(2) DAVAO CITY WATER DISTRICT PROCEDURES MANUAL QUALITY MANAGEMENT SYSTEM ISO 9001:2015 NOVEMBIDAVAO CITY WATER DISTRICT BOGUNENT | ny crop Eston NUMBER 2 PROCEDURES MANUAL Tertcwav | NOVEMBER 14, bate 20:7 ‘SECTION PERFORMANCE EVALUATION PAGE 107 SUBJECT CUSTOMER SATISFACTION SURVEY 1.0 OBJECTIVE ‘The purpose of this procedure is to establish a systematic approach in conducting # Customer Satisfaction Survey that is in compliance with the standards of the Government Procurement Policy Board (GPPB) and with the documented QMS and {SO 9001:2015 requirements. 2.0 SCOPE ‘This procedure is applicable to the conduct ofa Customer Satisfaction Survey (CSS) which is done yearly by DCWD through a third party entity. This procedure wil be followed provided that the conduct of the survey is included in the Annual Procurement Plan (APP) for the year or after the epproval of Request for Updating of Procurement Plan. 3.0 DEFINITION OF TERMS 3.1 Customer satisfaction survey ~ a feecback mecranism employed by DCW to know the satisfaction level of its customers on the quality ofits services, 3.2 Bidder —third party entities who will jain the bidding for the conduct of the survey 3.3 Service Provider — the winning bidder, the third party entity that will be conducting the survey 3.4 C35 — acronym for Customer Satisfaction Survey 3.5 TOR—acronym for Terms of Reference 3.6 JR—acronym for Job Requisition 3.7 GPPB - acronym for General Procurement Policy Board 3,8 DCWD —acronym for Davao City Water District. 4.0 RECORDS 4.1 Terms of Reference (TOR) 4.2 Ust of Questions 4.3 Data File (electronic| 4.4 Final Survey Report 4.5 Dissemination Materials 01 SUPERVISOR/IMIS DIVISION — by: Reviewed by: ME Maat rayrr | 4 DEPARTMENT MANAGER, CPD.5.0 REFERENCE DOCUMENTS 5.1 180 9001:2015 Standard 5.2 Government Procurement Palicy Board (G?PA) 5.3 Annual Procurement Plan (APP] 6.0 RESPONSIBILITY AND AUTHORITY 6.1. The CPD Department Manager 's responsible in: DAVAO CITY WATER DISTRICT POCUMENT | pry-cro-03-002 a a ~ REVISION € at Nuubek PROCEDURES MANUAL verecivry | NOVEMBER Te, DATE 2017 SECTION PERFORMANCE EVALUATION PAGE 2a? SUBIECT CUSTOMER SATISFACTION SURVEY 6.1.1 Ensuring that a sufficient budget i¢ approved for the conduct of the Customer Satisfaction Survey atleast once a year. 6.1.2 Making decisions, with due consultation with the General Manager, pertinent to the procedures to be followed ard the deliverables of the CSS. 6.1.3 Conduct consultations with the Management and other relevant groups ia DcWo's structure regarding the items to be includad in the survey. 6.1.4 Approve Certificates of Completion and Final Acceptance, which are requirements for payment of servicss contracted out. 6.2 The Management Information Services Division (MISD) Head shall spearhead the conduct of the Css. Specifically, he/she shall ensure that acceptable principles in conducting surveys and analyzing results are adhered to at all times. 6.3 The Staffin Charge of the CSS, under the MIS Division, shall have the following responsibilities: 6.3.1 Solicit survey questions from the Management and relevant deaartments; 6.3.2 Prepare Terms of Reference and Timetable of Activities for the conduct of the survey, 6.3.3 Prepare and facilitate approval of Job Requisition for the conduct af the survey. 6.3.4 Provide list of prospective service providers for the conduct of the survey. 6.3.5 Facilitate coordination meetings with the winning service provider. 63.6 Monitor the progress of the survay 6.3.7 Prepare Certificate of Completion and Certificate of Final Acceptance. [aaa LOI SUPERVISOR,/MiS DIVISION DEPARTMENT MANAGER, CPO Prepared by: Reviewed by: Approved fy: f A Vile “7 1| DAVAO CITY WATER DISTRICT [ROGET | ow ce0-.001 | aio |, NUMBER PROCEDURES MANUAL rrecwity | NOVEMBER 14 one 20:7 PERFORMANCE EVALUATION PAGE act? sumecr CUSTOMER SATISFACTION SURVEY 63.8 Farilitate dissernination of survey resuits, 6.4 The Procurement Division, under the General Services Department shall be responsible in procuring the CSS in accordance with the provisions of the Government Procurement Law. 6.5 The Accounting Department shall be responsible in facilitating the prompt payment for services rendered by the service provider. 6.6 The Legal Department shall ensure the correctness and veracity of all legal documents pertinent to the conduct of the CSS such us the TOR and Memorandum of Agreement, ifany. 6.7 The General Manager shall approve all pertinent documents such as TOR, MOA. List of Questions, ete. He/che may inform the Board of Directors of the results of the survey, 6.8 The Service Provider shall have the following responsibilities 6.2.1 Prepare tochnical procedure far the conduct of the survey, including sampling design, data collection methodology, dat processing and simple analysis of results, 6.82 Conduct the survey and process the deta gathered in accordance with the technical procedure agreed with CPD. 6.8.2 Provide DCWD with electronic copies of the data file and tabulation of results. 6.8.4 If stipulated in the TOR and/or MOA, provide ¢ simple analysis of the survey results. I a by: Reviewed by: | Any by: 7 jt Ni Indiana f rh é OIG-SUPERVISOR| MIS DIVISION |_DEPARTMENT MANAGER, CPDDAVAO CITY WATER DISTRICT GOCIMENT T pya.cooc5001 REVISION * NUMBER PROCEDURES MANUAL weezer | NOVEMBER 14 bute nor SECTION PERFORMANCE EVALUATION PAGE 40l7 SUBJECT CUSTOMER SATISFACTION SURVEY 7.0 PROCEDURE Eesmtikele (aes iaing DETAILS C san) so steffi | 1. Prepare documents for the — - Charge procurement of CSS service | timseee provider, Documents include TOR, Timetable of Activities and List list of questions, timetable, among ‘odGuasiions others. Have the TOR reviewed by T Legal Department. Review TOR, timetable and list af questions Peal. Prepare Job Requisition (JR) MISO Staffim | 3. Prepare Job Requisition (JR) and Charge forward this to the Procurement q Division, Conduct procurement of the 35 q Receive Job Order GM,CPD DM, | 2. Review documents as to Miso Head completeness, accuracy and. relevance. Procurement | 4. Conduct procurement process in Division accordance to GPPB. Service Provider | 5, Sign Job Order to conform to the __ a! terms of the service needed. Present technical proposalto 6. Submit technical proposalto CPD. cpp ———— 7. Conduct the survey through house-to-house visits 8. Process the data using applicable software and prepare Final Report a Conduct survey, data processing and analysis issemninate Survey Results cPDDM 9. Disseminate results through various formats such as poster, 4 presentation, ete. Prepared by: Reviewed by: Approved bye 5 | phe, ] PALE, 4A OICAUPERVISOR/ MIS DIVISION DEPARTMENT MANAGER, CPO. Gs[| |_ DAVAO CITY WATER DISTRICT FOEINENT | naconc3-o01 aes —T, UBER PROCEDURES MANUAL wseectwiny | NOVEWBER 14 cate Sort SECTION PERFORMANCE EVALUATION pace set SUBIECT CUSTOMER SATISFACTION SURVEY 7.1 Identification of Items/Questions 7.11 MISO shall coordinate with relevant departmentsfunits to Wentily items or questions to be included in the survey round. 7.1.2 MISD shall come up with initiallist of survey questions for approval of the General ‘Manager. 