BUSINESS STUDIES CLASS-XII

SYLLABUS FOR THE YEAR 2022-23

TERM 1

1. Nature and significance of Management

2. Principles of Management
3. Business Environment
4. Planning
5. Organising
6. Staffing
7. Directing

SYLLABUS FOR PERIODIC TEST -1

1. Nature and significance of management
2. Principles of Management
3. Business Environment
SYLLABUS FOR TERM-1
Entire syllabus for Term -1

Project Term -1 as per CBSE Guidelines

TERM-2

1. Controlling
2. Financial Management
3. Financial Markets
4. Marketing Management
5. Consumer Protection

SYLLABUS FOR PREBOARD -1

Entire syllabus for Term-1 and Term-2
Class XII – Business Studies (2022) 12 Class XII – Business Studies (2022)
Business Studies
Class - XII

CASE STUDIES

Assignment No. 1
TOPIC-MANAGEMENT
1. ‘Successful organizations do not achieve their goals by chance. Rather they have to
follow a process.’
(i) Identify the process
(ii) Define the process.
(iii) List its objectives
2. A company has achieved the target sales of 10,000 units but the advertisement
expenditure has crossed the target limit. Is the performance of company efficient
and effective? Give reason.
3. Identify the characteristics of management in the following
(i) McDonalds offers ‘Aloo Tikki Burger’ to attract Indian customers.
(ii) An organization consists of diverse individuals with different needs.
(iii) Effect of management can always be noticed in every successful &
unsuccessful organization.
(iv) St integrates the efforts of all members towards achieving the
objectives. (v) Management consists of ongoing series of functions.
(vi) In an organization employees are happy & satisfied & no chaos
exists. (vii) Management is to be seen in business & non business
organizations
(viii) With the introduction of per second call by a cellular company, other cellular
companies also started offering per second calls to maintain market share.
4. Identify the objective of management in the following
(i) A company uses environmental friendly methods of production.
(ii) Management provides competitive salaries & perks.
(iii) Management offers employment to physically challenged people. (iv) The
revenue generated by a firm is just sufficient to cover the cost of production. (v)
 Management provides peer recognition.

Class XII – Business Studies (2022) 3

Assignment No. 2
TOPIC-PRINCIPLES OF MANAGEMENT
1. Give two differences between:
(i) Management principles & scientific principles.
(ii) Management principles & management techniques
(iii) Management principles & values
2. How are management principles derived?
3. Identify the nature of principles of management in the following cases:
(i) The extent of application of management principles varies depending on the
nature & size of organization.
(ii) They do not provide readymade, strait jacket solutions i.e. they cannot be used
as tailor made tools.
(iii) Management principles are evolutionary in nature.
(iv) These principles cannot be applied blindly, even in an identical situation.
(v) Management principles aim at influencing human behavior which is complex
& dynamic in nature.
(vi) The application of management principles is dependent on the prevailing
condition at a particular point of time.
(vii) To be able to use a principle in large number of cases it establishes
relationship.

4. Identify the importance of principles of management:

(i) The cause & effect relationship avoids trial & error approach & reduces
inefficiency, wastage & spoilage in use of resources.
(ii) Principles enable managers to learn from past mistakes & to save time by
solving recurring problems quickly.
(iii) Increased awareness of the public has made following social responsibility
mandatory.
(iv) Adopting an objective approach free from personal bias & prejudice.
(v) Principles should be based on facts, timely, realistic & subject to measurement
& evaluation.
(vi) Management principles provide an effective & dynamic leadership to help
 organization implement the changes.
5. Identify the general principles of management violated, state the principle and give
one advantage & one consequence of its violation:
(i) Deepak & Shikha are clerks & are paid Rs 20000 pm & Rs 15000 pm respectively.
(ii) Mohan, an employee receives contradictory instructions from three different
managers to carry out a task.
(iii) Prakash, a general manager, is always engaged in day to day operational activities
& is unable to concentrate on core issues of the company.
(iv) Windhaven, a purchase manager, purchases raw material from a firm owned by his
relative at a rate more than the market price.
(v) Mayank, a sales manager though given the responsibility to meet sales target has not
been given the authority to appoint requisite salesmen.
(vi) Kapil, a manager expects his subordinates to work for the happiness & pleasure of
being in the organization.
(vii) Mohan, a manager expects his subordinates to adopt to the new environment &
working conditions without giving them time to settle down.
(viii) Prateek, a manager, neither has a system of keeping his equipment or people at a
prescribed place.
(ix) An organization does not provide right place for physical & human resources.

