Practical English Arriving in London checking in V inahotel 4 @ VOCABULARY in a hotel a Match the words and symbols. a>) 8 ‘2 double room "dabl ruse) Reception /n'sepiin the lift tt a single room the bar /bo: ‘singh rus the ground (first, second, fete) floor igraund flo b @1.46 Watch or listen and check. © Cover the words and look at the symbols. Say the words. 2 © INTRODUCTION a @1.47 Watch or listen to Jenny and Rob. Mark the sentences T (true) or F (false). 1 Rob lives and works in London. 2 He's a writer for a magazine. 3 The name of his magazine is London 20seven. 4 Jenny is British. 5. She's an assistant editor. 6 It's her second time in the UK. b_ Watch or listen again. Say why the F sentences are false. 3 © CHECKING IN @1.48 Watch or listen to Jenny checking into a hotel. Answer the questions. 1 Complete Jenny's surname: Zl_Ll_ SK 2 What's her room number? Watch or listen again. Complete the You hear phrases. You hear You say Good evening, madam. | Hello. | have a reservation. My name’s Jennifer Zielinski Can you" that, Z-E-LI-N-S-Kel please? For five nights? | Yes, that's right. Can | have your passport, Just a second, please? Here you are, Thank you. Can you sign here, 2 Thank you. Here's your It’s The lift? Oh, the room 306, on the third floor. elevator. The! is over there. Yes. Enjoy your stay, | Thank you. Ms Zielinski PD British and American English lift British English elevator = American English z= zed British English i! American English Greetings Good morning = > 12.00 Good afterngon = 12.00 > 18.00 Good evening = 18.00 > Goodnight = Goodbye (when you go to bed) madam = a polite way to greet a woman sir apolite way to greet aman© @1.49 Watch or listen and repeat the You say phrases. Copy the rhythm. d Practise the conversation with a partner. @ Work in pairs. Read your role and look at the conversation in 3b. What do you need to change? {A (book open) You are the receptionist. Is 11.00 am. B's room is 207 on the second floor. Begin Good ‘morning, sir/ madam. B (book closed) You arrive atthe hotel. Use your first name and surname. titi Role-play the conversation. Then change roles. 9 1.50 Read the information box. Watch or listen and repeat the phrases. [D Can you...2 = Please do it. Can | have. = Please give me (my passport, etc). Can you spell that? Can | have my key, please? Can you sign here? Can | have your passport, please? hy Youare ina hotel. Ask the receptionist to give you. * yourkey * yourpassport + amapofLondon * apen o JENNY TALKS TO ROB a @1.51 Watch or listen. Mark the sentences T (true) or F (false). 1 Jenny has a coffee. She is in London on business. The waitress is German, Jenny phones Rob Walker. Jenny is tired, Their meeting is at 10.00. b- Watch or listen again. Say why the F sentences are false. © 1.52 Read the information box. Watch or listen and repeat the phrases and responses. ‘D Would you like...? Would you like a coffee? Yes, please. Would you like another tea? No, thanks We use Would you lke...?to offer somebody something. We respond Yes, please. or No, thanks With a partner, practise offering and responding with the drinks below. * beer * coffee * Coke * hotchocolate + mineral water * tea Look at the Social English phrases. Who says them: Jenny, Rob, or the waitress? @ Social English V'm here on business. I'm from New York. What about you? No problem. This is Rob, Rob Walker. That's perfect, It's time for bed. @1.53 Watch or listen and check. Then watch or listen and repeat the phrases. Complete conversations A-F with Social English phrases 1-6. Practise with a partner. A Hi, Is that Jennifer? (4 | Hello, Rob. 8 Oh look! It’s 11.30! {H) | Goodnight. Hi, Are youhere on holiday? | No, D I'm from London. E — Canlhave a coffee, please? | Sure. F Here's your coffee. Milk | Thanks. and sugar are on the table. CAN YOU...? check into a hotel and spell your name ask somebody to do something / to give you something offer somebody a drink, and accept or refuse_ Practical English Coffee to take away buying coffee V telling the time ‘1 VOCABULARY 3 o