17.2 Preparation of Terms of Reference (TOR) 7.2.1 MISD Steff In-Charge shall prepare TOR for the survey. The TOR shall contain the following: + Introduction/Rationale + Objectives = Methodology * source of Funds Sample Areas and Respondents Key Phases of the Project Implementation Koy deliverables © Responsibilities of Service Providersand the Project Proponent 7.2.2 CPD shall sook tho aivice ofthe Legal Department asto propriety and correctness of the TOR. 7.2.3 Upon declaration of the Legal Department ofthe propriety and correctness of the TOR, CPD shall forward the same to the General Manager for approval. 7.3 Procurement of Services 7.3.1 MISD Staff in-Charge shall prepere the Job Requisition (IR) with the following details © Objectives Nameof Survey No. of questions © Sample Size + Key Deliverables | Prepared by: Reviewed by: ae 3 Anseares i nee aic-siipeRViso} Gs NS DIVISION DEPARTMENT MANAGER, CPDDAVAO CITY WATER DISTRICT | SCGNET | naconoson | — rewsion—[ AUMBER = PROCEDURES MANDAL crreerwm | NOVEMBER 14 2 OKT 2017 SECTION PERFORMANCE EVALUATION ace sot7 SUBJECT CUSTOMER SATISFACTION SURVEY 7.3.2. The Procurement Division shall conduct the procurement in accordance with the Government Procurement Law. 7.3.3 The Procurement Division may ask for alist of prospective service providers from CPO to guide them in facilitating the procurement process. 7.3.4 The Procurement Division or M'SD shall serve the Job Order te the winning service provider upon completion of the procurement process. 7.4 Coordination with the Service Provider 7.4.1 MISD shall coordinate with the Service Provider to discuss pertinent provisions in the TOR, such as survey and processing procadures, sampling desiga, questionnaire, deliverables, payment, emong others. 7.4.2 MISD shall provide the necessary documents or information need by the Service Provider in the conduct of the survey. 7.5 Conduct of the Survey 7.8.1 The Service Provider shall conduct tho collection, processing and analysic of date in accordance with the provisions of the TOR and other agreements made during coordination meetings with CPD. 7.5.2 The Service Provider shall submit the deliverables in accordance with the agreed timeline of activities, Following are the minimum deliverables: ‘* Electronic file of raw data (MS Excel or SPSS format) Survey Results, table and narrative form in printed or electronic copy 7.5.3 Uponreceipt of the deliverables, MISD shall verify the completeness and veracity of the dacuments. Any deficiencies shall be immediately addressed by the Service Provider. Prepared by: 7 Reviewed by: ‘Approved Weer LE oicdbbenusod Khe-oiision DEPARTMENT MANAGER, CPD esDAVAO CITY WATER DISTRICT DOCUMENT NUMBER pmcro.0o-cn | REVISION nuwoee | PROCEDURES MANUAL Civ | NOVEMBER 14 | at oir PERFORMANCE EVALUATION moe var CUSTOMER SATISFACTION SURVEY 7.5.4 MISD shall issue Certificates of Accepiarce and Completion to the Service Provider, 75. MISO shall facilitate payment to Service Frovider in accordance with the Job Order. 7.6 Dissemination of Survey Results 7.6.1 MSD shall prepare the dissemination materials for the CSS results. This may be in the form of: © Posters © Brochures © Powerpoint Presentations | Prepared by: fi {) F | ta daar OIC-SUPERVISOR, Mis DIVISION CI Reviewed by: ez |_DEPARTMENT MANAGER, CPDTaacumenr DAVAO CITY WATER DISTRICT cote | euce0-00-om2 i REVISION | muses | ¢ nt By PROCEDURES MANUAL TSFECTINN | NOVEMBER 14 a? Dare air SECTION PERFORMANCE EVALUATION pase 16d SUBJECT DATA MANAGEMENT 1,0 OBJECTIVE The purpose of this procedure is to establish and maintain an effective and systematic control and management of all data from the diferent departments, 2.0 SCOPE This procedure is applicable to all departmental reports, data and records. 3.0 DEFINITION OF TERMS 3.1 Departmental reports — are accomplishments reports coming from the different departments of DCW. 3.2. MIS Databank the data system developed by the Management Information System of the Corporate Planning Department for encoding, uploading departmental reports and in generating summary reports. 3.3 BEWO acronym for Davao Cy Water District. 4.0 RECORDS 4.4 Stotistical indicators (WIS, web-based) 4.2 waterstat 4.3 WaterStat Dashboard 4.4 Water System Profile 4.5. MIS Databank 5.0 REFERENCE DOCUMENTS 5.1 150 9001:2015 Standard 5.2 MIS Databank User's Manual 5.3 Departmental Reports (hard/soft coples) ] Prepared by: Reviewed by: Approyeaby. nen w l "litle OIC'SUPERVISOR, MIS DIVISION | DEPARTMENT MANAGER, CPD.DAVAO CITY WATER DISTRICT TRSCIRENT | execro-ooom2 ~ REVISION ° | MUMBER PROGEDURES MANUAL essecrimr’ | NOVEMBER 14 Date 2017 SECTION PERFORMANCE EVALUATION mat | 2013 SUBIECT DATA MANAGEMENT 6.0 PROCEDURE Ree eevee Beg C Start Miso Staffin- | 1, Collect data from departmental Charge reports and other external data Receipt of Department Report and other extemal data [elton | [Verity reports for completeness MisD Staffin- | 2, Verify reports for completeness and accuracy Charge and accuracy | |) eee we Miso Staffin- | 3, Check if report is complete and YES “Complete and Charge accurate ~_ accurate? Tao | [so suite |. vert fom saueedepartinensin Verify from source denartment Charge case of discrepancies and Clarifications are needed ee [aetna dnt lo Transform data into digital Charge Databank \*| format = a MISO Staffin- 6. Generate reports in the form of Generate Summary Reports Charge statistical highlights i 7. Disseminate reports to various | Disseminate Summary Reports Jevels in the organization, e.g. thru ne T = WaterStat Center, e-mail, + WaterStat Dashboard, ete. on XS f | Prepared by: Reviewedby; ARR Aw e2 7 he aic-SiPéRVISOR, MIDIVISION DEPARTMENT MANAGER CPD_|DAVAO CITY WATER DISTRICT SRCWENT T raconcson | TEEN, | nanen _| PROCEDURES MANUAL sec | NOVEMBER 1a bate 2017 |_steron PERFORMANCE EVALUATION ce of | suwect DATA MANAGEMENT 6.1 Procedure Details 64a 6.12 64a ola 615 61.6 Departments are required to submit their reports to the General Manager, copy furnished CPD. Upon receipt of the departmental report, MISD Staff In-Charge reviews it to ensure thatit is complete and accurate, Any discrepancies and inaccuracies shall be referred back to the concerned department for the necessary correctians and adjustments, Staff in-Charge encodes the data in the MS Excel* template and load it tothe MIS. Databank. To secure the databank, back-up files are created every Sth and 20th day of the month using an external disk. This serves as an off-site back-up. ‘The Staffin-Charge shall file the encoded departmental reports in their respective folders Monthly, quarterly and semestral reports are prepared for dissemination to the Management and employees of OCW, These are in the form of a query system, which is accessible through the website, PDF files of WaterStat are also sent via e-mail to Division Managers, Department Managers, AGMs and the General Manager. Prepayed by Reviewed by: | ‘Approved by: Marteoryrs £ |_O1G-SUPERVISOR, MIS DIVISION |_DEPARTMENT MANAGER, CPDDAVAO CITY WATER DISTRICT eecunenrcoat | PM-CsD-08-001 PROCEDURES MANUAL rewsion sumac | 0 pacenuweek | 1 OF? SECTION OPERATION remem pace | 14 November 2027 SUBIECT NEW SERVICE CONNECTION APPLICATION 1.0 Objective Jo guide the Commercis) Services Department personnel on how to process the New Service Connection Application in accordanee to the office policy and of the DCWD Citizen's Charter. 