Assignment page 25

4A.
1. Indentify herself : This is Daniella Rossi
2. State the reason for the call : Emma asked me to contact her to discuss the
terms of my new consultant contracts.
3. Request action : Can she also return her call
4. Leave her contact details: In case she doesn’t have my mobile number,
07654322187
5. Offer an alternative communication mode: Maybe she can leave a massage
with my assistant.
6. Provide a deadline: I’m available to talk until 2p.m
7. Finish the call: I hope to hear from you soon.
4B.
1. c, g
2. b, j
3. a
4. d, k
5. e, f
6. i
7. h
5A.
Good morning, I’m Alysha. I’ve lost the details of the order for 150 copies of
Communicate Better so I want to leave a message for John, returning me call. I
want the other person to check it has been dispatched, re-comfirm the expected
delivery date and time, and send you a copy of order number. I’m available to talk
until 3pm today but then I have a meeting all the afternoon. In case John doesn’t
have my phone number, I’m on 0033645779210. If he is busy, he can send me an
email or a text message so we can fix another time to speak. I look forward to
hearing from you.