BUYING A COFFEE telling the time a Look at the clock. What time is it? bb @p.57 Vocabulary Bank Time Do Part 1 ¢ ©@Communication What's the time? a Look at the coffee shop menu. Do you know what all A p.104 B p.109 Practise times. these things are? 2 © ROB AND JENNY MEET W ESPRESSO single 245——_double2.80 WH AMERICANO — regular 3:15, large 3.95 fS LATTE regular 3.45 large 3.65 GF CAPPuccINo —resvlar3.45 large 3.65 @ tra regular2.65 large 3.10 a @3.27 Watch or listen to what happens BROWNIE Ud when Rob and Jenny meet. What do they decide to do? CROISSANT 3.00 b- Watch or listen again. Answer the questions. Why...? 1 is Rob late 2 doesn't Jenny like the hotel breakfast 3 is Jenny busy after 9.30 4 does Rob say ‘Don't worryb @3.28 Watch or listen to Rob and Jenny buying coffee. Answer the questions. 1. What kinds of coffee do Jenny and Rob have? 2 What do they have to eat? 3. How much is it? © Watch or listen again. Complete the You hear phrases. You hear You say ani? you? | What would you like, Jenny? An espresso, please. ‘or double? | Double. Can | have a latte, please? or large? Large. To have * oF To take away, take away? ‘Anything else? | No, thanks. A brownie for me, please...and a croissant. (OK. How much is that? That's £12.45, please. Sorry, how much? £12.45, Thank you. And your ® Thanks. d @3.29 Watch or listen and repeat the You say phrases. Copy the rhythm. @ Inthrees, practise the conversation lit Use the coffee shop menu. Role-play the conversation in groups of three. Then change roles. {A (book open) You are the barista B (book closed) You invite € (book closed) to have a drink. A begin Can | help you? B ask € What would you like? Glossary barista a person who works in coffee shop. 4 o FIRST DAY IN THE OFFICE a @3.30 Watch or listen and answer the questions. 1 What's Karen's job? Where in Europe does Jenny have family? Where does she lve in New York? Does Karen have family in New York? What does Daniel offer Jenny to drink? What time is his next meeting? b Look at the Social English phrases. Who says them: Rob, Karen, or Daniel? @ social English 1) Ml Here we ae 2 UH Iethis your frst te in the UK? 3. Would you ike something te drink? 44 BE Talk to you later ¢ 3.31 Watch or listen and check. Then watch or listen and repeat the phrases. d_ Complete conversations A-D with Social English phrases 1-4. Practise with a partner. A Sit down. 1) | No, thanks, I'm fine, B Bye. | Bye. No, it isn't. know London very well C Nice to meet you. D OK. fH Thisis | Oh, it’s very nice. your hotel CAN YOU...? tellthe time order food and drink in a café meet and introduce peopleae | Practical English |n a clothes shop ‘buying clothes _V clothes 4 @ VocaBuLaRY clothes bb Watch or listen again. Complete the sentences. Rob has a for Jenny. Jenny has another meeting with Rob has an interview in minutes. Jenny's meeting is at past nine a Match the words and photos. Rob needs to buy anew They go to a clothes & # ’ 0 ® 7 Jenny needs to answer her 5 6 7 8 @5.24 Read the information box. Watch or listen and repeat the phrases. D Apologizing I'm sorry. That's OK. 'm 30 sorry. Don't worry, 'en really sorry. No problem. at a skirt /ska nz shoes [Juiz a jacket jeans id a shire a sweater Swot a T-shirt tis ft trousers "travzov d_ Cover the box. In pairs, practise apologizing and b @5.22 Watch or listen and check. responding. © Cover the words and look at the photos. Say the words. 3 @ BUYING CLOTHES 2 eo MEETING IN THE STREET a @5.23 Watch or listen to Jenny and Rob. What problem does Rob have? 50p = fifty pence Sizes 'S = small, M = medium, L = large, XL = extra large a @5.25 Watch or listen to Rob buying a shirt. ‘Answer the questions. 1 What size does Rob want? 2 Does he try it on? 3 How much isthe shirt?b Watch or listen again. Complete the You hear phrases. You hear You say Can 11 you? | Yes, what size is this shirt? Let's see. It's a small, A medium. What?