6. Name the principle of management:

(i) There should be team spirit of unity & harmony in the work group. (ii)
Which requires judicious application of penalties by the management.
(iii) It points out the danger & costs of unnecessary labour turnover.
(iv) It aims at securing the loyalty & devotion of the employees by giving them kind, fair
& just treatment.
(v) It states that multiple bosses leads to divided responsibility.
(vi) Communication from top to bottom should follow official lines of command. (vii)
Workers should be encouraged to develop & carry outtheir plans for development.

(viii) A manager should replace I with ‘WE’ in all his conversations with his workers.
7. ‘Aapka Vidyalaya’ believes in holistic development of students and encourages team building
through mix of curricular, co-curricular activities. On its founders day a stage performance
had to be put up, a committee of 10 prefects was constituted to plan different aspects of the
functions. They all decided to use re- cycled paper for decoration. There was a spirit of unity
& harmony and all members supported each other. With mutual trust and belongingness the
programme was systematically planned & executed. Kartik, one of the prefects realized that
unknowingly the group had applied one of the principles of management while planning &
executing the programme. He was so inspired by the success of the function that he asked his
father to apply the same principle in his business. His father replied that he was already
using this principle.
(i) Identify the principle of management applied for the success of the programme.

(ii) State any two features of management highlighted in the above para.

(iii) Identify any two values which ‘ Aapka Vidyalaya’ communicated to the society.

