Professional Documents
Culture Documents
CODE 184
1. Formal Letters
2. Analytical Writing
This section of the question paper usually checks on the interpreting, evaluative, investigative
and perceptive skills of a writer in line with the present set-ups. As a writer, a student should be
able to comprehend through the information given in the question and try to write a paragraph in
It has been always taken as the most scoring section of the question paper as one finds it easy to
V.IMP : Always begin Your Writing Topics – a Formal Letter/ an Analytical paragraph on a new
page.
Formal Letters-Types
1. Letter to the Editor
2. Letter of Complaint
3. Inquiry (Enquiry) Letter
4. Letter of Placing an Order
Letter to the Editor
Tips :
1. Identify the purpose of your letter and the specific topic you want to address.
2. Research the publication you plan to submit your letter to and understand their
guidelines and policies.
3. Use a clear and concise writing style that is easy to understand.
4. Use a formal tone and language.
5. Start with a strong and attention-grabbing opening sentence.
6. Include facts and statistics to support your argument.
7. Use examples and anecdotes to illustrate your points.
8. Address the counter-arguments and provide a logical refutation.
9. End with a strong closing sentence that reiterates your main point and calls for
action.
10. Proofread and edit your letter for grammar, spelling, and punctuation errors.
DOs
• It is very important to know the format before you write the
letter to an editor as it is very officially written.
• It is also mandatory to mention the name of the newspaper
of your locality.
• Know what to state and in what manner you want to get it
to the grounds of public and their acceptance.
• Feel free to display the issues.
• Be very specific to the point when recounting the issues.
• You should also keep in mind the Marking Scheme.
DON’Ts
• Don’t ever be informal while narrating the issues.
• Don’t try to go beyond the word limit, as prescribed by the
CBSE board.
• Don’t hurry while mentioning the subject, salutation and
asserting the main case of the letter.
• Don’t hesitate to write the body of the letter into 3 paragraphs.
• Don’t try to be informal in tone and style while writing
because it reaches the wider public for a reason.
Format to be followed as per the CBSE board:
1. Sender’s address
………………..
………………….
……………………
---------------------------------------LB (Line Break)
2. Date
Alphanumerical
(26 February 2024)
---------------------------------------LB
3. Receiver’s Address
………………………
…………………………
……………………………
---------------------------------------LB
4. Subject: xxxxxxx (6/7 words with in context of content words and structural words)
-------------------------------------------LB
5. Salutation- Sir / Dear Sir Madam / Dear Madam
--------------------------------------------LB
6. Body of the Letter (3 paras)
1………………… ( Introductive)
------------------------------LB
2…………………. ( Main declaration)
-------------------------------LB
3…………………..( Conclusive)
---------------------------------LB
7. Yours sincerely / faithfully / truly
-------------------------------------------------LB
8. Signature
Name
(Designation)
The 'Subject' in a formal letter should contain the aim/ purpose of the letter.
it should be in brief (up to 8 words) written right after the word 'Subject', the
receiver should understand the purpose of the letter at a glance.
You are a resident of Sivaji Nagar Mumbai. You are concerned about the increasing
number of road mishaps in your city. Write a letter to the editor of a local magazine
“Jan Chetna” highlighting the problem and suggesting measures to check the
problem. Imagine you are Sayeed/Sajeda.
Suggested Response :
Sivaji Nagar
Mumbai
10 January 2024
The Editor
Hindu
Mumbai
Subject: Drawing Attention towards the Road Mishaps
Sir
Through the columns of your esteemed newspaper, I would like to draw the attention of the concerned authorities regarding
the rising number of road mishaps in my city. The root-cause of these collisions appears to be irresponsible and hasty
driving.
Vehicle driving ethics have to be followed by all. They are not concerned regarding their wellbeing or the regulations of the
road. Another factor contributing to these collisions is the growth in the number of automobiles on the road. Particularly the
younger generation have to realize the code of traffic rules and they should not take driving for granted.
I hope the authorities will be more alert and initiate strict steps and take
stern action against lawbreakers, so that roads become a safe place for everyone who use them.
Yours truly
Sheikh Sajeda
(a concerned resident)
A Letter of Complaint
Complaint letters are written to the concerned authorities when you are not satisfied with
some service, or you have a problem that needs to be addressed. See that you write the letter
in a polite manner. The format of a complaint letter follows the format of a formal letter. To
write a complaint letter, you can start with the sender’s address followed by the date, the
receiver’s address, the subject, salutation, body of the letter, complimentary closing, signature
and name in block letters.
