8 ALKALMAS ÁLTALÁNOS

ÜZLETI/MUNKAHELYI
ANGOL TANFOLYAM

TELEPHONING
ÜZLETI
TELEFONÁLÁS
 SPEAKING ENGLISH ON THE PHONE
W hen answering the phone and you hear someone speaking
in English, don't be afraid to reply! The only way to win your
fea r o f t a lkin g on th e phon e in a s ec on d l a n g u age is to

practice often. Most people find speaking English on the

phone quite difficult at first because they can't see the other
person's eyes, mouth and overall body language. In face-to-
face c onv e rs a tion w e c ommuni ca t e not only with wor d s, b ut

a lso with our e y e s, with fac i a l e xpr e ssions, a n d b y movin g our

hands and bodies. When speaking on the phone, however, all

you can use is spoken language. But speaking on the phone
will become much easier after you've learned the special
vocabulary and phrases and make sure you have also a
c h a n ce to pr ac ti ce th e m a s o f t e n a s possi b l e .

Progress Report 2025

 THE TELEPHONE
Bef ore the telephone the only way to send a message over a distance was to send
it by mail or by telegraph. The telegraph was a machine that sent little electrical
pulses to a wire to another machine on the other side. People sent these pulses in
a sp ec i a l l a n g u age ca ll ed M ors e c o de . T h e n, on e da y in 1876 A l e x a n de r G r a h a m

Be ll w a s e xp e rim e ntin g with th e t e l eg r a ph. M r Be ll f i g ur ed out th a n hum a n voi ce s

c oul d be turn ed into a n e l ec tri ca l si g n a l a n d s e nt throu g h a wir e , just lik e th e

telegraph pulses. Mr Bell’s first words into the new telephone were to his
a ssist a nt, a n d h e s a i d : “ Wa tson, c om e h e r e . I n eed you!”.” He llo, this is Wa tson.

I ’m not h e r e ri g ht now. Y ou ca n l ea v e a m e ss age , ri g ht af t e r th e bee p.”

l trical pulses – elektronikus impulzusok

e ec

wire – drót
c o de – kó d

to experiment – kísérletezni
to figure out – rájön
signal – jel

Progress Report 2025

 THE TELEPHONE
l phones have changed a lot over the years. Before the first mobile phones (or
Te e

ce ll phon e s) w e r e inv e nt ed ov e r thirty y ea rs ag o, n ea rly e v e ryon e us ed phon e s

c onn ec t ed to t e l e phon e lin e s. T h e s e lin e s r a n to t e l e phon e e x c h a n ge s in whi c h

ca lls w e r e c onn ec t ed throu g h a swit c h b o a r d .

These landline phones are still being used in some places, but most people now
use mobile phones or smartphones. These phones send signals through the air
rather than through physical telephone lines.

T he most advanced phones are called smartphones. These are like small
c omput e rs with m a ny f un c tions be si de s m a kin g t e l e phon e ca lls. Y ou ca n s e n d t e xt

messages, take and send photos, record and play audio and video files, connect to
the internet, and do much more. Even though telephone technology has changed a
lot over the years, the language and vocabulary used when making a call has
remained mostly the same.

Progress Report 2025

 ANSWERING THE PHONE
He llo. - Halló!
T h a nk you f or ca llin g M ill e nnium Ce ntr e . - K öszöntjük, ho g y a

M ill e nnium K özpontot hívt a !

Ba r ba r a sp ea kin g . H ow ca n I h e lp you? - I tt Ba r ba r a be sz é l. M i be n

segíthetek?
D o c tor’s o ff i ce . - O rvosi r e n de lő.

Progress Report 2025

 INTRODUCING YOURSELF

He y George. It’s Lisa calling. - Szia Geoge. Itt Lisa beszél.

He llo, this is J uli e S mith ca llin g . - Ha lló, itt J uli e S mith be sz é l.

He llo, it’s Ba r ba r a f rom th e l a n g u age ce ntr e h e r e . - Ha lló. I tt Ba r ba r a be sz é l a

nyelviskolából.
S p ea kin g . - E zt a kkor mon d juk, h a mink e t k e r e sn e k é s mi v e sszük fe l a t e l ef ont

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 ASKING TO SPEAK WITH SOMEONE

I s Fred in? - Bent van Fred?

I s Jac kson th e r e , pl ea s e ? - O tt v a n Jac kson, k é r e m?

Ca n I t a lk to your b roth e r? - Be sz é lh e tn é k a t e stv é r edde l?

