When are you beginning D072?

Insert your start date here >>

Week 1 Target Complete Date 01/05/00

Complete Study Guide Module 1: The Importance and Impact of Ethics
Complete Study Guide Module 2: Organization Ethics and Corporate Social
Responsibility
Complete Study Guide Module 3: Key Operational Functions
Week 2 Target Complete Date 01/12/00
Complete Study Guide Module 4: Organizational Culture and Values
Complete Study Guide Module 5: Communicating Effectively in the Workplace
Complete Study Guide Module 6: Elements of Emotional Intelligence
Week 3 Target Complete Date 01/19/00
Complete Study Guide Module 7: Basic Techniques for Enhancing Emotional
Intelligence
Complete Study Guide Module 8: Exploring Elements of Leadership
Complete Study Guide Module 9: Leadership Styles
Week 4 Target Complete Date 01/26/00
Review study guide tabs to prepare for taking pre-assessment
Take the pre-assessment
Meet with Course Instructor to review results
Retake the pre-assessment (if needed)
Take the assessment
Celebrate your success
When are you beginning D072?
 D072
Module 1: THE IMPORTANCE AND IMPACT OF
ETHICS
WEBINAR: Modules 1 & 2

Lesson 1: Personal versus Organizational As you read the lesson, answer the following questions in your own words.
Ethics
Define ethics.
Define legal.
Provide an example for each of the
following:
legal-ethical
legal-unethical
illegal-ethical conflicts

Define values.
Define morals.
Define organizational ethics.
List the four main levels of ethical issues
and provide an example of each.

Lesson 2: The Impact of Ethics on As you read the lesson, answer the following questions in your own words.
Organizations
How does a company's ethical behavior
impact organizational outcomes?

How does a company's unethical behavior

impact organizational outcomes?
 Module 1: Activity
Complete the following short statements with the words from the "Word List." Note: Terms/phrases must be spelled correctly (including spaces
and special characters), but are not case sensitive. Exit the cell to check your response.

Question Your Response Feedback

Speaking the truth, respecting my elders, and

never purposely hurting someone are examples Please Answer
of _________ ethics.

Offering paid services on your time off to a

company customer is an example of a Please Answer
_____________?

__________ reflects beliefs about what is right

and what is wrong. Please Answer

Being punctual, refraining from gossip, and

having good time management are examples of Please Answer
_________ ethics.

__________ are the principles that are counted

Please Answer
as most important to the individual.

_______ are sets of rules that individuals

develop based on cultural norms and beliefs. Please Answer

Check your knowledge by answering the questions.

QUESTION Student Answer CORRECT ANSWER

Provide an example of when personal and
professional ethics may conflict.

What are some benefits to an organization that

has high organizational ethics?

Where do an organization's ethics tend to start?

 Word List

Conflict of interest
Ethics
Illegal
Legal
Morals
Personal
Professional
Values
 Module 2: ORGANIZATIONAL ETHICS AND CORPORATE SOCIAL
RESPONSIBILITY
WEBINAR: Modules 1 & 2
Lesson 3: Corporate Social Responsibility As you read the lesson, answer the following questions in your own words.
(CSR)
Define corporate social responsibility
(CSR).

How is a company's CSR approach shaped?

Who is considered a company
stakeholder?
What is the aim of CSR?
What is the purpose of the World Trade
Organization (WTO)?

As you read the lesson, answer the following questions in your own words.
Lesson 4: Corporate Ethical Commitments
What is a code of ethics?
What is included in a company's code of
ethics?
Define the term greenwashing.
Define the term internal transparency.

What steps can organizations take to

encourage transparent practices?
Why was Sarbanes–Oxley Act (SOX)
passed?
Who is considered a whistleblower?
 Module 2: Activity
Check your knowledge by answering the questions. Choose from the responses below by typing the letter that corresponds to your response
option in the Student Answer cell.

