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Cleaner and Responsible Consumption 12 (2024) 100167

Contents lists available at ScienceDirect

Cleaner and Responsible Consumption


journal homepage: www.journals.elsevier.com/cleaner-and-responsible-consumption

Investigating the impact of technical, economic and social behavioral


saving strategies on domestic water-saving consumption patterns in Shiraz
Negar Esmaeilishirazifard b, Maryam Ekhtiari a, *, Mohammad Nikkar c, Kaveh Fattahi c
a
Art and Architecture School of Shiraz University, Architecture Faculty, Faculty of Art and Architecture, 3rd Goldasht Street, Maaliabad Main Street, Shiraz City, Fars
province, Iran
b
Master of Architectural Engineering at Architecture, Faculty of Art and Architecture School of Shiraz University, Iran
c
Assistant Professor of Art and Architecture School of Shiraz University, Architecture Faculty, Iran

A R T I C L E I N F O A B S T R A C T

Keywords: The increasing demand for potable water resources worldwide due to population growth, drought, and unpre­
Water conservation dictable weather patterns resulting from climate change has led to a significant water crisis. To address this issue,
Domestic water-use it is essential to analyze domestic water consumption patterns and implement practical guidelines for water
Behavioral saving patterns
conservation programs in sustainable development.
Classification
Multi-criteria decision making (MCDM)
This study investigated the technical and social behavioral saving strategies affecting domestic water con­
Simple additive weighted (SAW) sumption patterns in a random survey of 100 householders in Shiraz City, Iran. The aim was to determine the
public viewpoint and hindrances of water conservation methods. Technical questions in the questionnaire were
related to water usage facilities and equipment, while social questions were related to people’s attitudes,
awareness, and hindrances toward water conservation. Three categories are used to cluster water-saving
behavioral patterns i.e., curtailment, economic, and efficiency characteristics. Multi-Criteria Decision Making
(MCDM) techniques, including Simple Additive Weighted (SAW) and Analytic Hierarchy Processes (AHP), were
used for the analysis of the comprehensive questionnaire data.
Based on the results, people seem to prioritize Social-Curtailment characteristics that align with their habits
and culture, as well as Technical-Curtailment characteristics that involve high water consumption, low cost, and
easy implementation. To effectively communicate the proposed technical-economic factors of low cost, low
consumption, and medium implementation, they can be conveyed to the public through carefully chosen socio-
curtailment indicators.

1. Introduction consumption and mismanagement of water resources.


Iran is facing severe water stress due to several factors, including
Water scarcity is a growing global concern due to population growth, climate change, population growth, increasing demand, per capita
changing consumption patterns, expanding cities, and climate change- consumption, financial constraints, and the notion that water is a cheap
induced droughts. The rate of water consumption has outpaced popu­ commodity (Feizi and Khatabiroudi, 2023). Over the last decade, Iran
lation growth at a rate of more than two-fold, exacerbating water stress has experienced a decline in precipitation, surface water, and renewable
and resulting in an unpredictable supply (FAO, 2013; UNESCOUN-­ water compared to its long-term averages. Additionally, the average
Water, 2020). In arid regions like Iran, various methods have been temperature of major cities in Iran has risen from the long-term average
employed to conserve and optimize water use, including water sharing (Feizi and Khatabiroudi, 2023). Iran has one of the highest domestic
management, water clocks, water transfer from rivers, water circulation water consumption rates despite limited water resources, with 157–400
in ponds, and hydraulic structures to treat and remove particles from L of drinking water per day per capita (Feizi and Khatabiroudi, 2023).
water (Jiang and Arnold, 2023). However, with the industrial and Given these challenges, it is crucial to analyze domestic water con­
modern eras, the value of water was forgotten, leading to excessive sumption patterns and develop practical guidelines for water

* Corresponding author.
E-mail addresses: negarshirazifard@gmail.com (N. Esmaeilishirazifard), maryam_ekhtiari@yahoo.com, m_ekhtiari@shirazu.ac.ir (M. Ekhtiari), nikkar.
mohammad@yahoo.com (M. Nikkar), ka_fattahi@shirazu.ac.ir (K. Fattahi).

https://doi.org/10.1016/j.clrc.2023.100167
Received 24 September 2023; Received in revised form 22 December 2023; Accepted 29 December 2023
Available online 1 January 2024
2666-7843/© 2024 The Authors. Published by Elsevier Ltd. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-
nc-nd/4.0/).
N. Esmaeilishirazifard et al. Cleaner and Responsible Consumption 12 (2024) 100167