Tips:
1. Know the subject of your complaint
2. Your original expectation about the subject.
3. What went wrong.
4. Details of any attempts by the other party to put right the
problem, and why they did not work.
5. Why the fault or error or action affects you so greatly.
6. What compensation you seek.
Steps to Write an Effective Complaint Letter
1. Start with the facts and describe the factual occurrence
and steer clear of conclusions.
2. Use timelines concerning to a particular issue/ situation.
3. Minimize the emotion taken.
4. Describe the steps you took to correct the problem
personally.
5. Identify the rule of conduct or policy violation.
6. Name your desired outcome.
Some good lines/phrases to be written in a
complaint letter
*I hope that you will deal with this matter promptly as it is causing me
considerable inconvenience.
DON’Ts
• Don’t hesitate to mention your complaint as per the requirement .
• Never be harsh at the mention of your complaint.
• Don’t be informal while writing although it is a complaint letter.
Format :
1. Sender’s address
………………..
………………….
……………………
---------------------------------------LB (Line Break)
2. Date
Alphanumerical
(26 February 2024)
---------------------------------------LB
3. Receiver’s Address
………………………
…………………………
……………………………
---------------------------------------LB
4. Subject: xxxxxxx (6/7 words with in context of content words and structural words)
-------------------------------------------LB
5. Salutation- Sir / Dear Sir Madam / Dear Madam
--------------------------------------------LB
6. Body of the Letter (3 paras)
1………………… ( Introductive)
------------------------------LB
2…………………. ( Main declaration)
-------------------------------LB
3…………………..( Conclusive)
---------------------------------LB
7. Yours sincerely / faithfully / truly
-------------------------------------------------LB
8. Signature
Name
(Designation)
Sample :
You are Ramesh of 50, Arjun Nagar, New Delhi. A number of scooters and cars are
parked in your locality without any order, causing blockage of the streets. Write a letter
to the local Secretary of the Resident’s Association complaining against this problem.
Suggested Response :
11 January 2024
Secretary
Resident’s Association
New Delhi
Subject: Complaining against Improper Parking
Dear Sir
I would like to draw your attention to the improper parking habits of residents in our locality. It is resulting
in a lot of chaos and no place for parking for those who come back late.
Despite defining the area assigned to each vehicle, cars are parked amidst two parking spots. One vehicle
occupies the space for 2-3 vehicles leading to mismanagement. This creates problems for other people as
they have to then spend a lot of time finding parking spots in other localities. It induces tension for the
safety of vehicles.
Several warnings have been given to the rule-violators, but to our dismay, no betterment happened. I
request you to take strict action, considering the depth of the situation.
Yours sincerely
Ramesh
(a concerned citizen)
A Letter of Inquiry(Enquiry)
An Enquiry Letter is a formal letter that is prepared to get information about
anything about which the writer wants to learn more.
DON’Ts
You are Mansi / Manas of 308, Vikas Nagar Nainital, a student of class 10 and after
the board exams, you want to learn paragliding. Write a letter to the Director of High
Fly flying club seeking details of the course, fee, duration and other requirements.
Suggested Response :
12 January 2024
The Director
High Fly flying club
Subject: Enquiring about Paragliding Courses
Dear Sir
I came across your advertisement in the local newspaper regarding paragliding courses given by your
institution.
I am keen on learning paragliding after my class 10 board exams end. I always wanted to do something
out of the box and that’s where the thought to learn paragliding came to my mind. I want to know the
details of the courses, fee structure, duration, precautions to be taken, the certification of the courses
and their validity in and abroad. I would like to know about the stay of the students during the course. If
any Hostel Provision is there what would be the expenses?
Please provide the above information as early as possible. My contact number is 8889999222. My E-
mail ID is maahimanasi491@gmail.com.
Yours faithfully
Manas
(a student)
A Letter of Placing an Order
A Letter of Placing an order is a formal document that approves the purchase and sale of a product and
provides product specifications. It may also comprise order characteristics, product specifications,
quantity, color, product, mode of payment, and shipment/delivery date(s), among other things. Purchase
orders, or POs, are another term for order letters.
This letter is written in formal language. You must take special care to provide complete and accurate
information, as missing information results in delayed deliveries.