QUESTION Student Answer Correct Answer

Which of the following is not true about Corporate

Social Responsibility?
(A) It can be framed as a response to public
backlash for a long track record of harming
Please Answer
environments; (B) It promotes an organization's
ethics and values; (C) It encourages promotion
from within the organzation; (D) It can come at
little additional cost to the organization.

Why is Corporate Social Responsibility important

to an organization and its local community? (A) It
helps promotes a caring company culture; (B) It
immediately increases the profit margin; (C) Please Answer
Increase long-term profits and shareholder trust;
(D) It provides good marketing material and ways
for the company to advertise.
XYZ Inc. uses images of a leafy forest to promote
their Green-Clean Cleaning Wipes. They advertise
the wipes as being biodegradable, but the
chemicals in the wipes do not break down well in
Please Answer
the environment and the plastic container is
definitely not biodegradable. This is an example
of _______ (A) code of ethics, (B) greenwashing,
(C) whistleblowing, (D) Morals

Cheyenne Jenkins, VP for a large gas company,

wrote a letter to her boss regarding the extremely
fraudulent accounting practices in their publicly
traded company. She demanded that the
company take action. Her letter became public
five months after she wrote it and was fodder for
national outrage. This is an example of Please Answer
______________. Cheyenne continues to work
while the matter is investigated. She is likely
protected under ________ (A) whistleblowing,
Sarbanes-Oxley Act; (B) internal transparency,
Sally Mae Act; (C) code of ethics, Securites and
Exchange Commision; (D) whistleblowing, Title VII.
 Module 3: KEY OPERATIONAL FUNCTIONS
WEBINAR: Module 3

Lesson 5: Key Operational Functions of

Different Departments in an Organization As you read the lesson answer, the following questions in your own words.
What is the role of the marketing
department?
What functions does the marketing
department provide?
What is the role of the human resources
(HR) department?
What functions does the HR department
provide?
What functions does the research and
development department provide?
What are the duties of the accounting and
finance department?
What is the role of the Information
technology (IT) department?
What functions does the IT department
provide?
Define process management.
Define relationship management.
Why is understanding the difference
between process and relationship
management important?

Lesson 6: Leadership Versus Management As you read the lesson, answer the following questions in your own words.

What job titles are typically held by

employees in a top management role?

What job titles are typically held by

employees in a middle management role?

What job titles are typically held by

employees in a first-line manager role?
What does an individual contributor use to
contribute to a team?
What is a manager responsible for?
What are the three categories of skills a
manager must possess?

Provide an example of each of these skills.

Which level of management needs the
most conceptual skills?
Which level of management needs the
most human skills?

Bonus Information
What is the role of top level management?

What is the role of middle-level

management?
What is the role of frontline management?
 D072 Unit 3: Organizational Functions and Values
Module 3: Activity

Complete the following short statements with the words from the "Word List." Note: Terms/phrases
must be spelled correctly (including spaces and special characters), but are not case sensitive. Exit
the cell to check your response.

Question Your Response Feedback

The _________ department oversees the installation and

maintenance of computer network systems within a company. Its Please Answer
primary function is to ensure that the network runs smoothly.

The _________ department promotes the business and drives

sales of its products or services. It provides the necessary research Please Answer
to identify the company's target customers and other audiences.

The _________department handles accounts payable, accounts

Please Answer
receiveable, and payroll.

The _______ department is responsible for recruiting, screening,

interviewing and placing workers. They may also handle employee Please Answer
relations and training.

The ______ department plays an integral role in the life cycle of a

product. While the department is usually separate from sales,
Please Answer
production and other divisions, the functions of these areas are
related and often require collaboration.
Complete the following short statements with the words from the "Word List." Note: Terms/phrases
must be spelled correctly (including spaces and special characters), but are not case sensitive. Exit
the cell to check your response.