conservation programs in the context of sustainable development. This Willis et al. (2011b) classified household water use into
article aims to investigate the technical and social behavioral strategies non-discretionary and discretionary categories based on consumption,
that influence domestic water consumption patterns, with a particular but this distinction is subjective and context-specific. Non-discretionary
emphasis on understanding the public’s viewpoint and the obstacles water use is defined as 40–70 (LPCD, liter per capita per day), and any
they face in adopting water conservation methods. By gaining insights use beyond this is considered discretionary, regardless of its purpose.
into these patterns and barriers, the research endeavors to provide Domestic water consumption per capita in ten countries was recorded in
recommendations and insights for effective water conservation strate­ 2018 (Table 1):
gies. The study focuses on Shiraz City, Iran, where water scarcity is The average daily water consumption per person in Iran is about 157
exacerbated by climate change, population growth, increasing demand, L. However, in metropolitan areas such as Tehran, this figure can exceed
and financial constraints. The article seeks to address the issue of up to 400 L, according to data from the Iranian Energy Ministry (Feizi
excessive water consumption and mismanagement of water resources by and Khatabiroudi, 2023). To address this issue, the Iranian Ministry of
identifying viable water conservation strategies. The research aims to Energy approved a plan aimed at reforming household water con­
bridge the gap between technological advancements and social knowl­ sumption. The plan divides consumers into three categories:
edge to foster behavior change towards water conservation and
contribute to sustainable water management practices. By disseminating ⁃ The best because it uses the least water with monthly water con­
techniques and raising awareness about the economic advantages of sumption up to the consumption limit, which is less than 14 m3.
water conservation, this research is essential for addressing the global ⁃ Monthly water consumption up to double the consumption pattern,
water crisis and ensuring the preservation of this invaluable resource. between 14 and 28 m3.
⁃ Water consumption is more than twice the consumption pattern,
2. Research background with an average consumption of over 28 m3 per month (National
"Water of Hope" plan of the Ministry of Energy, 2020).
To address the water crisis in Iran, a holistic approach involving
cultural and social management, technical interventions, and policy By setting consumption limits and categorizing households, the Ira­
changes is required. The DAIAD research project (Data Analytics and nian government hopes to encourage more responsible water usage and
Integration for Advanced Water Management) has demonstrated that reduce waste.
social, financial, and psychological interventions can play a significant
role in reducing energy consumption and controlling water usage 2.1.2. Composition of consumption
(Athanasioua et al., 2014; Peters et al., 2016). Consumer perception of Kneebone et al. (2018) suggests that location and behavior type are
water and its use has a significant effect on behavior and attitudes to­ more significant attributes for perceptions of behavioral similarity.
ward water conservation, and greater water savings can be achieved in Water consumption at home can be categorized as indoor, outdoor, and
households by underestimating their water consumption (Fan et al., hidden consumption, according to a 2019 study (Seelen et al., 2019).
2013). Indoor consumption includes water in the kitchen, bathroom, and ser­
Analyzing domestic water consumption patterns can help modify vice areas, while outdoor consumption refers to watering the garden, or
them and implement practical guidelines for water conservation pro­ swimming pool. Hidden consumption is related to diet and consumer
grams in sustainable development, promoting water conservation, goods, type and distance of commuting, recycling type, and electricity
enhancing public awareness, and implementing effective water man­ type (Seelen et al., 2019). Hidden consumption, related to diets and
agement practices to ensure the sustainability of water resources for animal production costs, accounts for the highest amount of water usage
future generations. in households (Vanham and Bidoglio, 2013). Outdoor consumption,
especially watering plants (Fan et al., 2013), is also a significant
2.1. Water consumption patterns contributor to water usage (Shan et al., 2015).

The term "consumption" refers to the utilization and use of existing 2.1.3. Water-use activities
facilities to meet the needs of individuals and households in society. An individual’s absolute basic water consumption (ABC) is 92 L/
Meanwhile, "consumption pattern" refers to the quantity and quality of capita/day, which is an appropriate minimum target during times of
items individuals and households consume. The consumption pattern strict water restrictions. For indoor-only water use without wastage, a
consists of three primary components (Zare Shahabadi, 2013): more realistic value of 175 LPCD was determined (Crouch et al., 2021).
Water consumption behavior patterns vary across different countries
2.1.1. The amount of water used (Table 2). In England, bathroom water consumption include showers,
Household water consumption is measured in terms of quantity and lavatories, baths and bathroom sinks consume more than two-thirds
cost, as derived from the consumption bill. Bourdieu’s theory suggests (68%) of household water (Energy Saving Trust, 2013). In the
that people’s consumption is influenced by different types of capital, Netherlands, the most important pattern of water consumption are
including economic, cultural, and social variables (Schleich and Hill­ related to the use of showers/bathtubs and toilets, followed by washing
enbrand, 2009; Haunge et al., 2017) which is defined in (Fig. 1) formula: machines (Shan et al., 2015; Mazzoni et al., 2023). Outdoor water
consumption is related to region-specific factors such as climate, plant
water = constant + α1 PRICE + α2 income + α3 income2 + α4 size + α5 age
species, and garden size (Shan et al., 2015). In Australia, showering is

11
the most common uses (Willis et al., 2013). In the Netherlands, data
+ α6 wells + α7 onefam + α8 raindays + α9 temp + δ1s Ds + μ1
s=1
collection took place during the cold seasons, specifically when outdoor

Fig. 1. Water consumption and variables (Schleich and Hillenbrand, 2009).

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N. Esmaeilishirazifard et al. Cleaner and Responsible Consumption 12 (2024) 100167

Table 1
Per capita daily household water consumption in 10 countries.
Country United United France Canada Germany Japan South India Indonesia China
States Kingdom Korea

Per capita domestic water consumption 230.29 136.09 106.58 186.96 71.39 130.02 179.42 49.28 91.15 60.77
(m3)

Reference (Du et al., 2020):

Table 2
Domestic water consumption patterns in six countries.
Country Inside the home Outside the home References

British Washing Machine Dishwashing Showering Toilet tank Tapes (22%) Outdoor (10%) Energy Saving Trust, 2013
(9%) (5%) (25%) (22%)
Netherlands Washing Machine Dishwashing Showering Toilet tank Tapes (12%) NDA (No Data Available) Mazzoni et al. (2023).
(14%) (3%) (38%) (27%)
Australia Washing Machine Dishwashing Showering Toilet tank Tapes (19%) Irrigation (12%) Willis et al. (2013)
(19%) (1%) (33%) (13%)
North Washing Machine Dishwashing Showering Toilet tank Faucets NDA Fan et al. (2013);
America (17%) (1%) (20%) (24%) (19%) Deoreo et al. (2016).
Chile Washing Machine Dishwashing Showering Toilet (17.5%) NDA Irrigation of garden and pool Zúñiga et al., 2023
(7%) (15%) (49%) (9%)
Iran, Tehran Laundry (13%) Dishwashing Showering Sanitary (19%) NDA NDA Feizi and Khatabiroudi
(10%) (32%) (2023)

Reference: Fan et al. (2013); Energy Saving Trust (2013); Willis et al. (2013); Deoreo et al. (2016); Feizi and Khatabiroudi (2023); Zúñiga et al., 2023; Mazzoni et al.
(2023).