DON’Ts
• First and foremost thing is, to ask for expected discount on the order.
• Don’t forget to give a schedule date and time for the order to be dispatched.
• Don’t be informal in language.
Format
Writer’s address
Date
Ref. No. _________
The Manager
Name of company
Address of company
Subject
Dear Sir/Madam
Body of the letter
Yours faithfully
Name
Designation
Sample :
You are Geetu, a resident of Giani Nagar, Amritsar. You have just shifted to this new
city and require a few furniture items and kitchen appliances for your house. Write a
letter of order to Home and More, Mall road, Amritsar placing an order for the same.
Suggested Response :
Giani Nagar
Amritsar
12 January 2024
Sir
I am writing to you with regard to the telephone chat we had where we talked about the house
hold items that you sell. I would like to place an order to the listed items given below.
S.No Name of the item No. of items / Quantity Brand
1. Fans 4 Bajaj
2. Microwaves 1 LG
3. Dish Washer 1 LG
4. Geysers 1 Nova
5. Double door fridge 1 Godrej
Please send us all the products in a good shape, securely bound, and packaged by the end of the
month. Also send the bill at the time of delivery. As always we will first check the supplies and then
transfer the payment digitally. You would be liable for any damage that occurred during shipping.
We hope that we will get reasonable discount as we are your regular customers.
Yours sincerely
Geetu Ghosh
(a consumer)
Things to remember
For describing the pattern of growth, we can use words and phrases
like-‘rapidly doubled’, ‘skyrocketed’, ‘striking increase’, ‘peaked’,
‘soared’, ‘declined’, ‘plummeted’, ‘leveled off’, ‘stagnated’,
‘fluctuating’, ‘starting to rise’, ‘starting to fall’, ‘drop down’, ‘slightly’,
etc.
Mentioning Quantities: When including numbers and figures, the
accuracy must be ensured. Quantities can be described in a number of
ways, such as percentage, fraction, ratios etc. For describing quantities,
we can also use words and phrases like ‘one-third of’, ‘nearly one-fourth
of’, ‘majority’, ‘on an average’, ‘twice as much’, ‘almost equal’, ‘the
highest’, ‘the lowest’, ‘approximately’, etc.
Map-oriented
Here two maps with considerable differences would be provided. One has to meticulously analyze the
variations and finally summarize them in the form of a paragraph.
Information-oriented
This revolves around comprehending and processing the provided information that is presented as input
and eventually describing it in the form of a paragraph.
Problem-oriented
Here a problem would be depicted and students would be required to think rationally and suggest some
solution based on some logic backed by data.
Process description oriented
The information is given in the form of a flow chart, diagram, or infographic. Again the student has to
carefully analyse the information and well summarize it in the form of the passage.
Format of an Analytical Paragraph
The content should be well summarized and should comprise the following components:
Introduction
This should well direct and explain briefly the principle content that is highlighted in the
graph or table. It should be no more than two or three lines.
Body
It focuses on the key areas of the information/data that is given in the question asked by
CBSE. It clearly portrays the significance of the graph. The following requirements should be
covered as part of the body:
It should be well presented
Can divide it into sub-paragraphs; breaking the body facilitates comprehension for the
reader
Use simple and clear language
Explain the graph/diagram in detail
Highlight the comparisons and variations observed using appropriate words
If mentioning numbers and figures, their accuracy must be ensured. The sentences should
be rationally framed and connected
Conclusion
It should cover the entire summary of the given chart, graph, or diagram. This is the closing
paragraph, so should be concluding in nature.
The analytical paragraph in general has to be written in around 100-120 words. It should manage to
provide a detailed account of the chart given. The entire paragraph must implement crisp and lucid
language. An internal choice is generally given i.e, the grade 10 students are supposed to attempt
one question out of the two questions of Analytical paragraphs that are asked in the CBSE English
examination.
The question usually carries 5 marks
NOTE:
Study the chart given below, which is the result of the survey
conducted in the public schools and government schools of
Lucknow. This depicts the types of activities the teenagers
(Age 13- 19 years) are involved during their leisure time.
Complete the summary in about 100-120 words.