2.0 Scope ‘This procedure covers all activities from the evaluation ef the New Service Connectian Application (SCA) up to the scanning of NCSA documents including the consideration of risks associeted with the process and resulting cutout besed on the BCWD Risk Management Plan and documented procedure an Risk Management Process, 3.0 Definition of Terms New Service Connection (NSC}___refers to @ newly acquired water service connection. New Service Connection refers to @ blank form where the applicant's persons Application Form (NSCAF) information is written. New Service Connection refers to a sot of filed-out NSCAF and requirements along Application (NSCA) with other pertinent documents needed for the evaluation ‘and investigation, New Service Connection refers to 2 record in the database where personal Application Record (NSCAR} Information of applicant is encoded. Applicant refers to 3 person who applies for new service connection. Technical Evaluation (TE) refers to 2 method used In assessing the technica! reguirement of the NSC. Assume Connection fefers to an existing secount acquired by a new owner /occupant of the property where the water service is instalted, New Service Connection refers 10 a form where the materials to be used for the Materials Monitoring Slip installation of water service is listed. The said meterials (nscraras| were dettcmined during the onsite investigation [Approved by: ~\ ~ prepare by: aa hee Head ~ New Senjice Connection Unt, a2 | DAVAO CITY WATER DISTRICT >ocuvenrcece | PRv-€30-08-001 of Ia) = weston uma | 0 “5; PROCEDURES MANUAL = ease wunveun | 2OF7_ seerion OPERATION rrcerwry 24rz | 14November 2017 SUBJECT 7 NEW SERVICE CONNECTION APPLICATION Supervising Utilities Custamer refers to a person who supervises, monitors and Service Officer (SUCSO) acministers the operation of the unit in a department. Store Requisition Slip (SRS) refers to a request foim where the identified materials needed in the installation for NSC is listed. 4.0 Records ‘Accomplished FR-CSDN-08-004 “New Service Connection Application” ‘Accomplished FR-CSDN-08-002 "Orientation Attendance Sheet” Accomplished FR-CSDN-08-016 “Se-vice Connection Conuact” Accomplished FR-C5ONI8-001 “Orientation Slip” ‘Accomplished FR-CSON-08.017 “Store Requisition Slip” 5.0 References PM-CSCN-08-002 “Technical Evaluation” PM-CSDN-08-002 Installation of Water Me PM-CSDN-08-003 Technicel Evaluation of Ns (PSv) Assembly PM-CSDN-08-003 Customer Feeanark Survey Procedure WI-CSON-08-001 Assessment OF New Service Connection Application inquiry WL-CSON-08-002 Conduct Of Orientaton For New Service Connection WL-CSON-08-003 Receiving Of New Service Connection Aaplicetion WICSDN-08.004 Creation Of New Service Connection Apolication Record WI-CSDN-08-005 Conduct on-site Investigation for New Service Connection Application WI-CSON-08-008 — Undiating of New Service Canaection with the Investigation Result WI-CSON 08-007 Processing of Excaveticn Permit for New Service Connection WHCSDN-08-008 Issuance of Order af Payment for New Service Cormection Fee WECSDN-08-009 Signing of Service Connection Contract Signing and Updating of New Service Comnection Record on Payment Datails WL-CSON-08-010 Preparation of Store Requisition Slip W/-CSON-08-011 Updating and Assigning of Account Number for Regular New Service Connection Application WE-CSDN-08-012 Updating and Assigning of Account Number for Agsume Connection DCWD Citizen's Charter Manual ~ Revised September 2015 The Guide on the Basic eq ‘or New Senvice Connection Service Connection with Pressure Sustaining Valve ent for Commercial Services Department Practices Installation Standards for 4” © New Senice Connection Manual Prepared by: | Review iz Approved by: rn Mi Head -NewSerjice Connecticn Unit, Depart as Ce ent IVanager_|_ Assistant Genempl Manefjer forDAVAO GTY WATER BISTIET Se PROCEDURES MANUAL vaceuneat [aor SECTION OPERATION ereccrveTY DATE [14-Nov-17 suave NEW SERVICE CONNECTION APPLICATION 6.0. Procedure see Process Flow bascee Details No. Responsible [1 Assess status atthe location subject for NSC start Refer to WI-CSDN-OB.00L, "Assessment of New Service Connection Application” es | 1.2 Inform applicant an the available schedule of access New Service | [Orentatin |! | csanse- 1 ie aes Sia | | ronnie forenttion ara give lst of reouirements for orientation schedule of orientation and indicated it in ihe FR-CSON-08-001 "Orientation Slip"; give it to the applicant, ¥ 2.1 Upon return of the apalcant, affix signature on é Frdersappicantta | ormatan] | esq nsc- fhe FR-C3DN-08-003 “Orkentaton Sp" and give i ee se] | Fromttne [tack to the applicant 2.2 Direct applicant to the crientation room conduct ericntation fer] [Orertton] | csansc. 3.1 Refer to WI-CSON-08-002, “Conduct of + Frontline Japoiica 4.2 access WSCA f technical evaluations necessary. 1 > | al wesc trainee tif 1, e14ors6 NSCA to NSC- Engineer I-Chavge 5 ¥ies incharne. |B the technical evaluation, Refer to PN-CSON-08 Conduct Technical | [— 02 “Technical Evaluation” eed Prepared by: seu fle~ Head, New Setvide Comnettion Ant Department|iManager Approved by: Assistant General Manager {gr FinanceDAVAO CIT WATER DBTAICT cociwearcooe pnesD-8-001 PROGEDURES MANUAL mcwiee —_|s0r7 OPERATION cTVITY PATE ]14-Now-17 NEW SERVICE CONNECTION APPLICATION 6.0 Procedure Person Process Flow Details Responsible 6.1 Refer to Wi-CSDN-08-004 “Creation af New CSANSC- |Service Coanection Application Record” aaa encoding [6.2 Encorse encoded NSCA to supervisor for the LMA T | incharge |confirmation of availaatity of water supply and signature in the NSCAF. 7.2 Record the apolicant’s narne in the logbook for CSA. NSC. ee Se ving mestigation wesa_] ; oS WE 17.2 Endorse NSCA to the SUCSO-Investigator, — TENBTBE }7 3 SLICSO-Invectigator wil eign the logbock Leah | = SucsO- [81 Receive USCA for inspection. Sort per area and LTE | investigator |assign investigator for on site investigation. cgq__ | Referto WI CSDN-08 005 "Conduct On site Invetyator ivestigation for New Service Connection ‘Anplication” —— Head — review investigation | MOT | cctigation [20-1 Review investigation result and affix signature 10.2 Endorse to CSA —Investgator in-Charge, Le 34 logbook lerboes, {11.1 Write down the investigated NSCA in the 11.2 Endorse NSCA to CSA NSC-Encoding In-Charee Investigator o Wncharge [11.3 CSA NSC-Encoding In-Charge will sign the Wevieea by | — Departing PonayerDAVAO CITY WaTER DISTRICT nocumenrcoxe — [pv-csp-o8-001 revmounaraccr |o PROGEDURES MANUAL racenowan — [50F7 SECTION OPERATION wrcrwiyale _[ia-now-a SUBJECT NEW SERVICE CONNECTION APPLICATION 6.0 Procedure _ a step Person Process Flow Details No Responsible ‘ © 12.4 Refer to WI-CSON-08-006, “Updating of NSCAR I= paste eRe with the Investigation Result’ vestigation coy [R22 0hedk NECA requires excavation permit. wz result Iusc-tmetetng|22: 3 If YES, Bhetocopy FR-CSDN 08-001 and give to 'eoc'N6| Cagineer in-charge in the processing of excavation In-Cherge mit 112.4 File NSCA in the designated fling eabinet << et NSC Engineor| 12.1 Refer to W-€S0N.08.007 “Processing of TAL nginear] 13.1 Refer te W'-CSON.08.007 *Processin BT yy ie ircCharge [Exeavation Permit for New Setvice Connection? Prepare Excavation Peart a - + 54 [19.1 Upon returnof the applicant, check status of ee ens Ne NSC-Frontline|NSCA whether approved or cisspproved. 