water usage is typically at its lowest or nonexistent (Mazzoni et al., patterns are influenced by economic, social, and cultural conditions
2023). The average daily water consumption per person in Iran is (Zare Shahabadi, 2013). Therefore, developing a daily water protection
approximately 157 L which includes 5 L for drinking, 10 L for cooking, pattern is essential for promoting sustainable development. In­
50 L for bathing and showering, 20 L for laundry, 15 L for dishwashing, terventions must understand consumer practices within their social and
30 L for sanitation, 10 L for house cleaning, and 17 L for miscellaneous cultural contexts to achieve a sustained reduction in consumption
use (Feizi and Khatabiroudi, 2023). According to Feizi and Khatabiroudi (Perren et al., 2015). Emotions, participation, and habit are positively
(2023), long showers are the main contributor to household water related to water conservation behavior (Singha et al., 2022). Audiences
consumption in Iran. engage more with behaviors with fewer barriers to adoption (Kneebone
According to the research, a list of water consumption patterns was et al., 2020). Economic concerns drive households with low consump­
collected (Fig. 2). Water consumption patterns are divided into five tion to conserve water, but their unwillingness to change traditional
general categories: personal hygiene, kitchen activities, house cleaning, habits prevents them from conserving water. For households with high
gardening, and utilities. Each category includes different sections (Dol­ water consumption, environmental concerns drive them to conserve
nicar et al., 2012; Fan et al., 2013; Karlin et al., 2014; Boudet et al., water, but their unwillingness to devote additional time and energy and
2016; Tong et al., 2017; Crouch et al., 2021). Each of these categories the lack of social support are the main obstacles to water conservation
requires specific saving behaviors that must be classified based on their (Fan et al., 2013).
characteristics.
2.3. Clustering behavioral saving patterns
2.2. Strategies and hindrance to achieve behavioral saving patterns
Energy-saving behaviors can be clustered into different categories
Water conservation strategies are crucial in managing water demand based on various attributes (Boudet et al., 2016). An analysis of 261
(Perren et al., 2015). Various strategies have been proposed, including energy-saving behaviors across nine attributes (energy savings, cost,
pro-environmental education and price transparency (Fan et al., 2013). frequency of performance, required skill level, observability, locus of
The structure and content of these interventions must be designed with decision, household function, home topography, and appliance topog­
the social and cultural context (Perren et al., 2015). Research in Los raphy) produced four behavioral categories, including "family style"
Angeles (2012) found that socially-focused interventions, addressing (frequent, low-cost, low-skill behaviors), "call an expert" (infrequent,
social norms, social identity, and personal identity, were more effective financially costly, high-skill behaviors), household management, and
in encouraging water conservation than addressing knowledge deficits weekend project (Boudet et al., 2016; Kneebone et al., 2018). However,
alone (Seyranian et al., 2015). In Saudi Arabia, pricing mechanisms the most common classification of energy-saving behaviors by three
were more effective than public education in reducing water con­ attributes (energy savings, cost, frequency of performance) used by
sumption (Shove et al., 2010). In England, hosepipe bans, metering, and scholars and divided energy consumption behavior into three cate­
water tariffs reduced per capita water consumption (13.3% of the total gories: Curtailment, Efficiency, and Maintenance (monitoring and
per day) (Shove et al., 2010). Honge identified three strategies for equipment repair) (Karlin et al., 2014; Kneebone et al., 2018).
achieving behavior-saving patterns in buildings: technical (high-­
efficiency equipment and systems), sociological (behavioral programs • Curtailment behaviors are regular, require little skill or financial
and energy engagement techniques), and socio-technical (monitoring resources, and may be part of a routine (low-frequency/low-cost).
systems and demand-side management technologies), with the latter • Efficiency behaviors involve adopting new technologies and systems
having the most significant impact on behavioral patterns (Haunge in the home, such as water-efficient appliances and irrigation sys­
et al., 2017). tems (Karlin et al., 2014). (Low-frequency/high-cost)
The main obstacles to water conservation are lack of information and • Maintenance behaviors include monitoring, maintaining, and fixing
unwillingness to change habits (Keshavarzi et al., 2006). Consumption systems to prevent leaks and water wastage (mending hoses or

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N. Esmaeilishirazifard et al. Cleaner and Responsible Consumption 12 (2024) 100167

changing the thermostat on evaporative air conditioning units)


(Kneebone et al., 2018). (Low-frequency/low-cost)

