An employee at the store provided poor customer service, swearing at and getting into a fight with a customer who was looking for sunglasses. When the manager arrived, she wrongly accused the customer of being at fault and had him detained by police for a day. The customer is now demanding the store's CCTV footage, the firing of the employee, an apology letter, and $2.5 million in damages for the negative experience and harm caused to his feelings.
An employee at the store provided poor customer service, swearing at and getting into a fight with a customer who was looking for sunglasses. When the manager arrived, she wrongly accused the customer of being at fault and had him detained by police for a day. The customer is now demanding the store's CCTV footage, the firing of the employee, an apology letter, and $2.5 million in damages for the negative experience and harm caused to his feelings.
An employee at the store provided poor customer service, swearing at and getting into a fight with a customer who was looking for sunglasses. When the manager arrived, she wrongly accused the customer of being at fault and had him detained by police for a day. The customer is now demanding the store's CCTV footage, the firing of the employee, an apology letter, and $2.5 million in damages for the negative experience and harm caused to his feelings.
I am writing to complain about a situation with your employee.
On 31st February, I went to your store to buy a pair of glasses from your store in Oxford. When I got to your store I was treated badly and your store atmosphere was so bad that as if I got into a landfill full of trash. The shop assistant didn’t even care that I got into the store and was still on his phone playing games. I asked him where I could find the sunglasses and he was so focused on the game that he even swears at me. We got into a fight and the manager came into the store and thought that I was the one who was wrong and kicked me out. Not only did she kick me out, she even called a cop on me. I was detained in custody for a day. It was the worst experience ever. I want CCTV footage of your store and want your employee to be fired. I also want an apology letter ASAP and I am suing you guys for 2.5 million USD for the damage that you guys caused to me and my feelings. I am looking forward to your response to me ASAP. Harry Jordan.