____do you need? This isa? Thanks. Where can | try The changing Thank you. are over there, 3 isit? It's fine, How much is it? I's £44.99, © @5.26 Watch or listen and repeat the You say phrases. Copy the rhythm. DP this, that, these, those; here, there, over there there /over there that shirt(p those shits) this shirt (pl these shirts) d_ Read the information box. Then practise the conversation in b with a partner. € it Use the photos. In pairs, role-play buying clothes. Then change roles. {A (book open) You are the shop assistant. Begin Can I help you? B (book closed) You are the customer. Buy a T-shirt, a jacket, or jeans. Sah 4 © JENNY'Ss ON THE PHONE a @5.27 Watch or listen and mark the sentences T (true) or F (false). 1 Jenny is talking to Eddie, 2 She says she doesn't like London, 3. She says she likes the people in the office. 4. Jenny is standing outside the shop. 5. Eddie thinks that Rob is her boss, 6 Jenny loves Rob's new shirt b_ Watch or listen again. Say why the F sentences are false. ¢ Look at the Social English phrases. Who says them: Jenny, Rob, or Eddie? © social English D British and 1 BE Wess cool American English 2 Right now? shop = Bish 3 Waita minute. English 4 thaveto go store = American 5 Have funk English & BE What's wrong? 7 Bh Noway! d- @5.28 Watch or listen and check. Then watch or listen and repeat the phrases. e Complete conversations A-G with Social English phrases 1-7. Practise with a partner. A | lean't find my phone. | don't know where itis B_ What are you doing? | il I'm talking to you! © What do you think of | I love it! ll New York? > Iean't talk now. | OK. fl 'm at a party. E Let's go— come on! | [il I'm just finishing an email F Would you like | [J | never drink coffee in a coffee? | the evening, s Bye. | Bye. See you later. CAN YOU...? apologize © buy clothes say pricesPractical English Getting lost asking the way V dlrections 1 GA FREE MORNING a @7.19 Watch or listen to Rob and Jenny planning their free morning. What's the problem? b_ Watch or listen again. Complete the sentences with a word, a name, or a number. 1. Rob suggests that they go 2 He says that they can bikes 3 phones 4 Rob needs to interview an 5 Rob asks if he can do the interview 6 Rob and Jenny arrange to meet at o'clock outside the Tate Modern, Glossary (the) Tate Modern a famous at gallery in London 2 © VocaBuLary directions a Match the phrases and pictures. turn left tain left ‘tur right tain rat {go straight on isireit {go past the church /puss at the end of the street on the corer /k>:nsy at the traffic lights a bridge lords opposite npazi b 7.20 Watch or listen and check. € Cover the phrases and look at the pictures. Say the phrases. 3 © ASKING THE WAY a @7.21 Jenny is trying to find the Tate Modern. Watch or listen. Is it A, B, C, or D? How many people does she ask?4 eo JENNY AND ROB GO SIGHTSEEING a @7.23 Watch or listen to Rob and Jenny. Circle the correct option. 1 The Millennium / London Bridge is only for people. 2 It was the frst new bridge over the Thames in 100 / 200 years 3 Jenny doesn't lke the theatre / Shakespeare. 4 Jenny can/ can't meet Dariel for lunch. 5 There's a great gift shop / restaurant on the top floor of the Tate Modern. don't 6 The Tate Modern was a power/ train station until 1981 lve here b Watch or listen again. Complete the You hear phrases. You say You hear Excuse me, please. ares te is b Look at the Social English phrases. Who says them: Jenny, > Rob, or Daniel? Excuse me. Is the The Tate Modern? Tate Modern near t's near here, but | here? don't know exactly @ social English : Sorry. 4. What a view! — 2. What would you like to visit? E pencyou 3. | Whats there to see? Excuse me. Can you | Yes, of course. 