Meanwhile, financial reasons often motivate water conservation,


with residents preferring cost-effective and practical practices that don’t
require extra expenses, time, equipment, or technical expertise (low
cost, medium skill, low frequency) (Fan et al., 2013).
In this study, a new classification system proposes three categories
for saving patterns: efficiency, curtailment, and economic. The effi­
ciency category includes conservation behaviors that are low-frequency,
high-cost, and require high skills, while curtailment involves high-
frequency, low-cost, and low-skill conservation behaviors. The eco­
nomic category includes low-frequency, low-cost conservation behav­
iors that need high skills and focus on being financially efficient. The
concept of maintenance includes all three conservation behaviors -
curtailment, efficiency, and economic - and sets a standard for repairing
and maintaining home appliances using different technical or practical
methods. This classification system provides a clear and efficient way to
categorize conservation behaviors.
This study aims to analyze urban households’ water consumption
and conservation patterns and identify factors that impact their water-
saving behaviors, raising people’s environmental awareness, and ob­
stacles that prevent water conservation behavior. By answering these
Fig. 2. The list of water consumption pattern and their conservation methods.
questions, valuable insights can be offered into promoting water con­
servation behaviors and addressing the water crisis issue in urban areas.
conservation strategies.
A certain number of individuals from the statistical population were
3. Materials and method
unavailable for MCDM questioning. To ensure the validity and reliability
of the research outcomes, a suitable number of samples were selected
The goal of this research is to identify the crucial factors that influ­
from the statistical population by reviewing previous studies related to
ence water conservation behaviors among urban households. Iran is one
the subject (Table 3).
of the countries facing water supply issues due to population growth,
A survey was conducted among 100 households in Shiraz city to
water consumption, and droughts. For this study, Shiraz was chosen as a
investigate the factors influencing water consumption reduction. The
representative city due to its arid climate and water scarcity. Shiraz is
data collection complied with the requirements of the Data Protection
situated in the Fars Province and had a population of 1,819,424 people
Regulation in Iran. The demographic factors covered in the question­
in 2019. The average rainfall between 2004 and 2019 was 268 mm per
naire include individual characteristics (gender, age, and education),
year. According to the Water and Wastewater Statistics Company of
household characteristics (the number of residents, housing type, and
Shiraz, approximately 80% of the residential water demand was met
number of rooms), and economic factors (the water bill, job, and
from underground sources and wells in 2019, with the remaining 20%
income).
supplied by the Doroodzan Dam. Notably, the annual per capita
The statistical population comprised 55 women and 45 men, with the
household water consumption ranged from 51 to 53 cubic meters
highest frequency observed among women aged 30 to 40 with a master’s
(Moosavi et al., 2023).
degree at 13%, followed by men aged 30 to 40 with a bachelor’s degree
To investigate water consumption behavioral patterns at home,
at 11%. Household characteristics with the highest frequency included
specialists and experts were consulted to classify these patterns based on
4-person households living in three-room apartment houses at 12%,
the place of occurrence. A comprehensive list of water consumption
followed by 10% of three-person households living in two-room apart­
patterns was prepared and presented in Fig. 2, divided into eight cate­
ment houses. Water consumption was divided into three categories
gories: personal hygiene, kitchen activities, house cleaning, gardening,
based on the monthly water bill: households that consumed less than 14
utilities, laundering, Pet grooming, and weekend projects. Each category
cubic meters were considered to have good consumption (40%),
includes different sections, such as brushing, washing hands and face,
households that consumed between 14 and 28 cubic meters were
showering, and using the toilet water tank in the personal hygiene
considered to have heavy consumption (39%), and households with
section (Dolnicar et al., 2012; Fan et al., 2013; Karlin et al., 2014; Boudet
consuming more than 28 cubic meters were considered to have bad
et al., 2016; Tong et al., 2017; Crouch et al., 2021).
consumption (11%). Ten percent of participants did not provide this
Personal hygiene, kitchen activities, house cleaning, gardening,
information. The highest frequency was observed among households
utilities, laundering, Pet grooming, and weekend projects.
with good consumption, while 39 households were classified as having
Although investigating water consumption patterns outside the
high consumption, and a small percentage were considered poor con­
home was omitted from this study due to challenges, the findings pro­
sumers. Regarding economic factors, the highest frequency was
vide valuable insights into the behavioral patterns of water consumption
observed among working women with government jobs and a monthly
at home. These insights can inform the development of effective water
salary of 50–100 million Iranian Rials (19%).
conservation strategies.
To gain a comprehensive understanding of the factors shaping peo­
ple’s water consumption habits, a three-part questionnaire was devel­ 3.1. Procedure
oped for this study. Part one collected demographic information about
the statistical population, while part two investigated the impact of The analysis of the questionnaire data was performed using Multi-
social factors, and part three explored the impact of technical factors on Criteria Decision Making (MCDM) techniques, including Simple Addi­
optimal water consumption behavior. By employing a comprehensive tive Weighted (SAW) and Analytic Hierarchy Processes (AHP).
questionnaire covering different aspects of water consumption behavior, MCDM is a widely used approach that addresses complex decision
this study aimed to inform the development of effective water problems by effectively managing uncertainties, diverse criteria, and

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Table 3
Literature review for sample size.
Study Objective Sample size

Kneebone, S. et al. (2020). Whose view do we use? Comparing Water-saving behaviors and barriers to participation. In Australia, expert water professionals (n = 44), and
expert water professional and lay householder perspectives on householders (n = 151).
water-saving behaviors. Urban Water Journal 17 (10): 884–895.
Kneebone, S. et al. (2018). It’s what you do and where you do it: Investigating Perceptions of Household Water-saving 32 householders in Melbourne, Australia.
Perceived similarity in household behaviors.
Water-saving behaviors. Journal of Environmental Psychology
55: 1–10.
Laspidou et al. (2015). Exploring patterns in water consumption by Clustering consumers’ water consumption. First case study different water consumers (MIXED):
clustering. 13th Computer Control for Water Industry 83 households and 85 non-residential, in the Greek
Conference, CCWI, 119: 1439–1446. island of Skiathos.
Shan, Y. et al. (2015). Household water consumption: Insight from a The analysis of three major elements relevant to the 77 cases from Greece and 41 from Poland, a total of
survey in Greece and Poland. 13th Computer Control for Water behavior of domestic water consumers. 118 participants.
Industry Conference, CCWI, 119: 1409–1418.
Perren, K. et al. (2015). Psychosocial and behavioral factors Investigates psychosocial and behavioral factors 174 consumers in Greece.
associated with intention to save water around the home: A influencing consumers’ intention to engage in
Greece case study, 13th International Conference on Computing everyday water-saving actions around the home.
and Control for the Water Industry, CCWI, 119: 1447–1454.
Willis, R.M. et al. (2011b). Quantifying the influence of The relationship between environmental and water 132 single detached residential households from four
environmental and water conservation attitudes on household conservation attitudes and a domestic water end-use suburban regions within Australia’s Gold Coast City-
end-use water consumption. Journal of Environmental South East Queensland (SEQ) region.
Management, 92: 1996–2009,

