Scribd Logo
Upload

Welcome to Scribd!

  • Worksheet Phone Handling (Meeting5)

    Uploaded by

    Rayhan Radjamala
    76 views1 page
    This document contains a sample phone conversation between Grace Johnson, an office assistant, and a caller named Garry Bertolli. The conversation involves Grace taking down Mr. Bertolli's contact information and message to pass along to her boss, Mr. Phelps. Over the course of the call, Grace politely obtains Mr. Bertolli's name, company, phone number, and message regarding rescheduling a meeting. She repeats the message back to confirm its accuracy before concluding the call.

    Original Description:

    Worksheet for phone handling situation

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This document contains a sample phone conversation between Grace Johnson, an office assistant, and a caller named Garry Bertolli. The conversation involves Grace taking down Mr. Bertolli's contact information and message to pass along to her boss, Mr. Phelps. Over the course of the call, Grace politely obtains Mr. Bertolli's name, company, phone number, and message regarding rescheduling a meeting. She repeats the message back to confirm its accuracy before concluding the call.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    76 views1 page

    Worksheet Phone Handling (Meeting5)

    Uploaded by

    Rayhan Radjamala
    This document contains a sample phone conversation between Grace Johnson, an office assistant, and a caller named Garry Bertolli. The conversation involves Grace taking down Mr. Bertolli's contact information and message to pass along to her boss, Mr. Phelps. Over the course of the call, Grace politely obtains Mr. Bertolli's name, company, phone number, and message regarding rescheduling a meeting. She repeats the message back to confirm its accuracy before concluding the call.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Name : Rayhan Radjamala

    Class : XI RPL

    Please fill the blank. Complete it to be a good phone handling conversation.

    Grace : “Good morning. Christine Phelps office. This is Grace Johnson. How may I help you?”

    1. Caller : “Good morning, I am looking for Mr. Phelps.”

    Grace : “I’m sorry Mr. Phelps is in a meeting right now. Would you like me to transfer you to
    his voicemail, or may I take a message?”

    2. Caller : “Can you take a message for me?”

    Grace : “Certainly. Can/could I get your name?”

    3. Caller : “It’s Garry Bertolli”

    Grace : “Would you spell that for me please?”

    4. Caller : “G-A-R-R-Y B-E-R-T-O-L-L-I”

    Grace : “And your company name?”

    5. Caller : “Bertolli & Sons”

    Grace : “And a phone number where you can be reached.”

    6. Caller : “My phone number is 413-555-9962 ”

    Grace : “And message that I can pass on?”

    7. Caller : “I’d like to reschedule our meeting on Tuesday the 21 st.”

    Grace : “Okay, let me make sure I have this correctly. It’s Garry Bertolli of Bertolli & Sons, and
    that spelled B- E-R-T-O-L-L-I. And you would like to reschedule your meeting on Tuesday the 21st and the,
    your phone number is 413-555-9962.

    8. Caller : “That’s correct.”

    Grace : “Thanks Mr. Bertolli. I’ll make sure Mr. Phelps gets this message as soon as he comes
    out of his meeting.”

    9. Caller : “Alright, thank you for your service Grace.”

    Grace :“Thanks again for calling. Bye.”

    You might also like