Control No: HELP US SERVE YOU BETTER! ‘hie Client Satisfaction Measurement (CSM) tracks the customer experience of government offices. Your feedback on your recently concluded transaction wil help this office provide a better service. Personal information shared wi bbe kept confidential and you always have the option to not answer this form. Client type: 0 catzen © Business © Government (Employee or anor agency) Region of residence: INSTRUCTIONS: Check mark (+) your answer tothe Citizen's Charter (CC) questions. The Ciizen's Charter isan oficial document that reflects the serices ofa goverment agencyofice including its requirements, fees, and processing times among others. C1 Which of the following best describes your awareness of a CC? (Dt. tknow what a CC is and | saw this offee's CC. 10.2 tknowwhat« OC is but tas NOT see this ofe's Co. 103. Heamed ofthe CC ony when | saw tis ofce's CC. ‘D4. to nat know whata CC is ad Ie pt eo8 on inthis ofice. (Answer NWA’ on CC2 and C3) C2 aware of CC (answered 1-3 in CC1), would you say that the CC of this offce was D1. Easy to soe (D4. Not vise at at (D2. Somewhat easy to see O6.NA 2 biiaut to see C3. aware of CC (answered codes 1-3 in CC), how much did the CC help you in your transaction? (21. Helped very much D3. Did nat hep 22 Somewhat helped Oana