associated weight values (Aruldoss et al., 2013; Arsyah et al., 2021; time, and ease of analysis based on criteria (Afshari et al., 2010; Vafaei
Vafaei et al., 2022). Its successful application can be observed in various et al., 2022; Siahaan et al., 2017; Nurmali et al., 2017). Moreover, the
domains, including prioritizing water-saving methods (Chiu et al., 2020) SAW method’s versatility and practicality have been demonstrated in
and evaluating supplier performance (Ghosh et al., 2023). MCDM various contexts (Ibrahim et al., 2019; Ghosh et al., 2023).
techniques are particularly valuable when dealing with decision prob­ Furthermore, it is worth mentioning that the analysis was conducted
lems that involve multiple criteria or factors, each with varying levels of in two distinct steps. Initially, we considered the significance of expert
importance. These techniques enable a comprehensive analysis of opinions in the study and determined the criteria weights using the
various alternatives, taking into account multiple criteria simulta­ Analytic Hierarchy Process (AHP) comparison matrix method. Once the
neously. Additionally, MCDM techniques offer a structured and sys­ weights for the criteria were established, we proceeded to apply the
tematic approach to decision analysis. They provide a clear framework Simple Additive Weighting (SAW) method, following recommendations
for identifying, organizing, and evaluating multiple criteria, helping from previous studies that indicated SAW as an appropriate approach in
researchers avoid the risk of overlooking important factors or making situations where determining criteria weights is either straightforward
arbitrary decisions. In this paper, the main focus is on exploring various or not complex. In the SAW method, the alternative with the highest sum
criteria that are associated with distinct values and weights. Therefore, of normalized weighted values is selected. The criteria used in this
based on the aforementioned potential benefits, it has been observed method are the questionnaire questions that relate to water consump­
that the utilization of the MCDM method is an effective approach for tion patterns, while the alternatives are the options provided in response
addressing this issue. to these questions. These options are clustered according to the behav­
After careful examination, it was concluded that the SAW method ioral saving patterns under investigation.
was deemed the most suitable approach for the study, based on the
specific characteristics of the questionnaire and the complexity and
heterogeneity present in the dataset. The SAW method is a straightfor­ 3.2. Questions and questionnaire criteria
ward and appropriate approach for situations where determining
criteria weights is not complex and detailed analysis is not necessary. The solutions to modify water consumption patterns can be classified
However, in scenarios involving trade-offs, uncertainty, varying into technical and social categories, as shown in previous research
levels of importance in criteria, and conflicting preferences, techniques (Hong et al., 2017). In this study, a three-part questionnaire consisting of
such as Vlsekriterijumska Optimizacija i Kompromisno Resenje (VIKOR) 14 questions was used to explore both technical and social aspects. The
and Preference Ranking Organization Method for Enrichment Evalua­ first part of the questionnaire examined the sociological characteristics
tions (PROMETHEE) have proven to be helpful (Alinezhad and Khalili, of the respondents while the second part contained multiple-choice
2019). In recent years, further advancements have been made in tradi­ questions (social and technical aspects, questions 1 to 5 and 14). The
tional MCDM methods, with the development of methods like the third part of the questionnaire comprised prioritization questions that
Probabilistic Double Hierarchy Linguistic VIKOR (PDHL-VIKOR) fell under the technical category. The purpose of the prioritization
method (Gou et al., 2020) or the Improved ORESTE Method (Gou et al., questions was to understand the respondents’ preferences for each op­
2023). These methods offer a more comprehensive evaluation and are tion, thereby enabling a more accurate comparison of the question­
particularly suitable when criteria weights are not readily available, naires. Technical questions pertained to water consumption facilities
uncertain, or difficult to determine. Alternatively, if pairwise compari­ and equipment, while social questions were related to people’s attitudes,
sons are preferred, the ELECTRE (Elimination and Choice Translating information sources, and mental or environmental barriers (Hong et al.,
Reality) method emerges as a reliable choice. 2017). The results of the social category questions were used to inform
The alignment of SAW with the research objectives and question­ the transfer of results from the technical category.
naire characteristics further supported our choice. Furthermore, the The study conducted a comprehensive review to compile a list of
SAW method has been extensively utilized in similar studies. Several water consumption patterns (Fig. 2) that were used as criteria in this
previous research papers have examined normalization techniques in study. These patterns were included as questions in the questionnaire
MCDM problems, and they have recommended the SAW method due to (Table 4). The technical category comprised questions about water
its advantages, including robustness, simplicity, efficient computation conservation equipment usage, water consumption patterns, and will­
ingness to pay for such equipment. On the other hand, the social

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category of the questionnaire investigated people’s awareness and at­ Table 5


titudes toward environmental protection factors and barriers that hinder Questionnaire alternatives.
water conservation behavior. Factors (Alternative) Alternative Features Questions
Water consumption patterns are associated with protective behav­
Social Curtailment A1 Based on the habit/ 1-2-5
ioral patterns, which can be grouped into three main categories: culture
Curtailment, Efficiency, and Economic (Table 5). The questionnaire Economic A2 Based on the
options encompass these three categories, covering everyday actions economy
that people are familiar with (Curtailment), technological solutions Efficiency A3 Based on technology
Technical Curtailment A4 Low cost - high 3-4-6-7-8-9-
(Efficiency), and innovative solutions with optimal results (Economic). consumption- low 10-11-12-13-
Within the technical category, the technical-technological sub- skill 14
branch pertains to high-cost technical solutions that lead to reduced Economic A5 Low cost- low
water consumption. Conversely, the technical-economic sub-sector in­ consumption-
medium skill
volves low-cost installation and implementation methods to achieve
Efficiency A6 High cost - low
water conservation. The technical- Curtailment sub-branch includes consumption- high
low-cost solutions that consume a significant amount of water but are skill
commonly observed in daily life.
In the social category, the relevant indicators have distinct meanings.
The Social- Curtailment index pertains to social issues that are shaped by
people’s culture. The social-efficiency index is related to social issues
that are influenced by technology, while the socio-economic index en­
compasses social issues related to the economy.

3.3. Analytical process

Based on the research methodology and structure, data analysis was


conducted using the Simple Additive Weighting (SAW) method. This
method involves several steps (Fig. 3):

A) Identification of criteria (Ci), which are weighted using the An­


alytic Hierarchy Process (AHP).
B) Determination of the suitability rating of each alternative on each
criterion.
C) Creation of a decision matrix based on the criteria (Ci), followed
by normalization of the matrix using an equation adjusted to the
attribute type (Curtailment, Economics, Efficiency) to obtain a
normalized matrix (R).
D) The final result is obtained through the ranking process (Vi),
involving multiplying the normalized matrix (R) with the weight
vector and selecting the alternative (Ai) with the largest value as
the optimal solution (Arsyah et al., 2021; Ibrahim et al., 2019;
Afshari et al., 2010; Hermanto Izzah, 2018).

3.3.1. SAW criteria: weight criteria by Analytic Hierarchy Process (AHP)


method
Developing decision support applications using the Simple Additive
Weighting (SAW) method requires identifying several criteria and un­
derstanding their relative importance. In the SAW method, decision- Fig. 3. Statistical research framework.