Assignment No. 3
TOPIC-BUSINESS ENVIRONMENT
1. The goods & services tax (GST) Bill comprising the most revolutionary tax reform of
the country was passed by the Parliament recently in August, 2016. It proposes a
national Value Added Tax to be implemented in India from April 01, 2017. It is one
of the most significant reforms since India opened its economy 25 years ago and
the revamping of the tax system since the country's independence in 1947.
It would be a significant step in the reform of indirecttaxation in India.
Amalgamating several Central and State taxes into a single tax would mitigate
the cascading or double taxation. From consumers’ point of view, the biggest
advantage would be in terms of reduction in overall tax burden on goods, free
movement of goods from one state to another without stopping at state borders for
hours for payment of state tax or entry tax and reduction in paper work to a large
extent.
a. Which dimensions of business environment are highlighted in the case?
b. Which impact of Government policy change on business and industry is
reflected in the above case? Identify by quoting lines.
c. The above case of taxation reforms relates to one of the aspects of one of the
dimensions of business environment. Identify the aspect.
2. P.V.Sindhu is all set to get many rewards for fighting the most intensive battle of
her sporting career by fetching an Olympic silver medal at Rio. The Telangana
Government led the list declaring cash award of Rs. 5 crore as well as 1000 sq
yards of land, besides a job for her. Andhra Government is also awarding cash
prize of Rs. 3 crore to the badminton star. The purpose here is to encourage the
sports personalities of the country.
Another report by a Parliament panel reveals that the Centre and states together
generally invest only 3 paise on a person per day for sports and that this is costing
India medals at the Olympics. Against the backdrop of the meagre spending by the
government on players, the sports department has urged both public and private
companies to contribute towards a national sports development fund (NSDF) and
also sponsor athletes. Thus,the government needs to make investmentin sports
and growth of sportspersons and not just shower the rewards on those who
manage to win somehow.
a. Which Impact of Government’s decision is being reflected in the above case?
State by quoting lines.
b. Which aspect of Indian Economic Reforms have made it possible for
participation of Indian athletes in International events as mentioned above?
c. Which two dimensions of business environment remain unaffected in the above
 example?
d. State the values reflected/violated in the above case.
3. As per a newspaper report,” Union Agriculture Minister Radha Mohan Singh said
the number of farmers opting for the 'Pradhan Mantri Fasal Bima Yojana' this year is
expected to cross four crore, as against three crore last year.
As many as 200 mandis across the country would be brought under the ambit of the scheme
by next month. 400 mandis would be made online by March next year, while 585 mandis
would go online by 2018, he said. Singh said, "The scheme aims to make agricultural
practice risk-free for the farmers, but the leaders in order to serve their own political
agenda are not able to comprehend it."
"Earlier, crop insurance schemes profited insurance companies and farmers were not
compensated for the losses due to crop damage caused by natural calamities after the
harvest. Besides, premium rates differed according to location," he said.
But this scheme is farmer-friendly. The farmers are required to pay only minimal premium
and can claim compensation for losses caused by natural calamities up to 14 days after the
harvest, the Union minister said.
a. Which dimension of business environment is not reflected in the above case study?
b. Which advantages of adapting to changes in business environment will accrue to those
mandis which go online as per the given case?
c. The plan - 'Pradhan Mantri Fasal Bima Yojana' initiated by PM Narendra Modi reflects
an element of one of the dimension of business environment. Identify the element and the
related dimension.
4. The following are the extacts from a newspaper article published recently:
Alarmed over the rise in attempted ‘Vishing’ frauds, SBI Card has alerted customers
not to fall prey to fraudulent callers and disclose key information like credit card
PIN and passwords. A ‘Vishing’ call involves a fraudulent caller posing as an
employee from a financial institution/bank/credit card firm, asking for credit
card/bank account as well as certain other personal details. The modus operandi of
such calls is to offer you a very attractive discount/gift package/card
upgrade/reward redemption offer/credit limit increase and lure you into sharing
sensitive card/bank account information. After procuring details such as CVV, One
Time Password, PIN, Internet Account password the fraudsters may attempt
fraudulent transactions on your credit card/ bank account.
“We at SBI Card never ask for any such sensitive and confidential information like
CVV, PIN, One Time Password (OTP) and Internet Login User Id and Password,”
the SBI Card stressed. SBI Card is the third largest credit card provider in the
country with 2.86 million customers. It said that if a customer is suspicious of any
call asking him or her to verify such information, please call SBI Card helpline
immediately to report the matter.
a. The above newspaper article aims to fulfill State Bank’s social responsibility
towards one ofthe interest groups. Identify the dimension of business environment
to which the interest group belongs.
b. The crimes such as vishing frauds involve misuse of advancements in one of the
 dimensions of business environment. Identify the dimension.
c. Identify the specific force of business environment highlighted in the above
case. d. State the values highlighted/violated in the above case.
5. As per a recent newspaper report, five school children in Srinagar were surfing
internet, playing online games and checking Facebook, inspite of the fact that
internet services have been suspended since almost two months. It was found that
they had hacked into wi-fi network of a private bank in a mall. Here, one of the
element of one of the dimensions of business environment is being violated.
Identify the dimension.
6. Yoga Guru Baba Ramdev has plans to start a world-class university in India in the
next five years to educate around one lakh students in different streams, on 1,500-
acre land has already been acquired for it.
He has planned to build a world-class university near New Delhi akin to the
University of Houston. The cost of the project would be around Rs. 25,000 crore.
Baba Ramdev has also requested Prime Minister Narendra Modi and Ministry of
Human Resources Development to start a Vedic education board at State and
national level to revive and promote the Indian ‘gurukul’ tradition of education. He
stated that he plans to donate 100 per cent of all profit from the sale of herbal and
food products of his Patanjali Ayurved for charitable causes and at least 80 per
cent towards education.
a. Which advantage of understanding business environment will Baba Ramdev
bank upon by establishing world class university with gurukul -type culture in
India?
b. In case PM Narendra Modi and Ministry of HRD establish Vedic education
board at State and national level, then there will be a remarkable change in
the education system of the country. This implies change in one of the
dimension of the business environment. Identify the dimension.
c. State anv two more lements of the dimension identified in part (b).