Question Your Response Feedback

Over the last five years, the Georgia Widget company has noticed
a decrease in efficiency and productivity and an increase in costs.
For these reasons, leadership has undertaken an initiative to
Please Answer
design work processes so that they align with the organization's
strategic goals. The hope is that these changes will correct these
problems. This is an example of __________.

_______involves strategies that govern how an organization

Please Answer
maintains relationships with an audience.

_______ performs formal functions such as planning, organizing,

Please Answer
leading, controlling, and coordinating.

Chase is an entry level worker with a charismatic personality who

easily influences his co-workers. This is a type of ______________ Please Answer
leadership.

Managers with ___________ skills have the ability to see the

organization as a whole and to understand how various functions Please Answer
within an organization interrelate.

_________functions revolve around three core roles: Please Answer

interpersonal, informational, and decisional.

In order to create a system for our business needs, GWC patched

together multiple information technology tools over the years.
This system required lots of manual data entry with the same data
having to be entered into multiple applications. Extracting
information from this system was also a challenge both for general
Please Answer
inquiries and standardized reporting. All of this limited GWC's
ability to optimize processes and scale its efforts. GWC is looking
to optimize its IT system by implementing new software to
address the reports which are currently handled manually. Which
type of management is this company pursuing?

Managers with ___________ skills have a firm grasp of the tools, Please Answer
procedures, and techniques imperative to their department.
This level of leadership requires the most communication/HR
Please Answer
skills.
 Word List

Marketing
HR
Accounting and finance
R&D
IT
 Word List
Analysis
First-line

Informal
Leader
Manager
Process management

Operational management
Relationship management
Strategic planning

Technical
 Module 4: ORGANIZATIONAL CULTURE AND
VALUES
WEBINAR: Module 4

Lesson 7: Competing Values Framework As you read the lesson, answer the following questions in your own words.
Define the term organizational culture.

What is the purpose of the CVF model?

What is cultural diversity?

What are the 4 concepts that comprise the
CVF model?
What are the two axes of the CVF model?

Describe a clan culture.

Describe a hierarchy culture.
Describe a market culture.
Describe an adhocracy culture.
What are the two types of organizational
structures?
Describe a organic organizational
structure?
Describe a mechanistic organizational
structure?
What is the McKinsey 7s Model?

Lesson 8: Personal Values Fit with

Organizations As you read the lesson, answer the following questions in your own words.

What are three interrelated dynamic

processes that cause employees to join
and leave organizations?
What attracts an employee to join an
organization?
What causes an employer to select a
candidate?
According to the book, what is one of the
most important causes of attrition?

Describe the difference between person-

organzation fit and person-job fit?

Define the term personality.

What are the big 5 personality traits
(OCEAN)?
What are the key characteristics of
openness?
Which of the 4 CVF aligns with openness?

What are the key characteristics of

conscientiousness?
Which of the 4 CVF aligns with
conscientiousness?
What are the key characteristics of
extraversion?
Which of the 4 CVF aligns with
extraversion?
What are the key characteristics of
agreeableness?
Which of the 4 CVF aligns with
agreeableness?
What are the key characteristics of
neuroticism?
Which of the 4 CVF aligns with
neuroticism?
Define the term cultural alignment.
 D072 Unit 3: Organizational Functions and Values
Module 4: Activity
Complete the following short statements with the words from the "Word List." Note: Terms/phrases must be
spelled correctly (including spaces and special characters), but are not case sensitive. Exit the cell to check
your response.

Question Your Response Feedback

Tina's Cleaning Team has a culture based on collaboration. Employees

see themselves more as family members who value teamwork and Please Answer
consensus. Tina's Cleaning Team exhibits which CVF culture?

Dynamo, Inc. has a culture based on energy and creativity. The

organization is held together by experimentation, ingenuity and Please Answer
freedom. Dynamo exhibits which CVF culture?

Which type of organizational culture provides the best fit for an

employee who is goal-oriented and is comfortable being evaluated Please Answer
solely on their individual productivity?

Which type of organizational culture provides the best fit for an

Please Answer
employee who is organized, on time, and dependable?