Ma y I sp ea k with M r G r ee n, pl ea s e ? - Be sz é lh e tn é nk G r ee n úrr a l,

kérem?
W oul d th e d o c tor be a v a il ab l e ? - E l é rh e tő a d oktor úr?

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 CONNECTING SOMEONE
J ust a sec. I’ll get him. - Egy perc, és
e lők e rít e m!

Ha ng on a second! - Tartsd egy percet!

P l ea s e hol d on, a n d I ’ll put you throu g h! -

Ta rts a k é r e m, é s k a p c solom.

A ll of our operators are busy at this time. -

M in de n munk a t á rsunk f o g l a lt.

l s hold for the next available person. -

P ea e

Ké r e m t a rts a a k e z e lő j e l e ntk e z é s é i g

Progress Report 2025

 MAKING SPECIAL REQUESTS

C ould you please repeat that? - Meg tudná ezt ismételni?

W oul d you min d sp e llin g th a t f or m e ? - Be tűzn é n e k e m e zt l eg y e n

szíves?
C oul d you sp ea k up a littl e pl ea s e ? - T u d n a eg y ki c sit h a n g os abba n

be sz é lni?

Ca n you sp ea k a littl e slow e r? - T u d n a eg y ki c sit l a ss abba n be sz é lni?

Ca n you ca ll m e bac k? - V issz a tu d n a hívni?

I think w e h a v e a bad c onn ec tion. - A zt hisz e m, ho g y rossz a von a l.

Ca n you pl ea s e hol d f or a minut e ? - T u d n á t a rt a ni eg y p e r c r e ?

I h a v e a noth e r ca ll. - Va n eg y m á sik hív á som.

Progress Report 2025

 TAKING A MESSAGE FOR SOMEONE
Sa mmy is not in. Who is this? - Sammy nincs bent. Ki keresi?
I ’m sorry. L is a is not h e r e a t th e mom e nt. - Sa jn á lom, de L is a

nincsen itt éppen.

Ca n I a sk who is ca llin g ? - Meg k é r de zh e t e m, ho g y ki k e r e si?

I ’m af r a i d h e ’s st e pp ed out. - Sa jn á lom, de é pp e n most m e nt ki.

W oul d you lik e to l ea v e a m e ss age ? - S z e r e tn e n e ki v a l a mi

üzenetet hagyni?
He ’s b usy ri g ht now. Ca n you ca ll l a t e r aga in? - M ost n ag yon

e l f o g l a lt. V issz a tu d n á hívni k é ső bb ?

I ’ll l e t him know you ca ll ed . - Meg mon d om n e ki, ho g y k e r e st e .

I ’ll m a k e sur e sh e ge ts th e m e ss age . - B iztos l e h e t be nn e , ho g y

meg fogja kapni az üzenetet.

Progress Report 2025

 LEAVING A MESSAGE WITH SOMEONE
W ould you like to leave a message? - Szeretne üzenetet hagyni?
Ye s, you ca n t e ll him his wi fe ca ll ed . - Ige n, á t ad n á n e ki, ho g y a fe l e s ége hívt a ?

N o, th a t’s OK . I ’ll ca ll bac k l a t e r. - Ne m, köszönöm. Ma j d k é ső bb vissz a hívom.

Ye s, it’s Ba r ba r a f rom M ill e nnium Ce ntr e . - Ige n. Ba r ba r a v ag yok a M ill e nnium

K özpont b ól.

W h e n d o you e xp ec t h e r bac k in th e o ff i ce ? - M ikor l e h e t sz á mít a ni a rr a , ho g y

visszajön?
T h a nks, c oul d you a sk him to ca ll B ri a n wh e n sh e ge ts in? - K öszönöm. Meg tu d n á

kérni, hogy hívja vissza Briant, amikor beérkezett?

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 CONFIRMING INFORMATION
O kay, I’ve got it all down. - Rendben van. Leírtam mindent.
Le t m e r e p ea t just to m a k e sur e . - Hadd ism é t e lj e m m eg a b iztons ág k ed v éé rt.

Y ou s a i d your n a m e w a s J ohn, ri g ht? - A zt mon d t a , ho g y J ohn-n a k hívj á k, u g y e ?

Progress Report 2025

 LISTENING TO AN ANSWERING MACHINE
He llo. You have reached 222-6789. - Halló. Ön a 222-6789-et hívta.
P l ea s e l ea v e a de t a il ed m e ss age af t e r th e bee p. - Ké r e m h ag yjon üz e n e t e t a sípszó ut á n.