Table 4
makers determine the weight preference for each criterion in advance,
Questionnaire criteria. emphasizing the importance of policymaker involvement (Ibrahim et al.,
2019). This study identified ten criteria, divided into two groups:
Criteria Questions Description Question
Type
Multiple-choice questions and Prioritized-answer questions, each with a
specific weight and type, based on the amount of water consumption
C1 1,2 Consciousness/Awareness, Attitude
(Table 6).
C2 5 Obstacles Social
Questions The Analytic Hierarchy Process (AHP) comparison matrix method
C3 3 Cost was used to analyze criteria weights in this study. The total weight of
C4 4 Equipment criteria in each category (prioritized-answer and multiple-choice ques­
C5 14 Maintenance tions) is equal to one, indicating their relative importance in decision-
C6 6 Heating water Technical
Questions
making based on water consumption. The criteria weighting for social
C7 7,8 Personal hygiene: Shower, Toilet and technical questions was determined by their impact on the levels of
C8 9 Recycled water: (Kitchen activities, water consumption. The Comparison Matrix method was used to
House cleaning, Gardening, Personal determine the weights, and the Consistency Rate (CR) was calculated to
hygiene)
ensure adequate consistency. If the CR falls below 0.1, the SAW method
C9 10 Water collection
C10 11,12,13 Gardening: Keeping, Planting, Watering can be used for ranking alternatives.

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3.3.2. Quantification and normalization of the alternatives 3.3.3. Multiplying the normalized matrix by the weight of the criteria
To calculate the preference (V) for each alternative, the simple ad­
3.3.2.1. B-1) Quantification. As the questionnaire contains both priori­ ditive weighting method is used, which evaluates each alternative (Vi)
tized and non-prioritized questions, it is necessary to quantify the using Formula 3, where rij is the score of the ith alternative with respect
prioritized questions to facilitate comparison with other questions. To to the jth criteria, wi is the weighted criteria (Arsyah et al., 2021).
this end, a weight of 3 was assigned to the first priority, 2 to the second Formula 3. Evaluating Alternatives.

priority, and 1 to the third priority for each index. V i = nj=1 W i rij i = 1, …6, j = 1, …14

3.3.2.2. B-2) Normalization. Each question in the questionnaire in­ 3.3.4. Ranking process
cludes three sub-indices: Curtailment, Economics, and Efficiency with The final result is obtained from the ranking process (Vi), the addi­
multiple options designed to provide a comprehensive view of the re­ tion of the normalized matrix multiplication R with the weight vector so
spondent’s perception. Responses are descaled to ensure consistency in that the largest value is chosen as the best alternative (Ai) as the solu­
analysis, with a de-scaling technique employed for questions with tion. In the SAW method, an alternative is selected whose sum of the

multiple options (e.g., questions 1–5 and 14). For instance, question two weighted normalized value, nj=1 rij wi , is greater than the rest of the
has seven options, four of which refer to cultural indicators. If a alternatives (Arsyah et al., 2021) (Formula 4).
respondent chooses one or all four cultural options in question two, the Formula 4. Selected Alternative.

frequency of their answer to the cultural indicator in question two is A* = {Ai| Max nj=1 rij wi }
considered "one." Accordingly, the frequency of responses to each indi­
cator is divided by the total response frequency (N) to obtain the des­ 4. Result
caled values, allowing for a more accurate and nuanced interpretation of
the responses (Formula 1). 4.1. Weight criteria
Formula 1. Normalization Multiple Choice Questions

F (Curtailment, Economics, Efficiency)


Alternative (Curtailment, Economic, Efficiency) in a Multiple choice Question =
N

The preference weight or the level of importance (W) of each crite­


In questions with prioritized answering (questions 6–13), the impor­ rion for the two groups of questions have been computed by using a
tance of each index is affected by the priority of answering the options. comparison matrix in AHP using scale values of 1–9 in Expert Choice
To account for this, a de-scaling technique is used, involving summing software as shown in Table 6. (Table 7, Fig. 4a, Fig. 4b). The total cri­
the frequency of the prioritized responses with the index weight and teria’s weight in each category (prioritized-answer questions, multiple-
dividing it by the sum of the frequency of responses to the options of choice questions) is equal to one.
each index (X*N) (where X = the number of options of each index in the A-1: Test of consistency: The consistency Rates calculated for both
question). For example, in question 6, the frequency of responses to groups were 0.02 and 0.08 which are less than 0.1, indicating sufficient
options d and b (efficiency index) with different priorities is summed consistency.
and divided by the total frequency of responses to these two options,
multiplied by the number of options and the total number of respondents
(N) (Formula 2). 4.2. Create a normalized decision matrix
Formula 2. Normalization Prioritized-answer Questions
Normalize the decision matrix R by calculating the value of the

F (First priority ∗ 3) + F (Second priority ∗ 2) + F (Third priority ∗ 1)


Alternative (Cur, Eco, Eff)in a Prioritized − answer Question =
X∗N

normalized performance rating (Rij) of the alternative (Ai) on the criteria

Table 6
Rating criteria for questionnaire.
Groups Criteria Questions Description Rating Type

Multiple-choice Questions C1 1,2 Consciousness/Awareness < Attitude 3 Social Questions


C2 5 Obstacles 4 Social Questions
C3 3 Cost 5 Technical Questions
C4 4 Equipment 1 Technical Questions
C5 14 Facilities/Maintenance 2 Technical Questions
Prioritized-answer Questions C6 6 Heating water 4 Technical Questions
C7 7,8 Personal hygiene: Shower < Toilet 5 Technical Questions
C8 9 Recycled water: (Kitchen activities, House cleaning, Gardening, Personal hygiene) 2 Technical Questions
C9 10 Water collection 1 Technical Questions
C10 11,12,13 Gardening: Keeping > Planting, Watering 3 Technical Questions

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Table 7
Preference weight or importance level of Criteria.
Multiple-choice Questions

Social Questions Technical Questions SUM


Criteria C1 C2 C3 C4 C5
Consciousness Obstacles Cost Equipment Maintenance
Questions 1 2 5 3 4 14
Weights 0.101 0.16 0.25 0.382 0.043 0.064 1

Questions with Prioritized answers

Technical Questions SUM


Criteria C6 C7 C8 C9 C10
Heating Personal hygiene Recycled water Water collection Gardening
Shower Toilet Watering Keeping Planting
Questions 6 7 8 9 10 11 12 13
Weights 0.136 0.213 0.41 0.034 0.02 0.053 0.081 0.053 1

(Cj) with Formula 1 for multiple-choice questions and Formula 2 for


prioritized-answer questions (Table 8).