Which type of organizational culture provides the best fit for an

Please Answer
employee who scored high on openness?

Which Big 5 personality trait describess a person who is anxious,

Please Answer
irritable, and moody?

Which Big 5 personality trait describes a person who is curious, original,

Please Answer
creative, and open to new ideas?

Which Big 5 personality trait describes a person who is outgoing,

Please Answer
talkative, and sociable?

Which Big 5 personality trait describes a person who is tolerant,

Please Answer
sensitive, trusting, and kind?
Which Big 5 personality trait describes a person who is organized,
Please Answer
punctual, and dependable?
Check your knowledge by answering the questions. Note: When you navigate to the response cell, you will
see the drop down arrow appear in the lower right hand corner; select your response.

Question Your Response Feedback

The Ritz-Carlton is customer obssesed with a main focus of creating

incredibly personalized experiences. During interviews, interviewers
use a variety of techinques to determine if a canididate is similarly Please Answer
obssessed. This exemplifies:

An employee has been working for a company for the last six months.
Over the last few months, the employee has determined that a person-
Please Answer
organization misfit has occurred. This exemplifies:

The Ritz-Carlton recently interviewed a person who has the skills,

knowledge, and abilities for the open night manager postion. This is an Please Answer
exmaple of:

Fred was recently transfered from the accounting department to the Please Answer
sales department within the same the organization. Given the unique
personalities, tasks, and processes required for each of these
departments, Fred may notice a change in the _____________?
 Word List

Adhocracy
Agreeableness
Clan
Conscientiousness
Extraversion
Hierarchy

Market
Neuroticism
Openness
 Module 5: COMMUNICATING EFFECTIVELY IN THE WORKPLACE
WEBINAR: Module 5

Lesson 9: Means of Communication Answer in your own words.

Define the term communication.
What is required for effective
communication?
What are the benefits of good
communication skills?
What are the two parts of oral
communication?
What are the two parts of written
communication?
What is the role of nonverbal
communication?
What is a communication channel?
Which form of communication is
considered the richest?
What factors should be considered when
selecting a communication channel?

What is the main difference between

personal and professional communication?

Lesson 10: Communication Styles Answer in your own words.

Define the term communication style.

What are the four types of communication

styles?
Describe a passive communicator from a
nonverbal perspective.
Describe an aggressive communicator
from a nonverbal perspective.
Describe an assertive communicator from
a nonverbal perspective.
What is the difference between aggressive
and assertive communication styles?

What is the difference between passive-

aggressive and passive communication
styles?

What role do personal beliefs play in a

person's communication style?
What is active listening?
What are the five rules for active listening?
 D072 Unit 4: Effective Communication
Module 5: Activity
Check your knowledge by answering the questions. After you click into the Student Answer cell, you will see a drop down arrow appear in
the lower right corner. Click on that drop down arrow, then select your answer. Your feedback will appear in the Correct Answer cell.

QUESTION Student Answer CORRECT ANSWER

Smiling, fist-pumping and jumping up and down are
examples of what type of communication?

What type of communication requires a great deal

of effort, exact and less natural?

______ communications tend to be richer channels

and are well suited for complex or unsettling
information.

Of the following communication types, select the

one that is generally considered the most ideal. Be
sure you can explain "why."
Jason gets an undercooked steak and the waitress
asks him how he likes his meal. He explodes, yelling
at the waitress about her inadequacies regarding
remembering his order and demanding that he get
a free meal because of the horrible service and
incompetent wait staff. Jason is
__________________.
 Module 6: ELEMENTS OF EMOTIONAL
INTELLIGENCE
WEBINAR: Modules 6 & 7
Lesson 11: Definition and Principles of
Emotional Intelligence As you read the lesson, answer the following questions in your own words.
Define emotional intelligence (EI).
What are the building blocks that make up
EI?
How is self-awareness different than self-
management?
How is a person's EI measured?
What is the difference between EI and IQ?

