PRAVEEN KUMAR

Senior Project Engineer

• +91 9100412773 • Praveenkumar3538@gmail.com • LinkedIn/In/Praveen • Hyderabad

Summary
Experienced Senior Project Engineer with 5+ years in ServiceNow and IT service management. Boosted user
efficiency, reduced deployment time, and improved data accuracy. Implemented Access Control Rules for cut in
unauthorized data access. Automated reporting for efficiency gain, reduced manual effort by 30%.

Technical Skills
• Programming Languages: ServiceNow
• Web Technologies: HTML, CSS, JavaScript
• Databases: MySQL
• Operating Systems: Unix, Windows
• Version Control: Git

Work Experience
Wipro Technologies May 2020 – October 2023
Senior Project Engineer
Project: British Petroleum Project
Technologies:

• Implemented SNOW utilities (UI Policies, Data Policies, Dictionary) enhancing system functionality,
leading increase in user efficiency.
• Executed smooth customizations transfer between instances using Update Sets, reducing deployment
time by 15%.
• Employed Import Sets for data extraction from diverse sources, enhancing data accuracy through
effective field mapping.
• Created and automated reports and scheduled reports, improving reporting efficiency by 20%.
• Developed Email notifications, Templates, and Mail scripts, triggering server-side email notifications via
events in event registry, improving communication.
• Applied background scripts, client scripts, Glide forms, Glide record, Glide Ajax for streamlined
processes, reducing processing time by 20%.
• Integrated third-party applications with ServiceNow, enhancing overall system functionality and user
experience.

Project Name: T-Mobile Netherlands B.V Project June 2018 – April 2020
Technologies:

• Engineered authentication methods, optimizing access control to applications, resulting reduction in

unauthorized access incidents.
• Vigilantly monitored systems, swiftly mitigating threats, leading to a 25% enhancement in overall system
security.
• Upheld SLAs, ensuring prompt ticket resolution with resolution rate, fostering a seamless workflow.
• Fortified stable and secure connections, minimizing risks and achieving increase in system stability.
• Applied Application Whitelisting and security measures, curtailing unauthorized access incidents by 30%.
• Delivered rotational on-call support, contributing improvement in issue resolution time.
• Orchestrated ServiceNow tool management, creating Incidents and Service requests, streamlining user
support processes with efficiency gain.
• Mentored, and guided the production support team, yielding a 20% improvement in overall team
proficiency.
 Education
• Bachelor of Technology in Branch July 20XX – March 20XX
College Name
• Board of Intermediate education August 20XX – April 20XX
College Name

Certifications
• Certified in ServiceNow programming languages.
• Talented in HTML, CSS, and JavaScript for web technologies.