanket | > Draw a picture to heip you remember a word, © bed 6 Lear adjectives and nouns together, e.g. a private beach 7 Make questions from statements, e.g. Twork at the Ritz. Question: Where do you work? 8 Learn opposites, e.g. BIG —small go up — go down 68Translation Translation Translation .. Translation ___. A: My name's Pablo. A: I'ma waiter, Here are two questions. Write the two answers: Q: What's your name? As... Q: What do you do? Ar. 1.9 Complete this dialogue. A} Hello, my name's z _. work in the ieee ssusnswee Hotel. And you, . al Hb gy MY se Maria. Hi vss Nice to meet you, Maria. Where ..... annie SEMMDE Spain. Oh, what part? Madrid, And what... >a > ero .- you do? 69Personal job file ——'—_ = - New words and phrases: asi ss pemncnasmcccencesicc:, | TRA Translation Translation Translation Translation 2.4 GJ Write these dates. Today's date pecias Your birthday ‘What other dates are important to you? Confirmation letter Fill in the gaps using your own words. Arrival an eae Depart asec Room .... Confirmation We look forward to Kind regards, 2.9 ‘A guest is checking in. Complete the dialogue using your own words. Recemonst } Good evening, sit, can I you? Gusst_ | Good evening, I'm afraid I don't have a : Do you a double _.. for tonight? Recemonist ? Til just a Yes, we have a... room with twin beds and bath. Gust} And how much is it? Recernonst It's 190 euros per. for the room, not including breakfast Guest F That's nnn Pll take it | Dear : NU cassette to confirm your ____ |STSCI New words and phrases: me Translation ..... Translation Translation Translation Translation Describe a standard bedroom in the hotel where you work using some of these words: TV. double bed sheets desk chairs radio alarm CD player coat hangers wardrobe remote control pillows telephone mini-bar central light s writing paper blanket duvet bedside lamp h trouser press flowers suitcase stand dressing table laundry bag personal safe Describe a luxury bedroom in the hotel where you work using some of these words: | air-conditioning plants 71aber OO OT el New words and phrases: cevennnne Translation .. on ‘Translation Translation Translation Translation 4.4 Describe a bathroom in the hotel where you work using some of these words: bath shower mirror shampoo tissues light switch shaver socket bathrobe bin next to under Porter Guest Porter Guest i washbasin soap hot cold water toilet paper towels in on over behind 4.9 Complete the three stages of this conversation: 1. In the lobby Can I Yes, please ..... 2. Leaving the lobby This way . 3. Attthe guest's room Porter Gust Porter 72)Translation ae Translation Translation Translation Translation .. 5.4 Correct the mistakes in each question and answer, Q: What time the restaurant is open, please? A: It open at 7 pm. Q: Laundry service still is available? A: 'm sory, itis close at 10 pm. (BB Write four questions and answers about opening and closing times of services at the hotel where you work. Question Answer 5.9 Write four questions and answers about business and leisure services at the hotel where you work, Question AnswerIN OTOE NS CoSo Me) SHH New words and phrases: _ os - Translation ....... serps seemmetnnninateainine Translation ee Translation “ Translation _ . ‘Translation re 6.4 You are in the reception area of the hotel where you work. Choose four places guests want to go to inside the hotel. Start from reception. Write down these four for guests. 1 2 3 4 6.9 You are in the reception area of the hotel where you work. Choose two places outside the hotel that guests ask directions to. Start from reception. Write down these directions for guests. 1 74New words and phrases: ane _- Translation _— - sn CL Translation . os Translation Translation een 7.4 Complete these checking questions. There is one guest. The full order is: 1 salad, 1 vanilla ice cream, I black coffee. Question: Is that sod (check caesar or mixed green) Affirmative: So that's... - oo a -nonennen (peat order) a i " Question tag: That's... oe _, isn't it? (confirm it’ an espresso) | | r Final check: Would you like ..... an z 7.9 J Which services are offered at the hotel where you work? What do you say if the service is not available? (BD Correct these sentences. There are two mistakes in each. 1 It’s doesn’t open 8 am. 2. I'm very sorry, sir, but swimming pool closes 10 pm. 3. Is not possible use the fitness centre after 8 pm. 4 I'm very afraid it's no open now. 5. Mrs Jones checks out yesterday 8.30. 758.9 76 What problems do guests have 2 Translation cnn Translation Translation .... Translation Transl; the hotel where you work? Note down one problem and the solution you would suggest. Guest Ewptovee Choose an appliance in the hotel that guests have trouble with. Explain how it works. It works like thisNew words and phrases: Translation Translation . Translation Translation... Translation .. 