15.1 If disaporoved, inform applicant what needs to Yes ee: A. Ibe complied and ask the preferred schedule for re: 15 [Endorse NSCA set SC Froth NeHIs=t0H take note ofthe eate given. reinvestigation ontline! 45.2 Enderse NSCA to NSC Encoding In-cherge to } uodate the NSCAR on the re-investigation schedule. Lae coq] #5:1!fapproved, refer 10 WH-CSON-08-008 "issuance 16 of Order of Payment for NSC Fee" and "WIFPD-O8- INSC-Frontiine|S.° | on \ ¥ 7-1 Refer to WI-CSDN-08-009 "Signing of Service Sign SC and check see | Connection Contract (SCC) and Uprtating of NSCAR 7 connection satus = Jon Payment Details" x 4.2 Check NSCA connection status if assume-sctve © Jor not. Prepared-by: Roprowed by 7 Head, New Service Cannedtion v io Department Manager Assistant General Mprk OM fbr Finance attDAVAO CITY WATER DISTRICT socuwenrence —fpw.cs-08-002 reannavawas_[o PROCEDURES MANUAL moenvwmn oF? SecvON ‘OPERATION eeawnont _flanovay ‘SUBJECT NEW SERVICE CONNECTION APPLICATION 6.0 Procedure step Person Process Flow Details No. rs Responsible 7 ee ta eS C5 [18.1 IFyes, Forward NSCA to department manager No : NSC-Frontl ne| for eppravaland signature [ Forward fe department anager Taam oar ar 54 [19.1 Ino, refer to W-CSNN-08-010 “Proparation of Fry L| Fea other matarias NSC-Frontl ne| Store Requisition Slip oe = 20.1 Forward NSCA ta Supervisor an Division eer connec [Mars forint n the SRS and an the 20 divcion manager ane ANSE Ieapproved for installation” aortion othe NSCAF a department manager "8° then to the Department Manager for signature in “y= the NCAF. —— x Tor NECA, separating CSA NSC ]21.4 Sort NSCA; seperate applications that are the assume active in-charge fassume-active connection status, “Assume, ae 22.1 Ifo, submit $88 to Finance and Property 2 ¥ No Installation [Department for withdrawal of materials. Yes! | withdrow materials Crew 193.2 Receive materials. Check the correctness of the S saccification of the water meter and fittings with its quantity against the SRS upon receipt Update database & . Ly assign account number for CSA NSC. [23.1 F yos,rofer to WI-CSDN-08-011 "Usdating & ae assume connection encoding Assigning of Account Number for Assume & in-charge |Cormection” a repareeby Review ‘Aporoved by: 7 wey le \ = Head, New Setyide Connection \DAVAO CITY WATER DISTRICT vocumeni cove |PM-C3D-08-001 review nur | PROCEDURES MANUAL ee oo SECTION OPERATION Lccunosr irenowi SUBJECT NEW SERVICE CONNECTION APPLICATION 6.0 Procedure step Person Pr His No. Ree HO Responsible Osea x © Installation 24.1 Ifo, refer to PM-CSON-08-002 “Installation of Install water meter crew a Hine 125.1 Review andsiga FR CSDN. 08-018 “Dally 25 aoe bret port Connccton Accomalisnrent Report (for NSC} and FR-CSON-OB ani eanection Joao “NSOMMS’. A NSCMMS tae [RSEGRE | esq [221 Uadate SCAR onthe nowy installed water 6 Be areourtramber service connection and assign account number. for regular connection NSCIN- Refer to WICSDN-08-012, “Updating and Assigning Chaige fof account Number for Regular Connection’ IH oy 27 Ta NSC-In- |27.1 File NSCAin the filing cabinet. 1 Charme ¥ 98 ae cs prog [2821 Refer te WH-CSON.08.013 "Issuance of JCustomer Feedback Form for NSC’ by ‘Approvep oy: Assistant General Finance JDAVAO Cry WATER DISTRICT pocumenreas PROCEDURES MANUAL — Pag? NUNARER PIM-C5D-08-002 o 10F3 14 November 2017 SECTION OPERATIONS reer DATE suaecr | TECHNICAL EVALUATION OF NEW SERVICE CONNECTION 1.0 Objective To guide the New Service Connection Unit in the conduct of Technicel Evaluation for new service connection application with high water volume requirament and buildings with two storey and above; to determine the appronriate water meter size and other facilities (if necessary). 2.0 Scope This procedure covers all activities from receipt of plumbing lay-out plans or water volume requirement of the applicant for new service connection up to the processing of request for Technical Evaluacion For Migh Rise Duildings Including the consideration of risks associated with the process and resulting output Nased on the DCWD Risk Management Plan end documented procedure on Risk Management Process. 3.0 Definition of Terms New Service Connection (NSC) refers to a newly acquired water service connection, New Service Connection Agplication Form refers to a bank farm where the applicant's (scar) pefsonal information is written. New Service Connection Application (NSCA) refers to @ set of filled-out NSCAF and requirements along with other pertinent documents needed for the evaluation and investigation. Apolicart refers to @ person wha applies for new service connection Customer refers to the person who already has an existing weter service account with the DCWD, Technical Evaluation (TE) refers to a methnd used in assessing the technical requirement of the NSC. Technical Evaluation Report (TER) refers to a document where the result and recommendation during, the TE is indicated. epee Assistant General Magager finance& DAVAO cITY WATER DISTRICT pocumureoor | PIv-csp-0a-002 oe Ep) Frvsiouwavar| 0 23) PROCEDURES MANUAL mst SECTION OPERATIONS | BEPECTTYDATE | 14 November 2017 SUBJECT TECHNICAL EVALUATION OF NEW SERVICE CONNECTION Engineering and Construction Department —_—refers to the department who evaluates the (ecb) technical requirement of the NSC for a high- rise building; they are also in-charge In conducting the pressure test. 4.0 Records FR.CSD-08.009 “Technical Evaluation Revert” 5.0 References PM-ECD-08-001 "Technical Evaluation For High Rise B epared by ‘Approved Dy atlley L iced Now! Se}veh Cenmeston Uni Oeparmertbanager | Assixart General Mafage™igpenance CeDAVAO CTY WATER STRICT ORE PDE evan 1 PROCEDURES MANUAL crecramiore freon? Secon OPERATION monn (sors sucr | TECHNICAL EVALUATION OF NEW SERVICE CONNECTION 5.0 Procedure step Person 4 No. 2) Responsiale ve C san) magi teenie comeoe om in-charge |with two storey and above requires | outolans 2.1 Review sufficiency of plumbing lay-out glans. NSC Engineer |2.2 Count number of fixtures and multipiy it by the andut Pre technica Evelust 2 | | otaeteretenatevaonn | InChorge eetresponding tre unit, Refer to National Plumbing [Code of the Philippines for corresponding meter size 3.1 it water meter size is greater than of equal to Sammg, endorse plumbing lay-out alans to ECD 3.2 If less than SOmmd, prepare TER. ie ‘a NSC engineer |3.2 Sign and endarse IER to Head-Nevr Service 3 pa, Frejare Teche Teawrieal || In.Charge [Connection Unit for Approval Evaluation Report secre 3.4 Attach TER to the NSCA and endorse to CSA NSC eo Eneeding in-Charpe. Gy = = [i Prepare endorsement letter to ECD and attach TAeoTaTaTE Prepare pscaed slumbing lay ou: plans. 4 sedoramerets £60 | | ctumtingiay: | | NSCENgineer |9.2 Endorse to Head ~ New Service Connection Unit cu pl InCharge {and Customer Cere Division Manager for initials and to ~ Department Manager for signature ¥ sn he ogock ans solmeaeenencely peparement [51 Recordin the logloos and endorse to ECD for TE 5 co ce to PN-ECD-O8-004 “Technical Fvaluation For ecrelary | igh Rise Buildings” Prepared by enpdy ‘Approved by. Sybee fll Hoad, NewSenjte Connection Unit LA __Departmeny Manager lassictant General M¥nagg for Finance GEecwwrrower) 14 November 2037 & | DAVAO aTV WATER DIsTRCT er & PROCEDURES MANUAL rewsnon numeeR | 0 SECTION OPERATION pasenuweer | LORA PROCESSING OF NEW SERVICE CONNECTION WITH __ PRESSURE SUSTAINING VALVE (PSV) ASSEMBLY suplecr 1.0 Objective To guide the Customer Service Assistant in processing the new service connection application that requires installation of Pressure Sustaining Valve Assembly. 