HARJIT KAUR

ID : 0847964

ANS 1 : Differences between aggression and violence:

Aggression Violence

1. Definition Aggression is the term used to describe a violence explicitly refers to the use of physical
variety of acts or behaviors that are meant force with the aim to injure or inflict harm.
to hurt or injure other people.

2. Intent Aggression can be purposeful or violence is always deliberate. It entails the willful
inadvertent. It may result from a need to use of force or other harmful behaviors against
control or exert authority, from frustration other people.
or rage.

3. Range Physical and verbal acts are both included
in the broad category of behaviors that
make up aggression. Acts like yelling,
insulting, pushing, or fighting may be part
of it.
aggressiveness that results in bodily harm or injury
is particularly referred to as violence. Usually, it
entails using weapons like guns, knives, kicks, and
hits.

4. Severity The degree and kind of aggression might However, the kind of violence is usually more
differ. It can take the form of less serious severe. Acts that seriously hurt or injure other
physical altercations or intense verbal people are involved.
disputes.

5. Context Interpersonal connections, competitive Violence, however, is typically viewed as socially

environments, sports, and other
circumstances can all give rise to
aggressive behavior. It might be an
understandable reaction to specific
circumstances or disputes.
reprehensible and is frequently connected to illegal
activity. There is a greater likelihood of legal
repercussions and social disapproval.

6. Result Physical hurt or harm is not usually the violence is distinguished by the infliction of
consequence of aggression. Psychological bodily pain or injury against other people.
manipulation or verbal threats are examples
of non-physical types of aggressiveness that
may be involved.

ANS 2. Some of the strategies that can be used at Well-Mart to reduce the risk of workplace violence are given
below:

 Create and Disseminate a Comprehensive Workplace Violence Policy: Formulate a precise and all-
encompassing policy that delineates actions that are forbidden, stresses the importance of upholding a safe
work environment, and defines workplace violence. Make sure all staff members are aware of this policy's
expectations and penalties.
 Perform Risk Assessments: Evaluate the workplace on a regular basis for possible violent risks and
weaknesses. Determine which environments, circumstances, or occupations may be more violent, then

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 Chapter 1—Introduction
create focused preventative strategies in response.
 Make plans for emergency responses. Establish and disseminate emergency response plans that specify
what should be done in the case of a violent occurrence. Make sure staff members are aware with
evacuation routes, emergency exits, and response procedures by holding frequent exercises.
 Regularly Review and Enhance Strategies: Review and enhance strategies as needed in response to
incidents, feedback, and evolving conditions. Keep abreast on industry guidelines and best practices for
preventing workplace violence.
 Training and Education: Provide courses on the prevention and awareness of workplace violence. Teach
staff members how to report occurrences, identify early warning signs, and use de-escalation and conflict
resolution approaches. Provide managers with the tools they need to deal with cases of workplace violence.
 Put Security Measures in Place: Upgrade physical security measures with access control, security
cameras, and alarm systems, among other things. Maintain emergency procedures, well-lit parking lots, and
legible signage. Think of the presence of guards or security staff as a disincentive.
 Promote Reporting and Support Systems: Provide a private reporting system that motivates staff
members to report any incidences or worries about workplace violence. Make sure that reports are given
careful consideration, are looked into right away, and that the proper action is done. To assist impacted
people in overcoming the fallout from violence, offer support services like counseling or employee
assistance programs.
 Encourage an Open Communication, Inclusive, and Respectful Work Environment: Encourage an
environment that values transparency, inclusivity, and respect. Promote cooperation, wholesome
interactions, and support for one another among staff members. Put in place laws against bullying,
harassment, and discrimination.
 Put Conflict Resolution Mechanisms Into Practice: Provide and support efficient internal conflict
resolution processes in the company. To resolve disputes before they turn violent, promote candid
communication, negotiation, and mediation.
 Track and Resolve Warning Signals: Teach managers and supervisors to spot any changes in conduct,
heightened anger, or threats as possible early indicators of workplace violence. Give people a way to report
these issues, and make sure the right things happen afterward.

ANS 3: Some risk factors for workplace violence and aggression at Well-Mart are :

 Customer Interactions: Workers in a retail environment, such as Well-Mart, frequently have direct
interactions with customers. Verbal or physical aggressiveness can be more likely when dealing with
challenging or upset customers, managing complaints, or enforcing store standards.
 High-Stress conditions: Workplaces that are fast-paced, understaffed, or have high-stress conditions can
make workers feel more stressed out. Stress like this can make things more tense and perhaps make people
act aggressively.
 Cash Handling: Working at cash registers or in cash office operations can require handling cash. There is
a chance of robbery or physical violence when money is present and there is a chance of theft.
 Accessibility to Weapons: If conflicts intensify, having guns on hand or having ready access to them at
work can greatly raise the likelihood of bloodshed.
 Lack of Training, Policies, and Support: It is possible for workplace violence and aggression to increase
as a result of inadequate policies, training in conflict resolution and de-escalation techniques, or support
networks.
References

1. https://www.phoenixaustralia.org/disaster-hub/wp-content/uploads/2022/06/Distinguishing-between-anger-
aggression-and-violence.pdf#:~:text=Aggression%20is%20generally%20considered%20a,injury%20as%20its
%20primary%20goal.
2. https://us.humankinetics.com/blogs/excerpt/learn-the-difference-between-anger-aggression-and-violence
1-2 Copyright © 2021 by Nelson Education Ltd.
 Chapter 1—Introduction
3. https://www.securitymagazine.com/articles/98597-6-strategies-to-reduce-workplace-violence-risk
4. https://www.easyllama.com/blog/types-of-workplace-violence/
5. https://reddotalert.com/20-risk-factors-that-could-make-you-a-victim-of-workplace-violence/

1-3 Copyright © 2021 by Nelson Education Ltd.