4.3. The final result of the preference value (Vi) is obtained from the
multiplication and addition of the normalized matrix row elements (R)
with the preference weights (W) corresponding to the matrix column
elements (W) to determine the value of the preference given to the decision-
makers value using formula 3 (Table 9)

Fig. 4a. Weights of criteria by AHP comparison matrix prioritized- 4.4. Ranking process
answer questions.
Finally, in the SAW method, the weighted normalized value (Vi) is
ranked and the best alternative is selected. The best alternative will have
the largest SUM of normalized weighted values. In this research, the
Social - Curtailment alternative has the highest value (0.3). In the
technical alternative, the technical- Curtailment has the highest value
(1.57) (Fig. 5).

5. Discussion

The present study aimed to investigate individuals’ water-saving


behavioral patterns, as well as their knowledge and propensity to uti­
lize water conservation techniques in their daily lives. The research
premise posits that the combination of technical and sociological (socio-
Fig. 4b. Weights of criteria by AHP comparison matrix multiple- technical) energy savings programs in buildings can have the most sig­
choice questions. nificant impact on behavioral patterns. Therefore, the research focused
on examining the integration of solutions for modifying consumption
patterns, both technical and social, and the classification of water

Table 8
The normalized decision matrix.
Multiple-choice Questions

Categories Social Technical


Criteria C1 C2 C3 C4 C5
Consciousness Obstacles Cost Equipment Maintenance
Questions 1 2 5 3 4 14
Alternative Curtailment 0.75 0.87 0.34 0.27 0.53 0.98
Economic 0.8 0.22 0.56 0.51 0.54 0.79
Efficiency 0.78 0.08 0.32 0.17 0.78 0.89

Prioritized-answer Questions

Categories Technical

Criteria C6 C7 C8 C9 C10
Heating Personal Hygiene Recycled water Water Collection Gardening
Shower toilet Watering Keeping Planting
Questions 6 7 8 9 10 11 12 13
Alternative Curtailment 1.46 2 1.21 1.44 1.175 1.195 0.91 1.04
Economic 1.42 1.03 1.28 1.435 1.24 0.39 0.92 0.86
Efficiency 1.29 0.69 1.34 0.458 0.78 0.945 1.87 0.748

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Table 9
Multiplying The Normalized Social and Technical Questions by the criteria’s weight.
SUM
Social Questions

Criteria C1 C2
Consciousness Obstacles

Questions 1 2 5

Alternative A1: S- Curtailment 0.075 0.13 0.085 0.29


A2: S-Economic 0.08 0.035 0.14 0.256
A3: S- Efficiency 0.078 0.012 0.08 0.171

Technical Questions SUM

Criteria C3 C4 C6 C7 C8 C9 C10 C5
Cost Equipment Heating Personal Recycled Water Gardening Maintenance
Hygiene water Collection

Shower toilet Watering Keeping Planting

Questions 3 4 6 7 8 9 10 11 12 13 14

Alternative A4: T- 0.10 0.022 0.198 0.426 0.496 0.0489 0.023 0.063 0.073 0.055 0.062 1.57
Curtailment
A5: T- 0.19 0.023 0.193 0.219 0.524 0.0487 0.024 0.02 0.074 0.045 0.050 1.42
Economic
A6: T- 0.064 0.033 0.175 0.148 0.549 0.015 0.015 0.05 0.151 0.039 0.056 1.3
Efficiency

questions. The results indicate that individuals tend to prioritize


"curtailment" saving patterns based on economic considerations and
ease of implementation, despite being aware of more efficient social and
technical saving strategies.
The contract between technical and social data is substantial,
particularly in terms of efficiency alternatives (Fig. 5). The observed
discrepancies were remarkable, with Technical-Efficiency being 7.5
times greater than Social-Efficiency, and Technical-Economy being 5.5
times higher than Social-Economy. The smallest contrast lies in the area
of curtailment in technical questions, which is 5.25 times greater than
Fig. 5. The ranked Alternatives of the Questionnaire. curtailment in social questions. These observations underline the
evident gap between technological advancements in water conservation
conservation behaviors into three categories: Curtailment, Efficiency, techniques and the corresponding social knowledge (Technical and
and Economic. To achieve this goal, the questionnaire employed in this Social–Efficiency). Despite being aware of low water consumption de­
study included questions from both technical and social categories, and vices (Technical-Efficiency), individuals tend to use (Technical­
behavioral saving patterns were clustered into distinct categories based –Curtailment) methods with low cost and higher water consumption due
on different attributes. Notably, the economic factor was defined as a to economic factors and ease of use. For example, they create a canopy
separate behavioral saving category in this research, in contrast to over the water cooler to reduce water evaporation, use a water heater to
previous studies. The questionnaire defined behavioral saving patterns heat water instead of installing solar cells, reduce the time of using water
as alternatives and clustered them into the three categories mentioned instead of using low water consumption equipment during personal
earlier: Curtailment, Efficiency, and Economic. hygiene, and use recycled water only for washing the floor.
Among all alternatives (Fig. 5), the Technical-Curtailment category Further analysis shed light on individuals’ water-saving priorities,
had the highest value at 1.57. In terms of social alternatives, the Social- (C7 > C6 = C10 > C1 > C3 > C2 > C5 > C8 > C4 > C9). Among all
Curtailment category had the highest value at 0.3. Following Curtail­ criteria (Fig. 6), personal hygiene (C7) consistently received the highest
ment, the Economic alternative was considered effective with a value of priority across all alternatives (curtailment, economy, efficiency). It is
1.42 in technical questions and 0.256 in social questions. The efficiency deemed four times more important than heating water (C6) and
also has a value of 1.3 in technical questions and 0.172 in social gardening (C10), and a striking 7.5 times more significant than the cost

Fig. 6. Multiplying The Normalized data by the criteria’s weight.