Assignment No. 4
TOPIC-PLANNING
1. Though a budget is a control device from which deviations can be taken care of, yet
it comes under planning. Why?
2. The CEO of ABC Ltd. an automobile company dreams of his company becoming the
best player in future, for which he sets the objectives, forecasts the future &
identify various courses of action.
(i) Identify the management function highlighted above.
(ii) List the further steps of the function.
(iii) What are the various values the CEO is striving to achieve?
3. A reputed car manufacturing company in NCR is facing the problem of decline in
the market share due to its internal mismanagement. Therefore, it has planned to
increase the production capacity at its Gurgaon plant by manufacturing low priced

eco friendly cars for price sensitive consumers and introducing new models with
added features for quality conscious consumers.
(i) Name the type of plan followed by the management of the company. (ii) List
any four values incorporated in company’s decision to achieve the objectives.
4. P & G has been fast losing its share in the Indian market to its rivals. Last year P
& G had merged India, the Middle East and Africa into one IMEA region as part of
a significant reorganization to remove management layers and improve the
execution of strategy in a tough consumer market and a rising cost environment.
Despite having invested a huge amount, this huge investment has taken a toll on
its profitability. It has no longer is the market leader in its product segments like
shampoo, detergents, skin cream etc.
(i) Explain the different types of plans PNG is pursuing.
(ii) What are the drawbacks of the plans initiated by PNG?

Assignment No. 5
TOPIC-ORGANIZING
1. Radhika is the General Manager of Delta ltd. Radhika is facing a lot of problems
regarding some policy on sales. The organization has an aim to increase sales by
20%. and return on investment by 10%. Instead of talking to the sales department,
she directly consulted her friend Ayesha in finance department, about the
problems. She talked to her freely about her problem.
(i) Identify the type of organization followed by Ayesha ltd.
(ii) Give any one advantage & one limitation of the organization identified above.
2. At Kaka Ltd. all bills for raw material are processed by general manager himself.
He feels quite overburdened. He formulates a plan and decides to delegate his
authority to Dy. General Manager. But after some time the Dy. General Manager
also feels overburdened and with prior approval of General Manager, disperses
this authority to various levels throughout the organization. Now all bills for
travelling are processed through respective department supervisors.
(i) Name & explain the type of theory which is highlighted in above case before,
and after delegating authority.
3. Which function of management coordinates human efforts, assembles resources and
integrates both into a unified whole to be utilized for achieving specified objectives.
4. How can departments or divisions be created?
5. When is there a need for an adequate/ appropriate organization structure
felt? 6. What gives shape to the organizational structure? Define the same. 7.
Identify the type of organizational structure in the following cases: (i) For a unit
 product manufacturing firm.
(i) Suitable for product specialization

(ii) A firm manufacturing cosmetics, medicines & shoes.

(v) Large scale organization having diversified activities requiring high degree of
specialization.
(vi) Product specialization
8. A company has its registered office in Delhi, manufacturing unit in Gurgaon, and
marketing & sales department at Faridabad. The company manufactures the
consumer products. Which type of organizational structure should it adopt to
achieve its target & why? Give two reasons.
9. The directors of B Ltd. anorganization manufacturing toyshave asked their
production manager to achieve a target production of 100 computers per day. The
production manager has asked his foreman to achieve this target but he did not
give him the authority for the requisition of tools & materials from the stores
department. The foreman could not achieve the desired target. Can the directors
blame the production manager, and can the production manager blame his
foreman for not achieving target? Give reason in support of your answer.
10. Name the concept which helps a manager to extend his area of operations as
without it, his activities would be restricted to only what he himself can do.
11. Identify the type of organization in the following cases:
(i) Deliberately created by top management to facilitate smooth functioning in
organization.
(ii) It originates to satisfy social needs
(iii) Official relationship exists amongst workers
(iv) Employees have formed a volley ball club
(v) The principle of scalar chain is followed
(vi) It is based on personal likes & dislikes
(vii) It leads to faster spread of information as well as quick feed back

(viii) An excursion organized by the firm for its employees.

