Payment / Collection

Start A

Go to water send
Meter Receive district / Bill past Add 10% Pay 50% of
Yes payment
Reading printed bill payment due? penalty in the bill
centers SOA/bill

Yes
Customer

Search agree on
No Stagger
customer terms based view final
Staggered? remaining
account on remaining installments
amount
balance

Receive process
Payment payment
No
Screen
*Cancellation reasons:
1. wrong account paid
2. teller error (wrong account /
Customer bill)
Approved Split Approve in
requested to split Yes Promisory Yes Approved? Yes Split bill into two
payment tasks
payment photo Trigger
Submit and Cancel
uploaded Yes payment
close payment?
cancellation
Partial payment
not allowed
No
Teller

No No

No

Input Yes
Biling required Submit and View Payment
A No adjustment Yes close updated Bill required?
data: reading
and reason

Only certain people will have

access to perform BAM

No
Billing Personal

Reflect in
'cancellation
payment' tasks

Bill will become

Cancel Payments Yes
unpaid
el assigned to cancel payment

End

22/11/2022 - Draft created