Suggested Response :
Teenagers and leisure time: Now a days the teenagers are more techno-savvy
than the children used to be ten years back. They do not play games like Ludo,
Carrom, Chess and other indoor games. 9-18 % of boys and girls in the age
group of 13-19 years possess their own cell phones. In the survey conducted
recently on some 2000 students of two leading schools- one government and
the other a public school, the following facts were revealed. While the students
from public schools spend more of their leisure time in net-surfing and talking
on cell phones, the government school students spend it in watching TV and
talking to their friends.
Analytical Paragraph- Pie chart
• To read a pie chart, you must consider the area, arc length,
and angle of every slice. Because it can be hard to compare
the slices, meaningful organization is key. Slices in a pie
chart should be organized in a coherent way, usually the
biggest to smallest, to make it easier for the user to
interpret.
DOs
• Try to read through the chart given on par with the information
given.
• Once the information given is comprehended, try to go with
procedure of compare, contrasts.
• Use some cohesive devises while writing the paragraph after
your analyzation.
• Try to keep the word limit of the paragraph, irrespective of the
subject given.
• While writing a paragraph, be introductive, and concluding in
tone, though written in a single paragraph.
DON’Ts
• Don’t go for spelling mistakes, striking's, and the use of color pens
or highlighters for the beautiful presentations.
Don’t go for spelling mistakes, strikings, and the use of color pens or
highlighters for the beautiful presentations.
Don’t rush through, while analyzing the information from the graph.
Sample
• The maps below show the village of Stokeford in 1930 and 2010.
Summarize the information by selecting and reporting the main
features, and make comparisons where relevant.
Suggested Response :
The two maps illustrate how the village of Stokeford, situated on the east bank of the River
Stoke, has changed over an 80 year period from 1930 to 2010. There was a considerable
development of the settlement over these years and it was gradually transformed from a small
rural village into a largely residential area. The most notable change is the presence of housing
in 2010 in the area that was farmland bank in 1930. New roads were constructed on this land
and many residential properties were built. In response to the considerable increase in
population, the primary school was extended to around double the size of the previous building.
Whilst the post office remained as a village amenity, the two shops that can be seen to the
north-west of the school in 1930, no longer existed by 2010, having been replaced by houses.
There also used to be an extensive property, standing in its own large gardens, situated to the
south-east of the school. At some time, between 1930 and 2010, this was extended and
converted into a retirement home. This was another significant transformation for the village.
Analytical Paragraph- Report
• In a nutshell, analytical report uses textual evidence to support the
author's claims and main points by utilizing logic and facts rather than
relying on sentimental appeals and personal narratives.
• Try to read through the graph given on par with the information given.
• Once the information given is comprehended, try to go with
procedure of compare, contrasts.
• Use some cohesive devises while writing the paragraph after your
analyzation.
• Try to keep the word limit of the paragraph, irrespective of the subject
given.
• While writing a paragraph, be introductive, and concluding in tone,
though written in a single paragraph.
DON’Ts
• NEVER go beyond the word limit.
• Don’t write the analytical paragraph into 3 paragraphs.
• Don’t go for spelling mistakes, striking's, mistakes in
punctuations and the use of color pens or highlighters for the
beautiful presentations.
• Don’t be very elaborative and mention the facts specifically
• Don’t rush through, while analyzing the information from the
graph.
Sample
Given below is a report given by an editor on the unavailability of petrol in the state
Telangana. Now write a paragraph, in about 100-120 words, analyzing the information
given.
G Vinay Kumar, President of the Telangana State Petrol Dealers Association, brings a
dose of optimism to the current situation. “Everything is now back to normal, and
there is no need to worry. People do not have to panic anymore,” he stated. Kumar’s
reassuring words bring relief to Hyderabad residents, indicating that the challenges
faced during the protest are now behind them. He added, “Petrol pumps are now
waiting for customers.” Hyderabad residents, who were previously prompted to alter
their daily routines due to fuel concerns, can now resume normal activities without
the panic that arose during the protest period yesterday. The initial scarcity, marked by
long queues and increased traffic congestion, prompted significant disruption. Tuesday
saw long and serpentine queues of anxious motorists which caused significant
disruptions in traffic in several parts of the city and suburbs.
Suggested Response :
The given report speaks volumes of commotion that happened in the
Telangana state due to the strike observed by the petrol dealers. It begins
with a positive note that everything is back to normalcy. Mr. Vinay Kumar
president of TS Petrol Dealer’s association had confirmed that the Gas filling
stations were awaited for their customers. It was even clear that the daily
routine of Hyderabad citizens has no more disturbance. It seems that the
panic stricken citizens lined up in long and serpentine queues, due to scarcity
of fuel, which was explained in a picturesque manner. There occurred traffic
congestion causing interruption. Petrol pumps are personified. In a nut shell
the report is positive and instills confidence in the minds of public thoroughly.