Lesson 12: Role, Benefits, and Examples of

Emotional Intelligence
As you read the lesson, answer the following questions in your own words.
What can EI enable people to do?
What are the benefits of leaders having a
high EI?
How does high EI help global leaders?

Lesson 13: Ethics of Emotional Intelligence

As you read the lesson, answer the following questions in your own words.
What four things does an ethical leader
need?
What is moral identity?
What role does courage play in being an
ethical leader?
What role does grit play in being an ethical
leader?
Define the term "machiavellianism"
 D072 Unit 5: Emotional Intelligence
Module 6: Activity
Check your knowledge by answering the questions; then compare your answers to
the correct answer.

QUESTION Student Answer CORRECT ANSWER

What are the four areas of
Emotional Intelliegence?

What are the five principles of

Emotional Intelligence? (Also
discussed in module 7, lesson
14)

What are some traits

associated with people with
High EI?
How can EI be beneficial in the
workplace and your personal
life?

What is the difference

between EI and IQ?

How can having high EI affect

making ethical decisions?
 Module 7: TECHNIQUES FOR ENHANCING EMOTIONAL
INTELLIGENCE
WEBINAR: Modules 6 & 7

Lesson 14: Techniques for Objective Self-

Examination As you read the lesson, answer the following questions in your own words.
Describe the five principles outlined by
Sellie-Dosunmu.

Lesson 15: Enhancing Your Emotional

Intelligence As you read the lesson, answer the following questions in your own words.
Define the techniques for improving EI.

How is meditation different than

mindfulness?
How is self-reflection different than
mindfulness?
Describe the three tools outlined by Sellie-
Dosunmu to guide feedback.
Define supportive communication.

Lesson 16: Sharing Emotional Intelligence

Concepts with Others As you read the lesson, answer the following questions in your own words.
List the techniques you can use to support
other people's EI growth.
You can support others in their EI
evolution by helping them develop what
two competencies?
 D072 Unit 5: Emotional Intelligence
Module 7: Activity
Complete the following short statements with the words from the "Word List." Note: Terms/phrases must be spelled correctly (including spaces and
special characters), but are not case sensitive. Exit the cell to check your response.

QUESTION CORRECT ANSWER

Jaden spends 15 - 20 minutes each night writing down his thoughts
on self-improvement, and how and why he acts a certain way.
What technique for improving EI is this? (Answer choices: Try Again
meditation, journaling, feedback)

As part of their employee training, Lisa and Jerome are role playing
in some challenging EI situations. Their trainer/coach will provide
feedback on what went well and where improvements are needed.
What EQ assessment tool is this? (Answer choices: behavioral event Try Again
interviews, simulation feedback surveys)

Figuring out when to talk and when to listen requires social skills.
Active listening should be outwardly focused, with an ____
listening-to-speaking ratio. (Answer choices: 50/50, 60/40, 70/30, Try Again
80/20)
You witness an incident where you see someone display a low EI
behavior. Later that day, you visit the person to transparently
discuss it. This demonstrates what strategy for developing EI?
(Answer choices: Incident debrief, Coaching Program, Emotional Try Again
Labels, Passive Aggressiveness)

A manager is meeting with an employee to provide coworkers'

feedback on the employee's interpersonal skills. During the
meeting, the manager and employee discuss a plan to improve the
employee's EI in the workplace. Which method is the manager
using to share EI? (Answer choices: Incident debrief, Coaching Try Again
Program, Emotional Labels, Assertive Communication)
 Module 8: EXPLORING ELEMENTS OF
LEADERSHIP
WEBINAR:Modules 8 & 9
Lesson 17: Key Attributes of Leadership As you read the lesson, answer the following questions in your own words.
and Their Benefits
Define leadership.
How do leaders gain power?
Define manager.
How do managers gain power?
How can individuals exhibit leadership?

Define locus of control.

