Scribd Logo
Upload

Welcome to Scribd!

  • Multiculture Diversity Act1

    Uploaded by

    Julius Cabanting
    5 views1 page
    This document contains the responses of student Cabanting Julius M. to an activity assessing their understanding of culture in the hospitality and tourism industry. Culture is defined as ways of living and is important for accepting and communicating with guests from different cultures. Understanding cultural differences is vital for an organization's diversity and improving customer service. Communication helps bring diversity by understanding different perspectives and relying on one another. Teams are important for providing quality service, completing tasks efficiently, and adapting to different situations. Key features of culture discussed are that it is dynamic, learned, non-uniform, has patterns, is social, and can be transferred between individuals and groups. Culture impacts the hospitality workplace by shaping employee behavior and customer interactions.

    Original Description:

    Original Title

    multiculture diversity act1

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This document contains the responses of student Cabanting Julius M. to an activity assessing their understanding of culture in the hospitality and tourism industry. Culture is defined as ways of living and is important for accepting and communicating with guests from different cultures. Understanding cultural differences is vital for an organization's diversity and improving customer service. Communication helps bring diversity by understanding different perspectives and relying on one another. Teams are important for providing quality service, completing tasks efficiently, and adapting to different situations. Key features of culture discussed are that it is dynamic, learned, non-uniform, has patterns, is social, and can be transferred between individuals and groups. Culture impacts the hospitality workplace by shaping employee behavior and customer interactions.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    5 views1 page

    Multiculture Diversity Act1

    Uploaded by

    Julius Cabanting
    This document contains the responses of student Cabanting Julius M. to an activity assessing their understanding of culture in the hospitality and tourism industry. Culture is defined as ways of living and is important for accepting and communicating with guests from different cultures. Understanding cultural differences is vital for an organization's diversity and improving customer service. Communication helps bring diversity by understanding different perspectives and relying on one another. Teams are important for providing quality service, completing tasks efficiently, and adapting to different situations. Key features of culture discussed are that it is dynamic, learned, non-uniform, has patterns, is social, and can be transferred between individuals and groups. Culture impacts the hospitality workplace by shaping employee behavior and customer interactions.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    NAME: CABANTING JULIUS M.

    CODE: H108

    COURSE/SECTION: BSHM-2 BLOCK 7

    ACTIVITY 1

    1. WHAT IS CULTURE? HOW IMPORTANT IS CULTURE IN THE HOSPITALITY AND TOURISM INDUSTRY?

    Culture is a ways of living, culture is important in the hospitality and tourism industry, specially in accepting or
    communicating with guest, and we should apply the Pilipino culture because Pilipino are very hospitable.

    2. WHY IS CULTURE IS IMPORTANT TO AN ORGANIZATION’S DIVERSITY IN THE TOURISM AND HOSPITALITY


    INDUSTRY?

    Culture is important to an organizations diversity In the tourism and hospitality industry so that we should
    understand the differences of guests, also to improve the services for any of the guest.

    3. HOW CAN COMMUNICATION HELP IN BRINGING DIVERSITY AT WORK IN TOURISM AND HOSPITALITY.

    Communication can help bringing diversity at work because to know every of each what are their own
    different perspective to solve problems, and to understand each other so that they can rely to one other to get
    thigs done.

    4. WHAT IS THE IMPORTACE OF TEAMS IN OUR INDUSTRY?

    The importance of teams in our industry are to have a quality service, to get job things done efficiently, also to
    be flexible and adaptability towards at works.

    5. WHAT ARE THE DIFFERENT FEATURES OS CULTURE? DISSCUS.

    The different features of culture are:

    Dynamic- it is a culture that changed or it can be remove, time goes by people way of life is being changed.

    Lean – culture is needed to learn before we acquire it, example when we are kids our parent teach us how to
    respect because that their culture.

    Non-uniform – Not all culture is for us because we have our own belief so that we cannot share all of our
    culture to other people.

    Pattern – cultural pattern is the similar behaviors witness due to shared beliefs.

    Social – social culture is the common behavior to your community or society.

    Transferable – cultures can be shared example our parents practice us being a hospitable person and practice
    us to have a respect.

    6. HOW DOES CULTURE IMPACT THE HOSPITALITY AND TOURISM WORKPLACE?

    Culture impact the hospitality and tourism workplace by shaping employees behavior and customer
    interaction.

    You might also like