(123 words)
Analytical paragraph- SWOT ANALYSIS
Try to read through the SWOT given on par with the information
given.
Once the information given is comprehended, try to go with
procedure of compare, contrasts.
Use some cohesive devises while writing the paragraph after your
analyzation.
Try to keep the word limit of the paragraph, irrespective of the
subject given.
While writing a paragraph, be introductive, and concluding in tone,
though written in a single paragraph.
When it comes to SWOT analysis, you should decide whether to
write a paragraph in support or against.
DON’Ts
NEVER go beyond the word limit.
Don’t write the analytical paragraph into 3 paragraphs.
Don’t go for spelling mistakes, striking's, and the use of color pens or
highlighters for the beautiful presentations.
Don’t be very elaborative and mention the facts specifically
Don’t rush through, while analyzing the information from the graph.
Don’t plan your analytical paragraph in both ways like support of the
decision and against the decision instead write only one way response.
SAMPLE
OPPORTUNITIES THREATS
1. Potential area with high salaried people. 1. Risk of hygiene maintenance
2. Availability of public transports 2. Accident prone locality
3. Area expansion possible in future. 3. Owning old building
4. No other Nursery schools nearby. 4. Excessive sound pollution area
Suggested Response :
The given SWOT data of Miss Anne reveals that she is a woman with all the
potential, being a high end literate, had good social access. Apart from that she is
affluent, owns a building. Her work experience is commendable. Miss Anne’s
employees are good at hand on experience. She has access to transportation.
Business expansion scope is assured. The possible hindrance could be to get
permission from the government. Location is congested and low security too. But it
is manageable. The possible threats are the building is an old one, needs
renovation. She can take traffic police help for smooth dispersal. Noise pollution can
be checked through public awareness programs. To sum up there are many
possibilities for Miss Anne to go ahead with her noble idea.
OR
Against the decision:
The given SWOT notes of Miss Anne reveals that she has all positive
points that would definitely support her to implement the idea of
establishing a kindergarten school. She has good education and
experience. She is also equipped with good number of employees and
her own building. She even had the opportunity of good transportation
and no competitors. But dealing with government to get the permit for
small kid’s school is not that easy. There will be many objections
regarding security and maintenance. The area is congested and prone
to accidents. It would be quite a challenge continuously. The old
buildings will be always a threat for the security of the kids. Hence it is
suggested that Miss Anne should review her decision.
Analytical Paragraph- Line Graph
Analyzing data presented in charts or graphs allows you to visually
interpret and understand the information. It can help you identify trends,
patterns, and relationships within the data, make comparisons between
different sets of data, and draw conclusions based on the visual
representation.
• Try to read through the graph given on par with the information
given.
• Once the information given is comprehended, try to go with the
procedure of compare, contrasts.
• Use some cohesive devises while writing the paragraph after your
analyzation.
• Try to keep the word limit of the paragraph, irrespective of the
subject given.
• While writing a paragraph, be introductive, and concluding in tone,
though written in a single paragraph.
DON’Ts
• NEVER go beyond the word limit.
• Don’t go for spelling mistakes, striking's, and the use of color pens
or highlighters for the beautiful presentations.
• Don’t rush through, while analyzing the information from the graph.
Sample:
Critically analyze the line graph given below and
write down your conclusions of it in a paragraph.
Suggested Response :
U.K Influenza: The cited graph illustrates how many people from the
age of 65 and above were reported to have contracted influenza in a
particular village in the UK from 1985 to 1995. Overall, the number of
cases of elderly people with influenza increased over the period given.
The highest number of people with the illness can be seen in 1991. In
1985, the number of cases of influenza stood at 40 and then rose
steadily over the next three years to reach 55 in 1987. In the following
year, 1988, the figure dipped slightly to below 50 after which it rose
significantly to reach a high of 75 in 1991. From 1991, there was a
decrease to about 60 in 1993 of the number of reported cases of
influenza. From this point, except for a slight increase of about 5 cases,
the number remained at about 60 at the end of the period.
THAT’S ALL FOR TODAY
HAPPY LEARNING
ALL THE BEST