Assignment No. 6
TOPIC-STAFFING
1. Varun, Tarun, Ramesh & Suresh are child hood friends. They decide to take up
jobs. To enhance their skills Tarun takes guidance from the master trainer for a
fixed duration ; Varun ‘s training involved shifting him from one department/job to
another for better understanding of all parts of the business ; Suresh is guided &
instructed by the manager who sets mutually agreed goals reviewing & suggesting
changes in behavior & performance & Ramesh though still pursuing his education
 takes training in an organization to acquire practical knowledge & skills. Identify
the different types of training taken by four friends.
2. The workers of ‘Vyam Ltd.’, are unable to work on new & hi-tech machines
imported by the company to fulfill the increased demand. Therefore, the workers
are seeking extra guidance from the supervisor. The supervisor is over burdened
with the frequent calls of the workers. Suggest how the supervisor, by increasing
the skills & knowledge of workers, can make them handle their work
independently? Also state any three benefits that the workers will derive by the
decision of the supervisor.
3. Zenith Ltd. is a highly reputed company and many people wanted to join this company.
The employees of this organization are very happy & they discussed how they came in
contact with this organization.
Aman said that he was introduced by his present Sales Manager, Mr. John. Benu said
that he had applied through the newspaper and was appointed as H.R. manager. Vaibhav
said that he was neither related to any of the employees of the organization nor there was
any advertisement in the newspaper. Even then he was directly called
from IIM Ahmedabad from where he was about to complete his MBA.
(i) The above discussion is indicating an important function of management. Name the
function of management.
(ii) The management function identified in (i) above follows a particular process.
(iii) Identify the source of the process identified in (ii) above
(iv) Identify the value highlighted by Aman, Venu,& Vaibhav about Zenith Ltd.

4. Nishant the director of a garment company, is planning to manufacture bags for the
utilization of waste material from one of his garment units. He has decided that this
manufacturing unit will be set up in a rural area of Orissa where people have very few job
opportunities and labour is available at very low rates. He had also thought of giving equal
opportunities to men & women. For this he wants four different heads for sales, Accounts,
Purchase and Production.
He gives an advertisement and shortlists ten candidates per post after conducting different
selection tests.
(i) Identify & state the next three steps for choosing the best candidate out of the
candidates short listed.
(ii) Identify two values which Nishant wants to communicate to the society by
setting up the manufacturing unit.
5. Ms. Neelam recently completed her post graduate diploma in Human Resource
Management. A few months from now a large steel manufacturing company appointed her
as its Human Resource Manager. As of now, the company employs 800 persons & has an
expansion plan in hand which may require another 200 persons for various types of
additional requirements. Ms. Neelam has been given complete charge of the company’s
Human Resource Department. What functions is she supposed to perform.
6. An organization provides security services. It requires such candidates who are reliable &
don’t Leak out the secrets of their clients. What step should be incorporated in selection
process?
7. X Ltd., is setting up a new plant in India for manufacturing auto components. India is
highlyCompetitive & cost effective production base in this sector. It plans to capture 40% of
 the market share in India & also export to the tune of at least $6 million in about 2 years of
its planned operations. To achieve these targets it requires a highly trained & motivated
work force. Advice the company regarding
(i) Which source of recruitment the company should rely upon?
(ii) Which methods of training & development should the company initiate?
8. Yatin industries wants to hire stafffor its chemical division.The personnel department
lists out the following methods of recruitment:
(i) Using www.timesjob.com to search for prospective candidates.
(ii) ABC consultants can be asked to look out for suitable personnel on behalf of the
company.
(iii) Conduct interview in various Institutes, universities, & colleges.