H i, this is E lis abe th. - S zi a , itt E lis abe th.

I ’m sorry I ’m not a v a il ab l e to t a k e your ca ll this tim e . - Sa jnos n e m v ag yok e l é rh e tő.

Lea v e m e a m e ss age a n d I ’ll ge t bac k to you a s soon a s I ca n . - Ké rl e k, h ag yj üz e n e t e t é s a mint tu d l a k vissz a hívl a k.

T h a nk you f or ca llin g D r S mith’s o ff i ce . - K öszönjük hív á s á t. D r S mith r e n de lőj e .

O ur hours a r e 9 a m-5pm, M on da y to F ri da y. - Re n de l é si i d őnk r egge l 9-től 5-i g , h é t f őtől p é nt e ki g t a rt.

P l ea s e ca ll bac k d urin g th e s e hours, or l ea v e a m e ss age af t e r th e ton e . - Ké r e m, ho g y ebbe n a z i d ősz a k ba n hívjon mink e t,

vagy hagyjon üzenetet a sípszó után.

If this is a n e m e r ge n c y pl ea s e ca ll th e hospit a l a t 333-7896. - Vé szh e lyz e t e s e t é n hívj a a kórh á z a t a 333-7896-os

telefonszámon.

Progress Report 2025

 MAKING AN APPOINTMENT
Hea lthcare Centre: Thank you for calling Medipoint Healthcare Centre. How can I help you?
E mily: He llo. E mily W oo d s ca llin g . I h a v e a t e rri b l e h eadac h e a n d I won de r i f D r B rinkm a n h a s

some time to see me this afternoon.

Hea lth ca r e Ce ntr e : I ’m sorry M s W oo d s b ut D r B rinkm a n is b ook ed f or this af t e rnoon. Ca n I put

you in for 2 pm tomorrow? How does that sound?

E mily: T h a t woul d be f in e .

Hea lth ca r e Ce ntr e : I ’ll h a v e to g iv e you th e add r e ss o f our n e w o ff i ce .

E mily: O h, th a t’s ri g ht. Y ou mov ed your o ff i ce l a st month.

Hea lth ca r e Ce ntr e : Ye s, w e mov ed d owntown. D o you h a v e a p e n?

E mily: C oul d you hol d on a s ec on d ? O k a y, g o a h ead .

Hea lth ca r e Ce ntr e : O k a y, w e a r e a t 327 Ba lk a n A v e nu e . T h e o ff i ce is on th e g roun d f loor.

E mily: T h a nk you. I ’ll s ee you tomorrow th e n.

Hea lth ca r e Ce ntr e : T h a nk you f or ca llin g . See you tomorrow.

E mily: T h a nk you. B y e !

Progress Report 2025

 MAKING AN APPOINTMENT
T hank you for calling Medipoint Healthcare Centre. – Köszönjük, hogy a Medipoint Healthcare Központot hívta!
H ow ca n I h e lp you? – M i be n s eg íth e t e k?

He llo. E mily W oo d s ca llin g . – He llo. I tt E mily W oo d s be sz é l.

I h a v e a t e rri b l e h eadac h e – S zörnyű fe j fá j á som v a n.

... and I wonder if Dr Brinkman has some time to see me this afternoon. – ... és szeretném tudni, hogy Dr Brinkman tudna-e fogadni ma délután.
I ’m sorry M s W oo d s b ut D r B rinkm a n is b ook ed f or this af t e rnoon. – Sa jn á lom M s W oo d s, de D r B rinkm a n t e lj e s e n be v a n t áb l á zv a m a dé lut á nr a .

Ca n I put you in f or 2 pm tomorrow? – H oln a p dé lut á n 2 ór a m egfe l e lő l e nn e Ö nn e k? (szó sz e rint: H oln a p dé lut á n 2 ór á r a be t e h e t e m?)

H ow d o e s th a t soun d ? – E z ho g y h a n g zik?

T h a t woul d be f in e . – A z jó l e nn e .

I ’ll h a v e to g iv e you th e add r e ss o f our n e w o ff i ce . – Meg k e ll, ho g y ad j a m a z új iro dá nk c ím é t.

O h, th a t’s ri g ht. – O h, í g y v a n.

Y ou mov ed your o ff i ce l a st month. – M últ hón a p ba n e lköltözött a z iro dá juk.

Ye s, w e mov ed d owntown. – Ige n, a be lv á ros ba költöztünk.