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N. Esmaeilishirazifard et al. Cleaner and Responsible Consumption 12 (2024) 100167

(C3) involved in changing water conservation practices in technical In the efficiency alternative (Fig. 6), personal hygiene criteria (C7)
questions. Conversely, the lowest priority for water protection is once again held the highest priority. This involved the installation of
attributed to water collection (C9), equipment (C4), and water recycling equipment with sensors and the utilization of recycled water. This aspect
(C8). This indicates that individuals prioritize water conservation for holds three times more significance than gardening (C10) (planting dry
personal hygiene usage over other water consumption patterns. plants) in technical questions and eight times more importance than
In the curtailment alternative (Fig. 6), personal hygiene criteria (C7) efficiency alternatives in social questions criteria (C1, C2). Regarding
emerged as the highest priority, emphasizing the importance of reducing water consumption for gardening, individuals prefer irrigation methods
shower duration and identifying hidden toilet tank leaks. This aspect is based on the specific needs of plants (Technical-Curtailment) and weed
considered 9 times more important than the cost criteria (C3) in tech­ control (Technical-Curtailment) instead of intelligent irrigation systems
nical questions, includes a 5%–10% increase in the cost of low- and the use of porous materials and mulch spraying (Technical-
consumption equipment, and 4.38 times more significant than the Curtailment). Only when planting new vegetation they demonstrate
awareness criteria (C1) in social questions. These findings suggest that awareness of efficiency methods, such as using dry, native, and drought-
people prioritize raising awareness and implementing water conserva­ resistant plants (Technical-Curtailment) (Table 9).
tion measures over spending money on it. According to the question­ Furthermore, efficiency alternatives for water protection, surpass
naire results, it is evident that the general public tends to gather curtailment and economic alternatives in gardening (drip irrigation and
environmental information (C1- Q1) through television, radio, satellite, planting dry plants) (C10) and equipment (installation of low-
and virtual platforms rather than through newspapers or social in­ consumption equipment) (C4) (Table 10, Fig. 6). This suggests that,
teractions (Social - Curtailment). Also, their attitude (C1-Q2) leans to­ while individuals have an awareness of technological aspects related to
wards social curtailment, which encompasses a sense of responsibility gardening, it was less pronounced compared to other alternatives.
and educational programs.
The lowest priority for water protection in the curtailment alterna­ 6. Conclusion
tive (Fig. 6) is associated with water collection (C9), like collecting clean
water in bottles, and equipment (C4), such as creating a canopy over the The global water crisis is an urgent matter that necessitates practical
cooler and washing the floor with recycled water (C8). solutions for sustainable development and water consumption reduc­
Furthermore, the curtailment alternative (with a cultural aspect) tion. One effective approach is domestic water conservation, which can
places greater importance on certain criteria for water protection be achieved through the implementation of efficient and curtailment-
compared to the economic and efficiency alternatives (Fig. 5). These based behavioral patterns. This study proposes a classification of three
criteria include personal hygiene (C7) - reducing shower time and categories of water-saving behavioral patterns: efficiency, curtailment,
checking for hidden toilet tank leaks, awareness (C1), water heating and economics.
with a heater (C6), equipment maintenance (checking pipes and valves The results obtained from the questionnaire administered to house­
for leaks) (C5), and washing the floor with recycled water (C8) respec­ holds in Shiraz indicate a preference for curtailment-based water con­
tively (Table 10, Fig. 6). servation methods due to their affordability and ease of implementation.
Similarly, in the economic alternative, the highest priority for water Moreover, the research highlighted the substantial disparity between
protection criteria is attributed to personal hygiene (C7), which includes technical and social data, particularly in terms of efficiency. These
the installation of air and water mixing valves. This aspect holds four findings underline the evident gap between technological advancements
times more importance than the cost criteria (C3) - a 15%–20% increase in water conservation techniques and the corresponding social knowl­
in the cost of low-consumption equipment, and water heating (C6) edge. Further analysis sheds light on individuals’ water-saving prior­
(installing hot pipes connected to faucets) in technical questions (Fig. 6). ities, with personal hygiene usage emerging as the highest priority in the
Additionally, it is 5.3 times more significant than the water protection curtailment alternative. This is followed by awareness criteria (C1) and
barriers criteria, such as the price of water-saving equipment (C2), in cost criteria (C3). These factors influence individuals’ choices, favoring
social questions (Fig. 6). Furthermore, the economic alternative sur­ low-cost curtailment methods over more efficient alternatives. This
passes curtailment and efficiency in certain criteria for water protection emphasizes the importance of economic factors and ease of imple­
(Table 10, Fig. 6). These criteria include the cost criteria (C3) - a 15%– mentation (Curtailment).
20% increase in the cost of low-consumption equipment, obstacles of However, economic factors have been identified as the primary
water protection (C2) - such as the price of water-saving equipment, and barrier to the adoption of water conservation methods. The economic
water collection in tanks and bottles (C9). The research also highlights alternatives surpassed curtailment and efficiency alternatives in the cost
that economic factors present a significant obstacle to the implementa­ criteria (C3), the economic barriers in water-saving equipment (C2), and
tion of water conservation methods. Respondents were only willing to water collection (C9). This highlights the crucial role of the economic
accept a 10–15% increase in cost to change their water consumption considerations and the cost of low-consumption equipment in decision-
equipment (Q3, Technical - Economy V = 0.19) (Table 10 - Fig. 6). making. Efficiency alternatives surpassed curtailment and economic

Table 10
Selected Alternative in each Criterion: Multiplying The Normalized data by the criteria’s weight.
Groups Questions Criteria Criteria Description Type Alternative answer Final Answer

Multiple-choice Questions 1+2 C1 Awareness, Attitude Social Curtailment Curtailment


5 C2 Obstacles Economic
3 C3 Cost Technical Economic Curtailment
4 C4 Equipment Efficiency
14 C5 Maintenance Curtailment
Prioritized-answer Questions 6 C6 Heating water Curtailment
7+8 C7 Personal hygiene: Shower, Toilet Curtailment
9 C8 Recycled water: Kitchen, House Curtailment
10 C9 Water collection Economic
11 + 12+13 C10 Gardening: Keeping, Planting, Watering Efficiency

It is essential to emphasize that effective water conservation strategies must begin with raising awareness about environmental issues, as this serves as the initial step
towards changing behavioral patterns.

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N. Esmaeilishirazifard et al. Cleaner and Responsible Consumption 12 (2024) 100167

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