OUTLINING THE STRATEGIC BUSINESS IMPORTANCE OF BPM Samantha Brignell GM Process Strategy & Improvement

ABOUT TELSTRA
We are Australia's leading telecommunications and information services company. We offer a full range of services and compete in all telecommunications markets throughout Australia, providing more than 8.6 million Australian fixed line and 10.5 million mobile services, including 8.2 million 3G services. In 20010-11, sales revenue was $25 billion and reported EBITDA was $10.8 billion.

CONTENT

1. Defining BPM in the organisations strategic management context 2. BPM impacts 3. Expectations of Senior Management and Project Sponsors

CONTENT

1. Defining BPM in the organisations strategic management context 2. BPM impacts 3. Expectations of Senior Management and Project Sponsors

WE ARE WHAT WE REPEATEDLY DO. EXCELLENCE, THEREFORE, IS NOT AN ACT BUT A HABIT.
- ARISTOTLE-

WHAT IS BUSINESS PROCESS MANAGEMENT?

Consultation Customer Satisfaction Framework Measurement Change Management Execution Continuous Reactive Root cause Proactive Resilience Cultural Innovative Data Compliance Leadership

Engagement

Facilitation

Customer Satisfaction

THEORY OF BPM

Org Risk

Org Impact

CONTENT

1. Defining BPM in the organisations strategic management context 2. BPM impacts 3. Expectations of Senior Management and Project Sponsors

A GOOD NEWS STORY

Project Mobilise

PROJECT MOBILISE

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CONTENT
1. Defining BPM in the organisations strategic management context 2. BPM impacts 3. Expectations of Senior Management and Project Sponsors

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MOBILISE SENIOR MANAGEMENT EXPECTATIONS

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TAKE AWAY .....

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