GAGE University College

TVET Program
Pissa Campus
Hardware and Networking Service
Level-III
2016 E.C First Semester Final Exam

Competency covered:
Preventing and Eliminating MUDA.

Choose the best answer from the given alternatives and write the answer on the space
provided

1. What is the main purpose of work instructions?

A. To provide employers with information about employee performance.

B. To ensure tasks are performed consistently and correctly.

C. To entertain employees with interesting stories about the company.

D. To list the phone numbers of important company personnel.

2. What is the first step in using work instructions?

A. Start reading the instructions from the beginning.

B. Gather all the necessary materials and tools.

C. Determine the job requirements.

D. Put on safety equipment.

3. Which of the following is NOT included in determining job requirements?

A. The purpose of the task

B. The safety precautions that need to be taken

C. The employees expected salary that is not determined by the organization

D. The steps that need to be performed

4. Where are job specifications typically found?

A. In employee handbooks

B. On company websites

C. In job postings

D. In training manuals

5. What is the first step in reading and interpreting job specifications? A. Identify the key
requirements.

B. Highlight your relevant skills and experience.

C. Research the company culture.

D. Read the entire job posting carefully.

6. What should you do if certain aspects of the job specifications are unclear?

A. Ignore them and hope for the best.

B. Send a generic application without tailoring it to the joB.

C. A.sk the hiring manager or HR representative for clarification. D. A.ssume they are not important
and focus on other parts of the job posting.

7. What does OHS stand for?

A. Office Health and Safety

B. Operational Housekeeping Systems

C. Organizational Hygiene Standards

D. Occupational Health and Safety

8. What is one benefit of observing OHS requirements for organizations?

A. Increased employee turnover

B. Reduced risk of workplace accidents and illnesses

C. Lower company profits

D. More employee complaints

9. What is NOT a common OHS requirement for organizations?

A. Providing employees with PPE

B. Conducting regular risk assessments

C. Having a plan for emergencies

D. Paying employees overtime for working late

10. What is the role of an OHS officer in an organization?

A. To make hiring decisions

B. To handle customer complaints

C. To oversee the organization's OHS program

D. To manage the company's finances

11. What is the Japanese term for "waste" in the context of Lean manufacturing?

A. Kaizen B. Kanban C. Muda D. Gemba

12. Which of the following is NOT considered a type of muda?

A. Overproduction B. Unused talent C. Employee satisfaction D. Waiting

13. What is the main benefit of value stream mapping in identifying muda? A. It reduces costs.

B. It improves employee morale.

C. It reveals waste in production processes.

D. It increases inventory levels.

14. Which Lean principle focuses on developing standardized procedures for tasks?

A. 5S B. Kanban C. Kaizen D. Standardized work

15. What is the main goal of the 5S housekeeping system?

A. To increase production speeD.

B. To eliminate clutter and waste.

C. To manage inventory levels.

D. To improve employee communication.

16. How can Kaizen be used to eliminate muda?

A. By implementing strict hierarchical structures.

B. By focusing on cost-cutting measures only.

C. By encouraging continuous improvement and problem-solving.

D. By prioritizing quick fixes over long-term solutions.

17. A.ccording to the study mentioned, what average cost reduction did businesses achieve
through Lean implementation?

A. 5% B. 10% C. 15% D. 20%

18. How does eliminating muda contribute to improved customer satisfaction?

A. It leads to lower product prices.

B. It increases marketing budgets.

C. It reduces product defects and delivery delays.

D. It simplifies product features.

9. Which of the following is NOT a recommended method for identifying muda? A. Value
stream mapping

B. Gemba walks

C. Relying solely on management reports

D. Employee feedback
20. What is the overall importance of identifying and eliminating muda in a business?

A. It improves brand image only.

B. It enhances both efficiency and profitability.

C. It simplifies production processes at any cost.

D. It prioritizes cost reduction over customer satisfaction.

21. How can problems be identified in the problem-solving process?

A. Visual representation
B. Data analysis
C. Employee feedback
D. Gemba walks
22. What is the purpose of a clear problem definition in the problem-solving process?
A. To blame individuals for the problem
B. To assign responsibility for the problem
C. To ensure everyone has a shared understanding of the problem
D. To minimize the impact of the problem

23. Which technique involves asking "why?" five times to identify the root cause of a
problem?
A. Cause-and-effect analysis
B. Brainstorming
C. Five whys
D. Root cause analysis
24. When developing solutions, what factor should be considered in terms of its negative
consequences?
A. The cost of the solution
B. The feasibility of the solution
C. The impact of the solution
D. The effectiveness of the solution
25. What is the goal of Value Stream Mapping (VSM. in lean manufacturing?
A. Increase waste in a process
B. Identify and eliminate waste in a process
C. Develop a plan to create waste
D. Visualize a problem in a process
26. Which step in the 5S methodology involves cleaning everything up?
A. Seiri (sort.
B. Seiton (set in order.
C. Seiso (shine.
D. Seiketsu (standardize.
27. What is the central idea of Kaizen?
A. Implementing large, one-time changes
 B. Continuous improvement through small, incremental changes
C. Maintaining the status quo
D. Ignoring problems until they become critical
28. Who typically conducts Gemba walks?
A. Customers
B. Managers and supervisors
C. Employees
D. External consultants
29. What is the primary goal of a Gemba walk?
A. Increase employee workload
B. Identify areas where waste is occurring
C. Blame employees for inefficiencies
D. Create a plan to add more steps to a process
30. Why is employee feedback considered valuable in identifying waste?
A. Employees are experts in Lean methodology
B. Employees are always right about process inefficiencies
C. Employees are the ones doing the work and have firsthand knowledge
D. Employee feedback is the cheapest method of problem identification
 GAGE University College
Hardware and Networking Service
Level-III
2016 E.C First Semester Final Exam
Time allowed 1 Hr.
Answer Sheet
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