20 Scope This procedure covers all activities from the receipt of Technical Evaluation Regort, inspection of Pressure Sustaining Valve location up to the furnishing of the Deed of Usutfruct to the applicant including the consideration of risks associated with the process and resulting outaut based on the BCWD Risk Management Plan and documented procedure on Risk Management Process, 3.0 Definition of Terms Now Service Connection |NSC) tefers to a newly acculred wator service connection, Applicant refers to a person who appiles tor new service connection’ Pressure Sustaining Valve (PSV) refers to an apparatus installed in the assembly maintaining a minimum upstream pressure. Deed of Usufruct (20U) refers oa contract epreement by and between the usufructuary (the applicant) and che ewner (the DCWD) where the terms and conditions are stated. Technical Evaluation (TE) refers to a method used in assessing the technical requirement of the NSC. Technical Evaluation Report (TER) refers to a document where the result and recommendation during the Té is indicated.DAVAO CITY WATER DISTRICT socumentcone | PM-CSD-08-003, Tameweunwn| 0 PROCEDURES MANUAL icveas x navener20x7 —] OPERATION, PACE MURABER 20F4 PROCESSING OF NEW SERVICE CONNECTION WITH suBECT PRESSURE SUSTAINING VALVE (PSV) ASSEMBLY Engineering and Construction Department refars to the department who evaluates the (eco) technical requirement of the NSC for a high rise guilding, they are also. in-charge in conducting the pressure test. 4.0 Records ‘Accomplished FR-CSDN-08-004 “New Service Connection Application” FR-CSD-08.009 “Technical Evaluation Report” Notarized Deed of Usufruct Requirements 5.0 References WI-OC-C02 “Table of Contents” ~ Work Instructions Marvel FIM-DC-001 “Tabie of Contents” ~ Forms Manual PM-CSDN-08-001 “New Service Connection Application" PM-ECD-08-_“Anproval of Pressure Sustaining Velve” DCWO Citizen's Charter Manual ~ Revised September 2016 The Guide on Basic Requirements for Commercial Services Department Practices Installation Standards for %" @ New Service Connection Manual Prepared by. ‘Bpproved by SU LL Head. NewSe/vibe Connedtign Unit Assistant General Manatiar for Finance | iYDAVAO CITY WATER DISTRICT vocurent cone [PIM-CSD-06-003 PROCEDURES MANUAL nevsion sowacn [0 eecrumvonre |Le-Nows7 SECTION OPERATION raccnuwark —_ [3OF4 mate PROCESSING OF NEW SERVICE CONNECTION WITH PRESSURE SUSTAINING VALVE (PSV) ASSEMBLY 6.0 Procedure Step Person Flow tas No. Responsible Ones \ 1.1 Receive FR-CSDN-28-009 “Technical Evaluation ;, + —_ }-gecimicar—] | Department |Repart” from Eco. acaie Tachica Evsluation Secretary |1.2 Endorse to Department Manager for review, Evaluation Repost (TER) Report 1.3 Endorse te WSC Engineer In-charge of the IE. 2.1 Check if PSV is required. 2.2 If no. inform applicant of the recommended size of » "Ty, water meter and its corresponding NSC fee. @ Te NSCEneince Y sis 2 , = —- In-Charge 2.3 If yes, inform applicant through lever about the | ee a enanee result of the TE ene | sae 2.4 Upon return of applicant, discuss the requirement steps and procedure in pracessing the PSV assembly 5.4 Coordinate with ECD and PAMD te schedule on-site ; investigation. Vin een a POD (5D, ECO & 13.2 Conduct on-site inspection with the ECD and 3 representatives. PAMID Pipelines and Appurtenances Maintenance Deparment Personnel |(PAMD) technical representatives and identify the exact position of the PSV essembly Reter to PM-CCD-08-001 Technical Evelvation on High Rise Buildings” ee _ {rear Dou ae eed! | sc Erpineer [tt Prerare drat Deed of Usufuct (00U) 4 Ree Uautruet SCENBINEET |, > Give applicant o copy of DOU for its review and In-Charge 4 signature (i emenable) #) Prepared by Appravey ay iad ie Serged conway unt Aw Department/Menager Foo abr Assistant Geheral Manager for FinanceSUSTAINING VALVE (PSV) ASSEMBLY DAVAO CITY WATER DISTRICT Document com [PM-CS0-08-003 | Tenet lo PROCEDURES MANUAL vaccwnas— |aora SECTION OPERATION ECTIviTY DATE | 14-Now-17- — PROCESSING OF NEW SERVICE CONNECTION WITH PRESSURE 6.0 Procedure step Person = No. Hee Responsible peu (8) 5.1 Receive drafi/ signed DOU and other requirements Basses) from the applicant including the approved as-bullt plan. aepheare'ssgnatiie |) planandotier |] go, [2 Prepare transmittal latter to Lepal Department (LD) 5 2nd forward to Lezet trainers] NEC EPRINECY faeaching tho ony of DOU. Make eure tho COU i eigned Depart Charge boy the NSC Unit supervisor. 5.3 Forward DOU to LD for review and approvel. Refer to Lo pra-Lo-08-a02, 2 | Recewe approved and ‘proved DOU usc Engineer [6.1 Receive approved and roterized DOU from LU =F Oy | EE | in-charge [6.2 Endorse DOU to NSC Engineer in-charge. Inform apeieant io pay NSC fee 17.1 Inform apolicant of the aporoved DOU andthe 4 @ NSC Engineer |corrasponding NSC fee. ee Charge |?.2 Furnish applicant, ECD & PAMD ofa copy of the loou. Prepared by: Reljayed by ‘Approved by? i (ON \ Head, NewSerijce Connectiomvnit Departmey): Manager __|Assistont General nianaker Tor FinanceDAVAO CITY WATER DISTRICT pocument cone | Pa-sp.08-004 PROCEDURES MANUAL | ocsncivesl tanonomtertn7 — SECTION OPERATION precrumae || 10F2 SusieeT CUSTOMER FEEDBACK SURVEY PROCEDURE 1.0 Objective To guide the Public Assistance Desk Officer in conducting the customer feedback survey inorder ta measure the customers level of satisfaction and to know their concerns, views and opinion with Fegards 10 the services of DOWD. 2.0 Scope This procedure covers all activities from the giving of the Customer Feedback Form to the customer up to the submission of the consoldeted responses to the Corporate Planning Department including the consideration of risks aesociated with the process and recuilting output based on the DCW Risk Management Plan and documented pravedure on Risk Management Process. 3.0 Definition of Terms Customer Feedback Form (CFF) refers to the a blank survey form containing questions related to Une services of the DCWD. Customer Feedback Survey (CFS) refers ta a method used to gather customers’ pinion when transacting in the office wis & Public Assistance Desk Officer refers to person who assists the transacting customers (PADO} ané direct them to the right lane/counter depencing on its need; the one who facilitates the issuance of the priority number ang the CFF to the customer Corporate Planning Dapartment refers to the department who tabulates the result of ‘the consolidated CFS. 4.0 Records Accomplished FR-CSDN-09-025 “Customer Feedback Form" PM-CSON-08-003 "Summary of the Consolidated C*5 Result” 5.0 References DCWD Citizen's Charter Manual — Revised September 2016 The Guide on Basic Requirements for Commercial Services Depertment Practices j Pena 4 ma a Approved by (llth Ay — | (tea NewSerhice Connection Unit] _Depatirehi Manager | Assistant General thaneye/for Finance 7DAVAG CITY WATER DISTRICT pocument east _[PM-CSD-08-004 reuscmneninen fo PROCEDURES MANUAL crvciwnvennt [uenova7 Secon ‘OPERATION