Assignment No. 7
TOPIC-DIRECTING
1. Shrey Ltd., assured their employees that inspite of recession no worker will be
retrenched from the job. Name the type of incentive offered to the employee.
2. Kamal, a sales manager, achieved his sales target much in advance the schedule
time. His name was displayed on the achievement board. Name the type of
incentive awarded by the management.
3. Identify the leadership styles:
(i) Leader centralizes power and takes all decisions without consulting the
subordinates
(ii) Leader completely delegates authority so that subordinates themselves take
the decisions.
(iii) Leader consults his subordinates & takes decision according to majority opinions.

4. Identify the types of formal communication

(i) Communication flows from superior to a subordinate.
(i) Communication flows from superior to a subordinate & vice versa.

(ii) Two heads of department communicate with each other.

(iii) Persons of two department, one at higher position & another at lower,
communicate.
(iv) Sending notice to employees to attend a meeting.
(v) Sending application for grant of leave
5. Identify the type of communication :
(i) Vaibhav & Kashyap are friends working in a firm as production manager / &
sales manager respectively. In an interdepartmental meeting Vaibhav
informed Kashyap about a change in the marketing policy of the company.
 (ii) Vaibhav & Kashyap are friends working in a firm as production manager & sales
manager respectively. After the office hours Vaibhav & Kashyap go to CCD , where
Vaibhav informes Kashyap about a likely change in the marketing policy of the
company.
6. Define ‘ Communication network’.
7. Identify the formal communication network
(i) Where all subordinates under one superior communicate through him only.
(ii) It is the most centralized form of communication network.
(iii) Where each person communicate with his adjoining two persons (iv) Every
member is allowed to communicate freely with all other members.
(v) A subordinate is allowed to communicate with his immediate superior as well as his
superior’s superior.
8. Define informal communication. Why is informal communication system referred to as
grapevine?
9. Identify the informal communication network
(i) One person communicates with everyone on non selective basis.
(ii) Each person communicates to other in a sequence.
(iii) The individual communicates randomly with other individuals
(iv) It’s the most popular grapevine network
10. Identify the type of communication barrier
(i) Where a message is decoded differently by different people.
(ii) Which are concerned with the state of mind of both the sender & the receiver.

(iii) Which are concerned with the rules & regulations.

Assignment No. 8
TOPIC - CONTROLLING
1. Honda cars India is facing a peculiar situation, forcing the company to halt
dispatches to dealers. Half the vehicles manufactured at its Greater Noida factory
were detected with spots on its paint & were thus damaged. On analysis it was
found that the workers were not at fault. The spots caused were because of paint
fumes from the adjoining plant.
(i) Identify the function of management discussed above.
(ii) State the steps in the process of the function identified above.
(iii) Identify the value shown by the company.
2. A college installs bio metric machine to record the attendance of the teaching
faculty after having observed late arrival of its faculty .The same is resisted by the
staff.
 To ensure smooth operation, biometric machines were installed in large numbers,
thereby adding to the increased expenditure. Due to constant power failure bio
metric attendance failed to serve its purpose.
3. (i) Identify the function of management.
(ii) State the feature of management highlighted in the above para
(iii) By quoting the lines from the above para list the limitations of the function
identified above.
4. “Planning & Controlling are inseparable twins of management”. Explain

5. Explain ‘critical point control’ and ‘management by exception’.

6. "Planning & controlling are both forward looking as well as backward looking
function". Explain.
Assignment No. 9
TOPIC-MARKETING MANAGEMENT
Q1 Satish intends to open a business of manufacturing designer clothes. Initially, he
started his own blog on social media sites to know whether people will like his
brand or not.Thereafter,he devised a strategy that will give an edge over the
competitors. Then on the basis of his analysis,he decided to launch under the
brand name THREAD FACTORY. He decided to fix up the prices at a level which
is not afforded by all to create a niche market for his clothes.His friend advised
him to get his brand name registered.
In the context of above case:
(a) ldentify the element of marketing mix being taken into consideration by
Satish.