D o you h a v e a p e n? – Va n toll a ?

C oul d you hol d on a s ec on d ? – T u d n á t a rt a n eg y pill a n a tr a ?

O k a y, g o a h ead . – Re n dbe n, mon d h a tj a .

O k a y, w e a r e a t 327 Ba lk a n A v e nu e . – Re n dbe n, a Ba lk a n A v e nu e 327 sz á m a l a tt v ag yunk.

T h e o ff i ce is on th e g roun d f loor. – A z iro da a f öl d szint e n v a n.

T h a nk you. – K öszönöm.

I ’ll s ee you tomorrow th e n. – H oln a p t a l á lkozunk a kkor.

T h a nk you f or ca llin g . – K öszönjük a hív á s á t.

See you tomorrow. – A holn a pi viszontl á t á sr a .

T h a nk you. – K öszönöm.

B y e ! – V iszontl á t á sr a !

Progress Report 2025

 MAKING A CALL
O perator: G oo d af t e rnoon! W orl d wi de C ommuni ca tion

Se rvi ce s. H ow ca n I h e lp you?

Ma n: G oo d af t e rnoon. Ma y I sp ea k to M r G r ee n, pl ea s e ?

O p e r a tor: Ca n I h a v e your n a m e , pl ea s e ?

Ma n: Ye s, my n a m e is Ge or ge B orkowski.

O p e r a tor: O h, dea r. W oul d you min d sp e llin g th a t f or m e ?

Ma n: Ce rt a inly. I t’s B - O - R - K - O - W - S - K - I .

O p e r a tor: T h a nk you, sir. P l ea s e hol d on, I ’ll put you

through.

*****
O p e r a tor: I ’m af r a i d , M r G r ee n is not a v a il ab l e a t th e

moment. Can you call later again, or would you like to leave a
message?
Ma n: N o, th a t’s ok a y. I ’ll ca ll bac k l a t e r.

O p e r a tor: A ll ri g ht, sir.

Ma n: W h e n d o you e xp ec t him bac k in th e o ff i ce ?

O p e r a tor: I n a n hour.

Ma n: T h a nk you. B y e .

O p e r a tor: Bye.

Progress Report 2025

 MAKING A CALL
IMPORTANT PHRASES

H ow can I help you? – Miben segíthetek?

Ma y I sp ea k to …? – Be sz é lh e tn é k …-v a l/-v e l?

Ca n I h a v e your n a m e , pl ea s e ? – Megad n á a n e v é t k é r e m?

O h, dea r. – Te jó ég !

W oul d you min d sp e llin g th a t f or m e ? – Be tűzn é k é r e m?

Ce rt a inly. – Te rm é sz e t e s e n.

P l ea s e hol d on. – Ké r e m t a rts a a von a l a t.

I ’ll put you throu g h. – Ka p c solom.

I ’m af r a i d … is not a v a il ab l e . – Sa jn á lom, de … n e m e l é rh e t ő.

Ca n you ca ll l a t e r aga in? – V issz a tu d n a t e l ef on á lni k é ső bb ?

W oul d you lik e to l ea v e a m e ss age ? – S z e r e tn e üz e n e t e t h ag yni?

I ’ll ca ll bac k l a t e r. – V issz a t e l ef on á lok k é ső bb .

W h e n d o you e xp ec t him bac k? – M ikor v á rj á k, ho g y vissz a jön?

IMPORTANT WORDS

to speak to – beszélni valakivel

to spell – betűzni
to hold on – tartani a vonalat
to put through – kapcsolni (telefonon)
a v a il ab l e – e l é rh e tő

to leave a message – üzenetet hagyni

to expect – elvár, vár

Progress Report 2025

 TAKING A MESSAGE
G r eg ory: He llo!
Ka ti e : H i, is this G r eg ory?

G r eg ory: Ye s.

Ka ti e : I t’s Ka ti e h e r e . I s Ma rth a a t hom e ?

G r eg ory: N o, sh e l ef t a fe w minut e s ag o. Ca n I t a k e a m e ss age ?

Ka ti e : Ye s, th a nks. I w a nt ed to a sk h e r to m ee t m e a t C in e point M ovi e s a t 8 pm toni g ht.

G r eg ory: S ur e . J ust l e t m e writ e th a t d own. C oul d you hol d on f or a s ec on d ? I h a v e to a nsw e r a noth e r ca ll.

Ka ti e : N o pro b l e m.