pace wunnin _[20F2 supiect CUSTOMER FEEDBACK SURVEY PROCEDURE 6.0 Procedure step Person No. Mich Responsible te Caan) 1L1 Approach customer, gve brief background about the jae A (CPS end hand-over the ER-CSDN-0S.025 "Custamer 4 Paco |Feedback Form” Gkecrsramie | |, | eee 1-2 Guide customer how to Fl-out i CFF. Refer 40 WE same csn-08-013, y 7:1 Prepare vansmifial eter wo the concerned | eonsoldaie os laepartments on the result of the consolidated Crs, Consolidareacrs|| CsA a/eso 4 2 responses & eee 2.2 Forward to Division Manager For initials ard to comments fd MO" Department Secretary for Department Manager's a signature. , i Furnish copy of | Department [3.1 Furnish concerned departments an the consolidated consolidated CFS Secrotary |cks. | tas Pret la.1 Furnish the CPO with an electrantc copy of ee 1 Furnish the CPD with an electrantc copy a 2 | ESA-A/CSD_ [consolidated CFS for tabuletion of the results and the an Coordinator Billing and Accounts Division for its response to ers concerns raised in the CFS Prepared by Approved by fil 7 Head, New-Septice Connection Unit Department Manager [Assistant General Krangfer for Finance eyDAVAO cITy WATER DISTRICT | POCUMENT | roe o7.01 5 cope | Gs REVISION | * | PROCEDURES MANUAL page| NUMBER ees SECTION SUPPORT cee’ wovemoen 4, 2017 SUBJECT CONTROL OF DOCUMENTED INFORMATION 1.0 OBJECTIVE This procedure aims to define the system of controlling internally- and externally generated documents used in the implementation of DcWo’s Quality Management system. 2.0 SCOPE This procedure is applicable to ali QMS documents, data and records generated in the implementation of 2cwo's ams, 3.0 DEFINITION OF TERMS 3.1 Documented Information ~ meaningful data required to be controlled and maintained by the orgenization and the medium on which it is contained. Dacumented information can be of two types: 3.11 Documented information that needs to be maintained ~ information (e.g procedures) and its supporting medium (e.g. paper or electronic), which evolves ‘over time as newinformation supersedes old and that change must be managed. These are referred to as “documents” in 150 9001.2008. 3.12 Documented information that needs ta be retained — documents that state the results of activities undertaken in accordance with the product realization, measurement, analysis and improvement processes (eg, calibration logs, non conformance or corrective action reports). They provide evidence that an activity \was performed in the manner specified (e.g. inspection records}. 3.2 Internal Documents ~ refer to documents generated within the confines af DCWD, such as quality manual, procedures, work instructions, guidelines, forms, etc. as indicated in the master list 3.3 Extemal Documents ~ are documents used in the implementation of DCWD’s OMS, whi originate from sources outside DCWD. These may include regulations, circulars, and other information used as references. 3.4 Document Creation or Amendment Request Form (DCARF) the form used to create, or edt or modify existing DW's QMS document. Preparediby: Reviewed by: ‘Approved by: Masti 4 DOCUMENT CONTROLLER quaylry MANAGEMENT enya maNAGER Cy REPRESENTATIVEDAVAO CITY WATER DISTRICT =| Sone | pm-oc-o7-001 Revisow |) a NUMBER PROCEDURES MANUAL PAGE cl : NUMBER 4 SECTION SUPPORT De | wovemwen 4, 2017 sUBECT CONTROL OF DOCUMENTED INFORMATION 3.5 Reproduction Request Form (RRF) ~ the form used to replicate an existing DCWD's QMS document. 3.6 Master/Original Copy — the original DCW's QMS documents that are always controlled and filed by the Document Controller. Writing or any farm of erasure in this document copy and/or any unauthorized changes on these copies is strictly not allowed. 3.7 Controlled Copy — DCWD's OMS document given to authorized personnel under the controlled distribution list. When there are revisions on the QMS documents, the newly revised documents automatically issued to the personnel concerned. 3.8 Uncontrolled Copy — copies of QMS documents given for information and/or reference purposes only, 3.9 Dpsolete Copy - QMS documents that have been superseded due to revisions. Although not in use, the Master Copy of dacuments made obsolete should be kept for a period in accordance with the office's Records Disposal Schedule. 4.0 RECORDS AL Distribution Uist 4.2 Document Creation end Amendment Record 5.0 FORMS 5.1 FR-DC-07-001, Document Creation or Amendment Fort (DCARF) 5.2 FR-DC-07-002, Document Distribution Form (DDF) 5.3 FR-DC-07-003, Reproductin Request Form (RRF) 5.4 FR-DC-07.004, Revision History 6.0 REFERENCE DOCUMENTS 6.1 ISO 9001:2015 standard 6.2 Quality Manual 6.3 Freediom of Information (FO!) Manual Prepared by: Reviewed by: ‘Approved by: 1 f way ohrp LER QUALITY MANAGEMENT GENERAL MENAGER L REPRESENTATIVE| DocuUMENT | DAVAO CITY WATER DISTRICT CODE PM-DC-07-001 REVISION 5 PROCEDURES MANUAL = Scr numace —_ 20F23 SECTION SUPPORT EFFECTIVIY NOVEMBER 14, 2017 DATE suwect CONTROL OF DOCUMENTED INFORMATION 7.0 PROCEDURE 7.4 Document Creati Gaieescaikeya) oon) C sen) ‘ecomslish DOARF _ See | or Amendment RRS LAS Process Owner Discuss proposed creation) cevision/ eetion of document 4 Process Owner, Concerned Units earl 1. Accomplish Document Creation or Amendment Request Form (DCARF) with approval of the concerned Unit Head 2 Discuss proposed creation or revision of document with other concerned units. q Submit copy to DC ¥ Pregere oratt document and submit to ProcessOwner | 3. Prepare draft document and sobroving astnociy submit to approving authority Appreving | 4. Evaluate proposed creation or = authorities revision of document. If not approved, return document for further discussion. [rewarn aaproved docunent to Approving | 5. Return approved document to Braces Owner authorities Process Owner. Process Owner 6. Submit original copy of new or revised document to OC. Distribute new/amended document fo copy holders Ct) Prepared by: ere ihe Cong folien as Reviewed by’ hate MANAGEMENT REPRESENTATIVE Update corresponding pe 7, Update corresponding documents documents ang mister Hats | pane raster lista: pe 8. Distribute to copy holders eT GeNExAL MANAGERDAVAO CITY WATER DISTRICT | 2oS¢MENT | pmnc-o7-00n in REVISON | 0 PROCEDURES MANUAL = Scr si NUMBER aves: SECTION SUPPORT DARE | Novenaer 14,2017 ‘SUBJECT CONTROL OF DOCUMENTED INFORMATION 7.1.4 In the creation of documents, the following guidelines are observed: 7.2.2.4 The standard contents of a Quality Manual are the following: © User's Guide ‘© Description of OMS © Documentation of QMS * Manual Details © Annexes, ifany 7.4.1.2 The standard contents of a Procedures Manual are the following: = Document cade © Objective © Scape © Definition of Terms © Flovichart Procedure Details = Forms/Records, if necessary © References = Annexes, If necessary 7.1.2.3 ‘The standard contents of a Work Instructions Manual are the following: © Document code Objective = Scope Flowchary if any © Procedure Forms/Records, if necessary 7.1.1.4 The standard contents of a form are the following: + Title = Document code © Latest Revision Date Propared by: Reviewed bys ‘Approved by: Lipa , s odcument conapditen uayfy manaGenienT enegaL nANAGER Gg REPRESENTATIVE[ DOCcUMI DAVAO CITY WATER DISTRICT | 2oceM#NT | pu-oco7-001 REVISION 0 ib PROCEDURES MANUAL = ase) NUMBER