Define internal locus of control.
Define external locus of control.
What are the 7 core traits of successful
leaders according to Edwin Lockert?

What traits of successful leaders have

other studies shown?
Identify two types of leader behaviors.

Define job-centered behaviors and provide

an example.
Define employee-member centered
behaviors and provide an example.
What are the five leadership styles
identified in the Blake Mouton Leadership
Grid?

According to Blake & Mouton, what

determines which leadership style a
manager should use?

What does a status quo management style

indicate according to the Blake & Mouton
leadership grid?

What does an indifferent management

style indicate according to Blake &
Mouton's leadership grid?

What does a controlling management style

indicate according to Blake & Mouton's
leadership grid?

What does an accommodating

management style indicate according to
Blake & Mouton's leadership grid?

What does a sound management style

indicate according to Blake & Mouton's
leadership grid?

Why is integrity an important quality for

leaders?

Lesson 18: Bases of Power Answer in your own words. Use the Activity tab questions to guide your answers.
Define power.
Define influence tactics.
Define rational persuasion.
Define inspirational appeals.
What are the six sources of power used by
leaders?
Where does legitimate power come from?
What is reward power?
Provide an example of coercive power.

How is reward power different than

coercive power?
Define expert power.
How is information power different than
expert power?

Lesson 19: Process of Design Thinking As you read the lesson, answer the following questions in your own words.
List and define the six-stages of design
thinking.
What leadership style aligns closely to the
design thinking model?
 D072
Unit 6: Leadership and Influence
Module 8: Activity
Complete the following short statements with words from the drop down list. Once you click in the response
cell, a drop down arrow will appear. Select your answer and you will see your feedback.

Question Your Response Feedback

_________power is based on knowledge and special skill or experience. Please Answer

________ power is based on an employee possessing knowledge that

Please Answer
others need or want.

______power is based on one's organizational role or position. Please Answer

_______power is the ability to grant incentives to an employee in

Please Answer
exchange for job performance.

_____ power comes from being trusted and respected. Please Answer

_______ power is the ability to take something away from or punish

Please Answer
someone for noncompliance.

Complete the following short statements with words from the drop down list. Once you click in the response
cell, a drop down arrow will appear. Select your answer and you will see your feedback. Some words may be
used more than once.

Question Your Response Feedback

Start to create solutions. Please Answer
Research your users' needs. Please Answer
Introduce your idea to markets. Please Answer
Try your solutions out. Please Answer
State your users' needs and problems. Please Answer

Challenge assumptions and create ideas. Please Answer

Question Your Response Feedback

A supervisor who provides employees with extra time off when they meet
a major project objective is exhibiting what type of power? Please Answer
Lady Gaga is a famous singer and song writer who is respected by her
peers in the industry. Lady Gaga has what type of power? Please Answer

John has worked at his current company for 2 years, but he is already
considered a SME based on the knowledge and experience he has
developed over his career. Which type of power has John gained? Please Answer

A manager is working to create a more effective and streamlined

recruitment and selection process. The manager meets with each of the
hiring managers to discuss their concerns about the current process and
understand the various steps needed to hire a new employee. Which stage
of the design thinking process is the manager performing? Please Answer

_______(s) inspire primarily through intrinsic processes such as internal

inspiration. Please Answer

The R&D manager uses production controls to ensure the system can make
the item to the expected specifications. Which stage in the design thinking
process is being used during this task? Please Answer

A group of employees share with their manager that there is conflict within
the team. The manager tells the employees to resolve the problem
themselves. Which style of leadership is this manager using? Please Answer

The manager supports team action in a way that invites involvement and
commitment. He explores all facts and alternative views to reach a shared
understanding of the best solution. Based on Blake and Mouton’s Please Answer
Leadership Grid, which style of leadership is being used?

