Support Logic

Elevate your customer Support Experience

Overview- Support Logic Support Logic delivers the world’s first support experience (SX) platform
that enables companies to proactively understand and act on the voice of the customer to build
healthy relationships and maximize customer lifetime value. It helps companies to extract the voice of the
customer and use those insights to transform the role of support .Support Logic SX uses AI to extract and
analyze customer sentiment signals from both structured and unstructured data and provides
recommendations and collaborative workflows. Support Logic is helping global enterprises like
Databricks, Qlik, Nutanix, Rubrik, and Snowflake to prevent customer escalations, reduce churn and
elevate the customer support experience. “Headquarters San Jose California

Industry –Software Development company

Category: Analytics, Machine learning, CRM, Monitoring

Site address - https://www.supportlogic.com/

Founded - 2016

Founder – Krishna Raj Raja

Following are the Products

 Escalation Prediction and Management

 Backlog management and Reduction
 Proactive Support Analysis
 Intelligent case Assignment
 Automatic Quality Monitoring
 Agent Productivity and Queue Management

Support Logic offers usage-based pricing.

Starting at $25,000, customers have access to all modules/applications, unlimited users and unlimited
cases.

Please see our pricing plans below. Credit allocation is as follows:

Text Blocks Processed - 5
Collaboration Activities - 5
Event Triggers - 25
Case Assignment - 100
Case Quality Reviews - 250
Account Reviews - 250
Escalation Reviews - 250
Managed Services are fully hosted, managed, and supported by the service providers.

Pricing
Starter
Growth
GrowthPlus
USD 2,083.33/mo
Subscription Period*
1 year - USD 2,083.33/mo
SELECT
USD 4,166.67/mo
Subscription Period*
1 year - USD 4,166.67/mo
SELECT
USD 8,333.33/mo
Subscription Period*
1 year - USD 8,333.33/mo
SELECT
2.5M credits/year
Yes
No
No
5.25M credits/year
No
Yes
No
11M credits/year
No
No
Yes
Unused credits above 2.5M rollover to the next year
No
Yes
Yes
Dashboard + Analytics
Yes
Yes
Yes
5 Credits = 1 Text Block Processed
Yes
Yes
Yes
5 Credits = 1 Collaboration Activity
Yes
Yes

Clients of Support Logic

1. 8x8
 2. Aruba
3. Automation Anywhere
4. Calix
5. Ciena
6. Coda Payment
7. Imply
8. Khoros
9. Puppet
10. Q2
11. Data Robot, etc.

Activity on Social Media Sites

 Facebook followers – 312

 Linkdin followers – 4181 - https://www.linkedin.com/company/supportlogic/about/
 Instagram followers – 69
 Twitter followers – 1702
 YouTube followers – 4K with 187 Videos

Above information is based on the details provides by the different sources like website, app, social media sites and
personally interacting with different channels.