ie SECTION SUPPORT ae | NovennweR 34, 2017 ‘SUBIECT CONTROL OF DOCUMENTED INFORMATION | * Control Number, if any + Contents + Propared by * Approved by, ifnecessary 7.12 Document Identification and Control 7.1.2.1 Document Identification Control Calibri size 11 shall be the official font used for the text of the internal cocuments such as Manuals, Procedures, Work Instructions, Farms, et. Document Control Number shall be assigned by DC as follows: Eateatelt aa Uni Te] G a testo ML eas Ve | aa-see: bdo. ARBEB-CCODD | where where AA- Type of document; AA Type of document; 8BB- Department code; BBB Department code; DDD~ Sequential Number. C= QMS Clause number; | DDD ~ Sequential Number. [Prepared by: Reviewed by: *——T ppproved by [asst ut ee H cUMENT CONTROLLER auaihry MANAGEMENT eNeAaL MANAGER GO | REPRESENTATIVEDavao cry warer pistrict | 2OCUENT | oypoc.o7.01 [RevsiOn | 5 PROCEDURES MANUAL = xa —— = NUMBER 6 OFe ; SECTION SUPPORT EFFECTINITY | qyEMBER 14, 2017 pare SUBJECT CONTROL OF DOCUMENTED INFORMATION 7.1.2.1 _ Assignment of Codes for Type of Document (AA) isasfollows: een ‘Quality Manual Procedures Manual | | Workinstructions Manual Policy PO Internal | Biterhally generateddecument |) Ee 7.2.2.1.2 Department cods refers to the department or unit where the dacument emanates. For documents coming from oxtdrnal sources (EX), department code refers to the concerned department or unit that is responsible for taking appropriate action/response regarding the external document's subject matter. Prepared, Reviewed ‘Approved by: rday-7 « DOCUMENT CONTROLLER, Quayiry MANAGEMENT. GENEpAL MANAGER l U REPRESENTATIVEDAVAO CITY WATER DISTRICT — | 2ocCMENT | pra oc-o7-co HENSON | g PROCEDURES MANUAL = [Sic NUMBER Tess EFFECTIVITY SUPPORT DATE NOVEMBER 14, 2017, CONTROL OF DOCUMENTED INFORMATION Assignment of codes for department is as follows: Office of the Assistant General Menager - Administration Office of the Assistant General ee | Corporate Hatining Oapartment Internal Auait Department _ accounting Depart | Commercial Servi | inenceland risper Engineering and Construction Department Special Projects Office: | Pollution Control and Safety Office | Office of the Board Secretariat he | Office of the Spokesperson Prepared by: Reviewed by: fj ‘Approved by eit ee | hi ein cuaufe manaceMent cenefa MANAGER REPRESENTATIVE| DAVAO CITY WATER DISTRICT — | 25°°M°NT | pxaoc.o7-coa HEVSION | g PROCEDURES MANUAL = sce] NUMBER | secron SUPPORT SFFECTITY | voyeynen a 2017 [ suatecr CONTROL OF DOCUMENTED INFORMATION 7.12.13 QMS Clause Number (CC) Is the corresponding clause to which the document is referenced. This may take the values 04010, 7.1.2.1.4 The sequential number (DDD) is @ three-cigit code that starts at O01 and is unique for every type of document emanating from a specific department or unit. 7.12.5 A procedure for controlling documented information for the implementation of QMS is maintained and updated by the Document Controller, 7.1.2.2 The Process Owner submits the draft document or proposed revision for review and approval of the authorities as follows: errata Gay Ee ental Manager General Manager Procedure Asst. General Manager General Manager Gtidelines Asst/General Manager |General Manager | Work instructions ‘Forms Department Manager Department Manager 7.2 Registration 7.2.1 The DC, upon receipt of the approved documents, updates the corresponding Master Lists, and removes the superseded dacuments in case of revision, 7.22 The DC also updates the Revision History of tha said document using RF-OC-07- 004 (Revision History). Prepared by: ~ Reviewed by: ‘Approved by: [i kcdize,", DftLseaden/ La | pacumenteonrkocen | quatify MANAGEMENT cenekaL MANAGER 7 | REPRESENTATIVEDAVAO CITY WATER DISTRICT =| 2c: | pru-pc-o7-0o1 f es REVISION 0 é PROGEDURES MANUAL face}. NUMBER SOF Re: ErrECTIVITY SECTION SUPPORT DATE NOVEMBER 14, 2017 SUBJECT CONTROL OF DOCUMENTED INFORMATION 7.3 Distribution and Maintenance 7.3. The DC distributes copies of the approved decuments to authorized copy holders within five (5) working days after receipt of documents. 7.3.2 Upon reccipt of copy of approved documents, the authorized copy holders sign fn the distribution list, and retum the same, along with the superseded document, in case of amendment, to the DC for proper disposal. 7.3.3. The DC handles, files and stores all the original documents, both print and digital 7.3.4 Allauthorized copy holders are responsible in ensuring that the latest approved document is fled and used. 735 The DC ensures that superseded or obsoleted documents are identified to prevent Improper use. 7.36 The DC disposes by appropriate method the superseded copies of documents returned by the copy holders. 7.3.7 Reproduction of QMS documents for infarmation or reference purposes shall be requested from and approved by the QMR using the Reproduction Request Form to be accamplished by ary official copy holder. 7.4 Control of Externally-Generated Documents 7.4.1 The Sub-DCin each department ensures that all externally-generated documents required by QMS implementation received are identified in the Master List of Externally-Generated Documnents. 7.4.2 The Sub-DCin each department controls all externally-sourced documents, 743 Upon receipt of an externally-generated document, the receiving unit immediately surrenders the original copy to the Sub-DC for control and distribution. 7.4.4 The raceiving unit keeps an uncontrolled copy of the externally-generated document for immediate assessment and evaluation of actions to be taken Prepared by Reviewed by Rppreved by: / Aud dst DOCUMENT CONTROLLER QUALITY MANAGEMENT GENZRAL MANAGER REPRESENTATIVEDAVAO CITY WATER DISTRICT | Coos “ST | px.c-c7-001 REVISION | 5 PROCEDURES MANUAL =| faci NUMBER sore SECTION SUPPORT EFFECTIVITY | NOVEMBER 14, 2017 eee JPPORT bare SUBIECT CONTROL OF DOCUMENTED INFORMATION 7.4.5 The Sub-DC logs all externally-generated documents received, which include the following pertinent information * Title + Type (print copy, facsimile, digital copy, etc) * Description (correspondence, manual, book, brochure, etc.) # Date of receipt, and * Intended recipient (name, unit 7.4.8 Alter logging, the Sub-DC forwards received document to intended recipient, 7.4.7 For documents received through the official email system, the concerned personnel acknowledges receipt of said document through email to the Sub-DC. 7.5 Review and Amendment 7.5.1 The Control of Documented Procedure shall be reviewed by the DC and Sub-DCs every three (3) years or as deemed necessary. 7.5.2 The Process Owner, together with the DC and Sub-DCs, shall initiate the review process. Inputs from the IQA Team and other concerned units shall be considered. 