Juan is leading a team to design a new technology that will be used across
the organization. Juan has invited employees to a brainstorming meeting
in which all employees are encouraged to think creatively and outside of
the box. Which stage of the design process does this situation describe? Please Answer

A manager is very focused on the sales numbers of the team and expects
the employees to demonstrate high results each month without
considering the feelings or opinions of the team. Based on Blake and
Mouton’s Leadership Grid, which behavior is the manager exhibiting? Please Answer
 Module 9: LEADERSHIP STYLES
WEBINAR: Modules 8 & 9

Lesson 20: Leadership Styles As you read the lesson, answer the following questions in your own words.
Define the term leadership style.
What does a leader with a people-oriented style focus
on?
What does a leader with a task-oriented style focus on?

Describe the term autocratic style of leadership.

When is an autocratic style of leadership effective?

Describe the term participative or democratic style of

leadership.
What does a participative leader value?
Describe the term laissez-faire style of leadership.

How are polices and methods created under a laissez-

faire style of leadership?
What tools do transactional leaders use to motivate
employees?
What is the major assumption under transactional
leadership theory?
What is transformational leadership committed to
changing?
What are the 4 tools transformational leadership can
use?
Define idealized influence.
Define inspirational motivation.
Define intellectual stimulation.
Define individualized consideration.
Define the term situational leadership.
Describe a selling leadership style.
Describe a telling leadership style.
Describe a delegating leadership style.
Describe a partipative leadership style.
Which situational leadership style should be used when
followers have low competence and low commitment?

Which situational leadership style should be used when

followers have low competence and high commitment?

Which situational leadership style should be used when

followers have high competence but low commitment
and confidence?

Which situational leadership style should be used when

followers have high competence and high commitment
and confidence?

Under situational leadership, what determines which

style should be used?

Lesson 21: Interacting with Different Leadership Styles

As you read the lesson, answer the following questions in your own words.
What determines the appropriate leadership style a
manager should use?
In what situations does autocratic leadership work
best?
In what situations does participative leadership work
best?
In what situations does laissez-faire leadership work
best?
 D072 Unit 6: Leadership and Influence
Module 9: Activity

Complete the following short statements with the words from the drop down list. After you select your
response, your feedback will appear.

Question Your Response Feedback

Jamie’s manager routinely asks her team for their input in
business decisions. Her manager also motivates her team with
positive feedback and training, sets clear goals, sets high
standards, and very much appreciates the team’s work. In fact,
her manager encourages her team to look for ways to challenge
themselves and perform at their highest potential. What type of Please Answer
leadership does this exemplify?

In an emergency situation, where time is critical; there is little

time for group decision-making. This describes what style of
leadership? Please Answer

A manager who exhibits a ________ style of management

provides employees significant freedom, trusts them to use their
professional expertise to make sound decisions, and interferes Please Answer
only when necessary.

Betty, a new manager, recently hired an employee from another

department to work on her team. While Sammy is known to be
a real “go getter”, he has no prior experience in this role. Which
style of leadership should be effective in managing and directing Please Answer
Sammy?

Eli has high competence and low commitment and is classified

as M3 level of maturity. Which type of leadership style will be Please Answer
the best for Eli?

Sue has managed the Accounting Department over the last 10

years. Sue engages team members in decision-making
processes, although she ultimately retains the final say. What’s Please Answer
Sue’s leadership style?

Which leadership style should be used to manage a low

competence and low commitment team? Please Answer
Under this leadership style, leaders are still the decision-makers,
but they communicate and work to persuade employees rather Please Answer
than simply direct them.
Complete the following short statements with the words from the drop down list. After you select your
response, your feedback will appear.

Question Your Response Feedback

A leader who displays __________ is a respected role model to

his or her followers in terms of performance, ethics, and
confidence. Please Answer
_______ creates a collective vision that encourages followers to
exert extra effort in challenging situations. Please Answer
A leader who displays __________ helps followers to achieve
their potential through coaching and mentoring. Please Answer
A leader who encourages his/her followers to think critically and
independently is displaying ___________. Please Answer