94 Write complete sentences for each of these six stages of a dialogue between a bar person and guest. Welcome the guest... Enquire about drinks .. Explain choice ....... . Apologise that the drink is not available ....... Offer an alternative 9.9 a bar person and guest: the bill, method of payment, and the tip. 1 Guest asks for the bill. You present it. Guest Bar PeRsON 2 Guest asks about payment. You explain, Guest BAR PERSON 3 Thetip Guest Ba PERSON | Write complete sentences for these three stages of a dialogue between | LTranslation ...... Translation .... Translation .... Translation Translation is welcoming guests and taking orders B_ Complete this conversation. The wai : for ape on Warten $ Good ence ne _ teservation? Guer Yes, The name's pee | Warr Yes, Follow. . a | an aperitif? | Re Gut | Yea een anda | E So, that's Remember the stages: asking and recommending, explaining, choosing, checking. 10.9 Complete the conversation between the waitress and the guests. Waren Wamreess ? What .. nue follow, sir? Gusst1 Some fish, please, .. on recommend? Wannss : The. | Gusr1 | OK, I'l have that, please. Warnes: And you, madam? Gust? | Could you tell me what this meat dish is, please? | Warnes: Yes, the Its. a Gusr2 } Tilt it, and. Warnes: May I recommend the Gurst1 Sounds good. Gust2 | Anda. of sparkling sc nesnuny Please. Wartress } So, that's. So = on Thank you. 78een TRANSIAION nen Translation Translation _... Translation __.. Translation 11.4 J Describe two of the most popular dishes in the restaurant where you work. Say what they are and where they come from, | 1 2 - “ - ‘Complete the suggestions using these expressions: Try the... Ican recommend the ... I suggest ... lf you prefer herbal tea, If you like cooked desserts, . q 2 3. For a soft cheese, 4 Ifyou prefer something cold, 5 6 For something very traditional If you prefer coffee with whiskey, ‘The usual tip is. (10% 15% 20%) ee 11.9 [JJ Complete the sentences. | (included / not included in the bill) | Tips are ED Complete the conversation: ask about the meal, correct the bill, say goodbye. Wane How _. the meal? Gust : ce May Uhave the oo sscnsnner Please? Warren Here you Loecels Guest Is service wu? Oh, ... / .... this item correct? Warmer $V just 0 ftagain. Um sorry, sin it's oUF | Vi. Guest Here you .._. a ..... Is a credit card OK? Ware Yes, that's fine. Thank you. Goodbye. We hope :New words and phrases: Translation Translation Translation Translation Translation Write six recommendations you make to guests. Use these expressions: You must visivsee /go to is full of ... You shouldn't miss the ... You could go (to) .... Why not go (to) ... I'll show you on the brochure .. 12.9 Describe three places to visit in your region. Choose from these adjectives: interesting sandy modern popular busy crowded big small exciting relaxing safe cheap expensive near far Remember the forms old ~ older ~ the oldest busy ~ busier ~ the busiest interesting ~ more interesting ~ the most interesting 1 B, 3woe Translation ... Translation Translation 13.4 Write a brief letter to a guest answering his/her enquiry about room rates and offer to help with any further inform: in the hotel where you work. Dear Translation Translation ... 13.9 Write a brief letter to a guest answering his/her enquiry about conference facilitiesLCST RTs) New words and phrases: vacua - aoneee Translation —— cient Translation pio _ metsnntnsneenscmanan ‘Translation Translation Translation 144 How do you begin and end a telephone conversation in the hotel where you work? Ce End sien ‘A guest wants a single room with bath and balcony for three nights. Explain that you have a single room with bath, but not balcony. The guest accepts. Write a brief conversation between the hotel employee and the guest. Guest I'd like a single room with bath and balcony for three nights. Emnovee Guest 14.9 Write down what an employee, answering the phone, would say in each of the following, situations. 2. The caller wants to speak to a guest whose line is busy. 1. The caller wants to speak to a guest. The guest is not in his/her room,New words and phrases: Translation .. Translation ___. Translation Translation __ Translation 15.4 (J Here are four answers. Write appropriate questions. A:Yes, he left an hour ago. ‘A: Yes, we've got everything. A:Yes, you're right, we have made a mistake. _._ A:Yes, we've put everything on the coach Here are four questions. Write appropriate answers, Q: How would you like to pay? A: Q: Have you checked everything? Q: Can I pay by cheque? Q Is everything ready? zee 15.9 Answer these questions from the guest. Decide on the appropriate answers. a a Q Did | really make all those calls? Ni