(b) Explain briefly the functions of marketing highlighted her. (c) Name and
explain the term used for a registered brand name.
Q2 PATANJALI AYURVED LIMITED is an Indian FMCG company.Manufacturing
units and headquarters are located in the industrial area of HARIDWAR while the
registered office is located at DELHI. PATANJALI AYURVED sells through nearly
4700 retail outlets and is planning to open outlets at Railway station and airports.
As per the tie up with FUTURE GROUPS all the consumer products of
PATANJALI will be available for direct sale in FUTURE GROUP outlets.
In the context of the above case
(a) ldentify the component of a mix being discussed in the above lines.

(b) State the two main decisions related to the concept identified in part(a).
(c) Name the type of channel of distribution adopted by PATANJALI AYURVED
by quoting the lines.
Q3 NESTLE has launched four variants of MAGGI cuppa noodles and MAGGI
hotheads each in a day to fend off competition.Besides,it has also launched "NO
ONION NO GARLIC" NOODLES.After the five month ban, NESTLE INDIA
 relaunched MAGGI noodles in the Indian market. Within nine month of its
relaunch post ban, MAGGI regains its market share. "NO ADDED MSG"
information was removed from the packet of noodles.
In the context of the above case,
(a) Name the element of marketing mix on which NESTLE INDIA based its strategy.
(b) ldentify the two important decisions relating to the above element mentioned in
part(a)which contributed to the success of MAGGI NOODLES and explain their
role.
Assignment No. 10
TOPIC-CONSUMER PROTECTION
1. List the rights of the consumer under the Consumer Protection Act 1986 in w

following cases:
(i) A consumer has a right to register his dissatisfaction.
(ii) Consumer has a right to get relief in case the product/ service falls short of his
expectations.
(iii) Consumer should have access to variety of products & services at competitive
prices.
(iv) A consumer must be protected against hazardous goods &
services.

(v) A consumer be made aware of his rights & remedies available.

(vi) Consumer has a right to get compensation against any unfair trade practice.
(vii) Consumer to be informed about the quality, quantity, purity etc. of goods or
services.
2. Name the redressal forum a consumer can file a complaint with in following
cases: (i) Where a claim is of 45 lakhs
(ii) Claim of 1 crore
(iii) Claim of 20 lakhs
(iv) Claim of 1 crore 20 lakhs
(v) Claim of 7 lakhs
3. Who can file a complaint on behalf of a deceased consumer?
4. Which claims can be appealable before the Supreme Court under consumer
protection act?
5. Explainanyfour functions of consumer organisations&Non-government
organisations for protecting & promoting the interest of consumers.
6. Why consumer protection is important for consumers? Give two reasons.

7. The Maggi fiasco has made labeling of the product more stringent’. Identify the
right of the consumer being catered to.
8. ‘Should you wish to return unopened packs of Maggi noodles you have brought, please
 contact us. Our company representatives will collect these packs & reimburse you
the value of collected packs’. Identify the right of the consumer being referred to in
the above statement.
9. For stay of contingents of different countries during common wealth games large
number of flats were built by ‘Comfort developers’. After the games the flats were
to be renovated & were to be allotted to general public. These flats were allotted to
general public through draw of lots without renovating them. Shyamsharan was
one of the lucky persons to have been allotted a flat for Rs 19 lakh. After having
taken the possession he found that the flat was not up to the mark as the plaster
of the walls was peeling, pipes were leaking, material used for construction was
substandard etc. He felt cheated & asked for compensation from ‘Comfort
developers’. On their refusal to compensate him he files a complaint with state
commission.
(i) Judge whether Shyamsharan is correct in his decision? Give reason in support
of your answer.
(ii) State any one value being ignored by ’Comfort developers’.