7.83 The DC and Sub-DCs shall present proposed amendments to the Quality Management Committee (QMC) through the OMR. Prepared by: JVM Reviewed by: +] Approved by: { p Suit o oocuNenrcorfStier | quargymannncensenr Jue tee CU REPRESENTATIVEDAVAO CITY WATER DISTRICT — | Soce™*NT | pwoc-o7-001 REVISION | 9 PROGEDURES MANUAL =f pace | NUMBER qLDE IS SECTION SUPPORT Ste | novemBer 14, 2017 ‘SUBJECT CONTROL OF DOCUMENTED INFORMATION 7.6 Distribution List This Control of Documented Inferrnation Procedure shall be distributed as follows: Piemenetclats3 | Original | Document Controller = General Manager/Chalrperson, AMC | 2 AGMA, 3 SMF/Cheirperson, Risk Management Committee 4 | Aci if 5 ‘QMR/Manager, AD ie 6 | Trad Auditor, maa team 7 Chairperson, internal Ault Revew Commitee Rees | cD Cae 8 Manager FFD ey aa i0) a Manager AD 5 a Manager, HRD Manager, G30 15 Manager, PD Te manager Pani” 17 Manager, 10 ya 7) Manager CREAT aaa 19 | Manager, cro Preparedby [Reviewed by "] Rearaved by: Aud c i REPRESENTATIVE| DAVAO CITY WATER DisTRICT | PocuMENT | pm.nc-o7-001 sa REVISION ik pew NUMBER [2 as PROCEDURES MANUAL Fics ae = | | tunes SECTION SUPPORT eee [nove 2017 ‘SUBJECT CONTROL OF DOCUMENTED INFORMATION i ee z ] 2 Menager, Special Projects w “Spokesperson Sake 7 fs jeso as | 4 Manager, PMO i "25 Sub-Document Controller, SD ite | 2) Sipaiicer New serieeConnecionUNE LT) 7.7 Records Control 7.7 The Sub-DC of each department is tasked to manage the department's records generated in the implementation of the QMS. 7.7.2 ‘The Sub-OCkeepsan updated Master List of Records in its possession and furnish a copy of said updated Master List to the OC for registration. 7:73 Management of records includes the following tacks: © Identification = Storage = Protection © Retrieval ‘+ Retention and/ar disposition, 7.7.4 {Nl records shall be labelled and indexed using any combination of the following Information: ° Title + Type of record © Source © Date + Name of auther Prepared by: Reviewed by: ‘Approved by: een iy, ¢ ‘a | DOCUMENTCONTROLLER QUALITY MANAGEMENT GENI MANAGER U REPRESENTATIVE |DOCUMENT, DAVAO CITY WATER DISTRICT PM-DC-07-001 cove NUMBEI PROCEDURES MANUAL = face REVISION NUMBER TREE SECTION EFFECTIVITY SUPPORT bee NOVEMBER 14, 2017 SUBIECT CONTROL OF DOCUMENTED INFORMATION | 175 776 147 178 179 All records in physical or digital form are filed systematically, e.g. proper labeling of storage cabinets, hoxes, envelopes, folders, ete. The records are stored in a place where they can be protected from physical deterioration, damage, loss, tampering, and unauthorized reproduction. Printed records shall be accomplished as follows: 7.7.7.1 Use only permanent blue or black ink pens to fill out forms. 7.7.7.2 To correct any entry in the forms, cross out the wrang entry and write the correct entry above it. This should be countersigned by the author. Do not use liquid eraser, comection tape end the lke. All requests for copies of records not in public domain shall be acted upon in accordance with DEWD Freedom of Information (FO!) manual. Records are retained and disposed for a period specified based on DCWD's ROS and in accordance with the guidelines set by the NAP and other applicable statutory and regulatory requirements Prepared by: pe | ih IMENT CO} Reviewed by: g Approved by: ‘OLLER REPRESENTATIVEDAVAO CITY WATER DISTRICT orumear ener PROCEDURE MANUAL <2“ |° TFECIWTOATE | 24Novembe: 2017 SECTION OPERATIONS vacrnuvees | page tol7 sunect TECHNICAL EVALUATION OF NEW SERVICE CONNECTION APPLICATION FOR HIGH-RISE BUILDINGS & CONDOMINIUMS 10 Objective To ensure that the DOWD could still supply the water requirements of the applicant and recommend the necessary complementary facilities needed in order to maintain the adequate weter pressure and supply ofits immediate and nearby environs 2.0 Scope ‘This procedure covers all the activities from the receipt of the applicatian, conduct of hydraulic evaluation, recommendation and-transmittal to the CSD. 3.0 Definition of Terms Hydraulic evaluation technical process conducted to validate whether the existing water facilities of DCWO could still supply the water demand of the new establishments through the simulation of data using the WaterGEMS hydraulic software WaterGEMS toftware refers to the water distribution analysis and design software acquired by CWA for its water supply systern's hydraulic analysis and modeling, Complementary facilities _refers to the additional facility such as cistern tank, booster/transfer pump and elevated weter tank installed to augment the availability of ‘water supply during peak hours psy Pressure Sustaining Valve - refers to an apparatus installed in the assembly maintaining minimum upstream water pressure bewp Davao City Water District csp Commercial Services Department Nsc New Service Connection Ppp Planning and Desen Division om Office Memorandum Prepared by: Approved by: a Santas |___ Awe Pring Enginger€, Design Unit | Manager, EAgikeringand | Assistant General Manager for Constructin Department Operations~ | PROCEDURE MANUAL |=" [2 DAVAO CITY WATER DISTRICT e zumenr cost | PM-ECD-08-001 = TESTI ATE | 34Noverber 2037 SECTION OPERATIONS wecnwes | ranzar suaiect TECHNICAL EVALUATION OF NEW SERVICE CONNECTION APPLICATION FOR HIGH-RISE BUILDINGS & CONDOMINIUMS 40 Records RP-PM-ECD-08-001-01 "Hydraulic Evaluation Report” OM-PM-ECD-08-001.02 “Office Memorandum to CSD” PL-PM-ECD-08-001-03 “Standard Plan of Concrete Chember for 50mm-200mm@ Pressure Sustaining Valve” 5.0 References REF-PM-ECD-08-001-01 "Local Water Utilities Administration (LWUA) Methodology Manual (Chapter ¥, Design eriteria|* REF-PM-ECD-08-001-02 "Revised National Plumbing Code of the Philippines” REF-PM-ECD-08-001-03 "Modeling, Analysis and Gesgn of Water Distribution Systems by: Leo Cesario’ REF-PM-ECD-08-001-04 "Water Distribution Design and Madeline Fundamentals" WIM-ECD-08-001 6.0 Procedure Person No. Process Flow oe Details ‘START 4 ‘1.1 Receive and log the OM ECD, Department from CSD re: NSC + Receive, Log and Endorse Secreta application and endorse OM from CSD my such request to the ECD ———— | Department Manaeer 2.1 Reesive ond assess the NSC application and £0, Ceparmment | delegate the said request ‘Manager to Planning & Design Division for approgriate action Prepared by: Reviewed by: Approved by: Prctots; bie| Principal EngingerG, Design Unit | Manager, Engiteeringand — | Assistant General Manager for Constructién Department OperationsDAVAO CITY WATER DISTRICT cocumexrcooe | PM-ECD-08-001, PROCEDURE MANUAL [~—""""/° GFRECTTY DRTE_| 28 November 2037 SECTION OPERATIONS Prceninace | Pape ot? eee TECHNICAL EVALUATION OF NEW SERVICE CONNECTION APPLICATION FOR HIGH-RISE BUILDINGS & CONDOMINIUMS of Person No. Flow i Process Responsible Dee @) 3.1 Receive and log the OM T Beetig one from CSD re: NSC ; ae el 1 coe pluie anplication and endorse Receive, Log and Endorse saeaey such request tothe NSCApPACAION Planning and Design Division Manager ———— | 4.1 Receive and Assess the Receive, Assess and Planning and NSCapplication and \4 Delegate of NSC Design Division delegate the said request ‘Application Manager to the Design Unit for hydraulic evaluation + ae SLgeseeent a i application and cascade application and assign to f ke Tespnsibie personel Sopersor | tevetuestto the Den me z i Unit personnel to conduct the hydraulic evaluation 4.1 Verify whether the following plans and detalls 4 submitted are complied: + Plumbing/Water Laut Pian Validate the submitted plans oe a the i Design Unit er Layout Plan se Personnel + beat | Complementary Facilities + Annual Projection of os Occupancy G ‘Schedule/Projection of Water Connection po Schedule Prepared by: Reviewed by: Approved by: aston, ge. HOS | # yal Engineer C, Design Unit Manager, Enkinderingand | Assistant General Manager for Corstruction Department | Operations