4. © We could go to the Globe Theatre. tell me the way to Go straight on 5. Would you like to meet for lunch? the Tate Modern, Go? the 6 © That's really nice of you. please? church, then turn 7 | Maybe another time? ‘ _at the 8 Yes, of course. traffic lights. And ivsatthe end ofthe ¢ 7.24 Watch or listen and check. Then watch or listen and erect repeat. "Sorry, could you say | Yes, go straight on. Ihat'agsin, please? | ...You can't d_ Complete conversations A-H with Social English phrases 3 “itt 1-8. Practise with a partner. ian you. A What can we do this | "| | love Shakespeare! afternoon? ¢ 7.22 Watch or listen and repeat the Tr 8 We have al day |'dlike tosee the colleges ‘You say phrases. Copy the rhythm. in Oxford. | and the High Street d_ Practise the conversation with a partner. € Let's go to the Tate Modern. | it’s closed today. | > What are you doing | Yes, 'd love to. (D Can you..2 or Could you...? atmndday? © Can you tell me the way to the ; Tate Modern? e 1 can see St Paul's | Yes, and the London Eye's over Could you say that again, please? cathedral. | there. F — Canyou tell me the way |] Go straight down there and je can use Can you...? or Cou VL Cay oe Ceul to Victoria Station? | turn left. ‘you...? when we want to ask another person to do something. Could you...? 6 | hear the British | At the moment there's a new is more polite Museum is great. ! | exhibition about the Greeks. H Would you like to | fl But I'm afraid I'm busy € ii In pairs, role-play the conversation. 90 out tonight? | tonight. You are where Jenny is. A Ask or directions to building A (the a library). Begin Excuse me, where's CAN YOU.:.? B Give directions. Then change roles. B ask © ask for and understand directions for directions to building C (the post office). give simple directions “ask somebody to do something in a polite wayordering a meal q oe AN INVITATION TO DINNER a @9.21 Watch or listen. Mark the sentences T (true) or F (false). 1. Jenny and Rob worked lastnight. 2 Jenny wants to read Rob's article. 3 It’s Eddie's birthday today. 4 Rob and Daniel invite Jenny to dinner. 5 Jenny says yes to Rob. b_ Watch or listen again. Say why the F sentences are false. ¢ @9.22 Read the information box. Watch or listen and repeat B's phrases. PD Responding to what somebody says 1 A It’s my birthday today. B Happy Birthday! 2 A We won the cup! B Congratulations! 3 A Ihave my driving test tomorrow. B Good luck! 4A I got all my English homework right. B Well done! 5 A [didn't pass my exam, B Oh dear! Never mind, Ja es eaeae eee ee, d_ @9.23 Watch or listen and respond with phrases from the box. 4) got tw this afternoon. (Well done! Practical English At a restaurant \V understanding a menu N © VocaBULARY understanding a menu a Complete the menu with Main courses, Desserts, or Starters. Luigis 2 GES £15.00 3 courses £22.50 Onion soup ee Mozzarella and t 10 salad ow Grilled chicken breast with vegetables Mushroom ravioli e Seafood risotto e Home-made va with hot choco sauce 08 Fresh fruit salad 0 Tiramisu © b 9.24 What do the highlighted words mean? How do you pronounce them? Watch or listen and check © Cover the menu. In pairs, try to remember what's onit.3 oe ORDERING A MEAL a @9.25 Watch or listen to Jenny and Daniel having dinner. Tick the things they order on the menu, b_ Watch or listen again. Complete the You hear phrases. You hear You say Good evening. Do you | Yes, a table for two. My have a" 2 name's Daniel O'Connor. ‘Come this? 4 please. Are you ready Yes. The soup and the to3 2 mushroom ravioli, please. I'd like the mozzarella salad and then the chicken, please. What would you Just water for me. ‘ to drink? A bottle of mineral water, please a or sparkling? Is sparkling OK? Yes, sparkling Thank you, sir. Thank you. © @9.26 Watch or listen again and repeat the You say phrases. Copy the chythm. d_ Inthrees, practise the conversation. iit Role-play the conversation in groups of three. Then change roles. A You are the waiter. B and C go to Luigi's. A begin Good evening. Do you have a reservation? © @9.28 Watch or listen and check. 4 OTHE END OF THE MEAL a @9.27 Watch or listen and answer the questions. 1 How does Jenny normally celebrate her birthday? 2 Do they order dessert or coffee? 3. What does Daniel say to Jenny after the meal? 4. How does Jenny answer? 