G r eg ory: S orry ab out th a t. I a m h e r e aga in. N ow, c oul d you pl ea s e r e p ea t th a t in f orm a tion? N ow I h a v e a p e n, too.

Ka ti e : I t’s th e C in e point M ovi e s a t 8 pm toni g ht.

G r eg ory: O k a y. I s th e r e a nythin g e ls e ?

Ka ti e : N o. T h a t’s it. T h a nk you! B y e !

G r eg ory: B y e !

Progress Report 2025

 TAKING A MESSAGE
IMPORTANT PHRASES

I s this … ? – … az?/… beszél?

I s … a t hom e ? – … otthon v a n?

Ca n I t a k e a m e ss age ? – Á t ad h a tok n e ki/ Á tv eg y e k eg y üz e n e t e t?

J ust l e t m e writ e th a t d own. – C s a k h add írj a m l e .

C oul d you hol d on f or a s ec on d ? – T u d n á t a rt a n eg y m á so d p e r c i g ?

I h a v e to a nsw e r a noth e r ca ll. – Fe l k e ll v e nn e m eg y m á sik hív á st.

S orry ab out th a t. – Ne h a r ag u d jon e z é rt.

C oul d you pl ea s e r e p ea t th a t in f orm a tion? – Meg tu d n á ism é t e lni a z in f orm ác iót?

I s th e r e a nythin g e ls e ? – Va n m ég v a l a mi?

T h a t’s it. – E z min de n.

IMPORTANT WORDS

to be at home – otthon lenni

to leave home – elmenni otthonról
to take a message – felvenni/átvenni egy üzenetet
to meet somebody – találkozni valakivel
to write down – leírni valamit
to hold on – tartani a vonalat
to answer a call – felvenni egy hívást
to repeat – (meg)ismételni

Progress Report 2025

 I'LL PUT YOU THROUGH
O p r tor: oo mornin . st o st ill
e a G d g We om s. ow
C a V age H e H ca n I help you?
Ma n: his is ri n hompson. n h v xt nsion 694?
T B a T Ca I a e e e

O p r tor: rt inly, hol on minut , 'll put you throu h.

e a Ce a d a e I g

*****
W om a n: om Peterson's office, Kimberly speaking.
T

Ma n: T his is B ri a n T hompson ca llin g , is T om in?

W om a n: I 'm af r a i d h e 's out a t th e mom e nt. Ca n I t a k e a m e ss age ?

Ma n: Ye s. C oul d you a sk him to ca ll m e a t 0208 945 5711. I n eed to t a lk to him ab out th e Ma r be ll a L in e , it's ur ge nt.

W om a n: C oul d you r e p ea t th e num be r pl ea s e ?

Ma n: Ye s, th a t's, a n d this is B ri a n T hompson.

W om a n: T h a nk you M r T hompson, I 'll m a k e sur e T om ge ts this a s soon a s possi b l e .

Ma n: T h a nks, b y e .

W om a n: B y e .

Progress Report 2025

 I'LL PUT YOU THROUGH
IMPORTANT PHRASES

H ow can I help you? – Miben segíthetek?

Ca n I h a v e e xt e nsion … ? – T u d n á k a p c solni a … m e ll é k e t?

Ce rt a inly. – Te rm é sz e t e s e n.

H ol d on a minut e . – Ta rts a eg y p e r ce t.

I ’ll put your throu g h. – Ka p c solom. (m e ll é k e t)

T his … ca llin g . – … v ag yok./… be sz é l.

I ’m af r a i d … . – Sa jnos/ A ttól t a rtok … .

Ca n I t a k e a m e ss age ? – Á tv e h e t e k eg y üz e n e t e t?

C oul d you a sk … to ca ll m e a t … ? – Meg tu d n á k é rni …-t, ho g y hívjon fe l a … sz á mon?

I t’s ur ge nt. – F ontos.

C oul d you r e p ea t th e num be r pl ea s e ? – Meg tu d n á ism é t e lni a sz á mot?

I ’ll m a k e sur e … ge ts this a s soon a s possi b l e . – B iztosíth a tom, ho g y … m eg k a pj a a z üz e n e t e t, a mint l e h e ts ége s.

IMPORTANT WORDS

e xtension – mellék
to put somebody through – kapcsolni valakit
to call – (telefonon) hívni valakit
to be afraid – attól tartani, félni
urgent – sürgős
a s soon a s possi b l e – a mit c s a k l e h e ts ége s

Progress Report 2025