DEVEL

SESSION TOPIC

1 LEADER 15

2 LEADER 15

3 LEADER 15

4 LEADER 15

5 LEADER 15

6 LEADER 15

7 LEADER 15

8 LEADER 15

9 LEADER 15

10 LEADER 15

11

LEAD YOUR BUSINESS (LYB)

12

SCHEDULE FOR SERVICE (SFS)

13
 SCHEDULE FOR SERVICE (SFS)
13

HIRE FOR SERVICE

14 SALESFLOOR LEADERSHIP 2.0 (SFL)

NOTES
TARGET: SM, ASM, 1ST IN CHARGE
MATERI SUMMIT DISISIPKAN 1 PER DAY
 DEVELOP NIKE LEADERS (DNL) TRAINING PROGRAM

LEARNING OBJECTIVES

1. Able to recognize athletes for their unique efforts

2. Able to encourage consistent and open dialogue
3. Able to accept feedback and continue to evolve
1. Able to review all communications,
2. Maintain
training, your presence
policies, procedures and standards
be positive and use your skills
3. Giveactively.
listen empathy and
support.
4. Help the team stay focused on target and goals.
1. Able to identify what has changed by reviewing communications
2. Able to understand the reasons for the change and create them to the athlete
3. Able to schedule main achievements and deadlines
4. Able to develop a communication and action plan
1. Able to understand that training is an investment
2. Able to define training goals and the time allocation
3. Able to define training priority
4. Able to utilize training materials
1. Able to match features and benefits to individual customer needs
2. Able to discuss Membership throughout the customer journey
3. Able to focus on behavior, not numbers
1. Able to prepare A15 huddle
2. Able to adjust the A15's content
3. Able to deliver A15 huddle
1. Able to minimize and centralized printed materials
2. Able to utilize technology and tools
3. Able to reduce paper use when helping consumers by promoting Nike membership
1. Able to develop a strategy for increased traffic
2. Able to establish standards for backup
3. Able to engage and inform store athletes and consumers
1. Able to use planning tools to manage traffic and safety protocols
2. Able to engage every athlete
3. Able to deliver premium service
1. Able to communicate and connect for team bonding
2. Able to share information and encourage feedback
3. Able to use the right method to share maessage
1. Able to retail metric fundamentals
2. Able to define and calculate retail KPIs
3. Able to utilize reports to identify opportunities
4. Able to apply the PDCS problem-solving method
5. Able to know the marketplace and complete SWOT analysis
6. Able to do Lead Your Business simulation
1. Able to manage employee information
2. Able to build a schedule
 3. Able to review a schedule
4. Able to reflect on the previous week's schedule to identify scheduling
1. Able to find service-focused talent

Able to build zone chart, develop huddle planner, and leverage daily game plan

Able to coach on the sales floor, deliver huddle, and delover athlete check-ins
Able to create and elevate service premium experience

NOTES

AY
LEADERS (DNL) TRAINING PROGRAM

LESSON TIME ALLOCATION LEARNING ACTIVITY

FOSTER A CULTURE OF BELONGING 45 MIN Lecturing & FGD

LEADING THE TEAM 45 MIN Lecturing & FGD

LEADING CHANGE 45 MIN Lecturing & FGD

LEADING A TRAINING CULTURE 45 MIN Lecturing & FGD

LEADING MEMBERSHIP 45 MIN DAY 1 Lecturing & FGD

FACILITATING A15'S 45 MIN Lecturing & FGD

MOVE TO ZERO - REDUCING PAPER USAGE 45 MIN Lecturing & FGD

TRAFFIC MANAGEMENT 45 MIN Lecturing & FGD

SFL 2.0 REFRESH (OPTIONAL) 45 MIN Lecturing & FGD

COMMUNICATING EFFECTIVELY 45 MIN Lecturing & FGD

LYB PROGRAM OVERVIEW

RETAIL MATRICS 8 HOURS DAY 2 Lecturing, FGD, Practice, Case Study
ANALYZE YOUR BUSINESS
THINK LIKE A BUSINESS OWNER
SIMULATION GAME 8 HOURS DAY 3 Lecturing, FGD, Practice, Case Study
SIMULATION CARDS
PROGRAM OVERVIEW
MANAGING EMPLOYEE INFORMATION
6 HOURS
DAY 4 Lecturing, FGD, Practice, Case Study
 6 HOURS
BUILDING A SCHEDULE DAY 4 Lecturing, FGD, Practice, Case Study
SCHEDULE MANAGEMENT
HIRE FOR SERVICE MODULE 2 HOURS
PROGRAM OVERVIEW
15 MIN
PLAYBOOK
PLAN YOUR BUSINESS DAY 5 Lecturing, FGD, Practice, Case Study
ENGAGE EVERY ATHLETE 4 HOURS
DELIVER PREMIUM SERVICE
 PIC

DIAN

DIAN + OPS TEAM

DIAN + OPS TEAM

DIAN + OPS TEAM + HR TEAM

DIAN + OPS TEAM + HR TEAM

DIAN + OPS TEAM