TECRUISE SCRIPT

ely: Good Day this is Elyzza of TravelPeople and Cruise, how may I help you?

arjay: Hi Elyzza! I’m Arjay, I would like to book a cruise for 5 or 7 days.

ely: Okay Mr. Arjay, can I have your fullname?

arjay: Yeah sure! It’s arjay bengco

ely: Alright Mr. bengco are you a frequent or first cruiser?

arjay: Actually a first time cruiser

ely: Are going on a cruise by yourself Mr. bengco?

arjay: No,no, actually I’m going with my wife and my children.

ely: Oh, it’s a family cruise vacation I guess

arjay: Yes, my wife and I really will have a 1 week vacation leave for our children to relax and also for us
both.

ely: That’s good to hear sir. I guess it’s a family vacation. May I ask If there is a specific cruise line that
you like?

arjay: We are a first-time cruiser, so I don’t have any ideas to other cruise lines. Do you have any
recommendation? And also it’s better if it is a cruise trip that have destination that are rich in history or
architecture because my children are into those things nowadays.

ely: Sure Mr. bengco, but May I know when is your preferred date for your cruise trip vacation?

arjay: Anytime of this year will do.

ely: Okay sir, a second, let me just check *click click sa laptop*

ely: Since it is a family cruise vacation what I recommend for you sir is the Disney Cruise Line, and the
Norwegian Cruise Line.

arjay: Can you explain to me further what does these cruise lines have because I really want this trip
unforgettable.

ely: Yes definitely, no problem

ely: For the Disney Cruise Line they have this Magic 5-Night Mediterranean Cruise

The trip is on August 21, 2020

Day 1: Barcelona, Spain

Day 2: Cannes, FranceA
Day 3: Civitavecchia (Rome), Italy
Day 4: Livorno (Florence, Pisa), Italy
Day 5 At Sea
Day 6: Barcelona, Spain

You’ll set sail to the ancient shores of the Mediterranean to explore must-see destinations such as the
Sagrada Familia of Spain, The Colosseum of Rome, Land of Film Festival, Modern Seaports. These fan
favorites offering stunning arts and famous architectural designs. Visit other enchanting areas in
Meditarranean such as the Medieval-era fortifications and many old, historic and ancient sites. Voyage
to Meditarranean for breathtaking scenery and adventure. Taste every countries authentic and famous
food.

Expect Something More.

 Enchanting Entertainment: Delight in Broadway-caliber musicals, see your favorite Disney

characters in new and exciting ways and enjoy a new fireworks show at sea (fireworks on most
cruises).

 Spacious Staterooms: Designed for Families: extra space and storage, sitting area, and split bath
to allow more people to get ready at the same time.

 Disney’s Private Island: Relax in paradise with beach chairs, umbrellas, waterslides and a
barbecue lunch (on most Bahamian and Caribbean cruises).

 Variety of Dining Options: Enjoy upscale restaurants, casual dining, poolside snacks and 24-hour
room service.

 Imaginative Youth Clubs: Play in themed clubs for every age, staffed by specially trained Disney
coun `xselors.

 Nightclubs & Lounges: Discover adults-only areas that include a variety of bars and pubs.

 Pools & Recreation: Splash it up in freshwater pools and waterslides at sea.

Arjay: For the Norwegian Cruise Line, we have this 7 days, 7 port. 1 Amazing Holiday

The cruise date is on November 17,2022

Day 1: Barcelona, Spain

Day 2: Ajaccio, Corsica, France
Day 3: Rome (Civitavecchia), Italy
Day 4: Naples, Italy
Day 5: Florence/Pisa (Livorno), Italy
Day 6: Cannes, Italy
Day 7: Palma, Majorca, Spain
Day 8: Back to Barcelona Spain
In this trip you’ll uncover the hidden gems of the Mediterranean. Whether you wish to stroll along a
trendy promenade, recline on a pristine Mediterranean beach or journey back in time to the house
where Napoléon was born, the mellow waterfront city of Ajaccio offers something for everyone. From
Civitavecchia, explore Rome's famous ancient ruins and works of art, from Michelangelo's awe-inspiring
Sistine Chapel to the beautifully constructed Trevi Fountain. Discover how pearls have been
manufactured since the 19th century in Palma de Mallorca before visiting the shops in Old Town and
sampling delicious local cuisine.
ely: Those are the cruise line that perfectly fits for your family and request Mr. Pineda.
arjay: Wow! Both really amaze, it’s hard to choose but I think I’ll go with Norwegian Cruise Line. I know
my family will love the places that was mentioned in the itinerary.
ely: Yes, I agree with you. Especially your children, as you mentioned earlier they love historic places
right? So, can we make the reservation now Mr. Pineda?
arjay: Yes, yes, sure please.
ely: What stateroom would you like? We have these:

The Haven
Located high above the rest, this luxurious living cove onboard the ship offers the most luxurious
accommodations. Includes 24-hour butler and concierge
Suites & Penthouses
Our Suites range from spacious to vast, perfect for a couple or up to eight guests. Expansive balconies,
living rooms and lavish baths make this a sumptuous retreat. You'll also enjoy butler and concierge
service, an exclusive Suite menu, complimentary champagne and other exclusive perks.
Spa Suites
Our Spa Suites, Club Balcony Suites, and Balcony staterooms are ideal for those who seek a more
pampering spa experience at sea. Providing easy access to the Spa and Fitness Centre, these tranquil
retreats include soothing colours and clean lines that add a unique and relaxing ambience. Another perk
is complimentary access to the Thermal Spa Suites, which can be enjoyed during regular business hours.
Mini-Suites and Balconies
With dramatic, ever-changing views from your private balcony, you'll have a new perspective almost
every day. All of our Club Balcony Suites, (previously known as Mini-Suites), Family Balcony, or Balcony
Staterooms feature comfy sitting areas, convertible and/or drop-down beds and plenty of storage space.
So, if you're looking for an accommodation for two, a little more space for your family or the
convenience of connecting staterooms, there's a choice that's right for you
Ocean views, Insides and Studios
Relaxation, room to kick back and put your feet up and even solo cruiser options make these some of
the finest accommodations in the industry.

arjay: I think Mini Suite and Balconies is great for us.

ely: Alright, for your chosen stateroom Mr. bengco you have this three free offers which is part of the
QSpackage of your trip. I’ll just enumerate the offers: 1st is the free beverage, free specialty dining
package, free excursion credit, free wifi package and the friends and family sail at a reduce rate. What
free offers would you like to avail Mr. bengco?
arjay: I’ll choose the free specialty package, the friends and family sail at a reduce rate and the free
excursion credit.
ely: A second. What types of family vacation activities are important to you?
arjay: As long as we are having fun but at the same time we’re relaxing.
ely: Oh that great! Because Norwegian has a lot of activities to offer for adults and kids like the
entertainments, musicals, kid programs, amenities, water parks, sports complex and many more.
arjay: That’s good to hear, I’m getting more and more excited because of what you said.
ely: I assure you, you will all enjoy the cruise trip. Is the reservation under your name?
Vinvin: Yes, it’s Arjay Bengco
ely: Mr. bengco for hassle free, would you like to book a flight together with your cruise line booking?
arjay: Yes please
ELY: for your Barcelona mr bengco you need a visa
Arjay: yeah no worries, next week we’ll get a visa so that the process will get faster
Ely: yeah sir sure, just update sir for your European visa. May I ask the names and age of the passengers
sir.
Arjay: Arjay Bengco, Trisha Bengco and my kids Coleen and Cassandra Bengco
ely: For a while,…… okay…. May I ask for your city or province so we’ll know where you can possibly
book a flight.
arjay: sure, we’re from Pampanga.
ely: Upon checking our system Naia International Airport is the best option for your flight to Barcelona
and it will take for about 15-16 hour flight. Is that okay with you sir?
arjay: Yes, I’m fine with that.
ely: There is a available date of flight from Philippines to Barcelona on November 17 at exactly 12am
then you’ll arrive also on July 17 in Barcelona around afternoon.
arjay: Yes, actually that’s great because the next day is our cruise trip right?
ely: Yes Mr. bengco that right. For the airfare it costs 1,112 dollars per passenger via Emirates Airline.
Shall I book it now Mr.bRMengco?s
arjay: Yes go ahead.
ely: How about your hotel sir?
arjay: Any hotel will do as long as it is near the port.
ely: The Euro Barcelona Hotel-Diagonal Port is the nearest in the port mr. bengco.
akrjay: Okay.
ely: Would you like to confirm your reservation now sir?
arjay: Sure, but please make sure the room is comfortable for my family.
ely: Yes Mr. bengco no worries. Please give me a second sir. *pause*
ely: Mr. bengco your reservation in Euro Barcelona Hotel for 1 night has been made. Your confirmation
number is 1399038441.
arjay: Oh thank you!
ely: How would you like to settle your bill sir?
arjay: Do you accept credit card?
ely: Yes sir credit cards are accepted. Don’t worry sir we keep these credit card information and after we
input those infos in our system we will automatically delete them. May I ask now for the credit card
number?
arjay: it’s 25555555555344444
ely : what is the name of the card holder?
arjay: Arjay Bengco
ely: How about the expiry date?
arjay: December 13, 2024
ely: okay… how about the billing address?
arjay: it’s #906 Jerico Street, Cheater Subdivision, Pampanga
ely: Alright Mr. bengco. Thank you.

ely: Now I’ll just repeat your cruise trip vaca3vtion for confirmation. A 7 days, 7 ports 1 Holiday Cruise
Trip on the 27th of July by the Norwegian Cruise Line. The Stateroom is Mini Suite and Balconies with 3
free offers. The costs per person is 2,830 dollars including the stateroom and all inclusive under the
name of Mr. ARJAY BENGCO. To fully accomplish this cruise trip reservation, let me just ask for your
cellphone or telephone number and e-mail address .
Vinvin: We don’t have a telephone, so I’ll just give my cellphone number, it’s 09432100055 and
vin@gmail.com for my email.
ely: Okay, ma'am. We are currently processing all of your vacation reservations, including those for
flights, hotels, and especialWEly cruises. Copies of the documents required for your bookings will be
given to you by us. Your trip invoice, flight tickets, hotel and cruise booking confirmations, stateroom
number, and booklets with vital cruise line information including guest requirements, onboard credit
regulations, and the list of documents to prepare and bring will all be sent to you one week before your
departure.
arjay: Thank you very much! Your help really means a lot for me. You made this booking less hassle.
ely: Anything for clients sir. We’re very honored that you chose us to be your partner in this booking. We
will make sure that you’ll enjoy your trip. Will get back to you soon ma'am and inform you when all the
documents are ready. Thank you so much and have a nice day sir..

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