5. Does Barbara give Jenny good news or bad news? 6 Where does Jenny want to go after the meal? b Look at the Social English phrases. Who says them: Jenny, Daniel, the waiter, or Barbara? @ Social English Nothing special Would you like a dessert? Not for me, thanks. A decaf espresso, The same for me, please, Go ahead. Good news? Could | have the bill, please? Then watch or listen and repeat the phrases. d_ Complete conversations A-G with Social English phrases 1-8. Practise with a partner. A Yes, fantastic Uhave a new jobt 8 Two soups, one chicken, and one fish, Just coffee. € -xcuse me. | Yes, of course, si. D What do you usually | [ll We don’t really do on New Year's Eve? | celebrate it. E What coffee would you like? F ‘ike the ravioli ove pastal G Sorry, Ineed to answer this call CAN YOU...? se common phrases, e.g. Good luck, Congratulations, etc. understand a menu order a meal_ Practical English Going home getting tothe aieport V public transport 4 @JENNY’S LASTMORNING ——c_ Complete the headings with a word from a 1 2 You get one at a ~ rank You get one at an airport. They ate also called cabs. | | First you have to check in People usualy give the Then you go through driver a tip (= some extra Security to the Departure money, about 510%) | tounge In London they are black Finally you go to your Gate. 3 4 You gat one at a station. You get one at a ~ station You normally need to get ora ~ stop, a @11.14 Watch or listen to Rob and a ticket first. Intercity ones are also called Jenny. Mark the sentences T (true) or Then you need to find coaches. F (false). the right platform, You can buy a ticket in 1 Rob arrives late Some go underground advance or sometimes you 2 He has a coffee with Jenny. in big cities. In London, can pay the driver. 3. Jenny has bad news for him this is called the Tube. In London they are red { 4 Rob thinks A writer in New Yorks a good name for @ column 5 Rob needs time to think d_ Cover the facts and look at the headings. Try to remember Watch oF listen again. Sag wy the two facts about each type of public transport. sentences are false. 3 © GETTING TO THE AIRPORT 2 © vocaBuary public transport a Match the words and pictures. ahs as ae b @11.15 Watch or listen and check. Then 4 11.16 Watch or listen to Jenny's three conversations. cover the words and look at the pictures. How does she get to the airport? Say the words.Watch or listen again. Complete the You hear phrases, You say You hear Could you call me a taxi, Yes, of cours To Paddington Station Now, please, How much is it? | That's please Make it £15. And could Thank you very muc! Ihave a receipt? * Could | have a ticket to | Single or ® 2 Heathrow Airport, please? Single, please. Standard or & class? Standard, please. That's £18. Can | pay by credit card? Yes, of 11.17 Watch or listen and repeat the You say phrases. Copy the rhythm. Practise the conversation with a partner. faa In pairs, role-play the convers: change roles. A (book open) You are the receptionist, the taxi driver, and the ticket clerk. The taxi costs £11.60. The ticket costs £18.90 B (book closed) You want to get a taxi to Vietoria Station, and then a train to Gatwick Airport. Begin Could you call me a taxi, please? jon. Then CAN YOU. 4 oe SAYING GOODBYE a @11.18 Watch or listen and complete what happens. 1 Jenny is worried because 2. Rob goes tothe airport because. 3. Rob tells Jonny that he wants to a Eddie isn't going to meet Jenny in New York because, 5. Rob is pleased because Eddie is. 6 Jenny needs to go because. b Look at the Social English phrases. Who says them: Jenny or Rob? @ sociatEngtish 1. Lcan’t believe it! 2 © Thank you so n 3 I'mso happy. 4 ve a good journey. 5. See you in New York! © @11.19 Watch or listen and check. Then watch or listen and repeat the phrases. d_ Complete conversations A-E with So phrases 1-5. Practise with a partner. English A Yes, see you there! It’s going to be great B Excuse me,is this | Oh, yes iti bag? It was under | I'm usually so careful the chai Is everything OK? | Yes, everything's grea D There are no | Oh no. How are we going taxis, At Heathrow! | to get to the hotel E Bye. when you get there, Phone me | Don't worry! Bye. ask for a taxi buya ticket on public transport Use common phrases, e.g. Have @ good journey, See you in (New York}, etc.