Assignment No. 11
TOPIC-FINANCIAL MANAGEMENT
1. Identify the working capital requirement of the following companies:
(i) 'Indian logistics’ has its own warehousing arrangements at key locations across
the country. It helps the firm to reduce overheads, increase efficiency and cut
down distribution time.
(ii) ‘Bharat Express’ specialises in courier services. Its wide range of express
package & parcel services helps business firms to make sure that the goods
are made available to the customers at the right place and at the right time.
(iii) Reliance Transport services Ltd. specialises in transporting fruits &
vegetables. It has a good reputation in the market as it delivers fruits &
vegetables at the right place at the right time.
(iv) Varnit is running an ‘Advertising agency’ and prove these services to big
industries.
(v) Manish is engaged in the business of garment manufacturing.
2. State whether the working capital requirements of the business manufacturing the
following items are big or small. Justify your statement.
Coolers; Bread; Sugar; locomotives;Furniture manufactured against order; Motorcars.
3. North East Ltd. needs to raise funds of Rs. 75,00,000/. Its expected earnings before
interest & tax are Rs. 7,50,000/-. The company wishes to use more of debt content
as compared to equity to raise earning per share. The debt is available at an
interest of 12%. As a finance manager advice the company giving reasons in
support of your answer.
 Assignment No. 12
TOPIC-FINANCIAL MARKETS
1. Mr. Madhav was a top broker in the stock market, indulged into trading of shares of
leading companies. He was a trusted broker and pretty well known to the market.
Therefore he used to have almost all the trading information about the leading
companies. He took disadvantage of it and started giving the surety to his clients
about the returns on the various securities held by him in the market. This made
the market mere a puppet of his hands. He used to trade and invest in such a
manner that whenever he wanted to raise the price of the securities he increased
the demand and vice versa, but he was never into losses even when market used to
be a very low level of index. All this gave a rise of doubt in the minds of authorities
and formed a committee to investigate about the trading practice of this broker.
The committee found the following results.
• Mr. Madhav used to be informed in advance about the financial conditions and
operations of the organization. Due to which he used to manipulate the prices.
• Companies used to place shares privately for Mr. Madhav without informing to
the concerned authorities.
All these activities lead to the cancellation of Broker Licence of Mr. Madhav nd he
was penalized too.
a) Identify the type of financial market in which Mr. Madhav was trading. 1
b) Identify and explain the authority which formed the committee to investigate
about broker. 2
c) By quoting lines from the above Para identify and explain the function of
authority (identified in b). 3
2. Mohan Ltd a Leading E-Commerce Company, has well established itself in the
market in last five years. Earlier the company was indulged only into only B2B
commerce, but now wants to expand its business as soon as possible. The Board of
directors have decided to start a BPO for which Rs. 45 Crores were required as
capital. Therefore suggestions to raise the funds were asked. Many suggestions
were given by the directors, but following advises given by two directors were
considered best.
Ravi - I suggest not diluting the ownership of the shareholders with new one.
Therefore, first offer is to be made to the existing shareholders.
Karan- As I feel company wants to start the BPO as soon as possible. Therefore it
 is suggested to chalk out the list high net worth Individuals of the company and
allot shares to them. It will save time and cost of issue of the company and
investors.
Suggestion given by Karan was accepted, and company made a press release of its
new project (BPO). Immediately after the announcement of this project, the prices
of existing shares of Mohan ltd. were steeply increased, due to high demand.
a) The above Para highlights one of the functions of financial market. Identify. 1

b) Identify and explain the type of markets given in the Para. 2

c) Suggestions given by Karan and Ravi Indicates the methods of floatation.
Identify them. 1
d) Explain one method of the floatation NOT given in the Para. 2
3. Mr. Hari has started a job in renowned company. He has got a good hike in his
salary and he stated saving huge amount out of it. Therefore he thought of
investing this amount in the security market. Therefore he met a broker and
decided to invest fixed amount of his salary in the security market. He also
instructed the broker to invest in the shares of specific range & that number of
shares invested in particular company should not exceed fifty.
a) The above Para highlights the steps to be followed in the trading of securities.
Identify it, by quoting lines from it. 2
b) Explain the final step in the process of trading of securities. 2
c) As an investor Mr Hari has to furnish some information to the broker. What all
is included in this information. (Any four) 2